Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Pros: "Just another 4 hour delay featuring United. By the time we took off the storm in Toronto had started and it completely ruined my plans."
Cons: "Be on time"
Cons: "I ran to the gate from my previous flight, but it turned out this flight had been delayed. The flight boards and United app didn't show that though."
Cons: "I was flying with Air Canada. The UI for watching movies was not good, it had a hard time to respond to the inputs. It was also hard to move the videos forward to the part I needed. Plus, the audio wasn't working well with my own earphones."
Cons: "Was lied to concerning that 23kg of checked in luggage was included, turned out it was not."
Pros: "Getting home."
Cons: "It was an older airplane. For a long flight from Montreal to San Francisco, a plane with more room would be more humane. People were lined up for the bathrooms most of the trip since could not use the small first class bathroom. If one wanted a meal, it was one you had to pay for. Broken monitor"
Cons: "They made me put my carry on under the plane."
Pros: "There is nothing to like about Air Canada's Rouge service. Their sardine seat layouts are amongst the worst in the industry."
Cons: "1. Seat comfort. 2. On-time departure. 3. Boarding Procedures. 4. Pre-boarding announcements."
Pros: "honestly, nothing..."
Cons: "there was a huge delay and we got no real explanation or compensation"
Pros: "Nice flight!"
Cons: "Huge line to take off at Newark Airport"
Pros: "Clean plane, comfy seats and friendly staff"
Cons: "All was good. Didn’t have any problems."
Pros: "Flight on time"
Cons: "Travel plans will be impacted due to lost luggage"
Pros: "The flight attendants in first class were very very pleasant. Service was amazing."
Cons: "Boarding was extremely congested. I know ithis is out if UA control but it seems like it's getting more worst. The food aka snack that was served on the flight was a cold muffin. Not to happy with a cold muffin. I'd rather have chips or pretzels."
Cons: "Delayed over 6 hours. United should have made replacement plane available sooner."
Pros: "the comped hotel"
Cons: "Improper handling of situation. There was flight scheduled later, but CS agent kept jerking us around. By the time I reached the United counter, the next flight was full. My total flight time was 36 hours. I still can’t believe that the pilot was missing. Worse yet, the agent at the gate could have made things much easier instead of telling everyone that a pilot was on his way to the airport."
Pros: "Crew was super friendly"
Cons: "Small plane, bumpy ride is to be expected. This one was a bit more than even I’m used to."
Pros: "Quick boarding"
Cons: "No plane peanuts"
Cons: "Personal entertainment did not work. Most first and business class airlines have a screen to see the movies."
Pros: "It was good , no complaints"
Pros: "Nice attendant, food OK, no delay."
Cons: "Internet costs"
Pros: "The crew on this flight were really nice and helpful."
Pros: "Boarding passes on my phone"
Cons: "The seats on the first plane were hard as a rock"
Pros: "Put us up in the hilton."
Cons: "Told us to run across the airport just to get there and they already shut the doors 20 minutes before the scheduled departure. had to miss another day of work..."
Pros: "Danny and tansha were friendly . They looked like they enjoyed their jobs. The kind of people that if we met on the street I'd want to hang out with."
Cons: "The run through the Huston hub, to catch a flight in 10 minutes."
Cons: "Gate attendant did not help people asking questions and snickered as an elderly couple walked away confused."
Pros: "Staff was great."
Cons: "Had to pay for entertainment."
Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
Pros: "We got there safely and on time."
Cons: "Bathrooms too small and unsanitary. Sick people on board spreading germs. Headphones fall out of kids ears. Airplane too cold. Food not good. Bread is terrible. Wasteful packaging and serving of food. Nowhere to throw away trash. Bad timing and content of meals based on final destination."
Pros: "The flight arrived half an hour early to my destination both ways, going and coming."
Cons: "I wish the flight attendant were more friendly. On my going flight the flight atrend antique was a little short and rude. And on the flight coming back, only saw your 1 smiling and it was to laugh at a passenger with her co-worker."
Pros: "That they paid for my hotel"
Cons: "That my flight was delayed and they didn't say why and the flight attendant was quite rude.."
Cons: "Flight was delayed but this was due to weather conditions."
Pros: "Good entertainment for a long flight."
Cons: "A power jack could come handing."
Pros: "The crew was friendly and attentive. The captain was informative and constantly keeping the passengers updates. The chicken I had was good :) overall I had a good experience."
Pros: "Nothing much"
Cons: "Your refund or rescheduling policies."
Cons: "The flight was delayed more times than I can count & cancelled around midnight. AWFUL!"
Pros: "At least we got to where we wanted to go."
Cons: "Our flight was put off for 3 hours because of airplane maintenance and I got an email about it the morning of the departure date. It was unacceptable."
Pros: "Crew was efficient, professional and pleasant."
Cons: "No food; only a drink. Tight seating. No entertainment. The sun kept bouncing off the magazine and iPhone of the lady kitty-corner across the aisle into my eyes-- very uncomfortable!!"
Cons: "It is June, not December. No idea why the delays. Got put on multiple different flights due to delays, missed connection and meeting. Turned around to go home at 3 am. It was hell. United is so disappointing, not the first time. Will avoid at all cost in the future."
Cons: "The plane was tiny and the seats were tiny. Could not carry on a bag and it took a long time to get the bag back from having been gate checked."
Pros: "Just happy to be home"
Cons: "That I asked to be put on an affiliate airline they didn't offer which was perfect because I was able to get home to get medical attention"
Cons: "Plane packed, delayed, and entertainment not working. Sucked."
Cons: "have no idea if I'll even make it thru the day."
Cons: "It was impossible to understand the crew members speech. It was unintelligible. The entire plane was in disbelief"
Pros: "Was on a larger regional small jet. The service was great. Lots of legroom."