Klm start boarding while somw air issue in the plan
The service was great. However the lounge only gets passing grade
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
Transfer at Amsterdam airport is very convenient and the airport is easy to navigate. Boarding was also quick and easy. Cabin crew were excellent and the meals were good, although lacking in options.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
They only had vegetarian food left on the flight which I wasn’t happy about. I didn’t get any food to eat at all.
Always good Thought the seatings were a bit tight for food. Made a mess with salad and oil.
On the flight from Montreal to Calgary the flight attendant we had was excellent. Unfortunately I did not get her name but she made the flight very comfortable and enjoyable.
I did the online check-in as soon as it opened, including all the required info. When I got to the airport to drop off the luggage, Air Canada system wasn't finding my PR card info, which took a long time to resolve. Every time I fly with Air Canada, there is always some technical glitch.
The AC check-in counter closed early and caused us to miss our flight. Our connecting flight arrived late, at 1300, so we picked up our bags and ran to the AC check-in counter, only to find it closed already, although our flight to Montreal was at 1435. We had already checked in online, so the AC staff knew we were coming.
Great overall. Quick boarding, attentive staff - great experience in premium class.
Everything was OK, except one moment. After online check-in, Air Canada have sent me two same boarding passes. I asked to resend, but it comes the same again.
Ground personnel in better mood. Sounded agressive wrt carry on bagage sizing.
We are extremely impressed with all aspects of flying with Air Canada.
Just kinda of a bus ride … we could do better. Delay in the flight :(
It was just ok, after a weather delay and had to take 3 planes in one day I asked for another cookie and she said no only one per passenger, found that a bit pity after spending my whole day in airports and planes
Hard to use tables and TV screens interfere with the enjoyment of flight experience. Other than that it was a smooth and comfortable ride and we were well taken care of.
Excellent flight overall. Lufthansa Business service was excellent with great cabin crew and very good food and wines. The seat comfort was excellent. Only a slight reduction in score due to the 747-400 being a relatively loud aircraft these days.
Food was good! Crew very polite however when asked to adjust temperature did not help! It was freezing! Seats uncomfortable 😣
My flight from Krakow was delayed over 2hrs. Since i had connecting flight i was worrying that I will not be able to catch flight from Frankfurt to New York. NO information NO help, no one was able to help and let us know if passengers will be able to catch the next flight. Had to run through entire airport and (2) passports control hoping that maybe still be able to board the plane. When i got to the gate i was informed that plane was waiting for passengers that came from delayed planes. Flight departure an hr late. So i run throu airport almost having a heart attach just to fin out that they knew and they were waiting for us. I was just 5 minutes later after "official" boarding ended and they were still letting passengers in, and flight departure an hr. later.
The flight was ok, the flight attendants were lovely, the movies were good, the food was ok, and I am just sad because my luggage didn't arrive with me in Iasi because the flight from Vancouver to Frankfurt was delayed and then I barely made the rest of my flights. Also, there was no real support once I got off each of the flights. There was nobody to ask about gate or where to be and for example when I got off in Vienna to catch the flight to Iasi there was no screen where I could read the gate and time of departure of the plane. I was going crazy trying to find the plane to Iasi and I barely made it. When my luggage finally arrived home it was broken. The handle was completely broken and that was not so good. I am in a visit here, in Romania, and I will have to buy a new luggage.
It wasn’t bad but it was not excellent either. The airlines are trying to save as much money as possible and we are paying price for it. Flying is not as it used to be.
It was a good flight overall, I just hate it when we get delayed because there is a small amount of layover time in Munich and you have to actually run to the next gate.
Both my flight to Germany and my flight from Germany to the USA were delayed which caused me to miss my connection and additional stress. I had to stay overnight in Chicago, compensated by the airline. All very frustrating. We sat in the runway in Germany for over an hour? Which was never explained and caused the additional day of travel.
Flight was late and I missed my connecting flight to Dublin. This is not the same Lufthansa I remember, you guys don't care anymore. Hopefully my trips with Swiss Air will much better.
Definitely service quality is going down. With all those flights delays and several days luggage delays Lufthansa reputation of used to be a reliable air line is now compromised. The flight from JAX to Washington was almost 4 hours delayed: as a result I never checked-in at Warsaw Marriott Hotel and was not refunded. My Delsey hard shell luggage was destroyed (got a big crack on it!!!) upon several hours delayed arrival from Frankfurt. On my return trip my 2 luggages did not arrive with me to JAX and I only was able to get them 2 days later. The online agent with a heavy accent spoke broken English and was not able to provide me with information on missing luggages. Guys, you need to do better.
The onboard service was fantastic, really in a class of its own
I paid for business class…. And was counting on the usual packet of toilettes to be provided. They were not because not enough were brought on the plane so they could t give to some and not all. So no tooth brush nor eye cover. Then NO coffee since there was no hot water. The lay I er too short because of delays and my luggage didn’t make the next flight!! It is now a day later and I am awaiting to hear if my bag has arrived. Very inconvenient!. I suppose I need to be glad that I spend over $4000 since I doubt those in coach or premium economy even made that next flight..Heathrow is the worst.
Uncomfortable seats. Crazy seat assignments separating families when they could easily have put them together. Good communication from pilot about arrival time after delay in departure. Toilet ran out of water in sink. Snack box poor for flight of this length.
The bed in Club class was not very comfortable, everything else was good.
Food was terrible , crew were excellent , IFE was dire . Overall comfortable seat and cabin. Nothing special .
I love British Airlines but I think it’s time for a change.My seat was occupied by very large passengers sitting next to me,I felt very uncomfortable and very bad.I’m sorry but I have to say it.
Our headphone plug in was broken, especially we are with 5 years old who like to watch a movie
Not being stuck in the middle seat between strangers but that’s not the airlines fault
Everything was fine except not posting the gate number until 14 minutes before boarding. In an airport the size of Heathrow, that was unacceptable.
I'm a world traveler for the 30 years. The WORST AIRPORT i've ever been in Totally over booked They shuttle u around MANY TIMES TO GET to planes and gates They over book and have massive delays Will never fly BA again
