Low season | April |
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High season | March |
Cheapest flight | C$ 492 |
Austrian airlines lost my bag in Vienna and it took 2 days to find it and deliver it to me
Austrian airlines lost my bag in Vienna and it took 2 days to find it and deliver it to me
I paid for carry-on bag, but they did not let me take it on board, persuaded to check it in because the flight was full. I agreed to help them out, and they mixed up tag numbers and my bag got lost. I had very valuable things in there, and my whole vacation experience was ruined. I even asked the boarding assistant why the tag number was different from the assigned one, but they assured me it was alright and the bag will arrive to my destination. Nothing arrived of course. Incompetence of boarding assistants cost me the loss of all my things.
Again, delays. That route from VIE to RMO gets regular delay all the time.
They lost our luggage and there has been no news for 5 days. I called their office and they said they can’t help us, we don’t do anything about it.
My flight was changed, you over charged me for a change fee and seats that I did not get, I was out on standby with Austrian airlines. You stile $600 from me.
The problem is with Kayak and Underpricer. You overcharged me for a change fee and for seats that I did not get. You owe me $600
Very nice and comfy flight , and sharp on the time
One hour delay to board. The plane is tiny and 100 years old. Many passengers have been asked to check in their carry-on bags. This is although the bags were within weight and volume limits. The plane is just too small so they are essentially overbooking carry-ons. No entertainment whatsoever. No overhead TV and of course no personal screens. Food, if you can call a lukewarm toast "food", was edible at best. Craw was very nice, polite, and welcoming. They are not at fault that the airline is XXXing on their clients.
The plane was clean, seats were spacious and the crew was very friendly and very helpful. The food serve was as per the request.
No delays, helpful staff, well organised. The check in and boarding procedures ran smoothly. The only thing that put me off is that the meal had spicy peppers in. I would have appreciated at least a warning (if i couldn't have a choice) so as to simply not eat them because they were too spicy.
The first half from DC to Paris was very good and the staff were very helpful and humble BUT flight from Paris to Mumbai was sad. 1) it was packed. 2) no space on head compartment 3) crews were unresponsive to the calls 4) one crew member literally banged the bottle of water after giving me glass of water. A little water splashed on me and she was unapologetic 5) with so many hours of flight, little leg space should be taken care else don’t fill your airline till brim which affects your crew and they remove anger on us. 6) huge line for washrooms. 7) 2nd half journey was pathetic
At check-in at Guarulhos Airport, I was coerced to pay EUROS 100 for each of my two teenage kids travelling on economy premium on the same flight (total charge of EUROS 200) to AIR FRANCE on the rational that they were on a different class and therefore they would require additional care from the flight crew. My wife and I would be (and actually flew) only a few meters from our kids on business class in the same flight. Air France took EUROS 200 from me in exchange for absolutely nothing. My kids are seasoned travelers and independent, and in any event, they were not given any special or any other assistance or attention by Air France flight crew as result or in connection with the fee charged from me at any given time during the flight to Paris - so ABSOLUTELY NO SERVICE WAS PERFORMED AND THE FEE WAS SIMPLY ANOTHER WAY OF “MILKING “ EXTRA EUROS 200 FROM ME. Worse, Air France made us wait for everyone to deplane in Paris to let us deplane - after an Air France Paris representative ridiculously confirmed that our kids were our kids, with our kids at that time already by our side seating in business class. We almost lost our connection to Malta as a result. Such a scheme from Air France is outrageous – especially because it penalizes its customers flying in business class or in first class. I would have imagined that Air France would have wanted to attract clients to fly its premium classes – not to charge cheap EURO 100 fees and to keep them waiting to deplane with their families after 12 hours flights at their destination. You won’t see us any time soon Air France and best of luck with your strategy !
I paid 3 this and dollars for two tickets. No food, minimum drink, confused service and very uncomfortable sear. There was zero difference between busy ness and tourist class. I received a pathetic apology
The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
Old cabine without flat bed in business for a 12 hour flight is not acceptable
Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.
Generally good. The crew is excellent. The food could be better.
Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.
They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
Food could have been better especially the breakfast. Overall it was a good flight
It's unacceptable to receive your bags after 5 days, and having to call multiple times to get delivery.
The food,information about luggage when they change your fly Still waiting for my luggage after 3 days The crew have no idea how to direct you with information
My flight cancelled 3 time and rebooked. It was unexpected for me. Otherwise everything is perfect.
They changed the seats that we paid for 3 times after we booked and paid for them causing me to have to call them. We had a connecting flight from my through Montreal and on to Calgary. It was raining in Montreal and they left our luggage outside in the rain. Water seeped into the luggage soaking our clothes. This was our first and last time traveling on air Canada. Use another reputable carrier, not them
The air-conditioning was poorly working. non sufficient over head space for even small regulation size carry-on luggage-ground crew should have been more persistent on offering to send carryon's to cargo .
Excellent. Wonderful agents from check-in through the end of my flight. I’ll definitely fly them again.
Even though the flight was an hour and a half late ( unforeseen maintenance problems) every was great.
I find it hard to believe that Air Canada still cannot provide non dairy milks for teas and coffees even if they offer vegan food, if preordered. It is about time to stop discriminating against people who live a plant-based diet.
A 5-hour international flight did not even provide a small bag of snacks nor headset. When they refilled the water, I was also skipped without asking. In the next connecting flight at least a small bag of snacks was provided. So don’t understand why no fundamental service was provided for to international one
Overall very positive. First time flying Air Canada. Only 50 minutes for transfer in Montreal. Made my gate only because I ran the whole way for my international travel. Told I would make boarding when I checkedin in Houston. If I was older I would have missed my flight.
Boarding was haphazard after people with small children or walking difficulties
Lufthansa was a great airline. Good communication on what to do at 3:00 am in the morning. I had a 6:00 am flight and when I arrived at the airport there were no attendants. But I remember reading info that told where I was supposed to go. My flight from Munich to Chicago was delayed by 30 minutes. I was very happy with that. Would definitely fly with Lufthansa again!
No internet for most of the flight. Very narrow seats. Food was bad. Flight was nearly an hour late with perfect weather, crew offered no explanation or compensation.
Due to flights being delayed, we missed our connecting flights and we were flown to a different airlines and we end up losing our luggage's.
2 hours late. Charged me for luggage despite my being star alliance gold. Inflight entertainment didn’t work after I paid for it. Boarding took forever. Shoddy work you guys.
The boarding process is not well organized at all. It need to be totally revised with an emphasis on order.
full flight, could use more room....leg room fine seats tight
Tiny, cramped seats with minimum leg room and hard armrests. Basic needs like a seat and luggage came with an additional charge. Budget airline amenities with premium airlune cost. I won't use this airline again.
Cancelled flight, that morning! But got us on an Air Canada flight!
Loved the food (vegetarian in our case). Super pleasant. We're in our 60s/70s and not speedy anymore but I never felt rushed. Entertainment choices very current, personalized, and fun. Asked to change seats with a man who had paid for his seats as well but something had occurred in process so he was two rows away from his small daughter. Staff was very efficient at mediating the exchange and gave us a beautiful little travel pack as a gift to agree to it. The seats were comfortable but reclined a bit much for my comfort. I'm glad I'm not claustrophobic as the person in front of me reclined to the max and I felt very enclosed. Very efficient crew simultaneously as super pleasant.
Usual friendly BA crew who were helpful and so kind to the kids. New business class cabin combined with 787 makes for a really enjoyable experience.
Crew was great. Food definitely top 10% for airline food. Seat was comfortable and legroom was good, BUT the seats were too close together and I was touching arms with the guy next to me the entire flight. Also, I had an aisle seat, and although my arm was pulled right up to my side, I was bumped by passengers and crew at least 6x. I'm looking into business class next time. One last note: the whole British-AA airlines partnership thing was confusing. In 2024 this should be seamless, and passengers shouldn't need this # for BA and that # for AA. There should be a single unified way of messaging from the airlines and checking things for the passengers.
Staff at check in and on the flight were great, no issues. Check in was slow, massive queues, badly/incorrectly listed on the information boards. Lots of confusion and irritation. At least 3 different flights (Southampton, Heathrow and Edinburgh) we're being forced through 2 check in terminals, hence the queue. Plane wasn't cleaned and crisps littered the floor. Chewing gum was stuck inside the seat pocket so unusable. £3 for a black coffee on the plane was a joke. Even at easyJet, you can get a proper coffee for that but none available on the BA flight. Plane was delayed by over an hour, possibly nothing to do with BA but it added to the poor experience. Luggage took 45 minutes to come through on the reclaim belt. Again may not be BA issue but unless they and other airlines deal with these issues on our behalf, they'll get the bad reviews. Overall, not a good days travelling.
Flight delayed for 3 hours, seats were tight for international flight, broken trays and horrible service
We have a lot to say when BA cancelled our flight the last minute and put us on Air France’s already overbooked flight; and took no responsibility to ensure we are safe and met our travels. It’s day 2 and we have not reached our final destination yet. BA took no responsibility, but were happy to keep the money! If it were not for third party ground staff at Dallas BA we would have not gotten to India. BA has a lot to answer!
The design of business class is absolutely horrible. The flight attendants have to cross in front of passengers to pass the food. Passengers have to crawl over other passengers to get to the bathroom or to get to their bag. It’s shocking!! The flight attendants however were superb!
Crew was not friendly. No complimentary drink or food. Unable to pre-check in online. Line up at the airport was horrible. Three agents for a a very long line of passengers. Late departing.
The port to insert the headphones was loose and had to hold it the entire time
Every host and pilot were very professional. My next flight would be upgraded from economy to the next group.
The food could have been better, but that is secondary. I felt safe.
Warsaw Chopin Airport (WAW)Poland
Montreal (YUL)Canada
Montreal - Warsaw Chopin Airport