Screens on seats and power USB outlets did not work. Very cramped and no room. Seats and plane did not look cleaned My partner and I were not seated together even though tickets were bought together. Food was unappetizing
The landing was a little rough fit the size and weight of the plane we made it .
Pros: "The crew did it’s best to get us on ASAP"
Cons: "The plan was late. Very late. And we started late which made it worse. The seats have no cushion. So it feels like your sitting on metal."
Pros: "We were boarding with one person in a wheelchair. They were extremely helpful and understanding."
Cons: "All was perfect"
Cons: "Ran out of the best meal option in Business Class..."
Pros: "Slightly frayed due to weather- we were kept up to date"
Cons: "Unreliable flight, always late, not staff at the check in terminal"
Cons: "Delay on the runway because issues with the aircraft, then the aircraft needed gas then we had to go back to the terminal to drop someone off. No entertainment. Kept the lights on until very late, when people were trying to sleep. Missed my other flight in Nice and had to buy a new flight."
Pros: "The crew was amazing - so friendly and attentive to everyone on such a long flight."
Cons: "The seats were really tight for a 13+ hour flight. The meals were also not great compared to other airlines flying internationally."
Cons: "Flight left two hours late and provided difficulty in Toronto"
Pros: "I liked how the crew was helpful and wanted to help everyone with their luggage. they didn’t disturb me in my sleep and didn’t walked around a lot. The flight timing was on time and it landed on time as well so that was very satisfying."
Cons: "I didn’t like the sitting of the airplane. It looks more like sitting in a local bus and its not very spacious. On an average these days most people in Canada are tall and above the height of 5’7 feet. I didn’t like how seats are small and have less space for legs and plus the next person to me keep disturbing me cuz he was as tall as me and we both hardly fit in the seat. I am only 6 feet and slim and still had issues. I mean for domestic flight that’s only two hours I can manage sitting in a uncomfortable position but if it was a long flight then i would definitely not be happy and won’t fly with Air Canada again."
Pros: "Overall not bad."
Cons: "Flight delay, tight seats."
Cons: "Boarding desk woman was really cranky. Telling passengers to remain seated unless their zone wasn’t called. On board WiFi didn’t work so no entertainment. Hate that I have to pay extra to get normal leg room. The standard seats are brutal and the paid seats not much better."
Pros: "flight attendants were very nice"
Cons: "not even peanuts! seats seemed even more crammed together than usual"
Pros: "Crew was excellent"
Cons: "Entertainment system did not work for the first two hours"
Pros: "No wasted time, they load you up and get you where you want to be."
Cons: "Be sure to gate check anything larger than a small backpack or purse. There is little room on board for carry-on's"
Cons: "Delayed, missed connection"
Pros: "plenty of room, media player, wifi, nice selection of snacks and meals."
Pros: "Empty seat between us"
Cons: "No movies. Had to load app for entertainment. Then WiFi never worked"
Pros: "The flight was quick and easy.."
Pros: "Staff were good, probably doing the best they could with what they had to work with."
Cons: "I'm 6'4" and a Air Canada Rouge 737 isn't built for guys/girls like me. Give us a bit more legroom!"
Cons: "Poor snack options"
Cons: "It was a red eye so I tried to sleep but it was cold in the plane and they had run out of free blankets. They still had other blankets but they cost $17. We were offered water once on an 8 hour flight. The plane was not equipped with TV monitors.."
Pros: "Pleasant boarding and service crew"
Pros: "Pretty routine"
Cons: "Long delay, but weather dictated this."
Pros: "The ever wonderful Air Canada cancelled a bunch of the flights that I had originally booked 2 months before I left and marooned me in the Toronto airport for an 8 hour layover on my way home. Unacceptable. No reason given, no apology made, nothing."
Pros: "Genial crew"
Cons: "Disorganization in Boston, we almost missed our connecting flight"
Pros: "Crew was very pleasant and ride was very smooth."
Cons: "Plane was delayed over an hour due to mechanical problem but it is uncontrollable event."
Cons: "- hour delays on both flights at the gate once we boarded -first plane leaving late made it hard to get to my connection on time, almost missed my flight. no actions were taken by staff to make the transition easier although the plane leaving late was Air Canadas issue -window seat was extremely uncomfortable. felt like i was packed like a sardine. the window seat on my second flight had more room and was more comfortable."
Pros: "I really enjoyed the number of in-flight entertainment options."
Cons: "There was an upset child that could not be calmed down."
Cons: "The flight was very cold, even though everyone in my row had their air vents closed."
Pros: "Short enough flight."
Cons: "Entirely too little leg-room. Crew kept banging my elbow and knee with food cart-didn't really care either."
Cons: "There was no food served during the flight. Did not like that."
Pros: "Personnel were friendly aircraft was clean"
Pros: "The view from the window seat was all that was good about the flight."
Cons: "The flight attendant (lady with short red hair) was very rude to a customer I was sitting next to. When food service came aroind, people had there seats back amd instead of addressing everyone to politely put their seats in the upright position, she specifically told her (in a very harsh tone) to put her seat up for consideration of the person behind her. The customer said she couldn't because the person in front of her had her seat reclined as well, which left her with very limited space to eat. The flight attendant continued to say she needed to pit her seat upright or take a seat in the back of plane. I was in shock by the flight attendants' unprofessionalism. Flight attendants also need to provide passengers with pens to fill out declarations. Some would not provide customers with pens. I will never fly Air Canada again!"
Pros: "Tv screens were bigger and alot more newer than west jets."
Cons: "I always flew with west jet and herd people say good things about air canada. So I decided to try them out. I had a 4 hour flight and I did not like the seats.. they were not comfortable at all.. the padding felt very thin and could feel the plastic she'll of the seat.. it wasn't just that plane.. i had a return flight with 1 lay over. I would go back to flying west jet. They had the same size planes and way more comfortable seats."
Cons: "flight cancellation without overnight accomodation"
Pros: "All of our luggage arrived at our destination in a timely manner. Staff was helpful."
Cons: "Checking in our suitcase took exceptionally long."
Pros: "Nice, polite and helpful bilingual crew. Apologetically when trouble started and we had to do two unscheduled stops in Calgary. THe second crew was also very nice but not very bilingual."
Cons: "The fact that we were over 6 hours late, and even with my old age, I went 24 hours without sleep. I missed my ride to the apartment where I was supposed to stay and had to rent a room at an hotel nearby, adding to the costs of the flight."
Pros: "Smooth boarding. Polite staff."
Cons: "Check-in person did not attach priority tag to luggage (business class) until i argued with her. This is the second time Air Canada has done this. We paid a lot extra for this service and should not have to quibble with staff in order to receive it. There was no lounge in Charlottetown, but that's not the airline's fault. However, the Air Canada lounge at Pearson was shabby and poorly outfitted. Shameful."
Pros: "smoothest and quietest flight ever, on a brand new 787..."
Pros: "I liked that the flight was not completely full. we had a hard touchdown"
Cons: "1. These days, I have come to expect a complimentary in-flight entertainment system on international flights. This flight had nothing whatsoever. This is ok, but the customer should be warned when making the flight reservation so they can choose whether to bring an ipad along. 2. Food and service were not as good as a recent Air Canada return trip from Roma to Vancouver which had a first rate crew, food, and complimentary beer. 3. The plane was much older than the recent return trip I had and the air was much more dry."
Pros: "The crew is always very kind and welcoming"
Cons: "The flight was delayed without any notification. 1. I could have arrived at a later time at the airport as not to wait so long. 2. It cost me a taxi because I missed the train as planned."
Cons: "Long time to get service."
Pros: "Got back home."
Cons: "Air Canada messed up new luggage process in YYZ for our BDA flight. Some connections qualify for baggage transfer with no pickup in Customs. BDA does not qualify. AC spent over an hour trying to figure out what to do with the luggage. Poor communication and inconsistent messaging didn't help. We made our connection but only because it was otherwise delayed arriving due to weather."
Pros: "Every thing was on time. I really like booking with kayak...so simple"
Cons: "Air canada doesn't give a snack with your drink...where as west jet does."
Pros: "They had screen for entertainment I guess"
Cons: "I am 5' tall and there was no leg room for me."