Food was not nice.It’s not only my opinion but the opinion of many.People were seen grumbling.During the trip from Delhi to Montreal the food was nice.Except for this everything was nice.
Flight to Frankfurt was delayed,not enough time between the - flights- missed the Flight to Hannover Not happy !!
I thought food could have been little better.
The meal service could have been better for a 14 hours flight especially in business class
Very comfortable, good hospitality, staff very helpful. Good Indian food . Had a peaceful sleep throughout
Pros: "Fast flight Had a whole row to myself Distancing was good"
Cons: "People sitting in front of me would keep putting down their mask and didn’t listen to the flight instructions when being showed the demonstration. Flight attendant wasn’t as friendly as other flight attendants I’ve had"
Pros: "Only check in and boarding was smooth."
Pros: "Good movies"
Cons: "Flight took 3 hours longer than expected and they lost the baggage of me and 50+ other travellers"
Pros: "Very smooth flight. Nice 787"
Cons: "Very cramped no room to move. I can't believe the meals that were served. Very small portions. A slice of bread for breakfast. No butter just dry bread and coffee!!"
Pros: "The flight attendants were kind"
Cons: "The entertainment selection could be better. I would have preferred in flight entertainment on my personal device via WiFi that I’ve seen on other carriers"
Cons: "The worst flight I have ever had. I am tall and this large plane was fit only for dwarfs. My knees were jammed into the seat in front of me and I could not move during the 3.5 hour duration. As a result of this experience I will NEVER fly air canada again. From now on it's whatever airline can treat it's customers with dignity."
Pros: "Easy booking , excellent rate and good follow up with reminder emails for check in and gate information on every trip"
Pros: "We arrived safely"
Cons: "My problem is when United uses Air Canada the privileges that United gives don't exist and they treat you like anyone else... If I'm gold status with United theb I should be with Air Canada as well"
Pros: "We liked the extra leg room of the economy plus seats but the seats were too narrow."
Cons: "The bathroom were not cleaned during the flight by the end of the flight there was no toilet paper and the bath rooms were very unclean."
Cons: "I may be mistaken here, but apparently since I am not a permanent US resident, I needed a transit visa to fly through Canada, although this was not advertised anywhere. As such, we were not allowed to check in our flight and had to cancel our tickets a few hrs prior to boarding and book tickets on antoher flight. We would up losing good money since we were traveling as a family with kids. The silver lining is we flew Emirates which we should have chosen from the very beginning."
Cons: "Delay luggage for 6days and luggage claim takes long time."
Pros: "squeeze me into an earlier flight"
Cons: "Everything good."
Cons: "Gluten free food was mediocre. Worst on any airline. Crew was not attentive and anybrequest felt like an imposition."
Pros: "Comfortable flight"
Cons: "Food was average"
Pros: "The crew was friendly. Boarded on time."
Cons: "No more free drink."
Pros: "Direct flight saved time."
Pros: "Aircraft was clean. Convenient connecting gates. Flight duration."
Cons: "- Poor quality food - Extremely poor inflight entertainment - Flight delayed no real explanation provided"
Pros: "The food needs much improvement and needs to be healthy !!!"
Pros: "The crew on board all flights were pleasant and efficient."
Cons: "When I arrived at my destination I found that the item I had gate checked had been damaged- an instrument case I was no longer able to close. The zippers had both been busted off. Due to time constraints I was invited to write a review and email which I intend to do. The item itself was gate checked for safety - and to me the damage says that still somehow it is unsafe to fly with an instrument which as a professional musician is frustrating. In addition flights have very limited food options that accommodate persons with gluten/dairy allergies."
Pros: "Once I made my flight (the next day) everything went smoothly"
Cons: "Online checkin does not inform passenger if their passport is suitable for travel. Although my online checkin was successful, once at the airport the attendant would not allow boarding because expiration was within 6 months of travel - a requirement for certain countries. It would be much more efficient - for airline and passengers - if the online check in system can catch this before arrival at the airport."
Pros: "I liked my seatmates on the flights."
Cons: "I didn't like that we only get one drink and no snacks."
Cons: "Air Canada should stop using these old planes. They are uncomfortable noisy and crowded"
Cons: "I reached delhi a day late and missed an important event. See ablove"
Pros: "Flight times and cost"
Cons: "Everything else."
Cons: "They picked randomly who gets in the flight and who didnt"
Pros: "Great crew and on schedule."
Cons: "One of the better flights I have taken no complaints."
Cons: "Same old movies and same as way over. Food was too spicy and not very good. Best was cold banana bread. I go once or twice a year never as much turbulence as this trip. Hard to sleep Flight attendant did not explain food choices Chicken or pasta. And beef or veggie. Had no clue what I was eating or if I would like it when I choose it. Most times did not like it."
Pros: "This was a horrible experience throughout. From the start, we were told to board but left standing on the jetway for 15-20 minutes before we were allowed to board the plane and take our seats. Went downhill from there."
Cons: "Uncomfortable. No space, "Entertainment" had one use their own device but no place to power the device. Audacity to charge $10 to use a rental device for entertainment when other airlines provide free of charge. No air-circulation on board. Screaming children the ENTIRE 6 hour flight. No complimentary snacks."
Pros: "Excellent service throughout the flight"
Pros: "Getting off the plane."
Cons: "They didn't give out free nuts/pretzels. The entertainment system was off for half the flight even through they said it would reboot in 10 minutes. Loading the plane was the slowest I have ever seen."
Cons: "Customer service"
Pros: "Excellent flight"
Cons: "All good"
Cons: "We had a terrible time trying to get in contact with Air Canada. We spent literally hours on hold and multiple times we hung up without any answer. Customer service needs to drastically improve."
Pros: "Nothing much, only the plane was clean"
Cons: "Horrible food and service. Organization in boarding was poor."
Pros: "Good movie selections and a personal screen as opposed to needing to use a personal device."
Cons: "It was much warmer in the middle of the plane than towards the front of the plane. I had requested the assistance of the crew several times by pushing the button [which lit up the light above my seat] but there was never a response. Only when they passed by my seat would I be able to get their attention by flagging them down. My seat was broken and trouble shooting was not an option for the crew."
Cons: "Did not appreciate not having a movie screen. Renting an iPad for such an expensive flight is not good business."
Pros: "Nothing. Simply don't buy off of kayak"
Cons: "Liars. Flight lost my baggage. Left gate late as usual. Awful flight with shitty crew"
Pros: "Not much"
Cons: "did not get my choice of meal Crew not accommodating"
Pros: "The extremely unempathetic Toronto Air Canada customer service agent was a particularly fond memory from my trip."
Cons: "After weather forced us to miss our flight to Delhi from Toronto (understandable), Air Canada booked us on an AC flight to London and then an Air India flight to Delhi from London. In Toronto they told us that we couldnt get our bags because they were in storage, but that they would be on the plane to London and then to Delhi. Upon arriving in London, Air India told us that Air Canada never booked us on their flight to Delhi - that neither of our names were on their manifest. Air India was helpful in getting Air Canada's mistake fixed. Upon arriving in India, my partners bag was nowhere to be found. It would be logical to assume that his bag was in London and never made the imaginary flight Air Canada booked us on. However, even though our bags sat in Air Canada storage for 24 hours, his bag was never even loaded onto our flight to London. He didn't receive his bag until 6 days into our trip, causing all of us to miss out on multiple experiences, including the ability to leave Delhi because of our need to get his bag and multiple missed and promised deadlines from the airline."
Pros: "Air Canada provided accommodations for me when I was informed about my removal from my connecting flight."
Cons: "I didn't enjoy the sassy customer service representative who "assisted" me in redirecting me for the next possible flight to India. She booked me for a flight to London and told me that I was also confirmed for an Air India flight from London to Delhi. This "confirmation" was false after checking in with Air India. There was no entry of me being registered for the flight. Luckily, there were enough seats to make my accommodation. The looming concern that followed was that my bag was clearly not going to be in Delhi once I arrived to my destination. This then became my reality and had to deal with not having my luggage for 6 days in India. There was blatant disregard between both airlines in trying to deliver my bag to me. They both blamed each other and refused to claim responsibility. With both refusing to claim fault, I had to fend for myself and pay for clothes and other necessities. Hands down, the WORST experience I've ever endured while traveling with any airline. I vow to never fly Air Canada and Air India ever again."
Pros: "Great crew, delicious samosas! Awesome selection of movies"
Cons: "I'm skinny but tall and it is my opinion that these seats are uncomfortably small/narrow The room UNDER the seats is smaller than in other planes as well, so it's tougher to stow your gear"