This is one of the better domestic carriers. I seem to always get a little more customer service. They are easy to do business with.
Cons: "can they squeeze any more people into a plane?"
Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Pros: "Everything went super smoothly"
Cons: "Wouldn’t change a thing"
Cons: "For an hour long flight, it seemed like enough time to serve more than just 4 choices; 1 beer, 1 wine, juice or water. I’ve been on flights that were 45 minutes and served an entire meal. Of course, what they do is still great and I am very grateful."
Pros: "Crew was friendly"
Pros: "Great crew"
Pros: "The service was excellent. The crew was helpful, and attentive. The aircraft seemed new with very comfortable seats and personal screen entertainment."
Cons: "The check in process was very poorly organized. We arrived more than 3 hours early for our flight but there wasn’t anyone at the counter service and only one attendant giving information. We were told they would not start the check in services until an hour more. We still waited another 30 minutes. They need to change their check in process. Another suggestion is making the last row seats able to recline as well. Other than that, It would have made the flight perfect."
Cons: "No drink service - not even water."
Pros: "They boarded quickly and left a little early to make sure we could use the Terminal 6 Customs - instead of Bradley!"
Pros: "All airlines where professional and on time, my trip was comfortable, I will use kayak again."
Cons: "Everything was good."
Cons: "Gate was occupied, made us 10 minutes late. Had to wait 30 min for buses to shuttle to Bradley / took another 20 for bags"
Pros: "Arrived on time and in one piece"
Cons: "We were separated...we had to try to negotiate with other passengers to trade seats so we could sit as a family. We purchased our tickets 4 months in advance, there’s no reason for us to not be sitting together!!!"
Pros: "Always like Alaska flights"
Pros: "Everything was great"
Cons: "When we arrived in Seattle it took over 20 min to get ramp to the plane. Long wait..."
Pros: "On time, quick boarding and exit. Friendly crew. Got my luggage off the line quickly too!"
Pros: "The attention with us"
Pros: "In Denver, the boarding process was well organized and directed by clear announcements and boarding lanes."
Cons: "In Seattle, the boarding process was chaotic and mismanaged. The ground staff gave confusing and ambiguous instructions that resulted in everyone forming a large, disorganized throng in front of the gate agent. It was as if they said "everyone get on the plane immediately, and we are only taking the first 30 people"."
Cons: "Gogo movie flights didnt work"
Pros: "Flight crew were very attentive, never flown first class before, went well and stress free."
Cons: "Had a problem at motel, for some reason you can send all the money you want to Mexico, via debit and credit cards, yet when you get there those same cards do not work at all. Needless to say had to cancel vacation. Alaska airlines kept me on the phone for hours, quickly explained what happened, she said don't worry about it, I'll take care of you. Just go to the airport, Before I hung up, already knew something was fishie. Get to the airport (more hrs on phone) they haven't a clue of what I'm talking about. Airport supposedly doesn't haven't phones to call alaska airlines (lie). She pushes off another 375.00 dollar ticket. Raked me over the coal, and created an endless catastrophe, needless to say barelly made it out of mexico. Good thing is, card worked to get me the hell out off there. BYE BYE PUERTO VALLARTA. Had to rob the bank just to get the heck out of there, but was never so happy in my life when the plane started take off. Never again"
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "The plane felt new and was comfy. Crew was nice and the flight was overal pleasant"
Cons: "They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either."
Cons: "I requested a bag of ice because I had intense sciatica pain. I think it was caused by the hard seats, The bag of ice melted, and because it did not have a double bag the water leaked causing me to get all wet. I requested a towel and got a pack of paper napkins which were not enough to dry anything at all. I was told by staff that there were not any real towels on board. I think this is a serious problem. All this made the trip unpleasant and I got off the airplane all wet. All my clothes and coat were very wet.' Marta"
Pros: "On-time, no unpleasant surprises."
Pros: "Quick boarding. Early arrival."
Cons: "Old plane. Broken tray. Very worn out chairs back killing. Limited movies. Crowded."
Pros: "Fine,same as the earlier flight..."
Cons: "Again, the size of the plane, interior."
Cons: "Problems with check in took nearly an hour to resolve and I almost missed the flight as a result."
Pros: "on time"
Cons: "did not supply pens to fill out the US custom form and they don't ask if you need one, I never carry a pen on me"
Pros: "Non stop flight from Puerto Vallarta to Portland, that is a great deal to me. I love it."
Cons: "The plane had to turn around halfway from Seattle to Vancouver due to a mechanical problem. We all later got an email saying we'd receive a discount on future travel because the airline deemed the delay "preventable." We got a second plane quickly, on the second boarding process the gate agent failed to do preboarding. I'm on crutches at the moment, so this meant more time on my feet manoeuvring around "elite status members" than I would have liked."
Pros: "Easy flight. No issues."
Cons: "No issues to report."
Pros: "Comfortable seats and decent legroom in Economy. Very friendly staff on flight."
Pros: "I like that you have purchase options however I should have more options for food."
Pros: "Crew was great"
Cons: "Boarding the plane was unorganized chaos"
Cons: "Crew at the gate were extremely rushed and not always professional when giving directions to passengers."
Cons: "Delay there and back"
Pros: "How friendly the team was."
Cons: "The cost of the food."
Pros: "Nothing got seat by the toilet"
Cons: "Everything stressed"
Cons: "Same comment on boarding procedures."
Pros: "The crew and cleanliness was great!"
Cons: "No usb sockets to charge my phone"
Pros: "I liked the quick check in."
Cons: "I didn't like being charged extra fees for our check in luggage. I paid an additional $100 for our round trip."
Pros: "I ENJOY MY FLY AND FLY ATTENDANTS VERY NICE THANK YOU I AM HAPPY TO HAVE THE EXPERIENCE OF A NICE FLY"
Pros: "Actually wasn't feeling very well this flight but the lovely ladies of Alaska took wonderful care of me and make me feel like I was going to be OK the flight was smooth always a pleasure :)"
Cons: "I didn't know ahead of time that I was stopping San Francisco before going to Portland"
Pros: "The plane flew!"
Cons: "I felt like I was being hawked services instead of anything being included in the flight. No longer are there any services included besides a much smaller and more uncomfortable seat and a soft drink. I was very surprised by how much time it took for the crew to try and sell the use of ipads, food, an Alaska credit card, and who knows what else. They didn't even have blankets on board. The crew was kind and professional. I feel bad that their job is essentially being sales people in the air these days. It was especially poor for a 5-hour international flight with no meal service, or food at all besides one tiny bag of pretzels and no free beer or wine. Definitely, will be using another airline in the future."
Cons: "No tv players or video players on a 4 hour flight made it feel long"
In Mexico City they need more workers to help you get to your gate.Lost my connection due to bad communication on screen changing departure gate in Mexico City .They admitted there was a change but said it was my responsibility of asking ,I could not get information there was not enough employees to ask. I end up going with a different airline early morning next day..or I would of been there till Tuesday night!
Pros: "Flight on time and professional crew"
Pros: "This was my first time flying with this airline and it went above expectations!!"
Cons: "It was fantastic!"
Pros: "Nothing. There were no Covid-19 measures in place and no social distancing. Unsafe. Crew without masks."
Cons: "FOLLOW COVID-19 TRAVEL GUIDELINES!!!"
Pros: "Crew nice"
Cons: "The flight was delayed more than 6 hours...and they just dragged us along one hour at a time, effectively ruining our day"
Cons: "My baggage got destroyed and they did not wanted to refund it. (I am not sure if it was the correct flight). I submitted a claim but thet rejected it."
Pros: "Nothing at all, we were left in Mexico with an under 2 years old boy. Reason, apparently we were late but we were not and simply Aeromexico probably oversold tickets and put others in our seats"
Cons: "To resolve our problem. Supervisor was so disrespectful and treated us so badly we had to get ao mad at them so we could get at least a hotel to spend 17 hours until our next flight which they wanted to provide"
Cons: "Entertainment selection was mediocre."
Cons: "Good flight and right on time"
Cons: "Paying for luggage even with million Miler skyteam elite card. After paying for luggage then it didn’t come out on the belt and I had to get help to find it. Aeromexico should be avoided at all costs"
Cons: "Flight delayed. They were moving us from door to door. My connecting flight was delayed too. The flight was supposed to leave at 1am when ended up leaving and hour past that plus a lot of children were traveling in that flight and I don’t think it was okay to be moving all these families around from door to door. It was 2am this children needed to be sleeping on Thebes plane that was supposed to leave at 1am. Really disappointed."
Cons: "AeroMexico had the longest layover of my life. I had to wait 17.5hrs at the airport both on the way there and back"
Pros: "Very friendly and helpful"
Pros: "The cabin was kept quiet, dark and orderly for the night flight."
Cons: "Same as above. The seat in economy is truly an endurance test. No way to go to sleep."
Cons: "Choice of music and movies limited."
Pros: "I liked that Aeromexico offers a direct flight from my city to CDMX."
Cons: "I'm fairly tall, so I spend the extra for Economy+ for a few extra inches of leg room. It's still not adequate, but it's better than nothing. However, the seats on Aeromexico's E+ are more uncomfortable than any other E+ seats I've sat it. Truly awful to sit in for even a short period of time. Also, the planes are not clean. There was a half eaten lollipop stuck to the floor in front of my seat on our outbound flight, and on our return flight there was some sort of dried spill (I HOPE it was a spill, and not some sort of bodily fluid) on the wall under the window. If you want your drink to be cold you need to ask for ice - otherwise expect room temperature water/soda/juice, and only a tiny cup of it - there are no full cans of soda here. This wasn't a huge deal to me, but on our return flight I was quite parched and never could quench my thirst with the little amount of water I was given. All this said, I'd probably still suffer through a direct Aeromexico flight than deal with a layover on another airline."
Cons: "I have traveled all over the world. From China to Peru, name it and I’ve been there, and I have never been treated more poorly as consistently as I was by Aeromexico today. After forgetting the bottom of a piece of paper I was not told I needed to keep with me (it was given to me when I landed in Mexico), I was turned away from the gate minutes before boarding. I was told to exit the terminal (with no options as to what to do with my duty free purchases) and pay a 600 pesos fee for a new piece of paper. Ok, fair enough. When I get there, they don’t take credit cards. Aeromexico shrugs their shoulders yet again. I run across the airport to another terminal to get cash to pay for the silly paper, run back to get it, sprint across the airport (again, with ZERO help from the airline getting through security to make my flight) only to have the door closed in my face. Defeated I walk to the module in the terminal to ask for a new flight to be told I have to exit the terminal AGAIN. I ask what I do with my duty free purchases (bottles of tequila I cannot bring in again) and I’m told I should check them in with my luggage. After informing the agent I don’t have luggage (it was a short trip) i was told I would need to purchase luggage. THEN, I was told my rescheduling fee for the flight would be $720, a full priced fare. Never flying Aeromexico again. I’ll take 3 planes on American before a direct flight with them. Enjoy."
Pros: "Customer service"
Cons: "No tv"
Pros: "Very comfortable. Good service in general."
Cons: "Limited snacks available throughout the flight, only nuts."
Pros: "COmfortable seats and great staff. Food was the most bland that I have experience on Aeromexico but they all can't be home runs."
Cons: "Entertainment system had malfunction and was down for half the flight. Leaving me halfway through a film (pet peeve)."
Pros: "Love the comfort and room of the seats. A plus to have charger station in your seat"
Cons: "Staff not so friendly. Not giving us enough attention"
Pros: "New airbus. It is quiet & comfortable. Free snacks. Good selection of free movies."
Cons: "That our boarding gate was changed. I had wheelchair assistance so it was a little scary hoping that the assistant would come get me in time. It all turned out OK ."
Pros: "Was all good even saw a couple get in the toilet for the mile high club!"
Pros: "Flight had no major inconveniences or mishaps."
Cons: "Paid $150 more for AM Plus. Not worth it."
Pros: "How they offered food and snacks and drinks crew was friendly"
Cons: "Boarding took a bit long but other than that everything was perfect"
Pros: "Mileage was credited to my account of SKY TEAM immediately. Many movies are available."
Cons: "The shelf between two seats were not clean. I asked a young steward to clean the shelf. He cleaned it later."
Pros: "Fast boarding, decent seat space (AM+), fast, courteous staff"
Cons: "I paid $14USD for internet assuming the USB charging ports worked, only to find that they did not, getting only 15 minutes of my 6 hour flight!"
Cons: "It was too cold on the plane."
Pros: "Overall planes were ontime Staff pleasant. Tv entertainment was certainly adequate"
Cons: "Food was terrible Both trips a bun with mystery meat and cheese And a pudding on the side My last overnight trip my seat didn’t recline making sleeping almost impossible"
Cons: "Delayed hours, both on my flight to Managua and from Managua. Going through customs and having to pick up your luggage and the go back through security is annoying. What do they think has changed since the last security check? The seats are small if you have long legs. The food is not good, but I guess what airline's is?"
Pros: "Crew was very nice, lots of movies and kids shows to choose from on the plane"
Cons: "Flight delayed, missed connecting flights, very little communication about delays etc. Terrible turbulence for 3 hours, food was not good at all. Don’t eat breakfast"
Pros: "I enjoyed the movies on board, entertainment great!"
Cons: "This my 3rd trip to PVR on airline. As a delta frequent flyer I have always gotten upgraded or standby list. For what ever reason on my return it seemed staff working at airport today ALL gave me false info and finally in the end when I wanted to pay for upgrade told flight sold out ! False ! 3 Empty AM Plus seats 5 Ross in front of me . So I was separated from my friends as they sat in first class. I blame the gate staff since none had a clue ! Horrible e periwnce for first time at Mexico City airport. We also left Aweomexico lounge since was dirty and went to American Express Lounge that was clean z"
Pros: "The crew was very nice."
Cons: "The screen at my seat did not work. Nobody told me why or mentioned it to me. While I was sleeping a flight attendant took away my tray of food before I was finishing eating."
Pros: "Seats were comfortable, even in economy. Personal entertainment at each seat with a good selection of movies and easy way to navigate to English language. The flight attendants were very nice, and they provided not only drinks but also a full snack tray to each person. Flight was right on time and announcement were in Spanish and English which was important for me as I don't speak Spanish.."
Cons: "Stated "free wifi" on plane by the door entrance. But once seated and trying to log in. You have to pay. So it is not "free" In my opinion that sigh is false advertising."
Pros: "I'm 6'3" and they put me in a row with more legroom without charge. Very friendly and courteous crew."
Cons: "no food on this 4 hr flight but i did fly economy. This isnt only flight or airline where in flight internet doesnt work."
Pros: "Help from attendants"
Cons: "Too crowded"
Pros: "Very quick response time at the airport. Web check in worked very fast on my mobile. flight was on schedule."
Cons: "No bridge, so we have to use bus upon arriving to CDMEX airport."
Cons: "Flight was delayed 3 hrs because a crew member got sick. Along with several passengers we missed our connecting flights and basically lost an entire day of vacation rebooking a flight later in the day. At one point before boarding, asked if we could be put on another flight and reimbursed and could not get a straight answer. Big part of the delay was luggage being sorted out to remove the bags of passengers they oversold flights too. It's been one of the longest days ever."
Pros: "crew was very nice"
Cons: "40 minutes delay to take off"
Cons: "Everything about the flight is good"
Pros: "Received a notification (good) from kayak that flight from Puerto Vallarta to Mexico City was changed by 2 hrs 26 minutes., Aeromexico did NOT consider connecting flight to JFK. 50 minutes with 2 TSA checks no elevator and 4 flights of steps with carry on baggage and cross the entire airport for gate 59 from transport gate for passengers with age and medical issues. Unable to reach airline prior to airport arrival. Unavailable. Finally was told by customer service that if I hadn't gotten in an earlier flight we would have missed our connection"
Cons: "Unavailability of personnel in English. Given misinformation when I finally connected to someone. This is a recurrent problem. Friends actually missed the flight one week prior with same travel itinerary"
Pros: "Me parece buena la idea del Gogoinflight para poder ver contenido de entretenimiento en aviones sin pantalla."
Cons: "Sin embargo, la señal de WiFi se desconectaba constantemente. Durante el vuelo tuve que re-conectarme al wifi no menos de 20 veces. Así no se disfruta."
Cons: "Old Plane, no TV's on seats"
Pros: "The entertainment system... Although had my own.. The screen was large and selection was good from what I saw around me."
Cons: "Nothing much. Was full flight but nothing they can do about that"