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Pros: Seats were comfortable. The crews were helpful.

Cons: Cleaner bathroom on the plane.

Pros: Great crew n comfort.

Cons: The entertainment choices needs updates and more varieties I believe.

Pros: Not really something. It was an old cabin. The seat was confortable and the food was ok. Some of the crew were nice others not that much.

Cons: The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin.

Cons: Food was terrible. Paid for first class, expected something better than coach. Our food choice was a ham sandwich, there were better choices but the crew took them for themselves so nothing left for the 1st class passengers. Similar situation on our eastbound flight the week earlier. I doubt if Delta knows or cares that this occurs. After paying more than twice the coach fare, we expect something better than a ham sandwich on a coast to coast flight.

Cons: Broken monitor and seat

Pros: Entertainment

Cons: Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space

Cons: Seats are too small

Pros: Space

Cons: Food

Pros: Very comfortable & spacious seats. We were provided with blanket, pillow, mask, socks. Nice food and tea service.

Cons: No personal tv.

Pros: Was good flight to New York I thank lots both crew they were fantastic

Cons: It is unacceptable to have you go from the gate down two flights of stairs with your carryons so you can board a bus to take you to the plane.

Pros: The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful.

Cons: Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat.

Pros: More space in business class (777-300) than many other airlines.

Cons: Entertainment very limited. No adjustable air vents in this aircraft

Pros: The sear was messy they didn't clean it it was full of pieces of bread.

Cons: boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart.

Pros: Nothing

Cons: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Cons: Delay due to strike

Pros: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight

Pros: Flight arrived on time

Cons: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Pros: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Cons: Flight was delayed, had to run to my next connection flight.

Cons: Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins.

Cons: Free coffee

Pros: Yes

Cons: Maybe the entertainment choices

Pros: Flight attendants were nice

Cons: Food quality

Pros: How ferindly they where get on airplane and caring they where the hold time on the flight

Cons: They bathroom up front airplane should be first class and back airplane have there bathrooms

Pros: Good seats. Crew was not very hospitable. They went by with water and didn’t give us any. We upgraded for the complementary cocktails and my husband didn’t even get a chance to get one.

Cons: More attention especially for the upgraded seats that offer complementary things. We got better service in our economy seats on the way to LA. I wouldn’t pay extra to upgrade again.

Pros: Entertainment

Cons: Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space

Pros: Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks.

Pros: Crew went above and beyond. Food was excellent and the Crew kept us hydrated.

Pros: The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout).

Cons: The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late.

Pros: Loved everything! Including the food.

Cons: I’m not sure if there was WiFi, i wished that would’ve been advertised. If possible can you advertise the drinks and snacks selections. I booked my flight with Lufthansa but it was operated by another company which made it difficult to find

Cons: Free coffee

Cons: Got delayed

Cons: Sat on the tarmac way to long. Updates from crew weren’t frequent enough.

Pros: Crew was quick to help.

Cons: long flight -- 2nd cup of coffee

Pros: That it got me where I needed to go.

Cons: The crew, the food, the tv capability, the amenities. Overall it was the worst international flight I have ever been on. They confiscated my unopened beer I purchased after security point. They had me assigned to a wrong seat, so I had to fight my way 20 rows up as people are filing into their seats. The hot towel to clean your hands was dry and cold. The roll was hard as a rock and cold. The crew was rude and unapproachable. It took almost 3 hours to get them to reset my tv and when she finally did it glitched the whole time I tried watching it. The croissant was literally cooked to the paper and had to rip apart Croissant to get the paper off. They didn't serve the cocktail as promised. It was a pretty poor performance on all levels, and if this survey truly means anything, I hope this gets remedied.

Pros: The boarding was surprisingly fast and that was it.

Cons: Better service ms all around.

Pros: Crew great. Seats great, plenty of room.

Cons: Having to board a bus, drive 5 minutes to the end of the runway, then walk across the tarmac to board is no way to board a plane in this century. Gladly for us,it was not raining.

Pros: On time departures.

Cons: Food is horrible, aircraft interior run down, my seat table was dirty.

Pros: Crew was nice

Cons: Food , entertainment , wifi

Pros: rien

Cons: tout est à revoir !

Pros: Very friendly crew

Cons: In-flight system had some errors

Pros: The crew was great

Cons: 1-2 +cms leg space

Pros: The crew was OK, but nothing special.

Cons: Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :(

Cons: Delay of 40 minutes

Pros: Seats were comfortable. Entertainment system stopped working part way through

Cons: Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing.

Cons: Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive.

Pros: Crew went above and beyond. Food was excellent and the Crew kept us hydrated.

Pros: Had seat open next to me

Cons: Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival

Cons: No mechanical failures or delays would be nice

Pros: That it got me where I needed to go.

Cons: The crew, the food, the tv capability, the amenities. Overall it was the worst international flight I have ever been on. They confiscated my unopened beer I purchased after security point. They had me assigned to a wrong seat, so I had to fight my way 20 rows up as people are filing into their seats. The hot towel to clean your hands was dry and cold. The roll was hard as a rock and cold. The crew was rude and unapproachable. It took almost 3 hours to get them to reset my tv and when she finally did it glitched the whole time I tried watching it. The croissant was literally cooked to the paper and had to rip apart Croissant to get the paper off. They didn't serve the cocktail as promised. It was a pretty poor performance on all levels, and if this survey truly means anything, I hope this gets remedied.

Cons: Refueling took over an hour.

Pros: Nothing

Cons: Filthy bathrooms upon boarding. Terrible food and TVs didn’t work. No help with issues from gate staff and no help upon calling their customer service. Would never use this airline again.

Cons: Long delays leaving NY JFK and leaving Casablanca (waiting for passengers on a connecting flight) and after landing at JFK. This makes it a very long day returning to NYC. Everything else was excellent (crew, equipment, entertainment, food).

Pros: Ok

Cons: Entertainement

Cons: Everything was excellent thank you so much

Pros: service and timing were great

Pros: Very efficient.

Cons: Better airflow in cabin, letting you know about meals before getting to plane.

Cons: Boarding was awful

Cons: The Florence Airport has difficulty with baggage. Had to wait for over an hour.

Pros: On time. Friendly crew

Cons: Food, confort

Cons: Restroom is smelly and dirty. Back seat pocket is dirty too.

Cons: The food options, the crew could have been friendlier and the seats were not too comfortable

Cons: Lost my luggage, didn't care, luggage poorly manipulated.

Pros: Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew.

Cons: Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse

Pros: Great crew. Old plane but comfy

Pros: Boarding went well.

Cons: Crew could be more attentive. They avoided passengers most of the time.

Pros: Crew was great

Cons: Lots of screaming children. Not much to do about that...

Pros: Loved the smooth ride.

Cons: Bathroom was pretty nasty

Pros: Great crew.

Cons: Ran out of business class meal. Substituted a Econ class.

Pros: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Cons: Move the drapes a few more inches back.

Pros: The socks offered in business were comfortable and nice looking. The red wine was good.

Cons: The food was just average and the seat not too comfortable

Pros: Crew went above and beyond. Food was excellent and the Crew kept us hydrated.

Cons: Departure was slightly late (passengers still exiting the plane when gate was called)

Pros: By far the best of the 4 flights involved in my trip. Everything went smooth except for deboarding, but that's because of the people, not the airline staff. There was constantly an attendant walking the plane offering water refills entire flight. 3 beverage services, 2 meals, and constant water. Very very good experience

Pros: Flight attendants were nice

Cons: Food quality

Pros: Royal Air Moroc is a quality airline. Service oriented and professional gentlemen serving onboard. The 787 Dreamliner is a nice aircraft to fly in and the inflight entertainment and flight map were of high quality. My checked bag arrived expeditiously on both sectors.

Cons: On the regional side, the customer service agents do not make gate announcements informing passengers that the flight is boarding. On both domestic flights, the CSR’s just yelled out that the flight was boarding...in Arabic. This was a source of confusion.

Pros: The crew was NOT amazing, everyone had to walked back to the cabin to ask for water because not a single staff person would go check on us when we pushed the help button. I my self pushed it because I needed water to take my medicine and they ignored me until I walked my self to the back of the plane and asked for some water. Everyone was back there laughing having a good time while many of us were calling them over for help and they didn’t care.

Cons: Staff doing their job would have been nice

Pros: Departed on time.

Cons: Food is not the best.

Pros: Crew was nice

Cons: Flight delayed without good reason got in very late TVs didn't work Dirty bathroom Not comfortable