Chris, my attendant was the nicest I’ve ever had. I’d fly Swiss just for him
Delayed 1 hr on departure waiting for connecting passengers Delayed for 1 1/2 hours on landing at Newark due to unavailable gates for deplaning Person sitting in front of me coughing and sneezing entire flight at times without mask
Pros: "Not much"
Cons: "During COVID there was little attempt to distance passengers during security checks, boarding and onboard. Crew did not inforce mask policy. Fellow passengers were inconsiderate, loud, littered just throwing food wrappers and trash on the ground - crew did nothing."
Cons: "Games sollten Nachts gesperrt werden. Die gute Dame hinter mir spielte wohl die ganze Nacht Solitaire und mein Sitz schüttelte immer. Auf meine bitte zu stoppen weder kommentar noch reaktion."
Pros: "Crew was great. Peppy and kind."
Cons: "ORD ZRH seats extremely crowded. Wished for comfy Star Alliance seats for that flight which we did enjoy from ZRH BUD"
Cons: "My luggage is lost"
Cons: "Rude ground staff at Athens airport, unable to check in online prior to flight, had to wait in line for over an hour for a connecting flight and run to the gate to then be told I was on standby for my next connecting flight. Poor customer service, no headphones given even though all seats have tv screens - such a small thing can make a difference to overall experience eg providing headphones. The check in and boarding forbthis flight was an absolute joke. Two men were about to have a fight due to how irritated everyone was for standing in line for so long. No need whatsoever. Meanwhile 3 staff sat at the ticketing desk and just watched the line grow! When I asked for assistance they brushed me off as if I were a flea! Athens Swiss airlines ground staff are up there with the worst customer service I’ve seen."
Cons: "You could have had my luggage arrive. Now I don’t know where it is"
Pros: "The crew was polite and continuously offering drinks, headphones and food/snacks. Kept us comfortable and happy during the flight!"
Cons: "2 hour delay and 3 crying babies on a red eye."
Cons: "No overhead fans and seats were not very comfortable."
Cons: "We didn’t make it to Venice due to delays because Boston wasn’t ready for a snowstorm."
Pros: "Friendly and caring attendants. Smooth flight. Good condition of the aircraft."
Pros: "Nothing stood out"
Cons: "Nothing Stood out"
Pros: "Great services and the staffs. Very comfortable flight and plane"
Pros: "Food was tasty. Crew was very good."
Cons: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."
Pros: "Both times I flew with Swiss airlines it’s been great! Food is pletntiful, staff is very kind."
Cons: "I chose my seat online and when I got to the gate they changed my seat to the way back of the plane"
Pros: "Quick flight"
Cons: "Small plane with very uncomfortable thin hard seats. Could feel the ride on this plane. Food not great. No entertainment on board."
Pros: "crew great smooth flight"
Cons: "no problem and happy crew."
Pros: "100% the best flight experience I've ever had flying. Wish I flew to Europe more so I could fly with Swiss more often. Thanks!"
Pros: "Courteous Service and excellent hospitality"
Pros: "Check in easy"
Cons: "Weren’t told enough about delays ... very tight seating crew was friendly"
Cons: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"
Pros: "Nothing special"
Cons: "The business class seats were just like the economy class, not wider or extra space, only an empty seat in between, not worth the money. The first flight from Cairo to Zürich, no meal or snack was offered. Very disappointed in Swiss business class"
Pros: "Kind crew and a short flight"
Cons: "Snack choices too limited, but it was great that they even had them."
Pros: "I liked the staff and the chocolate"
Cons: "I didn't like the meal much and the lighting was too bright most of the time."
Pros: "Selection of movies was good."
Cons: "The mushroom pasta they served was absolutely terrible."
Cons: "Business class service The hostess forgot my request twice. ..."
Pros: "good entertainment system"
Cons: "not enough leg room"
Pros: "Crew was very nice, blankets very nice."
Cons: "Seats are very uncomfortable, and arm rests between the seats don't go up all the way. Boarding was not well organized, not done by rows from the back to the front so a bit chaotic. As with all airlines in economy these days, the food was very mediocre, and the overall comfort of the flight was pretty poor."
Pros: "Food was great!! Flight was so much better than the United flight I took to get there. Plane was much more comfortable and cleaner."
Pros: "The service is the best!!! I enjoyed everything!!"
Pros: "Business class was full so I could not get an upgrade. There were only 4 lavatories for economy. One of those was broken and there was no water in any of the 3 remaining ones. The crew had no water either and they could not make tea or coffee."
Pros: "Crew is great and took great care of us. Flight was on time and that is always a plus."
Cons: "No entertainment on this plane, which is okay. But even the magazine is pretty lame. Food was ok, although not particularly substantial."
Cons: "Not enough leg room"
Pros: "EVERYTHING'S Good to come back home"
Pros: "Attentive crew"
Cons: "Long wait for baggage at destination"
Pros: "I was upgraded! Delicious lunch."
Pros: "food, staff."
Cons: "We left late so I missed my connecting flight in Zurich, to barcelona. Had to wait around 5 hours. My friends were waiting for me in BCN and had no way to contact them!!! I enjoyed the flights with SWISS but i dont know if ill fly with them again."
Pros: "Excellent service ans quality flight"
Pros: "At Montreal I was made to go through the customs, exit the airport, get the boarding pass, go through security check again. I was subjected to unnecessary hassle as Air Canada did not issue me boarding pass for the section of Motreal to Zurich at Los Angeles airport. Had I known that I have to come out of the airport, I would not have bought this ticket. Hopefully same ordeal is not repeated while returning from Zurich to Los Angeles via Montreal on June 30, 2016. There was a long queque at Montreal to board the place as it was not organized in zone wise."
Pros: "Crew great"
Cons: "Seats cramped"
Cons: "Flight delayed four and half hours. In this time not acceptable. I am not sure if I will fly Swiss again."
Pros: "mtl to Zuric was t"
Pros: "Decent food, smooth flight, good information from the cockpit regarding connecting flights"
Cons: "The arms on the plan do not fold up completely. This makes it hard to get comfortable on my 8 hour flight - particularly since the seat was open next to me and I could not stretch out"
Pros: "The crew was great and service and meals where wonderful"
Cons: "Cabin temperature was too warm"
Cons: "Need spacious aircrafts for such a long flight.."
Cons: "No options to change booking and the one given was absorbant pricing"
Pros: "Punctuality. I also had an upgrade which was super great!"
Cons: "More choices of movies would be great for long hauls"
Cons: "I didn’t make the flight to Antayla because the airport customs takes too long, kayak needs to let travelers know they need a visa and passport to travel through IST. Also tight connections are impossible."
Pros: "Crew was very good and the food excellent."
Cons: "Seat space is a little small."
Pros: "The flight was on time and the crew was professional. The food and entertainment was good."
Cons: "It is too cramped in the toilets and seating area."
Cons: "Boarding and airport were terrible. Needed to walk 2 KM from one gate to another, only to board bus back to original location. Bus needed to make multiple trips to accommodate all passengers, this took one hour for boarding."
Pros: "almost nothing"
Cons: "The same food every time and its not high quality - even in Business class. The business class seats are uncomfortable, they don't recline far enough or provide adequate leg and foot support. The breakfast is not good at all and they seem to fry or provide stale croissants and danishes - they are always so hard and difficult to eat. the flight is always delayed and boarding chaotic."
Cons: "No assistance from any agent on getting to our gate for our connecting flight. This would have ensured we would have boarded our flight on time. We had to stay the night in Istanbul"
Pros: "Nothing Really Nothing"
Cons: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
Pros: "I'll recommend Turkish airline to anyone because of the cabin crew and the pilots. I enjoyed the service and we had a safe trip. I also like the entertainment service. I was able to watch the live TV news to keep me update."
Cons: "I didn't like the food. It's taste sour. The foods needs improvement."
Cons: "Turkish airlines from Istanbul to Nairobi Announcement for medical personnel or doctor to come help. We pushed the button and the flight attendant came to our row. We unbuckled and we’re ready to get up and he said “ I have an elderly woman but first I need to see your license. In shock we said you need the license for us to be able to help? He said unfortunately that is our policy. I happen to have mine because I brought it along for the medical mission. I showed it to him then he gave some detail still not allowing us to see the person that needed attention:"
Pros: "Generally better than other European airlines particularly BA and better priced"
Cons: "Work to do on consistency with crew"
Pros: "Service, crew were great."
Cons: "Choices of Indian movies and TV programs.game solitaire can be more automated especially the end."
Pros: "Dinner served was very good, American Airlines need to learn from foreign airlines."
Cons: "Comfort of the seats."
Cons: "Our flight from Kathmandu was delayed so we missed our connecting flight to Vienna. We don't know why it took so long to organize the hotel. Turkish Airlines was ready with new boarding passes but we waited two hours at the hotel desk to get a bus to the hotel where we again had to wait till they gave each passenger a room. If they organized the boarding passes ahead of time, why not the hotel? So we were quite exhausted. The plane was again delayed leaving Istanbul. Movies on flight not what they used to be."
Cons: "I missed my connection in Istanbul and got delayed until the next day. Because I’m a US citizen they couldn’t offer me a hotel room because US citizens can’t get visas there."
Pros: "I like your entertainment system, but the cushions on the headset were not the best."
Cons: "The boarding was not organized. I was in Group C. We were chained behind a rope. Boarding started and when the agent nearest to us didn't get a passenger quickly he started to take Group D! I did not appreciate that. This continued throughout boarding. Also, as to be expected!, as newer people joined the the lines they went to the line moving - not their Group line. So we stood behind the rope on C while everyone else was boarding. I finally jumped to the moving line. I was tired of waiting. The kosher meals were warm, but not hot. There is no reason for this. I have been flying International for over 20 years and I know what is possible. The seats - for a 10 hour flight - were uncomfortable. Either I need more padding on my rear end or you need better seats."
Cons: "My only complaint would have to be that their bathrooms on the plane were a dirty. Other then that the airlines was excellent!!!! I would definitely recommend Turkish Airlines to family and friends."
Pros: "Food was good conpared to other airline companies. Entertainment was good too, lot of choice."
Cons: "Some flight attendants were impatient/looked unhappy."
Cons: "Flight was delayed 2 hours. Plane boarded on time but we sat in plane for 2 hours. Therefore delaying my flight and I don't have an international phone plan, so I either had to pay for Wifi to let my family know my flight was delayed or not contact them at all. I wished they would have given us complimentary wifi due to their delay."
Pros: "Window seat, decent selection of movies / shows."
Cons: "VERY small seats. Staff not very attentive."
Pros: "Seatback entertaininment options were amazing. Food wasn't always designed for the American palette, but most of it was pretty good, and they put a good effort into it, unlike US carriers. Flight attendants were great. Boarding was organized and smooth."
Cons: "It's just hard to make a 14 hour flight in economy comfortable. Another inch or two of space would have helped, but I understand the tradeoffs involved in that. Baggage collection at IAH took about 30 minutes, but that may have been the airport's fault and not the airline's."
Pros: "Attentiveness Professionalism"
Pros: "The seats were comfortable and the first meal was great! Staff was friendly and the bathroom was VERY clean and nice."
Cons: "I didn't like the multiple, repetitive announcements. I would suggest that once the guest has picked their language preference on the screen, they then only hear announcements once in their preferred language. Also, our first transfer flight with Turkish allowed for us to carry our personal camera, but then on our main connecting flight we were told that we couldn't have it as a carry on. We would have stowed it in checked baggage had we been previously told. This was incredibly frustrating."
Cons: "I t would have been much better to have a faster check in process"
Pros: "Very nice crew and not at all crowded flight, also the flight was extremely fast."
Cons: "Very loud plane so that I couldn't watch a movie and understand the audio."
Pros: "Food, Friendly and attentive staff and air hostesses"
Cons: "The seats are extremely uncomfortable, the economy legroom is only good for a person shorter than 5 feet, the seat cushions lack good padding and comfort."
Pros: "Gold thing is that the flights are always on time."
Cons: "My charger got confiscated in Istanbul, too bad. I should have been told about this."
Cons: "Headphone output didn't function so entertainment was pretty useless. Very slow food/drink service since only one attendant operates each cart."
Pros: "Best value on the market. Excellent service. Great food and beverages. Very good service. Excellent Longe in Istanbul makes Most Club Longe look like a dump."
Cons: "My TV remote was broken. I could have used next seat but was too lazy."
Pros: "Good entertainment, food was satisfactory (as much as can be expected in economy class)."
Cons: "Boarding was significantly delayed (because of the laptop ban search). Seats were more narrow than usual economy. Service was very slow since they only used one attendant per cart (instead of one in the front and one in the back)."
Cons: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Pros: "My flight was from Pakistan to new York. Pak to Istanbul was the worst experience. The bassinet seat was on my legs and my daughter was laying inclined. They increase the number of seat which impact uncomfortable leg stretch. But same airline will offer the wonderful plane from Istanbul to new York JFK. You know why???????? Because it's USA :D"
Cons: "Provide same planes and flight comfort for third world countries like pak or india etc. Human being also live there."
Cons: "Update your multimedia for entertainment"
Pros: "I liked everything about this flight. As a first time international flyer, I couldn't have asked for a better Airline. They definitely went above and beyond to provide a great experience and vacation!!"
Cons: "The only suggestion would be more comfortable seats. Although, when flying for 13 hours any seat will feel uncomfortable. Turkish Airlines did an amazing job providing essentials to make us as comfortable as possible. I would definitely recommend this airline to others."
Pros: "price and food"
Cons: "Customer service need to get way better"
Cons: "The temperature was a little bit low."
Pros: "The crew is wonderful, the food is very good for airline, and the flight was on time"
Cons: "Boarding a bit chaotic"
Pros: "Cost / value, part of Star alliance group, nice lounge at Istanbul. Decent food, drink and entertainment on board."
Cons: "Boarding a bit of a zoo. Long lines at passport control."
Pros: "The flight attendants are very attentive. Enjoyed seeing them using team work. Keeping the passengers in line during landing."
Cons: "The incoordination at the BGW airport. Flight attendants should be more fluent in other languages."
Pros: "Food was great and service friendly. They weren't stingy, either; even on the 3 hour flight you got a real meal. Boarding went smoothly, too. Transfer was easy. In flight entertainment had lots of good choices."
Cons: "The seats were too small with too little leg room. I'm not that tall, only 5'8", but I could not barely get the headrest up to my height, and my knees still touched the seat in front."
Pros: "Friendly people , correct timing , good prices"
Cons: "The chairs didn,t go well for sleeping And we had 12 hrs to do ."
Pros: "Nice new plane, decent food, friendly staff, incredible selection of movies. Appreciated the fact that the cabin wasn't freezing for once."
Cons: "Terrible, slow checkin process. Some people treated the checkin counter as their personal therapist, coffee house, I don't know what.., they held up the line for ages and staff was doing nothing to speed them up and move them along."
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Pros: "Feel like reacist Company"
Cons: "I didnt like the treatment of the crew."
Pros: "Nice crew"
Cons: "Not loose my luggage:)"
Pros: "There is a nothing to mention that was memorable or comfortable."
Cons: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Cons: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Pros: "Crew memebers"
Pros: "Entertainment programs"
Cons: "New variety of food"
Pros: "Crew was attentive. Timings were spot on."
Cons: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Pros: "Check in agent extremely helpful and friendly."
Cons: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Pros: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Cons: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Pros: "The crew was amazing and extremely helpful!"
Cons: "The food could have been better"
Pros: "The entertainment options were great."
Cons: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Cons: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Cons: "More water provided during the flight. Also, the second meal was not very good."
Pros: "The crew"
Cons: "Seats! They were too small!"
Pros: "crew was wonderful, great food, quick boarding"
Cons: "cant think of anything"
Pros: "Fantastic Crew!"
Cons: "Seats are comfortable but tight."
Pros: "Everything! It was a wonderful experience."
Pros: "Crew members"
Cons: "Up to 1 hour late and they leaved my baggage in Paris"
Pros: "The staff were very helpful and professional."
Cons: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Pros: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Cons: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Pros: "No extra charge for simple refreshments."
Cons: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Pros: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Cons: "Nothing to complain about."
Pros: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Cons: "Slight issue with headphone connection, was not the only passenger."
Pros: ". Budget airline with no legroom or extras"
Cons: "See above. Nothing specific to like."
Cons: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Cons: "No offer of snack with no egg in it."
Pros: "I like the service. They caring and give snacks, comfort and overall"
Cons: "None. I like everything"
Cons: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Cons: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Pros: "It was ok fligh"
Cons: "Food was not so good"
Pros: "Fine for a 45-50 minute regional flight."
Cons: "Wouldn’t be great for long-haul flights."
Pros: "Service was great, flight was on time and I really enjoyed everything"
Cons: "Little turbulence but overall it comes as usual so it was worth the flight"
Pros: "All was good we didn’t feel the time 9 hours passed easily"
Cons: "Nothing special"
Pros: "The crew, the service, the food and beverages"
Cons: "The 3 hours delay"
Pros: "Short & easy flight"
Cons: "All ok"
Pros: "It was on time"
Cons: "Food was AWFUL! Better to serve nothing"
Pros: "On time departure and arrival"
Pros: "Always like Air France. They are in tune with keeping the traveler updated."
Cons: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Pros: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Cons: "TV was too slow."
Pros: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Cons: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Cons: "The crew was not very polite."
Pros: "Cheap aircraft, not even headsets"
Cons: "Dirty aircraft, I expect more when I pay a lot"
Pros: "The boarding process was smooth and the crew friendly. Flight ran on time."
Cons: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Pros: "Our flight attendant and fnally making it home!"
Cons: "Disorganized uninformed staff. One says I have to have an additional "random" security check after going through the same thing in security. Turns out it wasn't random and I didn't need it. Both times they read my boarding pass wrong thought I was going to Tel Aviv - not random. Airport was hot as hell! Flight kept getting delayed then we had a gate change as well. Finally got on the plane and it took forever to take off so we were basically sitting in a sauna for 30+ minutes."
Pros: "Free drinks and snack!"
Cons: "Everything was good!"
Pros: "The flight crew was friendly and smiling."
Cons: "The seat in economy was incredibly uncomfortable. Seat had a slight forward incline which made a finding a relaxing position impossible."
Cons: "Not more sugar snack"
Cons: "It was a NINE hour flight and there was NO FOOD provided!!! Why do we have to pay extra for the crappy food??"
Cons: "Unprofessional rude United staff"
Pros: "Bathrooms remained tidy in economy throughout , leg room good"
Cons: "Food was almost inedible."
Pros: "Comfortable seating Temperature was good Flight crew kept us informed and were friendly when we deplaned Food was good. Nice people at check in"
Cons: "I think the flight attendants were not very friendly. When they were thanked they did not respond at all. I saw one roll her eyes at someone in front of me when turning to head back to the galley They fulfilled my requests quickly but were rather blaaaaah. And one in particular mocked me in front of the other attendants in the galley when I engaged in a little small talk. This particular woman prompted me to take the time to write all of this"
Pros: "Plane was clean, great amenities"
Cons: "Flight attendant was detached and not personable"
Pros: "Service, food quality, profwssionalizem"
Cons: "Equipment. Very old. Seating inconvenient cand cramp."
Pros: "Corralled group lines allowed people to get in line when I was ready versus open entrance for each group"
Cons: "Plane arrived late to gate making my flight arrive in Austin an hour later. I have an ride home, too."
Pros: "The entertainment onboard was good"
Cons: "Five hour delay due to the aircraft maintenance."
Pros: "Thanks for the free cocktail"
Cons: "The return back to the state"
Pros: "The crew was great."
Cons: "The seats are very hard making a 3+ hour flight pretty uncomfortable."
Pros: "I liked the check-in and waiting area at the airport."
Cons: "I did not like that we had to walk so much to the new gate assignment."
Cons: "As usual, United manged to mess up something new and different. This time, they couldn't get the plane towed from the hangar to the gate in time for an on time departure. The ground staff was even annoyed by this development, and the plane finally appeared about the time we were supposed to be leaving. To their credit, the gate staff tried to keep getting updates and passing them along, but had little luck. Fortunately I did not miss my connection in Houston but I'm not sure the same was true for everybody. When we arrived, we sat for 10 minutes waiting for our gate to open, which the crew interestingly blamed on the delays caused by the rain. Funny, the only delayed flight on the screens in the terminal was odd ours. The rest of my trip was flawless. I'm sorry for Air New Zealand that they have to rely on United to gather passengers for them in the USA."
Cons: "Long check-in time, bad in flight service, dalyed luggage arrival."
Cons: "Getting bags checked was a nightmare in Bozeman with United. Way understaffed behind the counter. This is a typical problem in Bozeman at Peaks."
Pros: "My flight was cancelled for bad weather. It was the ONLY FLIGHT going to or from Chicago cancelled. Typical United. Never flying United again."
Pros: "Nice airport, but terrible organization"
Cons: "We were directed upstairs when entering the airport, then directed downstairs for a so called faster security location. That line was long, so we were directed to a shorter security TSA pre check by a person who took us back upstairs to a 3rd location that was not signed or marked to be a security check area at all. It said employees. This is a disorganized airport."
Pros: "Entertainment was good"
Cons: "Flight delayed for 2.5 hours. Food at airport terminal specific to United ridiculously expensive, particularly for a family, e.g.. $8.50 for French fries, etc."
Pros: "Bad costumer service and terrible manners from the ladies giving you beverages."
Cons: "I hated the whole experience. Very disorganized and rude all around. Not all the workers but by far a bad experience."
Cons: "Often denied service for BYOD entertainment. Could see others struggling too. Even after paying $17 for email and very limited web browsing, got very spotty and generally poor service."
Pros: "They helped get me rerouted."
Cons: "It seems to be a common problem plaguing United. Last flight was 4 hours delayed. This time it was last minute notification of 2 hour delays that would automatically make a connection be missed. Delayed the whole trip by several hours. Getting tiered of constant problems with United."
Pros: "Missed connection to RDU"
Cons: "Had to pay out of pocket for a hotel to catch next flight to RDU"
Pros: "The entertainment options were great for this flight"
Cons: "The check-in staff were rude and didn't seem to care about clients. Two different people were rude to me when i checked my baggage upon leaving and returning. I'm not impressed with United."
Pros: "Boarding was quick and efficient."
Cons: "It seemed that there was a lack of preparedness before taking off from each stop."
Cons: "Plane seating was tight"
Pros: "The coffee and cookie. On time."
Cons: "Seat is very narrow."
Pros: "The crew was nice and helpful."
Cons: "I did not like how much it was to watch tv. Could have provided a blanket."
Pros: "Staff very friendly as always."
Cons: "Delayed flight. Paid for Wi-Fi and it cut out halfway through the flight and was extremely slow so I wasn't able to get much work done. Not worth the purchase."
Cons: "We were 3 hrs delayed getting out of RDU because a 'test button' wasn't working. Missed my original connecting flight and the two connecting flights they had me on standby for. got to ohare, the united customer 'service' rep said "there are no more flights to Madison today - I don't even have to look. If you want to get there today, you need to go get on the bus". They didn't even offer to pay for the bus ticket ! Just rude and no customer 'service' at all !"
Cons: "See anove"
Cons: "My flight was delayed over 4 hours. Pilots kept us in the plane before take off for an hour. They barely informed us even when we were experiencing turbulence and flight attendants were not very attentive to us during the flight."
Pros: "Staff members were courteous."
Cons: "Absolutely no legroom on aisle seat. Very uncomfortable"
Pros: "Having a ride from the east coast to the west coast."
Cons: "Going west to Chicago - no attendant personnel ready to fly out of Chicago. Flight delay. Chicago to SFO - inflight toilet equipment failure resulting in a 3 hr delay. How long does it take to check the toilet while the plane is on the ground?"
Pros: "Crew was friendly, boarding was efficient"
Cons: "Cabin and seats were dirty, crumbs all over seat. Overhead bin doors kept popping open during flight. Landibg was bumpy, overhead bins opened and luggage fell out, piece of paneling/molding fell off and landed on me. Flight crew just picked it up and stuck it back on. Plane looks like it needs to be retired."
Pros: "Boarding was fast and easy. Crew was kind to allow me to use an empty seat in the middle row and get more space. Managed to connect to onboard entertainment with a tablet and avoided to use the tiny screen that still exists on United's 767s."
Cons: "Food was a bit tasteless."
Pros: "They held the plane due to delays in customs"
Pros: "Ease of check in with a stream line flow"
Cons: "the TSA check a bit delaying but okay over all"
Pros: "On time"
Cons: "The boarding process Boarding should start from the rear rows to the front irrespective of what group shows on your ticket.some ended up with no storage space as they are in group 4 or 5"
Pros: "Friendly and accommodating flight attendants."
Cons: "awful handling of the flight delay with lack of info and updates. We were told we were boarding in twenty minutes for four hours."
Pros: "The price was great, you accomodated my service dog and everything was on time and smooth. All in all, great experience. And i have passed out from fear of flying before, so this says something!!"
Cons: "It took a while to board and the crew on my first flight was not informed of my service animal. They wanted her to go in her bag but they left me alone after i explained and there was no issue on the return flight. I also think a complimentary snack on a 5hr flight is a good idea and can go a log way..."
Cons: "The délayer that was due to The weather"
Pros: "Very friendly staff, very accommodating, even to some not so flexible passengers."
Cons: "The plane is so small. There were several men that could not even stand up and one poor guy beside me that was absolutely wedged into his seat."
Pros: "Lots of leg rooms with United"
Cons: "Flight home had a long layover"
Pros: "The service when flight was cancelled"
Cons: "The flight being cancelled"
Pros: "I like mostly all . Except that some safety aspects like people still carrying bulky and big carry on into the cabin."
Cons: "Due to weather conditions we were deviated to Austin. In cases like this, the airline should provide some food since passengers are not allowed to go out of the airplane. We spend 8 hours inside the aircraft no food or water offered."
Pros: "The crew reacted good to the change of plane"
Cons: "Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience"
Cons: "I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems. I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics."
Pros: "Great crew n comfort."
Cons: "Maybe the entertainment choices"
Pros: "The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout)."
Cons: "The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late."
Pros: "Nothing! We’re still in Baltimore"
Cons: "Brussels air cancelled our flight and didn’t rebook us on another until 25 hours later- so we lost a whole day of our trip. They were supposed to email me confirmation of the new flight and did not- I had to finally call Lufthansa to get it."
Pros: "It was Air Canada to Geneva and Swiss to Lisbon!"
Cons: "Leave on time Air Canada!!"
Pros: "3-3-3 layout in economy on the United 777 I was on meant I wasn't cramped for space. WiFi worked well for a significant amount of the time I used it."
Cons: "Food was typical economy class fare."
Pros: "The chairs were comfortable the staff was very attentive and nice"
Cons: "I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally"
Pros: "flight was awesome"
Cons: "the only thing i dislike about etihad airlines is they didn’t provide me accommodation for 19 hours long stay over ..! even i met one of the lay incharge of etihad she told me that it’s your problem you have to look out for ...she didn’t help me at all"
Pros: "Helpful services."
Pros: "On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency."
Cons: "I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers."
Pros: "clean plane and nice crew"
Cons: "plane was an hour late, there was no lounge access and no where to sit my pregnant wife in the departure hall"
Pros: "The crew was kind and respectful. The flight was on time and the food was OK."
Cons: "Nothing to complain about on this flight."
Pros: "Great service"
Cons: "Delay due to congestion at brussels"
Cons: "When I was trying to get in the line to check"
Cons: "Ofrecen un snack como parte del vuelo y no dan nada."
Pros: "The flight was pleasant and the crew was friendly and professional. I pre-ordered a special meal, which came with no problems."
Cons: "The boarding process was so disorganized. They called us for boarding but crammed all of us into a waiting area before the boarding door was open. We were all standing in tight conditions for 50 minutes before we were let through and ended up taking off late. They later made an announcement on the plane that this was due to a problem with the airline's cleaning crew."
Pros: "Fair amount on the seating room. Polite staff helpful, on time. good value for money"
Cons: "Plane seem a bit old lights would flicker randomly."
Pros: "Everything was fine"
Cons: "Beside for the music and movies, you should give us the possibility to make a search and find what we want to watch or listen"
Pros: "The safety instructions movie was entertaining the first time. The crew was friendly overall."
Cons: "Both my luggage items were lost on the way there and one on the way back. No free food or drink although the flight price is not that low."
Cons: "It was late both going to Prague and coming back. Then on this flight the stewardess tried to tell me that I could not put my bag on the bin on top of my head - she was reserving it for other passengers! Then she realized that her comment might sound racist (so she apologized), then she told me that I could not put my small bag under the chair. Finally I told her that she is certainly looking for a way to get me off the flight to which she answered "I can certainly find something!!!" Cultural sensitivity is needed with these stewardesses who are racist like I don't understand and I was certainly polite!"
Pros: "Love that there's space for the economy and the seats are comfortable"
Cons: "There was nothing to do and would be nice if it had wifi"
Pros: "Punctual, clean plane, friendly service"
Cons: "Everything was as expected. Full flight!"
Cons: "They did not even offer water to drink for free."
Pros: "They tried and succeeded in making flying as enjoyable and comfortable as it can be these days in economy class. Plenty of legroom. I would absolutely fly with them again."
Cons: "Really, really bad food. Also, the selection of movies could have been better. Most of the foreign films did not have English subtitles."
Cons: "Late departure in Brussels with confusing and inaccurate information. The food was tasteless, my kids and I hardly ate anything because of it. The in-flight entertainment options were pretty limited. Once again, the flight crew was not very friendly or service minded."
Cons: "Delayed biarding then sat on tarmac for ages."
Cons: "after a long flight from the states, no water in the connection flight. all security checks all over again. very crowded. air brussels you need to be improved."
Cons: "Cramped seats, no video, paltry food service (the "continental breakfast" consisted of exactly one slice of banana bread). And lousy coffee."
Cons: "Very dirty plane, limited space poor customer service. Took pictures of stained trays, seats. Very gross."
Cons: "My luggage was lost and still haven't received it. Very disappointed in the service."
Pros: "The food and drinks were good."
Cons: "The flight left 50 minutes after it was scheduled to leave. We were sitting on the hot aircraft the entire time because the crew would not turn on the air. In addition, the host and his service was terrible. When I asked him for water, he told me that I could find it at the back of the flight and I should go get it myself. The other hostess on the other side was handing out waters to whoever needed it. When a passenger sitting next to me asked for a spoon to eat his meal, the host shrugged his shoulders and didn't come back with one. He was blatantly rude and ignored his passenger. We were also not given blankets on an 7-8 hour flight. It was only on request. People who had requested one were then asked to fold and return their blankets (they were not asked kindly) before landing. The selection of tv, music, and shows on board were terrible as well. Barely any selection. Needless to say, this was the worst service I have ever had on an airline."
Cons: "Didn't get to find out gate number until 30 minutes before flight took off! Not good, too much stress and running.too"
Cons: "Flught was delayed more than 45 min from Brussels and when we finally arrived to Lisabon they couldn't open a door to Airport building."
Pros: "The seats were great, we were seated in an exit row, so loads of legroom, we are tall so this is very important. Crew was very friendly and helpful."
Cons: "No fault of the airlines, but I was seated next to a very large family with little kids and a baby. I'm usually pretty tolerant, but the back of my seat was kicked for 8 hours and the kids kept running right in front of me causing me to constantly move my legs. Ugh. Food was ok, nothing special, it edible."
Pros: "The chocolate was delicious!"
Cons: "The food was not that good but edible."
Pros: "The crew was nice"
Cons: "I paid for a ticket that includes a hot meal, but a day before the flight they changed their policy so I didn't get any meal. They even asked for money for a cup of water, and this is my red line. The seats recline and comfort is poor."
Cons: "I would like a survey about my experience flying FROM JFK TO MONROVIA on Dec. 5 & 6! I have decided that this was my last voluntary flying experience with Brussels Airlines!"
Pros: "On time and services were good. Cost less than if booked through United significantly."
Cons: "Required to pay even for a soft drink or juice."
Pros: "I loved the crew and the ease of boarding"
Cons: "I had a full day of flying, and there weren't any snacks made available!"
Cons: "not enough leg room. I had asked for seats with more leg room due to my medical condition and did not get any satisfaction"
Pros: "The fight was fine. No issues."
Cons: "My biggest disappointment was that no one on the flight was informed that ALL the luggage checked in on the aircraft did not arrive in Budapest. Everyone (about 70-80 passengers) stood for a long while at Budapest Airport for baggage pickup, then went over to talk to Hungarian lost luggage personnel to file their baggage. Why didn't the airline tell us upon check-in, or even announce to the passengers on the aircraft that the bags had not been loaded? This would have saved everyone 10 hours later to try to figure out what happened."
Cons: "It was ok flight - not full airplane - good"
Pros: "I liked the crew. They were really nice and spoke many languages. Even though my seat was in the middle I still was able to see out of the window."
Cons: "There was nothing:)"