Daily cleaning, installation of cabin HEPA filters on flights from Quebec to Maryland
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Scores according to KAYAK customer reviews
Cons: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Pros: "Good experience"
Cons: "Better snacks"
Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"
Cons: "The flight was delayed over two hours"
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "Another safe flight. Crew was very attentive."
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Pros: "No issues with the flight. All went as planned."
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."
Cons: "Not much to read"
Pros: "Not applied"
Cons: "Not applied"
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "Over all everything specially we got in earlier than expected"
Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "Same as above."
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Cons: "Plane kinda of old. Just cookies and coffee"
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Cons: "Seats are very small."
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "Good seats."
Pros: "Free drinks in Comfort+"
Cons: "See above description"
Pros: "Worst experience ever."
Cons: "While my experience with Virgin Australia was good, I will not book with them due to the co-share with Delta Airlines. I missed my connecting flight from LAX to JFK due to additional security screening. As such I was advised to head to the Delta terminal to be booked onto the next available flight to NYC. After waiting over an hour in line to be seen by a staff member, I was told that they couldn't change my ticket as it was a Virgin flight. The same staff member didn't seem to even understand the concept of 'co-share', and also told me that because I booked through Kayak and not Delta that they could not help me. This makes me think that booking through a third party is a risky move. I was told there was absolutely nothing she could do, and that I would have go to a Virgin Australia Counter. This involved taking all of my luggage from Terminal 5 - all the way to Terminal 3. I was assisted by Virgin Australia, where they apologized for my experience, and confirmed that it was Delta's responsibility (and that they were capable) of rebooking my flight. Virgin booked me onto a later flight, but I still had to walk back to Terminal 5 (Delta) to give them my checked luggage. I was once again told that I didn't have the right ticket (details listed Virgin and Delta flight number - so this was way too confusing for them). Finally they printed my a boarding card and took my bags. I then ran through security and to gate in time for my flight. Flight was fully booked, due to a many people no doubt experiencing the same thing. Food was awful. Was a big step down from the Virgin flight in every aspect. There was not a single Delta Staff member who would even try to understand or be helpful. I will never fly with Delta again."
Pros: "Amazing crew, attentive pilot"
Cons: "A lot of turbulence"
Pros: "Cuesta q salgan las maletas"
Cons: "Personal muy pesado"
Pros: "Very good"
Cons: "Very good"
Pros: "Both good"
Cons: "It would have been nice to have our own video and the choice of our own entertainment, as I get with United"
Pros: "Loved the leg room in the emergency seat row"
Cons: "Wider seats in economy"
Pros: "The worst airlines company!"
Pros: "The seats isn’t comfortable."
Cons: "Sent e mail or text all people that flight ✈️ will be later and order all people to be seat outside waiting for enter at flight ✈️."
Cons: "They go above and beyond to make you happy."
Cons: "More leg room"
Cons: "They don’t want to give you a whole can of soda or juice. Instead they give you a little tiny cup expecting passengers to calm the thirst with that."
Pros: "The crew was friendly and professional. Boarding was smooth."
Cons: "The only entertainment option is the mini screen every three rows."
Pros: "Easy check-in"
Pros: "Excellent flight. So fast"
Cons: "There should be tv screens on each chair and the choice to choose what we want to watch."
Pros: "Thanks! Amazing service at the airport and also the attendants in the airplane. Super friendly and helpful employees. We had a great experience flying with Copa. A +++ service"
Cons: "We love everything. Thanks"
Pros: "After not being alowed to board, due to oversold flight, a Copa assistant walked me back through customs and helped me find my bag which was nice of her."
Cons: "I was put on standby due to a “technical error” and then told I would not be able to board because the flight was oversold. Copa offered me a $400 voucher which I declined. Then I was told that it wasn’t negotiable. Sad that they wouldn’t offer more than $400 so that one of the other 100 passengers could have agreed to change."
Pros: "They serve a meal on most flights."
Cons: "When something goes wrong, like when our flight was oversold, the customer service is deplorable at best."
Pros: "We were 7 people traveling together with 4 kids and the system gave us the emergency exit seats, the check in took over one hour (both ways) once inside I have to ask passengers to change seats with my kids because the crew didn’t do it"
Cons: "Nothing, plane is old."
Pros: "Friendly crew."
Cons: "Initially separated from my minor child and had to change seats. Also, my tweezers were taken away."
Pros: "Polite service, ok aircraft, non stop service."
Cons: "Delayed takeoff due to pilot’s late arrival to aircraft post boarding!"
Cons: "The flight from Panama City to Washington, DC didn't have the personal television screens."
Cons: "Flight delayed 2 hrs, no details on change of gate, not listed on screens around airport and then over sold and two people had to get off. Absolute shambles"
Pros: "Great airline crew service and on-time schedule"
Pros: "quick flight and early arrival!"
Cons: "wierdos on the plane"
Pros: "Flight crew. Berry nice"
Cons: "To many kid's crime on the 5hr flight"
Pros: "Everything was pretty-much great."
Cons: "Was told that headphones were going to be issued. Never got any, so I couldn't watch any movies...."
Pros: "I flew business class. Having extra leg and seat room made a huge difference in my comfort. The staff on both the flight down and on the flight back were wonderful. I have mobility issues and they made sure I could safely get up to the restroom and to stretch my legs when I needed to. I will definitely fly Copa again."
Pros: "Service was sastisfying"
Cons: "The entertainment syatem was not up to date. There needs to be more foos choices for vegans."
Pros: "The pilot was great st explaining the flint and not where we were."
Cons: "They forgot my gluten free meal and didn’t tell me until I was on the plane. Can we count on you to feed us? Apparently not. How can an airline forget a meal for a passenger? Especially in such a long flight?"
Pros: "technology and movie/entertainment selection. plus drinks were included"
Cons: "more interactive global map showing the route, change it up a bit"
Pros: "no comments"
Cons: "I was soprice that we did not have any piows or blankets for this trip."
Cons: "the entertainment for my seat was not working. I switched to the seat next to me and i was experiencing the same problem. I was told by the flight attendant they would re start it but they didn´t."
Pros: "All the way it should be!"
Pros: "On-time departure and arrival Friendly and courteous staff"
Cons: "Old Plane No USB charging connectors"
Cons: "My mom had wheelchair service and the person who take care of the put her on lines fir two hours and she missed the flight connection. Even do she showed him several times the boarding pass fir the next flight. And then set her on the wrong area."
Pros: "All of my flights were on time. Flight staff and gate attendants were curteous. Planes were clean and service on the plane was wonderful."
Pros: "The flight attendants were super nice, and caring, they brought me a new pair of headsets when the original one broke."
Pros: "The crew was extremely friendly, one of the friendlier crews I've flown with lately. Lots of leg room"
Cons: "Planes are old and outdated, no entertainment for medium/longer-haul flights"
Pros: "Loved the FREE on-demand movies!"
Cons: "Boarding was slow. Aircraft was dated. Was seated in a row with two children who cried intermittently the entire flight. No individual entertainment device, and volume control to watch single in-flight movie was broken, resulting in blaringly loud sound that meant I couldn't even watch the movie had I wanted to."
Cons: "Too hot in cabin and crowded hot gate."
Pros: "Service was good loved feeling special"
Pros: "Did not make flight, overbooked"
Cons: "Seats did not recline. There was no notification of this when selecting seats."
Pros: "Great value. Free beverages including a small selection of beer, wine and whiskey. Otherwise no frills, no with, no entertainment. Short haul flights, no problem. Best bargain airline"
Cons: "There is a fee to change your assigned seat US$10-20(?), regardless of whether it's a "better" seat. Fortunately, this trip our seats (family of three) were near where we wanted to be. But, it would have been disappointing to have to pay for each seat change for each leg, each way."
Pros: "The crew is always friendly at Porter. The free wine is awesome."
Cons: "There’s no entertainment."
Pros: "Free wine"
Cons: "The deboarding. I don't understand how the plane became inoperable only after we were backing out of the gate. Nothing done to compensate for the inconvenience."
Cons: "Plane was late."
Pros: "Great and helpful crew"
Cons: "Porter airlines mechanical failure caused 13 passengers to miss connection to DC"
Pros: "Staff on the checkin desk was very kind and helpful."
Cons: "I was required to pay for my carryon, which I was never informed during my booking."
Cons: "Delayed for unknown reason. Boarding was unusually disorganized."
Pros: "Very friendly crew, we were a bit delayed but they dealt with us as quickly and politely as possible."
Cons: "A better idea of what was happening when the plane had to be delayed-we all lined up, then they got notice that we couldn't leave yet."
Pros: "Crew really nice"
Cons: "Those seats à te a bit tight even in the front end"
Cons: "Scary take-off and landing. That's what you get when flying in the worst storm of the winter though."
Pros: "Easy airport"
Pros: "Easy on/easy off"
Cons: "The lavatory was dirty and had a very high odour. There MUST be a way to clean it between flights."
Cons: "Delayed for several hours."
Pros: "Seats , hostess good"
Pros: "The hostess, seats,the peanuts"
Cons: "Delayed by an hour. And no functioning toilet."
Pros: "Pretty much on time and smooth landing."
Cons: "Worst delays! 5 consecutive delays which amounted to over 3 hours!"
Pros: "once we took off it was fine"
Pros: "The convenience at YTZ airport."
Cons: "The lack of personnel at the Porter counters at Dulles. Even though I had paid for luggage online and checked in I still had to wait in line for a very long time. There should be a separate line for pre check ins and no carry on."
Pros: "Shuttle/downtown convenience / ease of boarding procedures due to small size / coffee in lounge!"
Cons: "the snack (chips) I recieved was expired and had a smell to it!"
Pros: "Free wine"
Cons: "Need to rethink the winter schedule. Too much disruption with Porter. Flights can't be so dependent on the one just before. Schedule is set as if it is a clear day in the summer"
Cons: "Sat behind two people who were treating a child pretty badly and were loud and rude to everyone else. Crew did nothing. It might seem cheap but you pay for everything. Seats. Bags. You get free wine but you’ll need it after trying to fly this airline."
Pros: "Started late but arrived before time"
Pros: "Crew was co operative Food nice"
Cons: "Heavy baggage charges ! We were chaged about 28 USD for 3 check in bags totol weidht only 46 Kg ! We shoud have been chaged for only 2 bags coz 2nd bag is free ! Extra charged for 1 bag should be refunded"
Pros: "The staff is very competent. Friendly without overdoing it / being fake. I always fly Porter if I can, especially out of YTZ."
Pros: "Everyone was so nice and friendly Loved the snack"
Cons: "No complaints!!"
Pros: "very professional and great attitude"
Pros: "in general it was fine"
Cons: "Stairs in and out of plane"
Pros: "Complimentary refreshments. Not too much...just enough. Thank you, Porter!"
Cons: "My first time using Porter...certainly not my last."
Cons: "There were some weird smells"
Pros: "Glass !"
Cons: "It was an hour late taking off"
Pros: "Like the complimentary lounge and good plane snacks. The crew was helpful and we were on time."
Cons: "The connection process was confusing. We were already at the gate we needed to be at but they made us go to a gate agent who simply walked us back to where we were originally standing."
Pros: "On time, no issues, good staff"
Pros: "Complimentary buffet for lay overs."
Cons: "Hot in plane. Late"
Pros: "Love that Billy Bishop airport and its free cappuccino!"
Pros: "Great lounge area"
Pros: "Very friendly crew"
Pros: "Trying to get refunded is like trying to pull teethe"
Pros: "Accessibility of canadian flights"
Pros: "Complementary snacks in waiting area."
Pros: "Boarding, my carry on got to go in the hole. Nice not to have to muscle it around. Personnel were so nice."
Cons: "There were many delays on flights took that were not communicated to me until I had boarded."
Pros: "All excellent"
Cons: "Snacks without caffeine"
Cons: "I was delayed a few houts.they could let me fly earlier."
Pros: "not much, not even close to the service and comfort I am used to flying."
Cons: "Keep planes in working order"
Cons: "Access to the internet and in film movies on my ipad was not functioning! Made for a longer flight not being able to watch movies."
Cons: "After landing, we were waiting on the tarmac for sometime and I needed to use the restroom I was an allowed to do so. It would’ve taken me a short short time. I went to The rear of the plane to use the restroom and was told to get in my seat."
Pros: "Everything On time Didn’t missed our connection Good"
Cons: "I don’t know"
Pros: "The food"
Cons: "The staff insisted on putting bags underneath seats for a 13 hours flight..."
Pros: "Getting home"
Cons: "Leaving Montreal"
Cons: "Small plane"
Pros: "The movies"
Cons: "So far so good"
Pros: "I slept throughout the flight"
Pros: "I liked the price for my flight however I booked using my AirMiles."
Cons: "I have travel with WestJet many times is the past and had nothing but good to say. This was my first time using WestJet Encore and was totally shocked and disappointed. The flight crew i found to be very rude with and had an attitude. The biggest shock was the greetings and all announcements were in English accept the safety rules where the pre-recorded tape was played. If asked about the return flight from Halifax to Montreal, one word to describe it "disaster". I was totally turned off with WestJet. I will for sure continue using Porter as I was always pleased with there service. As they say "you get what you pay for"."
Pros: "Westjet team is fast, nice and solve issues in one call. I have had very good experiences with westjet! Thank you!"
Cons: "Today in Montreal during boarding the lady coordinating did not give priority to people with children. We were at leastthree families - we were all upset with the situation. However as I have had very good experiences with west jet I consider this an isolated issue."
Cons: "No entertainment on the return flights Yeg/Yul !! Makes for a long flight."
Pros: "Always great services"
Cons: "Our flight took a 2 hours delay because of fueling error."
Cons: "They tried for force us to pay for a different ticket because we had gotten a cheap initial ticket!"
Pros: "Phenomenal all around!"
Pros: "entertainment is good"
Cons: "im just sitting before the restroom (seat 29 C)im realy tall and the people pushing onmy seat all the time and bang my arm and the smell is realy bad and i see to much but in face for long long time because the people waiting on my place .. another bad im telling the crew and the girl she said my only option is wake the girl just beside me for asking to change the seat ...i refuse because SHE SLEEPING ! realy not happy sorry !"
Cons: "Staff was rude and lazy."
Pros: "The flight comes into Vancouver at a very good time."
Pros: "The flight attendants were very nice. Especially « Big John », he was very funny."
Pros: "Very friendly"
Cons: "We were delayed 45 minutes without reason, we asked to have our flights switched as we were nervous of missing our connecting flight and were told we could not switch. While we were waiting on the runway for over an hour I asked our flight attendant to check on the status of our connecting flight and she basically told us to hope for the best and that we would have to deal with it when we arrived in Toronto"
Cons: "Flight was cancelled then rescheduled on a flight that was over an hour delayed. We almost lost our connection to Hong Kong as a result. Made for a very stressful journey with 77 year old parent and 8 years old child long waiting/ tiring time and running to gate our flight."
Pros: "Boarding agents were welcoming and helpful. They offer to take an earlier flight. Check-in process fast and easy. They delayed the connection in Toronto, so We did not miss our flight."
Cons: "We had to wait about 2 hours in the plane before take off and 30 min. after landing because of weather and a lack of efficient communication. That was a very frustrating and exhausting flight. Not enough space and on westjet connect on board."
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."
Cons: "Snack was very minimal with no selection or option to purchase more."
Pros: "Quick boarding and quick to disembark."
Cons: "tiny! you get what you pay for with a turbo prop."
Cons: "You should hire agents who don't lie to passengers. That's not a good reputation 4 the company. Have an office for the baggages where passengers can address their issues."
Pros: "That we didn't crash."
Cons: "Two hour delay, disinterested CSA when checking in, clued-out flight attendant, GSA's didn't know how to gate check luggage. Will try to never fly another WestJet flight again!"
Pros: "The airplane being pretty small, boarding and getting off was fast. No issues or delays either."
Cons: "The flight was delayed by 2 hours. So we reached almost at midnight to Vancouver."
Pros: "Actual flight went off without a hitch to Vancouver no delays in air."
Cons: "We were moved gates which is understandable, however once moved the estimated time of departure was constantly changed and missed. There was a reasonable cause for delay (cleaning up puke) but took abnormally long > 2hrs. Staff did not seem to be really giving it there all (understandable as it was late and they were probably tired)."
Pros: "Nice and professional service."
Cons: "Having to pay for my checked-in bag."
Pros: "Customer focus and service"
Pros: "Free wine and beer."
Cons: "Our flight for Toronto on Sept. 5 , # WS589 was delayed of about 1 and half hour; so, me and about 20 other passengers missed our connection in Toronto. The crew said that Pearson airport was on a shut down due to severe thunderstorms. But the weather was nice and sunny when we arrived Toronto; in fact my connecting flight ( Hainan airlines HU 7995 had left 20 min. earlier- on time- for Bejing. The crew in Westjet plane told me that all airlines were delayed in Toronto airport due to bad weather , and so that I would not miss my connecting flight."
Pros: "Leg room"
Cons: "Unprofessional staff. Made a mistake during boarding that caused 2 hour delay"
Pros: "Friendly staff"
Cons: "All flights boarded late, they ran out of food for purchase on long flights and the seats are uncomfortable."
Cons: "Connecting flight was cancelled."
Pros: "Didn't like anything. Specially the fact that I left home at 3am and I'm still not in LA"
Cons: "THE DELAYS! 36 HOURS ON THE ROAD AND STILL GOING! NEVER AGAIN!!!!"
Pros: "all the service was very good to us"
Pros: "The fact that air Canada had a flight around the same time"
Cons: "Kept delaying with no clear idea of when we'd actually take off"
Pros: "The service was nice"
Pros: "Made it to toronto in time to catch my next flight"
Cons: "Flight was canceled Next flight was delayed 30 mins"
Cons: "TWO gate changes and several delays later, we finally got to Toronto."
Pros: "The assistance of the WestJet agent"
Cons: "I was held by the American immigration for over 30 minnqnwnnni missed the flight"
Pros: "More people to check their suitcases ...if i"
Cons: "Being zone 3 or 4 & having all overhead spaces unavaible for " knapsack & overcoat" cuz all space has been taken up with suitcases .... many probably not in their seat area !"
Pros: "i was placed on a direct flight from montreal to vancouver"
Pros: "Wheelchair service for seniors"
Cons: "1h late departure, but we arrived at the expected time. Seats were not very confortable, but everyone had an individual tv. We bought a flight Montreal-Mexico-Panama City, but for some reasons, it was impossible to get boarding passes for the second part of this flight... We had to check-in again in Mexico city."
Pros: "Checking was fast and easy."
Cons: "Seat cushions were super uncomfortable."
Cons: "Could have got upgrade Oh Well the rest was excellent"
Pros: "flight left on-time"
Cons: "The baggage took forever to come out"
Pros: "The lunch was good, the team was nice and the flight went well!"
Pros: "Great plane with great service!"
Pros: "The crew was amazing. Made my mom feel welcomed and special."
Cons: "I got there on time to board, but my mobile boarding pass will not scan. At which point I was asked to go back to the check in counter to have another one printed. Ended up missing the flight because of that. No refunds whatsoever. Apparently the boarding pass issue is common with Aeromexico at ORD"
Cons: "24hrs in advance, the flight was delayed over 6hrs"
Pros: "We were on time"
Cons: "Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in."
Cons: "We arrived to the airport over two hours before our departure time. We waited in line for over an hour to check our bags and get our boarding passes. When we checked our bags, we were told to hurry as our flight was boarding. We rushed through the airport to get in line to board the plane. When we got to the line to board the plane, we waited another hour before we were told to get on a bus to take us to our plane. Our plan left 45 minutes later than expected, but the airport never communicated any details about a delay. We rushed to wait in line instead of having time to get things at the airport or sit."
Pros: "the crew was very gentle."
Cons: "I could not get my chair in a more confortable position to sleep, it did not work. Because of that my 6 hour and a half trip was very long and unconfortable and i ended up with pain in my lower back."
Cons: "In the counter people were rude (as always) and the first guy that helped us didnt found us. A lot of time wasting and not much staff to check-in."
Cons: "missing luggage for 2 days now. not Good!!!"
Cons: "Flight was delayed"
Pros: "The fly was good."
Cons: "The experiente to arrive at Mexico City airport is always the worst one. The airplane takes much time to arrive at the finger, the lines are too big, the luggages takes much time to arrive..."
Pros: "I’m gonna leave this empty"
Cons: "Just saying... if you are going to have video screens and “entertainment” please make it more than 3 movies- everything else was labeled in entertainment but was not there- just a big tease And there was no WIFI available- even though the whole plane said “WiFi on board” again, a big ol tease Just don’t offer it at all rather than faking it- or at least tell everyone the system is down or not loaded I would’ve bought a book"
Cons: "Flight was too hot, like they forgot to turn the AC on"
Pros: "They had good movies in the plane"
Cons: "There were two runways in Mexico City and one was under maintenance so it took a long time from the moment we landed to the time we were able to get out of the plane. Then, they took our check-in luggage from the plane and it went through an inspection (bag by bag), so this caused another hour delay. After that they gave us our check-in luggage for us to take it to another location (to another floor) within the airport to be checked-in again. They wanted to charge us $20.00 additional per check-in bag even though they were half of the weight limit. After we complained, they dropped this charge. Due to all the delays we lost our connection and we had to book another flight. Not a good experience. We will never make a stop in Mexico in the future."
Cons: "The departure was not at the indicated time, I lost my connection in Mexico City. And I arrived 5 hours late to my final destination."
Cons: "We miss our conection and we have to wait for more the 3 hours to take the next flight"
Pros: "La comodidad la amabilidad de las personas."
Cons: "La comida"
Cons: "Need more food options to ofered"
Pros: "Very nice crew"
Cons: "Old plane, very uncomfortable seats, no leg room and no entertainment"
Pros: "First time I've been served a meal on a flight in a long time! Liked the seat-back video display, too."
Cons: "Seat was terribly uncomfortable."
Cons: "eveything was bad"
Pros: "Confortable seats and entertaiment"
Cons: "late boarding"
Cons: "Gate was changed before bording, gates closed before plane departure time regardless of not all passengers present. Missed the flight and Aeromexico made us pay to grab another flight while it was Aeromexico personel that refused to allow us in even though it was not yet departure time and said plane doors were closed."
Pros: "Staff was friendly, both at the airport and in the air. It was nice to have meals served, even on the very short flight."
Cons: "We arrived at the airport to find that they had overbooked the plane and our family's 4 seats were in jeopardy. We had to wait until they had processed everyone else in line, even though we had gotten there first, because either they were in the "sky priority" line or because maybe they had pre-bought their seat assignments. After a tense 20 minutes of waiting, they closed the flight and let us have our seats. Then, at the gate, they confiscated two of our most important carry on bags and checked them because they said that children are not allowed a carry on item -- despite paying full freight for their seats! It was very nerve-wracking at our arrival destinations as these two items were not padlocked and were the very last to come on the conveyor belt."
Pros: "Good flight, excelent schedule"
Cons: "Flight Over sold (20 people)."
Pros: "Airline stewards were friendly and provided good service. Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch."
Cons: "Flight was delayed but that worked to our advantage since our initial flight was delayed. We would have missed this one. Only a couple connecting flights were announced by the flight attendant and where to go. Ours was not mentioned and no direction given on where to find our gate. We had to go to an information booth that only told us somewhat how to get to the gate. It was a long distance and we weren't sure if we would make it or not. Need to improve communication with passengers."
Cons: "To start with I paid to check in my suitcase. But I change my mind and decided to have a cary on. when I arrived at the airport I told an agent that I wanted to bring my suitcase as carry-on and she said that it was too large. So I had to wait in line. When I finally fot to the counter the agent and the agent realized I had already paid. She said that I could try take my suitcase under my own responsibility because she thought security would send me back. I was very surprised to hear this because it is a computer case. I did not have any problems and was able to embark. The plane had not bern clean. The pocket underneath my table had a used kleenex and the table of the person seated next to my had coffee spilled. During the 5:50 hrs only once were we offer a drink. Really bad service for an international flight."
Pros: "On time, courteous service, great movie selection in English and Spanish! Actually served a warm breakfast!"
Cons: "No other open cafes at gate in OHare."
Pros: "Breakfast, leg room, entertainment"
Cons: "Boarding, took very ling, apparently waiting for a first official"
Cons: "Part of my luggage was left in Guadalajara"
Pros: "Staff was very courteous and helpful"
Cons: "Waited from scheduled boarding to when the flight was cancelled- 3 hours and then little help from Aero Mexico to rebook to final destination in a reasonable time. Was promised a full refund of cancelled booking with Aero Mexico and as of 4/17- 0"
Pros: "The food."
Cons: "The system they have to check in is the worst. Why should you have to make a HUGE LONG line to print a boarding pass than go make another HUGE LONG LINE to check in your bags. On top of it all they charge $25 for the first bag you check in. WTF that's just being crazy. Soon they will charge people to use the on board toilet. The crew members were very rude, don't smile. They give you actitude when you asthem for something. Uncomfortable seats from the 80's. Smelly airplane. I wouldn't recommend flying with Aeromexico ever!"
Pros: "The professionalism. The accuracy of arriving and the plane itself was very clean."
Pros: "I really liked the service and en comfort"
Pros: "Food, movie time, free beer"
Pros: "the inflight movie."
Cons: "The flight was suppose to take off from Mexico City at 945 PM however nobody gave an explanation nobody knew the time or even the GATE I got to the airport at 6 PM, the flight took off at 1210 AM not only that I get on the plane and the AEROMEXICO crew had a really messed up attitude like they didnt care, I wanted to buy a gift for my wife from the magazine they had and the lady with a attitude simply said we dont have it, and I could keep going but It was a really bad experience for me."
Pros: "Not much"
Cons: "Lost my luggage"
Pros: "Entertainment. Every seat had their own tv."
Cons: "Seat wouldnt recline, on the way back from guadalajara more then 1000 mosquitos wer in the cabin."
Pros: "Service, media access. Crew was very kind and friendly. Boarding was well organized by row number."
Cons: "It was a bit too hot during the flight even though I used the overhead fan. Other than that, it was a pleasant ride. Thank you!"
Pros: "The crew was very organized, I was treated with respect and always with a nice attitude"
Cons: "The last minute change of seat that really made a difference, I did end up with a back pain"
Pros: "The free movies."
Cons: "That my luggage got damaged."
Airlines flying from Quebec to Maryland have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Quebec to Maryland
Masks required on board, masks provided on flights from Quebec to Maryland
Social distancing seating
Middle seats unavailable to book on flights from Quebec to Maryland
Testing for antibodies, testing for symptoms for flights from Quebec to Maryland
Waiving of change fees. Search flexible flights from Quebec to Maryland