Pros: "Comfortable and Clean"
Pros: "We had a “light” fare which didn’t include checked bags, but airline let us check our carryon bags for free"
Cons: "Food and Seats"
Pros: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Cons: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Cons: "They told us there were no earbuds so recommended using our own. Our children had left theirs at home so they ran to get a $20 pair nearby. But the the plane DID have the buds; what we did not have were blankets — the crew said none were to be had."
Pros: "The crew were nice and the service very good. The layover was short."
Cons: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Cons: "Impossible to do beter."
Pros: "Everything, I love Lufthansa"
Pros: "Smooth flight"
Cons: "Stop overcharge people for 1 luggage :( very disappointed"
Pros: "Food and crew were terrific."
Cons: "Security at Frankfurt is particularly laborious"
Cons: "Seats felt like Adirondack chairs..hard and no lower back support."
Pros: "We purchased seats with extra legroom. They were well worth the extra cost as we were very comfortable."
Pros: "Food was great; I appreciate the frequent water/juice service."
Cons: "There was hardly any communication about the delay."
Cons: "I didn’t like selection on movies"
Pros: "Tout était impeccable."
Cons: "The food was terrible. I couldn't eat it, and I can eat almost anything. Sorry! Everything else was good. The staff were amazing. I will fly with Lufthansa again. Thank you."
Pros: "I fly transatlantic often, and I've flown Lufthansa several times before. During the flight I was thinking this was literally the best transatlantic flight I've ever had, and if I can make it work with my schedule and cost constraints I'm going to fly Lufthansa every time. I never really had a 'favorite' airline before, but I do now--Lufthansa. I should have captured the economy classes crews names, but it was 414 from Munich to Dulles on 25 May--they were truly outstanding."
Pros: "Good staff and food."
Cons: "Flight was late and boarding was unorganized. When the person sitting in front of me moved their chair it hit my head and moved all my stuff, this should not happen. We should not feel our area moved because the person moved their seat in front of us."
Pros: "Used both front and back doors to board the plane."
Cons: "Unfortunately, boarding wasn't well organized. It would have been more helpful if rows (1 through X) used the front door and rows (X+1 through Y) used the back door. We had people seated in the front of the plane using the back door and people in the back of the plane using the front door. It slowed the whole process down and was rather chaotic."
Cons: "boarding was late and chaotic and no apology from the airline"
Pros: "Service, food, and entertainment was great!"
Pros: "Usual good service for economy class on this airline"
Pros: "The entertainment options were great, The plane was very clean and the bathrooms was HUGE!"
Cons: "uncomfortable seat, off set from the seat in front of me so my entertainment screen was at an odd angle to watch. Food was ok but they had a sauce on the chicken that was not very appetizing. It actually made my wife sick and lets just say she did not keep her dinner. Also, I asked for a scotch after take off and it was a small shot and after dinner I asked for another and it was just a whisper. It did not even cover one ice cube. It would have been nice to get at least a full shot."
Cons: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"
Pros: "The service couldn’t have been better! Constant supply of water, the food was good, and they have champagne in economy - always a win for me!"
Pros: "Helpful crew, comfortable seats"
Pros: "Same as above."
Cons: "Same as above."
Pros: "Flight was on time."
Cons: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Pros: "Premium economy gives you extra confort, more space to sleep better."
Cons: "The flight was delayed 40 minutes."
Cons: "Delayed flights for a day"
Pros: "Business class was comfortable."
Cons: "Baggage was lost for 3 days. Very poor customer service. Employees have a lot of attitude. Will NOT fly again."
Cons: "N/A because we missed the flight."
Pros: "You disappointed me"
Cons: "No entertainment Slow boarding"
Pros: "Lufthansa was really comfertable company, really good price and i'd so much."
Pros: "Nice crew"
Cons: "Terrible film choice"
Cons: "Entertainment was VERY poor - The overhead TVs were glitchy and hard to watch. I purchased Wifi but it never worked. didnt have anything to do.."
Pros: "Great plane Great food Great movies"
Pros: "everything was easy to use and set up from booking to landing. wonderful trip. This was my 1st big trip and 2nd time on a plane. Liked the movies on the plane. All the staff where helpful from gate to gate."
Cons: "Lufthansa airline has no intention to help their passengers and happily see their passengers suffer from the airline's mistakes"
Pros: "Promptness, profesional and nice service. Everything overall."
Pros: "Smooth fly with a great crew"
Pros: "direct flight"
Cons: "only one type of food offered. presented in a rude way."
Pros: "Everything about Lufthansa is amazing, and I wish all airlines could perform the same way Lufthansa does. The service is incredible, unlimited free drinks (including wine, beer), great movie choices, and plenty of room. Whenever I go to Europe I try to fly Lufthansa because they never disappoint. Wish American Airline companies were the same!"
Pros: "quiet on-time flight"
Cons: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"
Pros: "The staff was attentive and concerned when my husband became a little dehydrated on board. They brought him fruit and water and came back to check on him."
Cons: "App is terrible. Messed up our selected seats. Airline did not offer to help change our seats or provide any other accommodation. My traveling companions are over 6 feet tall and were very uncomfortable."
Cons: "The connections for audio wasn'y working, false contact..."