Anyone that purchased a Delta 1st Class seat should have access to the Delta Sky Club. My wife and I purchased 1st Class tickets for a Delta flight from SeaTac to Washington Dulles but were denied entrance to the SeaTac Delta Sky Club because we did have an American Express card.
Pros: "Professional crew, no fanfare, standard was excellence."
Cons: "Faster flight time in air..."
Cons: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Cons: "This flight was probably great but I was not on it"
Cons: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Pros: "Good experience"
Cons: "Better snacks"
Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"
Cons: "The flight was delayed over two hours"
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "Another safe flight. Crew was very attentive."
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."
Pros: "Not applied"
Cons: "Not applied"
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "Over all everything specially we got in earlier than expected"
Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Cons: "Plane kinda of old. Just cookies and coffee"
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Cons: "Seats are very small."
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "Free wine"
Cons: "The deboarding. I don't understand how the plane became inoperable only after we were backing out of the gate. Nothing done to compensate for the inconvenience."
Pros: "Great and helpful crew"
Cons: "Porter airlines mechanical failure caused 13 passengers to miss connection to DC"
Cons: "Gate checked bags sent to baggage claim instead of given back at the gate safely because flight was 95 minutes late and they were in a hurry. Flight was 95 minutes late because of inability to balance weight. Spent 50 minutes on runway “burning fuel”. I will never fly Porter again."
Cons: "The flight was delayed by 2 hours . We missed our appointment and want to be compensated!!!"
Pros: "Very convenient, non stops and airport is close to downtown"
Cons: "Captain said the 1 hour delay was due to bad weather in Washington DC but there was no bad weather in DC. He should have said the truth. I was in flight 729 from Toronto to Washington Dulles airport on 7/7."
Pros: "In one hour flight I did not have any problem with crew."
Cons: "Passangers needs to be allowed carry on laguage. It is very uncomfortable . Parkinbg is big problem in downtown. It is better @ Pearson. These 2 makes my wife thinking to travel from Pearson."
Pros: "The almonds."
Cons: "Aircraft was stifling throughout the entire flight."
Pros: "Very friendly crew, we were a bit delayed but they dealt with us as quickly and politely as possible."
Cons: "A better idea of what was happening when the plane had to be delayed-we all lined up, then they got notice that we couldn't leave yet."
Pros: "Crew really nice"
Cons: "Those seats à te a bit tight even in the front end"
Cons: "Treated rudely and arbitrarily at check-in; charged extra baggage fees not previewed in reservation receipt and not charged in intial leg; flight itself left and arrived more than 2 hours late. This whole experience sucked."
Pros: "Nothing particularly good about this airline."
Cons: "Flights are always delayed. You can just look up their average delay and compare it to other airlines. This last time, my flight was 4 hours delayed, which was announced by 30 minutes increments."
Cons: "There is only 1 lavatory on the plane and early in the flight they had to shut it down! Luckily there were no incidents but how can you not have a working lavatory?! What would they do if someone really had to go?"
Cons: "Delayed by an hour. And no functioning toilet."
Pros: "I slept the whole flight"
Cons: "b/c i booked (at the recommendation of kayak), my flight was cancelled and i was refunded by airline. My return trip was not returned to me."
Pros: "The convenience at YTZ airport."
Cons: "The lack of personnel at the Porter counters at Dulles. Even though I had paid for luggage online and checked in I still had to wait in line for a very long time. There should be a separate line for pre check ins and no carry on."
Pros: "I thought the staff - all of them, ground and cabin crew - were just extraordinary; so attentive, welcoming and really trying to make travel as easy and enjoyable as possible. For instance, my original first flight leg was delayed, which would jeopardize me making my connection in Toronto. The gentleman at the check-in desk at my departure airport immediately arranged for me to take an earlier flight into Toronto so I would not miss my connection. I didn't - or indeed couldn't - ask for anything more. Thank you to the Porter crew!"
Pros: "Ground and air crew were very friendly and attentive to every passenger's needs."
Cons: "Pilot's landing was very rough and sloppy. It almost felt like a rushed landing (and I would believe it since it was landing at YTZ, a smaller airport.)"
Pros: "There was nothing I did not like about this flight. The crew was great, very friendly and got me to my destination as they said they would. No complaints."
Pros: "The cabin crew provided the most information out of the entire experience and were extremely friendly. I appreciate Dawn in particular. The lounge is nice when it is not so over-crowded. I appreciate some complimentary minor snacks and drinks; it certainly helped with the delay. What would normally be sufficient seating and power outlets became people tripping over each other with delayed flights."
Cons: "The lounge staff were hard to find and not communicative about delays. The board only had 1 update to my departure time, which was 30 mins after the originally scheduled time, and did not update again until 25 minutes after that second time had passed. The lounge staff did not make an announcement until after that board update and even then the information was wrong. The one time I found someone to ask a question to, I was given the same information. I had no idea why there was a delay or what to expect and no way of finding out. It made coordinating next steps upon my arrival to my destination extremely difficult. The lounge is not particularly well-equipped for multiple delayed flights."
Cons: "Sat behind two people who were treating a child pretty badly and were loud and rude to everyone else. Crew did nothing. It might seem cheap but you pay for everything. Seats. Bags. You get free wine but you’ll need it after trying to fly this airline."
Pros: "Free snacks"
Cons: "The flight was delayed twice and they didn’t tell us until 5 minutes after we had to leave. Also, I received the email that my flight was delayed from porter until 30 minutes after they announced it at the airport."
Pros: "Free drinks and snacks. Staff were friendly."
Cons: "Very small overhead compartment. Boarding procedure was chaotic."
Pros: "Crew was really nice and personable."
Cons: "Of 4 Porter flights in 3 days, the first two legs of each were delayed, resulting in 0 time between connections. You'd think that because we're traveling on one airline with two legs, there'd be some communication between flights that passengers on the first delayed flight are going to misconnect on their second flight. Didn't seem like there was... really stressful."
Pros: "Great service, comfortable seats. I appreciated the complimentary snacks, and the lounge experience in Toronto. Porter had plenty of staff to help figure out my travel in utmost ease."
Pros: "Everyone was so nice and friendly Loved the snack"
Cons: "No complaints!!"
Pros: "very professional and great attitude"
Pros: "Once they were up and running, Porter was a great airline. Flight was short so i didn't expect anything fancy on the food menu anyway"
Cons: "My flight got delayed at least 5 times. Not a great first experience. Had an eerie likeliness of Spirit, which we all know is just not a real airline. not sure if I would fly again if that is the general perception of Porter airlines. I could care less about comfort as long as I get to where I am going on time, which I did not."
Pros: "Johnathan at the gate was very informative and gave us information. But it was very obvious how unorganized the company is run."
Cons: "We were delayed going from Newark to Montreal (both legs), as well as Montreal to Newark. The reason given for the delays was "there is an international pilot shortage" by a Porter gate women, meaning that Porter books more flights then it has hired Pilots. Probbaly one of the most unorganized and unprofessional business models in the industry. The lounge does not even have food for purchase, the refrigerator shelves are empty and no where to go get food. Has been an awful experience."
Cons: "Flight was delayed for six hours causing many customers to miss connecting flights, customers were rudely handled. Porter staff were extremely unhelpful. Customers were verbally attacked when asking for help and several walked away in tears."
Pros: "Toronto City airport is a convenient place to connect and Porter makes the experience nicer with a very good waiting area/lounge. Porter flies small planes but the seating is far more spacious than on the major carriers. I actually had legroom to spare whereas my knees are usually crushed on other airlines."
Pros: "There was a delay on my first flight with a very short layover and everyone I talked to helped ease my worry that I'd miss my flight. They ended up prioritizing us through security and holding our connecting flight back until we got on."
Cons: "Flight was delayed for about 4 hours then canceled on a Sunday night and I wasn't rebooked until Wednesday morning. Porter staff said I would only be refunded the "pro-rated" fare for the leg that was canceled. This makes no sense as I had to buy my own ticket home from another airline and I didn't get to pay a "pro-rated" fare because I was halfway home. They also put us up in an extremely sketchy hotel that was unsafe, unclean and had an active prostitution ring going on."
Pros: "-quick connection and lounge -having real glass to drink out of on the flight is a real treat"
Pros: "Free snack"
Cons: "Porter flight was delayed due to wind at arrival airport but I was charged $135 for the late connecting flight?"
Pros: "We enjoyed the free food and drinks in the airport and also it was our first time ever taking a ferry to the airport! Our flight was delayed slightly but the airport personnel communicated with us about the delay. Flight crew was pleasant and friendly. I would fly Porter again!"
Cons: "They double booked our seats. Another woman was asked to leave on an over sold flight. The flight attendants (not all) were rude and curt. While I understand that they have had long days but their job is customer service. We were talked down to multiple times."
Cons: "Flight was delayed and an earlier one with plenty of room the crew refused to book us on."
Pros: "Complimentary refreshments. Not too much...just enough. Thank you, Porter!"
Cons: "My first time using Porter...certainly not my last."
Pros: "Lounge and snacks at Toronto were great. Staff were excellent. Flight was enjoyable."
Cons: "Delays mainly. Flight from Toronto to Montreal was almost jeopardized due to lateness of first leg (Newark to Toronto). Understandably there was heavy rain that day. Return journey, (Montreal to Newark via Toronto) the connecting flight was delayed by an hour. In general, on-flight food could be more substantial, considering the time between Newark and Montreal."
Cons: "Tried to move my flight to an earlier one in the day there was space to do so but was unable to avoid a $200 fee. The later flight got delayed and connected flight as well."
Cons: "I do not fault the crew at all for the weather or the delays. However, the airline desk was understaffed and did a horrible job of keeping passengers updated with news regarding their flights. I feel bad for the two staffers manning the desk because they had to deal with a deluge of angry people needing alternative flights because of all the cancellations."
Pros: "Trying to get refunded is like trying to pull teethe"
Pros: "Porter is fantastic. Was shocked by the lounge in Toronto -- felt like first class, just by having such spacious areas and free food. Service on the plane was great -- loved the glass cups and generous snacks."
Cons: "Nothing. Everything was great."
Pros: "The experience was great overall. The aircraft are modern and the crew are congenial. There are advantages to riding in such small aircraft, as boarding and deplaning are quick and easy."
Cons: "There really is nothing to complain about."
Cons: "There were many delays on flights took that were not communicated to me until I had boarded."
Cons: "I needed to get to Boston that day so I woke up @ 5AM for that. I arrive at the airport only to find out that the Porter airplane just "didnt arrive from last night, we're so sorry". I asked that I get to Boston the same day - that's why I purchased the ticket. The crew said "they're so sorry all flights are booked". They could either have us get a later flight (not to arrive on the same day) or refund us and have us find another airline. We asked that they take care of our flights themselves - even with other airlines. They politely but categorically refused. We got our money back and flew with Westjet, and will likely never fly with or recommend Porter again."
Pros: "The Porter desk staff were pretty quick in recognizing that a hoard of passengers from a super delayed flight needed to find their connections immediately. They were able to print out new passes and direct flyers in only a few minutes."
Cons: "Porter flies out of Billy Bishop in Toronto, and the dated airport definitely has an impact on you when you are stuck there for long periods of time."
Pros: "The crew was great, which is not what I had expected of a crew stuck on a turboprop. A glass of wine and some snacks are included."
Cons: "My morning flight was canceled. Had I not checked the Porter website I would not have known, and would have been stuck at the airport for 8 hours until my rescheduled flight. I received a notification 90 minutes before departure indicating that it was canceled, but was not given a reason why (was it the weather? did the plane not make it to the airport the night before?)"
It was disappointing at AMD airport. Qatar airways staff @AMD airport was working very slow , people @ counter#1 were just taking instead helping economy class passengers to get their boarding pass after first and business class was done getting boarding pass. Also they asked RT PCR report again @ boarding gate - which is really annoying. Qatar airways did not inform regarding changes guide line regarding RT PCR test - they asked me to take RT PCR again @ airport since my one was done before 72 hours as per old guidelines. How much time does it take for Qatar airways to send email regarding updated guidelines?
Cons: "Too many travelers on the same flight, but I know its the day before thanksgiving so its the way it is."
Pros: "Flight was not over crowded, allowing for proper social distancing! That is MUCH appreciated. Crew was wonderful."
Cons: "The couple in front of me got in a physical altercation as well as the couple seated behind me. Both situations caused much discomfort and could have been defused faster by flight crew"
Pros: "Arrived alive, didn’t sleep in the Charlotte airport like last flight. didn’t lose a bag....didn’t check one, learned that lesson before"
Cons: "WiFi did’t work. Boarding the end of the terminal/gate was a mess. Crew was late, so flight was late. Packed in like sardines....normal American Airlines."
Cons: "Boarding is slow and awkward, with too many passengers with carryons that don't fit. AA did not enforce size restriction on carryon bags, nor help maximize bin space. Mainstream carriers really need to rethink boarding procedures. I've been spoiled by the speed of Southwest and the attentiveness of SWA staff to the process."
Cons: "Paid for First Class so I could sleep on this red-eye. Wasted my money. Seat was uncomfortable, legroom in my bulkhead seat was horrible. I can sleep anywhere...make that ALMOST anywhere, now."
Cons: "The plane's Air-conditioning wasn't working and the flight became very uncomfortable.The crew (ground personal and staff onboard) did their job as supposed to be and were courteous and good."
Pros: "The crew was fine"
Cons: "The worst international flight I’ve been on in years. No seating room. The movie was shown on tiny screens in the center aisle (which I didn’t think existed anymore) and was barely audible and tuned in and out. The plane also lacked air conditioning. A truly awful experience."
Cons: "There was a three hour delay for missing crew."
Cons: "Stewardess very rude"
Pros: "Crew was outstanding."
Cons: "I had to check my carry on."
Cons: "Caught an earlier flight and the entire team made the process seamless."
Cons: "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."
Pros: "It’s not like it used to be. U S based airlines lag behind their European and Asian counterparts"
Cons: "There’s always room for improvement. Too much to list here"
Cons: "The flight delayed several times, and the gate was changed. The plane is very old and no service at all (not even water during the 2 hours flight)!"
Cons: "in the airport, the gate area dirty!, bathrooms dirty, no place to charge phone. The walk to the airplane, getting aboard the plane after the gate and flight changed and delayed. Being told it was weather related on the plane and being told it was MAINTENANCE by customer service. The plane was very crowded, the flight attendants never smiled. WHen i told the attendant i was being "rained" on he said...i know its happening everywhere..... he said there was nothing he could do but get me paper towels...they never came. I was very annoyed getting off the plane walking back and forth....it was aweful. and my flight before this was no better i am VERY TURNED OFF BY AMERICAN AIRLINES RIGHT NOW."
Pros: "The crew were polite, accommodating and understanding"
Cons: "The gate was changed 1hr prior to boarding despite the arriving plane having landed 3hrs prior. So with stroller and infant in toe, I had to run to change terminals/buildings. There was no assistance or prior warning regarding this from the check in staff and I made it all the way to the original terminal and gate before having to turn around. The desk staff at the gate was asked about early boarding for infants and said it would be okay but didn’t give clear instructions on boarding so I sat down and they began boarding each group 20 minutes later and did not give priority to mother’s with infants. The stroller which I brought to the gate was then tagged incorrectly with a white tag instead of a pink tag. I was later told by he crew that it meant it would go directly to baggage claim instead of being brought to the door. According to the crew, all staff know to tag with a pink tag. At every step there was blatant display of inconsideration that made an already difficulty journey, that much more challenging."
Pros: "Left and arrived more or less on time. No major issues."
Cons: "Gates are way too far apart in Miami and the golf carts to get between areas seem to require reservations and long waits. Ridiculous. Most MIA staff was very rude (this wasn't American's own staff, or TSA, I should note). American stripped my group of our seat assignments (which we had selected 6 months prior) without reason and with minimal apology. No solution offered. Got middle seats but luckily was able to switch on one of the computer kiosks. Flight crew didn't seem to care that other people moved to the for-pay seats further up front (the flight wasn't full)... so why did we lose our seat assignments and get grief with not being able to select anything good? Not impressed."
Pros: "The fact we arrived safely"
Cons: "Long time to claim baggage, three hours delay, uncomfortable seats"
Pros: "I liked arriving safely, although we were an hour and a half late"
Cons: "American switched pilots last minute, so all passengers sat waiting in our cramped seats for about 15 minutes while pilots got situated in the cockpit. Then it was discovered a preflight mechanical check hadn't been done. So we all sat for another HOUR waiting for the mechanics to arrive and do their work. The flight attendants were unpleasant and rude."
Cons: "Plane was old and dirty, seat pocket had junk in it. Seat was broken and couldn’t stay up. In flight movies were from few years back with a center tv and no head rest screen. Crew on overseas flights tend to be older in age and less tolerant..much better on continental on the same route."
Pros: "No hassle of changing terminals in JFK, no bagagge claim, AA check-in-this time, was a "good luck"....Connection in Helsinki, very quik!"
Cons: "Finnair flight AY06 are old aircrafts. Every other in-seat monitor was out of order, flight attendants could not do much. That created mess for passengers, trying to move their seats to the ones with working monitors....."
Pros: "I appreciated the interactive screen on the backseat, which provided me entertainment watching Doctor Who and playing Angry Birds. I also liked that the power outlet to charge my phone was more accessible on the backseat instead of below my seat, which is normally where I find it."
Cons: "I did not appreciate that there was a device mounted below 2 of the 3 backseats in my row. Those devices cut into at least a few inches of valuable room to store a carry-on bag. At worst, I've seen 1 seat have such a device, so it was quite disappointing to see 2 seats with them, including mine."
Pros: "All prompt boarding smooth flight early arrival"
Cons: "The entire flight. Bumbing, disabled seating was not provided as promised, neither was off boarding to baggage area."
Cons: "Although I should now be at my final destination, I still have 11 hrs of travel to go. My flights were changed three times. The first cancelation caused me to buy new tickets at a higher price I had originally purchased them at. We were redirected from Kayak to Vayamo and they have no sense of customer service. Horrible"
Cons: "Rude crew, no bathroom useage for entire flight and staff would not help handicap with luggage."
Pros: "Crew was very friendly. On time departure and landing."
Cons: "No individual entertainment screens so only one entertainment choice and screen was too far away. At the same time, flickering light from screen was distracting on a red-eye flight where people want to sleep -- better to not have entertainment at all."
Pros: "More options for food like rice chicken or rice beef"
Cons: "Pls have decent meal plans and the seats were very uncomfortable American Airlines need improvement in all areas"
Pros: "The spaciousness of the seating on AA is tops bar none"
Cons: "The cookies and it was cold. Jesse"
Pros: "Getting through security was a lot better than I thought. Also, I had plenty of room and the overall ride was smooth."
Cons: "I just wish that there was a little more room and easier ways to earn miles and entry into the lounge."
Pros: "I think they were holding the plane for a connection flight arrival."
Pros: "Boarding was simple"
Cons: "For my whole three hour flight a child kicked my chair, i asked the mother politely if she could get her to stop. the woman didn't even apologize and the kicking continued for three hours."
Pros: "Timeliness of the flight and the crew were excellent."
Cons: "Uncomfortable seats and couldn't find streaming entertainment options that were mentioned."
Pros: "Being able to see movies for free was a real plus since the flight from Australia to Wash.DC is so long."
Cons: "Everything OK."
Pros: "Had row all to myself--that's a rarity"
Cons: "1hr departure delay"
Pros: "Older aircraft, seat cushion was on its last legs regarding comfort as I sunk to the frame of the seat. No onboard entertainment on the headrest as compared with our outgoing flight."
Cons: "The seat discomfort and the lack of entertainment."
Cons: "Significantly late & rude, as usual."
Pros: "Clean, friendly staff, great baggage tracking. Smooth flight."
Cons: "Overcrowded, but that's the same no matter where. Usual rude frequent fliers, who also usually take up all the overhead space."
Pros: "Getting off of that plane."
Cons: "I understand delays happen and are sometimes out of your control. However, customer service is something that you can, should, and must control. I witnessed a lack of self control of the American employees (including a Supervisor) and every point of my trip w/your customers. I was embarrassed for the American executive team."
Pros: "Much more legroom on this flight, even though it was a smaller aircraft."
Cons: "Gate agent seemed a bit overwhelmed. Helpful, but not overly friendly. In stark contrast to my earlier flight from Charlotte to Memphis, where the gentleman was extremely pleasant and cheerful."
Cons: "There was no one at the gate to keep us updated about the flight delay"
Pros: "once I made it on it was smooth"
Cons: "plane in cos had to refuel so we were 20 late leaving and I bearly made it to next flight in dallas they were closing doors, young people ran but im old so could not move as fast, it was a challenge to not miss flight"
Great flight, arrived early.....perfect
Pros: "Crew was great!"
Cons: "Flight was delayed 3 hours"
Cons: "Cancellation with little notice and rebooked on flight two days later."
Pros: "I landed safely"
Cons: "The infotainment system didn’t work. Headphones connection is faulty. Everything else was ok."
Pros: "It arrived on time."
Cons: "The temperature in the cabin was way too cold. People we wearing their jackets and when I mentioned it to the cabin crew member she said a few other people would have to make a similar comment before she could request turning the temperature up. There was also a glitch in the system so that the reading lights for each seat could only be operated by the seat directly in front. The food was very uninspiring and poorly presented. The tea and coffee were awful!!!!!! The choice of movies,etc was very limited. Thank goodness it was a night flight and not too long!"
Cons: "Connections to US destinations now require your checked in baggage to be processed before you can proceed to your connecting flights. The real problem is that this is no sign or communications describing this. Everyone is simply stopped in the corridor and told that they cannot proceed farther until their name comes up green on a monitor. Unfortunately the monitor switches displays so frequently that it is almost impossible to read. In addition to that it seems names do not always appear on the monitor unless you get your boarding pass scanned a the desk (this is not communicated to you unless you ask why your name is not on the monitor at all). People late for connecting flights (because of inbound flight delays) are required to wait without explanation sometimes needlessly if they don't have a checked bag. A nightmare if you're trying to make your connection. In addition once you've cleared that hurdle you need to go through security again (something we were unprepared for since we were already in the secure area. You then proceed to customs and then your connecting flight (if you haven't already missed it by then). Allow lots of time to get to your connecting flight, and ask to get you boarding pass scanned at that mysterious "checked bag" stop in the corridor."
Pros: "Once on the flight, everything went well."
Cons: "Real nightmare as I had booked YUL-LYS-BRU with Brussels Airlines (SN). YUL-LYS was operated with Air Canada. Came within 4 minutes of missing flight despite being at airport 3 hrs early. SN had not released ticket to Air Canada so they could not check me in. Had to call SN customer service after AC could not check me in, then wait and wait as they had to try to correct the mistake 3x before AC counter could issue boarding passes. Terrible experience going through this with 2 small kids waiting. It’s as if the two airlines’ systems don’t communicate but passenger is responsible for resolving."
Pros: "The crew inside the plane was friendly pretty much the only thing good about the travelling"
Cons: "The seats were not confortable and old and no entertainment at all ! The food was horrible and the customer service from air Canada at Montreal airport was rude and unprofessional 3 hours delay without even an apology or an explanation! I went to see a person from a air canada at a desk at the boarding gates and he wouldn't even have the courtesy to give me 1 minute of his time to explain why the plane is late his awnser was wait for the announcement and you will see his attitude was very apathetic. Overall I was very disappointed"
Pros: "Our daughter's first time traveling alone. She slept most of the time and she said it was fine and comfortable enough."
Cons: "The flight was delayed by an hour and then once up in the air, passengers were told the food cart didn't make it the 6 hour flight so no food or snacks for the entire flight from Montreal to San Francisco."
Pros: "Every thing expert the food"
Cons: "The food"
Pros: "The steward on the plane was friendly, funny and accommodating to all. He took time to engage some young children before takeoff. Took into consideration who was travelling together and left a positive impression! Plane boarded early and was loaded and ready to roll AHEAD of scheduled take off time."
Cons: "Was put on a Turkish airlines flight - landed in India 12 hours AFTER scheduled landing. My luggage did not reach India. After numerous calls got only 1 out of 2 of my bags ; 2nd bag still missing 1 week after landing in India WOW"
Pros: "the crew was nice and helpul with my worry about loosing the flight to tel aviv because the flight to toronto was late due to snow in toronto."
Cons: "while on my way to the airport i got a message that my flight was cancelled. luckily i had a friend who took care of putting me on another flight to toronto. weather created changes but just sending a message your flight is cancelled is not the right way to deal with things. when finally arriving to toronot i had to rush to my flight to tel aviv, it was insane, just to realize that also this flight was postponed due to the weather. air canada should be more involved in helping travelers to deal with their connections."
Cons: "Although we boarded on time, there was a wait of over 1.5h in the plane. First time in my life i was beyond uncomfortable. What i couldn't understand was why we had to be in the plane for the refueling. It makes more sense to wait in the airport at the gate rather in a tight confined place. I'm overall pissed at the situation. Not to mention my seat was defective and although the seat was up, it would push back the moment you put weight. The flight attendant kept on asking me to place my seat in the upright position (which wasn't possible). To get her off my back, i held my back up with my own weight. I'm disappointed with aircanada."
Cons: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Pros: "Service was excellent - staff was very attentive, pleasant and helpful and seemed like they truly enjoyed their job. We will definitely use them again when flying from Montreal"
Pros: "The gate agents were polite and the boarding was relatively smooth. Food was fine and flight attendants were Excellent!!!"
Cons: "First point of contact was incredibly rude. First she told me she couldn't find my reservation. Once she did, she gave me a lecture about my married name. Next she refused to let me take my carry on bag saying it was too large even though it fit on all flights to Montreal. Once I proved it would fit with the luggage sizer she had moved on to another customer and ignored me for 10 minutes while I stood there even though my boarding passes were printed. When I got to the flight, I found it could have been gate checked but there was no need as the flight was NOT FULL and my bag fit with no problem at all in the overhead bins. In 35 years of flying this was the worst experience I've ever had."
Pros: "Ease of boarding - no long queues. Offer to put hand luggage in the hold with no charge."
Pros: "Liked my seating which I paid for dearly"
Cons: "No entertainment at all!"
Cons: "Extreme delays on my return flight which made me miss my connection and get rebooked on another flight for the next day. We were delayed on departure, then on the tarmac, then in the air, and finally when getting off the plane. I am glad that I was rebooked and was given a hotel to stay at, but I did not like the way I was treated by Air Canada staff at customs. I passed through customs only to be sent back into Canada after having crossed through security because the staff decided to close. We were told by other staff members that it was up to them to decide when they were done and to talk them. I ran through the whole airport with about 7 other people to make it. Why make us cross through security only to send us back? There was no one there to guide us on what to do. I had to go through the whole thing again the following day only to have my face cream taken away (it is technically cream, not a liquid) and then be detained. None of this happened AT ALL the day before. I'd give more details but it was a complete mess."
Cons: "This flight was two and a half hours late. We lost an hour and 45 minutes due to a mechanical problem with our airplane, then lost another 45 minutes due to a storm in Toronto. Air Canada blamed the weather for our late arrival, my missed connection and claimed no responsabilility for the fact that my trip ended up taking more than 24 hours when it was supposed to take about 9 hours. Also, there was the matter of the lost luggage which was a carry on that I accepted to have checked as the Air Canada staff seemed desperate to check our carry ons on a full flight to Toronto from Montreal. I ended up spending the night in the Vancouver airport without access to my luggage."
Pros: "Movies for free, although the seat next to mine didn't work. Plenty of leg room."
Cons: "Some of it was air canada, some of it was weather and some of it was the montreal airport. scheduled for 6:00 rescheduled 7:00 rescheduled 8:00 boarded 8:30 took off 10:00 1. air caanda - boarded the plane, then came on with announcement that we would be sitting on tarmac for an 1.5 hours. We were delayed for hour and half already, why load us and make us sit in a warm aircraft. Air Canada offered us 10.00 vouchers for dinner... problem was they did it so late nothing was open. It should have been done earlier. 2. weather - caused the initial problem in NYC, no fault of air canada. 3. Montreal airport - Our gates were switched 3 times during the delays. Which happens, however the gate changes started at one end of the airport, moved to the other end of the airport and back to the original end."
Pros: "Boarding was good, but pretty bad flights overall. One of the worst I ever had in my life! The plane seats we had had so little cushion that is was painful to sit. My husband was avoiding touching the back by leaning on his arms and he is great shape, don't think elderly and in pain by himself...Entertainment simply non-existent and food as well... The crew were borderline okay. Plus the plane drove for about 20 minutes at Montreal and about 20 in Chicago before we left and after we landed...Let's say I saw parts of O'Hare in Chicago, I didn't even know existed!!!"
Cons: "Pretty bad flights overall. One of the worst I ever had in my life! The plane seats we had had so little cushion that is was painful to sit. My husband was avoiding touching the back by leaning on his arms and he is great shape, don't think elderly and in pain by himself...Entertainment simply non-existent and food as well... The crew were borderline okay. Plus the plane drove for about 20 minutes at Montreal and about 20 in Chicago before we left and after we landed...Let's say I saw parts of O'Hare in Chicago, I didn't even know existed!!!"
Pros: "Wireless was free and we were able to log on to the entertainment website to watch movies."
Cons: "Each chair didn't have a tv. There weren't any plugs to keep electronics charged up."
Cons: "Our flight was turned around after we had gotten to Toronto. They claimed that they had shut down the airport due to bad weather. They took us back to Montreal where we sat in on the tarmac for two hours. They said that there was a second storm Coming through Toronto and that the airport was shutdown again. They then canceled our flight. After standing in line for three hours at customer service they told me they couldn't get me on another flight until tomorrow night and ariving at my destination two days later. The coustomer service rep then told me to just go ahead and call the customer service number because she couldn't help me. They said they wouldn't pay for any accommodations because it was weather related. The issue with their argument is that only one other flight was canceled into Toronto. Air Canada actually had several more flights that day that that landed in Toronto after they told us the airport was closed. The customer service was embarrassing. They had us wait for over three hours to be helped and there were four desk which at most times they only had two people working. Many times there was only one person. The entire thing was pathetic."
Pros: "Air crew was nice. Pilot nice too."
Cons: "Old plane. Smaller seat size than comparable airlines. Terrible food: a slice of oily cske, served in a plastic sleeve, must be the new low for an international breakfast...no individual tvs on the sets....hello, step into the 21st century.... And the selection available via your iPad or laptop and their wifi was small, and old...we had paid to upgrade our economy tickets to the next level, and we expected more...the size of the upgraded seats was not great and there wa no foot rest to put your feet on, which is a significant help to someone who flies so many hours and can assist with circulation...."
Cons: "Tough to have a long-haul flight without functioning seat-back entertainment. Mine never worked. Asked three times about it - three times the system was "rebooted" - to no avail. I told each subsequent flight attendant that it had already been reset - they just "tried" it again. Very frustrating over the course of several hours. No one ever checked to see whether their re-set actually worked. Also, not sure why the window seats now have an arm rest on the window side of the seat - seriously interferes with passenger comfort when trying to sleep."
Cons: "One of my three flights was unnecessarily delayed by two hours, enough that I missed my last connection and had to stay overnight in Vancouver. There were no technical complications or weather complications. It was simply because something had been misscheduled and the flight crew needed a longer rest time between flights. This is completely avoidable, and the attendent who checked me in even said so. While the hotel and shuttle were paid for, Air Canada only gave me a $7 breakfast voucher, which was only redeemable at the hotel's measly breakfast counter rather than anywhere in the airport. For the unnecessary delays I had to deal with, i should had received more credit. This was an utterly disappointing travel experience."
Cons: "The 6 1/2 hour flight from Montréal CANADA to San Francisco, CA USA, is considered a "shared border flight," which means 1) you pay $25 for your first checked bag, $35 for the next, and $100 for subsequent bags. The food is horrible and the type you'd expect on a puddle jumper from NY to Boston. Clearly Air Canada executives are aware that Canada and the US are separate countries. This is just an attempt to gouge the consumer. Unfortunately Air Canada is the only Airline I can fly out of Montreal so I'm stuck with them. : ("
Pros: "friendly pilot"
Cons: "Delayed 25 minutes, and threatened to fly without 15 passengers due to strong headwinds and need to reduce weight. Never heard that one before."
Pros: "The plane was nice and spacious. A CA agent stationed by customs helped about five of us get to the front of the line, so we'd make our next flight."
Cons: "1. After playing 20 questions at the check-in kiosk, it was unable to print our documents. 2. So we played 20 questions again and the second machine failed to check us in. 3. The flight was delayed about an hour (due to weather, not your fault), so our connection was tight. We alerted the agent at the gate (along with several others). She didn't help at all. She just told us to go to the gate. Well, we had to go through customs, so that wasn't helpful. What we were asking is if she could alert the gate agents at the next flight that we were running as fast as we could. 4. So five of us get to the next gate as they're paging us that the doors are closing. 5. Our bags didn't make the flight, which wasn't unexpected, but it was worrisome when the agent at our final destination told us she couldn't tell where they were."
Cons: "One man wanted me to check an empty carry on bag I travel for 10 years with this high quality foldable carry on bag, it is a tight in their test cradle because of the wheels but it does fit. Even a passanger offer me is support telling the agent he was not reasonable after getting the bag in and out 4 times he still wanted me to check the bag in ? After 10 min arguments he said ok put it on the floor ! I could of put 2 of my foldable bag on the top storage if I had 2.... it was a connecting from same airline a much smaller plane which accepeted the bag . Very unpleasant ! Some people like to feel in power."
Cons: "had to pa for poor selection (the cheese "platter" ran out quickly :( )"
Cons: "Air Canada failed to transfer my bag from flight 1 to connecting flight 2. This not only happened to me but to other people traveling on the same connecting flight as well. My bag was delivered later then the promised time, it was also returned damaged. It is now almost one week since I have taken my flight and I am unable to process a claim because they have not updated my file via their Bag Tracer program. It is clear that they still have a lot of work to do to be considered a real commercial air line company"
Cons: "Boarding was slow and chaotic because of the number of passengers bringing oversize carry-on bags, presumably to try to avoid the checked-bag fee. The overhead bins filled up early, and passengers squabbled over the available space and objected when flight attendants told them they would have to gate-check their bags. The aisle was congested and blocked for long periods of time as people tried to fit their bags into the bin, and the plane left the gate more than 15 minutes late because of the slow boarding. There were about 100 people on the flight, but only about 20 at baggage claim (including at least two family groups), another indication that the checked-bag fee caused passengers to bring oversize carry-on bags. The overall rating for this flight would be significantly higher if it weren't for the boarding process."
Pros: "Nothing in particular stood out in Montreal or the flight to Boston, as better than average...meh"
Cons: "Our Swiss crew told us over the loudspeaker several times that "even if connecting we still need to get our luggage" which turned out to be false as our luggage was transferred to the Boston bound plane automatically... We were ushered out as a group to a connection security check which required electronic kiosks to be used for scanning our passports photos and fingerprints... They fraught with malfunctions then after waiting in line for s while we did the whole check all over again with s human security agent in s booth... There were only 2 security agents in the booths as well but there really needed to be several more to keep the line moving quicker... After security we walk directly out to departures but no mention of baggage claim, which was fine had we not been misinformed by Swiss initially... We ended up inquiring several times with SirCsnsda staff until it was clear Swiss had misinformed us."
Pros: "Had a great conversation wih a guy from Switzerland an it really helped to pass the time."
Cons: "I didn't like that they either started boarding too early or we waited a long time to get off the runway as it seemed we were on the plane a long time before we actually left. Also we just received our snack and our drink and as soon as we received them, a stewardess told us to all put our tables up and I do believe that it was because we were descending to land. It seemed like forever before we received our snack and then we're told we couldn't use our tables. I think they should have started the snacks earlier as it was quite a big plane and it probably would take quite a long time to serve everyone and the worst part of it all was that I had asked for a can of pop, so I had to hold my can of pop, my glass pop and try to get my snack out of the package which was not easy at all."
Cons: "I was very disappointed that the airline served absolutely no food to passengers for such a long flight. Other airlines serve meals and beverages to their passengers on trans-Atlantic flights. I doubt I will fly Air Canada again for such a flight, due to the lack of interest and care provided the passengers."
Pros: "The crew, that it all"
Cons: "The plane was clearly an older plane, there was NO on board entertainment for a 12 hr flight. The food was not good and there was no free wine - which is not normal for international"
Pros: "Spacious, leg room"
Cons: "Temperature, cold. Needs interior upgrade."
Pros: "They didnt loose my luggage this time."
Cons: "do your self a favor and find a different airline. When i got home and talked to others about my travels the said " what did you expect, i wont fly air canada" I wish i would have know before i booked my flight."
Cons: "on march 13/ 2016 booked my tickets on kayak.com so end up getting it with vayama.on july 28 missed my flight for a family raison called vayama and explained the situation they said they will help me just they need to confirm with the airlines (air canada) and they will give me new tickets.no body called me back ,called air canada said: we have ticket but you need to get it from vayama.called vayama again he said sorry about that i will let everyone know and he promise me that i will get help a.s.a.p.did't hear from them left with my wife and two kids in morocco for a week end up buying new tickets from laufthansa"
Cons: "On the way back from Quebec City to Montreal we were asked to check our carry-ons as luggage, because "there is no room' on the plane. It was an empty flight. ALL overhead compartments were empty. Both flights - Quebec to Montreal and Montreal San Francisco were late. As the result, we have to spend 1.5 hours in the baggage claim area, because "there are no baggage agents in SFO available". THAT WAS THE WHOLE REASON WE ONLY HAD CARRY-ONS! By far, one of the worst flight experience in the last 10 year."
Cons: "After waiting 30 minutes after our boarding time, I got an email on my phone saying the gate had changed. No one at the current gate knew anything about it and I went to ask but no one could be found. I asked a man sitting behind the gate, who happened to be the pilot, and he also knew nothing about it. Needless to say, the gate changed and absolutely nobody was told about it. 2 hours later, our flight finally took off, and I was thanked by the pilot for getting us to the right gate... At least he provided a little humor to the situation! Plane also wasn't cleaned, pretzels and trash all over the floor."
Pros: "The crew and their sincere attitude to be of help. Wonderful team of professionals."
Cons: "One hour delay, which was very tiring for someone who already had gone through the 9 hour flight torture from Athens. The Global Entry for US bound passengers procedure is very confusing. Maybe it would help if the steps were communicated on the US bound passengers before disembarking. First the passport process (easy) then there is this confusing process where we need to see our names in green on the screen, with some staff telling us to move on while others insist that we need to stay back and wait for our names to go green on screens that keep changing. Good idea and intentions to help clear bags, and can be improved. Overall the Montreal to DC flight (with the exception of the awful Montreal airport and the long delay) was excellent."
Pros: "I had a wonderful experience with the crew on broad. The pilot was amazing. The cabin Attendent in first class was very lovely and sweet. She was the reason for my nice experience since I had a horrible time with the gate staff."
Cons: "I had a horrible time with the gate staff. They made me check my bag at the gate even though it fits in the overhead bin. I did three flight with air canada prior to this flight with the same carryon. I didn't appreciate the ladies attitude. She said I don't care who or what class you fly so took my roller and tagged it. Then she let the guy next to me get on with his bigger roller only because he was first class. I had to upgrade myself to first class to keep my roller on me. I had things that I couldn't part from my carry on. Cost me $500 US dollar and then she said to me. What ever thrills you. Wow. I am star alliance gold with two airlines and I have never ever been treated this way ever. I will never take air canada ever again. The 1800 customer service isn't any better."
Cons: "The fact that because I was late for my flight, my reservation was cancelled. I was not given the opportunity to change my flight at all, I just lost out on the return portion of my travel. I would have been willing to pay a fee to change my return, but not given the opportunity. Had I booked directly with the airline, they would have had no problem making a change. Buyer beware!!! If you don't book directly with an airline, you may suffer the same fate as me! This was an almost $1,300 dollar learning experience. Do not use third party online booking agents! You do not have the same protections as dealing with the airlines directly."
Pros: "I liked the fact that the flight ended."
Cons: "The "ping" concert. Since some designer genius (thanks, Boeing!) put all the controls in the armrest, exactly where any normal human being will rest his/her elbows, the controls keep activating every time you lay your elbow in the armrest. That means, your games will cancel and restart a thousand times, your volume will keep shifting from deafening to mute, and the button calling for help from the crew keeps going "ping" all over the plane. The crew ignored the calls, surely since they know what goes on with the plane, but I wonder what would happen if somebody really needed help. In addition to that, the seats are incredibly uncomfortable, narrower than ever and hard as brick. Every time I board a new plane I wonder what can they do to make it even worse, and plane designers never cease to amaze me with new medieval tortures."
Pros: "no entertainment or food. drink service got to back of the airplane about 5 minutes before beginning descent. Problems though were all before getting on the plane. Will not fly through Pearson again."
Cons: "After 12-hour flight from Tokyo, found flight to Dulles cancelled, with no adequate passenger assistance. Few staff to deal with issues and no familiarity with DC airports, IT support for the few staff available was poor. At re-booked flight gate, the area service desk unattended for an hour; finally found a helpful ground crew who said they are on break and got staff to service the desk, albeit grudgingly. Several flights delayed, in the horrible Gates F-84-99 area; confusion reigned supreme. Staff needs to understand that Dulles is way west of DC and BWI is way NE, so getting re-routed from Dulles to BWI is MAJOR change in ground transportation options and distances. Also need to update IT programming so staff can use it easily without long waits and calls for help. and some air conditioning in the F 84-90 gates area would be nice. Horrible situation--not enough seating, only service in whole area is one bagel shop."
Cons: "The boarding crew did a poor job of giving direction. In spite of the fact that boarding by zone was not specified, I was reprimanded by staff for boarding when I did. I found it very disrespectful that the staff reprimanded me for their own error. When I pointed out that they had not called a zone the ground staff lied and said they had called the zone. I strongly recommend staff receive remedial customer service training. This was an incredibly negative experience - not to mention undermined the otherwise decent experience that the Air Canada flight team provided."
United is on par with Spirit only l pay 4 times the amount
I really enjoyed everything
No food in this flight, should have n/a option
For an international flight back to the US. I think it went perfect, arrived on time, had a meal after take off and before arrival. Thank you.
Cons: "It was a mess from start to finish. Ridiculous lines. Ridiculous covid rules. They have us all shoulder to shoulder in tiny waiting areas then suddenly we get on line to board and have to stand six feet apart and then on the plane we are squashed all together anyway. It’s all so stupid. Not having the ability to get a boarding pass from the online app or printed made me have to wait in a line 300 people long to access the kiosk and then half of them were down. Then another line maybe 500 people long just to be allowed up the escalator to where there is another line to go through exuding checks. Nuts!!! My flight was an hour and I spent three hours online getting to it!!!"
Cons: "Hire better competent people"
Pros: "I liked the fact that there were screens at each seat"
Cons: "I was extremely disappointed to be in the very last row and unable to recline. I had emailed and requested an aisle seat when I booked because I would need to express milk and get back and forth to the bathroom. I was told I would need to pay for the option to request a seat. Ridiculous! This was my first trip away from my 4 month old and I simply wanted to be comfortable. Instead I had to sit in the worst seat on the plane without even being able to easily get out to wash my hands before pumping."
Cons: "Counter at Asheville, point of origin for the flight, was unattended at recommended arrival time. Attendant, when he finally appeared, seemed, to this traveler at least, unengaged, abrupt, even rude, certainly not as welcoming and helpful ad other UA counter attendants at busier airports and at more demanding times. The word lazy comes to mind. The same individual handled the gate. His demeanor there was similar. If it is UA policy to leave counters unattended, an explanation should be posted; if present policy requires one individual to handle counter and gate duties, perhaps more help is needed. This experience, all the more frustrating when a passenger ruses early so as to comply with recommended arrival and boarding times, combined with the fact that the incoming flight significantly delayed AVL to Washington depart setting the tone for a mostly mediocre experience crowned by a painful trek from terminal A to terminal C to catch the connection to PVD. Not a best effort by UA. Outstanding flight and cabin crews saved the day."
Cons: "Luthsansa sent the reminder 30 prior the flight that was a delay on the flight operated by United. I called customer service they do don’t helped and hanged up twice. Finally after waiting for an hour on the airport the same flight was change 4 times more. A manager in United got us in a different flight but we arrived 40 minutes later to Madrid and missed our connection to our other flight. I had to buy a one way expensive tickets because my connection was loss due to the issues with the FL rigth from Charlotte"
Cons: "Aircon too cool"
Pros: "The flight itself was as good as expected: Attentive crew and competent pilot, good enough food, comfortable enough (for coach) seats, and clean airplane. The seats could be made to recline a bit more but nobody seems to be doing it for coach class."
Cons: "The flight was delayed 30 minutes causing me to lose the connecting flight home by about 5 minutes There was no effort from United to help me to get the second flight on time or from the crew on that one to delay it enough for me to arrive. They suggested I waited 9 hours for the next available flight or to get one by AA in Reagan Airport in 3 hours. They told me that transportation to that airport would not be reimbursed and would cost between 20 and 40 dollars. I didn't know the airports were that far apart and the one-hour taxi drive cost me 80 dollars. From Sao Paulo to Washington, things went as well as expected. Once landed everything was horrible."
Pros: "The food was remarkably good for a US airline. The wine was good as well. I found enough video material to entertain me throughout the long flight, although I would have liked a decent classical music program."
Cons: "I had to ask for a pillow and when I did not take the blanket becaue it was comfortable I had made a mistake. It was VERY chilly in the last third of the flight and there was no way to locate personnel, or even a call button in the darkened plane to ask for one.Finally I climbed up on my seat (short people cannot reach the overhead bins on this plane) to get my coat out of the overhead bin and passed the last hours bundled up in that. While water was passed out frequently, collecting cups and bottles, not to mention the remnants of the snack or meals was not high on the priority list and eventually we were sitting in a trash pile. Bravo for having luggage available as soon as we got through customs!"
Pros: "The crew on the flight were very friendly, very attentive and always smiling. They took great care of the passengers and in particular a woman with a crying baby. It didn't bother me at all, but I know the parents were concerned and the flight attendants were so kind and helpful. The food was truly fantastic, and served hot and with a smile. They repeatedly asked us about water, as the cabin was dry. I would give the crew an A+!"
Cons: "My husband and I have not flown for several years and have always enjoyed past flights. However, it seems as if the seats have much less leg room than years ago. I am only 5 foot 4 inches, and was very uncomfortable. My husband is 6 feet tall and he was miserable. Sleeping on this 9 hour flight would have been helpful, but due to the cramped seating, it was pretty much impossible. The little pillow and blanket did help with some back support, but I guess making more money per flight is more important than comfort."
Cons: "everything started when we tryed to check in online for our flights with Lufthansa, when we got some errors saying that our flights does not exist. NO Emails, not calls, no messages, no voice mesagges left by the company! -called the client service, located in Philipine apparently, the lady confirms that all our flights were canceled (3), then she hangs off the phone. -called the second time, another lady is rebooking me on a different flight, but she informs me that my husband is not on the same reservation as me, so basically he is in another flight. Eventualy she is changing his reservation as well and puts him on the same flight as me. -waiting for the confirmation email, of course the reservation is just for me, no husband anywere. -called the third time, a nice canadian gentelman informs us that the second flights was canceled so he will redirect us via NJ instead of Washington. -we are rushing to the Richmond airport to catch the NY flight, at the counter they let us know that this flights was canceled and we are back on the DC flight. -when ready to board in the DC flight they are announcing the this flights is delayed from 1:30 pm to 7:30 pm due to weather conditions. -waiting in the line to be rebooked in another flight, after 3 h of waiting they decide they can fly to DC at 4:45 pm, with about 15 people on board."
Cons: "I didn't like that I couldn't select our seats ahead of time because this flight was a code share with United. Also, the United gate agents gave me the impression they didn't know what they were doing or what was going on. There was a security check and one agent checked our passports and then sent us to another who said we didn't need to go to her, but to the counter. At the counter, the agent said she didn't need us there. When I asked questions, she didn't answer my questions, but instead answered questions that I hadn't asked. For example, I asked to check our seat assignments to make sure that we were together, and the first response was that the flight was oversold but they were trying to keep families together. Not what I asked, and immediately caused me to worry that our family would not be seated together. I had to persist several times to get the gate agent to verify that we were assigned seats together, which had been the case all along. Why the needless confusion and anxiety? I don't think she did a good job of listening to me."
Pros: "For the most part the staff made an attempt to help me get onto a flight. I think."
Cons: "I had to go on my trip a few days later due to a work conflict. I never changed my itinerary because I didn’t think it mattered. I bought a new one way ticket on a different airline and went to get on my return flight that I had paid for and was still receiving emails about. I got to the airport to check in for my return flight and it had been canceled because I didn’t get on the first leg. I was never notified and they couldn’t get me on the flight I wanted because it was leaving in less than hour(which is a stupid rule). And to get me on a flight the next day would cost $2500. No thanks. And before anyone tells me that it’s in the fine print that they cancel a flight if you don’t show up, save it. We all know people don’t read all that. Be a human being. So if your plans change, make sure you officially change your plans, because they may go above, but probably not beyond. Oh and it took quite a long time for them to figure out what happened. If they had realized and I didn’t spend so much time on the phone with customer service, I might’ve been outside the hour window requirement."
Pros: "Very comfortable flight"
Pros: "Highly professional and exceptionally courteous service by the cabin crew. Professionally dressed. Organized and dilligent. Customer friendly. The way an airline owner and CEO would want to be represented to the paying customer by a frontline segment of his/her organization. Best UAL/Lufthansa experience ever for me."
Cons: "The ‘third world’ arrival handling by IAD. Ragged transporters. No intercom service or effort whatsoever to advise pax of apparent problem at main terminal. Turned off transporter engine and left us on the tarmac breathing diminishing air in the module and wondering what was going on. Mobile passport service ‘not working’ at jam-packed immigration. Luggage retrieval frustrated by problems or incompetence and finally located at an undesignated conveyor area. No kudos to IAD. All kudos to Lufthansa/UAL. One Exception was my ‘by chance’ immigration agent who for the first time ever for me at IAD said “welcome home” as he waved me on."
Pros: "The flight went very smoothly from start to finish"
Cons: "95% of my united flights are delayed. Today, they overbooked and asked for a volunteer. I did so and was offered a $1,500 compensation. Instead of 8:00, I would arrive at 11:00. I was very excited and patiently waited for the plane to board, so I coulD receive my new flight info. The flight is inevitably delayed, as it always is with this airline: I would have ended up missing my connection, so it seemed to work out well. However, they’re about to close the doors when the agent says “it’s not overbooked anymore” she gave me the option to so either get on that flight and wing it on my layover to find another flight, or go to Newark. But I needed to make a decision at that moment. The agent revoked the $1,500 because it was no longer overbooked and her demeanor immediately changed from The kind, accommodating agent she was when she needed me to give up my seat. She became short and rude. I got the last available seat because I was the last to board and was forced to check my bag because there was no more room. All because I was willing to change my travel plans. I get to my layover, and the earliest flight I could get would land at midnight with an additional layover. Oh! And the first class seat I was supposed to have on my second leg was not available. All of this was while I was seriously ill— throwing up, just wanting to be home. Honestly, I’ve never liked United. I constantly get over it, because it’s often the less expensive option. At this point, I am so sick of how they treat their customers, and their inability to depart on time. Last time I let them put me through this again."
Pros: "Staff was friendly"
Cons: "United has a system glitch and we were delayed. I got in around 1 am instead of 11 pm. I decide to order a glass of wine and since they don’t give receipts. I found out i was charged for 2 glasses instead of one. To top it off the co-worker i was traveling with didn’t get charged due to the inconvenience and delay. i travel a lot with United (higher status than him) and would have liked that offer (and not get charged one i didn’t order) being a mileage plus and credit card holder. I did go on line and ask for a credit and they did make it right and give me a credit."
Pros: "Easy check in. Good flight. Good food."
Cons: "Had anightmare will complain to united diect"
Pros: "They staff was friendly and they boarded efficiently."
Cons: "The worst part of the flight was the fact that they have redesigned their planes. They have put the seats even closer together and their new seats are horribly uncomfortable. The seats are made out of a hard molded plastic. There is no give and they don’t form to you back at all. Their comfort level I would rank at a zero! I had thought they may not be bad for a domestic flight as mine was international, however, I also had them for a domestic and they were equally uncomfortable. I will be checking off of United on my next flight as I can not sit in a seat this uncomfortable ever again! Try again United!!! #UnitedSeatsUncomfortable, #HorridSeats,"
Pros: "I was separated from my 4 year old and 7 year old children as well as our husband. We bought our tickets together but we're out on 4 different rows. I asked flight attendant for help and she was rude. She talked to my husband who was further in the back and came back and told everyone it was ok for my kids to not be with their parents because my husband said it was ok. It was not ok, it was awful. After I started crying someone finally traded spots. But I didn't like that my husband's wishes over Road mine, it was misogynistic and she was a woman, a very condescending women."
Cons: "That our family was separated. That the female flight attendant talked down to me in a misogynistic way"
Pros: "Landing in Dulles"
Cons: "Poor boarding - had to walk steps with luggage, board a bus and wait for 10 mins in hot weather, then had to walk steps to plane with luggage. Plane - no place for cabin baggage and people had stuffed inefficiently their bags; crew did not seem to care Crew - did not care, pointing fingers at people like they do not know English, no sense of pride or commitment in their job; they might as well thrown food at us Food - bad, lucky we were hungry Entertainment screen - not working well Flight was smooth I do not know why Lufthansa partners with United Airlines."
Pros: "The flight actually had hot food for sale! The cheeseburger was pretty good."
Cons: "I had a really hard time getting the cabin crews' attention during boarding for a piece of safety equipment. I hit the call light, tried to catch them as the crew was distributing headphones, and the light got turned off by an off-duty flight attendant without checking that we needed something. I got it in the end with an apology from crew but I still don't feel terribly safe Also, the paid entertainment system that my neighbors purchased seemed to be down with static for a portion of the flight."
Pros: "The crew were excellent and receptive to needs on the flight."
Cons: "Baggage Claim was a nightmare. I did not receive a baggage ticket when I checked my bag in London. Part of that is my fault. I should have made sure I had one. It took an extra long time to get my bag. Everyone else had left the area from my flight and I approached the counter. The attendant at the counter was rude. She said she couldn't help me unless I had the baggage claim ticket. Which I get that, but it all comes down to how she said it to me. She went over to the carousel and said that my flights bags were still going around and at that time I saw my bag. I said there it is to her and she responds, well you can go get it yourself then. Just completely rude. It all came down to how she responded to me. I was freaking out at the prospect of my bag being lost and she responded as clipped and uncompassionately as possible."
Pros: "The movies were good - glad it was free and nice selection"
Cons: "US Pre-clearance in Dublin was ridiculous. I don't know what else to say about it. They were even holding us going down the escalator to the actual screening part. It was just one crazy queue to another. Will definitely make me think about ever going through Dublin again."
Pros: "The boarding was pretty good for this flight, seemed simple enough, everyone was pleasant. And I was near an exit, which offered sufficient leg room."
Cons: "I was disappointed by a few things... 1. The staff didn't much care to be there. They seemed distant and unconcerned, although their words were supportive. I just got off a flight from Seoul to SF, with United (892) and they admittedly stated that they were understaffed (which was completely fine) and their attitudes were much more supportive than that of the following team (486), a flight from SF to IAD. 2. I was surprised, that on a 5hr flight, they only offered a half bag of mixed items and two rounds of beverages. I was sure that they would feed us something. However, if it's not the policy, I get it...but I asked if they had anything I could purchase, the flight attendant points me to the menu pamphlet and says that I could choose from there. I asked for the Chilled Chicken with Slaw and she promptly lets me know that they only have cheeseburgers, a protein box and Cheese. For a person who's lactose intolerant, I was again disappointed by the service--why ask me to go to the menu, if you knew there were only three items you were offering?? So I didn't order anything. 3. The entertainment blows my mind. I've flown with you guys like 8 times this year, and the app still does not work properly, however, before every flight, someone mentions over the intercom to be sure to download the app...but if it doesn't work...why offer it? Also, if there are tvs at the back of every headrest, the least you could offer is a random movie, versus the commercials about how great the app is, or whatever was scrolling along. Lastly, please note, I was trying to figure out a way to make a comment to United...but didn't want to sound TOOO disgruntled. I'm not opposed to flying with UA, absolutely not, but if any of these things are addressed, I definitely feel you will be making a massive improvement on what seems to be an airline that I'd think twice about taking. Feel free to e-mail or call me. I don't mean to sound rude...but having flown other airlines, and knowing that UA has been around for a while, i just hoped the experience would be better."
Pros: "The cabin crew themselves were great. The pilots offered my child to go see the cabin and everyone on the actual plane was great."
Cons: "The United employees at check in kiosk were very unorganized and unhelpful. I was traveling internationally with a small child and had two pieces of luggage to check in. Normally you just go to the counter once and they do everything including taking your luggage once they weigh it. Instead, I had to go to the self check in kiosk, then back to the counter to weigh my luggage, take off the one luggage from the scale, weigh the second one, then go back to the self check in kiosk, then was told to take off the second luggage as well, then finally went to a second counter where the lady handwritten my luggage tags and then was told to take both pieces of luggage and put them somewhere else altogether with specific directions on where to put them. This is something normally handled by the actual employees. Also, the check in dude yelled at my kid for putting in his name into the check in kiosk while we were waiting on the check in dude to do all those unorganized activities. He claimed it would break the software if my kid were to enter his name. I have told him that no, the software will not break if my child enters in his name."
Pros: "I boarded Lufthansa Flight# 568 on June 1st from Frankfurt to Lagos (my Destination) but forgot my pair of glasses. I made a couple of calls and was finally able to get a contact email address for email@example.com. He is the gentleman at the NAHCO AVIANCE office. He was not only very professional but went over and beyond corresponding well and was able to get the word across to the Malabo Airport where the flight finally terminated. My pair of glasses was returned from Malabo to Nigeria where I picked it up within a couple of days. I was so overjoyed at this display of fantastic customer service. Great job by the excellent team at Lufthansa. I'm going to remain with Lufthansa for future trips. Signed OF."
Pros: "The people were very nice! The entertainment although not easy to access was free. snacks were meh but ok. They did what they could to make us comfortable after flight was delayed 2.5 hours."
Cons: "The flight was delayed for 2.5 hours was out of the control of the crew. They did what they could. But the plane was cramped. Not enough space. Everyone was cramped. We missed our connecting flight they put us up in a hotel and booked alternate flights. We had to stand out in the cold waiting for a shuttle to take us to the hotel. The hotel staff said more than once they were not prepared for all of us and getting us from airport to hotel and in rooms was almost another 2 hours. That gave us 3.5 hours to sleep before we started in the next journey. Of 4 hours from take off to landing in our home city. I had to pay for my baggage to go onto another airline."
Pros: "The flight was fine. Trouble is, it's not a Luthansa flight, it's a United Airlines flight. That's not clear when you book, and the reservation shows up with the confirmation number on the Luthansa site. We had to call them to find that the flight was actually United when we went to book the boarding pass. It didn't flag the flight as united...it would look up and find the reservation, then the web site would simply hang when we tried to print the boarding pass. That's poor customer service to say the least. I get that the Star Alliance and other partnerships are eroding brand, but this should have been listed as United."
Pros: "There were maybe two of the flight attendants. Who weren't rude. The rest well, I guess didn't like there jobs? I lost all my money for my first flight, because i was over 4 hours late. When i purchased a ticket from cheapo air, the person helping me was so nice. Unlike United airlines, or Viama. When i missed my flight that i paid $1,300.00, United said they'd give me another ticket for $4,000? This was a one time offer to redeem my $1,300 Viama said $10,500? I will only buy my tickets from cheapo air from now on."
Cons: "The flight attendants are very snotty, 2 out of the 18 I encountered were polite. The rest acted like they hated their jobs, and all the passengers. When you travel to another country they should have at least one person who speaks English. Can't really say much for the food, essentially requesting a vegetarian meal was out of the question, so i just starve. Drink some watered down booze, take a few dramamine and sleep. The layovers are ridiculous. 14 hours, 8 hours 4 hours? Good thing God made Beer and pizza."
Pros: "Found what was expected from the flight. Hats up to the take off that happened on time in a busy airport."
Cons: "Aircraft is tiny and seats are narrow."
Pros: "They held the plane due to delays in customs"
Pros: "Aircraft with old decoration. Could not see a single smile from the crew."
Pros: "Comfortable and enjoyable flight, efficient crew without delays."
Cons: "Poor food - even going for the safe pasta option. Very disappointing & not enjoyable."
Pros: "There wasn't a single thing I liked about flying with United."
Cons: "Everything from customer service check-in to boarding. It was TERRIBLE. I was to have a wheel chair at check-in for my start in Fayetteville. Did this happen? NO!! The girl looked at me like I was CRAZY. I'm on crutches and having to wear a leg mobilizer with a blown MCL & meniscus. I did not get any help boarding my flight which happened to be an express flight. The young stewardess took my crutches from me the moment I stepped foot on the plane. And I couldn't get any help getting off the plane."
Pros: "Amazing flight to Dulles international Airport. The United representative came up and saw that I was traveling alone and upgraded me to first class. It was the first time I have ever flown first-class. I was excited I didn't sleep at all so I can take advantage of all the programming that was on TV. I'm so very appreciative of the flight because I could enjoy stretching my legs out and enjoying a comfortable seat. The very attentive crew allowed me opportunity to quench my thirst with countless glasses of water and to watch and keep up with my sports programming throughout the entire flight. Now it will be extremely hard to ever fly coach again. I have flown United the last couple of summers and I have been nothing but thrilled with their service and their staff. Moving forward United would be the only airline that I would care to fly. Thank you for everything and thank you for my safe travels!"
Cons: "Nothing at all. Everything was amazing. United is now my only option for air travel. Thank you for everything United. My business will be with you for the rest of my days."
Cons: "Recent airline corporation consolidation has greatly reduced consumer choice. The surviving major airlines, in their effort to cut costs, sacrifice quality control and assurance. Pittsburgh's status as "no longer a major hub" was on full display here. United needed to have customer service agents available on site, but they did not. The review could easily turn into an essay on United's complete failure (ask the remaining passengers who were supposed to be on the PIT-IAD), but such a review would not change the state of affairs in the airline industry. I will be contacting United reps to lodge an official complaint."
Cons: "There were 2 ladies speaking Romanian. Being native Romanian speaker, I understood them and the way they talked to each other did not seem professional. Also I heard someone from the crew asking rude questions to some guy such as "- Do you have a gun in your bag right now?" (Heck, that guy was in transit, and he already passed 1 or more security check points before getting to that gate. And even if he has a gun, he would say NO, and your job is not to trust his words, but to check his bag instead...)."
Cons: "After having several flights with international airlines while in Thailand for the last 2 weeks, it was quite a disappointment to spent 12 hours on this UA flight. There was a 6-8 hour period during our flight were flight attendants did not ask or even consider walking the isles and asking the passengers if they needed any water or anything else. During several flights in Thailand, the attendants were constantly catering to every passengers' needs. The difference between the flight attendants from Bangkok to Tokyo compared to Tokyo to DC was worlds apart. The Japanese attendants were as friendly as ever and took care of all the passengers needs. The flight attendants were flat out rude. There was once event on this flight that I could not believe. A child of 5-7 years old had to go to the restroom with his mother. The flight attendant was collecting trash from our meal. Even though she knew the child was behind her and needed to go to the restroom, she would not stop collecting trash, move her cart so that the boy and his mother could get to the restroom. Instead, she continued collecting trash and made the boy wait until she was done. I feel embarrassed for the foreigners who were on this flight and this was their first impression of America and Americans. The main meal that was served was a breaded chicken patty served with a slurry of questionable gravy, rice, and a roll. I received better food on multiple 1 hour flights while in Thailand. The comfort level was what you would expect from most American airlines-tight and cramped. I will never book with United for another international flight."
Pros: "Once I was on the flight it was fine except for the food which was decent"
Cons: "On my outbound flight from IAD to BRU my flight was delayed 3.5 hours because the "plane was late to arrive". Seems like this happens a lot on United flights. The staff at the gate of Dulles airport were extremely rude and difficult to deal with, which made it frustrating to try and figure out my connection situation. I missed my connection from Brussels to Paris and had to buy a train ticket for which I was not reimbursed by United. Then, on the way back from Paris, my flight was delayed 2.5 hours for the same reason. At least this time I had a direct flight. This entire experience makes me think twice about flying United again. I live in DC and it would be just as (in)convenient for me to go to BWI instead of Dulles for international flights, where there seems to be more options outside of flying United."
Pros: "Legroom and seat size were terrific. For me, movie selection was great--best of 2015."
Cons: "Luggage was delayed--apparently not transferred in Munich to United flight. Fortunately, it was only a 24-hour delay and contents arrived intact. But the explanation of what I could purchase to meet my immediate travel needs (toiletries, intimate garments) was indefinite and unclear and subject to reimbursement only if approved. Boarding was subject to additional security for flights to US in Munich airport where passport was checked yet again and stupid questions were asked and passengers were shuffled through a long queue."
Pros: "In flight crew were friendly, professional, helpful. We appreciated frequent offers of water."
Cons: "My husband, w/ recent collarbone fracture was not allowed to board early, so got stuck in a crush. Our neighbors to the front went into full recline mode ASAP and remained there for 8-1/2 hours- we were unable to reach our belongings on the floor or exit the seats without flight crew intervention - and we are 140#, moderate height! Seats this tightly packed should not recline! Somehow watching numerous economy plus seats remaining empty several rows ahead of us while we endured this was a sorry statement from the airline."
Pros: "The friendly and comfortable atmosphere!"
Cons: "PHX is a large airport, and my emailed ticket said Brussles Airlines, Terminal 4. First off, Brussles Airlines is not a carrier at PHX, and secondly no one knew that United was their partner. There was no information provided to me to go to United, which was in Terminal 2. After making a phone call to Brussles Airlines, I ended up getting to the check in gate ten minutes after boarding started. It was a lovely rest of the trip after that though! But please include partner information im the email next time!"
Pros: "nice crew feeling safe had my luggage very fast (in the airport)"
Cons: "airport was VERY packed! I arrived to the gate 10 minutes before my flight. I asked for window seat (I was not able to make my seat online because of my passport) and they wanted me to pay 10 minutes before the flight for a window seat!! fortunately the plane crew let me sit on window seat since there were lots of empty window seats. The food was not good. The crew was trying so hard to give as less as possible. They were asking "do you want...?" before giving anything. You either need to be awake the whole flight or there is a good chance to miss meal!"
Pros: "The Pilot and the crew did a good job of providing a smooth flight."
Cons: "This for flight to and from London to Dulles. You assign seats who are family or Husband wife separately, then when it comes to choosing a seat there no or very few options left. Your upgrade cost even for more leg room coach starts at over a $100 Even though we booked on Lufthansa, we were flying United. Food in the coach was below average and the Entertainment audio very poor. I am travelling soon again and would like a free upgrade this time and will rate your service accordingly. My travel plan this year is numerous."