Pros: "With my little boy the seats were so uncomfortable cause of the engine. But the rest was great."
Cons: "Great crew this time."
Cons: "More direction once crew knew the connecting flight would be lost, especially to minors"
Cons: "Leg room"
Pros: "Crew was wonderful. Food and drinks was good."
Cons: "More movies in Russian language, or with English subtitles"
Pros: "Easy boarding and nice crew."
Cons: "Flight was delayed by more than an hour."
Pros: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Cons: "More leg room."
Pros: "The crew was excellent and the seats are v comfortable"
Cons: "I cant really think of anything"
Cons: "Boarding from Nairobi was ridiculous. The plan was extremely uncomfortable."
Pros: "The staff upon checking in were very polite and courteous."
Cons: "It took a while for the staff to open up the boarding gate . Upon boarding I was given a sandwich which contained eggs."
Pros: "Service on the DFW-->FRA leg was phenomenal (ratio of attendants to fliers). Food was delicious and seats very comfortable."
Cons: "Boarding process and organization could have been a bit better in communicating access and groups. Not super critical, but the goal in in process is to be as efficient as possible."
Pros: "Fly is Ok"
Cons: "Fly is Ok"
Pros: "Upgraded to Economy Plus for more legroom. Very worth it for an 8-hour flight"
Cons: "Plane was HOT"
Pros: "Excellent service during the two hour trip. No complaints whatsoever!"
Cons: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pros: "Overall it was a good flight."
Cons: "The dessert could have been better than a Kit Kat chocolate bar."
Cons: "Travel in flight was good. Flight was missed due to delay in the airport and they made it clear that this was a bulk rate ticket and any rebooking was almost a favor on their part. That being said with some chatting to the service agent she softened up and started to be more helpful. Wish she could have been more helpful from the start and ended up being rerouted through another city despite a codeshare flight leaving directly to my final destination which would have been the normal switch. Oh well, those are the breaks with a bulk price ticket. Once in flight, service was very good and plenty of open seats, so room to stretch out."
Cons: "Just a shirt flight, no problems"
Pros: "Everything was perfect ... pilots are so good and professional..!!)"
Pros: "Great price, great airlines, easy flight....I few LAX to Geneva."
Pros: "The crew was nice about everything. On being asked at the airport to at least change my seat on the second leg flight the personnel did it without a fuss."
Cons: "Food could have been better, the breakfast/snack we got wasn't filling at all. The entertainment collection can be better specially Indian/Hindi movies"
Pros: "Food and complimentary drinks (including wine)."
Cons: "Could improve the economy class boarding process (go by sections instead all at once)."
Cons: "Due to the weather and overbooking, they were not able to provide us with a flight for the same day. So we had to take a 4 hour train, which was also overbooked. We ended up standing up for 4 hours in a crowded train"
Pros: "food and service"
Cons: "All good"
Pros: "Roomy seats and good space between rows. Didn't have the feel of being on a cattle car like most flights in the US"
Cons: "Boarding process. Felt like a mad dash just to scan your boarding pass."
Pros: "The attention to service. We traveled with an infant and Lufthansa staff was more helpful and attentive than any other airline we've filed with our infant in the past."
Cons: "Air didn't work, stewardess were rude"
Cons: "Do not choose this Airline by any means."
Cons: "My flight got delayed so I wasn't even in the airplane. I'm staying at the airport for 24 hours before the next one leaves. Didn't offer hote, blanket or anything. They didnt care. I'm never flying united airlines again."
Pros: "The service was great and it was fast. Nothing super special about the airline"
Pros: "On time. Fast boarding and un boarding. Crew is very friendly."
Cons: "No tv, though understandably on a short flight."
Cons: "I traveled to Italy for Vacation. Both times, LH925 on 1st May from Heathrow to Frankfurt was delayed by 20 Mins. and TReturn on 9th May, LH327 from Venice to Frankfurt was delayed by 20 Mins. Late arrivals caused extra stress on Connections and We had to run across the airport to catch the connecting flight. Flight getting delayed both ways makes me rethink about LH Flights. I will be careful and wont like to travel on LH ."
Pros: "Smooth flight. Competent, friendly crew."
Cons: "Nothing. Great flight"
Pros: "Just. O k regarding. foof"
Pros: "Got two meals , very good service"
Cons: "That my seat was broken the whole time. I have a spinal injure and need to rotate positions while sitting. My seat was broken and my back hurt badly."
Pros: "Both of our connecting flights were delayed thereby causing us to miss our final flight to LA. Now we are back in Munich where we started, waiting for a flight tomorrow."
Cons: "That we were told on the flight from Düsseldorf to Frankfort we would make our connecting and after running from Terminal A to Z, and seeing the plane on the Tarmac, we were told we were too late. And then the service associate at the Frankfort Lufthansa was incredibly rude, unhelpful and inaccurate."
Pros: "The plane itself. The pilot, the flight attendants and the wonderful food."
Pros: "Excellent and attentive crew, very good food/beverages. Lufthansa clearly stands out in international air travel."
Pros: "To compare with most of the company, you are in the top. I like the fact that the boarding was done well, the crew is efficient, quite, legroom, corridor room, may be the food can be improved. Quite and relaxing flight. I really appreciated."
Pros: "Entertainment had great selection"
Cons: "Boarding was slow and chaotic. Food quality was very poor. Posted pics on Facebook of the old brown salad I got served. Talked to the crew about it and was advised to use the dressing to make it better!!! Still would have been rotten underneath. Was not offered a replacement. They ran out of chicken and only served pasta. No choice!!!"
Pros: "Food and crew"
Cons: "My baggage was lost. Still waiting for it. No phone call, no nothing.."
Pros: "Great crew members, service, and flight."
Cons: "Seat (43A) in economy class in Airbus 330 is not great for oversea flight unlike I flew in LH 747-400 in the past, it does not fit 6+ ft tall people. I could not stretch my legs at all. My knee keep hitting next seat at front of me. Hello Lufthansa, are you listening?"
Pros: "The Fight Attendants were very nice and tried to be soo helpful!"
Cons: "My daughter and I signed up for a vegetarian meal and it was beyone awful, completely inedible. No protein at all. The first meal was cornmeal mush, and the second was 3 pieces of stale bread with a few sliced cucumbers and strips of red bell pepper between some type of fake butter. Really? Lufthansa, you need to check out Delta's vegetarian meals, they are fantastic! Also, the sound didn't work on the TV, so for a NINE HOUR FLIGHT I could not watch any movies! This would be okay, if I had known ahead of time and prepared with something to do!"
Cons: "Why Lufthansa changed my flight connection to where I needed a visa!? So the police treat me like a criminal?!?"
Pros: "Frequent food and beverage service, plus 2 hot towel offerings."
Cons: "My headphones stopped working 1 hour into the flight, so I just watched movies with subtitles. No air vents, so it was really warm. I'm only 5'2" and felt really cramped in the seats."
Pros: "Constant food & drinks; large selection of movies, shows, music, games. Very courteous staff."
Pros: "Quiet flight... Nice service ... Paying extra for added leg room in economy was definitely worth it."
Pros: "Food was good, staff friendly and efficient,"
Cons: "The sleep seats weren't very comfortable to lie on but at least I got to stretch out."
Cons: "For my bistro meal, I would have preferred a wrap or sandwich instead of snack foods"
Pros: "Crew is great!"
Cons: "The crew services are excellent"
Pros: "I liked that there was wifi on board."
Cons: "We had a 3.5 hour delay. The crew could have offered extras to make up for it."
Cons: "Air Canada changed our seating on day of travel. I had ordered tickets over a month in advance and scheduled seating for my wife and I on our 3 leg flight. Air Canada changed our seating on the 1st and 3rd leg and we were no longer sitting together."
Pros: "The crew on Air Transit did a good job."
Cons: "I would fly with Air Canada instead and not Air Transit."
Cons: "I didn't like the food at all, and couldn't complete it."
Cons: "They should provide headphones to use the entertainment system."
Pros: "Crew attentive"
Cons: "Check in REALLY slow. Seat space unacceptably too small. Couldn’t hear entertainment sound over engine noise with earphones so could not use entertainment. Need better earphones. Chair wouldn’t recline."
Pros: "Crew was great. Especially Reagan"
Cons: "Poor choice of movies"
Pros: "The actual flight itself was fine."
Cons: "The five hour delay of departure was not fine."
Cons: "2 hour delay because of rain west jet and porter were on time but air canada delayed My seat was apparently broken had a window seat with no one else in my row and then I was placed ina Center seat although other options were open The attendant comes on the air and says they need to manually start the engine one by one because the electric start to make it easy was not working All and all not a pleasant experience at all"
Cons: "The flight was delayed 4 hours,"
Pros: "It was short flight. On time as scheduled so what else to say."
Pros: "time and straight flight"
Cons: "on time is Key"
Pros: "Customs and immigration happens in Canada, not US"
Cons: "Delays, computer malfunction during boarding"
Cons: "Limited luggage spaceli"
Pros: "It was average"
Cons: "My connections were tight from the start. Then when the flight from Vancouver was late leaving, it caused me to come very, very close to missing my CVG connection. I had to find & clear customs before I could even go to my gate. Getting thru customs was like being in a maze. I showed my passport 4 times in the process & finally someone helped me to fill out the electronic form. I made it to my gate in the nick of time just as they were ready to close the door. They radioed ahead to let 2 more people on that plane. Then I get on and someone is sitting in the seat that I previously purchased. The flight attendant didn't make them move either. Air Canada's practices suck! I will never fly Air Canada again."
Pros: "Pretty standard flight...nice crew, free drink, left and arrived on time for the most part. Liked that I could check in early to arrange a seat."
Cons: "The seats could have been more comfortable. Had a couple knees in my back."
Cons: "They opened my bag and took staff out of it"
Pros: "clean, polite, helpful crew"
Cons: "obtaining boarding passess via smartphone"
Pros: "I flew through Vancouver from Boston on my way to Brisbane, Australia and back. I was nervous at first because of the 2 hour connection windows. This might be a testament to Vancouver Airport more than Air Canada, but the flight home after an initial 14 hour flight was pain free. Boarding was fast (the flight wasn't full) and we ended up pulling away from the terminal early. I slept most of the flight so I can't really comment on food. The entertainment was the same as when i left for Australia, which was ok. It had a decent variety to select from."
Pros: "I flew through Vancouver from Boston on my way to Brisbane, Australia and back. I was nervous at first because of the 2 hour connection windows. This might be a testament to Vancouver Airport more than Air Canada. The entertainment was ok. It had a decent variety to select from but i only ended up watch a few things and entertaining myself or sleeping. I paid to sit in an exit aisle as I only had middle seats to select from. It was worth paying for the freedom to stretch your legs and get up anytime without disrupting your row."
Cons: "The food was ok, I personally wish the drink cart came by more often so I didn't feel rude asking the air hostess each time. They were always very accommodating though."
Pros: "Not a lot"
Cons: "Poor aircraft, uncomfortable seats, not recommended."
Cons: "The flight was delayed an hour and a half."
Pros: "Service on the plane was good"
Cons: "Boarding took forever and the plane took off an hour late due to boarding inefficiencies)"
Pros: "Meals were good and I do like the premium economy seats."
Cons: "One issue that the premium economy seats have is that they recline button is very stiff to push. Then when you have final pushed it in then push back on the seat it falls to the full recline position, potentially surprising the passenger behind. I thought this was isolated to this flight but have now encountered in 2 subsequent flights in AC premium economy."
Cons: "Flight was late. The status screens in the Toronto airport depicted incorrect information."
Pros: "The crew was nice and understanding"
Cons: "I was stuck up against the back galley with no armrest on the aisle but that was only the beginning when the guy in front reclined his seat the seat back it was dangerously close to my head. In the event of turbulence it would have been easy to sustain a massive blow to the head from the seat in front of me during a whiplash type motion. The person that approved this seating arrangement should be terminated."
Pros: "Service on the flight is always good and the transfer in Toronto was seamless."
Cons: "The departure area in Boston is dreadful. no room and no amenities. Straight out of the 60's."
Pros: "I had leg room where I was seated. Short flight."
Cons: "I had to be moved a second time during my travel. No entertainment. So far, the most uncomfortable connection Ive had in my trip. The emergency door i was sitting next to was leaking water, which kinda worried me."
Pros: "The flight was long, but fine. Meals were very good."
Cons: "I had to buy a one-way ticket. It was $900. + It would have been great to be upgraded for that price!"
Pros: "Crew was very nice"
Pros: "Service was good"
Cons: "There was 3 hour delay on the first flight, that made me miss my connecting flight then they booked another flight which was not a direct flight but with an additional stop. I reached Toronto 7 hours later than my original landing time"
Pros: "Spacious flight Cozy environment Comfortable sitting"
Pros: "Clean, prompt, attentive staff"
Pros: "It was a fine flight all around"
Pros: "Always seems to happen with some leg of an Air Canada flight....and they couldn't find my luggage, so delayed my boarding at Customs, too."
Pros: "comfortable seats and friendly staff"
Cons: "no problems with this flight"
Pros: "On time. Clean. Efficient"
Pros: "The flight attendants, especially Theresa, were fantastic. Theresa was very attentive, fun, and made each passenger feel special. The flight crew Supervisor greeted us each by name and leads a spectacular crew. The seat, amenities, entertainment, and food were just amazing."
Cons: "Business class did not have it's own boarding call."
Cons: "Flight left 20 min. late and did not so much as get a pretzel with our drink."
Pros: "The service ,the courtesy, and respect. And the flight was smooth. Great crew! Thank you Barbara Caridad Gonzalez"
Cons: "I could not put my foot up on anything. I had tendon problem. No movie ahhh was boredd. Food was not that great but fine I did have window part but rather not get away from the wing. I don lIke the wING section. . Thank you"
Pros: "Pros: The onboard crew was nice. The entertainment was good (nice selection of television and movies) There is an entertainment touch screen for each individual."
Cons: "Cons: They moved the gate THREE times! We had to walk all over the airport because they were so unorganized. The seats were VERY uncomfortable. It was difficult to sit for even a few hours. There are no snacks unless you pay. The entertainment touch screen is of poor quality."
Pros: "The crew was nice. Aircraft was nice."
Cons: "Our flight time was changed several times on the flight. The original seat map that I was able to choose seats from was wrong, forcing me or my son to sit in the middle seat. This was unacceptable."
Pros: "The flight has a early take off and early landing"
Pros: "The seat was relatively spacious, especially compared to United. Staff was friendlier too."
Cons: "Too many announcements"
Pros: "AC gave special seats for free when we told our travel agent that we did'nt like to be seated in the back of the plane. V"
Pros: "NOTHING AND ABSOLUTELY NOTHING"
Cons: "EVERYTHING ABOUT THE SERVICE"