Pros: "Nothing. This airline is awful in every way imaginable."
Cons: "We booked tickets to Costa Rica with Copa and they just changed our flights to two days later than the booking. They didn’t even bother to inform us of the change we only found out because we booked through Kayak and they let us know. Apparently Copa expects you to frequently check your booking just in case they’ve changed anything and don’t feel the need to inform their customers of any changes they make. Then we were told we could get a Copa voucher to use for other Copa flights for having to cancel our booking and rebook with another airline as a 48 hour change to our flight made flying with Copa not doable for us. But the website kept telling us we had a voucher that was sent to our email but despite repeated attempts it never came through. And spent hours trying to get through to someone on the phone to sort it out with no success ever getting through. My advice. NEVER EVER FLY WITH COPA."
Cons: "Some passengers bring two or more big carry ons and the airline should police its own rules better."
Pros: "Amazing an comfortable"
Pros: "Got the destination pretty much on time."
Cons: "In seat entertainment, wifi and power."
Pros: "The crew and ground customer service are great! Overall we were very pleased with COPA and would definitely fly with them again."
Pros: "Everyone was amazing"
Cons: "Had an issue with my passport and the manager at the check in counter was rude and not helpful."
Pros: "Everything on time"
Cons: "Seat Comfort / food"
Pros: "The crew was rude. And yelled at least passages who asked for help"
Cons: "Better crew"
Cons: "The price for the flight ridiculous to high never again"
Cons: "Mostly, everything."
Cons: "Staff on ground at the panama airport was realy rude, lack of customer service"
Pros: "crew was great"
Cons: "inflight entertainment was sorely lacking"
Pros: "they were super friendly and helpful"
Cons: "my luggage could have arrived with me"
Pros: "Nowadays people is not like they used to be, don’t like to treat people as they would like to be treated"
Cons: "Customer service"
Pros: "Easy to board"
Cons: "Better communication with the speakers"
Pros: "Fast boarding"
Cons: "Food, silence on flighting, crew all the time make many rules all the night, and nobody sleeped."
Cons: "Better meals , conform in the seat and low the prices"
Pros: "The crew was amazing."
Cons: "The seats are uncomfortable for long flights."
Cons: "I did not like the 2 baggage 23 kg rule. International flights are always 32 Kg. I had just one baggage with 29 Kg. and you guys wanted to charge me 104 extra dollars for my only one bag! Too much. The 32 kg for international flights is the commun rule among all airlines, except Copa. Need to change it. Thanks"
Pros: "On time, nice staff, quick checkin"
Cons: "No video screens at seats, no video screens at all in the plane"
Pros: "The boarding process was very efficient and the staff was both very sympathetic as well as helping. I had great flights with you, thanks!"
Cons: "The food has few to none vegetarian/vegan options. These days more and more people are trying to eat in a less cruel and healthier way. It would be great if you could keep up with that trend =) Otherwise it would really make me (and a lot of other people) happy if the disposable items such as cutlery and packaging were optional, so to reduce the plastic waste. All in all you offer a great service =)"
Pros: "On time performance"
Cons: "outdated seats, video system, food"
Pros: "Crew were nice and polite"
Cons: "Business seats are less like Business and more like a better Premium Economy seat."
Pros: "I like that international flights serve food, drink and have entertainment in the main cabin making domestic companies appear stingy. The flight attendants were wonderful, as always"
Cons: "Pretty sure they got the cheap Boeing seats, they seemed smaller than average. Also baggage claim took FOREVER (I exaggerate), but it was better than last time I flew Copa where my bag arrived on the flight AFTER mine."
Pros: "Old plane with no technology. Flight attendants, 2 males, very unorganized and made you feel they were working at a stadium seling sandwiches. The lady besides me was travelling with all her family, a big group, and by mistake it seems that they ordered 2 gluten free meals. They needed only one. The attendant refused tongive the other lady a normal sandwich!!! He said, yoynare created an issue, now, you have to wait until we finish the service and we will see waht we can do ( we were on the row 6!!!) ant the end she accepted the gluten free because ahe was hungry. Unbelievable answer and zero empathy tonsolve the situation."
Cons: "The quality of service provided by your employees. You really need to work on trainig. Similar issues happened in the second flight. The attitude of Copa employees has been going down the hill in the las year or so."
Pros: "The crew was excellent"
Cons: "Need to eat better TV set"
Pros: "I love movies. Food was ok."
Cons: "Captain could not find a gate."
Pros: "Flight attendants wonderful. Very accommodating no language barrier"
Cons: "Great experience"
Pros: "everything- the staff was friendly, the food was tasty, flight was on time and smooth- what else could I ask for?"
Pros: "They provide any of your requests is they have it"
Cons: "Everything was fine"
Pros: "El servicio a bordo es muy buenos. Las personas muy buen trato"
Cons: "En Cancún el sr. Que nos atendió en el counter fue bastante grosero Nos trato muy mal inclusive nos iba a enviar a hacer la fila de nuevo por q mi maleta pensaba 2 kilos más. Le dijimos que solo traíamos dos maletas y nos dijo eso no es mi problema ud puede traer 10 maletas pero ninguna con sobre peso. Como se nota que ud nunca viaja me dijo. Son 107 dólares si quiere llevar su equipaje y si no de una déjelo acá en Cancún y váyase ud para Costa Rica. Ni esposo tivo que ir por otra maleta para poder viajar pero no me gusto la forma en que se burló de nosotros y la manera en que nos trató"
Pros: "Flight attendants were nice and friendly."
Pros: "Fast boarding"
Cons: "It was cold / had to ask for water and got declined because only one serving. No entertainment"
Pros: "The staff was friendly, they helped me to change seats really quick, all the flights were on time, the boarding process was great, the whole process was really good! Thank you!"
Pros: "The crew were nice and they had good meal servir."
Cons: "We were in the last row which wasn't comfortable. The flight departed late, arrived late, and it took almost an hour for the bags to come out. The entertainment was also very poor."
Cons: "Checking our luggage and dealing with the personnel was very stressful. We will probably not fly with Copa again."
Pros: "Everything was excellent. I would take Copa Airlines any other time."
Cons: "There needs to be some snack options in business class after the light meal."
Cons: "Plane was uncomfortable... no personal TV... very tough if you travel with children"
Cons: "Poor food. Small and disconfort seats"
Pros: "The crew on this flight was incredibly nice and helpful"
Cons: "Not comfy and food so and so"
Pros: "Airplane was clean, good entertainment choices"
Cons: "Unusual from Copa, the business class service was subpar. A rude flight attendant, and used glasses were left in our seats for almost the whole flight."
Pros: "It was my first time with COPA. I went to Buenos Aires with them (Montréal»Panama City and Panama City»BA). Aircrafts were much nicer and newer for the Panama»BA portion. The boarding was on-time and the staff was very nice. Considering the price I paid, the food was totally acceptable. Also, they automatically made my check-in for me and my son the day before our departure (returning back to Montréal) which was a pleasant surprise! I do recommend COPA for a good price/service ratio."
Cons: "The aircraft still had TVs popping out from the celling with 1 movie for the whole craft. I found that a bit archaic..."
Pros: "The boarding was good ,the aircraft welcome was a little okay. All my flight information was on time and excellent through the web site."
Cons: "They didn't have any meal for vegetarian person."
Pros: "I really liked how boarding was on time and the hostesses were very nice....the in flight service was above what I expected. ...well done Copa. ...I will definitely fly with them again"
Pros: "Crew was great. Delayed by mechanical issue. Weather was bad in Montreal so delayed again. Mechanical issue is a pain but I'd rather not crash so all in all very good. Really windy at landing, pilots did a great job. Respect!"
Cons: "Just a heads up, if you're a large person, weight wise, you may have a challenge using the rest room. It's pretty small."
Pros: "We arrived where we wanted to go"
Cons: "Separated my son and I into middle seats. Made us sit on the tarmac for 30 minutes due a completely predictable issue. We should have been allowed to stay at the gate. Seating is horribly cramped. Less that friendly flight attendants. Arrived late on a red eye in perfect weather. Otherwise delightfu"
Pros: "We didn’t crash"
Cons: "Late again ... like WestJet"
Pros: "Short and Sweet smooth fligjt"
Cons: "Horrible delays in boarding no tv no entertainment at all."
Pros: "The crew was polite and prot"
Cons: "It wasn’t free"
Pros: "Consistencies on bagage claim info, and changes in boarding gates."
Cons: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Pros: "The air hostess were very nice and dis their job well. I complained about the baording lady who got us boarded on to flight and they apologized. They saw the whole incident when the lady came on the flight but they did know know her name when I asked later. That served well with smiles and jokes"
Cons: "I went on the flight running through security to make it on time for my flight. Unfortunately security was too long and took a while. I forgot my hand luggage when I grabbed my other bag. I tempted to go out and get it after I boarded. She spoked high toned voice instructing me to go back on flight. I went back and i did... she brought my bag from security I was grateful until she spoked loud in the mid section of the plane to me sarcastically and rudely "so you left a whole bag" and walked out after placing it up. I was sitting way back and people saw it all. I felt she embarrassed and very bad and i think customers should got be treated that way."
Pros: "Price is great"
Cons: "Lost my luggage"
Pros: "The flight was on time."
Cons: "That I had to pay $30 for one checked bag, would have thought the first one was free!"
Pros: "Crew was great"
Cons: "No charging ports on plane"
Pros: "Airport services were excellent. Wait at check in and security were very little, just a few minutes. We had an awesome experience on both Calgary and Montreal sides"
Pros: "Great flight, quick, efficient, good service & on time."
Cons: "In flight entertainment was unavailable- solely GPS map was accessible on in flight entertainment."
Cons: "Late, late, late. No window, and prisoner in my seat!"
Pros: "Kayak and the WestJet app are a great combination. Overall the trip was excellent. No food (just a light snack from Toornto to Montreal) and no entertainment, but the flight was pleasant."
Cons: "No food, no usb for charging."
Pros: "Crew was helpful and friendly."
Pros: "flight was not full drinks on board free kind staff wonderful views"
Cons: "for a person measuring 2.00 metres / 6.6 ft the entrance to the plane is very low Standing up in the aisle was impossible."
Pros: "On time! Roomy cabin space and leg room"
Cons: "Horrible trip. Never again"
Cons: "Flight crew arrived late delaying take off"
Pros: "Contrary to my previous experience this flight was on time and the staff was very courteous"
Pros: "Easy boarding. The crew helped me with the car seat that was blocked with the seat belt. We got all our luggages in a short time and in good condition."
Cons: "WestJet connect not available on that flight. Bad weather in Montreal (scary landing)."
Cons: "Flight was cancelled unexpectadly. Notified 4am with no resolution but to fly out almost 48 hours later."
Pros: "Punctual departure. (Made my international connection in plenty of time)"
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."
Pros: "Friendly crew, easy boarding! Small overhead but crew took larger bags under the plane for no charge."
Cons: "West Jet connectivity would not work for my phone or ipad. There weren't able to fix the service."
Cons: "I had to pay for earphones. Even if I didn't want the earphones I couldn't shut off the tv screen which really bothered me. Will you, in he future,charge us for using the washroom facilities?"
Pros: "The crew was great and the flight was fine."
Cons: "Our flight was delayed"
Pros: "On time"
Cons: "Very narrow seats"
Cons: "plane just stood and everyone just sat on the plane for a solid hour an a half. I almost missed my connecting flight with another airline."
Pros: "Excellent crew - very friendly and witty!"
Cons: "Not enough space. Delayed"
Pros: "Honor of on board crew."
Cons: "Bumpy! And delay. Both due to weather, but contributing to a less than optimal flight."
Pros: "The roominess, service, food.....all excellent"
Cons: "It would have been so much better if there was a foot rest."
Pros: "The airplane being pretty small, boarding and getting off was fast. No issues or delays either."
Pros: "Everything was fine. The gate agents were very cordial. We took off a few minutes early and arrived early."
Cons: "Not a thing."
Pros: "All the crew"
Pros: "You pay for what you get. WestJet staff are always wonderful. The fligh is a flight."
Cons: "Was't a problem with WestJet. However if ever departing from Vancouver don't rely on the wait times provided in the airport. Give yourself ab addition 30 mins extra."
Pros: "on time and couteous"
Cons: "cramped and the seat was not padded"
Pros: "Nothing specific"
Cons: "20 Minutes delays for take off and coming late at yUL was a nightmare"
Pros: "Finally sleeping in my bed in Montreal"
Cons: "Cramped seats , no elbow room , could not sleep , very difficult to sleep - muscle pain in shoulders lead to nerve impingement and numb arms . If westjet cared about their reviews they would offer an upgrade on my return to make a fair judgement again their product line"
Cons: "Il serait bien d'avertir plus à l'avance les passagers au sujet de l'application nécessaire pour l'entertainement ou permettre de l télécharger via le wifi de westjet"
Pros: "In-flight crew was great!"
Cons: "Manager and crew at the check-in counter are incompetent!!!"
Pros: "Excellent service and departure time"
Pros: "The women at the boarding kiosk were very good as they helped me to avoid the lineup for rebooking my flight. It was fast and rebooking through the website. Avoid calling them."
Pros: "On time"
Cons: "Tight seats"
Cons: "Wait time for loading of crew and passengers."
Cons: "There was no gate agent in Santa Fe. I had to leave two very expensive bottles of alcohol I’m the trash because they don’t have adequate staff to check my bag."
Cons: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."
Cons: "DO NOT FLY AMERICAN AIRLINES DURING A PANDEMIC. They were not keeping folks distanced from each other, they did not make sure that all the passengers had masks (I understand that people might take them off in flight briefly to drink etc but there were people that walked right on without masks on at all) The flight was FULL. They did a full drink/snack down the aisle thing ensuring that everyone packed into that small space would all be taking off their masks at the same time (if they still had it on in the first place). I did not feel safe at all."
Pros: "Gate attendant was a superstar."
Cons: "6 hour delay due to part that St. Louis sent for - twice. Will never fly through ST Louis again on AA. Terrible Domino's pizza and water were complimentary after 4 hours delay. Returned to gate twice. 11 a.m. flight arrived at 9:30 PM ( 3 hr flight). Poor gate attendant was left to fend for herself as she was fed false and contradictory information."
Pros: "The crew was very attentive"
Cons: "If the didn’t lose one of my bags on the transfer"
Cons: "The jerks left early despite the fact that security and baggage were backed up. We ran to our gate and barely missed the flight. Jerks! Who leaves early when so many passengers are missing?!"
Cons: "This flight, along with the bulk of AA flights, were cancelled, leaving me stranded and missing work meetings."
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Pros: "In flight entertainment and mood lighting"
Cons: "No delays and not having someone taking up my seat"
Pros: "Horrible staff at LAX boarding gate. Been treated horribly by incompetent and rude AA staff."
Cons: "Hire only friendly people for this type of job. Hire people knows basic math. Train their well on how to communicate with people."
Cons: "We stay stuck in PVR"
Pros: "Crew was professional."
Cons: "AA is rated next to last in being on time. It shows. Seats were uncomfortable. At least the interactive screen in the seat back worked well, and was informative."
Cons: "A 41 min flight took 4 hrs..AGAIN. LAST THREE TRIPS AVERAGED 5 HRS LATE"
Cons: "you didn't respond and we were unable to take the flight."
Cons: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Pros: "The crew was fantastic and our seats were exit row which was comfortable. We had terrible weather and the pilots crafted an exceptional and safe landing. The flight attendant was hilarious!!"
Cons: "Nothing. It was great"
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Cons: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Cons: "Mobile boarding passes did not work and required us to go back to the service counter and print the tickets. Luckily we had time but this was a hassle given we were traveling with our 3 year old. The woman at the service desk quickly helped us print the passes but stated the mobile boarding passes tended to not scan. They should have told us to print the passes the first time we were at the counter if they knew the mobile passes tend to not work."
Cons: "Three of my five most recent flights with American have been delayed. Champs."
Pros: "Great crew, comfortable flight."
Cons: "Person in front reclined the entire flight. I was squeezed in a a small box. Seats should not recline that much"
Pros: "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
Pros: "Crew was nice and kept us updated."
Cons: "Flight arrived 20 minutes early and we still deboarded 20 minutes LATE. Wifi on flight is ten dollars instead of being free and they use plastic cups for the drinks which I am sure is not recycled."
Pros: "The crew was nice"
Cons: "Flight was delayed"
Pros: "The flight was on time. It was smooth and we had absolutely no problems"
Pros: "I was pleasantly surprised that I was able to text via free WiFi in the sky. Oddly, this same service is unable to be acquired, once you’re in the United States. Leave it to Mexico, a beautiful country that’s struggling with so much poverty, to offer up free internet service instead of some silly $20 per flight deal which occurs once you cross into (at least on the surface) the wealthy, not so poverty stricken, USA! AMERICA! America, the same America that the side of the plane you’re flying in, is so proudly representing. Rich, powerful, fair America needs the extra $20!"
Cons: "I loved all of it. I have nothing to complain about. Thanks for a great experience!! Except, if there’s any way that I can extend a complaint about the Cozumel airport... I was SO disappointed that they no longer carry those delicious Doritos, that can only be found in Mexico. Their stores stopped carrying them and I nearly died of sadness! Just kidding guys. I had a great experience and I love Cozumel airport. It’s one of my favorites, honestly."
Pros: "Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments"
Cons: "Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!"
Pros: "The streaming entertainment was nice."
Cons: "The heat was on and even after complaining to the flight attendants, they couldn't change it. Many of us were so uncomfortable with the heat for a 5 hour flight."
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Pros: "The smooth boarding process and the enterainment."
Cons: "The limited food option. In general, there's not much vegetables. The food is either a pasta dish (quite heavy) or a meat dish with potatoes or rice."
Cons: "Comfort, timeliness."
Pros: "The planes were on time. On our way down to Cozumel. The pilot let me 4-year-old son see the cockpit. Which was AWESOME, they were great As well as the flight crew on the way down. The trip down was terrific, If AA had this level of service all the time I would fly with them all the time."
Cons: "The trip home was more of what i expected from AA. The check-in process was slow and i was overcharged for my bike, On the way down it was $25 the same price as previous AA flights, On other airlines, it also just counts as a piece of luggage. On the way home i was charged $150 oversized luggage, yet it was <50 lbs and within the size limits. The flight crew was not overall friendly. Very business like and not warm at all. If they were a restaurant i would not be returning. The locks on my bike case were both broken off. the case was not locked. Nor was this done by TSA as they would have left a note as they have previously done."
Pros: "nice people taking care of us during the flight"
Cons: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Pros: "Great entertainment options, crew was great. Overall great flight."
Cons: "Boarding could have been faster."
Pros: "I loved the extra room in the seating, great seats too. Plus the personal TVs and movie selection was fantastic!!! However, 1/3 of the planes TVs did not work. Luckily, my row of TVs did work and we had an empty seat between my daughter and me , so when my son's TV went out he sat in my row which did work. Great plane, once everything is fixed!"
Cons: "Boarding was a little chaotic. Could have been more organized."
Pros: "Everything was on time!"
Pros: "Flight was direct and on time."
Cons: "Waited 45 minutes at baggage claim before the carousel even began to move. Not much legroom or personal space."
Pros: "Crew was excellent good and frequent food, snack, and beverage service great entertainment choices"
Pros: "The AA staff was very friendly. The flight was late due to weather however it did not affect our connection. I believe I paid more more my seat class which proved a power outlet."
Cons: "I really couldn't rate the food or entertainment because there wasn't any."
Pros: "Excellent no fuss service on board. One of the flight attendants was wearing uggs boots which some might find odd but who cares when the service is done with a smile. Very comfortable seats, great entertainment system, food choice was good and what i had was flavoursome. And they give you noise cancelling bose headphones."
Pros: "The crew did the best they could."
Cons: "The 767 is no longer feasible at the load factors that the airline is using for it. Although the seats had been re-furbished, the overhead space is completely unsuited for roll on luggage and so, can't even come close to accommodating the number of bags that are brought on to any flight close to capacity. I would think that it would be beneficial for American to waive the checked baggage fee on any 767 flight to keep from boarding delays due to lack of overhead space. Also, on this flight we had the added problem of a maintenance issue. The flight departure kept getting pushed back in 15 minute increments and there appeared to be a disturbing lack of knowledge of what needed to be done and the time it would take to finish the repair and more on the paperwork to release the plane. We were kept in cramped and uncomfortable circumstances for 3 hours for a 2.5 hour flight.. This was a bad experience."
Cons: "A guy passed out prior to boarding, then they put him on the flight. We push back from the gate and start the engines and the guy passes out again. Now we are delayed 35 minutes. Why did they put someone one the flight that was clearly sick before he ever boarded then you make everyone miss their connection in Dallas. We got to the gate for our connecting flight 9 minutes before the pushed back from the ramp and they would not let us on??? WTF poor customer service!! Fly southwest from now on!"
Pros: "The crew was very nice and warm"
Cons: "The entertainment was poor and not visible from everywhere (understandable from an old plane)"
Pros: "The blanket and pillow, good selection of movies."
Cons: "Maybe the food quality could have been better"
Air Canada crews are very professional. I am a long time customer and keep going back becausr of how i am treated
The airport in Fort Lauderdale very mediocre !
no booze being served in cattle class; there is no valid reason for this, just lazy flight attendant's union. only in biz class!
Pros: "only The crew inside the airplane and the airoplane"
Cons: "Every one in Lufthansa are so rude expect the crew"
Cons: "Put on Turkish air landed 12 hrs late lggage still missing"
Cons: "Flight was delayed My wife and I got separate seats Screen and audio on the entertainment system didn't work"
Pros: "The flight attendants were very nice and helpful. When they passed out dinner my husband and I were asleep, we woke up when they were serving drinks (right after). They got us our food. On our flight over however we didn't get options on food since they had run out. The flight crew was nice though."
Cons: "Unbeknownst to either of us the Air Canada Rouge is a low cost carrier international flight. It didn't have a player in the seat, or even old school TV's. You had to use your own device on their WiFi which was SLOW and the sound went out. The seats are small with very little leg room. I'm 5'1 (156cm) and my legs almost touched the seat in front of me. Also the airport was the biggest hinderance of getting to the gate and the airplane. After customs, to get to our gate we were told to wait in another line while they went through nearly every passenger again... And checked bags. Since it was taking so long they would let some go through without checking them. It was strange to say the least. We eventually left the gate late but made up for it in the air."
Pros: "it was a long flight, not interrupted by too many announcements"
Cons: "boarding was problematic. I paid extra for a seat closer to the front yet had to store carry on in the rear of the plane. when asking the flight personnel for assistance regarding the matter, he promptly gave me a glare and turned away totally ignoring me. In waiting until everyone had exited the plane before being able to retrieve my bag, it completely defeated the purpose of the extra expenditure. perhaps boarding the rear of the plane first. regardless, my biggest concern was I felt like the flight attendant should have responded but elected to snub me. amazingly I lived to talk about it :-)"
Cons: "For business class the accommodation was appalling. The seat would not even recline more than a couple of inches, let alone lay flat which is what one is paying for. The touch screen entertainment did not work. The flight arrived too late to make connections - again. The boarding agent at the gate in Los Angeles was one of the rudest and most arrogant men I have ever encountered. I complained to the plane's Captain about him, as he was going through. All the business class passengers around me were commenting on it. One was even filming his egregious behaviour for Facebook. He alone was enough to put one off Air Canada ."
Cons: "Didn't like the fact that food was not included in the airfare on a long flight (I think it was over 5 hours). This inconsistency between airline policies is very annoying - you never know if you can take food on-board, if you should take food along or how much you should expect to be ripped off at the terminal/on-flight. The entertainment unit stalled the entire time. Oh, and boarding... it's very odd to check-in at the domestic terminal at LAX for an international flight and I don't recall seeing any message in my email/SMS regarding this. So taxi dropped me off at the Tom Bradley International Terminal at LAX and then I had to run over 4 terminals to get the Air Canada. A precaution about this would be nice."
Pros: "Fast boarding, no delays."
Cons: "I always fly Air Canada but I guess I wasn't aware that Air Canada Rouge was a completely different species. No entertainment at all. When we got on the plane, the sun was shining through the window & floating in the air was a mind-boggling amount of dust, feathers, etc.. flying all around... like the air was completely FILLED with them.. you couldn't get a breath of oxygen. This irritated my respiratory system immensely. They also had children helping out the flight attendants which was cute, until the one girl who had just served water to the entire plane broke out into an awful fever. They were putting ice packs on her head, giving her meds, & eventually she had to get carried through the airport. This was 5 minutes after serving water to an entire plane of passengers. I ended up getting extremely sick & missed almost a week of work. Not sure if this was the cause, but it makes sense. I will make sure 100% to never fly air canada rouge again. For $400 a ticket... doesn't make sense to experience this."
Cons: "With basically all my flights on Air Canada, there were significant delays. The delays on this flight caused me to almost miss my connection. I had to run full speed to make it to the next flight, and the attendants on this flight were very terse announcing as we were landing "Do not ask us about your connections; we have no information. Do not ask us about your luggage; we have no information" With other airlines in the past, if I have had a flight delayed by an hour, the attendants have announced where I should be headed for my connection, or have called ahead to the connecting flight (if within the same airline" and asked them to wait for us. I didn't feel that AC did anything to help make up for the fact that my flights were so late. Almost ally other AC flights on this trip we're also delayed."
Pros: "the crew didn't do anything to make it horrible Large selection of movies/tv on board comfiest seats out of all the major airlines I've flown"
Cons: "The flight kept getting delayed bc of mechanical problems, and then eventually cancelled. They got the majority of people on a new plane, but the gates kept getting changed so it was a lot of back and forth. Plus the pretzels they gave us were stale. This was the second of two flights I took this trip that had mechanical issues, so they obviously need to fix their planes better or get new ones, because two Air Canada flights in one day that have mechanical problems leaves me worried that the planes aren't in optimal condition. It took me over 24 hours to get from Tucson, AZ to Montreal, Canada when normal travel takes less than 8 hours including layovers. I am worried about my return flights, not gonna lie (for my safety and time). Thankfully I'm returning a couple of days before I return to work, but I know other people that travel for business and that is a huge inconvenience."
Cons: "Terrible experience. I bought 2 tickets for my parents from New York to Shanghai a month ago. But on the day of flight, Air Canada refused their boarding, stating that they did not have Canada visas, the fight would transfer in Montreal which needs Canada visa. I had never heard about it and it was never mentioned when I booking the tickets. I called the first customer service who was rude and not helpful. Finally, I found out that my parents had to transfer to Toronto, which does not need a visa. But in order to make the change, I had to pay Air Canada extra $1180, which were more expensive than the tickets self. At that time, I had no other choice. I am really upset. I want to warm all Chinese who don't have green card or Canada visa that do not buy tickets from Air Canada. Their customer service told me that they did not have the obligation to list this kind of information on their website. So if you choose Air Canada, you lose your money and deal with all the hassles by yourself. I will never use Air Canada in my whole life again."
Cons: "My flight from NYC to Montreal was delayed 4 hours due to a storm that had passed earlier in the day. That was understandable, however we then sat on the tarmac at the gate for an additional hour because Air Canada's entire computer system suddenly crashed. We finally got to the runway and in the middle of takeoff the pilot slammed on the brakes and aborted the takeoff because he did not reach high enough speed. It was very scary. I was supposed to land in Montreal at 10:20 pm but arrived there at 2:30 am the next morning."
Pros: "Air Canada Rouge business class is excellent I would recommend it to anyone"
Cons: "There was nothing that I did not like"
Cons: "I couldn't board the plane due to new documentation requirements for travelers transiting in Canada. I understand the rules of the internet fare (no returns, exchanges or cancellations) but the customer service was awful. They didn't offer me any other alternative but to loose full value of the ticket ($1700). Nobody (kayak, vayama, air canada or brussel airlines) gave me any kind of information about those new requirements and I ended up cancelling the whole trip as I couldn't find any other flight to get to Europe. Really upsetting...."
Pros: "The pilot seemed good and the staff on the plane were nice overall"
Cons: "Customer service from the group staff that checked us in was horrendous... (Lisa from Chicago ). We were not aware one of us needed eTA to fly through Canada and the agent was so belittling, rude and plane wrong with her information, that if it had not for our smarts, we might have not made it to our destination. I do not spend so much money to fly with an airline, whose agents treat it me like this! She really should be fired for her terrible manners and for giving customers wrong information..the second supervisor we talked to helped us, but the impression we got from the agent was so terrible, that it was hard to feel any good...no food on a flight during lunch hour, seems unfitting."
Pros: "The crew on board all flights were pleasant and efficient."
Cons: "When I arrived at my destination I found that the item I had gate checked had been damaged- an instrument case I was no longer able to close. The zippers had both been busted off. Due to time constraints I was invited to write a review and email which I intend to do. The item itself was gate checked for safety - and to me the damage says that still somehow it is unsafe to fly with an instrument which as a professional musician is frustrating. In addition flights have very limited food options that accommodate persons with gluten/dairy allergies."
Pros: "Staff were incredibly kind, courteous, and knowledgeable. I need wheelchair assistance and they handled that beautifully, asking thoughtful questions about my needs and adapting their plans to my answers. They also helped me with stowing my carry-on since I would have struggled alone."
Cons: "Unfortunately, through no fault of the flight crew or gate crew, we got one of the few remaining planes in the fleet that are so old that they can't fit a full carry-on bag in the overhead bins or under the seats. Larger carry-on items had to be checked through to final destination, which made a lot of passengers upset -- either because they were business people who needed to be able to work on the flight, or they had important baby gear in there that they would need before that, or they were traveling far away using multiple airlines and were rightly worried about lost luggage."
Cons: "YVR airport's Air Canada staff was extremely unprofessional. First, they cancelled my original itinerary and moved me to a flight 3 hours later. Now I understand it was holidays so I was okay thus far. I got to the airport 2 hours before the departure time and even though I had check-in online, I was requested to get into "Check-in assistance" line instead of the "baggage drop". The "Check-in assistance" line had multiple people rebooking their flights when at the counter (on an average each person was being held for 15 minutes by the slow staff). By the time I reached the counter, I was told that the gate had been closed and I will have to rebook. The staff said at that point that it was "just the way it is" and their terms and conditions have this clause saying they don't guarantee people will be boarded. Well, sure, don't board them if they're late but don't delay them on purpose and then strike them off the boarding list. Very Very disappointed."
Pros: "The ice cream and the one woman in customer service that actually seemed to care."
Cons: "My husband and I were flying to Italy, on the first leg of our flight neither of our screens worked so we had six hours with no entertainment. They gave us a card to make it up to us but (wisely) don't tell you what it is for. It turned out to be for 10% off your next flight if you book it through their website within a year. Useless. On our return flight we were delayed on the tarmac for over an hour with no air conditioning, they originally said they were waiting for a signature but then said that there was something wrong with the engines that help us take off, then the cabin filled with a fuel smell, then they said they had brought the wrong item for the repair and we were waiting for the correct one. When we finally took off my husband's screen didn't work yet again and this was a 9 hour flight. The flight attendant said that some of the screens hadn't worked for a while ( probably cheaper to hand out useless discounts than to fix them.). We received another 10% off card, which we cannot combine or transfer, again useless. We missed our connection because of the delay, they booked us on another flight but because they didn't tell us that we had to pick up our luggage or where (it was on a different carousel than the rest of the luggage from our flight) and that we had to go through customs we (and many others) missed that flight too. We finally got a flight out the next morning and they put us up at a hotel. We both had to miss another day of work and it was quite an ordeal. My husband's screen worked for almost all of that last flight before it seized up. We didn't bother to report it that time since another 10% off coupon wasn't going to do us any good. Overall it is concerning that Air Canada doesn't seem to be maintaining their planes in optimal condition and that their idea of compensation involves them making even more money from me. Never again."
Cons: "We were quite disappointed when we were told there would be a delay due to mechanical issues after already boarding and being on the plane for over two hours. Imagine our distress at being trapped in a narrow seat inside the confines of a plane still sitting on the tarmac and going nowhere with very limited climate control and circulation that added even more discomfort. This level of stress was compounded by the manner in which our minimal nutritional and hydration needs were not only met but as fare paying passengers, we were teased by a meager slice of packaged and processed sliced banana bread and a mere two cups of water. This fact is especially important because it more severely impacted my father who is diabetic and it was not sufficient for him, especially at 11:44 p.m. Also because there was no communication relayed to passengers that the problem would not be resolved the second time we boarded, Air Canada agents should have recommended or handed out dinner vouchers while we were waiting in the airport after they evacuated us the first time (since everything was closed the second time we were evacuated). We were stuck on the plane for a total of 4 hours two separate times they boarded us and in between that we waited back in the airport for 2 hours; therefore a total of over 6 hours of time past the original boarding time which lead us into 1:30am of not going anywhere. Flight was rescheduled for 23 hours later! We understand the challenges of operating an airline and trying to meet schedules and the needs of the customers. Furthermore, we appreciate diligence when it applies to the safety of flying. However, the myriad problems, distress, physical and discomfort not to mention the over 23 hellish hours, was exacerbated by the following: the lack of communicaton and bad information; the paucity of empathy reflected by all Air Canada employees toward our aggregation; the measures taken to mitigate the damage inflicted to what was to be our “dream vacation” and finally the scarcity of adequate accommodation and compensation for all that we endured. We too lost one night at the Barcelona Universal Hotel worth $207, not to mention a lost vacation day worth over $600 in salary for 8 hours for us. Air Canada should be held to higher standards and more responsible for keeping up to date on their aircraft maintenance checks and regulations. There was also no specific hotel address on the voucher issued which caused us to drive to two different sheraton 4 points locations until we finally reached our destination which there was no vacancy. Luckily after lingering around in the lobby and me having to call multiple hotels to verify vacancy, one room became available and we ended up inviting another family to stay in our room that night (other Air Canada victims). We didn’t get to bed until 5am that following morning after all of that ruckus!!"
Pros: "I don't have much that I liked besides the fact that it got me from Venice to Montreal."
Cons: "The service from the attendants is probably the worst that I've ever had. I had to ring someone and remind someone twice that I received the wrong customs form. Finally I had to walk back to the end of the plane where I saw four stedeardesses giggling over someone's phone. I missed one of the meals because I was dozing off and when I requested some food I was told that there was none left. The entertainment is subpar. You need a mobile or device with he app already installed. And even so the movies and shows are outdated and not very entertaining at all. On top of that, both legs of my flight my outlet was not working and not charging my device. Air Canada rouge- never again!"
Cons: "My traveling partner - Giovanni Medina - was given ill properly prepared food. He ended up getting food poisoning. We had a connecting flight in Montreal to Orlando (our final destination and home), he was suffering during the 2 hour lay over with an ill stomach and then had to suffer 3 more hours on a flight home. He was stopped from being able to go to the bathroom before takeoff because they needed him seated, but he immediately started vomiting right before we took off. He then spent the rest of the ride sick, they allowed him to move to the back in order to use the bathroom rather than the vomit bags, but he was not comfortable at all. He spent the rest of the night after landing in the bathroom continuing to vomit. We chose this airline because of the rave reviews of the food, entertainment, and hospitality of the crew. The latter two were certainly true. We definitely wanted to make sure that you knew of situation because this was a seriously uncomfortable situation for him and we would not want this to happen to anyone else. He had the chicken meal and the meat pastry on the flight."
Pros: "Plane left on time, smooth flight, arrived on schedule."
Cons: "1. Food very substandard. Hot food not very well prepared and rather tasteless, and snack was like a cardboard wrap with some salsa sauce in it. A disgrace to a major airline like Air Canada. Selection of drinks very limited. 2, Staff persisted in speaking mostly French, on an international flight. Some announcements were made only in French. As a Canadian, I can follow French, but let us remember that English is the international language. To use French is not fair to other nationalities, who expect English. 3. Seats far too close together for a long flight. There was more legroom on the Jazz flight from Montreal to Ottawa! 4. Entertainment kept breaking down. Headphones for my wife did not work, and eventually both of our screens went dead. Her's quit right in the middle of a movie. Bad!! 5. Boarding passes had zones on them, but these were totally disregarded in boarding. This resulted on overcrowding, long waits, etc. Hard on older people!"
Pros: "People that helped us were personable"
Cons: "The flight was delayed 40 and then 50 minutes. No announcements were made, the screen just changed. I'm glad I went up to ask about my connecting flight to Athens; if I had waited and got on the flight, I would have missed my connection. The people at the AirCanada desk were nice, and were able to find us other seats. However, we were promised seats on the 7:30 flight, but instead were put on the 5:45 flight. We asked for the AirCanada person to call back and change our flight, but she said we would have time (at this point, 1 hour and 20 minutes before the flight left), even though I showed her that there was a lot of traffic between LGA and JFK and we probably would not make it. We had to leave LGA, find our bags and wait in a long taxi line to sit in traffic in a cab we had to pay for our of pocket, and could not make the 5:45 flight. I then had to call AirCanada and wait for 15 minutes for the lady to switch us to the 7:30 flight. In all, we also lost 2 full hours in Athens."
Pros: "I can't think of anything I'd really like an Air Canada . Even when they initially told me I needed to buy the wine and finally gave me one bottle for free, it really tasted like vinegar . I couldn't drink it ,"
Cons: "The worst part of thiis experience with Air Canada was the fact that there was no entertainment on board . They are supposedly switching to this system where you are supposed to download the Air Canada entertainment app on your phone or your tablet to be able to watch anything . Even though I supposedly had free Wi-Fi in The Athens airport, I was unable to download the app so I spent 11 hours with nothing to do on my way to Montreal. I wonder what they expect elderly or very young flyers to do . Most of these don't have tablets or smart phones . They did have some tablets for rent for $10, but not enough for everyone. Would not recall mend this airline for a transatlantic flights without checking whether the airplane has onboard entertainment first ."
Cons: "on march 13/ 2016 booked my tickets on kayak.com so end up getting it with vayama.on july 28 missed my flight for a family raison called vayama and explained the situation they said they will help me just they need to confirm with the airlines (air canada) and they will give me new tickets.no body called me back ,called air canada said: we have ticket but you need to get it from vayama.called vayama again he said sorry about that i will let everyone know and he promise me that i will get help a.s.a.p.did't hear from them left with my wife and two kids in morocco for a week end up buying new tickets from laufthansa."
Cons: "Flight out of Newark delayed so we were going to miss the connection. We were rebooked to fly via London but we lost 6 hours in Rome. Air Canada attendant at Newark said the flight was always delayed and passengers regularly needed to be rebooked. You should recommend air Canada cancels selling this itinerary or bringing the Newark flight forward to de risk any delays"
Cons: "1. They loan out iPads for entertainment which you had to pay for because the plane was an older model and there were no individual tv screens available. This should be a free service with the amount of fare I paid for the trip. 2. Also on my way to Rome, flying air canada, too, my husband and i fell asleep and missed our meals. When I asked the crew for my meals they said "it's unsafe to give it to me anymore." But that's what refrigerators are for - to store food safely for passengers. I just don't buy their reasoning. It's just an excuse not to serve passengers. Needless to say my husband and I went hungry until they served breakfast. 3. From LA to Toronto & Montreal back to LA, was a 4-6 hr flight where they don't feed you or give you blankets. When I asked why blankets are not available, the crew said, "because that's all what we'll be doing is handing out blanket." The crew should realize that providing comfort for their passengers is a huge part of their service they should provide. This was my first time flying with air canada and I was very disappointed. Air Canada will definitely not be on my top airlines to fly next time."
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pros: "The movie selection was relatively good."
Cons: "They changed my seat 3 times before I got on the plane (from a window seat to an aisle seat and much farther back on the plane). I didn't complain and got on the plane, only to be told for a forth time (after I had already settled in my seat) that I had to change my seat again, to a middle seat. It was by far the least comfortable seat I have sat in with very little room both in front of and next to me. Nobody should be asked to move like that, especially after choosing my seat online at least three months prior to the flight when I purchased my ticket. Food also not great."
Cons: "I booked a flight for 8pm on Friday 7/29. Night of 7/28, I found out my plans changed and wanted to try and find an earlier flight. I called the help line and waited on hold for 1hour and 45min. The man I spoke with was able to move my flight to 12:50p for $200 change flight fee and $207 ticket difference. I arrive at the airport for this flight only to learn that the man last night moved my flight to the next day, Saturday 7/30. After over an hour of waiting and pleading, the check in attendant was able to get me back on my original flight and return the monies I paid for the seat change. However I had to wait at the airport for 8 hours until my flight, after wasting 2 hours on the phone and another hour at the check-in desk... 11hours total. THEN, they cancelled my 1:30pm return flight and could only get me on an 8pm flight, so another 8 hrs of waiting around. Customer service was terrible throughout. Will never fly this airline again"
Pros: "I think a little more leg room compare to some economy flights."
Cons: "I was very unhappy that I could not sit with my husband both ways when we booked the flight together. And we got middle seats which we hate and requested aisle seats. We were also initially placed extremely far away and I was able to change seats to at least being closer, but not together. There was a couple that was throwing a fit that they weren't sitting together in my husband's aisle. The water they provided came from a pitcher and not a bottle and it tasted nasty. I did ask for hot tea on one of the flights and was told they had nothing hot. My tray table was dirty. Sticky stuff on the buckle of the seatbelt. Used plastic cup by my seat when boarding."
Cons: "When boarding the plane, they called the zones too quickly. Then there was an Air Canada representative giving bad directions to the passengers as to where to get in line. Then she got annoyed and was disrespectful to the passengers as they were trying to get in line. She needed to give better directions or change the way they called the zones. Air Canada knew the flight to Montreal was delayed when we left London. They changed our reservation to Toronto to a flight that we still couldn't connect with because of timing. It would have been easier if they were more realistic with the timing of the flight and booked us on a later flight to Toronto."
Pros: "The in-flight entertainment was satisfactory."
Cons: "-They wanted to check my bag at the gate, so I let them, and they lost it, for two and a half days, all the while being rather smug to me about it, saying things like "what do you want me to do about it." -On a 6 hour international flight starting at 9:45AM and landing at 6PM they did not offer us even a pretzel or peanut. This flight definitely spans lunch hours, but they insist you pay for even the smallest snack. -Customer service has been repeatedly short with me (I have had other incidents with lost luggage). They act like whatever happened could not have been avoided, and that you should know your place as a traveller. The idea of the customer being right is totally lost on them. CONCLUSION: they simply don't care. This airline was a monopoly for years, and it shows in their daily operations. They are ineffective, and entitled, and I will go far out of my way not to deal with them again."
Pros: "The fact that there is a way to have on board entertainment but this was clitchy. Hot snack was welcome. Pillows and blankets. Direct flight from Casa."
Cons: "Rude and filthy airline hostess. Having greasy hair and being rude is totally unprofessional. Requesting that a sleeping passenger bring their chair to upright position so that the passenger behind can have a snack? It doesn't make sense.This flight was not full at all and we were strongly urged to check our carry-on due to this. Well they didn't apparently see the fragile sticker as our latern and ceramics were damaged and the bag came out on the main conveyor. Also the door wouldn't open for baggage upon arrival so we were delayed an hour?"
Pros: "The customer service folks at Air Canada. They worked very hard to get us on the second flight. Running through the airport with us, pleading with TSA to move along, trying to talk sense to some guy who eventually allowed people to get off a flight, but wouldn't let us on. I guess its easy to make those decisions when he makes the call from some office via a phone and doesn't have to face customers. All other Air Canada employees we worked with were exceptional!!! Kudos to them."
Cons: "Our flight was delayed 3 hrs from London. Once in Montreal the systems that Air Canada uses to correct the situation are horrible. There was no way we would be able to catch our rescheduled flight in the time it takes to deboard, go through customs, get bags, recheck bags, go through security. We didn't. We missed the next flight too despite the heroic efforts by the staff (excpetion - TSA security. They moved very very slow to the point that they seemed passive aggressive to our situation). This is the second time it has happened. I probably won't fly Air Canada again, if possible."
Cons: "My flight to Montreal never happened. After the delay in Cleveland, I got contradictory information about wether my connection was late or on time. I ran and got to the gate for the montreal flight while they were doing their last call. At first they told me I was going to be able to get on the flight, then they said I was not on the flight, and they turned me down ... I found out later that while flying to Toronto, Air Canada had changed my flight because they estimated I was not going to make my connection!!! I had to wait in line for 2 hours to get rebooked, and after waiting, the person who was rebooking my flight decided to take on another person and made me wait even longer. I was sent to Frankfurt instead of Montreal!"
Pros: "The idea of READ BOOKS via the in-plane entertainment system. Very limited book choices so not of interest, and often interrupted as the system kept dropping. Great opportunity though to expand Vs boring and mindless TV shows and low rated straight to video view movies."
Cons: "Delayed, food (best not to touch), seat PC power charge plugs didn't work, was NOT allowed to use wireless PC mouse !!! (1st ever in 20 years of off-line PC use to work on planes), the seats were old and smelled, the in-plane access to movies plug-in didn't work, the TV shows kept disconnecting, crew had no idea how to correct, Montreal airport was dirty and poorly maintained, the one restaurant with service had the worst food I ever ate with promised internet access and PC / Phone charging facilities NOT working. Amazing stuff !!. So awful it now seems funny !...Almost missed my days in and out Sanaa Airport in Yemen with Yemen Air !!!"
Cons: "My flight with Air Canada from Barcelona to the final destination of Atl was an awful experience. Our flight was delayed for no apparent reason causing my friend and I to miss our connecting flight. The Air Canada crew did re-book our connecting flight, however there was so much confusion on whether or not we had to go through customs since we landed in Montreal and our new flight was with Delta not Air Canada, that we ended up rushing through lines after lines of customs in the Montreal airport only to learn we could have avoided it all. On top of that, we were told multiple things about our baggage. To be safe we tried to go through customs and pick up our bags to be rechecked, but our bags weren't there. When we asked they said they had been put on our Delta flight, however in actuality they were stored in a closest. Needless to say, our bags did not travel with us and my friend and I had to spend hours at the Atl airport trying to locate our bags and arrange to have them flown to Atl and delivered to us. The flight itself was okay but their in flight entertainment options were awful. You either have to download the Air Canada app (which wouldnt download) or rent an Ipad for $10. The food wasn't great either. The crew members were nice but a little impatient and the bathrooms were gross. Overall, I won't fly Air Canada again."
Pros: "The airline personnel in Montreal was accommodating when several of us missed our connecting flights, automatically providing a hotel room and food vouchers for each of us."
Cons: "We were delayed an hour because of a miscommunication with the refueling truck in Montreal before the flight came to Bradley. Then, we sat almost another hour on the tarmac at Bradley Airport because the flight plan was not approved. This caused me and several travelers (out of a small flight of approx. 20 people) to miss our connections in Montreal. Miscommunication seems to be normal for AirCanada, at least in Montreal (almost missed my connection on the way home, too). I will not fly again with this airline in the foreseeable future."
Cons: "Very very bad customer service. I was flying to Rome from NYC on Friday night and my flight was cancelled. I was just notified by a text saying that there was a change in my flight. After calling customer service, I was forced to take the afternoon flight on Friday as I had to be in Rome for a wedding on Saturday. Even if I was rushed to the airport (my call with the customer service took place at 12.00 and the flight was after 2.30 hours...) and cancelled all my appointments and had to take special permission to leave from work, I was never offered any upgrades or refunds while at the same time the attitude of the rep was take the change or leave it. At the airport, I called again the customer service to understand better the cancellation policy based on their website and their response was to apply on the website and maybe I would get a little bit of money and they don't offer upgrades for these kind of situations. They indicated that it is up to gate manager to decide for upgrades, which when I tried this approach I was notified that the customer service should have flag me appropriately....I don't really care about the refund or the upgrade as at the end I was able to reach my destination on time; however, it was extremely disappointing to see a whole organization that does not take into consideration their customers time and ignore any descent customer service to them. Simply, never again."
Cons: "The wait for security into the terminal in Toronto was absolutely ridiculous. And then I realized they only had 2 doors out of the 5 open???? For over an hour and a half? I could have missed my flight had I not found someone who let me get in line with them. 20 people DID miss the flight. Absolutely ridiculous. When we asked security if we could be expedited they said we had to take it up with Air Canada. So here I am taking it up with you. And then when we finally DID get to Montreal, we were taken to the international terminal. How does that happen??? This delayed me even more, causing me and the entire plane to wait while they figured out what to do with us. Because of these mistakes and delays, I missed the final bus that would have taken me to my final destination. I had to spend 175 dollars on a hotel because I was stranded. I am a student. This is no small fee to pay. I would like to demand that I get at least that amount in reimbursement for this HUGE mistake."
Pros: "Flight crew was friendly."
Cons: "Horrible smelly crampy cloth seats, awful food, they don't offer complementary wine and beer for international flights like other carriers, no tvs in the headrest. The flight crew works slower then I have ever observed in my over 200 flights. Took them 1hr 40min to serve what they called "dinner", Delta and others knocks it out in 30!!! And don't get thirsty, You'll die of dehydration before you get a drop of water. They treat ice like its gold. 2 cubes for each drink. If u ask for more u get one more cube. Lol. It was just a horrible experience! I will never fly Air Canada again."
Cons: "The fact that because I was late for my flight, my reservation was cancelled. I was not given the opportunity to change my flight at all, I just lost out on the return portion of my travel. I would have been willing to pay a fee to change my return, but not given the opportunity. Had I booked directly with the airline, they would have had no problem making a change. Buyer beware!!! If you don't book directly with an airline, you may suffer the same fate as me! This was an almost $1,300 dollar learning experience. Do not use third party online booking agents! You do not have the same protections as dealing with the airlines directly."
Pros: "I liked the cleanliness of the plane and how the crew were kind and helpful. I liked that it was a direct flight, but I had to pay around $150 more than other flights available because this one worked best for me for my timeline of travelling."
Cons: "I did not like how the lights were kept on for the entire red eye flight. I flew to China last year on a different airline and the plane was kept dark once we took off so people could sleep. I would have preferred if the crew also only gave drinks at the beginning of the flight after take-off and the end before we landed, rather than in the middle of the flight, interrupting people's sleeps. The flight was more expensive than many I saw available and wasn't worth it other than the fact it was a direct flight."
Pros: "Worst service I've ever had"
Cons: "The flight for Montreal was half empty and than there was a flight to Toronto Hallf empty as well, and the flight Toronto to Montreal was half empty...by coincidence our flight Halifax-Montreal on Sunday at 19:15 was cancelled due to technical issues. However it was obvious that AirCanada didn't care about the passenger time or valued it...instead of flying 3 empty flights they cancelled our flight and maximize capacity on the other planes...not happy we didn't get any voucher and we wasted 4 hours of our time and didn't have dinner until 1 am"
Pros: "Entertainment selection was excellent and the liquor selection exceeded expectation. Very smooth flight."
Cons: "Didn't give us US customs forms, had to ask, only got one, had to ask again, and then rushed to fill them out and THEN customs threw them out and we had to do everything on the computer. I would think that the crew would be familiar with this process at their home airport and not waste our time. Also, no one could tell us if we would have to go through security again and if we could buy any liquids in Paris duty free to bring home due to the liquid rule and going through security. Just a wildly uninformed airline (asked our crew and other AC officials) they couldn't answer a few simple questions."
Pros: "Very well organized on check in..."
Cons: "They ran out of most food selections"
Pros: "Staff in Cancun were excellent. I recently had hip replacement and they approached me to provide wheelchair thru departure process and got me to departure gate."
Cons: "More help in Montreal with automated declaration system etc for people that are not frequent travellers"
Cons: "Entertainment section is poor. Wifi reception is terrible"
Pros: "Yes for thé seat"
Cons: "Bene avisé for thé Velay and ont at thé airport 6hrs lost"
Pros: "We (my wife and I) are able to sear together in a two-seat configuration."
Cons: "Seat space and even worse when people in front of us move the seat back...I, as a rule, do not want to bother those behind so, as a rule I do not move my seat from the upright position.."
Cons: "Lots of time waiting to disembark. Some free snacks would be nice to."
Pros: "Affordable and on time"
Cons: "Bizarre cabin crew announcements and chaotic boarding"
Pros: "Crew was reasonable, seats not great."
Pros: "The crew on the actual flight was excellent."
Cons: "The staff at the Toronto airport was rude The baggage policy was unclear and they had trouble answering our questions. We could have saved a good amount of money if the baggage policy was more clear and the staff could explain it. Using the term "Economy" for all flight categories is not helpful."
Pros: "We were upgraded to premium economy for free at check-in. The crew was very kind"
Cons: "We did not enjoy the entertaining system as the headphones were not complementary. The food was quite okay but quantity was sparce and no cheese provided. Also service was slow. Drinks were served 10 minutes after meal ☹️"
Pros: "Crew is nice."
Cons: "Had to wait 15 mins because our gate was in use. Seats are old and hard."
Pros: "I liked having an empty seat next to me?"
Cons: "As a big guy, the person in front of my was reclining, and literally dug into my knees. I'm 6'3" so I'm not like abnormally large, but yeah. If there was someone sitting next to me this flight would have been absolutely horrendous. Also, no radio? No TV, what is this? the 80s? Earlier?"
Pros: "Quick flight"
Cons: "More leg room"
Cons: "As wheelchair handicapped female why put me in a window seat? near constantly screeming and crying and unruly children? Most unhappy and stressful experience..."
Cons: "Difficulties to going out of the airplane"
Pros: "Nice crew. Nice flying."
Cons: "No entertainment"
Pros: "Clean modern plane. Nice crew."
Cons: "Seats were far too narrow. Couldn't sit back without overlapping shoulders."
Cons: "Paid in advance (6 months!!) for a seat with more space for legs Got a regular seat instead With no explanation or reimbursement... very disappointed!"
Cons: "Stroller was not at the gate. We had a connecting flight. Had to go out and check in again to collect the stroller."
Pros: "Contrary to some reviews, I had an excellent experience with Air Transat. I would highly recommend."
Cons: "Thought they were a well oiled machine."
Cons: "Had to pay 100$ for an extra bag because I was 4kg over weight then also had to transfer my bags myself during my layover. There was no entertainment on a long haul flight from London to Toronto. And zero space on the lonhaul flight. The least space on a plane I’ve ever had and I fly almost every week. I will never fly air transat again unless absolutely necessary."
Cons: "2 hour delay with very little communication as to why. Plane was way too big for a short domestic flight (boarding and departure took longer than the flight itself). Parked at far end of the airport so 15+ mins walk to arrivals. All around one of the worst flight experiences I’ve had in years!"
Pros: "The flight was brief."
Cons: "Cramped, very poor landing, insufficient information as to how to get to the flight with my luggage. I couldn’t find my luggage at the other end."
Pros: "Crew professional despite longest flight of my life"
Cons: "The personal screens weren’t working, not even the USB chargers! We knew right away upon boarding but crew likely lied to us telling us they would come on above 10,000ft. They never did, electrical problem apparently. Unacceptable on a transatlantic flight. To add insult to injury some teenager got separated from his parents in the confusing Rome terminal, likely in the bathroom. Was 30 minutes late boarding and because his suitcase was on board we couldn’t leave until they found him or his bag. We therefore missed our takeoff window and left 70 minutes late! So a 9 Hour flight with no infotainment or WiFi or charging became a 10 Hour flight from hell with terrible food to boot."
Pros: "The food is excellent, the entertainment contains newest movies."
Cons: "The seats are somewhat small, and there was no way to do the check in online which meant we had to wait in line to do the check in at the airport. It was fast though"
Pros: "Lunch was good-Other food was basic-eg cold meats with an artichoke with some large pasterie?-no real fresh food"
Cons: "Seat doesn't recline sufficiently to allow comfortable flight"
Pros: "Clean new plane"
Cons: "Flights were grounded due to high winds, then AT had problems replacing crews coming to the end of their max duty hours. Flight scheduled to depart 6pm. Flights were grounded until 7pm. It took AT another 4hrs to find new pilots and board. We could have driven to Montreal faster!"
Pros: "The crew were professional and helpful. Most impressive! It was clear that they genuinely cared about the comfort of the passengers."
Pros: "Staff was super nice"
Cons: "Too small"
Pros: "We had a issue at boarding and nobody could help Nobody is in charge, they use this technique to avoid helping anyone. You go from manager to manager and they claim tht the person who could have helped is not here and you can t reach her on the phone either So they didn t help us! Pathetic technique. After the scandal in Ottawa. I am not surprised this airline has such a bad reputation. I don t recommend it. Also blankets and headsets cost 9 dollars each. Thanks for putting strong AC!!!"
Pros: "I already commended your crew member Trieste, for her outstanding help and consideration."
Pros: "Staff was amazing. We were delayed in Rome but our connecting flight to Toronto waited for us."
Pros: "It was a mediocre flight, what can I say: minimal leg room, right isle spaces and not nearly enough room to be comfortable. The in flight accommodation was a nice touch. No snacks but free soda/juice/water provided"
Cons: "Nearly zero personal space. The leg room was so minimal for a woman of 5'6 that when the lovely person in front of me reclined I had no choice but to invade the person next to me. There were no snacks provided and overall an uncomfortable experience."
Cons: "Delayed for 90 min"
Cons: "Last week lost my luggage on a direct flight. Flight to Toronto would not let me print my boarding pass after I had checked in online and had no checked baggage to be delivered. Missed my flight due to this as the company was debating to print my pass"
Pros: "The crew was friendly and helpful, and when we ran into problems they were confident and professional."
Cons: "The plane was an old Airbus 310 with no entertainment systems in the seat backs. Instead, it was equipped with the old-style system where everybody watches the movies on a few screens. The choice of movies was poor: the "feature film" was a nature documentary made by Disney where they gave the animals names and talked about their feelings. The food on the flight was awful. We were told there would be be a choice of chicken, beef, or vegetarian noodles. But apparently there were only 5 chicken meals placed on the plane, so the only non-veg option was the beef. This consisted of 3 small pieces of beef in a gravy, and a pile of mashed potatoes with an unfamiliar texture. It was also oozing some sort of orange fat. Not very appetizing. Due to weather, the flight was unable to land in Montreal, and had to be diverted to Plattsburgh, NY. I don't blame Air Transat for this. We sat on the tarmac for 2.5 hours in Plattsburgh, but at least we had air conditioning, and the crew served us water. (This is better than the planes that were diverted to Ottawa that day.) We were assured by the crew that, while we surely missed our connections (to Toronto in my case), the Air Transat agents were well aware of the situation, and they would rebook us and we would arrive home that night. Upon arrival in Montreal, nobody from Air Transat seemed aware of the situation. I was with ~50 other passengers trying to get to Toronto, and the agents had no idea what to do. They sent us to a gate, and told us there was a flight leaving at 9 pm. (The flight was originally scheduled for 5:45, but, again, I don't blame them for the weather.) When we got to the gate at 8:45, there were no Air Transat agents anywhere. Passengers became agitated, and we tried looking for Air Transat agents at other gates, again with no luck. Some passengers even tried calling the Air Transat call center, but they couldn't get through. There was one Air Transat employee present, but when she saw the group of 50 of us, she hid behind the door to the jetway. (She said she was off duty.) By 9:30, some agents arrived. They were just as confused as us about the flight, and did not know what was going on. In particular, they thought there should be a flight crew present, but they couldn't find any. Eventually, at 10 pm, they announced that the plane would be leaving at 12:30 am for Toronto. Restaurants were closed at this point, of course, but at least a bar was open. By 1:30 am we eventually departed, after waiting for passengers to arrive from Ottawa. I have never seen so many sleeping people on a plane before it even took off. Total transit time from when I boarded in Barcelona to landing in Toronto was 20 hours."
Pros: "Staff in Dublin airport were very helpful helped me with my ETA very pleasant and efficient"
Cons: "Very very disappointed and angered at how our flight was handled after being delayed at no fault of my own my outbound flight was delayed from Dublin we were told our connecting flight would be organized and waiting for us. Upon arrival I was told I had 30mins until my connecting flight took off, stressed, tired and emotional I rushed through the airport and asked a member of staff to help me. This man was helpful he took me past the while queue and took me to the check in desk and told me I would be served asap. This is where my trip took a turn for the worst. Bare in mind I had been awake for 18 hours I was tired and stressed, the lady at the check in desk was snappy, rude and unhelpful. She read my boarding card and told me I would not be getting on the flight, she wrote me a hotel card and a voucher for food and wasn't very helpful. I began to cry and explained my father was already in Toronto waiting for me and she said I would not be flying. Very upset I walked off and started to cry. A few minutes later a lady who I flew with ran over and told me the lady had read my boarding pass wrong and thought I was on the inbound Tel Aviv flight and had wrongly dismissed me, then I was taken to another desk where staff had no clue what time my flight was at even though they had a computer system in front of them. Very very poor communication between staff with little attention paid to my flying details. My case was then taken by staff and my boarding pass then when the staff finally worked out what flight I was going on they asked for my suitcase to which I replied you already took my case and put into onto the conveyor , all staff denied taking my case or boarding pass which lead me to become more stressed that my luggage would be lost in transit and added to my stressful situation. Finally a lady guided us to our gate for our flight without knowing whether we would make the flight or not. After running round numerous air transat gates we found the gate we were supposed to be at even though the screen said the flight was for nice in France. Totally confusing and frustrating! I had the worst experience this day and will definitely not be flying with air transat or recommending it to anyone after the total disorganising and lack of communication between staff who were unhelpful and added to my stress. Bathrooms were also disgraceful, very unclean dirty and messy, no toilet roll and bins were full and messy. My lunch option was no longer available and I had to eat something I didn't want ."
Pros: "Not individual screens on every seat... i am traveling with 2 young kids so they need some entertainment to keep them calm during a 4 hour flight. My kids are in the Kids club... no difference in whatsoever.... no free chips...no nothing.... I bought chocolates and they made me pay for. The cabin AC was way too cold my daughter was freezing. I asked a blanket for her they told me it was $11. 00 O said ok fine. They forgot me after 45 minutes she remembered and she felt bad so she gave the blanket for free."
Pros: "the aircraft was much more comfortable than my seat with WOW air. and the monitor with the entertainment was actually working (was not on WOW air) and I had ear phones which worked with it so I actually could watch it. They gave us free water twice while we were delayed. WOW air charged for their bottle of water!"
Cons: "Most passengers could not take advantage of the entertainment on board. The steward/stewardesses did not come around and offer ear phones even at a price. I pressed a call button to get some water for to take a pill... three times and no one came. I would have gone back to where they were seated and asked personally but the seat belt sign was on... I did not sense there was any tumbulence but who knows. I flew from Paris to Montreal with an hour and a half layover in Montreal so I can connect to a flight to Toronto. Not the airlines fault ... our flight from Lyon was delayed.. but they (WHO the Canadian government) insisted my baggage had to be collected from the Lyon flgiht by myself and re-checked in for the Toronto flight, and thus I had to race across the huge airport to do that. Then I had to go through customs and then security (line ups of about two hundred people and waits of about 20 minutes) . Then I was supposed to catch my connecting flgiht at Gate A67 ... that is the 67th gate of 68 gates at this terminal. By the time I got out of the security line i was hearing the ominous " final boarding call for Air Transat Flight 276 to Toronto"!!!! I am 62 year old semi-fit woman with two bags running the posted "8 minute walk: to that 67th Gate. I made it with three winded young people who similarly were begging the Air Transat staff not to take off without the others of us who were still in the security line but booked on that flght. They waited. Then we could not get clearnance to land in Toronto... and so... we were delayed going to Toronto to... and $30 in parking later... my son got me home. Surely the Montreal Airport needs and "express line" through customs and security for people needing to catch connecting flghts or any flght about to take off! Also the Airport should be providing a trolly or something for passengers who have to board planes in those gates so very far from the security entrance to A gate!!! i am happy to walk it when I was not time pressured but in situations like this one... running could cause someone in poorer health a heart attack."
Pros: "Flights were on time"
Cons: "No space between seats and food could be better when flying over 8 hours."
Pros: "booked the flight based on price and we got more than we paid for. We live in Michigan and could have flown from Detroit, but by driving to Toronto we paid literally half of what some others paid who flew from Detroit. Also found a hotel which offered free parking for 10 days (our return flight got in at 9pm so we needed to stay overnight in Toronto anyway. had plenty of legroom (choose the rear with 2-seats across), food was decent."
Cons: "video screens were small and only over the center row of seats, so it was difficult to see."
Pros: "The rest of the journey was fine, and the crew were great."
Cons: "I felt that the Rome airport manager on duty acted punitively towards me. I was admittedly trying to bring a carry on bag that was perhaps just slightly too large. But as soon as she saw me with it, she walked over the agent who was helping me and inserted herself in my check in process. This ended up in 35 minutes of phones between herself and U.S. an Canadian immigration, where I was forced to send travel documents for the whole of the 2014 and asked which countries I travelled to in 2004. She then told me my passport had been declared stolen but that I would be allowed to board my flight. I don't know what the story is, but I guarantee if I hadn't caught her eye by being a bit cheeky with my bag, none of those phone calls would have ensued. It was a deeply upsetting and unecessary experience and I plan to request a formal explanation of how the situation escalated so drastically."
Pros: "Friendly staff, comfortably seated and quality entertainment."
Cons: "Should consider providing meals to children under 12yo first (for coach seating) so that they have choice of meal. My 10 year old daughter was the 3rd last served her meal on this flight when only 1 option was left. She was Ok with it, but likely because she was so hungry by then. I can see how such a situation could have been potentially very stressful for a family..."
Pros: "Absolutely terrible experience"
Cons: "After the family and priority boarding, there was absolutely no organization of which rows would be lining up to board the shuttle to the tarmack. My ticket and my boyfriend's ticket also both read as "Unable to board" and with a few clicks on the computer off to the side, we were fine but got no explanation as to why that occured."
Pros: "bel atterrissage smooth, staff gentils. Vraiment bien."
Cons: "Un peu froid dans l'avion. Je ne filais pas cela n'a pas aidé mais les autres passagers aussi ont mis un manteau."
Cons: "Having to check my carry on bag that all other airlines allow as carry on"
Pros: "Options plus upgrade respected during boarding. Food served during flight was decent. Friendly flight crew."
Cons: "Flight delayed 2.5 hours. Few update announcements at gate. Almost 2 hours onboard before being offered a beverage. Too many interruptions in-flight (i.e. snack, drink, meal, customs forms, headsets, another snack, captain announcements). Cabin lights turned on and snack served 2 hours before landing (corresponding to a time of midnight at the departure airport)."