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Pros: Crew did the best they could under the conditions

Cons: There was a broken toilet that was very loud and created long line ups because economy only had use of the 1 bathroom while the first class had 2 bathrooms for so few people

Pros: what they sell as food is horrible

Cons: we arrived safe and sound

Pros: West Jet staff and crew are always great.

Cons: My flight was delayed over an hour - we sat on the tarmac waiting for de-icing for over an hour. There is no entertainment on this flight (so no wifi or tv) and we were not really notified how long we would be delayed- causing delays for me in Saskatoon that I could not provide information for.

Pros: Crew was amazing

Cons: sing us to be about an hour late @2:15am

Pros: The delta checkin desk were exceptional.

Cons: N/a

Cons: The crew was forced to stay seated the entire flight. They conversed very loudly the entire flight. It was very disruptive.

Cons: I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly.

Cons: Four hour delay, rude gate agent, seat in front of me was broken making my already small space smaller, the plane smelled.

Cons: Not a thing. Good airline, all the way around

Pros: Entertainment was good for the length of the flight.

Cons: Delayed several times, one of which was because they didn’t have enough gas for the trip. The pilot also came in so fast and hard that he slammed on the planes breaks when landing - violently shaking the entire plane.

Cons: Better organization of when a flight gets delayed at another airport due to weather.

Pros: Good crew and service

Cons: Tough landing at DC but it was the wind

Pros: On first and off first

Cons: For paying for a business ticket and to be offered a bag of potato chips is unacceptable though I did have a few alcohol drinks. Seats were also well worn.

Cons: When I bought the basic economy tickets and it felt like they intentionally on every flight had us in the same row but not next to each other. It was bizarre because in planes with 2 seats on each side they put us one on each side. Then they put us in the middle when there were 3 seats and separated another husband and wife in our same row. I an chose other airlines that seat us next to each other without paying 30$ more per seat per flight. I am a mileage plus card holder too.

Pros: Prices and service

Cons: Everything its perfect service

Cons: Cancel my flight

Pros: This was an older plane with no upgrades including no Internet and the very small poor quality Monitors in the back of the seat in front of each passenger. The seats were very uncomfortable. The transfer in Vancouver after customs involved going outside in the cold to and from the bus. There was no warning. The customs area red jacketed help personnel told us that it was just as fast to go throught the general customs are instead of using our Nexus cards and this turned out to take forever. So very disappointing.

Cons: Better communication at all levels. Remember that the overall strength of a chain is only as strong as its weakest link and this trip had many weak links for us making it a challenge.

Pros: Crew was amazing.

Cons: wider seats

Pros: Normal flight. WestJet is a great airline to travel on.

Cons: There was absolutely nothing "first class" about this flight. Cramped seats, baggage fees, terrible boarding procedures... I've experienced better service on economy flights. Never again with Delta/Westjet.

Cons: Seats are tight

Pros: Baggage handlers extremely fast

Pros: Excellent crew

Cons: It was all great

Cons: The main economy seats were far too narrow.

Pros: Everything was great, very little turbulence and the crew was great!

Cons: The only complaint I have are the little little flaps on the head rest. You can adjust them to rest your head unfortunately my wasn’t able to hold my head in place.

Cons: It was 30+ mins late and they didn’t keep us updated. Missed my connection

Cons: Nothing

Pros: when you enter Canada and then travel through YVR for another flight it is a total waste. Not the fault of the airline but the way they do things with security

Cons: The main economy seats were far too narrow.

Pros: Crew was great, check in was fast. Overall great experience.

Cons: It was fabulous as always! Thank you. I love Delta!

Pros: They left the bags at LAX. We we’re driving to Sun Valley and don’t have our ski clothes and equipment

Cons: Get our bags to us in the morning

Pros: crew was fine

Cons: terrible space/legroom. Very cramped tray table, couldn't fit laptop on it. Made me check my carry on bag. not even gate check, checked to baggage claim. Yet there was still overhead space once I got on. Lots of . overbooking - should never happen in this day and age. Delta does not deserve its "#1" rating. The rating system seems biased. Probably paid off by delta. Southwest is way better for economy class.

Pros: Flight was Good

Cons: checked baggage was damaged

Pros: Crew Entertainment

Cons: Complement snacks

Pros: Calm and safe, just like I like it.

Pros: The choice of new movies!

Cons: On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there.

Cons: Sat on tarmac for over 40 min waiting for gate

Pros: At washing D.C. , soon I've get off the plane and ask to one of crews at gate 36.that lady didn't know what time is for next connecting flight for going to Columbus Ohio. She keep saying I don't know when ? What time to leave.why it's so late to connect next Flt. That answer doesn't give me a clue made me a frustrated. I do not use any more the connecting Flight in the future.

Pros: Really abundant food service, kind crew, great selection of entertainment

Cons:

Cons: The seat and area around me on this early morning flight were trashy-- old cups of cheese spread, cracker crumbs, and an empty water bottle.

Pros: The crew was amazing and the flight was fast and smooth. Seating was great

Cons: Nothing needs to be corrected

Pros: crew was fine

Cons: terrible space/legroom. Very cramped tray table, couldn't fit laptop on it. Made me check my carry on bag. not even gate check, checked to baggage claim. Yet there was still overhead space once I got on. Lots of . overbooking - should never happen in this day and age. Delta does not deserve its "#1" rating. The rating system seems biased. Probably paid off by delta. Southwest is way better for economy class.

Cons: Four hour delay, rude gate agent, seat in front of me was broken making my already small space smaller, the plane smelled.

Cons: Was 4 hours late

Pros: On time clean comfortable flight

Pros: Comfort plus seats gave extra leg space.

Cons: Probably more of a Newark airport thing but we were delayed on the runway for over an hour because of drizzle. That is a joke. You can fly in light rain.

Cons: Smooth flight on time

Cons: Temperature in AA cabins are 10 degrees or more colder than your competitors. Uncomfortably cold in AA flights. Recently I have flow, with spirit, Southwest, United, and Delta. In all those cases the cabin temperature was warmer than AA. I have to say as an exec plat, I wish AA would fix this issue. It is something that ER waiting rooms have adjusted and it has statistically shown to improve satisfaction scores.

Cons: The crew seemed like they didn’t know what they were doing.

Cons: Except for Ginette , the rest of the crew weren’t courteous or polite. Couldn’t wait for you to complete your meal to clear up.

Cons: I ordered kosher food and again American Airlines didn’t get me any

Cons: Flight delayed for 2 hours

Pros: They left the bags at LAX. We we’re driving to Sun Valley and don’t have our ski clothes and equipment

Cons: Get our bags to us in the morning

Cons: On time

Cons: Better space. Better service. Terrible directions

Pros: Service was fast

Cons: Better seats

Cons: Everything was really nice. The snacks were good. I don’t know if there are excellent t snacks but very good.

Pros: Very attentive staff

Cons: I have no complaints

Pros: The fact that it wasn’t a full flight

Cons: Nothing I didn’t like.

Cons: Aka was happy with westjet

Pros: Everything was great, very little turbulence and the crew was great!

Cons: The only complaint I have are the little little flaps on the head rest. You can adjust them to rest your head unfortunately my wasn’t able to hold my head in place.

Cons: the boarding process was chaotic. not enough time was allowed for zone 1 passengers. the plane was old. the inflight entertainment didn’t work. the crew was friendly though. there was no hot food but the cold selections were ok. i would expect a much better customer experience for business class passengers.

Pros: Normal flight. WestJet is a great airline to travel on.

Pros: Upgraded

Cons: The plane departed 1.5 hours late due to crew issues.

Pros: That it arrived eventually without crashing

Cons: Boarding. Sitting on a tarmac in hot stuffy plane for 40 min is not why I was looking for

Pros: Excellent Service

Cons: More recent movies

Pros: Boarding process was easy and flight was smooth.

Pros: Wireless entertainment and seat spacing on the airbus

Cons: Boeing seats are too close together. Space them out

Cons: Was 4 hours late

Pros: my upgrades, I love them, thank you

Cons: mini pillows and eye masks :)))

Pros: There was nothing I liked. The plane was an hour late and nearly missed my connection.

Cons: Lost my bags

Cons: Better space. Better service. Terrible directions

Pros: Calm and safe, just like I like it.

Cons: The boarding crew wasn’t friendly

Cons: Nothing

Cons: No Food to buy available on board. We thought we could buy something. The coffee was good.

Pros: Crew was wonderful. Flight was on time.

Cons: IT TOOK 50 minutes to get our suitcase on arrival in Vancouver

Cons: Overstuffed storage bins. Absolutely chaotic and abysmal boarding process