We ran into trouble in Montreal. Exited the plane and Air Canada was excellent getting everyone quickly to their destinations. I give Air Canada a 100%.
The flight from Vancouver to Victoria is a fun little hop. The crew are friendly and helpful.
The food was awful. It had more than 2 hours delay. It was too expensive
Bluetooth to use earphones with the onboard entertainment system failed. WiFi worked at least.
I was notified 8 hours before that my flight was cancelled due to mechanical issues and they would let me know when they put me on a new flight. Didn’t hear back for 6 hours and was never notified and had to log into the app to find out I was put on a new flight. First time flying with air Canada and won’t fly with them again.
My entertainment system was not working for the entire trip. I notified the flight attendant but nothing was changed. I did not get chance to have any movie for entertainment for the entire 13 hrs trip.
Air Canada changed this flight from July 6th to July 16th without sending ANY notification. This was not discovered until arrival at the airport. We then had to spend 6 hours on the phone with JustFly to get rebooked on a different airline. No explanation given.
The code sharing reservation with United was messed up requiring extra trip to airport to fix. Air Canada customer service 2.5 hours on hold and resolved nothing.
The flight attendants went out of their way to help me align everything so I can catch my connection as soon as we landed
Cancelled flight, had to rearrange plans independently and no vouchers offered
Horrible experience. They broke the handle of my checked in suitcase and then refused pay for damages
A great flight. The crew was excellent too. Of particular note of excellence was the gluten-free meal which was one of the best offerings I’ve ever had on a plane. Outstanding work, BA chefs.
I had a great experience on this flight! The crew was extremely helpful and attentive. Seats are very comfortable and the in flight entertainment was excellent.
The onboard service was fantastic, really in a class of its own
Terrible. A 6 hour delay and no one could be bothered to communicate or help change routes to avoid unnecessary delays and frustration
App totally screwed me up trying to check in. Would not let me select a reasonable seat and therefore I was stuck in a totally uncomfortable seat for 7 hours. Will not take the chance again and use other airlines in future where no issue choosing seats
Everything was fine except not posting the gate number until 14 minutes before boarding. In an airport the size of Heathrow, that was unacceptable.
The least comfortable business class seat I have encountered for a while - very very firm when reclined making sleeping difficult. Cost cutting is visible everywhere - no offer to refill drinks (the wines were not good - so no real issue there :) ) Just not worth what BA charge
I had paid for my family to sit together on the plane. When we got to the plane this wasn't the case and we were separated. meanwhile the lady sitting next to me told me how she didn't pay and were all sitting together
Usual friendly BA crew who were helpful and so kind to the kids. New business class cabin combined with 787 makes for a really enjoyable experience.
