Daily cleaning, installation of cabin HEPA filters on flights from Saint John to Caribbean
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Scores according to KAYAK customer reviews
Pros: "Crew amazing"
Cons: "Flight length difference even with non stop"
Cons: "Quality of free snacks (pretzel packets) is poor choice for 11hr flight Mid flight snack is a cold sandwich, that tasted terrible Rude crew Delayed start from SFO resulted in delayed arrival at MUC Checked in bags did not transfer correctly in MUC to Lufthansa. Forced to wait extras 3hrs (estimate) in Madrid airport for bags Cannot track bags for last segment neither on United IOS app nor Lufthansa app. Poor integration between UA - LF systems Limited choice of movies"
Cons: "The cabin was so hot it was miserable!"
Pros: "Seating sucks, boarding proceedure sucks. Had to check and clear my passport 3 times!! United flight was hidden as Air Canada/Lufthansa else I would not have bought. Incredibly bad experience in 35 years of flying"
Cons: "Do not fly United Airlines internationally"
Cons: "This flight was five hours late. there was an exchange of four planes before United could provide one that did not need maintenance. When it was time to board there was a last minute gate change to a different terminal. Surely United must have known of this hours in advance."
Pros: "Fast easy"
Pros: "Japanese always do it right"
Pros: "The flight from MSO to DEN on United always involves small planes. Almost always the crew and attendant() are efficient and friendly. Tonight though our attendant made us all feel like we were in 1st class. She called everyone by their names when serving (Mr. O'Connor could I get you a beverage?), checked on us multiple times and was so friendly that she stood way out!"
Cons: "Squealing brake pads need some attention"
Pros: "The crew was excellent, the free entertainment was awesome. The flight departed on time, and arrived 25 minutes early."
Pros: "Nice crew. Free tv for delay"
Cons: "Flight delayed and then boarded very suddenly"
Cons: "Baggage did not make the connecting flight. Their baggage service is poor. Didn’t receive my 2 bags until 10:30pm the next day."
Pros: "The whole experience was good. This would be my favorite airlines in the future to travel anywhere"
Cons: "I would have preferred some more quantity of food"
Pros: "Happy with everything!! Upgraded to business class-from boarding, breakfast, blanket and exiting the plane-all was well:)"
Pros: "Excellent service. On time. No complaints"
Cons: "Was great"
Pros: "Nothing At All"
Cons: "United Airlines Was Unwilling To Assist With The Changing Of My Flight Due To The Circumstances In Puerto Rico And Wanted To Charge Me $1250 Just To Move My Flight One Day I Will Never Be Using This Service Again.Not To Mention They Wanted To Charge Me $75 Just To Pay For My Bags In Cash"
Pros: "Excellent crew and snacks, we were on time, actually arrived early in Boston."
Cons: "The strong exhaust fumes while in the gate was really uncomfortable. It finally cleared once under way but 10 minutes of breathing it was not pleasant."
Pros: "Flight left on time, landed early and the staff were excellent."
Cons: "The entertainment options were limited with no TVs provided and wifi only for portion of flight, and the seats did recline very much."
Pros: "Fast and effective. On time and crew was nice and helpful."
Cons: "They passed out drinks late !! Too close to landing time ."
Cons: "Paying for TV when first flight let Us watch app on our iPad for free. Also - lackluster food choices."
Pros: "Short and sweet"
Pros: "While it was a long flight it was comfortable and surprisingly the food was good."
Cons: "We ran late as the plane needed some work on it before we could take off; when it was finally done there was a storm and could not take off again. We were behind over an hour before we could leave but we made up for in as we had good tail wind."
Cons: "They delayed the flight 4 hrs knowing there was issues with the plan and lingered us on what's going on. The staff prepared to leave and come back while we wait thinking we was going to be on time smh, no real snack and no t.v. unless you pay to watch it"
Pros: "- Call of apology next morning to say my luggage was found and would come in that night"
Cons: "- My luggage did not make the connection into POS - No United staff meeting flight in PoS to take my report of lost luggage"
Pros: "Comfortable seats."
Cons: "United delayed my flight so I physically couldn't make the next plane, furthermore they didn't compensate my expenses from my extended airport stay which was 12 hours"
Pros: "Smooth process from checking in, to ,boarding, to arrival."
Pros: "The safe did a great job"
Cons: "The woman next to me had her computer angled toward my face with the brightness all the way up. On a red eye. It was rude, and she prevented me from sleeping at all on the flight."
Pros: "Left on time."
Cons: "Delay delay,?and delay and delay Poor communication from personnel Confusion thruout They are on a downward spiral Horrible seats Cattle drive"
Pros: "Departed on time and arrived early."
Cons: "Flight delayed 11 hrs, they could not offer me an alternative to get me to my event in time so after five hours at the airport I had to return home. Their offer was "maybe" a refund and a $10 food credit. Out $500+ lost in hotel fees at my destination- which most importantly, was my ten year grad school reunion!"
Pros: "Staff was excellent"
Cons: "Seats are really small paid extra for emergency row leg room but lost out on head room due to window seat. Should have warning & give free liquor as well"
Cons: "Flight was originally for 2:58pm. When I got to the airport it was delayed until 4:15pm. This wasn't ideal but I would still make my connecting flight in EWR at 6:20. I got to my gate to find a sign saying "most on time arrivals in our history" followed by my flight now delayed until 5:00pm. It was once again delayed into 5:20pm and so I had to be transferred to an American flight or else I would not have left the day scheduled."
Cons: "Our plane was United, so I don't think this reflects on Lufthansa, but rather United. The plane entertainment was extremely outdated and there was not enough room in the overhead containers for everyone's carry-ons. This problem made boarding a very long and aggrevating process."
Cons: "I had a death I my family you charge me $300 dollars to change my ticket you put me in a middle seat that was not reclining"
Pros: "cheerful, helpful crew text message giving me flight updates"
Cons: "flight was late due to unavailable equipment no peanuts for those of us who must have gluten-free snacks"
Cons: "Missed second flight due to mechanical problems on first flight. I wish the united app would at least offer alternatives when the flight problem is entirely theirs. But no, they expect you to wait in a huge line. I gave up and took the bus which had wonderful service!"
Pros: "The crew was very courteous and I lost my boarding pass and I was so worried but when I got off my first flight there was a rep for united at the gate who told me how to get a new one it was awesome"
Pros: "Absolutely no delay. Great assistance provided by flight attendants to ensure that everyone quickly secured their hand luggage."
Cons: "No issues to complain about"
Pros: "Food should be fee for the entire flight. It's a long flight over 4 hours."
Pros: "I liked that i didnt have a passanger"
Pros: "The crew, friendly."
Cons: "We left about 15-20 mins late. Full flight, no room to stretch. The form was given almost at the end of the flight with not enough time to fill it out. No pens were offered."
Pros: "Great flight attendant"
Pros: "Some movies to choose from, plenty of good action and drama choices."
Pros: "It took me to my destination safe"
Cons: "Over book Some staff attitude No inflight free movies or music selection thank god I had my iPad an I phone ...."
Pros: "That despite leaving late we arrived on time."
Cons: "The delays due to unorganization."
Pros: "There was more complimentary snacks available."
Pros: "I enjoyed very little about this experience. The crew was cordial however they lose the ability to perform simple tasks by the long standing protocols and overcrowded flights. Most of the crew are as unhappy as the passengers."
Cons: "The plane hit the brakes while taking off and returned to the gate due to a warning light. We were told nothing other than we needed to wait. They said the fix took 5 minutes but our wait took 2 hours. Not efficient. They rent out tablets for on plane entertainment, unlike every other plane I've ever flown, they make you pay to keep you happy during a 5.5 hour flight. Food was horrible. The seat did not recline and they eradicate every ounce of comfort to overpack the plane. The Captian made little announcements and the one he did make upon decent, started with "please fasten your seat belts, we are 65 miles away from Honolulu but...", I was sure the "light" came back on 30k feet about the pacific and we were going down. Finally - the last announcement from the head stewardess didn't include "Aloah, thank you for flying United". Seems minor but it goes to show they don't care anymore. That's the first time I hadn't heard the welcomed message after my 20th trip to the Islands. After my return flight I vow to never fly United again."
Airlines flying from Saint John to Caribbean have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Saint John to Caribbean
Masks required on board, masks provided on flights from Saint John to Caribbean
Social distancing seating
Middle seats unavailable to book on flights from Saint John to Caribbean
Testing for antibodies, testing for symptoms for flights from Saint John to Caribbean
Waiving of change fees. Search flexible flights from Saint John to Caribbean