The usual delays and of course our luggage never made it to our final destination.
I liked the friendliness of the crew. How they greeted you boarding and leaving the plane. The friendliness of the crew passing out snacks.
Boarding was on time (if not a little early). The flight was unfortunately not properly catered for snack boxes in main cabin. This is likely a one off instance, but it’s a long flight for no food options other than pretzels and Biscoffs. Service was attentive and friendly. This particular flight offered Delta’s DeltaOne lay flat first class seats. Would highly recommend. Flight left on time and arrived early!
Cons: "Well if my future father in law was on the flight it would have been wonderful, but he passed away July 7th, and I did get refunded, and we are mourning his loss and keep getting notifications about the flight and emails which makes it very difficult mentally. So it would be nice if Delta would get their process of refunds especially when it's a death to maybe not get notified. I was the one that purchased the tickets for him in April."
Pros: "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
Cons: "Nothing really. Flight was quick."
Pros: "Crew attentive and helpful"
Cons: "Do not lie to the passengers and make a lot of people check their bags when it’s empty overhead bins."
Cons: "Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze."
Pros: "Nothing horrible service"
Cons: "Seat assignment with Economy ticket."
Cons: "There was a lot of turbulence and people screaming in fear, it always makes me feel better when the crew says something reassuring to make people less anxious."
Pros: "The ease of travel that Delta efforts me"
Cons: "Easier status earnings"
Pros: "Crew and food"
Cons: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"
Cons: "Choice of healthier snack"
Cons: "Everything was excellent."
Cons: "Put in early flight"
Pros: "Getting to my destination."
Cons: "Leg room, more room for carry on bags, coats, etc."
Pros: "Crew was amazing and friendly. Flight was on time."
Pros: "Arrived on time and smooth flight though it was completely full"
Cons: "There was a mechanical delay and I ended up missing my flight. Even though I arrived 10 minutes prior to departure."
Pros: "Great crew"
Cons: "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."
Cons: "Why use old planes for such a long flight? Toilet overflowed, poor quality tv, and only peanuts?"
Pros: "Cornell and Dorothy and the other flight attendants were the BEST! Cornell actually welcomed each passenger as they came onboard. Dorothy modeled the emergency info in such a graceful way... that you chose to pay attention because she made you feel secure. My colleagues and I have all agreed to fly Delta again ( specifically the Atlanta/ Milwaukee flight) Because of these courteous, caring, and professional people!"
Cons: "The flight attendants weee rude, and no bar service"
Pros: "Flight ifself was okay once on the plane"
Cons: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Pros: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."
Cons: "insufficient overhead luggage space"
Cons: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."
Pros: "Customer service was great"
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Pros: "I like that Delta is efficient and the service is consistent. I pick Delta because I know what I’m going to get . I like that I can choose the entertainment I want and that everything is at my fingertips including flight info, food and beverage options, etc. it’s relatively comfortable but it’s not near the level of Virgin America or JetBlue."
Cons: "I’m not sure if it is due to LAX construction but it is chaotic at the airport. It is super confusing where you need to go, drop bags, etc. the weird part is Check in was in terminal 3 and gate at terminal 2. That is a long walk back and forth. There is probably a more efficient way of doing this. Besides that, they need to do a better job communicating that seats are changing and not Reggy before boarding. Though I can understand it can get crazy because people will panic but it’s not great heading up to enter in not knowing if you are sitting in window when you picked it for a reason. Otherwise, everything went smoothly."
Cons: "They change schedule day before we flight, the change schedule 2 time while were flighting"
Pros: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."
Pros: "Delta never used to be my first choice in airlines, but of my recent experience with them has been excellent. The people from the counter to the plane have been professional and courteous. This is why I will fly with them more frequently."
Pros: "Free movies helped the time fly by. Stewardess, or whatever the PC word us now, Britt was awesome"
Pros: "Great gate agent at JFK on the layover."
Cons: "No assigned seats on second flight til we got to JFK."
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Pros: "The entertainment was good and we didn't get charged for the blankets, as in other airlines, though it would have been nice not have needed them, the plane felt colder than 70 degrees!"
Cons: "Longer delay occurred when another passenger got into an argument with staff. It took soooo long for security to come to fix the situation so we could continue boarding. We were also packed in like sardines. I would pay more for more room, though business and first class are available, they're way too much."
Cons: "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."
Pros: "The flight left on time and landed earlier than anticipated"
Cons: "The seats were narrow and very upright"
Pros: "Flight was very comfortable and had a lot of space to move around"
Cons: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Pros: "Crew was excellent"
Cons: "It was delayed"
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "Plane left 2 hours late."
Pros: "Gate agent arranged flight via Salt Lake City and also gave me $15 lunch coupon for my troubles. She was awesome!"
Cons: "Dealing with West Jet to refund a mistake on the ticket purchase."
Cons: "I chose my seats when I purchased tickets thru Expedia. Then for some reason Delta wouldn't allow me to keep my seats and I had to have them assigned at boarding. Why? What causes this? I was stuck in the back of the small jet from Minneapolis to Cwa when there were a few open seats in the middle. Disappointed. I won't be choosing Delta in the future!"
Pros: "Nothing to like -- didn't fly"
Cons: "Delta delayed my flight so long that I'm now traveling another day."
There were endless delays on all 3 flights, and there was little to no communication concerning the delay as it was happening, on our last flight (YYZ to SJU). One flight attendant was rude; needs retraining.
Pros: "Short and sweet."
Cons: "We changed planes in Calgary, and we could have used better signage. Half of our flight got lost and ended up in the wrong gate. We all had to quickly backtrack. Thankfully we had enough time, but if our next flight had been earlier, we could have lost our connection."
Cons: "Overall it was good"
Pros: "Crew was great"
Cons: "No entertainment at all, read the brochure a few times"
Cons: "My seats were preassigned and at 24 hour check In you have to pay to change from economy to economy into a available seat. Make no sense and is rude. Very disappointed in WestJet and I’m anElite member."
Pros: "Crew was friendly"
Pros: "The two flights were fine, nice WestJet staff on the ground and in the air. But it will be very inconvenient if I don’t get my clothes, toiletries, and other things I need for my trip."
Cons: "As I said, my suitcase (that I checked through yeti Paris) is missing...."
Pros: "Crew was great . Seats not so much,"
Cons: "Maybe a movie for everyone."
Pros: "I enjoyed every bit of the flight"
Cons: "No beverage service at all and only pretzels offered when I asked if I could have nuts or cookies."
Pros: "As always, great service and flight"
Cons: "Nothing to complain about"
Cons: "Aisle seat in the last row...what a miserable experience. Unpleasant smell whenever someone does a number two in the lavatory. People hovering over you as they wait to use the lavatory, and constantly bumping into you as they walk by (an unfortunate consequence of the obesity epidemic). The area where parents bring their babies to cry. Seat does not recline so no relief on my back. Seat in front reclines so even less space for me. One of the last to leave the plane...particulary slow on my trip as suggested by the comments made by flight attendants."
Pros: "Everything about the flight was fine except the delay waiting for the new crew."
Cons: "The 90 minute delay taking off. The difficulty getting WestJet Connect entertainment software to work with my laptop. I finally gave up & watched tv on my phone."
Cons: "The flight left without me"
Cons: "Flight from Fort Lauderdale to Toronto heavily delayed, missed connection."
Pros: "Airport services were excellent. Wait at check in and security were very little, just a few minutes. We had an awesome experience on both Calgary and Montreal sides"
Pros: "I got to watch "The Post", which took the entire time of the flight. I've wanted to see that movie for months and didn't know how that would happen! Easy flight, good service, friendly crew."
Pros: "That I didn’t have to pay extra to check my bike as luggage. The crew and folks who work for west jet were really really friendly and helpful."
Cons: "That my bike didn’t arrive with me on the plane and that it wasn’t trackable once I arrived so I have no idea it’s status. It might interfere with my ability to complete my bike trip as planned, depending on how long it’s delayed."
Pros: "Super friendly staff, on-time flight, good entertainment options; very satisfied"
Pros: "Clean planes, positive and a bit funny attendants, easy in boarding. Service that is wonderful."
Pros: "The plane was clean, comfortable and the staff were good."
Cons: "It was 30 minutes late to board because we were waiting for the crew to arrive from another WJ flight and to transfer to this one."
Cons: "first time taking a westjet flight and we sat on plane for 2 hours before takeoff. disappointing"
Pros: "The crew was amazing and the boarding process went smoothly and fast."
Cons: "There was no entertainment for those of us without a compatible mobile/tablet device (I have a Nokia, therefore can't access the app). As always no complimentary meal but that's becoming a norm in most companies - strange how the prices don't really go down though... Seats were hard and unconfortable"
Pros: "The stewards and stewardess were fantastic."
Cons: "Its a little cramped in the seats."
Pros: "Delayed 2hours 30 min"
Cons: "Never flying with wast jets any more"
Pros: "Entertainment was good"
Cons: "The flight was delayed over an hour and then after landing baggage took a long time to come in. There were a lot of people gathered by the time baggage arrived and caused chaos."
Pros: "I was given a nice seat with plenty of leg room by the emergency exit ."
Pros: "What more do want? Loved the West Jet app Option for in-flight entertainment. Became a West Jet member and have applied for the West Jet credit card....What more can I say? Are there any job openings in Puerta Vallarta?"
Cons: "I didn't care, but my travel companion was not impressed when they ran out of cookies."
Pros: "The staff remained positive in a negative situation."
Cons: "The time delay was unfortunate. If we receive a reimbursement for out lost time, everyone will respect WestJet again."
Pros: "Gave me accommodations for the night and rescheduled my flight."
Cons: "Misinformed me about where to catch shuttle for the hotel. A representative told me I was to be given a free entrance to the flight lounge for the inconvenience and it was not approved."
Pros: "The pilot was awesome and the crew."
Pros: "One flight attendant"
Cons: "Everything. I never right reviews but I fly everywhere and this was the worst experience ever. Delayed flights and bad instructions. Really horrible customer service"
Cons: "ONE WAY TICKET Vancouver TO Tel Aviv was about $560 c.d -all- included. Went well 3 flights well. Ticket back from Tell Aviv took 4 flights , around $900cd . had to pick-up the suitcase each airport.., and pay for the suit case separately.."
Pros: "The staff was outstanding from the minute we arrived in Hamilton till we got to Edmonton. So impressed with the customer service."
Cons: "The pilot on the Honolulu flight to Vancouver left some documents at the hotel and he had to go back to get them therefore delaying our flight to vancouver. This caused a lot of passengers connection flights delayed and rebooked to another flight later on that day. No apologies or compensation of time wasted was given. Food vouchers would have been nice. The new boarding passes provided also pushed most of us passengers back to the last seats at the back of the plane.. which was a very uncomfortable experience."
Pros: "Crew and staff very helpful and friendly. Everything on time. Safety considerations."
Pros: "Staff were so friendly and helpful"
Pros: "Flight was on time."
Cons: "Seating was very cramped, uncomfortable."
Pros: "The airplane being pretty small, boarding and getting off was fast. No issues or delays either."
Pros: "The service its good"
Cons: "One baggage did not arrived"
Pros: "Staff was friendly"
Cons: "Just felt to hot and uncomfortable. The seating is to cramped"
Pros: "Stewardess let me change seats to a cooler part of the cabin at the back of the plane."
Cons: "The air temperature in the cabin was too hot."
Cons: "No meal on the plane"
Cons: "Low-quality white wine. Good to encourage Canadian production but cheap choices do not help the airline's réputation."
Pros: "Everything was shipshape and organized. Every crew membe r we talked with seemed knowledgeable and friendly. Good value."
Pros: "The flight was pretty good specially during landing"
Cons: "we didnt have an eta number to check in our flight on time. The front desk staff iwas so nice and helpful to rebook a later flight for us without having us to pay extra."
seat 3F broken in terms of recline, embarrassing for first class
I booked this reservation 2mo in advance with 2 lap babies. When i called to add the babies they never told me about the lap baby rule. If I would have known i would have bought my toddler her own seat no problem. They moved my seats far from each other. My babies need to sit near their mom it was a redeye. At check in the manager did us a “favor” and moved us to adjacent aisle seats… in the last row. Those seats don't recline and the constant people, flushing and talking woke the babies up all night. No one slept. The main attendant couldn’t be bothered and had a, get over it bad attitude. Oh did i mention i had a dog at my feet also?? Every time they were woken up by the bathroom (constantly) my babies would cry for their mommy and i could only hold on at a time. adjacent seats from mommy is not comforting . Why on earth would we be moved to those seats?! I know why. We were discriminated against for having babies. “Put the babies in the back.” I was a 4x a year flyer at minimum. We will NEVER fly with AA again and i will be filing a complaint. You should be ashamed of your treatment of a family and young children.
Short connecting flight to LAX from SFO. Only thing I maybe disliked was the lack of entertainment options, but what can I expect when it’s only a small jet to LAX
Pros: "empty plane"
Pros: "Prompt boarding and good directions from the crew"
Cons: "AA cancelled the Dallas flight before this one so they could fill up our flight. This does not seem very considerate of our health during a Pandemic especially with their messaging about social distancing. They also did a very poor job of keeping people patient in the deplaning process. They should have better messaging and a very non threatening way of encouraging passengers to be patient and courteous. Maybe they good offer each passenger a choice some type of goodie like a mint or a chocolate that says "please enjoy this while you wait for others to exit the plane"."
Pros: "The employees were as good as they could be, given the atrocious handling of the situation by American Airlines and its policies."
Cons: "We were 1.5 hours late leaving for an unknown reason (not weather). Then, it appeared that we didn't try and make up the lost time in the air (we also landed 1.5 hours late.) This caused a significant proportion of the passengers to miss their connecting flights. American didn't do anything to help other than offer a "discount" of about $10 off of over $100/night hotel rooms in the Philadelphia area to sleep overnight in Philadelphia. This was absolutely lousy customer service by American, and will definitely make me avoid American Airlines in the future."
Cons: "It is what it is, doesn’t have to be better"
Pros: "The seat was super comfortable, because of o lot of place for legs"
Cons: "The crew sometimes seems not to be happy with the passengers"
Pros: "Had a bulk head seat with no one sitting beside me and we landed early!"
Cons: "Maybe a gluten free snack option"
Pros: "The crew did an excellent, professional job."
Cons: "There were problems with arrival at the gate necessitating delay and 3 gate changes for connecting flight. This was not fault of American but due to a plane breaking down at the original gate at LAX causing our plane to be rerouted to a different gate."
Pros: "seat was basic. prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen."
Cons: "prefer having tv screens in the seatbacks as opposed to using my tiny phone as a viewing screen. only food available besides pretzel was pay food."
Pros: "I specifically flew today to catch their Boeing 787 while it's on its test flights. New plane, obviously clean and great entertainment in seatback."
Pros: "The crew was awesome, very attentive and helpful."
Cons: "The plain was very old meaning no screens, outlets, pretty much no entertainment what so ever. Seats are cramped."
Pros: "Overall the flight was great"
Cons: "I didn’t like the restrictions on the fare and being reminded several time with negative emails from the carrier about the restrictions."
Cons: "I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well."
Cons: "The plan was 20 minutes behind schedule on departure and to top it off they had me pick up my luggage and check in again making me miss my connection. As a result I lost my train ticket fees"
Pros: "The flight was great. Lots of movies to choose from. Food was pretty good too."
Cons: "They moved our flight around multiple times. We first had a layover in Chicago then through multiple emails and one phone call they just flew us straight to London with no layover. It all worked out it was just stressful not knowing exactly when we were flying out and if we were going to make our connecting flights. It did work out and we did make it."
Cons: "It was cancelled. Rebooked via support the whole route on to the next day. Airport AA staff is very unprofessional, they tried to put solving all problems onto customer the customer shoulders. Lost ~$500 due to the cancellation and nobody cares to compensate it. Completely disappointed about customer care."
Pros: "The inflight entertainment. They had a touch screen with a great selection of movies, music, and TV shows to kill the time with."
Cons: "No peanuts."
Pros: "I was lucky enough to have some really sweet flight attendants and was surprised (though maybe I shouldn't be) that we got a small meal."
Cons: "The economy class seats are just so uncomfortable and as soon as someone puts their seat back it is difficult to see the screen in front of you without putting your seat back as well. I suppose there are worse airlines..."
Pros: "Wonderful and super friendly crew"
Cons: "Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together.... that could be understable only if ticket is purchased at the last minute. We were applicable to switch with another couple who were in the same situation as us....."
Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Pros: "Not much"
Cons: "They forced my wife off of the flight because they would not check our bags in 35 minutes before the flight."
Cons: "Flight attendendant were unfriendly,she missed my dinner ,I had to call her so she bring my dinner!"
Pros: "Delayed and no AC working..."
Pros: "On time"
Cons: "Seat comfort was awful. I paid more for legroom but the actual seat was narrower then others. No one told me that. So legs were fine but my hips were squeezed. Seat cushion was also minimal. The base of my back was aching before take off."
Cons: "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
Pros: "On time. Comfortable seat. Courteous crew. Easy transfer."
Pros: "Free water and entertainment"
Cons: "No vegan meal options"
Cons: "We were not permitted to board the plane until later than expected, but were told we would still take off right away and regain lost time, no mention of a delay at last call or immediately after, despite the 20 minute delay by this point. After taxiing, the pilot informed us of withheld information, that ATC would delay our departure for ~40 minutes, but we could STILL try to make it up in the air. This was a bold faced lie. It was finally 9:52pm before we even took off from SFO. While idling, the cabin started to reek of jet fuel, and people started coughing and sneezing. Upon landing at LAX at 10:46pm, we were told that there was no gate for us, and that we would have to wait for an amount of time that kept changing every time there was an announcement. The toxic jet fumes started to permeate the cabin again, and people started coughing and sneezing in response. Ultimately it is 11:21pm by the time we reached our gate. At this point, the jetway was broken/failed to open, but despite this, the air conditioning was switched off and pax crowd the aisles without direction. Finally we managed to escape at 11:31pm."
Pros: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"
Pros: "In flight movies were varied, with both new and international films to watch. Flight attendants were nice. Boarding was smooth."
Cons: "Spent a while sitting on the plane waiting to take off because of some kind of delay, but that meant I could spend more time watching the in-flight entertainment."
Pros: "I was comfy on Philly to Venice flight, no one was sitting next to me"
Cons: "Staff at Philadelphia was rude when I asked for upgrade options the desk attendant told me " you should have booked 1st class from the beginning" in a rude and belittling demeanor."
Pros: "Flight left late, due to mechanical problems, but managed to arrive only a few minutes late"
Cons: "No food available, even though flight departed at noon"
Pros: "while our flight was delayed, they kept us well-informed about what was happening and didn't leave us in the dark. We were delayed because an fight attendant failed to show up, and there happened to be another off-duty flight attendant passenger on board who volunteered to work the flight so that we could still depart on time. Real thoughtful dedication!"
Pros: "I was surprised by the amount of room in the economy cabin."
Cons: "Check in very slow! The computers used for passenger self check in didn't work well. It took 6 attempts to read my passport, it never did read my green card, wouldn't accept my frequent flyer number. Other passengers were similarly frustrated. The attendant couldn't have been less helpful. I joined a line to check in with a counter clerk. The counter positions were seriously understaffed. The clerks seemed to be working quite slowly and were quite unconcerned about the growing line. I'm glad I checked in early for my flight!"
Cons: "I was not a fan that the overhead compartment for my row was not available due to the life raft in there. I understand you have to have one on board, but I think it should be more at the emergency aisles. Also the size of the seats and the space you get is not really worth the price anymore. No matter how big or small someone is, its not comfortable. Airlines need to get back to how the seating was back in the day with great leg room and the seats are a bit wider than what it is now."
Pros: "Smooth flight"
Cons: "No entertainment on a 5 hr flight. I know a lot of people bring devices but a set of headphones and some music would be nice"
Pros: "Flights on time and entire flight was a good experience for my 18 years old son to a first flight on his own."
Cons: "Maybe a better food choices"
Cons: "Got a notification of a TWO HOUR DELAY departing SFO. Rebooked into Charlotte instead of Dallas to connect to Fort Myers. THAT flight got delayed AFTER the doors were closed by another 45 minutes which caused me to miss my connection to Fort Myers AND have American Airlines leave my bag in Charlotte. I rebooked into West Palm Beach to drive to Fort Myers and my bag stayed in Charlotte even though there was ANOTHER 45 minute delay to change a tire on the plane. If I practiced medicine the way the airline handled customers, I'd kill every third patient!"
Pros: "Friendly and helpful crew."
Cons: "Not sure why American would fly a plane across the country with no electrical outlets, entertainment options, or food beyond snacks."
Pros: "Movies in flight."
Cons: "That I was rebooked and lied to at first as to why, and when getting another ticket the the ticket agent said the flight was rebook because "the crew didn't want to come to work". Not cool, I didn't react I simply got my ticket and just wemtnonw but there was no apology like they didn't care what I missed having to be rebooked I also wasn't given any sort of military discount no seats no baggage. Other airlines I've flown the past months always do something for military."
Cons: "My tickets ultimately were booked through Kayak/webjet. I will never book through webjet again. You can't directly speak with an agent. They never sent me my e-tickets. I couldn't download my tickets prior to arriving at the airport. It was super confusing because I couldn't figure out whether I was flying on British Airways or American Airlines. I didn't know what terminal to go to. I finally checked in with American even after they told me to go to British Airways. Next, American said that my booking was messed up such that they couldn't check my bag through. So at Chicago I had to exit the Secure area, pick up my bag from baggage check, check it back in and go back through security. I still didn't have my ticket for the chicago-barcelona leg of the trip. At American, they told be I had to exit the airport again to go to British Airways for the Chicago- Barcelona leg of the trip. Luckily, i asked another agent and she confirmed my flight was though American. It was the most confusing flight experience, I have ever had."
Pros: "The entire fly, connections, food and both crews excelente. Flight on time."
Pros: "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
Cons: "No food for purchase, just a drink and biscuit."
Pros: "Headrest entertainment systems"
Cons: "Lack of comfort in the seat, pay for every little thing, departed late, 90% of all passengers seems to be lumped in "Group 6" making boarding extremely annoying. I suppose any other group costs extra."
Cons: "arrived at SFO. walked up to kiosk. Entered info. $25 x 2 for first bag! paid. went up to check-in agent. She agreed it was a mistake but could not issue refund. "refund.aa.com" did not work. very frustrating way to begin long trip. even though it was a four hour flight, AA used an older plane; roll-aboards only fit sideways, not wheels in or out, , in storage above seats, so space ran out quickly. flight crew grumbled about plane as well. not very reassuring way to fly."
Pros: "On time"
Cons: "They charge for everything luggage they can see in the front desk. My 63 years old mother had her small size hand carrier, a travel tote on top (with her travel blanket and her medicine) and a crossbody passport size. They told her to put it in her tote!!! Only 2 items allows. ... In the plane she saw passengers carried way more than what that."
1st flight was late by 19 mins. Due to immigration and customs we missed by 5 mins and 2 even 2 flight was delayed my 20 mins still they did not took us. We had to Wait at airport for 4 hours. Really bad experience.
Pros: "Very little. The staff is polite but they have no information and really are not empowered they solve any problems"
Cons: "The flight was delayed over an hour taking off due to final checks and luggage. In sprite of the pilot announcing smooth sky’s we had terbulence and seatbelts on for 60% of the flight. And when we arrived the luggage of at least 15 passengers, including mine, did not arrive. After waiting 45 minutes at the carousel for the luggage and another 35 at the priority desk I was informed that the luggage was not coming on the next flight but the next day. They apparently had run out of overnight bags so I had to buy a toothbrush and a t-shirt at the airport to sleep in. Now normally I would pack a carry on with the basic essentials for such a situation but this was a direct fight with 3 follow flights to the same destination..... I have no idea who votes for Air Canada or how many votes it takes to win the awards they keep claiming but there is something wrong..."
Pros: "Staff were friendly and helpful."
Cons: "Movie selection was limited although I found one in the lot that I thoroughly enjoyed. As always with Air Canada, you only get the most basic snacks and everything else is extra."
Pros: "Nice plane, great staff"
Cons: "Slow to board and slow in Vancouver to get the jetway Connie red."
Cons: "Meals & steward"
Cons: "Onboard entertainment did not work. This 5 hour flight did not even offer a snack. Flight was late to leave, and then sat on the runway for 40 min on arrival. The Captain announced a "10 min wait". This was misleading."
Cons: "No food for an international flight"
Pros: "Great flight, on-time, comfortable for economy class, food was decent for airplane food, free wine"
Cons: "Staff was not friendly to some other passengers, they had to wait hours for coffee. Long layover"
Cons: "waiting so long for baggage"
Cons: "Flight was delayed multiple times. Flight was scheduled to take off at 1210 pm, delayed to 1510, delayed again to 1700 then delayed to 2110 and hen finally boarded at 2230 but the flight did not take off for an additional 2 hours making the total flight delay 12+ hours. My mom did not speak English and the staff at the boarding gate would not provide her a translator nor where they willing to talk to us over the phone to assist her. I understand that delays happen but the lack of assistance and multiple delays was alarming (with clear weather). Air Canada device over the phone was unprofessional as well when I called to discuss the lack of assistance we received."
Pros: "The pilots were professional, got us there on time and did a wonderful smooth landing."
Cons: "The flights attendants uniforms were wrinkled and old, tired and worn out looking, their behaviour was the same. They were pretty much tired and disinterested in their job. Time to hire new blood, get new, fresh looking uniforms, and there definitely should be a weight limit, I have seen flight attendants who have to turn sideways to get down the aisle comfortably, what on earth would they do in an emergency. Yes size does matter. Look to JAP airlines for style and dignity in the job. Having said that I love Air Canada and fly it as often as possible home."
Cons: "I couldn't board the plane due to new documentation requirements for travelers transiting in Canada. I understand the rules of the internet fare (no returns, exchanges or cancellations) but the customer service was awful. They didn't offer me any other alternative but to loose full value of the ticket ($1700). Nobody (kayak, vayama, air canada or brussel airlines) gave me any kind of information about those new requirements and I ended up cancelling the whole trip as I couldn't find any other flight to get to Europe. Really upsetting...."
Cons: "Everything costs extra: picking seats, pillows, blankets, no Economy Plus for Star Alliance elites, any food, etc."
Pros: "The plane was spacious with comfortable seats. Entertainment selections were a highlight. I liked that they offered your buds. Not nearly as bad as United despite some customer service issues."
Cons: "Our tables were dirty so we could not set our drinks and food on them. When we were boarding, one of the crew members was yelling at an older Asian lady. She was in the wrong seat but she obviously did not speak English. She was also of the age where she could have had dementia. He said that she was responsible for holding up the plane and the boarding process. On the return flight, I encountered a very rude boarding agent. Her actions warranted an apology, but I did not receive one. She just would not look at me."
Cons: "Super noisy and we left 30 minutes late"
Cons: "I was refused boarding after being told I could fly. A horrible experience--rebooking for my wife and I cost us 1,000 dollars."
Cons: "It was horrible experience going through the Vancouver custom. Some one decided to random check a brown guy traveling alone. Okay, I get it. I give them credit for profiling me. But, I was very disappointed that they only know and follow the rules in their book. Dumping the luggage and wallet on the floor and then asked me to put everything back was not gonna help you find anything. They need to be bit smart and have some people skills. I mean a car salesman is smarter than this custom officer. I walked in for random screening with great respect for those officers but walked out with zero respect and maybe worse experience of my life. If you mistreat a innocent person just have a courtesy to say sorry or give them a stuffed canadian bear. We can understand!! One last thing for custom or border officers, treat the people the way you wanted to be treated."
Cons: "The connection process at YYZ airport. You need to clear security twice in order to connect. Risk of missing flights got connection because the walk to terminal is long and security checkpoint is very inefficient and sllw"
Pros: "Not much"
Cons: "They made me gate check bag because it wouldn't fit in bag sizer. Most bags wouldn't fit in sizer but I was singled out for no good reason."
Cons: "Disappointing and awful. My flight got 5.5h delayed before even leaving. I was not even notified about that. I hope to receive a refund because it was the biggest inconvenine Air Canada has ever caused me."
Pros: "The lady at the counter was very pleasant when she realized my dad had forgotten his wallet and offered him to put him on next flight if I didn't make it back in time with his wallet, I liked how she had made him feel better by showing him grace and mercy that his mistake was fixable."
Cons: "At SFO it is always a mess when you take a flight because you can either be in International terminal - that would be logical, since this is a us Canada flight but at other times you need to go to the united ticket counter instead (even though I get sent between the counters often I can't remember if this is terminal 3) - The lady in line was trying to get my dad to leave this line to go to the other counter line without asking about his specific flight, it caused an argument in my travel party because they thought she was right and I insisted we stay in this line. The lady didn't even acknowledge what I was trying to say and kept telling my dad to go to the other terminal when we were at the correct one. There is nobody that can seem to tell you which terminal to go to prior to arriving at the airport so it doesn't help when someone provides misinformation at the airport while in line. Travel can already Be stressful."
Pros: "Direct flight"
Cons: "Air Canada pricing is same as other non budget airlines like British airways, Lufthansa but service is on par with budget airlines like Ryan Air. I'm amazed how they get away with it."
Pros: "Nice crew"
Cons: "No complaints"
Pros: "Safety belt actually fit around my waist - I am a bigger person"
Cons: "I was on isle staff kept on bumping into me (not purposely) They need to take time to ensure they are not bumping clients"
Cons: "The amount of hand luggage taken on board is getting totally out of hand people are boarding with two or three huge bags."
Cons: "Flight was delayed. Was supposed to leave 5:15 pm but did leave until 9:30 pm. They could have given us a more accurate time so we could have not gone to the airport so early instead of saying 45 minute delay and then 1 hour and then constantly delaying it to 4 hours. Nothing was offered in compensation."
Cons: "I was annoyed to find that Air Canada has invented special terminology to justify charging for a single checked bag on an international flight. At the check in counter, the representative explained to me that Canada is "trans border" and not "international," so they don't offer a free checked bag. However, I was still required to present my passport and go through customs, and I'm pretty sure I came out of the plane in a different country than I started in, so I conclude that they are splitting hairs to cheat customers out of a standard service."
Pros: "Feel safe on the plane,I took direct flight which flu very quick & smooth,my heavy suitcase was taking care properly,hostess did theirs job nicely."
Cons: "Nothing,I was happy with my trips"
Cons: "Food and no tv on the seat didn't want to look own the whole time"
Cons: "Flight departing Toronto to Amsterdam was cancelled without adequate compensation. Flight was supposed to depart at 8:45. Was delayed repeatedly then cancelled at 11pm. Air canada wasn't able to get us a hotel voucher until 1:45 am and hotel check in at 2 am. Complete disruption of travel plans. Customer service at Toronto airport was terrible."
Pros: "That staff was nice and helpful, they only had food for purchase but it tasted great and wasn't too pricey!"
Cons: "The plane should have been retired a year ago. It was an old airbus. Seating was uncomfortable, the entertainment systems outdated, and the aisles were cramped. Thankfully it was a short flight."
Pros: "I think a little more leg room compare to some economy flights."
Cons: "I was very unhappy that I could not sit with my husband both ways when we booked the flight together. And we got middle seats which we hate and requested aisle seats. We were also initially placed extremely far away and I was able to change seats to at least being closer, but not together. There was a couple that was throwing a fit that they weren't sitting together in my husband's aisle. The water they provided came from a pitcher and not a bottle and it tasted nasty. I did ask for hot tea on one of the flights and was told they had nothing hot. My tray table was dirty. Sticky stuff on the buckle of the seatbelt. Used plastic cup by my seat when boarding."
Pros: "Plane seats were comfortable with decent headrests and reclining. First class looked roomy, but I was in economy."
Cons: "There was water/condensation dripping from the roof onto my lap while I was sleeping, and I woke up with my entire thigh drenched. I was able to move to an open seat, but the "gentleman" (coughjerkcough) next to me obviously wasn't happy about the encroachment, so he coped by elbowing me in the side throughout the entire 5-hour flight. Every movement of his was an opportunity to punch me in the arm or shoulder, and I don't even take up that much space, so he was literally reaching over into my seat to do this. And, this portion of the plane was in a cold zone. I and the other passengers were cold (I heard others complAining about it too)."
Pros: "Amazing leg room for my 6'1 partner on the regular seat."
Cons: "My entertainment system was not working so I had to share my partners beside me."
Pros: "The price, kayak beat every other website. Glad my friend suggested I try using it."
Cons: "Sometimes a little bit confusing for which airline im suppose to go when there was a connecting flight."
Pros: "Check in and boarding process ok."
Cons: "Had to buy meal on the SFO-Montreal leg, which was at the snack/wrap level. Constraint space seats."
Pros: "Left on time"
Cons: "Didn't pick up dinner trays, when they passed out breakfast, one lady didn't bother to hand out the napkin or the bottle of water to people, while the lady going down the other aisle did. Greasy pice of cake and no napkin, and a red eye flight and no water? I saw them on the cart, I guess it was just too much work to hand them out!!!"
Cons: "I needed Some help with my bag for the overhead bin and the flight attendant didn't help me properly and they said it was too heavy and another got angry and said we will charge you for this next time . If they had helped me with the bag it would not have needed to be checked in and there was certainly no need to be rude about it"
Pros: "We actually arrived alive."
Cons: "We arrived into London so late that we were forced to take a taxi at a huge expense. During the 3 hr delay the only food provided was a small bag of pretzels and water."
Cons: "Was disappointed that there were no food/snack options on a 6-hour international flight. Also no pillows or blankets on a redeye"
Pros: "That we arrived on time"
Cons: "The food was terrible, the service was grumpy, and one of the carts hit my shoe so hard that it tore it."
Pros: "The pilot was good"
Cons: "My tv did not work, the crew was not overly friendly and I was disappointed that for a 5 hr flight there was not even a snack. For the price of the ticket I expected better service"
Pros: "Very nice people, seats large enough"
Cons: "impossible to work on my computer, plug without enough power turn off automatically"
Pros: "I enjoyed the efficiency and friendliness of the crew and the timliness of the flights themselves as well as the boarding process."
Cons: "First flight: My headphones didn't work with the entertainment system and the only other option to watch what was on the tv was to purchase headphones. Also, the movie skeleton was somewhat limited. Also, it was a longer flight but there was no free food option"
Pros: "Really liked the crew and entertainment options and the fact that all seats had tvs even for a relatively short flight."
Cons: "I find it really strange that you can't wear over ear headphones during boarding/takeoff/landing. Didn't like that. Everything else was great."
Cons: "The flight needed canada transit visa and you guys dint even said me. Moreover when I contacted vayama as my bookings were proceeded by them even they dint helped me and then I had to cancel my ticket. I expect you to refund my money because of your fault I could not board the flight and had a horrible experience"
Cons: "As we were ready to start boarding, suddenly the desk employees announced that anyone who had done a self serve or web check in needed to come to the desk with ID. Seemed like at least 75% had done this! Also at the same time they decided to make a point about only 1 hand carry per person and probably 25% of the so called hand carry items ended up being checked in as they were far too big and never should have been allowed in the first place. A good portion of the passenger had 2 hand carry SUITCASES each. This all should have been dealt with during the waiting period - not at the 30 min mark before departure. Flight departed late as a result."
Pros: "Some of the members of the crew were so nice"
Cons: "SFO to Montreal: no complimentary food; not even nuts. I was forced to check in my bag because it wouldn't fit in the tiny sizer."
Cons: "The complimentary earphones provided on the flight were the worst ear buds I have ever worn and were extremely uncomfortable. If you're going to make it so passengers cannot use their own earphones without the sound being distorted, then please upgrade your earphones to something more comfortable. My ears were sore the whole flight trying to readjust the ear buds."
Great price and on time, don’t let the bad behavior customer return, restricted them for life.
Pros: "The seats were fine and the plane was in good shape."
Cons: "The food is mediocre - everything has meat in it and they use tons of plastic. Also, the plane was late getting to the gate. This wouldn’t have been an issue had the pilot not decided to off board and then re onboard cargo (the commercial stuff they get paid to carry). This took about 20 minutes and then after the winds changed, he decided he could load more passengers. So despite having the doors locked and getting ready to leave the gate, they opened the doors up again and boarded more people for the next 40 minutes. So they chose to make a delayed flight even more delayed (on Christmas Eve). So we inevitably missed our connection in sydney and had to pay a change fee since it’s a different airline. Thanks for the Christmas gift United - you always know how to disappoint your passengers."
Pros: "Short flight time"
Cons: "We were delayed initially because our jet was given to a different flight which had been delayed due to mechanical problems. Then our incoming flight was first from San Diego, then Los Angeles. The arrival was delayed several times. Then our boarding was delayed several times. By the time we we in the air, we were even later. The flight was so turbulent, there was no food or beverage service, which isn't important anyway since that has become a token gesture by airlines anyway. . If this was an isolated incident, I could ignore it but it seems that this almost always happens when I fly United."
Pros: "Seats and entertainment"
Cons: "One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one"
Pros: "Very friendly cabin crew. Sufficient food, quite tasty."
Cons: "Extra charge for spirits. Only beer or wine complimentary. Poor headphones and image quality so overall entertainment mediocre."
Pros: "There was nothing I liked about this flight."
Cons: "No verbal announcements during boarding meant this flight had a very chaotic beginning. I cannot believe how tight the seats are on United's planes, and I am not a terribly large person. Airlines that still charge passengers for in-flight entertainment deserve a special sort of hatred that they receive, and United is the worst for this. Charging for wifi and movies is straight out of the year 2000, and that's squarely where United is. If JetBlue can offer free wifi, complementary movies and TV, snacks that are not stale, and an extra inch of legroom so can United. I hate this airline."
Pros: "Landed early"
Cons: "No wifi or substantial snacks/dinner. Paid for bag"
Pros: "The TV shows and movie collection is good."
Cons: "Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year)."
Cons: "It was HORRIBLE. They had to book us on another flight to Houston and then to Dallas because there were no more direct flights. We arrived at the check in counter at 10 AM. Flight left at 10:40. We were only 5 minutes late for the cutoff after a 15 hour flight with delays that were NOT our fault but were the fault of the airline itself. Our seats were terrible going back and they did not even offer us any kind of voucher to help with the added time and stress of having to wait for another flight and take an extra one."
Cons: "Very cramped with staff who I found overbearing. Not the most pleasant experience."
Pros: "economy plua has a reasonable amount of room, good food for breakfast, nice movies in flight."
Cons: "they canceled our flight to hanaeda and instead had us take an hour later flight to narita which is a 1 1/2 hour $30 bus ride away which they don’t pay for. this caused us to miss our connecting flight to Asahikawa, the last flight of the day. The connection time allowed was not nearly enough even if the plane had not been an hour late and there are no flights to asahikawa from narita. yo have to transfer to hanaeda. remind me not to fly United to Tokyo again as I’m pretty sure the flight was canceled because it was not full enough. Even the narita flight with all the hanaeda passengers rebooked on it was not full. So i suspect this may be a relatively common occurance on the hanaeda flight."
Cons: "Delayed for so long! 5 hrs"
Pros: "Flight was on time and I received my checked baggage."
Cons: "Seat was uncomfortable due to insufficient foot space. All (about 6) overhead bins in the rear of the aircraft were full because crew stored “essential equipment” in them. Crew was not professional. After takeoff they never came around to see if anyone needed anything and not even a glass of water was offered for the entire flight. They didn’t even ensure that everyone wore seatbelts on landing - woman next to me was stretched out hugging her companion while landing wilth unbuckled seatbelt. Entertainment screen did not wirk properly."
Pros: "The person at the United customer service desk was able to book me on the next available flight to Reno (after missing my original flight mentioned above) quickly and efficiently. Boarding was fast."
Cons: "I was late to my original flight and the United personal that I talked to at the gate was very rude. I asked if the plane was still boarding and all she said was go to customer service. I know I gave her a questioning look because this did not answer my original question. She repeated her statement again this time pointing. I would have preferred that she tell me that the flight had finished boarding but customer service could help me get on another flight. I feel that would have been more professional. My new flight was also an hour late"
Pros: "Reached SFO safely. Thank God!"
Cons: "Awfully rude and uncaring cabin crew. Especially a guy named Eric. Bumped my shoulder with service cart when Zi was sleeping. Ignored me when I tried to catch his attention several times. Didn’t care a damn about offering a vegetarian meal/snack. Both times only available meal was non vegetarian. Normally the crew tries to accommodate and offer some options. But Eric said this was it...take it or leave it. Just so rude and uncaring. No entertainment in head rest in front. Internet was extremely spotty and the charging station would stop after some time automatically :("
Pros: "Entertainment had good choices. I was very comfortable in the chairs. The crew was overall friendly."
Cons: "Wish the entertainment came with tablets already installed instead if for purchase. Would be nice to have gluten-free options for snacks. Since my first flight was delayed and I barely made it to my connection, I had no time to grab something to eat at the airport. And being celiac, there was only a nut and fruit mix. Not enough to substitute for a meal. My biggest complaint however is with 3 hours left of the flight, i turned on the call button to request a beverage and nobody came. I waited 45 minutes, having to turn on the light 3 separate time because it automatically must have timed out. I couldn't get out of my seat due to seat belt sign. I looked back into the rear galley and 5 attendants were back there talking. Tried to get their attention. Nothing. Finally, I got up and went to get my own drinks. Being a server at hotel in waikiki, I understand that customer service is very important. And though I understand that they may have been busy and unable to answer my call, I could see that clearly was not the problem. They were just standing there and chatting. Very frustrating. Though they were friendly, they just simply weren't paying attention. I have to say in all honesty, I will not be recommending nor flying United airlines again."
Pros: "Again could not fault staff and quality of flight services, luckily space to sleep so fantastic flight."
Pros: "The boarding was fast and easy. The crew were friendly and accommodating. The entertainment was bring your own phone, tablet or computer to watch movies over wifi. We could not access our United account so we could not watch the movies, which was lame for a 5 hour flight. The food was also unpleasant as usual. You'd think a multimillion dollar airline could afford to feed people more than drinks and a cookie. What happened to the hospitality of the industry? If you came to my house for 5 hours and I gave you one cookie and a beverage maybe two you would think I was rude or down right cheap."
Cons: "The crew were wonderful. My husband was on a business trip and I was able to sit with him. The staff didn't wake me up and they were generous with the sodas."
Pros: "Unfortunately I won’t leave until morning. However I can already answer this question. I will like the fact that I’ll be seeing my only child after an entire year!"
Cons: "I didn’t like the fact that United Airlines took time away from us. Because she’s military I don’t get to see her as often as I’d like. I booked my trip from October 5-16 2017 and our vacation together won’t start until a day later. Some may say it’s only a day but I say different and I should be compensated for my loss as well as so many other people that were traveling with me. My overall experience with this airline was horrible! I won’t say I’d never use them again because you never say never BUT they will be my last resort!"
Cons: "Seats to small. But I am 6'3"" and my son traveling with me is 6'5"."
Pros: "Security Video was interesting. Seat was wide and comfortable."
Cons: "Food was tasty, but strange smell was contaminated. Announce was so fast and unclear both English and Japanese. I felt no intention to communicate."
Pros: "Boarding was really easy"
Cons: "Not only you have to pay for checking one bag, not only you have to pay for a poor meal, you also have to bring your own device to watch a movie!"
Cons: "1. The flights within the US and Canada was delayed. 2. The United Airline staff in San Francisco told me to pick up my luggage when I get to Seattle despite of the fact that my final destination was Vancouver. I questioned the staff about this ata this seemed odd, but he insisted that I pick up my luggage in Seattle. Upon arrival to Seattle I went to the baggage claim area to find out that my luggage was already put through to the connecting airline to Vancouver. This resulted in me having to go through a long line of passengers to do all of the security checks again to enter the international airport gates. This almost resulted in me missing my connecting flight to Vancouver. The only saving grace was that the flight was delayed by another hour. 3. Changes made on my connecting flights were only given to me during my check in at Auckland. My previous booking was Auckland -San Francisco - Portland - Vancouver. The boarding pass I was given in Auckland omitted Portland and was changed to Seattle. I was never informed about this by United Airlines. 4. United Airlines website NOT allowing me to log in using my e-mail."
Pros: "Flight attendants are nice. I picked one of the seats at the end so plenty leg room."
Cons: "OK, United, I understand and fully support "no more seat monitor" policy to reduce costs (even though it seems very backward); however, there's one problem--if you still want to enjoy onboard entertainments, you need to download the United application above 10,000 feet where you can never find your 4G connection. Oh wait, but there's still Wi-Fi service, right? Sure, if you are willing to pay $17 just to download application!! United, I understand how you want to make little money out of a customer's pocket, but this is not how you should do it. You should at least allow internet connection before departure or let the customer aware they need to download application beforehand."
Pros: "Getting off the plane"
Cons: "The guy puked halfway through the flt and not one single flt attendant came even though they were serving drinks repeatedly to the dr sitting in the row in front of me. Also the flt was delayed as we waited almost an hour for people trying to connect which made me more upset since I was rebooked on that later flt because although my previous flt was there half hour before departure, we didn't have a gate to use which caused me to be 15 mins late for my original flt. Did they wait for me?! NO! I was rebooked. It's unfair that they stole an hour of life from every other passenger to accommodate a few. Back to the guy who puked, an hour after that he started shaking and grabbing his head and asking me why am I hurting his heart. Then incoherent blathering and then his last episode 20 minutes before we land in which he started hitting himself in the head saying he would die right now for his wife and how he's made mistakes. It was three separate incidents from this one passenger and not one flt attendant noticed? Yeah it was bad piled on worse stacked on top of never United ever again."
Pros: "The boarding was pretty good for this flight, seemed simple enough, everyone was pleasant. And I was near an exit, which offered sufficient leg room."
Cons: "I was disappointed by a few things... 1. The staff didn't much care to be there. They seemed distant and unconcerned, although their words were supportive. I just got off a flight from Seoul to SF, with United (892) and they admittedly stated that they were understaffed (which was completely fine) and their attitudes were much more supportive than that of the following team (486), a flight from SF to IAD. 2. I was surprised, that on a 5hr flight, they only offered a half bag of mixed items and two rounds of beverages. I was sure that they would feed us something. However, if it's not the policy, I get it...but I asked if they had anything I could purchase, the flight attendant points me to the menu pamphlet and says that I could choose from there. I asked for the Chilled Chicken with Slaw and she promptly lets me know that they only have cheeseburgers, a protein box and Cheese. For a person who's lactose intolerant, I was again disappointed by the service--why ask me to go to the menu, if you knew there were only three items you were offering?? So I didn't order anything. 3. The entertainment blows my mind. I've flown with you guys like 8 times this year, and the app still does not work properly, however, before every flight, someone mentions over the intercom to be sure to download the app...but if it doesn't work...why offer it? Also, if there are tvs at the back of every headrest, the least you could offer is a random movie, versus the commercials about how great the app is, or whatever was scrolling along. Lastly, please note, I was trying to figure out a way to make a comment to United...but didn't want to sound TOOO disgruntled. I'm not opposed to flying with UA, absolutely not, but if any of these things are addressed, I definitely feel you will be making a massive improvement on what seems to be an airline that I'd think twice about taking. Feel free to e-mail or call me. I don't mean to sound rude...but having flown other airlines, and knowing that UA has been around for a while, i just hoped the experience would be better."
Pros: "Crew on board was professional."
Cons: "Plane was delayed over two hours due to mechanical issues. I missed my connections. Three separate United employees assure me I'd be rebooked for onward travel. I was sent to three different counters regarding my onward travel - sent from terminal to terminal. No onward travel was resolved and I eventually just paid for a train onward. I was told this was because it was a weather delay but at the boarding gate multiple announcements were made about repairing the plane and replacing batteries. United deliberately wasted my time and never fulfilled their obligations to get me to my destination. (Additionally, wifi and entertainment was not functional the entire 11 hour flight)"
Cons: "5 minutes before we boarded they tried to change my seat without informing me.... luckily it popped up on my phone that my seat had changed I reserved an aisle seat when I made my reservations five days before the flight. All of a sudden they put me in the middle seat ...so I went to the counter and the person at the counter tried to tell me that I just changed to the aisle seat that I had which I actually have had for 5 days and she tried to tell me that I was lying to her I was not very pleased with United at all!!! I made it very clear and even showed her the email from 5 days ago where I had that seats all along the aisle seat that she took away from me and put me in the middle somewhere so three minutes later she told me to look at my phone and she changed me back but that's after she basically called me a liar and said I didn't know what I was talking about!! Worst US AIRLINE!!"
Cons: "Leg I was only offered economy. Not plus"
Pros: "It was perfect flight by all means"
Cons: "Never got to do this flight because of the previous flight which is reviewed below: My seat was broken and wouldn't stay in upright position. This really pissed off the passenger behind me. Crew kept telling me to put my seat upright, I kept having to tell them the seat was broken. Old airplane with no in-seat entertainment. they advertise on the seat that you can watch all their entertainment content for free, but then you have to pay for wifi to watch so it's not free then, is it? Every movie or show requires "additional software" so you have to purchase internet to do the download. This is an 11 hour flight, I would have appreciated being able to watch a movie or something without forking out $30. Flight was delayed, so we were low on time to make our connection. I asked a flight attendant twice if we could get help deplaning early or at least get moved up some rows since we were in the very back of a 747 (there were plenty of vacant seats). They said no, and told us that customs would only take a minute and that the other united flight knew we'd be coming and would wait. I don't usually fly united; other airlines typically will actively take steps to help (like moving connecting passengers to the front shortly before landing) if they are the cause of the delay. Customs had only one agent working and we were pretty much last in line so that process took over an hour. Just moving us 10 rows forward before landing would have made all the difference because our connecting flight closed its doors and taxied for takeoff less than 5 minutes before we arrived. They had some united employees guiding and directing a couple of passengers that were going to be late for a connection to LAX, but no help for those of us connecting to portland. Customer service didn't even offer a verbal apology. Last time I flew with united, I also had a terrible experience for different reasons. I did not intend to fly united for this flight, but I purchased tickets through and for Lufthansa, and this flight was regrettably operated by united. Another thing I don't like - the food was horrendous. It was a breakfast sandwich that was advertised as "hot and fresh" on the packaging but was served straight from the refrigerator. I was in the middle seats with one person to my left and two people to my right. Everyone took only one bite and threw away the rest. Just don't bother serving the food if it's going to be that bad, it's very wasteful. I always appreciate a hot towelette after a long overnight flight. United offered no such thing which was a first for me. Regarding boarding: they called us all up to line up in boarding groups and then we had to stand in line for 65 minutes. I have a bad back and had to sit on the carpet to avoid being last in line and not having space for my carry on bag. Would have been nicer if they would have just let us sit in the chairs at the gate in comfort until they were ready to board."
Pros: "No entertainment unless you pay, but you can't turn the tv off, so it's playing bright ads in your face all night. Awesome."
Cons: "If you want to feel like you're riding the most cramped Greyhound bus, definitely ride with united."
Pros: "Not much"
Cons: "Flight delayed after boarding by 30 + minutes. Snack was not only meager but tasted stale. As my flight from LA was a bit late I didn't really have time to get something to take on the plane. The on board choices were expensive and not at all appealing. Beverage service was only twice. The plane was dirty I had trash in the seat pocket in front of me. The bathroom I used was awful. Trash on the floor toilet was dirty and it smelt bad. It was comparable to a train I took crossing Siberia in the 90,s. My flight to LA was delayed by 51/2 hours. I was given a voucher but after this experience not sure I will ever use it"
Cons: "Arrived in SFO late due to delay from SBP on flight 5022. Rushed to the gate for flight 5992 which was scheduled to board at 2:00 and depart at 2:25. Arrived at the gate at 2:12 with 4 other passengers, 3 of which came from flight 5022. Found the door to the jetway closed and no airline employee to be seen. One fellow passenger ran to a neighboring gate to ask an employee for help and was told they could not help us. Another passenger called united customer service and was put on hold. At 2:23 the united employee emerged from the jetway and told us that we had gotten there too late. When we told the employee that all 5 passengers had been waiting at the gate for ever 10 minutes, the employee argued, insisted that we were lying. This was not only extremely unprofessional but also added insult to injury after we had missed this flight due to fault 100% on united's shoulders and none of our own. I am completely baffled how an employee could not wait just a few minutes when you have 5 passengers rushing in late. The employee could have looked in the system and seen that we were already on the ground and coming from a near by gate. I was rebooked on flight 1889 at a later time. After boarding 1889 a maintenance issue was detected requiring all passengers to deplane. It is beyond me why this issue was not discovered until after the flight had been boarded, when at that time the plane had been sitting at the gate for over two hours. After being delayed over an hour we were on our way to Austin. Ultimately I arrived in Austin 5 hours after my original arrival time due to the incompetence of united airlines. I was disappointed by the lack of professionalism and compassion by united employees throughout the ordeal."
Cons: "Because of a delay in SFO to Chicago O'Hare airport I missed my connecting flight back home. My connecting flight left early without me. While boarding the plane in SFO, the people at the gate made me check my carry on bag. Which I thought was very weird. When we finally got to Chicago I stood in line for two and a half hours to talk to one of the worst customer service lady of my life. She swore at me many times over me trying to be polite and wait for her to call me up to find another flight. Instead she looked at me and said "what are you waiting for?" She said to me "Oh here's a flight. But oh wait it's already sold out or gone" and she would laugh. Finally she found a flight close to where I live. My baggage had got lost from my connecting flight leaving without me. I got all of my luggage 2 days after. My carry on bag that got checked at my gate was in a clear trash bag. I took it out of the bag to find that it was completely trashed. My handles were ripped off which put a huge whole revealing all of my personal items. My carry on bag has only been used once and can never be used again. I unpacked my bag and noticed $300 worth of my stuff was missing. I have called to make many complaints to talk to corporate office but no one would give me the correct number. I will NEVER fly United Airlines again. I am so disappointed."
Pros: "United really could have done better informing us of delay, then cancellation. I knew it was likely to be delayed due to weather, and kept checking the status. It wasn't listed as delayed until nearly boarding time, although it seems pretty clear they knew well before that. But SFO was a star. The new decor is sophisticated and comfortable. Bathrooms were like at a swanky night club! Comfy chairs and charging outlets every where. The biggest hit was the Exploratorium installation, which kept my and plenty of other kids entertained!"
Cons: "Wayfinding signage from BART is confusing. BART connection is a pain. The machines in the station only take $1 and $5 bills-- no 20s or credit cards! And no one at BART cares if you are running late for a flight."
Pros: "On board shows were good."
Cons: "Flight left about 3-3.5 hours late. Add that to the time you have to show up early to the airport and I could've been almost home in my car. We were boarded and left to sit for a long time then the pilot came on saying the mechanic needed more time to look at the tire which might need to be changed. After another 15-20 min sitting, pilot comes on and says we need to get off the plane so the maintenance could be done. Ok I'd rather fly safe than be on time but really? Why doesn't this airline have enough planes that the maintenance can be done when the plane isn't scheduled to fly? So many people missed connections and we ended up getting home so much later than we had expected! Honestly I would rather the airline have emailed saying flight delayed 3 hours so I could have had more time in SF rather than sitting in an airport eating a mediocre airport meal for dinner. They had to have known the tire was almost to the point of changing right? I mean I would hope it's checked each flight. Just all together inconvenient. Like they book all theses flights to make money and yet if they had fewer but didn't make anyone waste the day or night at the airport so they could perform routine maintenance it may be worth an extra few bucks in my book. My time is valuable too, and I don't think I was the only one on the flight who thought so. Maybe United doesn't value anyone else's time other than theirs. Guess this is why we have several airlines to choose from and we will not likely fly United again."
Cons: "One of the crew members at the gate! I believe her name was Jackie or jaciquiene at SF was the most inconsecrate women I have ever met! She was yelling at me to put my bag in the bag to see if it will fit. She was completely rude and acted like she hated her job! I will NEVER fly with UNITED again! I will be contacting United regarding this issue as well! The other lady at the gate called her led and after that she contacted her supervisor and they also didn't let me on the flight! This was the worst experience I have EVER had! I will NEVER FLY WITH UNITED AGAIN."
Pros: "Quick-ish boarding"
Cons: "No food. No entertainment. No power. Garbage, lowest rung "bus in the sky" service"
Pros: "The flight made the best out of what they had to work with. They got me to my destination."
Cons: "I paid $200 extra to get upgrade my seat but it was far from an upgrade. I my seat was next to the bathroom. People were constantly coming and out as well as stepping on my feet while they stood and stretched so I never had any actually "extra leg room". I didn't get any sleep from the bathroom lights contasntly shining in my face. The entertainment was horrible there were no tv screens expect for the small ones going down the aisle. Felt like I was on a flight from when I was 10. When we made it to our destination baggage claim was a mess and our carsoul kept changing. None of the passengers or employees knew what was going on. It was a mess."
Cons: "We were diverted from Pittsburgh because of fog. Other flights landed shortly thereafter from other airlines which was frustrating, but a short delay did not ruin the day. We landed instead at Dulles. After sitting and waiting for hours we were finally all put back on the plane. Then we taxied out before the pilot told us they were over their hours or something along those lines and couldn't submit the paperwork necessary to take off. We went back to the gate and were told to wait some more in case there were more pilots. No more pilots came. No more flights were available. Instead we all hovered either around the gate desk or the customer service desk where we were told we couldn't be helped. We were instead forced to pile onto buses nearly 5 hours after we had landed at the wrong airport. We then spent another 6 hours on the road driving to Pittsburgh on a bus that was crowded and hot because the air conditioning kept failing. Because of some fog and a lot of incompetence, I arrived in Pittsburgh over 12 hours after I was supposed to. My trip in total lasted 20 hours from my flight in Seattle taking off. I missed an important event for the wedding that weekend, which was upsetting given the distance I had to travel and the amount of extra time I had scheduled in for myself, but the way we were treated was worse. There was no positive communication. Nobody knew anything. We were clearly an inconvenience that nobody knew what to do with so they just kept trying to push us off to the next person. It was infuriating and unacceptable I will never fly United again if I can possibly help it."
Pros: "I enjoyed very little about this experience. The crew was cordial however they lose the ability to perform simple tasks by the long standing protocols and overcrowded flights. Most of the crew are as unhappy as the passengers."
Cons: "The plane hit the brakes while taking off and returned to the gate due to a warning light. We were told nothing other than we needed to wait. They said the fix took 5 minutes but our wait took 2 hours. Not efficient. They rent out tablets for on plane entertainment, unlike every other plane I've ever flown, they make you pay to keep you happy during a 5.5 hour flight. Food was horrible. The seat did not recline and they eradicate every ounce of comfort to overpack the plane. The Captian made little announcements and the one he did make upon decent, started with "please fasten your seat belts, we are 65 miles away from Honolulu but...", I was sure the "light" came back on 30k feet about the pacific and we were going down. Finally - the last announcement from the head stewardess didn't include "Aloah, thank you for flying United". Seems minor but it goes to show they don't care anymore. That's the first time I hadn't heard the welcomed message after my 20th trip to the Islands. After my return flight I vow to never fly United again."
Pros: "There was nothing to like about this constantly delayed flight with rude attendants at the gate. I will not be flying United again."
Cons: "Everything! Our flight started with a thirty minute delay which was mentioned after we were asked to stand and prepare to board. The flight continued to be pushed out an hour every hour with no reason as to why. Our gate changed and we were told to line up for boarding, then we had another delay. The frustrating part was being told to line up to board only to see another delay. In total, the flight was delayed over four hours, being asked to prepare to board three times and with one gate change. This was not even the worst part, our new plane did not have WiFi, which was promised when booking. Needless to say, the entertainment was bleak. The icing on this flight from hell was when we hit turbulence and two bottles of wine spilt on another passenger and all over the floor. I understand that this happens, but none of the flight attendants attempted to clean up the wine and all the passengers where forced to smell cheap red wine for the remaining eight hours of the flight. I regret to claim that I will not fly United ever again."
Cons: "6 hour delay in SFO is apparently not unusual. Gate agent tells us that they will always bump that flight for other western regional airport since SMF doesn't have a curfew. United could care less and not transparent. And then they have the gull to tell us it was weather related. There was no bad weather anywhere in the western US that day! I tracked the plane backwards online and it never left Cali all day. United lies to shift blame away from their decision to screw all those on that flight. Advise: If you have this connection skip it, rent a car in SFO and drive to SMF. You will be to the good many hours."
Pros: "Got us safely and conveniently to Vic at a good price and on time. Flight attendant was fine and cooperative, though no special warmth."
Cons: "I have one star on food and entertainment because there wasn't any of either, but that's understandable for a short flight. No issues."
Pros: "Everything about this United flight was amazing. The crew was friendly and the plane was new and in beautiful condition. It was a smooth ride. My only complaint is that we flew a red eye, departing SFO at 10:50pm arriving at ORD at 5am and the seats were so hard and uncomfortable it was impossible to sleep, which made our busy first day in Illinois quite miserable. I'm not the kind of person who is generally picky about seats or how comfortable cars and things are, but these seats were so bad it really was pretty miserable and it effected the quality of our trip since we were only in Illinois for two days before our return flight. We would be hesitant to fly United again due to the seat quality. I would not be as hesitant for shorter flights or daytime flights, never again on the red eye though."
Pros: "did not enjoy my flight whatsoever."
Cons: "they had to change me and about 10 other peoples flights because of the delays from "cloud cover" (what the hell?? terrible excuse) then the attendant LIED to me about where my bag would go. i missed my flight because of this, had to get re routed to san diego over 2 hours from my house, and my bag was sent to john wayne so i had to drive ANOTHER hour ans a half in traffic out of my way all because that illiterate moron of a flight attendant didn't know how to communicate with her coworkers about where our bags would be or how we could get them. absolutely never flying united again. horrible. what an awful day. they DO NOT deserve my hard-earned money, and the people deserve to know how truly crappy their service is."
Cons: "4 hr delayed departure. fine... better safe than sorry when there's a mechanical problem. BUT-- there was no compensation.. no free drinks, no free food worse: the flight left after lunch but there was only breakfast food (since it had been a morning flight). and THEY RAN OUT OF FOOD FOR SALE. despite the 4 hour delay. we were starving. then... we FINALLY arrive... and wait another full HOUR for the gate to be opened. because it had "timed out" (because we were so late?) and apparently, they have to call someone in from who knows where to unlock the gate... it took an hour! we basically lost a full day of our Hawaiian vacation"