If you want a flight that treats you like a luggge or a cow or a non existent person. This is it. Where do I start?! The earplugs will give you a migraine. The movie/tv screen is unresponsive or has a 5 second delay time. Some functions on the tv screen do not work. Two small disgusting meals that even prisoners do not receive You cannot buy extra food or anything on your flight. Bathroom stinks. The flight was dirty to enter with. My first and last time using avianca This is a disaster.
Everything was exactly what I paid for. Good
Kayak. You have got to be kidding !!! Get on top of things. !!!1
Pros: "Economy was comfortable. Affordable and just great overall."
Pros: "They gave us a pillow and a blanket"
Cons: "The earphones for the tv were weird"
Pros: "Never again with Avianca"
Cons: "Never again with Avianca"
Cons: "Flight delayed 2 hours with no explanation. We sat on tarmac for 2 hours with no explanation. When boarding started everything was disorganized, almost got on a flight to Medellin because there was no separate line."
Pros: "the crew was great and very friendly."
Cons: "I wish my return itinerary hadn't changed, that was a bummer. going from 10+ hours to something like 16+ hours was annoying."
Pros: "the flight was on time"
Cons: "Avianca food in national flights is non existing. Not even for purchase. Other than that flight was pretty good indeed."
Pros: "Crew was amazing and the plane was big and comfortable."
Pros: "The in flight entertainment was good. Seats were better than usual."
Pros: "Just the fact that I’m glad to make it home."
Cons: "The entire flight ordeal. From beginning to end."
Pros: "Everything but the salad was good."
Cons: "The salad was only lettuce and shredded carrots."
Cons: "After this experience with the airline Avianca it will be sometime until I travel with them again. Flights were delayed to my connecting flight and to NY. The airline personnel were barely communicative and seemed like they did not know what they were doing. I asked them twice if I was able to catch my originating flight to New York from Bogota after seeing it was also delayed on Google... but after waiting and standing for hours once I arrived the gate, they told me that I was kicked off my flight for a later one 7hrs later... no sign of compassion nor any attempt for accommodation.. truley a sad experience as i travel a great deal to Centeal Amarica.."
Pros: "Everything and everyone was nice."
Cons: "The 4 hour delay to leave Roatan"
Cons: "During the takeoff there was a passenger talking on cell phone and the Avianca staff did nothing!"
Pros: "The staff on the plane were extremely friendly and quick to assist when needed. Always checking in and making sure our flight was smoothly and we were happy."
Cons: "There was only one option for a snack on the way back after breakfast (Spanish quiche) and I wish there was another option for those that do not enjoy quiche."
Cons: "The food is just okay but at least they don’t make you pay for it"
Cons: "The crew wasn’t welcoming, didn’t solve difficulties and had bad communication with passengers"
Pros: "the TV!"
Cons: "the food and the selection of movie"
Pros: "The flight was over booked..."
Cons: "Nothing I like about the flight it didn't happened because you people over boookedthe flight"
Cons: "For price they dont give food."
Pros: "Everyone on the plane crew was extremely polite. The seats gave me plenty of leg room as a 6’ tall man."
Pros: "Comfort Seats Service"
Cons: "No movies to watch"
Cons: "They didn't give a pillow"
Pros: "Viaje placentero, a tiempo. Me gustó mucho las explicaciones pasando por rio hacha durante el viaje,.las asafatas muy atentos. Nos gusta mucho Avianca y la seguiremos usando."
Cons: "It was delayed for almost a whole hour"
Pros: "The crew was nice and got me a salad and a roll"
Cons: "Avianca forgot my vegetarian meal even though I requested it a week before. This is unacceptable."
Cons: "After receiving my luggage in Los Angeles, I discovered that they had broken the zipper of the bag and also the lock in the bag. They also took from my bag gifts I had bought for my friends (lighters with their name)!!"
Pros: "On time, kind personnel"
Cons: "Falta de respeto a los miembros Diamante."
Pros: "Airplane was clean, modern, and very accommodating (cup holders, usb port, large touch screen entertainment systems for which they provided headphones FREE of charge, free hot turkey and cheese mini croissant with a mini cold doughnut, fresh drinks). Staff were also super nice and accommodating, flight was smoothe. Oh...and seats leaned back quite a bit more than on other airlines i've used in the past."
Pros: "I really appreciate that was a organized flight and we all had a very nice experience with Avianca. Great in everything"
Pros: "We just spent the last 3 weeks in South America including Peru, Ecuador and Galapagos. We took a total of 9 flights with Avianca including a couple of 50-55 minute connections. Flights were consistently on time and service was great. Amazingly, our luggage made it too despite the short connections. Service was very good. The crew was pleasant and they were always serving drinks and food/ snacks even on short flights although food is usual coach fare. All in all a very positive experience. Most of the North American airlines could learn a thing or two regarding punctuality, service and baggage handling."
Pros: "Even for 3 hour flight you have on board entertainment with lots of choices complementary. That that United! o and yes you still get free snack. So there.! Also... No attitude from the flight attendants like American Run companies. where grand ma gets nasty after she hears you have an accent and dare to ask for extra water...."
Pros: "I'm embarassed to admit that while I was sitting near my gate the whole plane boarded without my knowing. I thought people were only boarding the plane next to it. So when I finally went up to the desk to ask, the lady looked at me and said that all of the boarding was finished and I was too late. She quickly pulled up the rest of my itinerary on the screen and immediately started re-booking my short domestic flight to the next plane. I didn't have to argue, beg, plead or pay anything. I'm supremely grateful!"
Pros: "Food, crew"
Cons: "Audio system is old and did not play audio stations, just the video, which is displayed in a few small screens."
Pros: "Avianca is the most comfortable airline I've ever used. It's like heaven compared to many others. I would fly it every time if I could."
Cons: "Boarding's a bit chaotic."
Cons: "My tv didn't work even when i report that to the different person of the crew no one do anything and also they ignore me."
Cons: "The food as usual is not excellent. ... was good enough"
Cons: "no me llegaron mis maletas nadie me ayuda a recuperarlas pesimo todo tendran que rersponder por mi maleta no me la van a robar avianca rate"
We had to go through detectors twice for each flight and we never left the airport.
WestJet Needs to improve.
Flight did not depart due to the weather! Was a stuff around plus the aircraft did not have enough fuel
Another good flight newer plane therefore better seats. The landing was excellent!
Pros: "Everyone was perfect...!!!"
Cons: "We need a real meal, we appreciate the snacks but real meal is necessary."
Pros: "new plane good flight"
Cons: "seat space"
Pros: "Comfort+ seats are affordable and give me the leg room I need as a 6'3" adult."
Cons: "Seems like Delta provided free upgrades to families with small children in Comfort+. This impacts the flight comfort for us paying customers. Recommend readdressing this policy and not placing small crying children in Comfort+ for free."
Pros: "All of it"
Cons: "Nothing Best flight"
Pros: "Crew was excellent, seats are never excellent"
Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Pros: "Crew was amazing."
Pros: "The movies were entertaining"
Pros: "Good snacks"
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "Snacks, cleanliness and crew"
Pros: "On time, great service, a lot of legroom."
Pros: "Loved having the Movie and tv options on the flight, really passed the time"
Cons: "Flight was overbooked, seat assignment at gate, was very anxiety provoking. I was concerned would not get on flight."
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Pros: "On time as scheduled."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Pros: "Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA."
Cons: "The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird."
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Cons: "No space in the seats"
Pros: "The flight was fine, attendants we're good, entertainment options are great."
Cons: "Boarding. It was probably the worst I've seen. A shared intercom system between two gates (b7 and b7a), boarding flights around the same time and our flight beginning portions of pre boarding with no announcements caused mass confusion. Passengers lining up to go before they should, bumping into each other, no info or corrections over the intercom. The gate agent yelling at people to move aside. Overall terrible gate agents and terrible set up. Flight crew was great though."
Cons: "3 hours there before the departure."
Pros: "Crew was very friendly. Embarked and disembarked quickly. Flight arrived early"
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Pros: "When you are delayed, there is not much to commend."
Cons: "Delayed. That pretty well says it all."
Pros: "The crew was good and the flight was smooth."
Cons: "Somehow we were double booked and double billed. We got to the airport 3 hours early and checked our bags. All 3 were lost and searched. Everything was put back precariously and there was shampoo and lotion everywhere."
There was an additional x-ray machine at the gate, even thought we were already in a secure area. I was connecting, so I never left the secure area, but I had to go through screening again. The main inconvenience was that I had to throw my water, and there was no dispenser inside the gate area, so no water until offered a glass as part of the in-flight service, over an hour later. Boarding was very slow, but ordered. Somehow, I ended up in "boarding group 7" (the last one) even though I had payed for a seat closer to the centre of the plane.
I had an excellent experience with everything. I will definitely fly with Copa Airlines in the near future.
I travel with a Service Dog. Have a relief area please on both sides of security. With fake grass got the dogs and washing area so it will not smell of hog urine.
Pros: "The crew was amazing."
Cons: "A better movie and the check in was grueling. They did not have enough staff and one person spent 30 minutes helping someone repack at the check-in desk while we all waited. Pretty unacceptable."
Cons: "Nice flight. Plenty of beverages. 1 meal and a sandwich later. Would recommend to anyone."
Cons: "Food was bland and simple (Aeroméxico offers slightly better, would look to model after amazing Air Asia setup) and would add more movies to the inflight entertainment system. But overall, all good!"
Pros: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Cons: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."
Cons: "Todo muy bien."
Pros: "The crew was kind and helpful."
Cons: "The food."
Cons: "Blankets could have been clean. Crew could have been nicer, flight could have been without constant turbulence."
Pros: "Great crew, lay-flat seats in business made for a very comfortable flight back home."
Pros: "Excellent airline. Best to connect the America's."
Pros: "Change flight without notifying me"
Cons: "Change flight without notification"
Pros: "On time"
Cons: "Could not get music options"
Pros: "The cost was great, the airline crew was busy but friendly and helpful. The seat was fine and the bathroom relatively clean."
Cons: "Food options were both meat: turkey or beef. There are more and more people who eat a plant based diet, something should be offered, a vegetable wrap or hummus sandwich."
Pros: "Atención muy buena y cómodo el avión"
Cons: "Muy mala atención"
Pros: "Upgrade was great"
Cons: "Did not get the upgrade for my second flight"
Pros: "Courteous crew, comfy seats on an uncrowded plane, which included a complimentary mealnothi"
Pros: "Service was excellent"
Pros: "Flight was on time. It was my connection flight, arrived from Mendoza ARG and continued to Toronto. In Mendoza I got boarding pass for second leg of flight (Panama - Toronto) with the gate number and boarding time. Everything was correct, not even gate number changed. Plane was new, crew OK, food OK. It was a pleasent flight."
Pros: "Need to improve the movie selection! The rest was perfect"
Pros: "The crew was friendly and informative. Even though it was a full flight it was very punctual."
Cons: "How people are randomly pulled of flights and stuck in countries and cities they dont want to be in due to the airlines overselling policies. It doesnt provide security or comfort as a flyer with the airline and makes me think twice about buying again with airlines that can do this type of things to their customers."
Cons: "Worse customer service at the 1800 fly copa and at the counter..."
Pros: "Great flight attendants!"
Cons: "Often flying to Orlando is a headache because there are always a lot of clueless foreign families and noisy children going to Walt Disney World. This flight was the exception--everything was smooth!"
Pros: "I've always had a great experience when I travel with Copa!"
Pros: "Another great flight attendent"
Cons: "Older plan with less movie options"
Pros: "All was. Ganythingood"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Excellente customer service"
Pros: "As usual I am very happy with Copa's service, etc... but upon returning to Orlando. The pilot had to do a go around and I was later told that he attempted to land the wrong direction. We passed through Immigration fine, but after recovering our luggage, we were forced to give the luggage back and wait again at the carousel back at the main terminal to recover it again. Has never happened before."
Cons: "The space for the legroom was to tight. I had to stand up several times to stretch my legs, they were getting cramps. I'm only 5'8"."
Pros: "Friendly crew, good food."
Cons: "Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Pros: "Same as above"
Cons: "Same as above"
Cons: "No individual media screens for 5+ hour flight. Had individual screens on the flight down. Also, had to go through security again at the gate in Panama city which meant getting rid of water purchased within the terminal and there was no where within the security parameter to buy water."
Pros: "The service by the crew in providing the food and drinks was excellent."
Pros: "Checking , the agent was very polite and helpful."
Cons: "The service on the plane, I ask for some coffe and they gave it to me when they wanted to not when I ask..."
Cons: "No water, zero information, and lots of wasted time."
Pros: "The service and employees"
Cons: "I've flown Copa many times before and it's generally good for low-cost price but this time was horrible, probably because our first time with new baby. First, there was unexpected shock of having to pay $300 at gate for ticket for the baby, even though she is 4 months and sat on my lap the whole time. Never heard of charging for that and we had to pay % of roundtrip ticket cost right there and then. Second, they don't allow early boarding for families with small children. Third, and finally, on the trip back they also suddenly announced a "no checking boxes policy" which I had also never heard of. We had to take a baby swing out of its box, dismantle it, and carry on a large part of it. A total hassle and crew was not very understanding. Definitely think twice about flying Copa if you have kids."
Pros: "Flight on time, easy to select sit on web page"
Cons: "No individual screens"
Pros: "Everything moved smoothly"
Cons: "Nothing particular"
Pros: "all was good except few personal feeling. thou i didn't receive my luggage at the Toronto airport. i don't think this has any thing to do with the efficiency of the airlines, as the connecting flight was delayed due to bad weather."
Cons: "-one of the crew member was kinda disconnected with friendly and smiley face, which we always like to see in our hostesses. -food choice was not available by the time cart reached the middle of the plane."
Pros: "All was great. Very clean plane. Friendly staff. Comfortable seats."
Pros: "There was choice of sandwiches"
Cons: "Late boarding"
Pros: "The crew was hospitable, and were all men.. It was refreshing as opposed to women who seem to be more impatient. It was a good crew."
Cons: "It smelled like urine. Perhaps one of the seats were urined on, and it just reeked. I did not like that they ran out of the only thing i could eat. I do not recall ever being asked what food allergies I have. I was unfortunately seated in the back and did not have the luxury of choosing my meal. Also, my seat would not recline on one of my flights.. the port to connect my USB did not work either."
Abordaje y como siempre la comida
Business-class looks more like an economy plus. They have practically nothing to offer on broad. Really disappointed
Will allow only carry on baggage on staff appreciation not space availability or over head space capacity.
Cons: "smell, old chairs, lights on the entire time"
Cons: "The lunch could be better with a cracker or Bread."
Pros: "Was on time"
Cons: "The entertainment"
Pros: "The personal tv"
Cons: "Better service on taking our carry one with us"
Pros: "Everything was perfect"
Cons: "Just the organization at airport but is not problem of AM"
Pros: "Nice Crew. Seats ok."
Cons: "Nothing to add"
Cons: "This is Aeroméxico’s B-team from Mexico City to LAX"
Pros: "The crew was super professional. We appreciated the snack."
Cons: "It is out of your control, but landing can be stressful because of turbulence"
Cons: "- flight was delayed 2hrs with no communication - no food for purchase available - could not hear announcements due to poor sound quality - on our flight to Mexico City we upgraded to AM however seats and service did not match picture or description (rip-off)"
Cons: "Poor scheduling"
Pros: "The plane had TVs for each seat. The seats had a footrest! Service was awesome."
Cons: "The flight itself was fine, but connecting through Mexico City airport is troublesome and time consuming. Mexican authorities make everyone go through a long line at customs. Since we checked in through Delta in San Antonio, we did not have a boarding pass for the Lima portion. , We had to exit into the main concourse to get our boarding pass. At that point we were on standby for seats and barely made our connection."
Pros: "Boarding lines were long, but allowing boarding from both front and rear of plane speeds things up. Small breakfast snack served on flight was nice and appreciated. Pleasant crew members and a nice quiet flight!"
Cons: "Tight seats are tough, but I guess passenger comfort is a thing of the past."
Pros: "I really liked the Tv screen on the 737-800 Toronto to Mexico whoever i believe they should be adding 737 Max to this route as Toronto is a megacity and this plane is kind of old for serving this busy route"
Cons: "The plane seats are so uncomfortable i was trying to sleep on that for like 3 hours without success"
Cons: "on the flight Bogotá-Mexico, in business, they offer for diner a sándwich and fried potatoes. The liquor quality was very por. on thr flight back, one of our suitcases was broken and the padlock was stoled"
Cons: "I needed assistance and it was kindly provided"
Cons: "On the first leg of my trip, the time shown on the boarding pass was the time I needed to be at the gate. For this leg of the trip, the time on the boarding pass was the time the plane left. I arrived at the gate at the time the boarding pass said and the plane had already left. I am traveling to my father's funeral and the only option I had was to rebook for an additional cost of $600. Extremely upset."
Pros: "Horrible! They changed my flight to much later. I’mnstill in mexitco city waiting for my flight to Lima. Hated it."
Cons: "It changed last minute. I was supposed to be in Lima for my dad’s surgery"
Pros: "The service was great!"
Pros: "The flight loaded, departed and arriverd within minutes of the scheduled times. The departure and arrival times are convenient, but could perhaps be one hour earlier., The entertainment choice was large and seemed to work without a hitch."
Cons: "Some indifferent music over the loudspeakers interferred with my choice of misic and seemed unnecessary."
Cons: "Flights were delayed a couple of times."
Pros: "It was ok from mexico city to cancun"
Cons: "All the bad experience in mexico city only"
Pros: "The service was extraordinary since the first moment I checked in. Crew was super attentive, professional and over standing. The service in airport was fast and efficient and in the plane crew and services totally exceed my perspectives. Thank you!"
Pros: "The food was good entertainment was too."
Cons: "The fact that they lost my bag. No one ever helped it contacted me. No $ was given so I had to buy my own clothes. Still don't have my bag. Been home for 2 days and haven't heard anything from Aeromexico."
Cons: "The people from aeromexico is like they were mad or having a bad day very bad service overall"
Pros: "The service and flight attendants were nice and genuine"
Cons: "The food and the male flight attendant from EZE to Mexico was not friendly, I didn't see him with a smile at all"
Pros: "This company is obviously dedicated to providing a quality product."
Pros: "The service was great, they fed us on the plane and it didn't cost more!!"
Cons: "The airport in Mexico City was confusing and there was little help knowing and finding the gate for both flights out. If i hadn't flown a lot i would have been in trouble."
Cons: "Pilots were late to flight...m"
Pros: "SAME THAN ABOVE"
Cons: "SAME THAN ABOVE"
Cons: "Online checkin not available. It should be. Gate should be announced earlier"
Pros: "Seating and crew on flight OK"
Cons: "Airline charged me more than original price for ticket change (arrived 1 hour before takeoff, refused at checkin, had to change for a later flight)"
Cons: "Seats are very tight, uncomfortable."
Cons: "They lost my luggage."
Cons: "Mexico City Airport Customs and bathrooms"
Pros: "Flight 1: bathroom bigger. Flight 2: good service. In flight 2, the service was better. We could sit next to each other. Flight 2 had better entertainment, more choice of movies and better screens."
Cons: "In flight 1, from São Paulo to Mexico City, my husband and I were separated. It was suggested by the stewardess for him to move to another seat 20 rows away due to his size. Instead of separating two people, why not ask the single person if she would rather have more room. But the steward said only one of us could move, me or my husband. The reason he was moved was that there were two empty seats, so he could sit comfortably; however, no one told the woman sitting in the three seat aisle that he would be sitting there. So she basically took over her seat and the neighbouring one. The crew should have been the one to inform her the reason for his move there. It was a horrible and unnecessary experience. Because of my husband's size, I am needed to help him with his tray and I had his medication."
Pros: "Aeromexico was great!!"
Cons: "I didn't win the only time y played. Everything was great"
Pros: "On time. Pilot was speeding which was great because we got there before schedule."
Cons: "Nothing. Everything was great"
Pros: "We will unfortunately think twice about ever flying with AeroMexico! We think they are terribly disorganized, the lines for counters and loading were OBSCENLY LONG - AND - THEY LOST OUR LUGGAGE! It took them 2 days to return my husbands backpack and 3 days to return my suitcase. 'Customer service' was a joke and the online form system seemed to be glitchy and/or broken. Grrrrrrr..."
Cons: "Bad customer service, nobody on the phone (when we could actually reach a human) knew what was going on! The online lost luggage forms were a total broken mess. Disorganized and LONG lines :("
Cons: "The plane had to go back to Guadalajara after 1hour of flight due to mechanical problems, they had to put us on another plane ,it was scary."
Pros: "No flight delays Sufficient amount of meals Comfortable seats Blankets"
Cons: "Food was very salty Very few selection for any kind of entertainment Sometimes the entertainment system would just shut off"
Pros: "The flight was on time and the crew was helpful."
Cons: "Looks to me that the seats have shrunk and the space between rows is inadequate. I was pretty much frozen in one position for five hours, unable to move much. I know that this has nothing to do with the crew, and everything to do with the airline itself, but it will have an impact nonetheless, on the overall experience."
Cons: "Everything was fine and our luggage went straight Through to New York."
No entertaiment at all, it can be a little better
Cons: "the wifi is awful"
Pros: "Flying portion was fine."
Cons: "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."
Pros: "Pilot did great job, superb smooth landing."
Cons: "The two male flight attendants could have been a bit more friendly."
Pros: "comfortable plane."
Cons: "Kay&k was awful. Never use them again."
Cons: "Delayed taking off by 35 mins because of onload slowness and issues. Resulted in landing late in seattle and missed the last transportation option home for the night. Should have had 1.5 hours to make my shuttle. Instead got stuck in my destination airport for the night."
Pros: "Honestly, nothing!!"
Cons: "Everything. This airline has disappointed me for the last time."
Cons: "4 hour delay is unacceptable"
Cons: "Seats are too close"
Pros: "Crew was nice and made sure we were all comfortable before taken off :)"
Cons: "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"
Cons: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Pros: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Cons: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
Pros: "didn't get my flight you said booking was guaranteed refund 24 hours but when i call to change or refund you said the airline would not change or refund. you didn't live up to your end. if you refund i would consider tat but for now. i would never use kayak again and will post my experience"
Cons: "you could have change my return when i called 2 hours after or 18 hours after now i have to pay 500 to get home you should live up to your rules and refund my money"
Cons: "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."
Pros: "Service for wheelchair was excellent with staff at checking counters"
Pros: "We were early but couldn't get to the gate!"
Cons: "Same as above"
Pros: "The flight attendant"
Cons: "Service was poor."
Pros: "Price, entertainment, direct flight"
Cons: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."
Pros: "Prompt on time service."
Pros: "Arrived safely."
Cons: "Noisy children."
Pros: "Seats which we selected where great"
Cons: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"
Cons: "They changed my flight schedule that made me have to arrange my travel plan"
Cons: "Someone stole an ipad and that forced us the be delayed for 2 hours"
Pros: "My flight was delayed many hours so I wasn’t going to make my connecting flight in NY it to Toronto, There service agent was great and found me a seat on a later flight that was direct. Overall, happy with their service found me the best flight available."
Cons: "I never could figure out why the flight was delayed, there were a couple of other delayed AA flights too. I was supposed to get to Toronto at 2pm for a 5pm presentation, but I didn’t get in until 9. I also felt their website was deceptive or maybe needs updating,When I bought my ticket It stated that I would get 3 bags complimentary since it was Canada that wasn’t the case, I was charged for $60 for both."
Pros: "No problems, friendly crew"
Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
Pros: "On time"
Cons: "Small seats"
Pros: "Overall, my experience aboard America Airlines was great!"
Cons: "There was nothing not to like!"
Cons: "No personal TV’s and no food for purchase"
Cons: "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"
Pros: "Arrived early"
Cons: "American airlines lost my bag... Customer service in LAX is non-existent."
Pros: "Lucked out with extra legroom seat. Seat was broken though."
Cons: "The whole customs process is a seemingly endless mess."
Cons: "The cleaniless of the flight can get better"
Pros: "Flying AA. Excellent flight"
Cons: "No wifi. Pay only"
Pros: "Besides the seating problems everything else went smoothly"
Cons: "I was not able to get seats assigned to us before arriving at the gate. We got put on the very last row by no choice of our own. The seats are not designed for the average adult, possibly the worst ergonomics of any seats I've ever encountered. Extremely uncomfortable flight."
Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
Pros: "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
Cons: "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"
Pros: "the choice of movies was great. I two very well presented selections."
Cons: "Outside of one drink service we never saw or heard from the crew. Not one food item for purchase was ever offered. I am glad I ate in the terminal or it would have been bad for me."
Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
Pros: "not much"
Cons: "not much"
Pros: "The OJ."
Cons: "How come COPA airlines can afford serving meals??"
Cons: "Old plane and the movie app kept cutting out"
Pros: "They crew tried their hardest"
Cons: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."
Cons: "People still using mobiles as we were taking off. Crew seemed not too bothered."
Pros: "Renovated planes, modern entertainment options that were free, charging by outlets."
Cons: "Overbooked flight, poor resource management, nickel & diming for snacks on a 5hr flight, lounge access (not Priority Pass, charge $60 for a single visit), no room for onboard luggage, safety video fluff"
Pros: "The crew was attentive and boarding went smoothly. The seat had more room under the seat in front of me, my purse was not jammed in."
Cons: "I hate paying extra for almost every seat on the plane. It's a con job. Food selection was terrible. If I'm paying anyway, give me better choices. No monitors in plane at all. Entertainment needs to be viewed on a tablet or laptop of some sort."