Friendly staff at all very easy check in and organize process
Horrible airline, upgraded to sit on seats made of stone. Staff were rude and on top of it they charge an arm and a leg for luggage 🧳 never again
The seats are the worst I upgraded to premium big mistake and it seems like no one likes there job very unpleasant
they don’t have TV Seat to Type in space
I liked the choice of lemon ginger tea. I think stewardesses can be more considerate of older people needs.
More racist flight attandants maybe because i sm an attracticted darkskin latino man but once again bad flight attamdants they ignored me the whole flight even the woman sitting next to me notice how rude they were towards me i really never want to fly united or american airlines they alawsys have the rudesslt and racist flight attandants
Boarded plane and then delayed 1.5 hours while on the plane
Food and flight attendents with positive dispositions and friendly behavior, more professional attitudes
Wonderful and fast TSA checkpoint. The line was fast and our gate was close by
We arrived early and finally made it to our gate almost an hour after.
The reason I don’t fly United. No in seat entertainment for a long flight and inconsistent WiFi and entertainment available from my device.
The flying experience was great. The flight was on time with no boarding issues during a peak travel period. The short cut baggage drop and process was not smooth and efficient at Dulles.
Had a hard time finding my assigned seat. No attendants to assist.
The check-in process is not the best They should have agents in site to help with any problem especially a rebook. Why does one have to get on the phone when there were at least 8 agents around that could have help?! Flying is stressful as it is and having someone willing to do their customer service will ease some of the stress.
The seats in economy were appeared to be quite thin and lack sufficient cushioning to be comfortable. Perhaps it was my seating position but the plane seemed notably load.
Crew should be nicer and emphatic with customers. Same cookies as the past 20 years. Seat are ok and the plane was clean though it was delayed.
It was very difficult to stretch my knee out and I am very short. I also had a torn tendon in my knee which made it extra uncomfortable anyways. My husband is 6'2" and I can't imagine him flying in that plane.
Almost a 6 hour flight and the only food option is a cheese plate… and chips. Also how is it there are no options for texting on American. I’ll be going back to delta and united.
At the beginning of the flight there was some turbulence and the announcement was made that there would be no beverage service. The turbulence only last about 5 minutes then it was smooth sailing. I noticed that first class got their service, but the rest of us did not.
On time arrivals and departures. Gate boarding notices could be better if displayed on monitor.
Awkward carry on process. Forced to check all carry on. No overhead space of worthiness. Left delayed, but made up the time. Crew was amicable.
Flight was empty so had a whole row to myself. Still had to wait to get the bag due to the negligence at Palm Springs departure.
Flight delayed on both ends - have a gate ready at DCA, don't make us sit for 30min after being late to take off as well.
This was a pleasant, short flight and the crew was friendly.
Left on time, arrived on time, despite weather, excellent service and food
We liked the flight but while we purchased an aisle seat, our seats had a different configuration on this flight. A fellow passenger suggested that the airplane had been changed. Too bad we were not informed and had no chance to modify our seat preferences. We were stuck in the window and middle seats with no chance to walk around and go to the bathroom without disturbing our sleeping fellow passenger.
Horrible experience airline crew was unprofessional. Flight was delayed. Suit cases did not arrive. Never flying iberia again
The flight was delayed over 4 hours. Business class is just slightly upgraded economy.
Delayed and missed connections on leaving the states and returning Planes were old and small- very uncomfortable. Meals were good but very infrequent service for even water/drinks. No explanations for 3+ hour delay
Boarding on the buses isn’t efficient. Overall, it was great.
Moved the flight an hour later, were not reliable about confirmation, website didn't work, no gate information, boarding was a mad house. Flight itself was fine and short. Organization needs work.
we had a flight confirmed then we were called and told we didn't have a flight. I will never use Kayak for a flight again.
Food was terrible, tasteless. I ordered ovo lacto special menu in business class and got vegan tasteless food instead. Really disappointing.
Not having to check carry on bags when plane wasn’t full. (The told us it was)
Usb plugs for charging your phone does not work in every flight. uncomfortable chairs even in higher categories.
Luggage lost and nowhere to be found, no response from either airline regarding my bag
Not what it used to be. The sale of food makes them look greedy!
It was horrible. My experience with Avianca. I didn’t know it was Pakistan international Airlines but anyway, whatever it is it is bad horrible you guys need to upgrade everything in those planes. And you guys charge $130 for a carry-on did they wanna let me in with my carry-on that I travel everywhere with the luggage you guys are such a dog thank you
why did we have to go through security mid flight
The incoming plane was late and no information was shared. They even announced we would board in 10 muntes 40 minutes prior to the plane arriving, and the website said until takeoff that we had taken off an hour earlier
Boarding was excessively slow. They do it by groups in a way that it doesn’t make sense. After business class , ppl that need assistance and any other priority group they should have ppl board from the back to the front. First rows 20+. Then 15+. Then 10, etc. having ppl sitting in the back board last makes no sense. The libe backame long as soon as ppl on rows 10 or so where told to board. The line went all the way up the ramp and tunnel for 25 mins.
The chicken that was served in business class was cold!
Flight to Bogotá delayed by 3 h Missed connection from Bogotá to Guayaquil. Avianca unable to bring us to Baltra on time Overall delay 36h. We missed boat departure from galagos. Overall 10 day trip needed to be cancelled. Avianca was completely un-professional.
Late departure. When the flight arrived in Medellin the plane sat at the gate for 20 minutes waiting for a bus for us to get off the plane.