My flight was delayed so bad i missed u it so i just said never mind
Broken tray table. Erratic service. Premium economy is more economy than premium- other airlines treat PE much better. No lounge access.
Vegetarian selection could be better. Bread was too hard to chew.
Food was terrible. Crew was kind but skipped over my row for providing sandwiches and beverages.
Cramped seats. Audio jack for the in -flight entertainment was broken.
Being stick waiting for gate at ORD cause me to almost miss my connecting flight…being deaf United made no no effort to keep me updated as I couldn’t hear the PA
My flight was delayed for a whole day, so I lost a day of my vacation.
Very good service and very helpful support staff (wheelchair service)
Flight was canceled and United offered zero assistance. Left many of us in an unsafe situation
There was no entertainment on the plane, other than what I brought myself. The crew the boarding process everything was very smooth and awesome.
Terrible service. Staff kept our passports and were too slow to check us in, web check in was not working and as a result of slow as molasses service we missed our flight and had to be rebooked at 2 am, I was charged for an extra drink and told I’d be refunded. Never received the refund. Very uncomfortable seats, staff are rude and dismissive. Will not be flying with avianca again.
The leg room was tight even after paying extra for economy comfort plus. It was difficult to move out of your seat (I was seated in a window seat). I am not a large person. I would not book the middle or window seats again.
I was not even asked if I want some water. Joke. Steward gave me a biscuit cover in chocolate and did not even look at me.
Wheelchair help is not reliable & chaotic. No food and minimal liquids for a flight at 6;25.
Flight was cancelled, then uncancelled but changed, then departure delayed by 45 minutes. Boarding was horrific.
The TV shows available were way better than other AC flights. Most have only 3 episodes which doesn’t make sense.
Missed a connecting flight due to airline issues and was rerouted . Not much customer support in assisting or facilitating passenger physical transfer from one gate to the next fight / gate, considering that the flight is again delayed and passenger might again miss the connecting flight. Original Arrival was delayed by 4 hrs, and no complimentary meal given. Checked in bag did not arrive with the me/ the passenger which inconvenienced me very very much.
I found that no matter how new the plane may be if they don’t make economy seats with more leg room it’s poor, cheap and awful. Passengers are treated like cattle.
The flight was delayed five times and then cancelled. Initial communications about what to do were quite unclear.
I don’t have my bags, they change my flight and left my bags.
I had bad experiences before now was excellent I am glad they have business class again
I handed in my suitcase in perfect condition at SAL Airport. And in MIA Airport I received it with one corner broken and the wheels bent.
It was horrible. My experience with Avianca. I didn’t know it was Pakistan international Airlines but anyway, whatever it is it is bad horrible you guys need to upgrade everything in those planes. And you guys charge $130 for a carry-on did they wanna let me in with my carry-on that I travel everywhere with the luggage you guys are such a dog thank you
I was shocked flying to El Salvador that they only give you water. Everything else you have to pay for. There is no wifi or entertainment and it’s an international flight. At least back in the day they had tvs on the plane and everyone watched the same movie. Also seats do not recline, even comfort or plus.
The good thing is the flight was on time and the crew was really nice. They can work better the arriving with staff
The inflight entertainment did not work on a 6 hour flight The cel phone chargers did not work There was a 45 minute wait for the luggage to get off the plane.
There was absolutely no food or drink service unless it was paid for. I am not used to this.
They could offer free food and drink like other international flights.
Delay almost an hour which meant when we got to Guatemala there where 3 flights at the same time, you can imagine the caos in customs, avianca doesn’t care about passengers or schedules
Flight attendants to show up on time, offer drinks and food.