Find cheap flights from Santo Domingo to Toronto Pearson Airport

Pros: "nothing"
Cons: "better food"

Pros: "Nothing"
Cons: "Everything. Never in my life I experienced this. It was beyond inefficiency, it was literally CRUELTY"

Cons: "Excellent"

Pros: "Everything I liked"

Pros: "We have never flown avianca before, and I have to say this was an amazing experience! I would totally fly avianca again! The crew and all the attention they give. The elegance, the professionalism all extraordinary! We highly recommend!"
Cons: "Staff’s ability to speak English could improve."

Pros: "The efficiency and kindness of the staff made the experience. Boarding thru landing went smoothly. Onboard services were beyond those provided by U.S. carriers."
Cons: "Baggage claim was a disaster. This may have been a problem with San Francisco baggage handling. Bags were delayed by over 30 minutes during which time there was a carousel change with very little announcements."

Pros: "The seats were spacious and comfortable."
Cons: "My Avianca flights in both directions were some of the slowest boarding experiences I’ve ever had. Ten minutes after boarding time for this flight they changed the gate to across the terminal"

Cons: "A lot of hassle. Both morning flights delayed. Missed connection. Causing a lot of problems for things booked at final destination."

Pros: "the crew was great and very friendly."
Cons: "I wish my return itinerary hadn't changed, that was a bummer. going from 10+ hours to something like 16+ hours was annoying."

Pros: "The crew was very acomodating"
Cons: "Better food options (banana muffin with sausage is weird) more messages from the captain (regarding air turbulence)"

Pros: "the flight was on time"
Cons: "nothing"

Pros: "Airline staff and comfort"
Cons: "They send me a delay notification but the flight was on time... so I was the last one to get into the plane..."

Cons: "Boarding process announcement were only in really fast spanish."

Pros: "Was the crew amazing"
Cons: "None"

Cons: "Apperantly the ran out of food, (Hot meal). more than One thousand for a plane ticket and not have a hot meal, Bullshit"

Pros: "On time"
Cons: "Food in business can be better"

Pros: "Great customer service, helping me with a carry on bag that the first personnel missed as been too big"
Cons: "No información giving in the carry on bag as one of workers saw my bag did not say anything that was too big and almost missed my flight."

Cons: "Really bad experience with the airline. Changed flight without previous notice, plus after that all flights were delayed and they were not interested in helping uf"

Pros: "Good attention"
Cons: "20 minutes delay"

Pros: "Good service and comfortable trip."
Cons: "Nothing went wrong."

Cons: "The 4 hour delay to leave Roatan"

Pros: "Lost the flight. The flight was closed early, even though a delayed message was sent and it stayed at the gate for a while"

Pros: "On time."
Cons: "Plane is a little worn out"

Pros: "They served a meal and the seats were very comfortable. They also offered an individual tv with entertainment."

Pros: "Food is definitely better, but too small"
Cons: "Flight attendant holding us so first class could leave the plane first."

Pros: "Comfortable. Good food. Good service"

Pros: "The staff on the plane were extremely friendly and quick to assist when needed. Always checking in and making sure our flight was smoothly and we were happy."
Cons: "There was only one option for a snack on the way back after breakfast (Spanish quiche) and I wish there was another option for those that do not enjoy quiche."

Pros: "The old city"
Cons: "Trafic"

Cons: "didn't seem to be concerned about being on time. Probably not a big deal since this flight is not likely to connect to another flight."

Cons: "They flight wasnt operated by avianca. The planes the service the food horrible."

Pros: "Entertainmente system, confortable seat"
Cons: "Had to wait 40 minutes in a bus to get to plane"

Pros: "Fast check-in & departure"
Cons: "Nothing"

Pros: "Everything was good."
Cons: "The transport from gate to gate . To far"

Pros: "Counter people were nice and helpful. The boarding was fast. Food and entertainment were great. Crew was respectful and nice. The airplane was comfortable."
Cons: "Only one of them three check in machines was working. However I told someone and he said he was going to take care of that. Besides that everything was great."

Pros: "the TV!"
Cons: "the food and the selection of movie"

Pros: "Great airplanes."
Cons: "2 hrs to drop one bag and 1 hr and 18 min delay. Poor coordination with the staff."

Pros: "We loved everything about the airline we have been traveling with Avianca for several years now and we love it , definitely no other airline has the quality of service and professionalism as Avianca does."

Pros: "Very comfy. Very easy flight"
Cons: "Everything went well. More leg room would be nice"

Pros: "La atencion del personal a bordo"
Cons: "Los asientos del B787 muy incómodos"

Pros: "The plane ride was smooth, the snacks given were decent"
Cons: "The person who checked us in at the airport for this flight in Bogotá was rude and unprofessional. Seemed like she didn't enjoy her job at all."

Pros: "The flights wers on time"

Cons: "I was on last row ... couldn't put my chair back and the 1st flight from ny to Cali my chair was broken so I cldnt put my seat back also ... :("

Cons: "Falta de respeto a los miembros Diamante."

Pros: "Free movies"
Cons: "The landing was horrifying. After being on many commercial flights over the years I have never felt this way about a flight experience. The pilot seemed very inexperienced nor skilled at landing. The plane first took a plunge leaving everyone grabbing their seats in fear. The plane was going way too fast as we then continued descending while the plane tilted to the side and then the nose of the plane tipped downwards. To best describe the situation, the plane was completely out of control. Everyone around me was frightened and talking about the awful experience. Flight attendants nor the pilot made any mention of what happened nor did they make an announcement to make passengers aware that there may be some difficulty landing. Therefore passengers were left to wonder what really happened but it seemed as if this was the first time the pilot had flown a plane. After the landing I was sick for the rest of the day with nausea. I would like a refund and will report this matter to the FAA for answers and I believe they should investigate what happened on this flight for safety matters. I did not feel safe at all, and I have never had an experience like this. I'm afraid to ever fly AVIANCA again."

Pros: "Prompt service"
Cons: "For the amount of money paid for business class the quality of food should be an embarrassment. Not to mention the quality of movies and variety offered."

Cons: "my girl coulndt fly guys , avianca told them that theres not ticket appear under her name so i have to bougth amother ticket... Please contact me at 8625718252"

Pros: "It's a very good airline when you make a conection because allways are very puntual. Also the sita aré very confortable"
Cons: "The food is so lame. They could make it because you haven't enougth time to eat at the airport in the conection"

Pros: "We just spent the last 3 weeks in South America including Peru, Ecuador and Galapagos. We took a total of 9 flights with Avianca including a couple of 50-55 minute connections. Flights were consistently on time and service was great. Amazingly, our luggage made it too despite the short connections. Service was very good. The crew was pleasant and they were always serving drinks and food/ snacks even on short flights although food is usual coach fare. All in all a very positive experience. Most of the North American airlines could learn a thing or two regarding punctuality, service and baggage handling."

Cons: "MY SEAT WAS DIRTY. THE CREW VERY POOR. FOOD HORRIBLE."

Pros: "Sanitized, open middle seats, comfortable"
Cons: "We were stuck on the tarmac for 40+ minutes due to our gate being blocked by another plane. We almost missed our connection and had to run through the airport with our luggage and the staff at our second gate yelling “hurry up” at us like it was our fault."

Cons: "Excelente"

Pros: "new plane good flight"
Cons: "seat space"

Pros: "The boarding was fast quick and the staff was very friendly."
Cons: "The bathrooms were very dirty and there was not enough food and drink supplies."

Pros: "All of it"
Cons: "Nothing Best flight"

Cons: "Movie selections, healthy snacks/food"

Pros: "Crew was excellent, seats are never excellent"

Cons: "No se diferecia de otras lideas aereas en decadencia."

Pros: "Like the pleasantries from the Delta crew"
Cons: "More snacks :) !!!!"

Pros: "The flight was comfortable"
Cons: "It got delayed multiple times."

Pros: "Crew was really nice"
Cons: "Since my first flight was delay I lost deje second one."

Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."

Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"

Pros: "The access to the full library of entertainment & internet access included with the flight ."
Cons: "Larger Portion/Variety of edible Snacks . . Chips Trail Mix Cheese itz Cookies"

Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"

Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"

Pros: "Put up at the marriot"

Pros: "Crew was amazing."

Pros: "Yes very clean plane and crew was amazing. My daughter was hungry and the crew filled her bottle with milk twice"
Cons: "Maybe better snack"

Cons: "Leg room on modern aircraft seems to get smaller and smaller"

Cons: "Good"

Pros: "Good snacks"
Cons: "Nothing"

Cons: "My departure from NY flight tv was not working"

Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"

Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"

Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."

Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."

Pros: "Upgrade to ComfortPlus"

Pros: "Nothing"
Cons: "It was not acceptable that the delay on the fight DL391 STO DGO-NY was delayed for lack of crew members to bring the aircraft from NY to STO DGO the previos day of the flight"

Pros: "I like flight comfort in air"
Cons: "Crew member were rude and pilot feels like never fly plane before , he landed in high speed and our plane jumped back in air , two passengers almost had heart attack ! We’re taken out on medical bases"

Pros: "On time, great service, a lot of legroom."
Cons: "Nothing."

Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."

Cons: "Z"

Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"

Cons: "Wasted my time on security and lost my flight"

Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."

Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"

Pros: "The staff is very friendly. Most pleasant airline I've flown with."

Pros: "On time as scheduled."
Cons: "N/A"

Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."

Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"

Pros: "Efficient friendly staff"
Cons: "Kind of rough landing, but we are alive and well!"

Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"

Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."

Cons: "No space in the seats"

Pros: "The crew has a good vibe, makes for a pleasant trip"
Cons: "First time for me to have delayed baggage, made me think that somebody is not minding the store."

Pros: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Cons: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"

Pros: "Crew"
Cons: "3 hours there before the departure."

Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"

Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"

Pros: "The crew on that flight was really good."
Cons: "The boarding process, especially out of Panama"

Pros: "The crew was attentive, helpful and friendly"

Pros: "Buen servicio y llego a su hora programada"

Cons: "Food was bland and simple (Aeroméxico offers slightly better, would look to model after amazing Air Asia setup) and would add more movies to the inflight entertainment system. But overall, all good!"

Cons: "Not seat changes"

Pros: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Cons: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."

Cons: "Non entertainment system onto 737 ?"

Cons: "Blankets could have been clean. Crew could have been nicer, flight could have been without constant turbulence."

Cons: "Nice trip"

Pros: "Excellent airline. Best to connect the America's."

Pros: "Not a crowded flight so we were able to space out"
Cons: "Food was horrible. I found hair in my pasta"

Pros: "Everythng"
Cons: "Nothing"

Pros: "The aircraft and the crew Gisele and Julio for their attentive services. Despite our"
Cons: "Not enough choices of red wine and the pasta chicken was really poor tas"

Pros: "Atención muy buena y cómodo el avión"

Pros: "Crew"
Cons: "Seats"

Pros: "Service was good. They fed us meals and all drinks for free. The plane was in good condition."

Pros: "the attendants"
Cons: "The Food. It is horrible"

Pros: "First flight had lots of leg room and a hot sandwich. Great deal."

Pros: "Boarded on time, arrived early, good breakfast (with fresh papaya) and a turkey melt for a lunch snack. Great choices for movies, tv, music. A bargain."

Pros: "I was pleasantly surprised at how new, and nice, the plane was. I appreciated the entertainment system and meals. The crew was super friendly and nice. It seemed that try actually enjoyed their job, which is refreshing to witness."

Pros: "The aircrew were the friendliest and most professional I have had."
Cons: "They need to upgrade to an on-demand entertainment system. I noticed the check-in agents being very rude to a young passenger with a language barrier."

Pros: "Flight was on time. It was my connection flight, arrived from Mendoza ARG and continued to Toronto. In Mendoza I got boarding pass for second leg of flight (Panama - Toronto) with the gate number and boarding time. Everything was correct, not even gate number changed. Plane was new, crew OK, food OK. It was a pleasent flight."
Cons: "Nothing."

Pros: "Food decent. Alcoholic drinks included. Good service."
Cons: "No TVs on headrests. Sometimes not even a movie on a 5h flight??"

Pros: "Flights were on time. Crew was very good. No charge on my first bag."
Cons: "Entertainment options were terrible."

Cons: "The time in between my connecting flights was short. Had to run to the next flight and barely made it."

Cons: "There was a second security check before passengers could enter the gate. No drinks were allowed past. I was thirsty before and during my flight."

Pros: "Super friendly crew."

Pros: "Service,flight crew, the attention and the flight was excellent"
Cons: "None"

Pros: "The crew was friendly and informative. Even though it was a full flight it was very punctual."
Cons: "How people are randomly pulled of flights and stuck in countries and cities they dont want to be in due to the airlines overselling policies. It doesnt provide security or comfort as a flyer with the airline and makes me think twice about buying again with airlines that can do this type of things to their customers."

Cons: "Worse customer service at the 1800 fly copa and at the counter..."

Pros: "I've always had a great experience when I travel with Copa!"

Pros: "All was. Ganythingood"
Cons: "Nothing"

Cons: "I understand the COPA airline is serving South America area. But, most of the employee don't speak English at all. Make me feel like I am an idiot. I don't like the feeling."

Pros: "Same as above"
Cons: "Same as above"

Pros: "The service was excelent"

Pros: "My luggage got lost with my medication in it. I am diabetic type 2"
Cons: "The airline staff has ZERO customer service skills. They treated me very poorly every time I asked them about my luggage. I have NEVER been treated this way while traveling -taking into consideration that I travel for work-"

Pros: "I love the comfort in these planes and also the fact that at least they serve food, which they don't do in other airlines. The boarding wasn't good due to the stupid restrictions the US imposes on flights to the USA. We didn't appreciate the fact that the airline didn't let us know in advance that we couldn't buy drinks at the airport. That was a waste of money. The food wasn't good at all though. The coffee was terrible and so were the eggs, but at least we got something."

Cons: "good"

Pros: "Friendly crew, good food."
Cons: "Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."

Pros: "Good staff. Clean. A lot of room."
Cons: "No self checking in kiosk."

Cons: "I was forced/tricked to check my instrument on the boarding gate when what i really asked for is for the crew to take it o tha plane or for them to let me take it on carry on. Someone lied to me and then they checked in with the loggage"

Pros: "Same as above"
Cons: "Same as above"

Pros: "Flight was on time....nice helpful crew"

Pros: "Landing was smooth meals excellent"
Cons: "If you fall asleep they won't wake you up for dinner and you will starve."

Pros: "My son was terrified and was screaming I really appreciated how one of the attendants tried to cheer him up and even held him to comfort him, took him to see the captain and they told me to do whatever I needed to comfort him, they made me feel relieved and also food was good"

Pros: "The service and employees"

Pros: "Flight was on time and arrival was earlier than scheduled."

Pros: "The flight was very smooth from boarding to landing- everything and everyone was great!"
Cons: "Everything was great, no complaints here!"

Pros: "Everything moved smoothly"
Cons: "Nothing particular"

Pros: "Convenience (Same Airline Same Day)"
Cons: "Several delays. Leaving David and exiting the plane, not enough time to make your connection (Bus and Customs in Panama City)"

Pros: "Seats"
Cons: "Nothing"

Pros: "Aeromexico Boeing 737s are great. No complaints here."

Cons: "The lunch could be better with a cracker or Bread."

Pros: "Nothing in particular"
Cons: "A more organized boarding process"

Pros: "The time we take to aboard"
Cons: "The space between seats"

Pros: "Crew and entertainment"
Cons: "Seats"

Pros: "Nothing"
Cons: "9 hour delay"

Pros: "On time service and great rates."
Cons: "Better food and more room. Cramped and tight seems. Like your jammed into a can."

Pros: "Nice Crew. Seats ok."
Cons: "Nothing to add"

Cons: "Seats had even less legroom than the worst US airlines. I'm and 5'8" and I could barely fit my knees and once the person in front of me decided to recline his seat I couldn't even do that."

Pros: "The peanuts!"
Cons: "More space between seats"

Pros: "good service"
Cons: "the food"

Cons: "Plane was 45 minutes late leaving Mexico City."

Pros: "The warmth service that made me feel at home"

Pros: "I really liked the Tv screen on the 737-800 Toronto to Mexico whoever i believe they should be adding 737 Max to this route as Toronto is a megacity and this plane is kind of old for serving this busy route"
Cons: "The plane seats are so uncomfortable i was trying to sleep on that for like 3 hours without success"

Cons: "No pude abordar el vuelo, nunca pusieron en pantalla la puerta de embarque, cuando pregunte me dieron el número fui allá y me revisaron el pase de abordar y pasaporte pero no me dieron instrucción de abordar y cómo en la pantalla decía on time no pregunte porque no me habían dado acceso a abordar, pensé que el vuelo estaba demorado, tal parecía que el vuelo estaba sobrevenido, cuando volví a preguntar me dijeron que el vuelo estaba cerrado."

Pros: "Brand new plane"
Cons: "O"

Pros: "Again food service was good."
Cons: "On this flight my husbands screen didn’t work at all. So I’m both flights we were forced to share."

Pros: "Staff was friendly and very welcoming."

Cons: "All the announcements are in Spanish which makes it hard for everyone else to understand. Flight departure was delayed as well."

Pros: "On time"
Cons: "Beverage selection so so"

Pros: "No issues, everything was smooth."
Cons: "Seats and legroom weren’t the greatest, which made it hard to sleep, but not same as anywhere I guess."

Cons: "On the first leg of my trip, the time shown on the boarding pass was the time I needed to be at the gate. For this leg of the trip, the time on the boarding pass was the time the plane left. I arrived at the gate at the time the boarding pass said and the plane had already left. I am traveling to my father's funeral and the only option I had was to rebook for an additional cost of $600. Extremely upset."

Pros: "Nothing I got charged for canceling my flight!!"
Cons: "I paid 242 dollars for my ticket and they charged my card 150 for canceling it!!! Will definitely not fly this airline ever again!"

Cons: "The flight schedule is unstable. We were in the lounge and didn’t hear any notice of the flight. Almost missed it."

Pros: "The crew was very nice"
Cons: "A four hour flight they gave us a tiny bag of peanuts Very poor entertainment Tight seats"

Pros: "The service was extraordinary since the first moment I checked in. Crew was super attentive, professional and over standing. The service in airport was fast and efficient and in the plane crew and services totally exceed my perspectives. Thank you!"

Pros: "Flight attendant Antonio was great! Friendly, funny and kind."

Cons: "We lost our connection fight for delayed and we have been charged extra for ALL the baggages ($25 dollars per baggage). Which is insane!!! Uncomfortable plane and seats apart from my husband, Overall bad experience :-( :-("

Pros: "The food was good entertainment was too."
Cons: "The fact that they lost my bag. No one ever helped it contacted me. No $ was given so I had to buy my own clothes. Still don't have my bag. Been home for 2 days and haven't heard anything from Aeromexico."

Cons: "My luggage wheel was broken :("

Pros: "The service and flight attendants were nice and genuine"
Cons: "The food and the male flight attendant from EZE to Mexico was not friendly, I didn't see him with a smile at all"

Pros: "Food!"
Cons: "Crew ladies were a bit rude, it was a long flight and a smile wouldn't have hurt instead they looked people like they were aliens speaking a nonexistent language."

Pros: "Punctuality"
Cons: "Online checkin not available. It should be. Gate should be announced earlier"

Cons: "They had a problem with media system, so this way we cannot see any movies"

Pros: "Attention"
Cons: "Seats are very tight, uncomfortable."

Cons: "their seating chart and the entire seating experience sucks"

Pros: "Real food on the plane and a free drink, but I loved the branding most of all with the way the flight attendants dressed - heels for the airport and flats for the plane. I even asked if their make-up was issued by the company since they were all wearing the same shade of red lipstick - it was!!!"
Cons: "Nothing! Everything was perfect and on time!"

Cons: "They lost my luggage."

Pros: "I liked that food was actually servied with yiur choice of beverage including alcohol on this flight."
Cons: "That they now charge a baggage fee."

Pros: "Flight 1: bathroom bigger. Flight 2: good service. In flight 2, the service was better. We could sit next to each other. Flight 2 had better entertainment, more choice of movies and better screens."
Cons: "In flight 1, from São Paulo to Mexico City, my husband and I were separated. It was suggested by the stewardess for him to move to another seat 20 rows away due to his size. Instead of separating two people, why not ask the single person if she would rather have more room. But the steward said only one of us could move, me or my husband. The reason he was moved was that there were two empty seats, so he could sit comfortably; however, no one told the woman sitting in the three seat aisle that he would be sitting there. So she basically took over her seat and the neighbouring one. The crew should have been the one to inform her the reason for his move there. It was a horrible and unnecessary experience. Because of my husband's size, I am needed to help him with his tray and I had his medication."

Pros: "Good legroom, nice to get free snack"

Pros: "I wish I could post pictures of the broken magazine holder in front of my seat and the tangled seat belt that I could barely tie. Anyone heavier than me would not be able to buckle up on that seat. It was also VERY cold. The people around me were all covered up in heavy jackets and hats. When I mentioned this to the crew,they treated me with disdain and she said they could do nothing. What a shame, this used to be a great airline."
Cons: "Rude crew members, broken seat belt, broken magazine holder, way too cold for comfort."

Cons: "Didn't board on time"

Pros: "In general, the crew was helpful and cheery."
Cons: "I had ordered a vegetarian meal - do not eat any meat - which was reconfirmed with my prebooking the day before the flight. On board, I was served a ham croissant "no hay algo más". Ham is not vegetarian (!) No inflight entertainment for short hop (1h15) from Oaxaca to Mexico - understandable. Uninteresting selection of inflight entertainment for the longer Mexico-Montreal flight."

Pros: "Aeromexico has a very organized group boarding system with clearly posted signs for what group you're in. Flight landed early!"
Cons: "There was a long wait in the jet bridge prior to boarding for this flight. Nothing that was upsetting, just lack of communication between the gate agents and flight crew. This was one of Aeromexico's older planes, so no seatback entertainment like on their newer aircraft."

Pros: "Great selection of movies to watch"
Cons: "The crew seemed to be in a bad mood that night. One of the flight attendants hit my elbow as he was speeding through the aisle, causing me to knock over my drink. He didn't apologize or try to help. The other one"

Pros: "The flight was on time and the crew was helpful."
Cons: "Looks to me that the seats have shrunk and the space between rows is inadequate. I was pretty much frozen in one position for five hours, unable to move much. I know that this has nothing to do with the crew, and everything to do with the airline itself, but it will have an impact nonetheless, on the overall experience."

Pros: "the smooth landing in the airport of the Mexico city"
Cons: "food"

Pros: "Everything"
Cons: "Everything"

Cons: "the wifi is awful"

Pros: "Very modern"
Cons: "Boarding was weird, from front to back"

Pros: "Internet"
Cons: "Turbulence"

Pros: "There was a TV with entertainment. The fight to DR was terrible with no TV for some reason, in 2019"

Pros: "Pilot did great job, superb smooth landing."
Cons: "The two male flight attendants could have been a bit more friendly."

Cons: "I have an american advantage executive credit card that allows priority boarding but at santo domingo’s aieport they didnt let me do priority. Terrible customer service from check in crew at the airport and no individual tv’s its boring"

Pros: "Honestly, nothing!!"
Cons: "Everything. This airline has disappointed me for the last time."

Pros: "It was average."

Cons: "4 hour delay is unacceptable"

Cons: "Seats are too close"

Pros: "Crew was nice and made sure we were all comfortable before taken off :)"
Cons: "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"

Cons: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"

Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"

Pros: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Cons: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."

Pros: "didn't get my flight you said booking was guaranteed refund 24 hours but when i call to change or refund you said the airline would not change or refund. you didn't live up to your end. if you refund i would consider tat but for now. i would never use kayak again and will post my experience"
Cons: "you could have change my return when i called 2 hours after or 18 hours after now i have to pay 500 to get home you should live up to your rules and refund my money"

Cons: "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."

Pros: "The flight attendant"
Cons: "Service was poor."

Pros: "Prompt on time service."
Cons: "N/A"

Pros: "1) Puntuality in departing and arrival times 2) Very pleasant crew members"
Cons: "Space between seats made it uncomfortable"

Pros: "Seats which we selected where great"
Cons: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"

Cons: "They changed my flight schedule that made me have to arrange my travel plan"

Pros: "Nothing"
Cons: "Someone stole an ipad and that forced us the be delayed for 2 hours"

Pros: "My flight was delayed many hours so I wasn’t going to make my connecting flight in NY it to Toronto, There service agent was great and found me a seat on a later flight that was direct. Overall, happy with their service found me the best flight available."
Cons: "I never could figure out why the flight was delayed, there were a couple of other delayed AA flights too. I was supposed to get to Toronto at 2pm for a 5pm presentation, but I didn’t get in until 9. I also felt their website was deceptive or maybe needs updating,When I bought my ticket It stated that I would get 3 bags complimentary since it was Canada that wasn’t the case, I was charged for $60 for both."

Pros: "On time and pleasant staff"
Cons: "Na"

Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."

Pros: "On time"
Cons: "Small seats"

Cons: "No personal TV’s and no food for purchase"

Pros: "I like that it was on time"

Cons: "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"

Pros: "Arrived early"
Cons: "American airlines lost my bag... Customer service in LAX is non-existent."

Pros: "Lucked out with extra legroom seat. Seat was broken though."
Cons: "The whole customs process is a seemingly endless mess."

Cons: "The cleaniless of the flight can get better"

Pros: "Flying AA. Excellent flight"
Cons: "No wifi. Pay only"

Pros: "Besides the seating problems everything else went smoothly"
Cons: "I was not able to get seats assigned to us before arriving at the gate. We got put on the very last row by no choice of our own. The seats are not designed for the average adult, possibly the worst ergonomics of any seats I've ever encountered. Extremely uncomfortable flight."

Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."

Pros: "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
Cons: "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"

Pros: "Great selection on movies to pass the time and charging port for mobile devices ."

Cons: "No TV nor entertainment of any type. Food choice terrible. I am allergic to shellfish and the other option was pasta which I don’t eat. Had to feed on two cups of nuts... really mediocre."

Cons: "45 min delay"

Pros: "the choice of movies was great. I two very well presented selections."
Cons: "Outside of one drink service we never saw or heard from the crew. Not one food item for purchase was ever offered. I am glad I ate in the terminal or it would have been bad for me."

Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."

Pros: "not much"
Cons: "not much"

Pros: "Flight on Time, Confort, Crew"
Cons: "I know if you want food, you must pay but not even a cookie...???"

Pros: "Their service is useless. Processes are in need of a major overhaul. They have become too big for themselves and have not adopted the customer-centric value that prevailing companies have incorporated and are implementing. I predict that they will not be around in the next 10 years if changes are not made."
Cons: "Kayak should be more particular who they partner up with as being more selective will bring more value to your brand."

Cons: "Old plane and the movie app kept cutting out"

Pros: "They crew tried their hardest"
Cons: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."

Pros: "Muy buena atención, avión, puntualidad"
Cons: "La silla no reclinaba bastante, no era muy cómoda"

Pros: "Renovated planes, modern entertainment options that were free, charging by outlets."
Cons: "Overbooked flight, poor resource management, nickel & diming for snacks on a 5hr flight, lounge access (not Priority Pass, charge $60 for a single visit), no room for onboard luggage, safety video fluff"

Pros: "Crew helpful and friendly. Prompt cabin service."
Cons: "Old plane. No power source. Arrive 30 min early Miami and sat on runway an hour. Gate arrive at changed. Nearly missed connection due to wait on baggage of over 40 minutes in customs."

Pros: "The crew was attentive and boarding went smoothly. The seat had more room under the seat in front of me, my purse was not jammed in."
Cons: "I hate paying extra for almost every seat on the plane. It's a con job. Food selection was terrible. If I'm paying anyway, give me better choices. No monitors in plane at all. Entertainment needs to be viewed on a tablet or laptop of some sort."