First time traveling with Swiss abroad…. They set the standard so high, I will certainly book them again next time! A+ hospitality across the board…. So impressed with their professionalism and customer service. Highly, highly recommend! Jill Bolger
Pros: "Food was really hot and good customer service"
Pros: "Great helpful flight crew"
Cons: "Checking our bag was a nightmare. All bag check-in was at kiosk which we couldn't use because we had to pay to check our bag. Had to find a desk in another terminal to check bag, then pay an another desk for said checked bag. We saved money by ticketing this way but we almost missed our flight"
Pros: "fresh baked bread!"
Cons: "fight was delayed almost 4 hours. we were stuck on the plane for over 2 hours before liftoff while technical difficulties were worked out. no compensation offered."
Pros: "Quick and easy."
Cons: "Attitude of the flight attendant."
Pros: "The crew was amazing"
Cons: "Need more movies to choose from."
Pros: "This new c-series was fantastic, what a nice aircraft!...feels very airy, clean & modern! Wow! Thumbs up! Looking to fly again on this plane."
Cons: "Missed flight. Misplaced checked bag. Filed complaint with Swiss."
Pros: "Service was fine, on the ground and in the air."
Cons: "* Online checkin failed * Sit selection was not honoured * Sit was uncomfortable * Was last to receive luggage after landing, even though they had a "business - priority" sticker on them"
Pros: "Swiss is aways good"
Pros: "Crew was lovely, patient with all us skiers returning from the slopes. The food was EXCELLENT- for airline food. And I was in economy."
Cons: "The Entertainment tech was not smooth, had difficulty getting it to function and likely annoyed the person in front of me with all my tapping."
Cons: "There was only one agent checking in business class passengers until a bunch of us complained. The Swiss business lounge is too small with not enough seats"
Cons: "No overhead fans and seats were not very comfortable."
Cons: "First plane from Barcelona to Zurich was turned around mid flight for medical emergency. Missed connection flight and had to wait 24 hours for next flight to LA."
Pros: "When you lose your phone in the business class seat and a technician goes to find it once you land in Zurich and the day that it has miraculously disappeared there isn’t much to like at all about Swiss Airlines. Swiss Airlines isn’t going to hear the end of this is they don’t agree to replace my son’s phone. My husband is a lawyer and we are prepared to bring this to the public."
Cons: "My son dropped his phone in business class seat and the ground staff technician claimed it wasn’t there. Theft at its best! Swiss Air better take responsibility for their shady staff and agree to replace my don’s Phone promptly or we will take this to the public eye and courts. I’m sure we could get a big class action suit."
Pros: "Flight was very smooth and on schedule."
Cons: "Seating in economy was very cramped (pitch felt like 77”) and food and entertainment nothing special. Somehow I had higher expectations for comfort and service, even in economy."
Pros: "Food and drink service were excellent and big choice of entertainment"
Cons: "seat row spacing in economy was too tight for a 10+ hour flight"
Pros: "The crew was very nice and very good. They served the evening meal very promptly. They could have made another trash run prior to everyone trying to sleep for the night flight."
Cons: "The coach seats are narrower than any I have encountered and they are very close to the rows in front and behind. Not comfortable at all."
Cons: "Boarding was not clear! We were waiting for an announcement and none came. We got up when we saw the seating area clearing out. Earlt day International departures are sheer madness. The Check-in and security lines were crazy. Will take later flight next time."
Pros: "Booked a flight to Europe. Online check in easy. Luggage dropoff at JFK had no line for online check in. Flight was on time, my luggage arrived in my final destination fine (had 1 transfer). Crew was efficient and attentive."
Cons: "Spaces for seats in the economy class are shrinking. With Swiss Air, seems more so as the seats recline quite a bit which is of course good for an 8-9 hours flight. However if the passenger in front of you reclines their seats, you absolutely are forced to recline yours immediately, otherwise no one will fit. Flight attendants have to ask passengers to put the seats back from reclining during meal service so people can open the food tray and are able to access it, that is how much the seats tilt."
Pros: "All staff of Swiss made you feel important."
Cons: "Everything was fine"
Cons: "The boarding process is very uncomfortable as the passengers are asked to board the plane without any specific order, regardless of where they’re sitting, instead of boarding them by groups."
Pros: "The crew fed us well throughout the flight--and we got free wine with dinner. The food was pretty good for airplane food. We got fresh dinner rolls, salad, dessert, and Swiss cheese. We got ice cream part way through the trip. I loved that we got a piece of Swiss chocolate on each leg of the journey. The crew was friendly. There was a screen at each seat where you could watch movies or TV, listen to music, or track your flight. The entertainment was free, and the crew provided free earphones. Blankets and pillows were provided."
Cons: "Like most planes, there was not enough leg room. It makes it pretty uncomfortable for an 11-1/2 hour flight. The boarding was a little confusing, but no serious issues."
Pros: "Good clean service that Swiss is known for."
Cons: "There’s never overhead space for carryon. Ever since they went to lift, I have had to put my luggage in a row near the rear, making me wait until the plane almost complete Disembarks before able to get the bag."
Pros: "Service was great with staff being very professional Flights were on time and entertainment selections were good."
Pros: "Polite cree"
Cons: "Crowded plane, long boarding and waiting to be seated"
Pros: "On time, good service, nice crew"
Cons: "Tight space for legs when chair is in flat setting"
Pros: "We were very impressed by our flight with Swiss. The staff speaks impeccable English, there is much more leg room than on flights with American companies, and it is so pleasant to get pillows, blankets, headphones, drinks (including wine), snacks and 2 meals on our international flight and not feel nickle and dimed the way we do now on domestic flights."
Cons: "Not enough leg room."
Pros: "Thank you for the sandwich!"
Cons: "No Wi-Fi on board."
Pros: "On time great crew. Free wine that is Swiss air."
Pros: "Professional polite crew."
Cons: "Seats too SMALL Food not eatable"
Pros: "I really enjoyed the flight overall. Made a long flight seem not so bad."
Pros: "Crew is very friendly Drinks quality is acceptable Comfortable airplane seats"
Cons: "Both flights from Swiss (from Münich to Zürich and the flight in the opposite direction) were delayed by 30 min and 1h, respectively."
Pros: "The crew was pleasant."
Cons: "The Swissair website did not have my information available. Stood next to Passport Control for an hour (!) for a glitch they couldn't resolve before boarding. Flight was delayed 90 minutes. Worse quality beef on a flight ever, and that's hard to do. In my 1.5 million miles flown, these were the least comfortable, cramped seats I have ever experienced. I am only 5'7", 150lbs, but for the first time ever could not reach my belongings in the under-the-seat space in front of me. Seriously, it was that cramped."
Pros: "Great experience. GOod comfortable flight, crew and overall services"
Cons: "I wish there were more bollywood albums and more bollywood movies...to choose from"
Pros: "upgraded to First Class with Voucher. Service was immaculate, very friendly and professional. First Class, at least on this flight was a bit aged, the seat is quite comfortable but you could see that it is actually already old."
Cons: "Entertainment system with old low-res monitors and outdated system. Didn't work for a while and had to be restarted several times. Needs urgent renewal."
Pros: "Very good service on board"
Cons: "Crammed into middle seats both way. Many/Long lines in ZRH/SFO"
Pros: "Decent food, for airline food. I didn't starve for the 8 hours, and the included beer/wine/spirits helps a lot. Entertainment system was enough to help pass the time. This flight had USB chargers...had I known, I would have loaded up my mobile with watchable entertainment."
Cons: "It's still a cattle car for coach travel. Boarding was hectic. Called all passengers at once, which resulted in a crowd pushing to get through the two checkpoints all at once."
Pros: "Terrific flight. All on schedule"
Pros: "As a frequent traveler, SWISS hadthe best airline food I've ever tasted. Very efficient in everyhing they do. Great service and the crew was very friendly. Unfortunately, I had a seat that was in between the two in front of it, so my TV was at an angle, but only a minor inconvenience"
Pros: "Crew was more friendly here"
Pros: "Everything! Great Flight attendants, good food. Drinks in economy class. First class treatment in economy. Plenty of entertainment options. We were fortunate to have a very clear air on our transatlantic flight. They did not turn on the seatbelt sign except to land."
Cons: "I became infected with a head cold in the airplane and after I arrived at my destination I got sick. The person next to me was well, so was I. Is this a recurring problem? What can be done? Maintaining a cleaner air conditioning system?"
Another good flight newer plane therefore better seats. The landing was excellent!
Pros: "new plane good flight"
Cons: "seat space"
Pros: "All of it"
Cons: "Nothing Best flight"
Pros: "The guy working the terminal was very helpful."
Cons: "There was some grouchy lady working the terminal and she put a damper on everyone mood. Could put my seats together without me paying an up charge."
Pros: "Crew was excellent, seats are never excellent"
Pros: "Seat comfort"
Cons: "Lot of turbulence. Provided videos/entertainment without providing headphones"
Pros: "Awesome crew"
Cons: "More room"
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pros: "Pedro helped me in Punta Cana with a wheelchair he went out of his way to make sure I was okay and comfortable. He was amazing! I so grateful for him."
Cons: "The trip from Atlanta Georgia to Austin Texas was TERRIBLE!! The delta staff working the counter in Atlanta were rude, I was actually forced to get a complete stranger to help me with my wheelchair because there was no staff to help me. I was yelled at by delta staff. It was a horrible experience."
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Pros: "The plane was nice and the entertainment on the flight was great! Flight crew very friendly."
Cons: "Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it."
Pros: "Crew was amazing."
Pros: "The female crew were really nice to my 3 year old daughter and made her feel at ease on the flight. Hi"
Cons: "Boarding at the Punta Cana airport was disorganized. People just got on whatever line they wanted and no attention was paid to whether passengers were first in line vs last in line, priority seating vs general, traveling with kids vs no kids, etc."
Pros: "Super nice gate agent, doing her best to get us out on time but very clear spoken and nice about it!"
Cons: "No monitors for entertainment!? FA was just ok, nothing bad but sure not a standout."
Pros: "Flight staff friendly and everything went smoothly."
Cons: "Always wishing for roomier seats."
Pros: "Good snacks"
Pros: "Internet, seat."
Cons: "Tv screen, sound ."
Pros: "The flights departed and Arron time."
Cons: "The leg room was tight fir me as I am a six footer."
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "On time, great service, a lot of legroom."
Cons: "I was good with the flight, my friend had some allergy problems with the ac."
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Pros: "Short trip"
Cons: "Very hot ride"
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Pros: "nice people"
Cons: "need more food and drinks"
Pros: "Be nice if the first plane had worked. Almost one hour late leaving ATL."
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Pros: "On time as scheduled."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Cons: "No space in the seats"
Cons: "3 hours there before the departure."
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Cons: "I loked everything in my trip"
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Cons: "no legroom in a first class and expensive seat"
Pros: "When you are delayed, there is not much to commend."
Cons: "Delayed. That pretty well says it all."
Pros: "The crew was good and the flight was smooth."
Cons: "Somehow we were double booked and double billed. We got to the airport 3 hours early and checked our bags. All 3 were lost and searched. Everything was put back precariously and there was shampoo and lotion everywhere."
I travel with a Service Dog. Have a relief area please on both sides of security. With fake grass got the dogs and washing area so it will not smell of hog urine.
Should accept cash payments for bag payments.
Pros: "Crew was friendly cabin comfortable"
Pros: "Good seats and service"
Pros: "Friendly crew, always on time"
Cons: "The food was very little, a cold sandwich."
Cons: "Food was bland and simple (Aeroméxico offers slightly better, would look to model after amazing Air Asia setup) and would add more movies to the inflight entertainment system. But overall, all good!"
Cons: "Better food"
Pros: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Cons: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."
Cons: "I cant think of anything at the moment."
Cons: "They canceled the flight last minute and I had to spend the night and I missed work and a doctors appointment. I asked to be put on another flight and they told me to wait and when I asked again they said they couldn’t cuz the flight left. If they would have changed it in the first place then I woud"
Cons: "Blankets could have been clean. Crew could have been nicer, flight could have been without constant turbulence."
Cons: "Follow through with reservations made 6+ months ago. I shouldn't have been on stand by and the vouchers to make up were absolutely ridiculous. $10 does not make up for the major mistake your company made."
Pros: "Friendly crew"
Cons: "I enjoyed my flight"
Pros: "The crew was friendly and professional. Boarding was smooth."
Cons: "The only entertainment option is the mini screen every three rows."
Pros: "Excellent airline. Best to connect the America's."
Cons: "Queria pagar la diferencia de 5 boletos a Business Class y la del mostrador me dijo que no se podia. Tenia que ser 5 horas antes???? Gordita Dominicana aragana !!!! No quiso vender e hizo perder a su empresa. El Business tenia suficientes espacios. Mal personal el de Copa. No recomiendo la linea aerea."
Pros: "TV options, meals, check in"
Cons: "The bus shuttle in Panama and in Bogota."
Pros: "Atención muy buena y cómodo el avión"
Cons: "No in-flight entertainment so very boring"
Cons: "-lost my luggage -no entertainment on flight from Panama to Punta Cana"
Pros: "Pilot and updates Service quality"
Cons: "Pillows and blankets in business class"
Pros: "Flight was on time. It was my connection flight, arrived from Mendoza ARG and continued to Toronto. In Mendoza I got boarding pass for second leg of flight (Panama - Toronto) with the gate number and boarding time. Everything was correct, not even gate number changed. Plane was new, crew OK, food OK. It was a pleasent flight."
Pros: "The crew was friendly and informative. Even though it was a full flight it was very punctual."
Cons: "How people are randomly pulled of flights and stuck in countries and cities they dont want to be in due to the airlines overselling policies. It doesnt provide security or comfort as a flyer with the airline and makes me think twice about buying again with airlines that can do this type of things to their customers."
Pros: "same..flight was great...times worked for me"
Pros: "The service, the language, the good food."
Pros: "I've always had a great experience when I travel with Copa!"
Pros: "LOVED the individual TV's on each seat"
Cons: "No one spoke English and didn’t explain why they changed our seats."
Pros: "The airline had great food."
Cons: "The airline did not had a great variety of movies or TV shows."
Pros: "All was. Ganythingood"
Pros: "They gave me a upgrade!! What else did I want."
Pros: "Same as above"
Cons: "Same as above"
Pros: "All the way it should be!"
Cons: "Nelson Jose zelaya durmió en una sill en ese aeropuerto porque no lo dejaron hacer conexión a punta cana que era su destino; porque nunca dijeron nada tanto el Consulado de Panamá como la aerolínea que cuando una persona ha sido deportará de US A no puede viajar; utilizaron el fly que estaba comprado para su devolución al país de origen; ustedes creen es justo?"
Pros: "Friendly crew, good food."
Cons: "Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Pros: "I liked the fact that there was variety for entertainment! There had great movies, new ones, not all airlines focus on that. Another thing was the food and drinks that the offered. They really kept passengers happy."
Pros: "Land personnel and cabin crew are friendly and answer all your inquiries. Service on board is excellent. Economy class is comfortable."
Cons: "Windows sadly were not clear, and I love taking pictures and looking the landscape as we go by. Everything else was super."
Cons: "Now they turn off the air conditioner. Terrible so hot. Dont bring any more a decent food"
Pros: "Same as above"
Cons: "Same as above"
Pros: "The crew is very nice. The flights were on time. Direct flights from Panama to Brasilia- Brazil. There was enough room for carry ons. Free alcooholic drinks."
Cons: "The airport crew spoke Spanish to me, even after seeing my Brazilian passport. I understand Spanish, but their gate and check-in crew should be trained to speak English to avoid confusion with non Spanish speaking passengers. The seats are hard and I never got a pillow. One movie option and long time with nothing playing on tv."
Pros: "Great customer service."
Pros: "Great and friendly"
Pros: "The service and employees"
Pros: "Mostly the flight was great because there weren't that many folks on the flight so I got to stretch out. The check in process was quite a hassle. They made me check a bag that wasn't checked on my way to Panama but told me I had to. And even though the flight far from full they assigned us the row in front of the exit doors so our seats didn't go down. But in flight - all good."
Cons: "The Check in at Panama City not the best. In Miami, it was awesome. A little inconsistent."
Pros: "Flight on time, easy to select sit on web page"
Cons: "No individual screens"
Really different experience sitting in business! Comfortable and great service.
There wasn’t an option for not applicable under food. No food on this flight. Good coffee though.
Pros: "Politeness, dedicated and professional."
Cons: "I can't see what, it was all good."
Cons: "Terrible boarding process"
Cons: "due to weather a pile of flights were cancelled, we had to call West Jet and get re-routed"
Pros: "The crew were nice."
Cons: "The flight was very delayed due to weather, which is fine. However, more information would have been really nice."
Pros: "Everything, thank you"
Cons: "Nothing, everything was perfect, thanks."
Pros: "Fair cost benefits"
Cons: "After checking in 24 hours prior and receiving my boarding passes when we got to the airport we found out our seats were changed and only one of them was confirmed if not for one empty seat on the plane we would have had to stay behind this is unacceptable That we were not informed of these changes"
Cons: "It would be nice if WestJet didn't gouge customers during unfortunate circumstances"
Pros: "Crew was friendly"
Cons: "Seats uncomfortable and no on board entertainment"
Pros: "The bathroom was extremely cramped! No TV available on long flight."
Cons: "I signed up for a wheelchair when I purchased my ticket. There was a delay getting me a wheelchair in San Jose to get to my gate. After landing in Toronto there was not a wheelchair waiting at the plane exit. There was a wheelchair inside the airport - but no one available to push it!"
Pros: "The staff at the airport in Cancun are amazing! Wonderful service from the time you enter the terminal till you are checked in and through security. The flight on WestJet was excellent."
Cons: "Getting through YYZ is horrible. Two CBSA clerks checking the customs forms at the exit of the baggage area (twelve pickup areas). Really? Get a grip CBSA."
Pros: "The staff on board the westjet plane were nice but a bit short (except one blonde women flight attendant, she was lovely). The others seemed to be a bit short, likely due to heat or annoyance at punta cana airport"
Cons: "The boarding of the plane was by far a complete failure. I understand we are held hostage by PUJ airport but westjet needs to step up their canadian staff there. Language by westjet staff basically Spanish only and rude. We waited on a bus to drive 10 feet to our plane and the driver seemed to enjoy letting us sit in a closed bus with babies and children and elderly. One day this will cause a serious medical issue and westjet will pay dearly. Again, I am aware we cant control that but having a canadian manager there to ensure common sense is used with their customers from gate to plane is a must. Until better I will never fly westjet from there again. On the plane they ran out of food. Again major organizational issues from the companies point of view. Also made me pay twice to pick my seats on my connecting flights. This is petty and cheap. I will be demanding a discount or rebate from westjet due to all the above. If not my story will continue."
Cons: "I was told I had time to run to washroom before boarding, and 5 min later the boarding area was empty and I was locked out. Plane was ready to leave me because the guy at desk forgot to tell them I wasn’t there yet. Thankfully I was able to hunt someone down to let them know I was there."
Pros: "The trip served its purpose in getting us from point A to B. Good"
Pros: "Easy to change flight same day to one flight earlier."
Cons: "Forced me to check in my (undersized) duffel bag carry on. Then forgot To load the bag onto the plane. WestJet cited a questionable and unlikely reason, that the bag was not loaded due to baggage to passenger weight ratio for safety reasons, even though flight was far from full with multiple empty rows. Plus there was a grand total of only approximately 12 pieces of baggage at the carousel. Also the plane’s auxiliary power generator was broken, which meant no a/c while on the tarmac before and after takeoff. Cabin was warm though not intolerable, however led to delays at both origin and destination airport due to having to wait for an external power supply truck. No in flight service due to supposed turbulence. Which would have been fine, except there really wasn’t much turbulence. Didn’t affect me, but my neighbor’s entertainment system was broken. However, these multiple issues and the broken power generator makes me wonder about what other maintenance issues have been overlooked or not addressed. Most of all I was offended by the clear lack of honesty about my baggage. If there really was a weight limit safety issue despite the plane being far from maximum capacity, then there are much bigger issues with the plane that makes me never want to fly WestJet again. But don’t insult your passengers by lying to cover up your carelessness. My baggage arrived on the following (my original) flight, but that which was delayed by nearly two hours. I’ve flown on United, Delta, Southwest, JetBlue, WowAir, AA, Alaskan, Virgin, American Airlines, United Airways, China Air, EVA, and Air Canada. So far, WestJet has been by far my worst experience."
Cons: "Poorly organized departure lines had plane boarding late, resulting in a long wait on apron for takeoff slot. Late arrival in Toronto meant waiting for a gate, and then customs delay due to multiple arrivals at once"
Pros: "Horrible check in"
Cons: "Rude staff"
Cons: "The flight was 5 hours 40 min late The Flight attended (her name was if not mistaken Staysy or start with S) was staying at the door as a security guard in a detention center without formal greeting “welcome on board”, no smile at all and later jumped on me regarding my bag. I was seated when her collage pulled my back bag from the compartment to make room for a bigger luggage, left it on the seat next to me and said will take care later. With frustrating tone Staysy showed up and command me to put it under the seat. I told her to put it under and not to command me with this tone... as it was not my decision the bag to be there. She did put it under but kept making comments and even did not apologize. A frustrating flights - over 5 hours late with spicy flight attendant attitude."
Pros: "The crew were very amiable and one member in particular was quite funny during the seat belt demonstration. First one I've paid attention to the entire time."
Cons: "Plane was freezing cold and seats were quite uncomfortable."
Pros: "The cabin crew were outstanding on WS709 today. This is my fourth trip with Westjet, and today stood above. Diane was beyond efficient and pleasant while maintaining a smile and grace, while a number of unattended children were onboard. My seat was changed, and that's fine - mostly because of the manner in which the crew at Pearson handled it. Then, I couldn't resist giving up my re-assigned (centre) seat so that two sisters could sit together. The two folk in my row were lovely, they talked more than I did, but when I joined in, it was a genuinely pleasant conversation. Three strangers, meeting per chance. The woman next to me had given her seat up for a family to sit together, so it really was a chance encounter! Diane needs to be promoted!"
Cons: "While things happen, I wonder why when I was readied a seat, it was missed that two children, sisters, were sitting in separate rows? Should they have automatically been assigned two seats together - they were unaccompanied. As happens, an 'aunt-like' woman was seated next to them, and again, Diane was an another in-charge auntie!"
Pros: "It was clean and on time"
Pros: "Despite an ontime boarding, weather (thunderstorms) and air traffic congestion left us stuck on the tarmac for over 3 hours. Kudos to the captain for keeping us informed of every development and for taking the initiative to negotiate a southern flight plan routing that allowed us eventually to depart when other flights were being cancelled due to congestion in Heathrow airspace to the north. West Jet also put together a special team in Toronto to rebook passengers with connecting flights to later flights. This meant they had a new boarding pass ready and waiting for me by the time I got to Toronto, so the disruption was minimized."
Cons: "I had counted on buying my meal on the plane, so had not purchased any beforehand. Unfortunately, we ended up delayed on the tarmac for over 3 hours and they ran out of hot meals before they reached my seat row. I had to make do with crackers, cheese and fruit as my dinner. Lesson learned: always reserve my meal (or buy one) before boarding my flight - you never know what kind of delays will occur. To be fair, the crew did offer me a free glass of wine to go with it, which was a nice touch."
Pros: "Crew was good as usual."
Cons: "Thought the flight may have been delayed due to issues with ice rain in Toronto. From what was said, it wasn't that, some other issue with the plane and a cancelled flight in the west. No email in advance, no apologies, no freebies (like even a stupid sandwich). You sit an extra 2 and a half hours in an airport with a 5 year old before a 4 hour flight, and see how much the lack of anything grates. And paying for the first bag on the flight. And the emails they did send were after we were already at the airport-in no time to do any good. I Usually like West Jet , but losing my faith in them. Wonder how flair is..."
Cons: "Yea missed the connection due to taking an obviously not sick young woman off flight from Jamaica I am a doctor"
Pros: "Great crew Lots of communication with respect to series of events that would occur on flight."
Pros: "No much.."
Cons: "To start.. due to your company combining two out going Toronto flights in Vancouver and then being late off the ground in Vancouver because if that we missed our connecting flight in Toronto to Ottawa. This in turn made us miss a very important appointment in Ottawa. I’m sure the company loves that they saved money by combining those flights however you flunked the test with me. All the corporate could care less about me missing my flight after they look at the bottom line but I will be taking my $1600 plus money elsewhere in the future because of the aggravation, frustration and I don’t care attitude that your company has provided me. I’ll I want to do is get back to Vancouver in my return flight hopefully put most likely on time with my two girls and forget that your company does exists. Thanks for the headaches and goodbye.."
Pros: "THE flight got me home"
Cons: "Th check in staff made light of what seat I was assigned stating it was the best seat. 23A a bulkhead back row seat that did not recline. I was then Seated next to an individual that should have had two seats to themselves instead of most of my seat and theirs. I was literally pressed into the bulkhead by the very large person next to me. Who had another large individual next to them. WestJet used to be a great airline that Had a little more legroom. Now airlines like flair offer the same flights with more legroom wider seats and far lower costs. WestJet has lost me as a customer that used to pay a little extra if There was a WestJet flight option"
Cons: "Even though it was the first flight of the day, WestJet still left an hour late which meant I missed my connecting flight. That meant I also had to rebook my ground transportation an additional cost. Why they couldn't manage to get the first flight of the day out on time, I don't know. This stuff happens, and I am generally a patient and understanding person. That said, WestJet not only caused inconvenience and added expense, the airline had absolutely destroyed my snowboard bag. It was damaged so badly that I had to tape it up just so I could get out of the airport without losing my stuff everywhere. The WestJet employees didn't say anything about the damage, and clearly hoped I would just go away without making a claim. To make matters worse, they only pay part of the cost to replace my luggage."
Cons: "I flew Toronto-Calgary-Palm Springs and then Las Vegas back to Toronto. Only the Calgary-Palm Springs flight (the shortest leg) had seat back entertainment including satellite TV (although it cut out half way there). West Jet should have such entertainment available on all of their longer flights (consistent with the likes of Jet Blue that has had it for years). I would also point the disaster at the West Jet recommended Airport Lounge i Toronto. I almost missed the flight because there was A. No flight information available in the lounge like everywhere else B. The TV available in the lounge was on the information channel which included the time but froze up at some point (I checked the time and though I had about an hour before the flight and had hour til boarding. When I looked up again about twently minutes later the time was exactly the same. C. The Lounge was 20 minutes from the gate and this distance was a total surprise. I provided my boarding pass and the receptioist said nothng about the distance (unlike other airport lounges that I have visited). Note that I stopped into the Chinook Lounge in Calgary to see if they had addressed all of the complaints. I asked how far away my gate was and what steps I had to go through to get there and they had no clue. It turns out that one must take a shuttle bus, go though security again and then go through US customs so bottom line is that one needs the adviised three hours and the Chinook Lounge is essentially useless for travellers connecting to a US destination in Calgary. I would suggest that perhaps your CEO or senior staff should go through the experience of using the above Lounges and believe me this would result in A. Demanding significant improvements or B. Recommending Alternative Lounges or C. Advising that these lounges not be used (and certainly not featuring them on your web site). One additional comment. I arranged to meet someone on your Toronto-Vegas flight at McCarron (last Tuesday nite). There are 26 different luggage carousels so I positioned myself in the middle and monitored the flight arrival information. Officials at McCarron Airport failed to indicate that your plane had arrived. As a result, I was delayed in making my way to meet the individual at Carousel 26 and we missed making contact. Most Toronto passengers were already leaving with their luggage so I approached one of your staff who to put it lightly was useless (not sure why she was there). She would not tell me if my party was on the flight or even when it landed or provide any solution. The McCarron Flight Info Board still did not indicate arrival of your flight even after basically all the luggage was gone. I finally got someone who worked at McCarron to contact the PA Announcer and ask my party to meet me at Carousel 26. The PA Announcement came over a few minutes later ... but said to meet at Carousel 16. Gross incompetence all the way around. Dennis Egan 519-513-1025"
Pros: "Tall dark haired flight attendant from Prince Edward Island was very accommodating is very professional. He had his jacket the whole time and it made flying on west jet seem sophisticated and like we were important enough to dress up for. Also the female flight attendant that did the announcements was great. She made the announcements in a friendly, slightly humorous way rather than sounding bored and businesslike and "let's just get through this" manner."
Cons: "Lack of ice for drinks and snacks. Also, I have noticed that on many flights now, they start with paid service and then free beverage service and often that is about 2 hours into the flight. I realize you probably do that to keep those who need booze from getting anxious or angry, etc. and to make money, but it makes me, who paid the same for my ticket, feel iike steerage class. It would be nice if those of us who aren't puchasing booze (which also includes those who want booze) could get served first, then do the paid. These are little things, but would distinguish you from others. If I knew when I flew with West Jet I could have several packs of crackers or cookies or a small cheese and cracker pack along with ice in my drink and quick soft drink service along with flight attendants that were allowed to be friendly and have a sense of humor, I would consider West Jet more often and even pay a little more. I would pay to be treated a little better than the others."
Pros: "My first trip started on a poor note; I got to airport about an hour before boarding, only to find out that my flight was rescheduled from 9:30am to about 6:15pm ( or so) on that same day without prior notice. I went up to the counter and asked for confirmation for the switch and inquire if there was an issue, which may have affected my original flight. Turned out that the change was due to weather conditions at Toronto (makes sense). I had suggested that it would have been nice to receive some sort of notification, before starting that day way too early and inconvenience of going to pickup my car from the airport parking, only to come back again. The attendant sympathized with my plight and compensated me with a lunch voucher (which was nice of him and WestJet). Matter was resolved; I came back to catch my flight and the trip was wonderful :)"
Cons: "I didn't like the fact that my flight was rescheduled without receiving any notification from Westjet."
Cons: "It wasnt possible to connect to entertainment system or wifi even though I had paid for wifi"
Pros: "It was a smaller aircraft and the staff were friendly"
Cons: "was right at the back of the plane and could not hear the announcements clearly."
Pros: "One flight attendant"
Cons: "Everything. I never right reviews but I fly everywhere and this was the worst experience ever. Delayed flights and bad instructions. Really horrible customer service"
Pros: "Friendly , helpful staff . Who know what they are doing and try to accommodate you with minimum fuss ."
Cons: "Nothing comes to mind this trip"
Cons: "Sat be side large man. Took up too much space."
Pros: "Everything except the delays. I like the new app on your phone or tablet to watch movies and TV (and it's free now to watch movies like on AC!). I approve of this change westjet. The staff are very good at informing customers to make sure they download the app before boarding. However because people generally suck and don't listen there is always someone complaining about not having the app on board afterwards."
Cons: "Unfortunately this flight number is always delayed, WS269 Friday YHZ to YYZ. This is the flight I always pick for work schedule compatibility, but have found it to be delayed 30 min to 2 hrs the last 4 times I've taken it in the last 3 months."
Pros: "Got to my destination..."
Cons: "Westjet will nickel and dime you for everything. Did a +9h flight from Vancouver to London and no meal is included during the whole flight. They keep trying to upsale you for everything. Not only is the food expensive it is also real garbage. Flight was delayed by 75 minutes and nearly missed my connection. Of course no checked baggage is included in your already expensive ticket. You have to fork in another 30$ for the privilege of checking luggage. WestJet pretends to offer 200-300$ cheaper plane tickets compared to the competition, but this is false. I found plenty of other flights for same or even cheaper prices with quality airline companies like Lufthansa or Air Canada that include a meal and checked baggage and other perks, but in my case I had already booked. I really recommending you looking for other airline companies for any flight that is not short haul. WestJet's slogan is an airline company with owner that care... Whatever the hell that means. Maybe someone can explain? WestJet brags about it's outstanding customer service while at the same time cutting every corner possible on service. Kind of a contradiction."
Pros: "Free wine and beer."
Cons: "Our flight for Toronto on Sept. 5 , # WS589 was delayed of about 1 and half hour; so, me and about 20 other passengers missed our connection in Toronto. The crew said that Pearson airport was on a shut down due to severe thunderstorms. But the weather was nice and sunny when we arrived Toronto; in fact my connecting flight ( Hainan airlines HU 7995 had left 20 min. earlier- on time- for Bejing. The crew in Westjet plane told me that all airlines were delayed in Toronto airport due to bad weather , and so that I would not miss my connecting flight."
Cons: "We had a connecting flight through Toronto to Vancouver. First the flight was deleted from Charlotte resulting in a missed connection. In Toronto the WestJet agent directed us back to the Departure counter which required us to go back through security. There was three gate changes and the flight to Vancouver was late. Our transit to the hotel was closed resulting in an extra expense with taxi fares. Not a good experience overall."
Pros: "The fact that air Canada had a flight around the same time"
Cons: "Kept delaying with no clear idea of when we'd actually take off"
Pros: "People were friendly"
Cons: "Feels like there was no schedule - delayed in LA and the waiting for a gate in TO"
Probably not the airlines fault but covid regulations for boarding and deboarding the plane were completely different. Not sure if covid boarded the plane mid-flight.
Pros: "Crew amazing yes. Seat comfortable."
Cons: "None for now!"
Pros: "Delicious inflight meal and outstanding service!"
Cons: "Please keep up the same standards"
Pros: "Easy and quick boarding."
Cons: "Seat space was tight"
Pros: "The crew were all nice."
Cons: "Aircraft VERY aged--NO charging ports?! Entertainment screens tiny and old touch screen interface, slow to respond. Remote control on arm rest=accidental volume changes and such. Do NOT get the veggie pasta, it's terrible. Overhead bins do not hold large bags correctly."
Cons: "This flight was run by American Airlines. A new aircraft and a wonderful crew."
Pros: "Crew was ok"
Cons: "50 euros charged to checked one suitcase. Book flight online was not clear that there was extra charge for checked suitcases. The airport personnel said that he had to manage weight. The flight was not full and only a few suitcases on the belt at arrival... Will not fly with this airline again."
Pros: "Quick check in online, efficient auto bag check with helpful staff available, Quick efficient boarding, quiet flight less than half full."
Cons: "Being bumped to an earlier flight (7:15 from 11:20), not sure that was BA or the booking agent, but caused alteration of plans and hotel being booked."
Cons: "Double charge and unprofessional untrained staff on the counter"
Cons: "Flight was diverted for 4 hours due to thunderstorm in Toronto"
Pros: "The flight was delayed prior to leaving the gate, while lined up to take off and during the flight. All delays were promptly explained by members of the flight deck. The cabin crew were outstanding nothing seemed to be too much of a inconvenience to them."
Pros: "Plenty food. Very well looked after by the crew. Lots of good movies."
Cons: "Some of the screens had a scratches on them."
Pros: "Food and service great"
Pros: "British Airways has definitely got their act together it was a brilliant flight and the service was excellent it was a pleasure to see."
Pros: "Crew, boarding process, food, cleanliness, movie choices were all good."
Cons: "There should still be more leg room in coach. The screen in just my seat had a "loose connection", as it was a bit blurry sometimes -- enough to be annoying, but I still watched a movie OK. No other screens around me had the problem; they were crystal-clear."
Cons: "3 hour flight without any complimentary beverage or snack. Had to request even a cup of water."
Pros: "food was excellent ... service is always top notch"
Pros: "Mediocre experience on the ground; much better in the air -- competent, pleasant cabin crew."
Cons: "It seems amazing to me that BA will leave 50 First and Business Class passengers standing in line while they pre-board "families with young children". Some of the families had children who were 7 or 8 years old and certainly had no need for pre-boarding; its just an opportunistic way of jumping the queue. Similarly, some of the "elderly" passengers who claim to need pre-boarding on departure spring to their feet and dash down the aisle on arrival. Air Canada boards Business Class first on this same route; I'm going to migrate back to them, as virtually everything else on the two flights is comparable."
Pros: "Only wish they would've put me on the direct flight"
Cons: "The transfer was a pain. Signage at Toronto Airport is non existent. I had to stop and ask people which way to go 3 times"
Pros: "Food, Movies Staff Treatment Aircraft: B787...quiet, new and clean Heathrow Terminal 5"
Cons: "Absolute nightmare dealing with British cancelled flight and then having them rebook me with American, their "partner" company. Spent three hours this morning dealing with these two unprofessional companies and their lack of communication between each other."
Pros: "Very good Premium Economy service. Comfortable seats and good food."
Cons: "Noise (crying babies) from the Economy section. Delay in departure."
Cons: "It gave me a different return date"
Cons: "Couldn't take the flight because I was not allowed to check a bag. No mention of this was made when I booked."
Pros: "Good documentary films to choose from to pass time."
Pros: "The seats were comfortable and roomy."
Pros: "Nothing. British Airways refused to help us"
Cons: "Took over two hours on the phone to try and get rebooked. Missed the last flight out of the night due to incompetence. British Airways desk check in staff was so rude, wouldn't even talk to us. Thank goodness for the helpful Air Canada grind crew in Toronto."
Pros: "Every things I always liked to go with you"
Pros: "Flew with partner Aer Lingus. Extremely comfortable, good food, good entertainment, great crew."
Pros: "My gluten free meal was delivered and acceptable, the seats were comfortable and the crew was exceptionally helpful and friendly."
Cons: "After first class boarded, the remainder of the passengers lined up all at once. As it was a large plane, there were two entrances and it was hard for them to keep up and direct us to the proper door. It was a minot issue."
Pros: "Flight crew were great"
Cons: "No room in the seats. I'm not heavy and was almost unable to move."
Pros: "Crew was excellent"
Cons: "Food selection is terrible. Plainer, simpler foods that appeal to more people would be preferred. If you want to attempt to serve 5 course meals, that is fine, But, please have normal backup foods. In fact you would save a lot of money buy not putting seeds and grapes in the salads, buying plain white/wheat rolls with no seeds, and much simpler appetizers/desserts. I saw a lot of food being thrown away. Mine included. If you are trying to force people to buy food before they board, you have succeeded. TV displays and remote were very poor compared to your competitors."
Pros: "great service - flight was smooth takeoff and landing"
Pros: "Boarding was exceptionally well-handled. Boarding passess/passports were checked prior to entering the boarding area and seating started when people came into the boarding area so passengers were finltering onto the plane immediately without the first calls for priority passengers."
Cons: "Short flight, not much to notice or complain about."
Pros: "My screen worked and there was a good selection of movies. I also had a window seat which was great. Any seat except the middle, is always great."
Cons: "No vegetarian options."
Pros: "The airplane comfort."
Cons: "I was forced to leave my power bank to the staff at the airport without any notification that I am not allowed to have it in my hand bag not even in my suitcase. That was rude and impolite. I'm so disappointed. As a passenger I have my rights and obligations, I'm aware of that! Yes, I would keep all the rules if knew about them. Now it seems that I didn't have any right in that time. I'll proceed with my complain at next level."
Pros: "Our flight was almost empty so we got a chance to chat with crew: a very nice bunch!"
Cons: "Fees for everything"
Cons: "Paid extra for seat- seriously? why??? No one else did and there was no extra leg room~ Make it fair for everyone!"
Pros: "Fabulous experience on every level"
Pros: "That you could watch movies and shows from the headrest, very helpful to pass the time. They fed us a lot (very salty) and were very nice."
Cons: "I was in the back in the cheap seats (row 50) with a friend, we are both small to regular size and the guy seated in the aisle seat was very small and it was still difficult to get up and around each other to use the restroom. Oh well I paid $462 for round trip and arrived safely, that's what matters most."
Pros: "Full flight but I had two seats and a delightful Ghanaian seat mate"
Cons: "Being dumped in Phillie with canceled E.g. To Burlington Vt"
Pros: "I got upgraded which was a huge bonus and the staff were great and attentive."
Pros: "Food was ok - rest was terrible."
Cons: "Boarding was troublesome due to the fact the person made an error and changed my seat that I had already reserved. I noticed this while walking to the gate and then informed the person at the desk. After some time they determined the error happened at check in and she then returned me to the original booked seat. While in the flight, the lady behind me kept kicking my seat and complaining that I should not have the seat leaning back. Of course this is a fully acceptable function of flying in that the seat can be tilted back when not having food - the crew did not help at all and I was forced to fly the whole time with soon being rude behind me."
Pros: "The service was great!"
Cons: "Leg room. I'm very tall."
Cons: "The flight took off and 30 minutes into the flight to Paris, we were returned to Chicago for an unexplained mechanical problem. After 5 hrs delay, the flight was cancelled. I had to run to another desk for help and was rebooked on an Air France flight but did not receive miles for either BA or AF. Completely unprofessional and chaotic. Miserable to say the least because I missed the wedding that I was flying to, the only reason I flew there!"
Cons: "TV didn't work for 3 hous and it was SO HOT that many of us passages resorted to fanning ourselves with covers torn from the front of the in-flight magazine. All this for $1000. British Air, NEVER AGAIN!!!!!!"