Daily cleaning, installation of cabin HEPA filters on flights from the Dominican Republic to Ontario
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|February||Best time to beat the crowds (5% less expensive on average)|
|March||Most popular time to fly (15% more expensive on average)|
Average price round-trip
|C$ 577||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 190||or less|
Good deal one-way
|C$ 205||or less|
Sunwing Airlines, WestJet and Air Canada have all waived their change and cancellation fees on flights from the Dominican Republic to Ontario. Confirm policies on booking site.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from the Dominican Republic to Ontario.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Ontario from the Dominican Republic is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Ontario with an airline and back to the Dominican Republic with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Ontario from the Dominican Republic up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The crew as super nice"
Cons: "The space between lines of seats"
Pros: "The crew was great, they treated me Real nice."
Cons: "Seats could have more room, specially with handicapped people"
Pros: "FLight was fine. No entertainment nor wifi."
Cons: "They had screens for seats but not really much service available."
Pros: "Fast boarding"
Cons: "Flight was delayed... so..."
Pros: "Had a row upgrade"
Cons: "Ground personnel at IAH should handle luggage misplaced better. Had to wait 90 minutes for luggage to appear, since no one was able to explain why it never came out on the carrousel."
Pros: "the crew was great and very friendly."
Cons: "I wish my return itinerary hadn't changed, that was a bummer. going from 10+ hours to something like 16+ hours was annoying."
Pros: "The flight was short."
Cons: "The seat was uncomfortable and did not recline. The movie was not accesible. Regardless of the confirmation, due to not been able to do the check in I lost my seat and was standby because Avianca sold more seats that what they had. I believe Avianca should keep a more international menu."
Pros: "Ay the counter they were nice"
Cons: "Food was the worst and service from flight crew was Poor"
Pros: "the flight was on time"
Pros: "nothing, it's like a bus with wings."
Cons: "attention, food, entertainment."
Pros: "Almost anything"
Cons: "Offer additional food option to buy, common a 10 hour flight with any snack or Alcoholic beverages common!"
Cons: "No habia pilotos"
Pros: "Flat seat in business"
Cons: "2:30 hrs delay due to technical, not much info provided unless you ask , outdated movie list and entertainment"
Pros: "It was not crowed"
Cons: "No veggetarian options"
Cons: "The first flight had a delay of two hours and we lost our conexión flight. And they didn’t tray to finde another one the same day. And worse we made it to the gate and they told us than we couldn’t aboard. Have been the worse experience of my life. We lost our hotel , our plan for the next day. Every thing."
Cons: "The 4 hour delay to leave Roatan"
Pros: "I don’t like surprise on a booking if I book business it shot be all flights not some of them be careful when you book with kayak there is hidden flight combination so the price looks better"
Pros: "Avíanca was fine, Kayak is awful"
Cons: "Flight network are scammers. Will never use Kayak again"
Cons: "I was told hours before my flight that my flight was delayed due to weather in the NYC area and that the new flight time was two hours later. There were no weather issues at this time. This delay made me miss my connection and the only option was for me to have a 24 hour layover in Bogota, Colombia. As a woman traveling alone this was not acceptable to me but I had no other choice. I got a hotel room for the evening and tried to make the best of it. I was not offered any compensation for this inconvenience, nothing, not even an offer to pay for my hotel room. Similar things happened to three other people in my group that I was meeting in Peru all traveling from different locations. I lost an entire day in Peru because of this. On my return flight Avianca changed the times as well and I was forced to take an earlier fight home the day before I was scheduled to leave. I therefore lost a total of two days of my vacation because of Avianca and they did NOTHING to compensate me for it. STAY AWAY FROM THIS AIRLINE!!!"
Cons: "The worst customer service ever No solutions offered to customers I lost all day in the airport until finally (6 hrs after) they announce flight cancellation"
Pros: "The staff on the plane were extremely friendly and quick to assist when needed. Always checking in and making sure our flight was smoothly and we were happy."
Cons: "There was only one option for a snack on the way back after breakfast (Spanish quiche) and I wish there was another option for those that do not enjoy quiche."
Pros: "They seem to treat passengers with a lot more respect than other airlines, specially American."
Cons: "They changed gates several times at the last minute."
Cons: "Avianca wouldn’t let me board because gate agents couldn’t find return trip in system. Only had a week’s vacation and lost a full day to be in Costa Rica. Then had same problem going back. I’ll never book Avianca and never use kayak to.book any airline"
Pros: "Very good attention during the flight."
Pros: "The crew were very professional. I speak very little Espanol, but they try to make sure I was ok."
Cons: "Flight was delayed one jour and I didnt know if I'll make my connecting flight to Cartagena.. No one explain. They said just go to second floor for connection."
Pros: "the TV!"
Cons: "the food and the selection of movie"
Cons: "Till up today i didn't fly to Colombia due to THE stike of pilots and I have requested to be reimbursed .I am very disappointed that I have not recieved any answer.Please let me know as soon as posibel ."
Pros: "no problems on flt"
Cons: "everything was fine"
Cons: "Avianca was irresponsible and inattentive to our needs. Left us without our Cali - Cartagena flight and said they weren't going to compensate our loss."
Pros: "The food was alright."
Cons: "No in-seat entertainment."
Pros: "Same than the previous flight. I really enjoyed the trip."
Pros: "ONLY FLIGHT ATTENDANTS /AIRPLANE CREW"
Cons: "We were stranded in Lima for 12 hours! Supervisors were not showing up at all. They kept lying to us. We, the passengers, caught them in one lie after the other. First, flight was delayed until 2pm, then 4pm, 6:30pm and finally 8:15pm. They could have told us to leave and come back at 8pm.We were there since 8am and many passengers even earlier. I was with my 6 year old daughter. I got tired of requesting a charger for my cell to be able to use it for work reasons and they kept IGNORING me and would not even make the effort. Never again Avianca."
Cons: "we were delayed and so we were going to miss our connection flight so we had to come back to the airport the following morning just to find out the same flight was delayed AGAIN due to "crew tiredness" Very dissapointed"
Cons: "Plane was delayed due to late arrival. Concerned I wpuld miss connectig flight. Considering not flying Avianca in tbe future."
Pros: "New 787 business cabin is great. Seats are comfortable, prices are amazing for what it is"
Cons: "Ground staff is awful"
Cons: "Falta de respeto a los miembros Diamante."
Pros: "We just spent the last 3 weeks in South America including Peru, Ecuador and Galapagos. We took a total of 9 flights with Avianca including a couple of 50-55 minute connections. Flights were consistently on time and service was great. Amazingly, our luggage made it too despite the short connections. Service was very good. The crew was pleasant and they were always serving drinks and food/ snacks even on short flights although food is usual coach fare. All in all a very positive experience. Most of the North American airlines could learn a thing or two regarding punctuality, service and baggage handling."
Cons: "Me perdieron DOS maletas!!!!!!"
Pros: "Everything except how very little food is served"
Cons: "It's amazing how very little food you get in any Avianca flights"
Pros: "Good entertainment"
Cons: "Slow boarding"
Cons: "Avianca did charge twice for my ticket and it's impossible to talk with customer service."
Cons: "I waited 3 hours to do the check in and after that the fly got delayed twice."
Pros: "A real boarding priority for business class"
Pros: "Helpful crew. Flight was not full so lots of room"
Cons: "Price was high"
Pros: "I was rebooked for this missed flight on American, thank God. And Avianca did give me a hotel and meal vouchers for the extra 15 hours I had to wait for my new flight."
Cons: "Everything was horrible"
Pros: "The flight was on time. Luggage was delivered quickly."
Cons: "The boarding lines for elite customers are disorganised. In this flight everyone used the VIP line. The regular line to board was closed."
Pros: "new plane good flight"
Cons: "seat space"
Cons: "Way exceeded my expectations!"
Pros: "All of it"
Cons: "Nothing Best flight"
Pros: "Crew was excellent, seats are never excellent"
Pros: "After there was a problem with the plane once we had boarded, they were able to switch us to another plane at another gate. There was a short wait, and we only had a delay of 35 minutes."
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pros: "Pedro helped me in Punta Cana with a wheelchair he went out of his way to make sure I was okay and comfortable. He was amazing! I so grateful for him."
Cons: "The trip from Atlanta Georgia to Austin Texas was TERRIBLE!! The delta staff working the counter in Atlanta were rude, I was actually forced to get a complete stranger to help me with my wheelchair because there was no staff to help me. I was yelled at by delta staff. It was a horrible experience."
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Pros: "Amazing crew as always"
Cons: "Wifi on smaller hoppers"
Pros: "The plane was nice and the entertainment on the flight was great! Flight crew very friendly."
Cons: "Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it."
Pros: "top notch KLM are the best"
Pros: "Crew was amazing."
Pros: "The female crew were really nice to my 3 year old daughter and made her feel at ease on the flight. Hi"
Cons: "Boarding at the Punta Cana airport was disorganized. People just got on whatever line they wanted and no attention was paid to whether passengers were first in line vs last in line, priority seating vs general, traveling with kids vs no kids, etc."
Pros: "Good snacks"
Pros: "I liked that me and my boyfriend actually got to sit together."
Pros: "The flights departed and Arron time."
Cons: "The leg room was tight fir me as I am a six footer."
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Pros: "Nice crew. Comfortable seats."
Cons: "Peanuts and water was “snack”"
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "On time, great service, a lot of legroom."
Cons: "I was good with the flight, my friend had some allergy problems with the ac."
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Pros: "comfortable seats"
Cons: "delay delay delay"
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Pros: "On time as scheduled."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Pros: "Flight crew was friendly."
Cons: "Flight delays due to maint crew not being onsite for 2 hours. Overbooked flights for both sides of trip"
Cons: "flight ticket very expensive."
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Pros: "The food was good. The entertainment choices were plentiful."
Cons: "I missed having a personal vent by the individual lights above the seats."
Cons: "No space in the seats"
Pros: "Great experience"
Pros: "Boarding was smooth. Gate rep helped us kindly and then the flight attendant was very friendly."
Cons: "3 hours there before the departure."
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Pros: "When you are delayed, there is not much to commend."
Cons: "Delayed. That pretty well says it all."
Pros: "Entertainment and screens were awesome - worked perfectly"
Pros: "The crew was good and the flight was smooth."
Cons: "Somehow we were double booked and double billed. We got to the airport 3 hours early and checked our bags. All 3 were lost and searched. Everything was put back precariously and there was shampoo and lotion everywhere."
Pros: "The crew on that flight was really good."
Cons: "The boarding process, especially out of Panama"
Pros: "The crew was attentive, helpful and friendly"
Pros: "Buen servicio y llego a su hora programada"
Cons: "Food was bland and simple (Aeroméxico offers slightly better, would look to model after amazing Air Asia setup) and would add more movies to the inflight entertainment system. But overall, all good!"
Cons: "Not seat changes"
Pros: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Cons: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."
Cons: "Non entertainment system onto 737 ?"
Cons: "Blankets could have been clean. Crew could have been nicer, flight could have been without constant turbulence."
Cons: "Nice trip"
Pros: "Excellent airline. Best to connect the America's."
Pros: "Not a crowded flight so we were able to space out"
Cons: "Food was horrible. I found hair in my pasta"
Pros: "The aircraft and the crew Gisele and Julio for their attentive services. Despite our"
Cons: "Not enough choices of red wine and the pasta chicken was really poor tas"
Pros: "Atención muy buena y cómodo el avión"
Pros: "Service was good. They fed us meals and all drinks for free. The plane was in good condition."
Pros: "the attendants"
Cons: "The Food. It is horrible"
Pros: "First flight had lots of leg room and a hot sandwich. Great deal."
Pros: "Boarded on time, arrived early, good breakfast (with fresh papaya) and a turkey melt for a lunch snack. Great choices for movies, tv, music. A bargain."
Pros: "I was pleasantly surprised at how new, and nice, the plane was. I appreciated the entertainment system and meals. The crew was super friendly and nice. It seemed that try actually enjoyed their job, which is refreshing to witness."
Pros: "The aircrew were the friendliest and most professional I have had."
Cons: "They need to upgrade to an on-demand entertainment system. I noticed the check-in agents being very rude to a young passenger with a language barrier."
Pros: "Flight was on time. It was my connection flight, arrived from Mendoza ARG and continued to Toronto. In Mendoza I got boarding pass for second leg of flight (Panama - Toronto) with the gate number and boarding time. Everything was correct, not even gate number changed. Plane was new, crew OK, food OK. It was a pleasent flight."
Pros: "Food decent. Alcoholic drinks included. Good service."
Cons: "No TVs on headrests. Sometimes not even a movie on a 5h flight??"
Pros: "Flights were on time. Crew was very good. No charge on my first bag."
Cons: "Entertainment options were terrible."
Cons: "The time in between my connecting flights was short. Had to run to the next flight and barely made it."
Cons: "There was a second security check before passengers could enter the gate. No drinks were allowed past. I was thirsty before and during my flight."
Pros: "Super friendly crew."
Pros: "Service,flight crew, the attention and the flight was excellent"
Pros: "The crew was friendly and informative. Even though it was a full flight it was very punctual."
Cons: "How people are randomly pulled of flights and stuck in countries and cities they dont want to be in due to the airlines overselling policies. It doesnt provide security or comfort as a flyer with the airline and makes me think twice about buying again with airlines that can do this type of things to their customers."
Cons: "Worse customer service at the 1800 fly copa and at the counter..."
Pros: "I've always had a great experience when I travel with Copa!"
Pros: "All was. Ganythingood"
Cons: "I understand the COPA airline is serving South America area. But, most of the employee don't speak English at all. Make me feel like I am an idiot. I don't like the feeling."
Pros: "Same as above"
Cons: "Same as above"
Pros: "The service was excelent"
Pros: "My luggage got lost with my medication in it. I am diabetic type 2"
Cons: "The airline staff has ZERO customer service skills. They treated me very poorly every time I asked them about my luggage. I have NEVER been treated this way while traveling -taking into consideration that I travel for work-"
Pros: "I love the comfort in these planes and also the fact that at least they serve food, which they don't do in other airlines. The boarding wasn't good due to the stupid restrictions the US imposes on flights to the USA. We didn't appreciate the fact that the airline didn't let us know in advance that we couldn't buy drinks at the airport. That was a waste of money. The food wasn't good at all though. The coffee was terrible and so were the eggs, but at least we got something."
Pros: "Friendly crew, good food."
Cons: "Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Pros: "Good staff. Clean. A lot of room."
Cons: "No self checking in kiosk."
Cons: "I was forced/tricked to check my instrument on the boarding gate when what i really asked for is for the crew to take it o tha plane or for them to let me take it on carry on. Someone lied to me and then they checked in with the loggage"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Flight was on time....nice helpful crew"
Pros: "Landing was smooth meals excellent"
Cons: "If you fall asleep they won't wake you up for dinner and you will starve."
Pros: "My son was terrified and was screaming I really appreciated how one of the attendants tried to cheer him up and even held him to comfort him, took him to see the captain and they told me to do whatever I needed to comfort him, they made me feel relieved and also food was good"
Pros: "The service and employees"
Pros: "Flight was on time and arrival was earlier than scheduled."
Pros: "The flight was very smooth from boarding to landing- everything and everyone was great!"
Cons: "Everything was great, no complaints here!"
Pros: "Everything moved smoothly"
Cons: "Nothing particular"
Pros: "Convenience (Same Airline Same Day)"
Cons: "Several delays. Leaving David and exiting the plane, not enough time to make your connection (Bus and Customs in Panama City)"
Pros: "The pilot got us to Toronto."
Cons: "Everything. Contrary to most of my experiences with WestJet over the past nineteen years, this was the worst, overall, trip I have ever had with them, from delays, to missing my connecting flight, to gross incompetence with the staff, to a failure to even empathize with our situation (with a baby!)."
Pros: "The crew were nice!"
Cons: "But this was like flying in an antique from the 20th century. No screens, AC not working well, tiny cabin. One of the bathrooms didn’t even have a sink."
Cons: "We missed the connection between the two flights. They booked me for a flight the next morning. They did not provide voucher or reimbursement for food or lodging."
Cons: "We were on tarmac for an hour waiting to take off"
Pros: "Fair cost benefits"
Pros: "The food"
Cons: "The staff insisted on putting bags underneath seats for a 13 hours flight..."
Pros: "Crew are always the best on WJ:) All smiles, real people, love it :)"
Cons: "On board entertainment not working :("
Pros: "The staff on board the westjet plane were nice but a bit short (except one blonde women flight attendant, she was lovely). The others seemed to be a bit short, likely due to heat or annoyance at punta cana airport"
Cons: "The boarding of the plane was by far a complete failure. I understand we are held hostage by PUJ airport but westjet needs to step up their canadian staff there. Language by westjet staff basically Spanish only and rude. We waited on a bus to drive 10 feet to our plane and the driver seemed to enjoy letting us sit in a closed bus with babies and children and elderly. One day this will cause a serious medical issue and westjet will pay dearly. Again, I am aware we cant control that but having a canadian manager there to ensure common sense is used with their customers from gate to plane is a must. Until better I will never fly westjet from there again. On the plane they ran out of food. Again major organizational issues from the companies point of view. Also made me pay twice to pick my seats on my connecting flights. This is petty and cheap. I will be demanding a discount or rebate from westjet due to all the above. If not my story will continue."
Pros: "Very friendly and helpful crew."
Cons: "Flight from Fort Lauderdale to Toronto heavily delayed, missed connection."
Pros: "Left on time or mighty close to it. Arrived on time. Safe and mostly smooth flight. Flight attendants and pilot was friendly. Liked the price for a direct flight."
Cons: "Tight squeeze in the seats in terms of having the back of the passenger in front of you right in your face practically."
Pros: "Service was good. Reached our destination before scheduled time"
Cons: "The flight was 5 hours 40 min late The Flight attended (her name was if not mistaken Staysy or start with S) was staying at the door as a security guard in a detention center without formal greeting “welcome on board”, no smile at all and later jumped on me regarding my bag. I was seated when her collage pulled my back bag from the compartment to make room for a bigger luggage, left it on the seat next to me and said will take care later. With frustrating tone Staysy showed up and command me to put it under the seat. I told her to put it under and not to command me with this tone... as it was not my decision the bag to be there. She did put it under but kept making comments and even did not apologize. A frustrating flights - over 5 hours late with spicy flight attendant attitude."
Cons: "I had safety concerns on the flight from YVR to Toronto because seated in the exit row were two individuals who were brought to the gate assisted on a cart and had to wait for assistance to get on and off the flight. They had very poor ambulation which made me nervous as these people have agreed, by sitting in the exit row, that they are able and willing to help in the case of an emergency evacuation. This was not a safe situation and was noted by several passengers."
Pros: "WE HAVE SPECIAL NEEDS AND THEY WERE VERY HELPFUL TO HELPING USE WITH ARE NEEDS THANKS SO MUCH IT WAS A PLEASURE TO FLY WITH WEST JET CHEERS monica formosa and josephine formosa thankyou to all west jet employees such wonderful kind hearted people"
Pros: "Crew were friendly, efficient and helpful."
Cons: "Entertainment options were limited to what was being broadcast on regular cable channels. No movies or on demand content were available. Assigned seats were different than what was reserved during booking."
Pros: "At least they flown us back home.."
Cons: "Our flight to Toronto delayed by almost 3 hours and this was updated only 20 minutes before boarding, staff at checkin counter giving senseless excuses for the delay like crew members yet to come,weighing and balancing the baggage for fuel upload and even funny thing that captain just started his paper work for departure ( this is 2 hours after scheduled departure ). Did not offer any food coupons or any kind of compensation to anybody which created lot of inconvenience for travelers with young children..show some empathy Westjetters and operate like a professional carrier not like a curb side cab driver.."
Pros: "Wonderful family trip...comfortable seating, pleasant crew and enjoyable flight."
Cons: "Lots of walking in the airport"
Pros: "Friendly staff"
Cons: "WestJet seems unable to stick to a schedule. Three of my four flights were delayed and a connector flight through Toronto was cancelled altogether just after midnight, leaving me stranded at Pearson Airport. The ground crew were disorganized and unable to provide clear answers – other than their complete assurance that WestJet bore no responsibility for providing hotel accommodation."
Pros: "The flight was delayed, so I was going to miss my connector. They made some calls and got me booked on a British air flight straight to my destination. Thank you!"
Pros: "Everything borded on time. Cabin crew was very accommodating in allowing me to move seats to an empty row."
Pros: "Nice service."
Pros: "On time, courteous staff"
Cons: "Seat does not lean back"
Pros: "The cabin crew were outstanding on WS709 today. This is my fourth trip with Westjet, and today stood above. Diane was beyond efficient and pleasant while maintaining a smile and grace, while a number of unattended children were onboard. My seat was changed, and that's fine - mostly because of the manner in which the crew at Pearson handled it. Then, I couldn't resist giving up my re-assigned (centre) seat so that two sisters could sit together. The two folk in my row were lovely, they talked more than I did, but when I joined in, it was a genuinely pleasant conversation. Three strangers, meeting per chance. The woman next to me had given her seat up for a family to sit together, so it really was a chance encounter! Diane needs to be promoted!"
Cons: "While things happen, I wonder why when I was readied a seat, it was missed that two children, sisters, were sitting in separate rows? Should they have automatically been assigned two seats together - they were unaccompanied. As happens, an 'aunt-like' woman was seated next to them, and again, Diane was an another in-charge auntie!"
Cons: "Tiny chairs"
Pros: "Good service but pretzel is not great good. Very Nice stewardesses."
Cons: "The seated are too small, a bus is more confortable."
Pros: "Talia is an excellent stewardess—She takes good care of people"
Cons: "Five hour flight delay due to a flight attendant not showing up on time, not taken care of in any way"
Pros: "Very spacious. Not an overfull flight Seems like they offer a lot"
Pros: "Great crew Lots of communication with respect to series of events that would occur on flight."
Cons: "- The unprofessional way the staff "sorted us out". Especially the lady at check-in. Our flight was from NY to Toronto and then connecting after a nine-hour layover from Toronto to London. On all flights, we got the seats in the middle of the aircraft allocated, which is challenging when you are on crutches. - The second flight to London was in a terribly old machine where the overhead compartments were not well equipped to accommodate my crutches. The only way they fitted was at the very back underneath all the luggage. So when I asked the flight staff to help me get my crutch to go to the toilet, as I could not get it myself, he asked: "do you really have to use it?". I considered that very rude! - The selling of the entertainment systems took forever, which meant that the food sale was very late. Almost 4 hours into the flight on an overnight flight is really late! Especially when people would prefer to sleep. Due to my medication, I had to wait for food, but it took forever. All in all, not the best experience"
Pros: "Extra leg room, staff very friendly and helpful."
Cons: "No tv screens on back of seats, liquids should be offered more"
Pros: "Always friendly"
Cons: "No complimentary drink all of a sudden"
Pros: "There was a cute doctor and someone made a joke about the movie Alive. That was funny."
Cons: "There was a sick lady and she wouldn't stop coughing. That was gross"
Cons: "having to walk outside the plane in the snow to get on the bus and vise versa. it was cold and I got a bad cold...."
Pros: "I received adequate notification for check in and updates"
Cons: "There was a slight delay though we managed to arrive on time"
Cons: "We were told not to take the late flight to TO as Westjet would not hold the connecting flight (TO to Gatwick) for us. This meant our TUI connection in Gatwick to Chambery would have been wasted along with bus transfers. West jet did not offer us AC flights that were available to keep us near to our schedule. We ended up cancelling the Westjet flights and buying AC flights to Heathrow at a cost of $3300 + $300 taxi to gatwick + abandoned bus to Gatwick Westjet did offer us a flight on Sunday ! In the end, we are not sure if booking thru Kayak was part of the problem as Wesjet staff said ..... Oh you booked thru a 3rd party Comments ?"
Cons: "Flight was cancelled then rescheduled on a flight that was over an hour delayed. We almost lost our connection to Hong Kong as a result. Made for a very stressful journey with 77 year old parent and 8 years old child long waiting/ tiring time and running to gate our flight."
Pros: "Cancelled the flight and was utter chaos with no direction what so ever."
Cons: "Staff would not communicate with the passenger's."
Cons: "Delayed flight and disorganized boarding in Kingston made it a bit frustrating."
Pros: "The flight was ok and the customer service overall good."
Cons: "A bit disappointing that the flight didn’t even have monitors to watch movies , you got to use your own tablets or cell phones. I prefer to save batteries on my devices when I’m travelling :)"
Pros: "No issues"
Cons: "One of the crew members was not careful enough while taking something out of the overhead cabinet and dropped something on my head while I was asleep. The crew apologized but it should not have happened in the first place while the aircraft was flying smoothly and there was no turbulence of any kind at that time."
Cons: "It was crowded on the flight, fully booked"
Pros: "It was on time and short"
Pros: "The food was good"
Cons: "Your website and westjet allowed price gouging to happen. I had to spend about $2500 for two new flights, to replace two flights that were cancelled on September 8th due to Hurricane Irma. The previous flights cost total $678 for two people from FLL to EDI. But you allowed us to be charged $2500 for the same exact route, and we had to spend due to the emergency. The very next day the President of the USA stated it was unethical for price gouging to happen. I request at least 50% refunded back"
Pros: "Free wine and beer."
Cons: "Our flight for Toronto on Sept. 5 , # WS589 was delayed of about 1 and half hour; so, me and about 20 other passengers missed our connection in Toronto. The crew said that Pearson airport was on a shut down due to severe thunderstorms. But the weather was nice and sunny when we arrived Toronto; in fact my connecting flight ( Hainan airlines HU 7995 had left 20 min. earlier- on time- for Bejing. The crew in Westjet plane told me that all airlines were delayed in Toronto airport due to bad weather , and so that I would not miss my connecting flight."
Pros: "Nothing in particular."
Cons: "We were delayed by 30 mins. We waited another 20 mins at the gate because there was another plane there. We only got cheetos as a snack."
Pros: "Humor of the flight attendants #Joeneedsaraise"
Cons: "Delayed by 2 hours."
Pros: "Aeromexico Boeing 737s are great. No complaints here."
Cons: "The lunch could be better with a cracker or Bread."
Pros: "Nothing in particular"
Cons: "A more organized boarding process"
Pros: "The time we take to aboard"
Cons: "The space between seats"
Pros: "Crew and entertainment"
Cons: "9 hour delay"
Pros: "On time service and great rates."
Cons: "Better food and more room. Cramped and tight seems. Like your jammed into a can."
Pros: "Nice Crew. Seats ok."
Cons: "Nothing to add"
Cons: "Seats had even less legroom than the worst US airlines. I'm and 5'8" and I could barely fit my knees and once the person in front of me decided to recline his seat I couldn't even do that."
Pros: "The peanuts!"
Cons: "More space between seats"
Pros: "good service"
Cons: "the food"
Cons: "Plane was 45 minutes late leaving Mexico City."
Pros: "The warmth service that made me feel at home"
Pros: "I really liked the Tv screen on the 737-800 Toronto to Mexico whoever i believe they should be adding 737 Max to this route as Toronto is a megacity and this plane is kind of old for serving this busy route"
Cons: "The plane seats are so uncomfortable i was trying to sleep on that for like 3 hours without success"
Cons: "No pude abordar el vuelo, nunca pusieron en pantalla la puerta de embarque, cuando pregunte me dieron el número fui allá y me revisaron el pase de abordar y pasaporte pero no me dieron instrucción de abordar y cómo en la pantalla decía on time no pregunte porque no me habían dado acceso a abordar, pensé que el vuelo estaba demorado, tal parecía que el vuelo estaba sobrevenido, cuando volví a preguntar me dijeron que el vuelo estaba cerrado."
Pros: "Brand new plane"
Pros: "Again food service was good."
Cons: "On this flight my husbands screen didn’t work at all. So I’m both flights we were forced to share."
Pros: "Staff was friendly and very welcoming."
Cons: "All the announcements are in Spanish which makes it hard for everyone else to understand. Flight departure was delayed as well."
Pros: "On time"
Cons: "Beverage selection so so"
Pros: "No issues, everything was smooth."
Cons: "Seats and legroom weren’t the greatest, which made it hard to sleep, but not same as anywhere I guess."
Cons: "On the first leg of my trip, the time shown on the boarding pass was the time I needed to be at the gate. For this leg of the trip, the time on the boarding pass was the time the plane left. I arrived at the gate at the time the boarding pass said and the plane had already left. I am traveling to my father's funeral and the only option I had was to rebook for an additional cost of $600. Extremely upset."
Pros: "Nothing I got charged for canceling my flight!!"
Cons: "I paid 242 dollars for my ticket and they charged my card 150 for canceling it!!! Will definitely not fly this airline ever again!"
Cons: "The flight schedule is unstable. We were in the lounge and didn’t hear any notice of the flight. Almost missed it."
Pros: "The crew was very nice"
Cons: "A four hour flight they gave us a tiny bag of peanuts Very poor entertainment Tight seats"
Pros: "The service was extraordinary since the first moment I checked in. Crew was super attentive, professional and over standing. The service in airport was fast and efficient and in the plane crew and services totally exceed my perspectives. Thank you!"
Pros: "Flight attendant Antonio was great! Friendly, funny and kind."
Cons: "We lost our connection fight for delayed and we have been charged extra for ALL the baggages ($25 dollars per baggage). Which is insane!!! Uncomfortable plane and seats apart from my husband, Overall bad experience :-( :-("
Pros: "The food was good entertainment was too."
Cons: "The fact that they lost my bag. No one ever helped it contacted me. No $ was given so I had to buy my own clothes. Still don't have my bag. Been home for 2 days and haven't heard anything from Aeromexico."
Cons: "My luggage wheel was broken :("
Pros: "The service and flight attendants were nice and genuine"
Cons: "The food and the male flight attendant from EZE to Mexico was not friendly, I didn't see him with a smile at all"
Cons: "Crew ladies were a bit rude, it was a long flight and a smile wouldn't have hurt instead they looked people like they were aliens speaking a nonexistent language."
Cons: "Online checkin not available. It should be. Gate should be announced earlier"
Cons: "They had a problem with media system, so this way we cannot see any movies"
Cons: "Seats are very tight, uncomfortable."
Cons: "their seating chart and the entire seating experience sucks"
Pros: "Real food on the plane and a free drink, but I loved the branding most of all with the way the flight attendants dressed - heels for the airport and flats for the plane. I even asked if their make-up was issued by the company since they were all wearing the same shade of red lipstick - it was!!!"
Cons: "Nothing! Everything was perfect and on time!"
Cons: "They lost my luggage."
Pros: "I liked that food was actually servied with yiur choice of beverage including alcohol on this flight."
Cons: "That they now charge a baggage fee."
Pros: "Flight 1: bathroom bigger. Flight 2: good service. In flight 2, the service was better. We could sit next to each other. Flight 2 had better entertainment, more choice of movies and better screens."
Cons: "In flight 1, from São Paulo to Mexico City, my husband and I were separated. It was suggested by the stewardess for him to move to another seat 20 rows away due to his size. Instead of separating two people, why not ask the single person if she would rather have more room. But the steward said only one of us could move, me or my husband. The reason he was moved was that there were two empty seats, so he could sit comfortably; however, no one told the woman sitting in the three seat aisle that he would be sitting there. So she basically took over her seat and the neighbouring one. The crew should have been the one to inform her the reason for his move there. It was a horrible and unnecessary experience. Because of my husband's size, I am needed to help him with his tray and I had his medication."
Pros: "Good legroom, nice to get free snack"
Pros: "I wish I could post pictures of the broken magazine holder in front of my seat and the tangled seat belt that I could barely tie. Anyone heavier than me would not be able to buckle up on that seat. It was also VERY cold. The people around me were all covered up in heavy jackets and hats. When I mentioned this to the crew,they treated me with disdain and she said they could do nothing. What a shame, this used to be a great airline."
Cons: "Rude crew members, broken seat belt, broken magazine holder, way too cold for comfort."
Cons: "Didn't board on time"
Pros: "In general, the crew was helpful and cheery."
Cons: "I had ordered a vegetarian meal - do not eat any meat - which was reconfirmed with my prebooking the day before the flight. On board, I was served a ham croissant "no hay algo más". Ham is not vegetarian (!) No inflight entertainment for short hop (1h15) from Oaxaca to Mexico - understandable. Uninteresting selection of inflight entertainment for the longer Mexico-Montreal flight."
Pros: "Aeromexico has a very organized group boarding system with clearly posted signs for what group you're in. Flight landed early!"
Cons: "There was a long wait in the jet bridge prior to boarding for this flight. Nothing that was upsetting, just lack of communication between the gate agents and flight crew. This was one of Aeromexico's older planes, so no seatback entertainment like on their newer aircraft."
Pros: "Great selection of movies to watch"
Cons: "The crew seemed to be in a bad mood that night. One of the flight attendants hit my elbow as he was speeding through the aisle, causing me to knock over my drink. He didn't apologize or try to help. The other one"
Pros: "The flight was on time and the crew was helpful."
Cons: "Looks to me that the seats have shrunk and the space between rows is inadequate. I was pretty much frozen in one position for five hours, unable to move much. I know that this has nothing to do with the crew, and everything to do with the airline itself, but it will have an impact nonetheless, on the overall experience."
Pros: "the smooth landing in the airport of the Mexico city"
Airlines flying from the Dominican Republic to Ontario have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from the Dominican Republic to Ontario
Masks required on board, masks provided on flights from the Dominican Republic to Ontario
Social distancing seating
Middle seats unavailable to book on flights from the Dominican Republic to Ontario
Testing for antibodies, testing for symptoms for flights from the Dominican Republic to Ontario
Waiving of change fees. Search flexible flights from the Dominican Republic to Ontario