Excellent service and value for the money.
Pros: "Never made on plane"
Cons: "The company booking was reserved the worse company on the world , couldn't reach them to make a changes , I had to give up my ticket and lost all the money , zero response from their side."
Pros: "A very average experience. Nothing amazing."
Cons: "Flight was very delayed, crew at the counter would not give updates or be kind enough with the situation."
Pros: "Cabin crew was very nice"
Cons: "Snacks could be better and you could reduce plastic waste. I don't want to drink water from plastic cups, I don't need a napkin to my water, I don't need to receive a sweet bun packed in plastic wrap"
Pros: "Nothing because your partner FlightNetwork didnt pay the ticket and I wasted my time going to the airport"
Cons: "Calling me and leave a voicemail if there is an issue with the ticket. I dont respond to 888-*** phone numbers from overseas! Horrible experience"
Pros: "Everything and everyone from the crew was very professional, food, entertainment, above my expectations."
Cons: "Polish airlines have some problems, but this flight was perfect. Great job."
Pros: "Roomy, offered water"
Cons: "Food selection"
Cons: "Neatness, communication, all LOT airline workers were very rude, no food on flight."
Cons: "My luggage was lost."
Cons: "delay 3 times out of 4"
Cons: "After purchasing two tickets we had to sit in different places on the plane, one is all the way in the front, other all the way in the back"
Cons: "Male agent at boarding rude. Aircraft dark and dingy. WiFi not working. Many lights not working. Majority of TV screens not working and “misfiring”, flashing throughout the whole flight gave me headache and hurt my eyes."
Pros: "We had to line up in a very long que when arriving from Zagreb. It took too long."
Cons: "The crew was very nice"
Cons: "Have the plane on time"
Pros: "Complimentary upgrade to business class - wonderful!"
Cons: "Delightful service and food."
Pros: "The flight was short and the crew was nice."
Cons: "There was no entertainment for the short plane ride."
Pros: "OK small flight to warsaw from Lviv"
Cons: "Took too long the flight to Lviv and my luggage never made it on the flight."
Pros: "Comfortable plane"
Cons: "The entertainment did not work for a number of passengers in my area. The system was restarted once, with no results. The crew did not seem to care. The food service was poorly coordinated."
Cons: "The flight was almost two hours delayed. If my connecting flight were closer, I would have missed it. Otherwise everything was good. The 787 Dreamliner was new and very comfortable."
Pros: "Very comfortable seats, very friendly and polite crew"
Pros: "787 Dreamliner is comfortable and feels more spacious."
Cons: "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."
Cons: "Departing flight left 2.5 hours late. Missed my connection. No one from LOT met us at the connecting airport to explain how our transfers would work. Airport security at the connecting airport bounced us back and forth a few times before deciding we should enter the transfer terminal and hope someone from LOT was still on duty. LOT put us up in a hotel overnight and booked us on a flighty the next day. The hotel was 1 hour drive, 50miles, from airport. I reached my final destination 13 hours late."
Cons: "The flight was delayed over 3 hours and there was no communication at all. Our questions were ignored."
Cons: "Did not take it, was late and missed the flight"
Pros: "I liked the plane, smooth landing."
Cons: "They lost my daughter’s luggage!Not good since we will only be in Krakow for 4 days!"
Cons: "At check in the website did not allow me to purchase checked baggage. I arrived at the airport and paid 80 Euros to check in my 12kilo bag. I bought I would be proactive and pay for the baggage for my return(only 20 euros). I received only a receipt for the 20 euros, but paid 63,250 drams. Something is shady and I feel duped. The flight was over an hour late with no explanation. There was a plane at the gate when we landed, which added to the tardiness of arrival. They were so non Chalant about so many people missing their connecting flights. It was like they already knew they were going to put us on Lufthansa 2 hours later... polish airlines Is awful- the airport personnel even worse. No one respects standing in line. Airport officials kept cutting into the security lines which literally cost me the 5 minutes that I could have made the flight. I am very diasspointed and kayak should not advertise this airline."
Pros: "I had a short flight so I can't expect much, but the staff and service was great and we departed on time."
Cons: "They were leather seats. I hate leather seats. And they didn't have the cushion on the back of your head that can fold forward on the sides to hold your head so you can sleep."
Pros: "They had a good selection of movies."
Cons: "Food was terrible. If you’re flying to America, serve American style meals. I missed my connecting flight because we were delayed by 45 minutes but Polish Airlines didn’t provide a hotel voucher so I had to pay for a hotel out of pocket. Rude flight attendants and overall, very uncomfortable experience. I will pay the difference and fly SWISS next time."
Cons: "Maybe I didn't ask or figure out how to conveniently watch films on the screen too far away for viewing. I do watch T.V. without glasses, but this was frustrating."
Pros: "יעעכגידכידכגעגכ ה בעבנידגנ הכ נגכאעקרכב כברנקרכ בקרנרא רא"
Cons: "כגיכגכגע ראמר א מעכרה רא מראמארמ ררא ררע רא 'ע ער ר'ע"
Pros: "Costs like regular flight feels like low cost"
Cons: "I booked a flight from Los Angeles to Kiev and all my flights were cancelled. I had to spend 5 hours on the phone to fight for my refund. On the way going our plane got cancelled at the airport..It was impossible to rebook...they care nothing about their passengers."
Pros: "the crew was friendly and helpful. it wasn't such a long flight and despite that, they still had smiles on their faces when you needed something."
Pros: "Getting off at the end"
Cons: "Food, seats, no entertainment the worse business class in the industry. Boarding was also a mess. Absolutely no redeeming features."
Cons: "very inconviniebt seats"
Cons: "I bought tickets for LOT Polish Airlines and we travelled with Blue Air. Romanian low cost airline (share code). Will never ever fly with LOT."
Pros: "Very efficient, professional and friendly"
Pros: "Service on plane"
Cons: "Price for checked bag"
Pros: "Modern aircraft, food, extraordinary fligjt attendants"
Cons: "I wish that had wifi."
Cons: "Delayed one hour. This should not happen especially for an international flight"
Pros: "Excellent flight attentive crew. Luggage handling super fast. Crew gave out some free extras to make up for the delay."
Cons: "Weather related delay not airline dependent"
Cons: "Flight was cancelled 1h prior to schedule, as people were already checked in at the gate. With no advance warning or explanation. " Awesome" experience. Do NOT fly LOT."
Cons: "Bad flight dirty carpets Kosher Food was not good at all"
Cons: "There was a delay at Warsaw Airport for almost 3 Hours I arrived home 2.00 Am I missed a family wedding that night"
Cons: "Unpleasant crew members"
Pros: "Extra space for leg,good food ,movie,good service."
Cons: "I like everythings"
Pros: "Everything went vey smoothly and politely. Very pleased."