It's good overall. Flight was packed. Inflight entertainment choices were lacking.
They did an excellent job helping me with a wheelchair. I couldn’t have asked for any better help.
The delay in Korea was a pain and set us back a day. I have to give big props to Korean Air for setting up a hotel with dinner and transportation to and from the hotel. I also needed assistance with a wheelchair and they did an outstanding job.
The boarding process for Korean airlines is very straightforward and easy. You've never met such helpful and friendly people. The food was great and the entertainment options were excellent too. My teenage boys found programs they wanted to watch while I had fun watching a full season of the Last Man - the Blind Investigator (Japanese), which my wife enjoyed too. My only complaint was that it takes a very long time to taxi at ICN (20 minutes) and the pilot had to hold at the gate for 10 minutes after our scheduled departure time, which meant we got to Seattle 27 minutes late. Luckily I had a long enough connection to make my next flight, but just barely.
The food on this flight from NRT to ICN was average. The staff were very friendly, but the flight took about 60 minutes longer than it should have because the pilot was only flying at 330mph instead of 500-550. Not sure what the reason is for that, but it meant for a much longer flight.
Need to have space for Cary on when traveler boarding any zone
everything was fine, would have liked better food but it was warm, great choices for movies
the water for tea could have been hot, entertainment was awful, lots of old movies and TV shows
The food is always good and that flight was particularly good.
They changed aircrafts and they moved my seats that were already prepaid. I did not get the seats I paid for, so I got expensive seats that I didn't want
Most relaxing long distance flight I have been on. And I have flown on many.
Not great, will likely try to fly another or maybe I should have upgraded my ticket? Needed Air…
I don’t think I’ll be flying them again. Tight seats, no flowing air or air nozzles that you can turn air on you, for those who could have motion sickness this would be your worst nightmare. The pilot was great and experienced (which is what you want when flying 12 hours) overall I’m thankful knowledgeable pilots!
My ticket did not indication which group I was in for boarding; the gate attended help me
Very routh cabin crew food is only 2 meals for 13 hours fry with them They should get better training how to service good super routh language and talking with customer
staff are super nice and effiecient! It was a very comfortable and relaxing flight
When I booked a premium economy ticket. I then had to pay $100+ to book my seat.
Boarding could have been a little bit better but other than that it was a pretty good experience. I think because of the stowaway to Paris France recently they are being extra diligent about boarding passes at the gate. But they boarded the back of the plane first, and that's something I really think needs to start in the USA.
Didn't like on this return inbound flights (from Hong Kong to Vancouver) Outbound to the Hong Kong was good.
Airline itself is great. While food was being taken off of my tray my beer spilled which was a total accident and I wasn’t upset about that, what was frustrating was I had to ask for towels to clean up and wipe my leg. It would have been left as is if I hadn’t.
Our flights got changed from United to Air Canada and our purchased seats did not get transferred so we had to pay for seats twice. I brought it up with Air Canada and they stated I had to go back and chase it with United. The united seats were $21 Canadian each and Air Canada were $56 each so we have paid $77 for each seat. Very unhappy
So far so good but food and entertainment are not available for this flight
Plane temperature was comfortable (not to hot) when boarding and waiting for takeoff.
Michael, our FA was very attentive, even finding me a chocolate brownie from economy class when the dessert selections were all dairy based. ( intolerant, not allergic so don’t usually need to order dairy free)
We tried to upgrade to economy premium but were told this was not possible as we had booked through United Airlines (and Air Canada was operating the flight). This seemed silly given there was ample space in economy premium. Additionally, we had to wait almost 1.5 hours upon arrival to taxi to the gate. Otherwise, the crew were very pleasant and passengers were friendly.
It was my first time with United Airlines and I would say it was very good experience and best of all the flights were on time. Will definitely fly with United Airlines next time.
headphone jack didnt work for the first flight and not much variety
Plane 3 hours late. Missed connection. No help from gate staff. App horrible. Lost connection repeatedly. No service desk. Finally got help from young girl driving cart.
Not as good as expected Air Can needs to improve totally rated on internet as worst
The flight was delayed, it took longer than anticipated because of weather, and they broke my luggage.
Not so good, my business seat is not working properly
Nice new lay-flat seats in Business Class!! What a wonderful experience!
The flight to GES MNL sucks, there was no entertainment. There was no footrest. So the business class seat was not comfortable.
The staff was wonderful. Really took good care of me. The food was not my favorite.
There was something that did not work on every fligjt. No water in business class washroom and inflight entertainment system did not work in business class.
I can't complain. Flying with Philippines airlines was the best choice. They are the best option in the Philippines.
Flight left and arrived on time. Preloading area in Manila could use some help. Area needs to be bigger to at least seat the passengers while waiting. Crew is great nonstop to MNL is a game changer.
Expensive and yet uncomfortable. Was told by the crew to get back to us for the breakfast meal but never returned, my child was hungry
Great ride! arrived safe and sound. Everything was great altho its still uncomfortable seats too small space to pass through in.
Flight was delayed and caused us to miss our connection. American Airlines did nothing to compensate us and they lost 2 out of 4 of our checked baggage. They have not returned inquiries into customer service and have not offered us compensation. Terrible.
Flight left on time. Crew was polite and helpful. Flight arrived early at destination. Had some trouble with in-flight entertainment system (not built in to seat-back) but found a work-around. Good experience.
As usual, terrible. Delayed flight, missed connection and wasted hours at the airport. The only reason I use this airline is because of limited options.
My flight got delayed 5 times and then got cancelled eventually, I had to get a hotel and uber and pay for food for an extra night without any plans. It was a horrible experience, instead of Air Canada, I was flying with United .
I had a nice flight with free wifi. So I was able to message family members and stream music during my flight, which made the trip go by fast. I also enjoyed flying on there Airbus A220. The plane looked very new and it also got up to speed fast down the runway and didn't need much runway to get airborne.
nothing exceptional and like other airlines food becoming smaller in size...
Lynda was rude and unhelpful. We asked for tea wiht a slice of lemon. She served us Coffee instead. When we spoke to her she made it seem as if we were lying. I asked if she would like to taste it and see - her reply was I don’t need to be rude. After this incident we were treated with subpar service for all beverages and food items after. We’re were purposely left out when they did garbage collection.
They lost my checked in luggage, why do I pay for my cargo not arriving at the same destination as me?
Overall good experience. The flight from Toronto to Denver does not have entertainment - movies to watch.
Not enough electronic outlets for charging in the Air Canada waiting to board area but the Most important thing….the plane was booked to only 40% capacity and my row of 2 other seats were empty. My row happened to be one of the few rows that did NOT have raising arm rests. The flight attendant made effort to seat me in a different row. I needed wheelchair assistance due to a cyst on my knee and struggled to move from seat to seat to get to the row. Those 2 empty seats tormented me the entire 15+ hour flight as I had to be upright the entire flight and was not able to elevate my knee. Lots of other passengers were laying down due to the arm rest being able to retract. It is a shame that he couldn’t be gracious and find a row that I could move to.
Crew was pleasant and efficient. The speaker system for instructions was hard to understand
