Pros: "The Captain was courteous and the flight itself was good."
Cons: "There was a barking dog on the flight that was very high pitched. The stewardess was not polite, kept repeating herself and her voice was like the teacher you never wanted to have. The WiFi did not work. We had to wait for a gate approximately 30 minutes when we reached DFW."
Cons: "typical poor computer jet poor experience. Now no service"
Cons: "Hard landing on arrival in Philadelphia."
Pros: "The crew was great! Very accommodating"
Cons: "Better control and seating of families with little kids."
Pros: "It was quick."
Cons: "The plane could have arrived on time, made sure everything worked fine, and got me to my destination like they said they were going to... instead, stand by for a different flight was not what I paid for... but it is what I got."
Pros: "Crew were very friendly"
Cons: "AC power. Seat back TVs."
Pros: "Great attend ants"
Cons: "I didn't the pilot pushing the American Airlines credit card and having the crew walking down the aisle trying to pass out applications."
Cons: "Turning on all cabin lights at 1am to do a beverage service was absolutely insane."
Cons: "Most flights were delayed (3/4 legs) causing bags to not make connections. Had to wait 2 days for my bags in Paris requiring me to purchase new clothes, shoes, toiletries and then spent 4 hours waiting for them at our VRBO- finally delivered it at 4 hours 15 minutes. Also not given adjacent seats on"
Cons: "Didn't get snack. WiFi entertainment wasn't working."
Pros: "Crew was very good"
Cons: "Less gate changes"
Pros: "on time departure offered a beverage and snack"
Cons: "we had to circle phila we had to wait for our gate"
Cons: "Full flight, but exceeded expectations"
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Pros: "Everything was great and we arrived ahead of schedule."
Cons: "No window at the window seat"
Cons: "Didn’t make the flight because of previous flight was delayed"
Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"
Pros: "Very attentive crew"
Cons: "Boarding gates"
Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Pros: "I liked everything"
Cons: "Our 5:30am flight was delayed for over 4 hours causing us to miss our connection. So by the time we got to our destination we had wasted the entire day. This was a loss of an entire day of our vacation. This was our first time traveling with American. We will never book with them again."
Pros: "Friendly service, quality new airplane, American airlines has improved a lot!"
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Cons: "waiting on runwat for 30 minutes"
Pros: "It was a quick flight! The crew was nice & the landing went smothly!"
Cons: "It was a full plane!"
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Cons: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
Cons: "I didn't like that it was delayed. But it was not their fault because it was the thunderstorms that held us up."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Pros: "WiFi was on the flight. Free with TMobile."
Cons: "Easy and fast flight"
Cons: "This was the worst flight experience of my life I will never flyAmerican again"
Cons: "Plane had not been cleaned"
Pros: "It got me there safely without delays."
Cons: "Food isn't good. the connections can be offered in a much better and time efficient way but they were not. I had to change airports in NYC with a 7-hr layover while they could've flown me to JFK (there was available flights). Same thing with coming back, a long layover in Texas."
Pros: "En general el proceso fue sencillo y el vuelo a tiempo."
Cons: "Al momento de hacer la entrega de equipaje en Miami no había personal de la aerolínea brindando información, fue confuso."
Cons: "Zero in flight entertainment"
Pros: "I liked the entertainment. The pilot was witty and funky"
Cons: "AC was kinda warm. I was very uncomfortable. I actually was sweating."
Cons: "The seats are so uncomfortable"
Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Cons: "Cancelled flight. Booked on another 2.5 hrs later. Seating not until the last moment. No human touches... all mechanical / perfunctory."
Cons: "Old plane with no plug-ins and outdated media."
Cons: "Too many delays Seats too cramped Too much crowding at boarding ...need a single file roped off lines for boarding passengers by group numbers so there would be less shoving, K coming people down, and stepping on feet."
Cons: "Luggage did not arrive with us"
Pros: "The access ramp lessen the risk of tripping over I've experienced with the steps in the past."
Cons: "Corny jokes from the male cabin crew don't improve the flight in experience, we're crammed in like cattle and given a LTA meal and coffee."
Pros: "The service was great"
Cons: "No TV or WiFi"
Cons: "One of the flight attendants was pretty rude and quite short with passengers."
Pros: "SAME AS ABOVE."
Cons: "SAME AS ABOVE."
Pros: "Flight was ok."
Cons: "Almost missed my flight. 1.5 hrs was barely enough to get through baggage claim, customs, baggage recheck, customs again, subway ride to Denver United terminal and sprint 30 gates only to make it 1 minute before the gate closed."
Pros: "Good movies"
Cons: "They delayed the flight like 5 different times and then the luggage took over a half hour"
Pros: "Crew was nice and accommodating, wishing more crews were as great and friendly."
Cons: "Non business class passengers were constantly using the business class bathroom, curtains were not drawn."
Pros: "Crew was fine"
Cons: "So incredibly cramped and no seat screens to watch movies. Bumpy that that’s no ones fault."
Cons: "Not here as long as the last place but was still teribly confusing. The airport is not very new user friendly. I had to ask ppl multiple times where gates were and issues with time changes etc. Was pretty nerve wracking for a first time traveller to the states."
Cons: "UNcomfortable seats. They don’t recline."
Pros: "I had the front seat so nice and spacious spot"
Cons: "Didn't love the wait on the bus to get to the planeb but I guess that is unavoidable"
Cons: "Gate checked baggage took forever to be brought to the jetway. I’ve been on several UA flights. It seems to be a major problem with UA and their contractors. They don’t load bags quickly."
Pros: "Everything was as pkanned"
Pros: "Bulkhead window seat, very pleasant and informative pilot"
Cons: "No Wi-Fi on this flight"
Pros: "On time, good service."
Cons: "Did not use entertainment."
Pros: "food far below expectations. Crew was great!"
Pros: "Left on time. Employees were competent and friendly, and kept us appraised of things in flight (turbulence, etc)."
Cons: "Nothing I didn’t like"
Pros: "Crew was nice, boarding okay speed."
Cons: "The plane was in poor repair. Seats were frayed, overhead panels were bent or broken on the ceiling, floor dirty, air not working... Old planes can still be old AND well kept. I was told I could have a carry-on, but at the gate, I was told that all bags would need to be checked. My "carry-on," which met criteria, came back bent AF with items missing."
Cons: "Very cramped with staff who I found overbearing. Not the most pleasant experience."
Pros: "The crew service in the airplane, it was clean and the were very nice."
Cons: "The service in the gate, I tried to explained her that when the plane land in Washington My connection will be already boarding and she didn't do anything to help. I asked her to check my bags complimentary so I could be able to run and she said no."
Cons: "Took forever to get off the plane because there was some problem with the baggage that was holding up all the planes. Not the airline’s fault, rather the airport."
Cons: "Missed my flight."
Pros: "The flight attendant used my name. Great landing."
Cons: "Tar mat loading. In flight service."
Pros: "The crew in air Canada is awesome! They were really great and friendly. I'm impressed with their impeccable service even if it was a short flight to Vancouver."
Cons: "Flight was delayed."
Pros: "Offered drinks and snacks."
Cons: "My suitcase's handle was damaged by the time it reached baggage claim. I will need to buy a new suitcase now."
Cons: "The boarding process is chaos. By the time my group is called, an announcement is made about running low on overhead space and some may need to check in their carry ones. Happens on every United flight? On the flight from Vancouver, the wifi wasn't even working."
Pros: "Other airlines that don't lie to you about which airline you're purchasing tickets with."
Cons: "When I buy an apple computer and pay apple prices, I don't expect to open up the box and find a PC in there. When I bought tickets with Air Canada, I expected to fly with Air Canada, not United. I don't know how it's even legal for you to sell me one thing, have me pay for it, and then give me another. My experiences with Air Canada have been fine. My experience with United was terrible. Their check in devices freeze and don't give proper instructions or feedback, and my tray table was taped shut because it was broken. The tape looked like it was a year old. It is not ok to fix an airplane with tape. This is terrible for both of us. Now you - Air Canada - are sharing in United's PR disaster because you've effectively said buying tickets from you might just be a bait-and-switch for buying tickets with them. Upon purchasing tickets "your" customers have no way of knowing what they're going to get. I'd much rather book with an airline that sells tickets for its own flights, or at least tells customers when they're buying something else instead of lying to them."
Pros: "again we flew business class"
Cons: "A waste of money for business class as it was no better than business class 30 years ago. Slightly wider seats with a little more room, but there was no entertainment and the food was awful"
Pros: "Was a breeze to board"
Cons: "No entertainment at all no music nothing"
Pros: "I enjoy flying, despite the security checks, secondary security checks, the general lax nature of TSA agents who care not when your flight is leaving or how inconvenient it is to have to unpack your entire bag to show them a bar of soap is not, in fact, a plastic explosive. I do like to fly, but it seems to be increasingly difficult to adhere to the rules properly."
Cons: "I was in line to board with group 4 and the woman in front of me had a large duffle bag, a purse, and 3 small grocery bags. The gate agent let her through, but told her to consolidate her bags. I had one carry on and one purse and was forced to gate check my bag, only to find out I would have to go to baggage claim to pick it up. If the woman in front of me was forced to adhere to the rules, I would likely have fit my bag into an overhead. UNFAIR."
Pros: "The crew was very good, very attentive."
Cons: "Boarding went quickly but was very unorganized."
Pros: "Didn't have food so couldnt rate that section"
Cons: "I'm 6"1 and there's no leg room for at all!"
Pros: "Crew was pleasant and responsive"
Cons: "Nickel and dimed for every aspect of the flight. Very uncomfortable seating. Definitely not comfortable for anyone over 4'5" and over 100lbs."
Cons: "Delayed 2 hrs without reason."
Pros: "Freeway traffic made me just miss the checkin time by a hair. I had an important meeting and was hoping there was a chance to still get on (40min before flight) but that wasn't possible."
Pros: "Crew attempted to make a "backup" booking due to the delay in my connection to Newark. I had a 12:45 flight that was delayed. We departed at 1:45. I was booked on the 4:51 connection to Detroit and 8:58 as a backup."
Cons: "Due to the change in my reservation, my luggage was not loaded on my flight. I am still waiting for my belongings."
Cons: "Didn't make it because United gave standby seating to guests terminating travel in SFO."
Pros: "There were snacks & water provided."
Cons: "The flight was over 4 hours delayed, and the luggage took a long time to arrive, it was 4am, and then there was a taxi line and there were no taxis available and each one took time for each passenger."
Pros: "My flight has a delay and i miss my connection to my second flight. I need to book an hotel room and that was not in my budget."
Pros: "I was very late and the staff made huge efforts to get me through security and onboard!"
Pros: "The flight started boarding early enough that we had no problem pushing off from the gate on-time. We arrived early"
Cons: "The baggage took longer to arrive that it took us to hike the considerable distance from the gate and then clear passport control."
Pros: "Fly upnto Vancouver BC this time."
Cons: "The seats had no infotainment system No food Cramped"
Cons: "The flight was extremely late and completely upset my travel schedule. It cost me extra money to get to my final destination on-time. The worst travel experience I have had. The airlines did not communicate AT ALL regarding the delays that they knew about."
Cons: "Flight was delayed 3 hours and 45 minutes because engine did not start. Had us deplane. Caused us to miss our connecting flight and we had to wait 6 hours for another one."
Cons: "Flight was delayed over an hour since bags had to all be unpacked and then packed back into plane due to bags being stored improperly and not all fitting"
Pros: "Informative Captain. Made up time in transit."
Cons: "In flight entertainment did not exist and a fee was charged to access content online. This does not meet industry standards. During boarding, airline agent told me my one allowable carry-on item had to be checked because of limited space in overhead bins. Upon boarding the plane, there was clearly room for more luggage to be stored overhead. One flight crew member served complimentary beverages by serving the entire can. The other served by pouring only some of the can into a cup. Again, this does not meet industry standards, from the perspective of a reasonably well-traveled flier."
Cons: "Planes have mechanical issues, but they could have done more things at the same time like reboard while the post repair system checks ran and sort out baggage weights so that there weren't delays on top of delays. That was after not noticing issues with the plane until after waiting for late passengers and taxiing out. We arrived 4hrs late for a 3hr flight. They also only had one agent to rebook flights and assign hotels at the end even though they had hours to know the connections would be missed."
Pros: "Not much"
Cons: "No leg room. A bare bones airline."
Pros: "Nothing really"
Cons: "This flight was delayed an hour as United had maintenance issues with the plane. United sadly has a bad reputation for deferred maintenance on its planes in order to cut costs. They don't care about customer satisfaction, just the bottom line."