Staff was generally friendly and helpful. Attendants collecting trash were somewhat inattentive though.
This flight left about 45 minutes late, and arrived about 45 minutes late, which was enough to make us miss our next flight and trap us in Dublin for 24 hours!!
I think the extra charges for seating with no added advantage and the added charges for baggage are excessive compared to other airlines.
I had zero issues with the flight. I did have issues with the staff at the airport. We missed out flight due to a delay with another airline. Talking to the staff and trying to get a new flight arranged was challenging. One guy was able to try to help us and got us on a new flight, but other staff was dismissive and clearly let us know it wasn’t their problem. All I kept thinking was… this is why air lingus has such a poor customer service reputation. I will be avoiding this airline in the future.
Food was just okay. Was surprised initially when was charged for a cup of tea when they first came through cabin for beverages. I’ve had far better long distance flights ( take some tips from Swiss airlines)
The boarding process was not good. From check-in, there was only one desk for check-in, which made for a very long line. I asked to print out my boarding pass for the next leg of my trip, also via Aer Lingus, and they said they couldn't. I was unable to do this on the app or online, either. Many fellow passengers I spoke to had the same issue. Because the plane was delayed taking off by 90 minutes, everyone had to quickly go to a desk for their next boarding pass which was chaos. Overall it wasn't a smooth or happy experience.
UNDERPRISER IS A CRIMINAL ORGANIZATION. I WILL NEVER LET THEM MANAGE ANOTHER TRIP. THEY ESSENTIALLY WERE TRYING TO EXTORT ME FOR "Permission" FROM THEM not TO USE MY ROME TO DUBLIN FLIGHT. I did not use this flight, and despite many communications with both Aer Lingus and Underpricers, to the end, they insisted I could not do this, while Aer Lingus kept telling me there was no problem. And in fact, I had zero problems catching that second leg of the trip home from Dublin to LAX.. As if harrassment, underpricers sent me a rude and insensitve email insisting Aer Lingus would not honor the flight home to LAX from DUB. ON THE MORNING OF THE TRAVEL!!! KAYAK SHOULD NOT USE UNDERPRICER "services" They are dishonest and sadistic.
We left 2 1/2 hours late. It wasn't the airlines fault but they did nothing to help the situation. Even water had a price tag. The next flight was better.
They specifically asked about my flight from bordeaux to Dublin, which was fine. A little lacking but for a 1 and a half hour flight - it was more than enough. I transferred at Dublin and went to Newark. And wow that flight was incredible.
I liked that I went thru customs in Dublin instead of having to do that in LA.
The boarding process seem to take longer than necessary, resulting in a 20+ minute delay
It was too cold in the plane my feet froze
Service was excellent. Food and drinks were very good except for a greasy lump of a donut at the end of the flight that left us both feeling internally disgusted.
Handling our luggage was the biggest issue - they lost it and we got it almost 3 days later. Really threw off the beginning of our trip and we really had to change our itinerary accordingly.
Seat was hard and uncomfortable and the temperature too warm and uncomfortable.
No meals included on this long international flight. Most airlines will offer you a meal when flying internationally. Not Icelandair. Your included choices are water and coffee. Poor customer service. The airport was also very confusing.
Best smelling onboard bathrooms ever. Even after use the whole flight. Biggest overhead bins. Most legroom in economy class. Great Icelandiic music. Really nice staff. Icelandair is awesome! (Don’t fly Air Canada! During the strike they lied about no flights available (I booked this flight myself) and hid the process to get money back on their website by obscuring menu titles, then made it difficult and time consuming to fill out. I’m Canadian. Don’t trust Air Canada!
Worst airline I’ve ever flown. Delayed 5.5 hrs, missed connecting flight, and missed an entire day of vacation. Zero customer service
Everything sucked. No food, one small glass of water, a tiny coffee, 5.5 hour delay with no customer service. Would never recommend flying them.
The crew was wonderful at check in, the gate and on board. Felt the luggage had more room than the passengers. The seats were smaller than most domestic U.S. airlines. I'm only 5'2" and I had little legroom. There were only 2 bathrooms in coach. Needed more. The flight was very smooth but not the most comfortable.
