Cons: "JAL cabin attendants and people from customer center were very professional and nice"
Pros: "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
Cons: "You are best ."
Pros: "The crew was definitely amazing. Extremely polite and always have a smile on :-)"
Cons: "Breakfast could have been better"
Pros: "Love everything"
Pros: "Very friendly and accommodating crew."
Pros: "The crew was efficient and very helpful."
Cons: "Entertainment choices of selected movies were limited."
Pros: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Cons: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
Cons: "Boarding in New York could have been better organized"
Pros: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Cons: "Air on the plane was stuffy"
Pros: "Everything, the service and the food is great."
Cons: "Keep it up"
Cons: "Check in and apps stuck in 80'"
Pros: "Spacious leg room."
Cons: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Pros: "The service was excellent"
Cons: "Food needs improvement"
Cons: "seat was uncomfortable (cushion very hard)"
Pros: "Excellent service - delicious meals"
Pros: "So cramped. Very uncomfortable flight."
Pros: "Customer service was on point . Thanks Again !"
Cons: "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."
Pros: "Service is great."
Cons: "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."
Pros: "Service and staff was good"
Cons: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
Pros: "Very comfortable plane, even full. Polite crew."
Pros: "What a terrific airline. Polite service, great food, comfortable seats and a clean plane. So much better than US airline companies."
Pros: "Friendly and helpful staff, excellent food."
Cons: "Crew that joked around and made loud laughters during flight Nonchalant crew serving attitude with reckless, indifferent safety demonstration Tasteless snack Delayed takeoff and prolonged landing AC as cold as in a fridge"
Cons: "Food, especially before landing"
Pros: "Airplane is well kept. Snacks are available near the beverage area."
Pros: "The hospitality of the crew"
Pros: "Great friendly service on jal... my wife and I got lucky and we're bumped to business class. Would fly with them again 100%"
Pros: "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
Pros: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
Pros: "Great flight attendants"
Cons: "Japanese food not great"
Pros: "Japan Airlines is very good. They have good service, safety, and customer care."
Cons: "Economy seats are a bit tight."
Pros: "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."
Pros: "The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction."
Cons: "The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable."
Pros: "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
Cons: "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."
Pros: "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
Cons: "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."
Pros: "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
Cons: "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."
Pros: "Excellent customer service!"
Pros: "staff was pleasant, friendly and helpful."
Cons: "turbulence was awful."
Pros: "I like the food they served during the flight. It very well-thought meal and delicious at the same time. I also like the latest movies on board. We also arrived 20 minutes early! It was absolutely smooth and relaxing flight."
Pros: "Japan Airlines is far more spacious than all domestic airlines. The food and beverage options were comparable to most airlines like Delta, United, etc, but presentation was better so they get style points. Their wifi connectivity was far better than Gogo's services, which is the provider for most domestic airlines. The real improvement compared to most my travel was the level of service. The staff was incredibly attentive."
Cons: "Still waiting for the day wifi at 30k feet is comparable in speed to at least a public cafe. Also, when will one of these airlines start providing balanced meal options that are actually palatable. JAL's food was okay, but heavy on starches and fats with low quality protein or vegetables to accompany them."
Pros: "I really liked my experience with JAL. The comfort and overall service of the flight was excellent."
Pros: "Very polite and fast service, international Languages"
Cons: "Food was a bit boring and bland, but since it was only from Seoul to Tokyo, it was okay. But I was hoping for Japanese food instead of that Egg dish, the entertainment system needs to be updated since the touch screens had a delay of about 10-15 seconds or didn't even function at all."
Pros: "Overall service was excellent."
Cons: "There are small metal boxes under the from seats in coach which resulted in less leg room. For such a long flight to have leg room limited even more than normal was quite uncomfortable."
Pros: "Crew and service was excellent"
Cons: "Seats are not 189 full flat"
Cons: "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."
Cons: "Food was really unpleasant and entertainment all out of date movies"
Pros: "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
Cons: "Other than chairs being more comfortable nothing really"
Pros: "There was lots of leg room. Crew was nice."
Cons: "One of our seats had a broken recliner button."
Pros: "Their friendliness And care for the passengers"
Cons: "i can not think of anything."
Cons: "can not think of anything. Everything was more than i expected.Thank you for my experiance"
Cons: "Better seats and food. More water please"
Pros: "Attentive and friendly service, good food, fairly spacious seat."
Pros: "ANA did great on everything I could expect from a flight."
Pros: "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
Cons: "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."
Pros: "That it didn’t crash"
Cons: "It was very delayed and then the luggage still hasn’t come out"
Pros: "Friendly staff, comfortable seats, able to watch new release movies, good food."
Pros: "ANA's entertainment service is quite nice! I don't get bored on the plane. They always keep the washroom clean and I always appreciate it."
Pros: "Good service, food"
Cons: "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"
Pros: "Pleasant crew, good food. Standard flight as one would expect."
Pros: "Service was excellent; I felt well-cared for!"
Pros: "Good food. The seats were spacious enough. I used both the pillow and blanket provided. Lots of drinks were served keeping everyone hydrated. Enough staff to manage the needs of everyone."
Cons: "How loud and aggressively the toilet flushes."
Cons: "The fact I had to come back to Canada from Japan. Canada is ghetto."
Pros: "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
Cons: "The food met airline standards, which are generally pretty low."
Pros: "I like the nice and warm service from the crew"
Cons: "Food can be more variable but overall its oke"
Pros: "Ground staff was very helpful, we had an overweight luggage and they kind out provided a complementary package box to redistribute the weight instead of charging us extra baggage fees. The flight attendants were caring and offered great service. The entretenimient system on board was easy to use and had a large library of movies."
Cons: "Width of the seat for me was bit tight when in a flat bed position."
Pros: "Great service"
Cons: "Film selection is ok."
Cons: "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."
Pros: "I like the courteous and efficient service of the whole crew."
Cons: "I didn't like part of the journey to USA to be run by UNITED."
Cons: "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
Pros: "Great service. Crew are kind and friendly!"
Pros: "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
Pros: "Best leg space, new air crafts, kids gifts"
Cons: "Food choices are very average. Nothing for vegeterians if you do not order in advance. English language accouncements were not clear at all - not great for an international flight"
Pros: "Great service with professional staff. I would definitely fly with ANA again in the future and recommend them to others."
Pros: "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"
Pros: "Aircraft was new and spacious"
Cons: "Crew forgot to ask us for drinks upon serving us meals. I also had to repeat my order 3 times."
Cons: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Pros: "Friendly and helpful stewardess"
Cons: "Seats could be more comfortable."
Pros: "I love the food and the girls was fantastic"
Pros: "The food. the personable flight attendants. The whole experience is amazing."
Cons: "Lack of English movies on the ife. Mediocre headphones in business class."
Pros: "Light food but breakfast could have been more substantial only one chicken sausage?"
Cons: "Turbulence Lack of privacy with seating Lighting from other monitors disturbs someone trying to sleep"
Pros: "Was able to request a gluten-free meal for the flight"
Pros: "The service, the plane and even the food were all top notch."
Pros: "Japanese quality is good quality"
Pros: "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
Cons: "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."
Pros: "Smooth operations, friendly crew, clean plane, free booze in coach!"
Cons: "Nothing really when flying coach. Second meal now like a box lunch instead of full meal. Cost cutting I guess. Seats are small but not as bad as United domestic. No major complaints."
Pros: "Food was good."
Cons: "Bumpy ride and no info of what was going on. A passenger next to me took his pants off and was sitting with his underwear. He did put a blanket after. Very annoying!"
Pros: "The icecream"
Cons: "There was only one choice of meal left when they gave it to me:("
Pros: "Good air crew. Good manners and attention to detail. Excellent members at check-in."
Pros: "The food"
Cons: "All old movies in English"
Disappointed, crew was impolite, no smile.
Pros: "Great service considering the extra ordinary conditions associated with the controls required during the Coronavirus pandemic."
Cons: "Cabin temperatures seemed to be very hot through the flight"
Cons: "I cannot think if anything. Having the eye masks certainly helped sleeping on the flight a little easier."
Pros: "great service, great food."
Cons: "I wanted to try the internet but wasn't able to get it to work. I was tired and I did not ask for help though."
Cons: "Ensuring passengers left room for everyone's bags. There was a man who put many items up above leaving me no room for my bag in the bins >:("
Pros: "Good food and service - great airline"
Cons: "We purchased premium economy tickets but could not select our seats. We were assigned separated seats and had to call Eva Air customer service but they would not help. When we arrived at the check in counter our seats had been relocated and were able to sit together. Kind of upsetting having this hanging over our heads until the last moment."
Pros: "Friendly crew. Comfy seats. Timely meals and snacks."
Cons: "Food is too salty"
Pros: "Boarding followed priority order. Blankets were good, and extra pillow available upon request."
Cons: "Better food options. There was reduced options due to strike, but the food quality was not good."
Cons: "plane was 2 hours late, which sucks. they don't tell you it is going to be 2 hours late. you couldn't enter the boarding area (in Taiwan airport) until one hour before departure. if you you are familiar with Taiwan airport, then you know the a then they tell you the plane will be another hour late."
Pros: "The seats were very comfortable."
Cons: "It was very difficult to understand the flight attendants, flight was very bumpy and it was delayed about 2 hours in all. We had to deplane in Taipei, and then sat on the tarmac in NYC for another 40 minutes."
Pros: "I loved all the free food, even on short-haul flights!"
Pros: "Crew did their best despite the poor circumstances."
Cons: "Be on time, even delayed time was not on time. Seats are tightly packed together. This resulted in cramped seats and not every row having a window. Aircraft pressurization is uncomfortable compared to newer aircrafts. No onboard entertainment system. Only serving of food is small snack and drink"
Pros: "I was impressed with the way they had everyone ready to board, they called all sections and had everyone in line and boarded quickly. The flight was long and comfortable, they had toothbrushes with tube of toothpaste, hand lotion& even an orchid in the bathroom good seating no complaints"
Cons: "Actually I think this was by far the best airline I have been on in a long time. If I had to make a suggestion it would be to make the menu with bolder print..but honestly that wasn't an issue"
Pros: "Cabin crew very nice."
Cons: "It is being overly picky of me but I had two pieces of bread, one very tasty but the other a bit dry and hard."
Pros: "Good movie selection"
Pros: "Very comfortable Business Class seat, pretty good entertainment."
Cons: "Service seemed a little off, especially relative to a much shorter FUK-TPE flight a few days earlier. Flight attendants often approached from behind."
Pros: "Crews were very nice"
Cons: "Seat could have been a bit more comfortable and a little more leg room"
Pros: "The crew was great"
Cons: "Rude customer service. Hard to understand English. unhelpful staff. Flight was delayed an hour and a half and during the entire time waiting in the lounge, the staff did not notify passengers about the delay until the new boarding time. Updates along the way would have been appreciated."
Pros: "Service and food was good. Freindly staff."
Cons: "Nothing. I flew business class and it was very good. Can’t speak about premium economy and economy."
Pros: "Premium economy equal to NA/Euro business class"
Pros: "Good international films. Food was ok."
Cons: "First time the bathrooms did not feel or smell fresh. I fly EVA because of the way they keep their bathrooms clean."
Pros: "metal silverware is great, reduces plastic waste."
Cons: "plastic cups, they're not biodegradable. Better to use paper cups."
Pros: "People were lovely and efficient"
Cons: "Seats were pretty ordinary"
Pros: "Exit row seats"
Cons: "Food was okay. Service especially drinks were sparse"
Pros: "Movie on board is good"
Cons: "Food not so nice"
Pros: "Good food, lots of space, clean plane and friendly flight attendants"
Pros: "Flights attendants were helpful. Washrooms were regularly checked for cleanliness."
Cons: "1. Not enough movie selections; same selection on both legs of the trip. 2. Bathrooms were dirty. 3. I was very disappointed that I was forced to check a carryon due to weight limits when it was under the size requirement. The weight limit doesn't make sense if it was going on the same plane anyway for free. 4. It is utterly ridiculous not to give full mileage for economy tickets anymore. Out of all the programs to cut, the loyalty program? Really? 5. Flight attendants were not particularly friendly."
Pros: "I had a question about my ticket and had to call customer service, and was speaking with a REAL PERSON who was actually helpful within 5 mins! An airline miracle. Very gracious checkin, Great inflight service."
Cons: "Try to get an isle seat- seats feel small."
Pros: "Very professional and efficient Crew as always, horrible seat comfort,"
Cons: "there was absolutely no room to even lay down your arm beside you. This was for the flight segment from Taiwan To Vancouver. An almost 11 hour flight. Narrow tight seat I would never ride EVA air for this segment again. Terrible !"
Pros: "On time departure Attentive crew Good food"
Pros: "This review is for my flight to Philippines only as I cancelled my return to Vancouver to go to Europe. Comfortable seats in a new plane. IFE had a good selection. Food was good. Crew were friendly and helpful. Price was reasonable. Sleeping masks and earplugs were provided in the lavatory."
Cons: "My flight was able to be rerouted to Europe from Philippines. 2-3 month wait for a very small refund on my cancelled return flight (cancelled by me)."
Pros: "Boarding and service by the crew wers great."
Cons: "Food was a little to much asian."
Cons: "the wheel chair servers we're not enough. One person handle ed three wheel chairs. I was the last person boarding."
Pros: "Great food"
Cons: "Not enough movies for selection"
Pros: "The food and entertainment are good."
Cons: "Although we were checking in ahead of most, we were getting the back seats which I am not comfortable with."
Pros: "Nice new 777 planes on all international routes, food was above average, crew friendly and attentive. This is the first time I give an airline overall 5 stars!"
Cons: "Nothing, this flight was really good"
Pros: "Liked the way they do their boarding Comfortable flight"
Pros: "Flight took off and landed safely :) food was available. Great movie selection"
Cons: "Eggs were disgusting rubbery over cooked mess. Potatoes were also a disaster. I ate is as I had no options....... but wasn't even close to good."
Pros: "Overall I like the plane ride. The entertainment screen quality was good and overall, I was pretty comfortable"
Cons: "Food is always lacking, but its not a really big issue for me."
Pros: "The food and drink service was great and at no extra cost"
Pros: "It was a connecting flight, the food was good"
Cons: "It was packed. No entertainment but short flight"
Pros: "The Crew is so helpful and professional from Ground to in the Air everywhere in US, Taipei and Thailand."
Pros: "Service was good"
Cons: "It was freezing"
Pros: "The toilets are so clean all the time."
Cons: "Everything was great!"
Pros: "The flight crew was friendly and helpful."
Pros: "Perfect booking, boarding, services and quite new airplane! Everything was perfectly clean, nice blankets! Will definitely book again and recommend to all my friends"
Cons: "Everything fine at Eva!"
Pros: "Service is excellent as always"
Cons: "Food could be better"
Pros: "Mechanics of aircraft. Boarding."
Cons: "Crew was not very friendly. Not enough staff for such a large plane. Food was not good and took a long time to get our first meal. Could not understand English announcements because she was not very fluent. Probably would not fly China air again."
Pros: "On time, early."
Cons: "Comfort. Too tight Food. Mediocre in economy"
Pros: "It was a two and a half hour flight and even in economy they served a full lunch with drinks included and tea and coffee service after. And they were so efficient!"
Cons: "No complaints at all, it was a great flight experience."
Cons: "Need to change date. They won’t allow it without a $600 charge. This is ridiculous and btw it’s 2 days away so why are u asking me about a flight I haven’t even taken."
Pros: "Crew was good and friendly."
Cons: "Lesser layover time in Taipei."
Pros: "Absolutely Fabulous Crew, very attentive to Passenger Needs."
Pros: "Great customer service"
Cons: "On time departure"
Pros: "on time"
Pros: "Very enjoyable and comfortable flight"
Cons: "The food from Canada was very Canadian, but on the way back way more traditional chinese"
Pros: "Cabin crew was very sweet, very courteous, and attentive. A marked improvement from years gone by."
Cons: "Delayed flight."
Cons: "Thieves cut the lock on my luggage and robbed me of valuables during my 2 hr layover in Bangkok. Spoiled my trip"
Pros: "Unknown flight by most of travelers thus easy parking, easy check-in, and no long security check line. 30 minutes, from check-in to be at boarding gate."
Cons: "A ONT airport is a dying airport thus no amenities available near or in the airport. It is more a "local" airport then International airport but who cares. You get your flight going quickly........."
Pros: "The plane didn’t crash..."
Cons: "there is pretty much no leg room if your over 5’6"
Pros: "Overall flight was OK. Seems like a good value for the price paid."
Cons: "I tried to book anew flight by of an emergency at home. Instead I had to fly delta home. Lost a lot of money."
Pros: "We liked the service provided by the crew. The pilot was excellent, as we arrived safely."
Cons: "I wish the aircraft's seats were a bit wider. (I'm not getting bigger, but space seems to be at a premium.)"
Cons: "These are some of the narrowest seats I've experienced in a full-sized airplane. Please note, I am a normal sized human."
Pros: "Warm service from check-in to destination. Counter staff arranged, without hesitation, upon my casual asking if could change to window seating and she did it with a smile (though I've web-checked in already). Service on flight was heart-warming too!"
Pros: "Crew was very professional and friendly and tried to to assist all passengers"
Cons: "My negative comment is always the boarding procedures when your section is called all sections rush to board as well as they need to be firm on carry on luggage"
Pros: "Not much to like"
Cons: "seats are not as comfortable, food was meh. I get that coach Isn't supposed to be the best, but come on at least make the seats with better support."
Pros: "Attendants were polite and helpful"
Pros: "staff was nice, entertainment was good."
Pros: "They were very kind when I had to miss my first scheduled flight."
Pros: "Comfortable flight, decent seat size, decent leg space, lots of movie and TV options"
Cons: "Outdated entertainment system on a330, food is lackluster, overhead bins in a330 can be a little hard to reach. Maybe not an issue on newer planes? Tight aisles. Leg space could be a little bit better. Non adjustable headrest (height wise). Poor boarding procedures at manila but that's a given"
Pros: "Legroom and entertainment are nice. Seats in economy are better than average."
Cons: "The staff does not seem to mind bumping into you or a seat with a cart in the aisle... And they don't control the 'gold rush' boarders who can't tell zone 1 from 3 or premier from economy... Of know what 'parents with small children' means... They just run the bulls...."
Pros: "The SIN / TPE flight had a nice, new A350"
Cons: "Bathrooms on the SIN/TPE flight were really dirty. The leg rest is too protruded even when not deployed."
Pros: "Decent sized seats with legroom"
Cons: "No individual entertainment displays"
Cons: "Horrible seating, entertainment needs to be updated. Customer service at counter not so good."
Pros: "The chicken and rice dish was tasty. I also appreciated the fresh fruit."
Pros: "Nice crew, decent food"
Cons: "Seats even narrower than the 777-309ER"
Pros: "Exactly what you would want a flight to be!"
Pros: "Good connection time"
Cons: "The crews were unorganized and rude. The food has no taste."
Pros: "Upon check in, my request for an emergency exit row was granted. Chilly, but worth it!"
Cons: "They ran out of chicken meals, and I did not prefer the fish option."
Pros: "good entertainment options."
Cons: "food was not very good. The hot towels were cold. There was no one from China Airlines to help the 50 minute delayed passengers from the BKK to Teipei flight get through security and transfer to Teipei to SFO flight. It was very hectic with large crowds at security gates."
Pros: "That we were provided with seat belts."
Cons: "The level of uncomfortableness rivaled that of Spiritair. From friction burns on the knees from the seat directly in front of you, to virtually hosting your front neighbor's head in your lap when they recline. And I'm all of 5'8"! Even though easily +90% of the passengers were Americans, Australians, New Zealanders and Europeans, and that the flight was between 2 English speaking countries, we were addressed in Mandarin Chinese. Reminds me a bit of Air Canada with their often French bias."
Pros: "I had to make an emergency trip back home ASAP, and China Airlines had the best schedule. It was my first time flying with them, and I was not sure what to expect. Some quick research about safety and traveler experiences - indicated it would be a reasonably safe and comfortable flight. It was - good seats, smooth takeoff and landing, diligent attendants, and meal service was decent (for example - on par with KLM, better presentation than Air India, not as good as Qatar or ANA). I would consider flying with them again."
Cons: "Lunch meal was a rice/chicken/vegetable/thick sauce micture. Decent, but I was a bit put-off by the soupy rice. Perhaps because I had the congee for the breakfast meal, and had had enough of rice porridge texture."
Pros: "Flew Business and the seats and the service were excellent as expected. The food was OK. Good price for business class."
Pros: "I was provided an extra pillow upon request. All the flight attendants were friendly, nice and always have a smile on their faces. The airline counter in Hong Kong offers the special candy from Taiwan."
Cons: "There was no toothbrush/tooth paste provided on the return trip from Taiwan to Los Angeles. They didn't offer and soda from Los Angeles to Taiwan. The return trip was delayed from Hong Kong to Taiwan and Taiwan to Los Angeles. Both delays were only announced at the time of the original boarding time."
Cons: "No entertainment for kids, no toes, TVs were not functioning and several times I asked the crew that kids bored and want to play or have something to watch but nobody cared. My children didn't liked the food at all, as there was no fish or egg or veg meals, only pork at breakfast. I had two young kids with me, but were treated as regular passengers and we lined up for long time for boarding and kids got very tired. At washrooms there was no soap, tissue or towel papers."
Cons: "The flight was delayed two hours and when we boarded we sat at the gate for 40 min and then sat waiting taxing on the runway for another 45 min. The flight became more than 3+ hours late in total."
Pros: "The flight I was on was leaving at 1:45AM. It took about 15-20 minutes to check in our bags and there were about 75 people ahead of us. We didn't wait at all for TSA, just walked up and there was absolutely no line. The China airlines staff was very nice and helpful. Also, there were screens on the headrest in front of us and they had new tv shows, music and movies all for free and they even provided earphones."
Cons: "The seats could have been a little more comfortable but it wasn't unbearable."
Pros: "Cabin crew was great. Good service"
Cons: "Boarding was poorly organized."
Pros: "Extremely attentive cabin crew."
Cons: "had an extensive entertainment selection, unfortunately the old, low resolution tv screens made it difficult to watch the films/tv."
Pros: "The Pilot, very respectful, apologizing about the delays, but we still made it on time, much earlier than I expected."
Cons: "Rush, you cannot do this to everybody. Fisrt priority are their kids, before they settle down, they want their kids to be settle and possibly comfortable, remember, it's a long flight."
Pros: "The customer service and the food."
Terrible experience delays going there and delays coming back will not be flying delta
Cons: "The entertainment system was not working, and the charging stations weren’t working either."
Pros: "How friendly the staff was to my esa & myself."
Cons: "It wasn’t made clear when special services could board."
Pros: "My flight arrangements were not found I had to purchase new tickets and spend additional money for something I had already paid for I wasted all day and it was the worse experience ever."
Cons: "Refund my money back"
Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Cons: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."
Cons: "Provide earphones or headphones"
Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Cons: "13 hour delay"
Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Pros: "I love having a crossword puzzle and lots of fun things to watch."
Cons: "Seats were a little rickety, and one didn't recline properly."
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."
Cons: "Paid for particular seat within 2-3 rows of back galley as unaccompanied minor for my son. For his comfort, he chose an aisle seat. Flight attendants onboard moved him to farthest back row in window seat and he was not able to get out to use the lavatory easily."
Cons: "Delta One screens are a bit small."
Pros: "Did a good job despite the weather during the flight"
Pros: "Never made the connecting flight."
Pros: "Crew was great especially Fawn. Best flight attendant I’ve had."
Cons: "Departure delayed by 1hr30"
Pros: "My flight from STX was delayed some 30 minutes. That made a dent in the 57 minutes I had to catch my Delta flight. Naturally we landed at gate A2 and Delta was boarding at Terminal 2 gate B9. Me with my knee replacement can’t run and my wheelchair was not in sight. Thank goodness I had a carryon with wheels. I was out of breath when I got to Delta and the last passengers were boarding. I started panicking and interrupted the ground steward who asked me to wait with a smile. I waited . So when I told them I was standby they waved me on after showing my passport. I couldn’t find my boarding pass. I was pleasantly surprised to get a seat in first class. I was so thankful. My first time. Good things come to those who wait! Thank you Delta."
Pros: "Free food. Extra room."
Cons: "Waiting on runway"
Pros: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Pros: "Flight attendants were great!"
Cons: "Flight was super late, I’m hearing impaired and there’s no apparent closed captioning option for anything I was trying to watch"
Pros: "the flight was quick and it was fine. flight crew was polite and professional."
Cons: "i didn’t like that my knees were in the row in front of me, and we hit some pretty scary bumps. i get really anxious about turbulence."
Pros: "The seat was comfy foe the whole 20 min flight"
Cons: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
Pros: "Didn’t load my bag at point of departure"
Pros: "I was rerouted."
Cons: "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."
Cons: "Basic economy has way too many restrictions"
Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "All that one would want."
Pros: "Flight wasn't full so the service was very good lots of food and snacks and we arrived early too"
Cons: "Music was a. Bit limited"
Pros: "Boarding was quick and efficient. Landed early!"
Cons: "Food was Meh but fine"
Pros: "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
Cons: "Shorter flight so no snacks/drinks were served, although requests were fulfilled."
Pros: "Left on time, plane was clean and arrived early"
Pros: "The environment and efficiency."
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Pros: "Delta is definitely the jewel of commercial airlines. I understand making money depends on how many bodies you can transport at one time. But as a large man the seat size and leg room could be improved. I unfortunately cant afford first class to remedy this problem."
Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Cons: "Delta cancelled the flight after midnight on Friday morning, and never rebooked me. I still haven't heard from them. In not even sure why I'm getting alerts about baggage claim."
Cons: "Reservation. Checkin. Seating. Flight."
Cons: "Flight was delayed indefinitely. Delta supposedly booked me on united flight but made an error."
Cons: "No westjet checkin area and no signage. Staff didn't know what was going on."
Pros: "The crew kept it together even though the situation was stacked against them."
Cons: "The plane was really late, changed gates a number of times and switched from one terminal to another then back to the original terminal again. My understanding was this flight was a mess the previous week as well which says that something needs to be fixed. The temperature on the flight fluctuated back and forth from too hot to okay. You get the picture."