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Great food, and lots of it. They made us come to the gate two hours before the flight and you were stuck in the enclosure until you boarded with no bathroom or food or drink. My seat in business class was very claustrophobic, I could barely get into it and a large board blocked the window and made it even more claustrophobic

The seats were extremely small. Boarding was not communicated correctly. It wasn’t a pleasant trip.

Loved the food. No wheelchair was provided in Sofia even though wheelchair assistance was confirmed by Turkish Airlines

5 unnecessary control before get in the craft. It is exagerated and very inefficient

3 hours delay to start with and then food was terrible.

The internet was not working during the 10 hour. This situation was known by the cabin crew before the flight. If so, information should be given to passangers. Some people should work during the flight.

Very happy with the service, comfort, and food on Turkish Airlines. Security and check in was great.

The only thing that I think could be better is the baggage storage, it wasn't exactly ordered, but all in great conditions

Very disorganised check-in and boarding. We won't fly with them again

I am writing to express my extreme dissatisfaction with the recent flight experience I had with your airline. This has been one of the worst travel experiences I have ever encountered, and I feel compelled to bring it to your attention. Firstly, I missed my flight due to what I perceive to be a lack of clear communication and coordination on the part of your staff. There was no remorse or apology from the airline's representatives, which further exacerbated the situation. As a result of missing my flight, I was subjected to a 24-hour delay at the airport, where I had to spend a significant amount of money to rent a hotel room and cover other incidental expenses. Additionally, since my baggage was already checked in from Tanzania to Turkey, I had to purchase essential items for the 24-hour period. What truly dismayed me, however, was the discourteous and unprofessional attitude of your staff. Their lack of empathy and understanding only added to the stress and inconvenience of the situation. I have been traveling abroad for over 20 years, and I can confidently say that this experience has been the worst I have ever encountered. As a result, I am compelled to reconsider ever using your airline again for future travel. I strongly urge you to address the issues I have raised and take immediate steps to rectify the situation. Additionally, I expect a formal apology and a refund for the expenses I incurred due to the airline's negligence. Thank you for your attention to this matter, and I look forward to your prompt response.