ticket agent lady wás very helpful , she arranged wheel chair for my elderly mother
Entertainment kept turning itself off. Gave up on watching a movie.
Wifi took a while to kick in and we had a maintenance issue that took over 40 mins at the gate in Washington before pulling back
Not United Airlines' fault. It's ORL airport's fault.
United overall experience is great these days. Airport experience was very organized. Staff on flight were great. App and information as good as it gets.
Very nice flight love the small aircraft. We had a wonderful flight attendant. Nice to see someone that really enjoys her job. Don't have her name but had a southern accent.
Seats in waiting area and on plane hard as rock. Fast internet on the flight was great! Crew was kind.
Not the fault of United—weather, reroute around weather, time sitting on tarmac, arrived couple hours late, too late for train into city necessitating a much pricier cab but weather…can’t be helped.
Flight was good but there are way to many announcements for credit cards etc.
I had no checked baggage but was required to hand over carry on baggage at the door of the plane. There was a lot of overboard space in the plane and I was one of the last ones. I ran to get my carry on but it was gone. I was given back at the plane door in Toronto, so the wait was not as long as it would have been at the carousel.
Flight departed significantly late with no announcements being made. Woman behind me would not allow me to recline my seat so I was unable to comfortably sleep. Flight attendant not very responsive. Slow to pick up garbage after meal. Not a good experience at all. I felt like cattle rather than like a valued customer
Boarding was extremely challenging, long lines and wait time, almost missed my flight.
I checked a bag and there was only one agent to assist all customers with any issues.
Hoping for small compasation for having to rebook my trip back cause i had to miss 6 hrs work
Great setup on both flights except the last flight we got condensed dripping all over me in the last 20 mins of the flight
Delayed for 15 min due to maintenance. We were asked to wait to board as a family, but took longer than if we were not asked anything.
For the amount of money I spent, I definitely expected a better experience
For my third flight in a row on AC 737 Max 8, it was stuffy and warm, especially mid-cabin, Business Class and rear cabin were better. Very uncomfortable 5 hour flight. Do all 737 Max 8 maybe have an HVAC software problem as well or just Air Canada?
The international flights (interior space) is ridiculously small. The aisle way is similar to a discount domestic shuttle. Same applies to the intercontinental flights. The luggage storage space is also incredibly small. The entire experience is rough on a traveler and you pay with your hide and body for not flying let’s say an American or Delta type airline.
It was a very small plane and was ok. No food or entertainment so there should be an option for NA.
