Pros: "Extremely late-no specific reason-AC lounge closed at 9 so we were asked to leave-boarding area was so packed no where to sit so sat on “rails”. After 3 hrs delay u expect something like some peanuts to compensate-but no-they are as bad as any other NA airline if not worse-awful service, all they wanted cared after giving some soda or water is to Collect the garbage-plane was not cleaned properly. Dirty paper and cups in pockets. Wish i did not have to fly AC"
Pros: "Just the crews"
Cons: "I feel the options when the flights didn’t work out could be much better and the managers could be more helpful with finding accommodations. For example my flight was canceled the young lady behind the counter was more helpful than the manager when exploring options to get me on my way to Sudbury in which I had to catch the bus which was fine but to get to that conclusion took forever they provided a ride to the station and thats it"
Pros: "The crew did it’s best to get us on ASAP"
Cons: "The plan was late. Very late. And we started late which made it worse. The seats have no cushion. So it feels like your sitting on metal."
Cons: "Not being delayed so much on an already very late flight."
Pros: "For the 9 hour flight it would have been nice to have a screen with movies available."
Pros: "Crew was great"
Cons: "I know food is for purchase, but no pretzels or cookies? It’s weird to fly and not get something with your complimentary soft drink."
Cons: "The flight was fine, but the aircraft arrived 3 hours late. That’s a long wait."
Pros: "Crew on board pleasant and fluent."
Cons: "Check in at Boston rather snotty. Lounge atrocious. The employee at the gate was not able, or willing, to help with seat mix up on next lap, Toronto/Santiago"
Pros: "Bags were available when we got to carousel"
Cons: "It took longer than average for them to open doors once at gate. That’s probably why bags were available."
Cons: "Bathrooms got very messy."
Pros: "The crew helped assist me with my mom... she was in a wheelchair and I had our carry on bags. The flight attendants were very nice"
Cons: "The entertainment was very old..... old movies, old shows, I just slept and listened to my own music."
Pros: "Not enough food or options"
Pros: "Cheap air fares"
Cons: "Could not use airline websites to select seats due to using a third party agent like kayak. Had to call both Alaska Air and Air Canada before I could secure seats."
Pros: "MIGHT give me a refund, and not WILL give me a refund"
Cons: "Service personnel at Air Canada were very helpful and re-booked me several times and when none of those flights left, they said they would refer me to refund department."
Pros: "Everything is good"
Cons: "Almost no"
Pros: "air temperature was comfortable, crew members were nice"
Cons: "needed a little snack for kids. delays too long!!!"
Pros: "Service food on time flights"
Cons: "No movie for such a long flight."
Cons: "-didn't make it clear that we needed to download air canada app for entertainment. Crew gave conflicting information. International flight was NOT equipped for inflight entertainment. Food was not good--mainly packaged and not fresh."
Cons: "Rouge legroom has gotten to the point of being dismal. The seats are thin and uncomfortable - don't even try reclining though, or you'll be in the face of the person behind you. I buy flight passes which are good on Air Canada as well but Air Canada has taken away all the non- Rouge flights and I am left with no choice. On a 5pm flight out of Toronto, all the hot food choices were gone by the time they were 8 rows into food and beverage service. I'm seriously thinking of moving my loyalty status to West Jet. If only they had flight passes."
Pros: "Best price , left on time and even arrived early !"
Cons: "Flying is and will always be the worst part of any trip."
Pros: "Crew was very nice and helpful."
Cons: "Didn't like how we had access to wifi but only to use the air Canada app and not for our personal apps."
Cons: "Seats are so close together. No room. No tvs."
Cons: "As per delaying of Cathy Dragon flight, I missed the flight back to Canada. Can you please give me a hand?"
Pros: "Nice new plane Decent food Very clean Friendly staff Ok entertainment"
Cons: "People had a lot of bags, and their zone boarding concept means I got on last and little to no room for my one average carry on..."
Cons: "I wish Air Canada sent check-in emails for flights in as well as out. I didn't get a reminder check-in email when I was flying out and that worried me a bit that there may be something wrong with my reservation. It also irritated me that because I had booked my flight through Kayak and not Air Canada directly I was not able to make any changes to the reservation online - I had to call their reservation phone number (from another country) and be put on hold for 20 minutes (so needless to say it was an expensive phone call)."
Cons: "Flew 2/3 of way to NYC & retrurned to Montreal due to weather. Sat in plane at gate for 2+ hours before flight cancelled: weather + crew had reached time limit. Very little help in re-booking flight for next day: had to do it on your own online. No help re finding hotel for the night."
Pros: "It was about as good as you can hope for in cattle class. Middle seat in the bulkhead row is not worth paying extra for."
Cons: "Power outlet at my seat did not work."
Pros: "I was last on the plane. The crew was welcoming."
Cons: "Not very clean bathroom. Not unusual for airplanes."
Pros: "Decent video selection, staff was pleasant."
Cons: "Maintenance issues rendered all three of my flights delayed on my trip back from Japan. Last delay was 3 hours behind :( Food selection was subpar even for airline food."
Pros: "Crew was excellent"
Cons: "Long delay while a new crew was flown to Toronto. Has root cause of original delay been identified and steps taken to ensure it doesn't happen again?"
Pros: "In flight entertainment"
Cons: "Plane delayed by an hour without explanation. No seat selection or room for cartons due to it being oversold"
Cons: "The flight was delayed and I was very stressed that I wouldn't make my flight home"
Pros: "We loved watching the movie "Keanu" together on the rented iPad. The soundtrack was hard to hear on the earbuds though."
Pros: "Everything excep boarding on return flight."
Cons: "Delay on return & boarding was really slow! Not sure if it was the computers or attendants."
Pros: "Good food and entitemint"
Pros: "I liked all the assistant they gave to make a person comfortable."
Cons: "That we had no choice for the seat on the plane"
Pros: "Overall good. A bad delay and boarding process. I can't fill out the above rating cause my computer dos'nt let me."
Pros: "From the comfort of the seats to the movies to the great tasting food, there isn't anything they could have done to make my flight any better. Thank you Air Canada."
Pros: "Their was a two hour delay, the planes cabin was at about 55-60 degrees and due to bumpy ride...service was delayed (obviously not the fault of anyone). Just overall, uncomfortable experience!"
Cons: "The person behind me kept kicking my seat and yelling at me to not recline my seat. I called a crew member over and asked if I wasn't allowed to and he said well she does have long legs. I paid for economy knowing the room that I was going to be given .. If she didn't like having her legs squished she should have upgraded her seat and the crew member shouldn't have allowed me to be uncomfortable and not having the same luxuries as the rest of the customers."
Cons: "The food was awful! Dinner was barely ok and don't over advertise your "light breakfast." A cold piece of banna bread slapped down on my tray barely can be called a snack! The seats on the seemingly very old 767 were painfully uncomfortable. The 320 had better seating. And what entertainment?????"
Pros: "The Boeing airplane was either new or upgraded with plenty of in flight entertainment. In addition it was clean and fresh. The seats seemed to have more legroom than some I have flown. I could actually use my notebook on the tray stand. I was traveling on the same plane with my wife but we could only get separate seats. I decided to ask before boarding if they could put us together for such a long flight and they took my boarding pass and actually tried. The lady I checked in with was extremely gracious. She passed our info along to the head attendant on the flight who came and found us and told us she had found seats together. We had already done some seat switching with the kind people around us and managed to get together. The head attendant was happy for us."
Cons: "Long flight, when we got close to Tel Aviv, a guy attendant who wasn't on my side yelled at me from the other ailse and scolded me for not being locked in 30 minutes ahead of time and threatened to write me up. He was red faced. The head flight attendant made a call over the intercom, I jumped up and started stowing my computer and he comes by 30 seconds later and literally yelled across the plane. He must have had to clean a bathroom up that someone let loose in. I looked on the flight time register on the screen when I was locked in and we were 35 minutes out. Not quite a rule breaker was I."
Pros: "the crew members were very helpful.friendly and accomodating."
Cons: "no real concerns.If anything being a 3 and half hour flights snacks could have been served"
Cons: "Slow boarding. No space for carry ons. Leg room less."
Pros: "Staff was courteous"
Cons: "The crew stayed at the back of the plane and we could clearly hear them talking about things other than work. Meanwhile they could have been providing a bit more service to the passengers."
Cons: "Bumpy descent"
Cons: "$800 to fly to Florida from YYZ and then paying for baggage and food on top? Horrendous! Booked well in advance so not even paying a "last minute premium"."
Cons: "No food whatsoever? Not even cookies or pretzels... Lame."