Daily cleaning, installation of cabin HEPA filters on flights from Sūrat
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There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 20h 35m
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Scores according to KAYAK customer reviews
Cons: "There were no fans or AC running before takeoff and we had to sit in a hot plane for an hour. My seat wouldn't stay reclined. My child's entertainment system froze early on and no one fixed it. One of the toilet seats was broken. Airport checkin lines were very poorly managed."
Cons: "Proper check in at the surat airport is requiresd"
Cons: "Late late"
Pros: "reached Mumbai early"
Cons: "No entertainment"
Pros: "Comfortable seats"
Cons: "No entertainment, only Vegetarian"
Pros: "Staff behaviour is good."
Cons: "The takeoff is always delayed. Food quality is substandard."
Cons: "I don’t know yet. We had to miss the flight because of the earlier flight’s delay. Ridiculous planning by whoever is the in-charge of airline scheduling. I urge people to stay away from India. They charge competitively and the service stinks. No reason to use this airline."
Cons: "We took the direct flight from chicago to Delhi and it was horrible. The flight is over 15 hours and the seats are a slight upgrade from cardboard. The trays were all broken and the media systems worked about half of the time. The air vent was full of black mold and I was cut by a broken seat. The staff at the check in desk, gate and on board were all rude. Beverage service was only offered once the entire flight. I would strongly urge anyone needing to get to Delhi to not fly air India or this specific flight."
Pros: "A clean airport at Delhi"
Cons: "Service, no communication about delays, poor food quality Unfriendly personnel"
Cons: "Entertainment system and persnal lights were not working at all. It was a long flight so without light n tv it was very hard to sit."
Cons: "Bad crew service. Tv was not working as it was a long flight, hard to pass time without entertainment"
Pros: "Excellent. Indian food and entertainment"
Cons: "Plane was old"
Pros: "Overall service was good by some flight crew members."
Cons: "Some passengers who were not cooperative, rude and less place to go use restrooms in flight."
Pros: "Check in was easy and smooth. Flights on time."
Cons: "Seating allotment should consider family and kid requirements of passengers"
Pros: "Excellent courteous service, frequently serving food, nice decor"
Pros: "Leg space"
Cons: "Crew is not interested in visiting the cabin at all. Half of the on seat entertainment screens do not work. The selection is poor."
Pros: "Direct Flight to Delhi Save travel time and less jet lack"
Cons: "Broken seats, dirty Dishes. Food quantity very less with very limited options. No ice for cold drinks, using Big bottles to serve soft drinks with few options. Compare to other flights there is no positive feed back"
Cons: "Even after providing infant food option at time.of booking and selecting the same, there was no infant food in more than 12 hour journey and provided food was.spice so infant could not eat. This was SHOCKING and UNACCEPTABLE."
Pros: "Friendly Crew. Spacious seating and clean aircraft. Food was decent though they kept running out of vegetarian trays."
Cons: "The crew needed to be more professional and prompt in their service. Forgot to offer coffee to my wife twice during the meal service and disappeared even when we requested it. The entertainment system hung on 3/4 of our seats and it took them 3-4 hours and 3+ requests to get them to reboot them."
Pros: "Enough leg space compare to other carrier, Nice food and excellent staff"
Cons: "Boarding was really messed up in Patna airport"
Cons: "We arrived at the domestic airport initially because it was a flight from Ahmedabad to Mumbai (domestic). Took us a while to figure that out with the language barrier and lack of internet at the airport... next we took a rickshaw to the international airport which put us just passed 45 minutes early for the flight itself. Apparently that is the limit that we didn’t know about. So we were there 40 minutes early instead of 45 and they wouldn’t let us check in even though we only had carry ons with us. Next we had to buy another air India ticket 12 hours later to Mumbai which cost us 150 dollars per ticket and made us sit at the airport for the interim. Terrible experience for us... never using air India again!"
Pros: "Crew inside flight was fine."
Cons: "Check-in counter crew was not friendly. Aircraft that flew from Chennai to Delhi was in bad condition. Please perform maintenance and upgrades on the aircraft."
Pros: "food crew"
Cons: "not working earphones broken food tray"
Pros: "Will never fly air india again"
Cons: "Restrooms were not clean at all. Service was very mediocre"
Pros: "Everything seemed to work out. Boarding and service was efficient... Plane though a bit older 777-300ER, was still Pleasant enough."
Cons: "Lunch, supper and pre-landing snack served. Bit better than United direct flight. Food was decent and Service was efficient. The staff was polite."
Cons: "Clogged toilets dirty floors shabby seats broken chairs awful customer service"
Cons: "Rudeness and partiality"
Pros: "Check-in and boarding were smooth."
Cons: "Food was tasteless bordering on horrible. Only hunger made us eat it. The plane was old. The seats were worn out. Domestic flights have better seats than these seats."
Pros: "short flight"
Cons: "Everything was terrible"
Cons: "Hello ridiculous flight. unethical update from kayak on the flight status."
Pros: "It's a direct flight to Chicago. That is the only think that attracts me towards air india. Otherwise, it sucks!"
Cons: "From Lucknow to Delhi, the flight was overbooked. I and my 4 years old was given seats which were already booked for other passengers. I had to stand in the aisle for about 20 minutes with my toddler until the crew sorted all the confusion. Instead of offering some help while waiting with a kid and cabin luggage, the crew wanted me to make sure there is space for them to move around. After arriving at the Delhi airport, I realized that my and my daughter's seats were not together. Seriously??Do I need to request for adjacent seats when travelling with a 4 years old? Isn't that obvious? May be not, for Air India employees... With her + Cabin luggage, they made me walk from international to domestic terminal to get our seat issue sorted. After I lost my patience and temper, I finally got seats together otherwise I was told - Sorry! Flight is full, so we can't do anything. Nothing unusual, Pathetic experience as always. I know I am wasting my time even by writing this review but I have to. Civic sense, customer service and humanity is what we Indian lack badly, so don't have much expectations anyways."
Cons: "Seat changed by airline with out my knowledge"
Pros: "less then expected"
Cons: "help and services"
Cons: "it was nice trip, the flight was on time with good service."
Pros: "Screens were big"
Cons: "Food was average, the plane was old, there was a part of the drawers in the bathroom that didn't close all the way. You have to close the toilet to get it to flush which means you have to touch it."
Pros: "Rest if average but expected with Air India"
Cons: "Strangely Air India was not aware we were travelling with our 5 years kids so we had first raw exit seats ! Of course we had to move from there and got finally separarated. At the checking, they told us "you have not informed us you travelled with kids !". A huge food box is given with almost nothing inside. I am ok with no food given but please make sure you do not waste and pollute for no reason"
Pros: "Am a loyal air india flier from last so many years.But from last 2-3 years disappointed with the services."
Cons: "The person at the chek-in counter was so slow n rude.Even for 1kg of extra weight I was asked to remove.I flew with the same bag from delhi to mumbai n it showed as 23.3.The scale at mumbai showed 1kg more.Very few movie choices.Remotes never seem to work.Food quality goin down."
Pros: "Food is always the best but everything else is a big question mark."
Cons: "totly bakwas"
Cons: "I booked a direct flight from Newark, N.J. to New Delhi, India and was made to stop in Bombay for two hours. Absolutely pathetic of Air India to make passengers stop on the way according to their convenience."
Pros: "Nothing really."
Pros: "There was something to announce every few minutes and the announcements were ridiculously long! Wish they'd just do one big announcement and be done with it"
Pros: "everything except entertainment was good"
Pros: "I liked that the plane landed and that I would not have to ride Air India ever again."
Cons: "The entertainment system was broken. I was flying business class. No seat should ever be broken on business class, considering the premium price. When I asked them to fix it, they told me that I can move to broken seat with a working entertainment system. They eventually fixed the seat and I moved but it was narrower and the screen was to my left, not in front of me. They refused to upgrade me to 1st class. The seat were old, won out, and not comfortable, which matters on an 18 hour flight. They also messed up my frequent flyer miles. I felt like I was treated like dirt. I recommend a different airline. 3/4 Air India flights have had similar problems."
Airlines flying from Sūrat have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Sūrat
Masks required on board, masks provided on flights from Sūrat
Social distancing seating
Middle seats unavailable to book on flights from Sūrat
Testing for antibodies, testing for symptoms for flights from Sūrat
Waiving of change fees. Search flexible flights from Sūrat