Poor air India service Next time no flight
Everything was perfect except options for entertainment
None of television in working order
Overall improvement is required in the airlines
Cons: "Worst ever customer service"
Pros: "1 check in bag missed. Launched the complaint and still no use."
Cons: "Make sure no bags misssed"
Pros: "Traveling time"
Cons: "Cleanliness"
Cons: "The entertainment system does not work."
Cons: "Proper check in at the surat airport is requiresd"
Pros: "Service is not good.."
Pros: "Crew was very welcoming and helpful."
Cons: "The plane was not clean and very little leg room."
Cons: "The entertainment equipment was not working. Food was never given on proper time. The crew had a attitude when asked about help with anything."
Pros: "Actually ther nothing to like except it’s a direct flight"
Cons: "The service is very very poor compared with any other competitor in each and every aspect including fare and service. They should be ashamed to charge/ sell the seats which have problems. The entertainment system wasn’t working for me for a paid seat and unfortunately they also couldn’t turn it off completely until half of my journey and finally they covered the monitors with blankets to stop the light so that we were able to sleep just for 3 hours out of 15 hour journey. Again this is for a paid seat and they proudly say it’s the same issue for atleast 40% of the seats"
Pros: "Crew and food were good. Toilets were clean. No complaints"
Cons: "Headphones were not working properly."
Pros: "That's all you need to know. Crew was courteous - only one person rolled her eyes when I asked for some extra coffee. So things could have been worse."
Cons: "oh boy that entertainment system - reminds you of how poor technology can be more frustrating than nothing at all. Late flight."
Cons: "We took the direct flight from chicago to Delhi and it was horrible. The flight is over 15 hours and the seats are a slight upgrade from cardboard. The trays were all broken and the media systems worked about half of the time. The air vent was full of black mold and I was cut by a broken seat. The staff at the check in desk, gate and on board were all rude. Beverage service was only offered once the entire flight. I would strongly urge anyone needing to get to Delhi to not fly air India or this specific flight."
Cons: "Flight delayed so missed connection and they put me on next day. Zero courtesy by airport help desk."
Pros: "I am not a fussy person but how is one to sit in a long haul flight with the bathroom smell wafting out. All the passengers in the last 2 rows we're distressed. That said, the crew did the best they could with what they had by repeatedly spraying air freshener."
Cons: "The smell - last straw for me. Direct flights and 5 hours saved aren't worth this."
Pros: "The ear piece for the sound was not good enough to hear the movie and on the return flight I could not switch the entertainment to english"
Cons: "Good food and pillows and nice blankets"
Cons: "This was a one hour flight starting at 730 AM. I expected a reasonable breakfast in the business class. I was surprised that they served a micro sandwich and a slice of cake with tea/coffee - that’s all."
Pros: "- The direct flight between EWR and BOM"
Cons: "- The seats are not flat. Tray table broken - Food is barely better than economy - One bathroom failed - The entertainment system is dated, and poorly interface. - The headphones are from the '90's"
Cons: "The food is served buffet style. Obviously that does not keep it at the correct temperature for 25+ hours. I battled Food poisoning within hours from getting off the plane."
Pros: "Crew was very efficient and prompt with food service. Very attentive"
Cons: "NA"
Pros: "Direct flight and one less hour the pilots covered the distance . Crew was exlent!"
Cons: "Older flight The seats chosen seem to appear next to rest room than what the seat map showed. Crew helped me seat at different available seat."
Pros: "The Dreamliner gave me comfort and I could relax during the flight. Seats gave adequate space, while legroom was ample. Food towards Chennai (breakfast) was stodgy - especially the omelet. Food towards Singapore was great. I had the vegetarian rice set which was hot and just enough for me. I watched 4 movies in total; the Tamil ones had subtitles. All were good. Check-in and boarding was smooth."
Cons: "One of the stewardesses on the SG-MAA flight was loud and bossy, ordering passengers to close the stow compartments doors. No need to shout. And besides, on most flight I see the crew doing it. Please be professional."
Pros: "all food & hospitality of staff"
Pros: "We flew from kochi to chennai today,similar to our experience during our flight to Kathmandu we found ground crew were very patient,pleasant and courteous and air crew also very Helpful."
Pros: "Extremely disappointed that the entertainment system didn’t work for the full long haul flight of 14+ hours!! This is something that we pay for as part of our ticket and given the duration of the flight, this is the minimum one needs on the flight. Even the reading light stopped working after some hours!! This was height of discomfort and lack of basic amenities for a long haul flight with a fairly expensive ticket price. No entertainment and then no light either so now one can’t even read!! What do you expect one to do for 14+ hours if they don’t get sleep on a flight?! Ran out of bathroom rolls The back side of the seat was broken so every time the person behind you move or put something in back pocket, you could feel the entire pressure on the seat making it extremely uncomfortable for flight duration."
Cons: "Extremely disappointed that the entertainment system didn’t work for the full long haul flight of 14+ hours!! This is something that we pay for as part of our ticket and given the duration of the flight, this is the minimum one needs on the flight. Even the reading light stopped working after some hours!! This was height of discomfort and lack of basic amenities for a long haul flight with a fairly expensive ticket price. No entertainment and then no light either so now one can’t even read!! What do you expect one to do for 14+ hours if they don’t get sleep on a flight?! Ran out of bathroom rolls The back side of the seat was broken so every time the person behind you move or put something in back pocket, you could feel the entire pressure on the seat making it extremely uncomfortable for flight duration."
Pros: "On schedule"
Cons: "Horrible food"
Pros: "I like everything"
Cons: "No comment, everything is good"
Pros: "Punctuality and good food"
Cons: "Overall maintenance of cabin particularly the wash room was poor .Even soap tap was not there in the toilet used by me Entertainment system was not functioning.Even the plug for the headphones was totally damaged.So I was totally deprived of any entertainment during the flight."
Cons: "there is no respect to customers."
Pros: "Nothing literally"
Cons: "Food and customer service"
Cons: "Seats are extremely small with very little leg space. AC was not working throughout thd flight. LCD was extremely slow. LCD touch was not working. Food was just OK."
Cons: "Tv didnt work, staff didnt help with it at all."
Pros: "The USB ports"
Cons: "The USB port was broken and didn't work. The Crew member had no patience and was rude and loud."
Pros: "Crew attentiveness, boarding in transit and food were exceptional, and first class!"
Cons: "The comfort of the Air India first class seats was not first class and may benefit from an additional mattress because I think the seats have been worn out too much."
Cons: "Entertainment sockets were broken in my both flights!"
Pros: "Check-in and boarding were smooth."
Cons: "Food was tasteless bordering on horrible. Only hunger made us eat it. The plane was old. The seats were worn out. Domestic flights have better seats than these seats."
Pros: "short flight time"
Cons: "old aircraft with non-working amenities pathetic entertainment"
Pros: "Short, quick direct flight to India"
Cons: "The interior needs a lot of improvement. The entertainment system was kaput and no one fixed it. Food was not up to the standards of other airlines."
Pros: "The leg room was ample in economy and the entertainment selection of films was sufficient."
Cons: "Cabin crew was mediocre at best. Their attentiveness was lacking at the finest of moments. The food options were unappealing and lacked in variety. I was unsure if there was a difference between a breakfast meal and a dinner meal. The cabin crew also did not have enough meat options for all the passengers and did not provide anything as much as an apology for such. The worst part of the journey were the other passengers and their lack of consideration for those around them. If the cabin crew were more attentive and informed passengers to return to their seats and keep the aisles clear there potentially would have been less of an issue."
Pros: "Food, timing"
Cons: "When we went for checkin, the guy asked some Airlines code which I dont know. He took 15 mins to check us in.."
Pros: "Food ... lunch was excellent"
Cons: "Wrong boarding and immigration announcement"
Pros: "Expected better food and comfortable seats. Flights delayed even in perfect weather"
Cons: "Rude staff, I think no traveller would want to see any rude, pissy grandmothers bossing them around."
Pros: "The flight was delayed six hours and we did not get sleep do we will never use air india again. One of the worst flights we have been one"
Cons: "The movie selection was boring and the service was atrocious ditto"
Cons: "It would have been nice to dim the lights so people could sleep, offer water more than once during a 15 hour flight (that's right - beverage service ONE TIME in 15 hours), not take 30 min to clear out garbage after meals, and notice when you step on the passengers foot... 3 times. Also, the bathroom ran out of toilet paper twice, the personal entertainment tv shuts off randomly throughout the flight, the food was salty (further dehydrating), and plane is dirty."
Pros: "Check-in. Early arrival - 40 minutes early. There was a line to board instead of a crowd clogging the boarding area. Check-in and baggage handling person was professional."
Cons: "On-board seat equipment malfunctioned. Poor entertainment. Food was not that great. P/A announcers had some difficulty speaking Hindi as compared to English. Boarding area in Mumbai had only one scanner and poor lighting. Chances of baggage mix-up. This needs to be addressed ASAP."