Daily cleaning, installation of cabin HEPA filters on flights from Syracuse to Quebec
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Scores according to KAYAK customer reviews
Pros: "quick easy flight"
Cons: "sockets to charge electronics"
Pros: "On time"
Cons: "being on time"
Pros: "we could not get a seat until we arrived at the airport."
Pros: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Pros: "The crew was friendly."
Cons: "My reservations were messed up and I had to wait for another flight to my final destination."
Cons: "Food. Phone charging at seat, entertainment screen."
Pros: "Nothing went wrong."
Cons: "We had a 5-hour layover in Atlanta. That was a bit long."
Pros: "I liked the crew."
Cons: "I didn’t appreciate the women at the boarding counter. She had a very bad attitude and was not approachable."
Cons: "Slow WiFi"
Pros: "I had a very comfortable seat, it was a very good experience overall."
Cons: "Unfortunately had flights delayed which forced me to arrive home much later than originally planned."
Cons: "Our brand new stroller was damaged on our flight."
Pros: "Actual flight was great!"
Cons: "Delays were awful, and the ground crew was unhelpful in helping people find earlier alternatives to the delayed flight."
Cons: "Seats could’ve been assigned ahead of time"
Pros: "Boarding was very smooth and the crew were helpful, efficient, and polite. There was a good assortment of entertainment."
Cons: "I ordered the beef tenderloin, medium. It came out extremely rare and I had already eaten some by the time I realized; the entire plate was filled with blood. I ended up sick to my stomach for the remainder of the flight. Average height to tall individuals do not fit well laying down in the seats."
Cons: "Food service seemed a bit rushed. The cart came by to retrieve trays and I wasn’t finished yet."
Pros: "We got on we took off and arrived as scheduled. Just as it should be."
Cons: "Sat on the tarmac for 20 Minutes, after taking off late. Arrived to my connecting gate 10 Minutes prior to scheduled departure with no delta attendants in sight and watched my plane sit at the gate and pull away with no way to get on board. Now I’m waiting unnecessarily for 4 hours on another flight."
Pros: "On time"
Pros: "Good price, good boarding and arriving, friendly and quick crew, LOTS of fluids. Restrooms cleaned frequently!! Great legroom."
Cons: "Seat bottom cushion was to hard. Food should have an Asian option, the touch panel display of entertainment system worked very slow and poorly, was hard to navigate."
Pros: "The flight was probably only half booked, the crew was awesome, very attentive and accommodating. Legroom at seat 13A was plenty. Also the fact that messaging is free is convenient."
Cons: "No food to purchase. The flight was over dinner time. Boarding - the ground staff’s announcements weren’t very intelligible."
Pros: "Timeliness, easy trip"
Pros: "The flight was fine"
Cons: "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"
Cons: "The flight attendants weee rude, and no bar service"
Pros: "Flight attendants very friendly."
Cons: "Being next to lavatory."
Pros: "After flight was cancelled, rebooking was easy and quick on the app."
Cons: "Flight was cancelled. flight attendants were grumpy. One of the tightest seats I've flown in economy. No room in overheads so I had to stuff my winter coat between my legs with my backpack under the seat in front of me. Was basically wedged into the seat with my stuff."
Pros: "Nothing Special"
Pros: "Check-in agent was very pleasant even through having to deal with a number of cancelled flights."
Cons: "Flight was delayed shortly before it was scheduled for boarding, which resulted in further delays/cancellations along the journey. Earlier notification may have allowed me to remain in Atlanta a night or two longer with my family as opposed to having had to spend many additional hours sitting uncomfortably in an airport."
Pros: "On Time"
Cons: "No opportunity to purchase additional food"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Pros: "Flew in First Class. Felt very pampered"
Pros: "WiFi and free tv shows"
Cons: "My seat wouldn’t recline"
Pros: "it was easy to navigate ."
Pros: "Nice crew"
Cons: "Normal too squished conditions."
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Cons: "Courtesy, on time and good communication."
Cons: "I was seated in first class, and due to some catering mix-up, no meal was served. I was given a banana and crackers which was very disappointing since I hadn't eaten in 8 hours and was starving. No on board entertainment whatsoever."
Cons: "Very uncomfortable seats Oddly shaped overhead bins, unable to put standard sized bags overhead, meanwhile they fit in planes of other major airline companies such as American Airlines. No food options, only sweet biscuit which contains soy and milk."
Cons: "The flight was delay for 3 hours and they only give us chips and water. They didn't explain well what was the problem. The plane was dirty inside and the seats werent comfortable at all, the plane was making weird noises. There is no window in the 11A Window Seat. Really really bad service at all."
Pros: "Plane was clean, attendants were friendly, and food was fine."
Cons: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."
Pros: "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
Cons: "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."
Pros: "Clean plan and efficient boarding procedure."
Cons: "Horrible delay. Took off almost two hours post originally scheduled time."
Cons: "I could not check in on the kiosk and I had to go to two agents before they could find my reservation. The lines were extremely long and the customer service was poor."
Pros: "Very nice employees. Coke, peanuts good."
Cons: "Outgoing plane had tv screens, large, with good movie choices, but was an hour late. Returning, if you brought a phone, you can get an app. My phone is about four inches. No good movies. Seats even smaller on this "new plane." Deboarding chaos. Everyone unhappy. Hour late again."
Cons: "Almost everything"
Pros: "We had comfort class and it's very nice"
Cons: "Both Crews at airport and on flight aren't very friendly, I guess this is the nature of all American flight after seeing how customer being treated from the United incident"
Cons: "There were several announcements to download the Air Canada app in order to access in flight entertainment. They must have been 5-6 announcements about this. WiFi access was to start after take off in order to use the app. but was never available."
Cons: "Held on the plane for 3 hours while waiting to de-ice"
Cons: "2 hour delay because of rain west jet and porter were on time but air canada delayed My seat was apparently broken had a window seat with no one else in my row and then I was placed ina Center seat although other options were open The attendant comes on the air and says they need to manually start the engine one by one because the electric start to make it easy was not working All and all not a pleasant experience at all"
Pros: "Even if I missed the connection, I was happy that a connection was automatically send to me and I did not have to worry about mu baggage or check out at Pearson."
Cons: "I reserved two tickets and out of the four planes with took only one we had seats next to each other so we couldn't carry out some business on the flights."
Pros: "The food was ok. Movie selection was decent and the screens are a lot better than on jet airways."
Cons: "Boarding was a little delayed. Service was a little slow, but the crew was courteous and did their best."
Cons: "This flight was operated by United Airlines, a code-shared flight."
Pros: "Wine with dinner. A pillow and a blanket. Free ear buds."
Cons: "The food is atrocious. A nitrogen-wrapped muffin for breakfast? Too crowded. Check-in and boarding in Montreal was chaotic."
Pros: "Boarding process."
Pros: "Upgraded to first class"
Cons: "Plane was old"
Cons: "Couldn't move. Had the seat in front of me so close I couldn't use my computer to do work. Had I known I wouldn't have brought it."
Pros: "Entertainment system. Flight crew."
Cons: "The flight was delayed which is fine. I attempted to go to the desk for a food voucher but they didn't have enough workers and were focused on getting people with connections onto another flight and told me to wait. When we reboarded, we were offered vouchers for the airport we were leaving that would expire the next day, which is essentially useless."
Pros: "Ease of booking"
Cons: "No complaints"
Pros: "Direct to Toronto"
Cons: "Too many to list"
Cons: "Delayed 2 hours and the flight was very noisy and the plane was badly maintained"
Cons: "Super noisy and we left 30 minutes late"
Cons: "The type of planes they use "Rouge" are too small, even for business class passengers. Seating & legroom is like upgraded economy, not business."
Pros: "This was my smoothest flight I have had. I was traveling alone which probably made it better."
Cons: "The fact that I never have this kind of experience when I have my family with me and we have special needs e.g. Stroller, baby, checked baggage, and kind of change to the itinerary."
Pros: "Like the customer service and not paying for my loggage On the way back was great, cuz I didn't have the fund. Thank you Everything went well and the ticket price alright."
Cons: "Not thanking you guys enough. So!!! Thank you again"
Cons: "I know it's a growing practice, but to charge for food is a policy that I think is short-sighted."
Cons: "Uncomfortable seats"
Cons: "it was an old plane, the bathrooms were without water. No individual screen. Flight was delayed, I lost my connection flight. They gave one three hours later."
Pros: "I was really tired and the plane was full but I could nap. Baggage came quickly."
Cons: "No free meal because not technically an international flight I guess."
Pros: "On flight the flight and service was great. They need to work on the onboard section a lot."
Cons: "It was delayed for 2 hours not only they were late they didn't know the gate, I had to stop by the customer service they told me a wrong gate twice they didn't even announce. The most lower customer care I ever experience."
Pros: "The crew was professional and treated us with dignity. The flight was smooth"
Pros: "The staff was very friendly. The flight attendants were attentive and very nice."
Cons: "There wasn't much to like. They left an hour late with no explanation and forced us to run through the airport to catch our connection, they lost my baggage, the in flight entertainment was awful. The Rouge Player had no current movies or TV and the food portions were very small for a 9 hour flight."
Pros: "they had many movies. I enjoyed watching two of them."
Cons: "Food was just okay."
Pros: "The gate crew was instrumental in helping us board our flight when the first leg was delayed and or connection time was only 30 minutes."
Cons: "Of all the international airlines I have flown, this was by far the least well equipped for a long haul flight. There was no entertainment (we had to download an app to your personal device beforehand, which we were not informed about until already onboard). There were iPads for rent, but not nearly enough for the number of passengers requesting. The dinner was a good size, but there were no additional snacks, only small sized drinks offered, and alcohol was not complimentary, and a smaller size than what's provided while in N America for the same price. Overall, I was quite unimpressed with Air Canada, and will avoid flying with them in the future, when possible."
Pros: "Attendants came around multiple times to help. Great pay menu items. Service desk explained the plane would be full and I should check my bag so I could not stress about finding space in a compartment."
Cons: "Ran out of some pay menu items. one headphone jack was loose and didn't function correctly. Wide attendants are too used to there jobs and just plow through aisles bumping anyone a bit too close to the walkway instead of moving sideways. More concerned with corralling bodies and going through the motions."
Cons: "It is unacceptable for a big airline company not to include any complimentary meal for a five hour flight. Even low coast companies include the meals. First time I see that."
Pros: "It was a safe landing"
Cons: "The flight was late The movies are not current There wasn't even a bag of peanuts Basically no service from the flight attendents"
Pros: "Seating was fine on their "normal" flights."
Cons: "Regarding Air Canada Rouge service: If you are over 6' in height your knees will not fit in the assigned space."
Pros: "On time, nice crew, decent leg room"
Cons: "Nothing much to eat if you are vegan or vegetarian."
Pros: "Crew was late on first leg delayed 3 hours than nobody to close the cabin door from outside ,missed connecting flight. Than did not have inventory in Chicago to out up in hotel had to pay out of my pocket and to this day can't get hold of customer service to get claim resolved. Sent through email and nothing. Even went down to my airport in Phoenix to speak and no help. Also lost bag as well. Which later found by united not air Canada. Unbelievable"
Pros: "Clear communication"
Cons: "45 minute delay"
Pros: "Seat, pillow and blanket were clean. Flight arrived on time, luggage was intact and there were no issues boarding or de-boarding."
Cons: "Booked 4 months in advance - flew solo. Only window seat left was at the very back, near where the crew prepared everything. The entire flight was spent listening to them prepare meals, discuss their trip itinerary, shifts and how Air Canada treats them, as employees, so poorly. The crew were very short with most passengers and it seemed over staffed."
Cons: "I was not able to select the seat in advance although I purchased the ticket way in advance. We should be able to choose a seat online in advance. Especially when you are traveling with another family member a friend, you don't want be seated away from each other. That was one of the issues I had with Air Canada."
Cons: "Only in Canada they make you remove headset for takeoff and landing."
Pros: "Wheelchair service arrived very late yet the flight attendants and the Captain remained with me until the wheelchair arrived. Outstanding attention and care for passengers."
Pros: "Air Canada's cabin attendents make the journey bearable. Keep these people at all costs, becauae they are doing a fantastic job."
Cons: "I prefer the old-fashioned seatback monitor to rental ipads."
Pros: "The entertainment. The first meal was decent."
Cons: "The crew was really rude, didn't respond to the call light, and took 2.5 hours to present headphones to everyone. I thought they were joking when they brought out a third of a sandwich for the "snack"."
Cons: "The flight was late"
Pros: "Quick and smooth flight - EMB145 aircraft, not much more to say."
Pros: "My air Canada app. Worked great for entertainment"
Cons: "Sitting on the plane for over an hour before we could take off The plane needs a good cleaning. Small size bits of garbage on the floor next to the wall. It's getting missed ... Needs to be vacuumed"
Cons: "Very crowded, small seating and legroom"
Cons: "If flights get cancelled there ought to be some responsibility to help passengers meet their schedule and not the least cost option for the airline with no care for passenger priorities. Even if it means paying to get them a seat on another airline like the old days"
Pros: "Direct service is nice! Clearing customs in Ottawa makes life easier."
Cons: "Buttery pretzels in both directions that are way too buttery. Crew is never overly happy to be there."
Pros: "The crew on board was WONDERFUL. She was so cheerful and clearly loved her job. What a way to end 2015 and start 2016 (didn't get her name)."
Cons: "The plane was very cool but VERY old and loud. Nevertheless, seemed well-maintained and I felt safe."
Pros: "Quick service to Toronto."
Cons: "The plane was filthy, with trash on the floor and in the seat pockets. The crew was apathetic."
Pros: "Comfort plus seats gave extra leg space."
Cons: "Probably more of a Newark airport thing but we were delayed on the runway for over an hour because of drizzle. That is a joke. You can fly in light rain."
Cons: "Sat on runway for 45 minutes with no updates"
Pros: "One of the crew couldn’t find extra pillows or blankets for my kids so they grabbed some from first class. I was very happy that they made the extra effort and looked passed the social economics of air plane seating class."
Cons: "Bathrooms were dirty"
Cons: "The flight was delayed for 4 hours making us miss our connecting flight, the revised flight was delayed resuslting in missing our next connection and this resulted it lost baggage. So an 11 hour flight becames 24 hours which is unacceptable when travling with 2 kids. Nevering flying United again."
Cons: "we had a 9 hour delay"
Cons: "The seats are too narrow"
Cons: "Not having had to be on a connecting flight in a totally different terminal 20 minutes after I land in Newark."
Cons: "Seats were hard and stiff with no padding on the backrest. There was minimal room and even less overhead storage. The seats were in between the windows so you couldn’t really see outside of someone else shut the window on you. Thein"
Pros: "I think was a zero-drama, one-hour flight from DTW to IAD. Can't ask for anything better than that (seriously)."
Pros: "Staff in Syracuse where awsome from the guy at the united check in Guest to the TSA Gal who had to give us a patdown super sweet and helpful."
Pros: "everything was on time and no one got kicked off of the flight!"
Pros: "Forthright on giving out informatiom"
Pros: "I finally got there a day later"
Cons: "No gate number listed on boarding passes in SYR plane arrived and departed early with no communication to myself. Missed the flight"
Pros: "The gate agent in Syracuse was a huge help. I have a service dog and he was very helpful and considerate."
Pros: "Paying for extra leg room"
Cons: "Customer service is terrible. I dislike 'having' to travel to Midwest. Options are terrible. Delays, delays. No leg room"
Cons: "United flies an old 747. There was no personal entertainment system. My particular flight on 8/2/2017 was delayed for over 20 hours and eventually canceled."
Pros: "Watching part of a baseball game at the Chicago airport and reading a book."
Cons: "I did not get to fly to Fargo. I had to drive. all flights were delayed or cancelled."
Pros: "I was hesitant to travel with united but my flight was very comfortable and the 10 hour flight felt like 3. Smooth ride and landing. Thumps up to the captin I had a very good experience from the time I checked in in Ranold Regen till I arrived Tel Aviv"
Cons: "The food was not very good"
Pros: "The flight attendant let me put my guitar on the plane."
Cons: "The flight was an hour delayed."
Pros: "Although the seats were cramped the cushion was comfortable. The flight attendant was very personable."
Cons: "Very cramped quarters."
Cons: "That they gave my seat from Chicago - Denver to someone else. Was sitting in the waiting area. Waiting to be called in, couldn't understand the person talking. They also did it to another person. Will never fly United again after this trip!!"
Pros: "I actually liked the smaller plane! There was more room on the flight than I expected"
Cons: "Flight was late both at Houston and Shreveport. It was late to Shreveport by an hour. This was at night. My pickup was inconveneanced."
Pros: "Airline paid him"
Cons: "Everything went wrong on this flight! My son is a freshman student at Syracuse, was forced to spend two days (!) waiting for next flight."
Cons: "United is extrenely unreliable"
Cons: "Having to walk a LONG distance from one terminal to the next and almost missing my flight due to delays. Then we had a delay from the bridge from plane to the airport was not working!!!"
Pros: "It left on time and arrived earlt"
Cons: "I was seated in a window seat and another woman my size about 110 pounds was seated in the aisle however there was a 400+ pound man sitting in a middle seat which made it very difficult for me especially to even sit back because it was touching me the whole time when you have somebody of that size You should make sure they are on and I'll because then the find attendance would have some difficulty getting through instead of your passengers being inconvenienced either that or force people of that size to take two seats"
Pros: "I missed my flight due to an unexpected car accident. The first two Kayak agents I delt with tried their best to help me by calling United and getting the fees waived for me, but they had no luck.The third agent was successful. All three agents were wonderful, compassionate and wanted to help. The third agent was successful and I appreciate all that was done for me."
Cons: "On both legs of my flight, I watched an hour of a movie on my iPad using United's app, and then the network failed. And I couldn't get the first movie on the second leg, so I couldn't finish either. Very frustrating."
Pros: "attendant was very helpful and friendly"
Cons: "flight was late and missed my connection, causing me to wait several houes to nake the connection to SLC"
Pros: "Short flight, the express plane had more leg room than the regular plane."
Cons: "VERY DISORGANIZED in Dulles. Flight was delayed because we were waiting for a pilot?? Then one happens to show up? Sounded a little sketchy..."
Pros: "Friendly staff, great steward! Rico. Super nice and patient with demanding people."
Cons: "Genie: Phenomenal cosmic powers! [shrinks down inside the lamp] (plane) Genie: Itty bitty living space!"
Pros: "United entertainment was amazing!"
Cons: "Flight attendants were fantastic!"
Pros: "The fact that I had to rent a car and drive ... When I bought a flight ticket."
Cons: "Oh geez flight cancelled, what didn't I like?"
Pros: "Really efficient ground crew in Dublin who walked through the line at Dublin with ipads scanning passports and explaining that we would be going through customs in Dublin. food was decent, wine and beer were complimentary on the flight."
Cons: "Entertainment system had issues, son's seat had no window cover"
Cons: "Small loud plane"
Pros: "Flights was ontime"
Cons: "Plane was too hot, and then way to cold. This seems to be a re-occurring problem. I am not sure why the plane can't just be set to be be 68-72 degrees. There is no need for it to be above 80 or less than 60."
Cons: "Old plane, old in-seat entertainment system. Since a phone or tablet won't play for hours off of battery, the usefulness of United App entertainment greatly limited by lack of outlets in Economy."
Pros: "The crew that helped get everyone booked on another flight did an outstanding job. Too bad we had to sit around for 3 hours to find out that the flight was canceled."
Cons: "Not enough communication as to the flight being canceled. Too long to inform us that it was canceled. We were told that the flight was always on time with the exception of the past few days. We were told that the service was starting to slip."
Pros: "newer, quieter jet"
Pros: "Great ticket price, friendly staff, relaxing flight, clean plane, fast travel time, smooth landing, free snacks n drinks"
Cons: "Food & drink on plane is expensive. No free tv/movie offers on plane"
Pros: "We had a delay and everyone was very helpful!!"
Cons: "3 hour delay"
Cons: "First flight was delayed, missed next 2 connecting flights. Next flight home wasn't for 24 hours, so had to pay for my own hotel + another $200 for a rental car to drive 5 hours home. Made it home 1.5 days later. They lost my bag, bag made it home 3 days later. Overall, worst travel experience of my life."
Pros: "The seats were mostly comfortable (although extremely cramped), pillows and blankets were provided. I liked the one free thing offered; ability to follow the planes progress on my iPhone."
Cons: "All of the screens on the side of the cabin I sat in did not work so even if we chose to pay the ridiculous fees for content it wasn't an option. Charging $16 for internet is gouging to the extreme. Truthfully, I would choose to pay a little more for my ticket if I knew that United did not cram people in like sardines, provided good quality free internet, provided free video content (on consoles that worked), and provided a small snack (better than a little wafer)."
Pros: "The plan took off and landed. Not much positive about united."
Cons: "The staff at Syracuse is horrible. They were badgering passengers. They seem hostile and rude. They are always incompetent. I fly all over. This is the worst united staff. I dread flying into Syracuse. They are never on time meeting flights. Baggage claim takes ages. Checking in is a nightmare if you need something other than checking in."
Pros: "Flight was good on time"
Cons: "My flight was cancelled and I was not notified even though I had signed up for text and email updates."
Airlines flying from Syracuse to Quebec have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Syracuse to Quebec
Masks required on board, masks provided on flights from Syracuse to Quebec
Social distancing seating
Middle seats unavailable to book on flights from Syracuse to Quebec
Testing for antibodies, testing for symptoms for flights from Syracuse to Quebec
Waiving of change fees. Search flexible flights from Syracuse to Quebec