Cons: "Ticketing staffs should and can be more co considerate. Average rating at best, and sometimes very rude."
Pros: "It was a great flight."
Cons: "The cabin temperature was a little warm"
Pros: "It was a true Turkish Airlines experience! Awesome as always!"
Pros: "The service"
Cons: "No entertainment. Late boarding."
Pros: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
Cons: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"
Cons: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."
Pros: "Unlimited booze. Tons of movies. Classy airline"
Cons: "customer service needs upgrading"
Cons: "Departed over 1/2 hour late making it necessary to make a mad dash for the next gate for the following flight."
Cons: "The counter could not find my reservation a d they said because i booked online i had to go to another counter and then back to check in. It was pretty stressful"
Cons: "Long lines and very slow"
Pros: "Movie choices and food excellent. Great flight staff"
Cons: "Movie controls not too responsive"
Pros: "I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines."
Cons: "The Turkish Government would not let me into the country to take these flights. I do not know whether I will get a refund."
Pros: "Timely departure and arrival. Excellent landing. Helpful crew."
Pros: "Free meal and drinkd"
Cons: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
Pros: "Will never use kayak again"
Pros: "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants."
Pros: "Superb entertainment system"
Cons: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
Pros: "Comfortable seat. Food acceptable."
Cons: "Computers were down for more than 2 hours. I have a disability and I was told to seat and someone would come with a wheelchair when the problem would be solved. They completely forgot about me. When I saw that the people had boarded, I went to the counter asking for the wheelchair. They sent me to Egypt Air to request it. Of course Egypt Air said I was not their passenger, so I should request the chair to my airline. I tell the man from Egypt air to talk directly to his colleagues in Turkish Airways. He is angry and tells me he's doing me the favor of getting the chair even if it's not his job, so i should be very thankful. He requested the chair and sat me on it. Kept telling me I should be thankful to him, even if it wasn't his job. Turkish Airways never got the wheelchair for me and I have mobility problem but they tell me to get to another airline to get it! No entertainment originally in Spanish in any flights for Spanish speaking passengers."
Pros: "Short flight-everything fine. Great plane."
Cons: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
Pros: "I was upgraded to buisnes class :)"
Cons: "Every thing was ok"
Pros: "Awesome service, comfy business cabin!"
Cons: "Boarding in Istanbul and Tel Aviv was chaotic, no business class boarding. Checking laptop in Istanbul was inconvenient. Lounge Istanbul was awesome however way too crowded to fully take advantage of it. Also should control people and what they takfor food. The lines were long and people would literally pile their plates with massive amounts of food, take it to their seat then leave it. Fix the lockers and add more, they are a wonderful asset but I was not able to take advantage of. Consider limiting access to manage crowds."
Pros: "Nothing.... except the movies"
Cons: "Everything....food and service. The airlines also Lost our bags...and till today cannot trace or find it. Went on a cruise with 2 pairs of clothes. How does an airline give a bag tag to a passenger without putting it in the bag???? 12 days and no bags.... terrible call center service too no help at all."
Pros: "Excellent customer service"
Pros: "Like my trip to Istanbul, I had no complaints. It was easy to make my transition to this flight and boarding was fine and once again the crew were friendly and welcoming. The short 2 1/2 hour flight went well."
Pros: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Pros: "The crew in the flight is amazing! Very attentive"
Cons: "The Tel Aviv airport check in is a nightmare!! We were there 3 hours ahead of our flight and the line would not move. Finally made it to the front 20 min before our flight!!! The people in the check in bags did not care if we missed our flight, was very rude and sloooooowwww!!! I have been to many airports and this is by far the worst! I had to run to my gate and ran into another check where they let me pass bc my flight was about to close! Made it 2 minutes before the bus left! Nightmare!!!"
Pros: "Crew was nice and courteous."
Cons: "I'm 2.05m tall, and had no leg room or an exit seat. These seats should be saved for these specific occassions, which made the flight uncomfortable."
Pros: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Cons: "See literally everything above"
Cons: "I flew from Tel Aviv and upon arrival went through security so I could proceed to my departure gate. Then at the departure gate a whole new round of security. There was a priority line, but for some reason I didn't get in it, although I fly business. The line was not that long but it just did not move. And the a/c was not working. Worst boarding experience ever and I've been flying for over 40 years. When I boarded finally I asked if I could give a review and although they said yes- nothing. So I hope someone who cares sees this."
Cons: "I was shocked when we landed in Ataturk and the sleeve was attached to the plane we had to get down to the ground from the middle of the sleeve. We were taken to the terminal by bus!! After the sleeve was already attached! I can understand when you are in some small airport or flying with low cost airline. But it's Turkish airlines in their home airport! Really disappointed."
Pros: "Seats and entertainment"
Pros: "Add good airline to Atlanta to eu"
Pros: "Smooth flight"
Cons: "flight canceled , i flew diff, airlines"
Pros: "Good service and good food!"
Cons: "Thé flight was full and I felt as if I was in a can of sardines!!! The plane is old and the video system did not function well!"
Pros: "Great entertainment and food."
Cons: "Boarding was very long."
Pros: "Good service"
Cons: "They need better movies and music"
Pros: "Service Good Clean On time"
Cons: "Price is high"
Cons: "We boarded on time but the flight didn't leave for another 45 minutes or so. This made me miss my next flight when I landed in Instanbul. I think they might have been doing extra checks on the plane so it's fine. Even though I missed my flight and it was out of my control, I was able get another flight within 5 hours and free of charge!"
Pros: "Crew was very nice though took very long to clear after meal. I love flying with Turkish Airlines on my business trips I guess August is not the best time .."
Cons: "Flight was very full yet boarding was done with bus not a walk trough gate Screaming children and loud parents made the short fligh literally a nightmare. This is not in the airline control unfortunately yet impacted badly on my flight experience."
Pros: "It was a quick 2-hour flight with a delicious meal."
Cons: "I sat in the only seat that didn't have a working personal entertainment system."
Pros: "Crew was very nice"
Pros: "I loved it from the second it started, I didn't want to get off the plane. The service and comfort can't be beat. You get alot more than what you pay for."
Cons: "The entertainment was a little out of date and lacking but everything else makes up for it"
Pros: "I didn't eat the food because I have dietary restrictions but it looked decent."
Pros: "Crew and food were quite good"
Cons: "Leg room was quite tight on plane the carry on bag limit was too restrictive at 8kg"
Pros: "Nice attendants"
Cons: "Small plane"
Cons: "The crew was very rude and was not helpful at all."
Pros: "The seats very tightly spaced and did not reclnine"
Cons: "The flights war 2 hours late and the boarding was totally disorganized."
Pros: "Good space between seats."
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Pros: "I missed the flight. Because they closed the check in counter 1 full hour before the departure time. I was standing in a passport control line for 40 minutes before that. I reached the check in counter 55 minutes before departure time. It was closed. The ticket office had no sympathy, refused to issue me a boarding pass. My flight was paid for and confirmed. There was time to get through security and reach the gate by boarding time. All i needed was the boarding pass and they would not give it. I missed the flight i had paid for and of course you won't give me a refund It caused serious problems with my trip. I'm totally disgusted and will never buy another ticket on this ariline."
Pros: "The space for the legs"
Cons: "Delays, poor communication, overall very poor service for a premium price."
Cons: "Flight was late two hours..."
Cons: "Had to double pay for baggage. Total scam"
Cons: "I booked for baggage through kayak and had to pay again. What a scam"
Pros: "The flight was ok , even though it was delayed 40 minutes"
Cons: "I was surprised and disappointed when I found out that I had to pay for my Standard luggage 1 suitcase per person cist me an extra $92 USD and I now know that I will also have to pay on the yrip back . You site eas very unclear about this , exttemly disapointing!"
Pros: "Every thing was fast,easy & kindly I didn’t eat-can’t say my opinion"
Cons: "Luggage was not included in the ticket price and it was never specified when we purchased the tickets"
Pros: "Good planes. Kosher food was awful. No entertainment."
Pros: "The staff was polite."
Cons: "For some reason my boarding pass wasn't scanning. They took me to the side and had to do it manually even though everything was correct."
Pros: "Flights were on time."
Cons: "I was charged for the bags. I didn't know that I was spouse to pay for the bags since the itinerary doesn't show clearly what type of ticket I have!!"
Cons: "One thing that sticks out the most for me is how rude the airport crew are. A lot of people (including me, at first) were confused about the gate. One knows the gate isn’t always what it says on the boarding pass. Especially if printed from a different airport. Anyway, not knowing that the gate won’t show on the screens until about an hour before departure time, we were asking a lot of the ground staff about which gate etc. They were very rude and dismissive."
Pros: "Everything was perfect, the flight late a little but it was ok with the connection...."
Cons: "1. I could not get answer from Aegean airlines if the serve food on the board. They said nothing about it when I booked the flight. 2. It was clear for me that I can give 1 piece of luggage, 23 Kg , for free. I was surprised at the check in that I have to pay for it $54 !!!! Why you don't say it when I booked the flight?????"
Cons: "not enough leg room"
Pros: "Good service and performance Staff very helpfk"
Cons: "The onky problem was the need to rechdck bags at athens for our flight to Ioannina With onky 1 and a half hours long lines at passport control It was a race... Pressure Best tonthinknhow to avoid and perhaps the airline should warn us in advance .."
Pros: "As above, for this 2d leg of our trip on Aegean, we gave Aegean an overall 5 because of the excellent accommodations they made for my wife who is handicapped. They went out of their way to make sure she got wheelchair assistance, and lift assistance up to the airplane, and this time,help from the airplane to the train station once we reached Rome."
Cons: "Food was some kind of basic dough filled with something I couldn't recognize."
Cons: "Too much of uncontrolled loud talk between passengers above 25 - 30 yrs old on either side of aisle at night 10 - 12 PM without even thinking that other passengers are around. Flight attendants could have been courteous by asking them to keep the noise low. My baggage did not arrive for 4 days in Cairo and no one was responding to calls and even went to airport twice . offices were closed during day time . Last day before leaving with the help of a travel agent I was lucky to get my luggage. There was almost a brawl at airport as people were unhappy because their baggage did not come from tel aviv to cairo. Very poor handling of delayed baggage. Not even a call from the airline. Not sure if it was offloaded in Tel Aviv or Athens."
Pros: "On time and good service"
Pros: "Friendly staff, clean airplane"
Cons: "No entertainment"
Pros: "Plane was clean and there was enough room"
Cons: "The boarding gate on the ticket was wrong - twice."
Pros: "I did not take the flight as I had to cancel my reservation due to a medical problem."
Cons: "I'm sure it would have been a lovely flight had I taken it."
Cons: "no words to describe how bad it was - the main problem was the operated company at Israel"
Pros: "efficiency and a sense of a smile from the ground staff"
Cons: "the fully booked plane."
Pros: "The attitude of the staff was awesome. They give you a piece of candy when you sit down. Flight was on time. They actually appreciate your business. Highly recommend. The complete opposite of Norwegian Air"
Cons: "It is very inconvenient and seems to waste a lot of time. That is my only complaint."
Pros: "Good flight overall. It was nice to receive drinks."
Cons: "We were 30 minutes late to board so I missed the bus from the airport and had to wait an hour at the airport."
Cons: "Very upset with airline. We arrived 1 hour and 15 mins before flight and was told they oversold our flight and gave away out tickets. That is illegal to do. I want a full refund for our 3 tickets. Our names are Bernard , Judith and Max Levin. We were suppose to leave at 5:30 am and arrive at 7:30 am. Instead, we lost the entire day and did not arrive until late afternoon . This is not right what the airline did to us. I want a refund from our credit card."
Pros: "Check in was easy. Plane seemed well kept inside. Attendants nice."
Cons: "Hot! Little to no AC. Flight delayed an hour because first plane had AC problems."
Pros: "Quick. Clean plane"
Cons: "Boarding a bit long but still fine"
Pros: "Fast, clean, gracious."
Pros: "Good service"
Cons: "Luggage was not included in the price of the ticket- had to pay $ 40.00 for each suitcase/bag."
Cons: "The price of the ticket did not include luggage. The biggest problem is that it was not mentioned anywhere during the booking process, and I found out that extra 40$ should be payed for every suitcase at the checkin desk."
Pros: "Boarding wasn't the most efficient, but when is it ever? I had never flown with Aegean but had to take two flights with them between Munich and Rome. Economy seating was very comfortable, the aircraft were attractive and immaculate, the crews were lovely and quick, and the food on both flights was shockingly good."
Cons: "My flights were short, but it would have been nice to have a movie on thr screens distributed throughout the plane."
Cons: "Waiting area was very crowded. The flight was delayed."
Pros: "the food was really good, and somone met us to get us to the next flight"
Pros: "Nice and clean aircraft nice service"
Pros: "clean aircraft, wonderful crew.. comfortable seating.. quick, professional... everything..."
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"
Pros: "Klm's consistantly high standards in everything they do."
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."
Pros: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Cons: "Flight was delayed, had to run to my next connection flight."
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Pros: "Cabin facilities"
Cons: "They didn’t bring one of my bags"
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Pros: "Employees were very friendly"
Cons: "The seats were very small"
Pros: "The service"
Cons: "The seats"
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."
Pros: "Easy to board and easy flight."
Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Pros: ".Very much on time with pleasant service."
Cons: "Can nit find much fault fir a short run!"
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Pros: "Eveything is well arranged"
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Pros: "Loved this 747! Crew was professional and food was very good."
Cons: "We had a long wait (25 minutes) at the gate because we were early."
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed that the flight didn't have wifi / USB):"
Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Pros: "Overall very nice flight, even comes with free drink and snack"
Pros: "La ponctualité."
Cons: "Variété des boissons proposées."
Cons: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Pros: "The crew was astounding"
Cons: "Flight was delayed for 4+ hours"
Cons: "I not get to go my flight, I couldn't get reimbursement"
Cons: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Cons: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Pros: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Cons: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Cons: "Entertainment worked sporadically"
Pros: "The schedule and timing"
Cons: "The airport, some of the crew, the aircraft seats, the entertainment system"
Pros: "Flight was in time"
Cons: "The fligh Washington delay more than a hour"
Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Pros: "Service and crew are great"
Pros: "Good selection of movies"
Pros: "Flight on time"
Cons: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Cons: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Pros: "It was on time"
Cons: "Hard seats Boarding was 35 min delayed"
Pros: "Great service and food."
Cons: "Tv screen is resolution is to low. Hard to see details."
Cons: "I didn’t have time to make it through customs. Missed my flight"
Pros: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Pros: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Cons: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Cons: "I don’t know why they keep making boarding with stairs and bus."
Pros: "Food and service was good and price was acceptable"
Cons: "Very long route"
Cons: "They were unfreindly and rude."
Cons: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Pros: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Cons: "Only 1 bathroom (toilet) for all of first class"
Cons: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."
Pros: "Short, lots of leg space"
Cons: "There were not noodle soup ready this time."
Pros: "The check in process was much better in the CFG airport than SFO. Very organized."
Cons: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Cons: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Pros: "the food"
Cons: "no room for legs"
Pros: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Cons: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Cons: "Air France lost my luggage and they can't find it in the computer system."
Pros: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Cons: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
Pros: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Pros: "leg space in plane"
Pros: "Cheap aircraft, not even headsets"
Cons: "Dirty aircraft, I expect more when I pay a lot"
Cons: "Meal choice missing kosher non-gluten combination."
Cons: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"
Pros: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Pros: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Cons: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."
Pros: "Friendly crew; comfort; punctuation. Fast boarding"
Cons: "Simple food - very small amounts. No entertainment."
Cons: "Left a little late for no apparent reason."
Pros: "Boarding was efficient, the flight was on schedule, crew was nice."
Cons: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
Pros: "Amazing and loveable crew, on time and very safe"
Pros: "Yes crew was amazing and bathrooms remained clean for entire flight"
Cons: "More space and larger selection of movies and shows."
Cons: "Food, WiFi on airplane."
Pros: "The crew was courteous and efficient."
Cons: "Ordered kosher food, meh. Could have used a little more leg room because I am 6 feet tall."
Pros: "The crew was ok"
Cons: "The flight was delayed for almost 3 hours while we were already sitting in the airplane"
Pros: "Nothing except that it got me safely to my destination"
Cons: "Food was terrible and there was a long human hair in my beef. Entertainment was one thing only, and it was in Hebrew with Hebrew subtitles. Bathroom was out of TP, not very clean. Crew was abrupt and service was very limited, with one having to walk to the galley for coffee or tea after the meal."
Cons: "On time plus wifi."
Pros: "Crew, service, clean. Free wifi."
Cons: "Nothing . Perfect flight."
Cons: "The middle seats cannot accommodate an adult properly. I sat for 11 hours with a strange persons body pressed against my arms and legs I couldn't get any sleep whatsoever Those seats should only be assigned to kids or passengers that are traveling together and want to sit together"
Cons: "Delay, food, entertainment"
Pros: "Not much."
Cons: "Seating atrocious. Considering there first. Was given row 40 then at boarding was moved to 55. 6 rows from back. As domeone who suffers epilepsy and cancer and other health issues it was unpleasant sitting amidst lots of noisy children. I asked hostess if there were two seats up front was told “absolutely not” during flight i went and sat at back on crews seat just to make it easier was told to get off not permitted. Then i gave up. I fly a lot for work but wont be flying Thai again. Sorry disappointing. Ps I told crew member anout health issues and she was not interested. So cheers."
Cons: "Storage is too small for trolley or even a computer bagpack"
Pros: "Crew and boarding and price"
Cons: "Charging got coffee is a bit much. NO foot room"
Pros: "the part I liked was that the plane didn't crash."
Cons: "other than the pilot doing his job, the experience of flying on this flight (operated by Arkia) wasn't up to any basic standards. this began when the boarding started - we were escorted to our busses which was to take us to the plane itself. however there was no bus. apparently the bus was right around the corner but its perfectly aligned stop near the doors was hindered by a truck that took about a third of the spot. so for some reason instead of simply allowing passengers to walk 3 meters, we had to stand in a small inclosed area for about 15 min with no seats for the older people. once we actually boarded it was chaos. people stuffed their luggage in the overheads in such a way that they didn't close, couldn't find their seats and we're stuck in the isle waiting for others to find a place for their luggage. this happens, sure, but there was no staff in sight to assist and instead they were on the microphone telling people to clear the isle and sit down, like we're on a bus... why not have people board the plane in groups and areas? the bus did two rounds of bringing people to the plane anyway, why not do this smartly and devide passengers into boarding groups, for our and the staffs ease? Finally everyone were in their seats and the plane took off. this is a very short flight of 45 min. and I understand it's a low cost company but during almost half of the flight you just hear the staff on the speakers reading out commercials, offering to buy cigarettes and whatever, telling how they have the best prices(!). finally we land, and instead of requesting everybody remain in their seats until the doors open, like the staff does on every single flight I've ever been on in my life, the guy on the mic says some stupid joke. TLDR : the whole flight felt like it was operated and staffed by teenagers, and not the responsible and bright kind. I am very happy we arrived safe because the staff made me doubt the pilots abilities as well. nothing to say about the passengers, they're israeli so anyone who has flown with them know what it feels like. just put your headphones in, it'll be over soon."
Cons: "Got the worst seats on the plane. Didn’t have an option to select seats while booking. If the reason for a good flight price is bad seats it should be stated up front. ‘No seat selection’"
Pros: "They found an aisle seat for me even though I said it wasn't all that important....very nice of them, plane and service were great, stewerdesses were very nice. Plenty of leg room!!"
Cons: "nothing, all was very professional"
Pros: "Flight was on time, comfortable, nice movie"
Pros: "nice helpful crew."
Cons: "long line in security check. entertainment didn't work the whole flight. I didn't like that I booked the flight via Kayak but didn't get points at ElAl club. I had to call ElAl and ask them to give me the points for this travel..."
Pros: "All was cool!"
Cons: "All was ok, flight was a bit late, but fine"
Pros: "I liked the landing that put me out from my misery of the awful experience"
Cons: "I will never fly with them again , 2 hours of security at 5 AM in israel ! And 2 and half hours of screening us in italy just because im a Jew and my wife is not , theu seperetaed us and ask us question to proof our 7 years of marriage for an hour and a half ! Then open our bags , and went throw item item for another hour , touching our underwear and dildos infront of everyone in the airport, hello!!!! Humiliation!!!! "Lucky" we came 3 hours before our flight , obvieslly had no time to shop at duty free. The food (blinches if you can call it food) was descusting! Nasty , took 1 bite and it was nasty , The airplain was old and was playing 1 movie in Hebrew, what the hell !!!"
Pros: "The crew were fabulous."
Cons: "I saw a movie on my tablet, why no individual screens? Immigration took almost an hour. Rome airport sucks and is ugly, so is the train station there."
Pros: "On time fabulous service great processes"
Cons: "Should serve beer"
Pros: "Good food"
Cons: "Terrible service"
Cons: "That the passengers left such a mess and I felt sad, over all a great fought."
Cons: "El Al has a draconian carry on limit of 8 KG, which they enforce strictly. The also do not allow a personal item in addition to the carry on. This is extremely inadequate and will prevent me from flying El Al in the future."
Pros: "Excellent all around!!!"
Pros: "The crew was friendly and the fly was on time"
Cons: "I am nearly 2 meters tall and El Al, unlike Lufthansa and other European carriers, accommodate, not punish me for being tall."
Pros: "Got there on time"
Cons: "Crowded. Old planes."
Cons: "Check in was inefficient. I was assigned a seat and I was flying with my mom and we asked to be placed together and they said we'd have to pay to sit together. Boarding started on time but then on the plane was a disaster. It took an inordinate amount of time to board and get everyone seated. I was sitting the back of the plane and there wasn't enough overhead cabin space for bags since they back areas were filled with other equipment. The seats were horribly uncomfortable - between by legs getting smashed because of non existent leg room and with the chair itself just being awful. The room was so inadequate that the person sitting next to me was basically in my space unintentionally. There was no entertainment for a 4 hour flight which was awful. It was overall one of the worst flying experiences."
Pros: "Nice service"
Cons: "Dinner was a sandwich"
Pros: "Nothing was particularly good."
Cons: "ElAl canceled my return flight from Tel Aviv with little advance warning and no reason given, I suspect because of underbooking. They successfully rerouted through Boston, but then messed up re-ticketing in Logan. Food edible but unappetizing. Ancient 767 with no seat-based, on-demand movies (they played on ceiling-mounted screens). No Wifi. Customer service on phone had huge hold times. Personnel were not available between flights. Will not fly again."
Pros: "I dont normally complain and almost never give a negative review but to many things went wrong on my round trip flying elal. Firstly i took a backrow seat hopeing for some more space unfortunately the way the plain was set up there was an obstical behind my chair and i could recline there was no leg room and the seat was dirty i fell asleep and missed all the meals and the screen on my chair was broken so no entertainment. On the flight back i made sure to get a exit seat but i was aganist the window and the bottem of the plane door gave me less room than a normal seat the tray is stowed one the side of the seat and it was in a filthy compartments sorry guys i dont ever want to fly with you guys again 9 hours of this was just to much."
Pros: "Food was ok, cabin crew friendly, price is reasonable"
Cons: "1. Boarding was through the bus under the rain 2. Departure was delayed because bus driver couldn't get to the boarding position due to poor coordination with ground crew 3. Total flight delay was 1.5 hours (missed connection) 4. Some passenger announcements (including connection information) were made only in Hebrew (had to ask for English translation) 5. The only El Al lounge in TLV closes at night (even though no "business hours" posted) and you can't get there if you come early or have long connection in TLV 6. El Al ticketing desk in AMS refused to help with changing ticket caused by _delay of their flight_ and sent me to the connecting airline (I had single connecting ticket)"
Cons: "Took an hour to get stewardess's attention. Finally when did get attention, was told not during being served that someone would return after. No one ever did. Called over supervisor to notify that 6 of thirteen video channels had sound only, no picture. She said she would see what she could do. She left and never came back. There were 2 aggressive passengers on the flight that I saw and they got what they asked for. Is that what this airline would like to pride themselves in improving. Other issues too, but do not want to state a list of grievences. " Tired and disappointed.""
Cons: "The light was out at my seat, & I couldn't read, & the staff said they couldn't fix it. There was no menu for the tv, & the majority of the movies were in French with Hebrew subtitles, unwatchable for this English-only person. This was a 15 hour flight. They fed us a tiny tasteless breakfast as soon as we got on & brought nothing around for seven hours! Just before they served dinner, I walked back to ask when they were serving & found they had tuna sandwiches in the galley, However, THEY NEVER TOLD ANYONE ABOUT IT!!! I fly to Israel twice a year, & this was my first unpleasant trip with El-Al. I think I deserve compensation. Thank you. Harriet"
Pros: "Food was okay; make any diet"
Cons: "The worst part of this whole ordeal is that we paid for an El Al flight but were serviced by a completely different airline; very disappointing and deceptive. The airline "Prestige operated our flight from Toronto to Tel Aviv. The air plane and the crew were NOT el Al. The airline Prestige had an older aircraft with no TVs, entertainment for kids, the crew was not El Al for an overseas transatlantic flight VERY poor...on the return flight from Tel Aviv the same airline and aircraft operated by Prestige airlines was utilized and this time the ordeal turned into a nightmare. During take off from Tel Aviv as the plane was gaining speed to go into the air one of the tires blew and we almost had a catastrophe on the runway. We were on the runway for 2 hours and then deboarded; waited in TLV airport for 8 hours before taking flight on an actual El Al plane. The point that needs to be made is to verify that you are taking an actual EL Al plane NOT a partner airline....the airplanes on an actual El AL fight are accommodating and offer good service, food and entertainment (which is much needed on a transatlantic flight; especially if traveling with children)."
Pros: "Price was good"
Cons: "1. No organization to boarding, I e: everyone boards at the same time without a line 2. Very little leg room and reclining room 3. Hardly any choices for entertainment"
Pros: "Schedule, direct flight."
Cons: "Entertainment is antiquated, hot meal was soggy, lavatory ran out of toilet paper."
Cons: "Plane left late and arrived late. As a result we missed our connecting flight and, because of the impending typhoon in Hong Kong, had to be rerouted via Auckland on Air New Zealand. As a result it took us an extra 24 hours to get home."
Pros: "The crew was great"
Cons: "The crew is trying to do their best with a very old, poor maintained, very crowded airplanes. I think cows have more room in a cattle truck than we had. Seat cushions were so old they lost their flexibility TV panel didn't work so no matter how much the crew tried, they couldn't fix it.... So as far as ELAL say: fly 5 hours without entertainment in a very old plain with no room to the legs But at list the food is kosher - ha? Not that I care...."
Cons: "El Al is the main airline at TLV airport, yet the line for check-in for them is the worst-organized line i have ever witnessed. They should do what every other airline is doing to improve queues, instead of abandoning passengers to a chaotic process."
Pros: "flight was two hours delayed, then waited at taxiing for another hour and a half. TV screen did not work, earphone plug did not work. it was an unpleasant experience."
Pros: "Once we were on the plane, the ride was very smooth and in-flight staff were very nice."
Cons: "First of all, I had a terrible time checking in with the App - it did not work and so I had to check in at the airport. However, if you don't check in with the check-in kiosks at the airport, you get charged extra. I have an older passport that does not have the capability of scanning at a check-in kiosk. The staff was unapologetic and despite the app and kiosk problems, made me pay to check in. Additionally, I tried to add bags on the app the day before the flight. Because the App wasn't working, it did not record one of the bags I wanted to check and we were forced to pay $70 (twice the online price) for that extra bag despite the fact that it was Up's fault for having a malfunctioning app. I understand this is a budget airline, but I have never had problems like this with EasyJet or Ryanair staff."
Cons: "It was late The food was poor"
Cons: "They set us apart on our way to our honeymoon, because they overbooked the flight."
Cons: "Flight was delayed. Entertainment was limited and the selection was horrible. Security gave me a hard time and they even lost my items that they took away from me."
Pros: "staff attitude - friendly and effective"
Cons: "limited entertainment no vod"
Pros: "Nothing, it was the worst flight of my life"
Cons: "First, El Al contracted the flight out to Israair so all the boarding passes had to be reprinted. It appears that there was a change of plans also. We boarded the plane 30 minutes after the scheduled departure. Then, we sat on the tarmac for 90 minutes waiting for "permission from Kiev to take off". Never heard of that before! When drinks and snacks were served, the cart never stopped in my row, it just kept going! Lastly, the crew was unable to control the passengers (religious Israeli's going to a religious site in Ukraine). Constant standing in the aisle even when the seatbelt sign was on. Upon touchdown, half of the passengers left their seats and took their luggage from the overhead bins and made a rush for the front door. With the plane sitll rolling on the main runway! A serious safety violation. This really was a flight from hell."