It was too crowded. Flight was delayed and luggage collection was a mess.
Check in was grueling. First time people were having a hard time. Air Canada did not acknowledge that I had already paid for my two checked bags. Now I have to chase the refund. Another person next to us experienced the same thing. Very poor customer service.
Other passengers continue to be the hardest part of flying now.
Great flight, arrived early.....perfect
Cons: "Laptop charger (115v) would be appreciated"
Cons: "Would've been better if Air Canada had not downgraded the land to a propeller plane!"
Pros: "Quick and organized airport and boarding"
Cons: "Old plane uncomfortable seats"
Pros: "The crew wasn't as nice as they usually are"
Cons: "There was no space to put any of your bags and I was only travell8ing with a backpack. The airplane was so tiny"
Pros: "Nothing positive"
Cons: "I was stranded in TO for 12 hours without a hotel room because of Air Canada inefficiency and horrible customer service! I’m never flying AC again if there’s any other airlines flying to my destination"
Cons: "Inexperienced crew. Had to circle the departure airport for 1.5 hours and then land again due to a mechanical issue. They didn't tell us what was going on exactly. Sat at the gate for another 40 minutes. Finally departed. Everyone on boar missed their connections. I personally missed a whole day of my European vacation due to this error. Stuff happens from time to time but it would have been nice for them to have handled it better."
Pros: "The seating was good and the pilot was friendly."
Cons: "There was not a good movie selection and there was not a lot of information regarding the altitude and there was not very much warning during turbulence."
Cons: "crew was rude and unhelpful with delayed flight"
Cons: "My direct flight was cancelled and rebooked with a connecting flight."
Pros: "Smooth flight"
Cons: "Long walk to connecting flight. Buggy didn’t turn up"
Pros: "Not much. The entertainment choices were good, but other than that, things were mediocre at best."
Cons: "Boarding was disorganized. Seating was crammed. No priority was honored (being silver members who always get boarding on Zone 2, we were put in zone 4. The food was mediocre to poor, and beer or wine were not complimentary, even though this was an intercontinental trip."
Cons: "After my checking-in, I was told I was not allowed boarding without an eTA, which was never informed me before. And I could not get an eTA at that time. Terrible! I am seeking for a compensation from Air Canada. If only you could help."
Cons: "Extremely dirty planes. Rude staff."
Cons: "As soon as I got on the plane everything was fine but this flight was also delayed by an hour and I had my relatives waiting for me. On top of that they sent my bag to Buenos Aires which was the planes next destination. My bag was eventually brought to my home. Overall the experience with Air Canada has been horrible. And I lost 2 full days because of the airlines' delayed flights."
Cons: "Flight was delayed"
Cons: "The flight was late."
Cons: "My flight was delayed by 3 hours, no information was provided on the delay and further delay at the gate waiting for the crew."
Pros: "I liked having Nexus get me through air Canada's malfunctioning Website to airport chaotic check-in otherwise may have missed my flight! Actual flight was smooth,quick and comfortable. Flight attendants were friendly and helpful. Airplane interior open and bright. Bathrooms clean and well supplied."
Cons: "Customer's time is valuable too! Air Canada website check-in malfunctioning causes anger, frustration and chaos at home and continues through airport check-in. HUNDREDS of angry, frustrated customers paid for their tickets, tried to check-in online and arrived early all converged into one CHAOTIC crowd. ADDRESS these issues, FIX YOUR WEBSITE, TREAT YOUR HARDWORKING, PAYING CUSTOMERS with DIGNITY and RESPECT they DESERVE. Competing Airlines are waiting for your dissatisfied customers."
Pros: "Boarding was quick, service was quick."
Cons: "Seats were not comfortable, very tight space since plane was so small. I'd never flown international before so when they handed out the immigration forms without any explanation, I was very confused."
Pros: "The staff was very efficient and friendly. The cabin space seemed very tight compared to our flight to our destination. There was no entertainment as their system was down. It made the three hour flight cramped AND boring. There were no where near enough seats in the waiting room at the boarding area. Many adults sitting on floor with their families and lots of elderly having to stand."
Cons: "The seats and the lack of leg room."
Pros: "All was well. Thanks"
Cons: "- Delayed from take off for over two hours. During this time, pilot and flight attendants shared minimal information with passengers. - At one point, I asked a flight attendant for water because I had a migraine and wanted to take some Advil. He told me he couldn't right now because the pilot wanted everyone in their seats, but he would get it for me as soon as possible. When I followed up 45 minutes later, the same flight attendant apologized and said that it was because he didn't want everyone asking for waters. We were stuck on that plane for over two hours, and you can't get people water? - Gate check was not available, meaning that I had to check my carry-on when there was no more space available (my bag met the carry-on size requirements)."
Pros: "Smooth, great crew"
Cons: "Nothing, it was great"
Cons: "The connection process at YYZ airport. You need to clear security twice in order to connect. Risk of missing flights got connection because the walk to terminal is long and security checkpoint is very inefficient and sllw"
Cons: "Not aconfortable plane"
Cons: "They need a better system for boarding. It took forever to get us all on board. And it was hard to hear which zone they were boarding since the passengers were so noisy. there should've been lanes for the different zones so they could usher us all in orderly. It was a chaotic mess without lanes. There was no entertainment if you didn't download their app onto your electronic device. No snacks were offered either. I didn't pay for a meal but it would've been nice to have some pretzels or something like that. The controls for the lights, and attendant call button were on the hand rest. It was very uncomfortable since it was a raised section, and more than once I turned on the light without meaning to do so. I won't fly Air Canada Rouge ever again, if I can help it."
Pros: "Boarding process was good"
Cons: "No free snacks offered"
Cons: "The huge line up going through customs"
Pros: "The ONLY part of flying Air Canada that I used to like was your partnership with SAS, over the past ten years I have lost more airtravel points through Star Alliance troubles than I could have made in the decade before. Luckily when I fly from my birth place of St. John's NL, you're ground staff are the absolute best! I can give "shout outs" to each and every one of them. From those ready for retirement to the new staff just in from "who knows where", they get the whole "customer service" priority that your airline needs to focus on. Your management in Halifax "Sharon" is out of this world too, other than that whether through Lufthansa, Air Canada or anywhere I would travel, seeing that red leaf on your wing would make me ashamed to be Canadian."
Cons: "I paid extra for a seat to ensure leg room, all I got was ear ache! The flight - although half empty had no place for my briefcase, but I was "ordered" to push my sealskin bag under the dirty greasy seat in front of me. When I requested they store it upfront for take-off & landing - the french female steward started flirting with the man sitting next to me and didn't even offer a response. When drinks came around - I was handed a half empty glass with juice on it's exterior and borrowed a napkin from the next seat. Later I did get a napkin "thrown gently" over the person she enjoyed speaking with. I was happy to wait until connecting passengers disembarked before the local traffic, but was appalled when the more senior female steward stopped a local passenger who I know has anxiety about flying - to insist she let the other passengers off first. Air Canada needs to be educated on what human behaviour entails, before they can graduate to customer service. Together with my first name, you can know my last name is Floyd"
Pros: "Seats are comfortable and I had plenty of leg room."
Cons: "No snacks offered with drink. Boarding wasn't well organized. Toronto airport is horrible... long lines at customs and security caused me to miss my connection for the second time in a row."
Pros: "We were served three meals (two full meals and a snack) and free entertainment in individual seat TVs. Cheapest flight from DC to Seoul."
Cons: "Arriving Toronto customs and immigration was so unorganized and frustrating."
Pros: "Air canada needs a serious serious overhaul of the way they treat their customers especially those working at the Toronto airport I find their employees have an "entitlement" mentality that other carriers do not Customer service seems to be a priority not talking to your coworkers about the weekend while serving your customers"
Cons: "There was one employee who suggested to take an earlier flight and was very helpful Little things go along way"
Pros: "Ample legroom and very pleasant and helpful onboard staff."
Pros: "Easy boarding process, nice crew members, food is great"
Cons: "Delayed flight"
Cons: "Staff was rude. And I was seated next to an alchoholic"
Pros: "All of our luggage arrived at our destination in a timely manner. Staff was helpful."
Cons: "Checking in our suitcase took exceptionally long."
Pros: "This was the smoothest flight I've ever had. Great pilot."
Cons: "It was a bit delayed."
Pros: "Lots of leg room. Friendly and helpful staff. Smooth flight and comfortable seats."
Cons: "We didn't like all the walking to get to and from the plane in Terminal 2, Heathrow. Anywhere else in the world would transport people by bus if it was going to be a twenty minute walk to the departure gate."
Cons: "Flight left 20 min. late and did not so much as get a pretzel with our drink."
Pros: "Nice flight attendants"
Cons: "In flight entertainment wasn't working on my seat."
Pros: "Newer plane, clean bathrooms for most of the flight. Good food choices for meals."
Cons: "No amenities like eye mask, ear plugs, toothbrush etc. No snacks between meals except for pretzels. Armrest buttons get pressed all the time by accident."
Pros: "Asian flavored snack mix was way better than stale peanuts. Check in, gate, and attendant staff were A+."