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Pros: "The crew was great and friendly."
Cons: "Nothing, I think for the flight duration it was good."

Cons: "I booked this flight on Kayak. No mention at booking that this airlines has a ludicrous policy of charging $50 for a carry on bag!....wow!...last flight ever on Porter."

Pros: "The complimentary drinks make the flight better."

Pros: "The airport security was very fast"
Cons: "Have sprite on board"

Pros: "Crew was awesome."
Cons: "My seat was a bit grubby...food remnants on the seat"

Pros: "The snacks were great and crew was friendly!"
Cons: "My seat was covered in crumbs, cleanliness overall could have been better."

Pros: "Yes"

Pros: "N/A"
Cons: "Same as previous answer, but due to cancellation of earlier flight and our connection being delayed, ended up not landing in Newark until about 10pm when we originally should've landed in around 3. This caused us to miss a Broadway show we had bought tickets for ($150/ticket) as well as lost out on dinner reservations we had made. We then had to take an Uber as our friends could not pick us up at that time (a further $80). My son had taken off three days from work and we lost most of the first one due to Porter's incompetence. Their only comment was that they weren't obliged to do anything for us because we had booked through an agent and not directly with Porter."

Pros: "Zillion flights on time ,regardless of impending weather. Great!"

Pros: "Everything was very good."

Pros: "Nice quick flight - very comfortable."

Pros: "Once we got on the flight it was fine."
Cons: "Worst issues was official announcement that flight was cancelled and then no announcement that it was actually not cancelled. Many people went home or were standing in line waiting to rebook when the flight left. We just barely made it on because we overheard staff talking to another couple!! Not acceptable. They should have made announcements over the speakers and should have called passengers by name to come to check in. Porter had flooding problems that meant many people crowding into small space and it prevented passengers from food or drinks. They eventually handed out water. They should have provided vouchers or brought in other food and beverages."

Pros: "nothing."

Pros: "Flight was efficient, smooth and relaxing. Best flight I’ve had in a long time. Only thing was we waited on arrival for the ground crew to taxi us to the gate, and to bring out our luggage."
Cons: "Wait time on arrival for ground crew at billy bishop... taxi to Tate was at least a 20 minute wait. Also waiting for luggage was another 20 minute wait."

Cons: "Delay"

Pros: "The flight attendants were very nice and helpful"
Cons: "The flight was delayed"

Cons: "Damaged my fragile marked checked item. Would not compensate for the damage."

Pros: "None"
Cons: "Everything else was good"

Pros: "Why would you go any other way? Dependable service, complimentary in-flight wine, the world's best shortbread cookies, breeze through customs and the arrival gate is within walking distance of your hotel."
Cons: "Are you kidding?"

Pros: "Good service"

Pros: "Great crew ... friendly and attentive."
Cons: "Nothing negative to say."

Pros: "Snacks!"
Cons: "This wasn't Porter's fault, but I didn't like that my plane was delayed."

Pros: "Good in flight service"
Cons: "Flights delayed both ways. Anything from an hour to five hours. Very inconvenient."

Cons: "Disorganized lounge and very late updates on flight that was 90 minutes late."

Pros: "-quick connection and lounge -having real glass to drink out of on the flight is a real treat"

Cons: "3 different delays. Sat on runway for over 3 hours in Toronto and then Newark. The one bathroom on the plane was full and started to overflow so we were sitting on runway for an hour and a half with no bathroom and could not get off."

Pros: "We needed to change our flight plans at the airport. Never has it been so easy. Would recommend Porter to anyone."

Pros: "They didn't know when the flight will take off and when I went to ask she ask me to set down until she find out after an hour delay I had to pay double for the service care for this hour because I wasn't able to notify them of the delay"

Pros: "Everything"
Cons: "Nothing"

Pros: "I flew"
Cons: "Flight delayed 4 hours"

Cons: "Flight was delayed and an earlier one with plenty of room the crew refused to book us on."

Pros: "Snacks and the complimentary wines"
Cons: "Flight attendant did not allow earbud headphone during landing. I have not seen this in other airlines."

Pros: "Everything was on time ,the flight was comfortable,snacks were also good . The attendants were very friendly and couscous. I'll fly with Porter air again . Edward"
Cons: "No entertainment on board ."

Pros: "See above."
Cons: "See above."

Pros: "very nice crew, comfortable seats"

Pros: "Staff was extremely professional and knew their job."
Cons: "Flights were short so did not have entertainment, which is fine."

Pros: "Always use and will continue to use Porter as they have excellent prices. The staff is always pleasant and always a hassel free flight"
Cons: "It wasn't so much Porter by Kayak. I had received a gate chance from 14 to 12 then 12 to 14 but never received the one to go back again from 14 to 12."

Pros: "Quick and easy."
Cons: "Cafe before security at Billy Bishop Airport doesn't open until 9am. The overhead compartment for seat was filled with Porter's supplied and I was forced to gate check my carry on."

Pros: "Flights delayed and no proper update provided."

Pros: "Flights were on time, free wine and treats and very quiet efficient planes."
Cons: "Everything was great. There was a slight delay in Toronto and no announcement was made. That could be easily fixed."

Pros: "Porter Airlines is the best I've been on within North America. Delighted that my 2nd flight was still Porter."

Pros: "- frequency of shuttle - free wifi - free refreshments at the airport and on board - friendly check in staff - short line ups - quick customs process"

Pros: "Service is always good not to mention great prices as well."
Cons: "Not much for overhead and it would be nice to have entertainment but can overlook that details if means low airfares"

Pros: "Overall great experience after a hectic weekend in New York City! Very relaxing, check-in to Uber"

Pros: "The porter lounge in Toronto offered complimentary snacks, coffee, tea, bottled water, and a few varieties of soda. If you wanted something a bit more there was a mini food cafe to supplement what wasn't offered in the complimentary area. Free wifi, and ample seating made the wait for a flight bearable."
Cons: "Although the wifi was free it was limited to non streaming sites. No Netflix while you wait."

Pros: "The snacks provided were really great"

Pros: "Free cookies"
Cons: "The flight crew seemed like they all hated their jobs"

Cons: "I was originally booked (booked flight on Feb 1) with a half hour layover and then had a flight change ( mid June) to a 4 hr layover taking off in a different plane. When I got off in Halifax, new passengers boarded to go to Ottawa...? Why remove an Ottawa bound passenger so you can replace with a different Ottawa bound passenger? Not cool Porter...."

Pros: "They offered vegetable chips which were super yummy and different!"

Cons: "Nothing"

Pros: "Flight was cramped and plane was small, but the crew were nice."

Pros: "Ran on time. Bags came out in a timely manner."

Pros: "crew"
Cons: "i would love to seat beside passenger who doesn’t snore bery loud."

Pros: "The crew was very nice"
Cons: "The planes look old, cheap and the seats are super tiny and cramped"

Pros: "Hated everything 10 hrs delay in flight and no assisstance provided by ground staff. Not recommended"
Cons: "Approachable Staff"

Pros: "Great crew, very accommodating for a small and short flight"

Pros: "Yes, they are."
Cons: "If we have something to watch."

Cons: "was delayed by an hour"

Pros: "Arriving early!"
Cons: "Taking off late."

Pros: "I had a 20 minute wait to do my bag drop and I was already checked in."
Cons: "Wish there were more staff in to accept pre paid checked baggage. Very frustrating to have such a long wait time when I was already checked in. However I would definitely fly WestJet again. The staff was very friendly!"

Pros: "relatively inexpensive"
Cons: "my knees were pressed against the seat in front of me the flight left late, so arrived ~2.5 hours late"

Pros: "The crew are always great."
Cons: "The past few times my flight has been delayed"

Pros: "Crew was nice enough and there was more leg room than on some flights I've been on."
Cons: "The power outlets didn't work and it was a long flight so my phone died and there was 0 entertainment provided, made for a long, boring flight. Ended up trying to sleep most of the time and missed the food service. The plane was also weirdly cold."

Cons: "The flight was 5 hours 40 min late The Flight attended (her name was if not mistaken Staysy or start with S) was staying at the door as a security guard in a detention center without formal greeting “welcome on board”, no smile at all and later jumped on me regarding my bag. I was seated when her collage pulled my back bag from the compartment to make room for a bigger luggage, left it on the seat next to me and said will take care later. With frustrating tone Staysy showed up and command me to put it under the seat. I told her to put it under and not to command me with this tone... as it was not my decision the bag to be there. She did put it under but kept making comments and even did not apologize. A frustrating flights - over 5 hours late with spicy flight attendant attitude."

Pros: "Nothing"
Cons: "They kept us on the aircraft for 4 hours on the tarmac as opposed to let us sit at the gate"

Pros: "We upgraded to Plus when we checked in and it was totally worth it. Extra space, food, drink. It was great!"

Cons: "Very few options were available to redirect me to my final destination"

Pros: "Flight attendants were very pleasant."
Cons: "I think for a flight of that duration a light meal should be served."

Cons: "Economy too cramped."

Pros: "Service was pleasant and everything on time."
Cons: "Nothing"

Pros: "Flight right on time"

Pros: "Arrived safely."
Cons: "The fact that planes still aren’t loaded back to front slows down any chance of efficiency. You’re slowing your own business down by not using common sense. Lots of turbulence on both flights."

Pros: "All staff were friendly and helpful.i"
Cons: "I was told at the ticket counter in Boston that my checked bag would go straight thru to Vancouver and I would not need to pick it up in Montreal. when I got to Montreal I was told to go to baggage claim and pick up my bag, which I did."

Pros: "On time! Roomy cabin space and leg room"

Cons: "the 40 minute delay in toronto.not so bad in middle of day but when the delay means we get home at 1:00am this is not so good"

Pros: "Friendly crew"
Cons: "Delay ...!"

Cons: "The very long delay, the aircraft was extremely crowded and then we arrived late"

Pros: "Very kind and patient with seniors using wheelchair assist. She will only travel WJ when possible! Thank you."

Pros: "The flight got me home safely"
Cons: "We boarded the flight on time, but for a delay for 45 minutes, we were asked to deplane. After deplaning, we were not notified of a new departure time since no one knew. There was no snowstorm, or extreme weather patients. At Toronto, it was somewhat gusty. I did not understand what the delay was for."

Pros: "Contrary to my previous experience this flight was on time and the staff was very courteous"

Pros: "Efficient service - boarding and arrival were on time."

Cons: "Having to leave terminal and get back into security line to trransfer to another flight was time consuming and irritateing. Not sure if bc airport is under construction.. but we never had tondo that before. Thought we would miss flight"

Pros: "The flight was delayed but within reasonable time. Our baggage arrived safely."

Pros: "We got in the plane past the set time. But within reasonable tardiness. We landed a few minutes after the scheduled time. Our bags were right there when we walked out of customs"
Cons: "The cookies/nachos"

Cons: "The flight was somewhat delayed but everywhere it announced it was in time. Even at the luggage carousel upon arrival. Must keep the statistics up!!"

Pros: "Friendly crew, easy boarding! Small overhead but crew took larger bags under the plane for no charge."

Pros: "The crew was great and the flight was fine."
Cons: "Our flight was delayed"

Pros: "The breezy, confident preflight announcements of the crew, including (from the Captain) "We are flying into Kelowna today, where the weather is always awesome even though it is a bit overcast and 5 degrees C..." and from the flight attendant on landing, "We have arrived in Kelowna. If you live here--Lucky You! You are almost home! And if you don't live here, welcome to the Okanagan! We hope you enjoy your stay." I was only disappointed that the sentence including 'lucky you' was not included in the French translation. C'est d'hommage..."

Pros: "Both Airports had actually quite an easy and fast process to enter and leave. (Pearson - Toronto, Logan - Boston) The employees working for Westjet were polite and resourceful."
Cons: "There is a lot of turbulance, I'm not sure if the planes are smaller then other ones, but it isn't delightful. As well the 2nd flight was more then an hour delayed. Wasn't notified until I was already waiting at the airport. If people need to travel more then an hour to get to the airport then need to be notified much earlier when to come. Ended up waiting almost 3 hours at the gate."

Pros: "Honor of on board crew."
Cons: "Bumpy! And delay. Both due to weather, but contributing to a less than optimal flight."

Pros: "The view of the ocean and all the lakes and ponds coming into St. John's."
Cons: "You don't have any good connections from New Brunswick to St. John's."

Pros: "The airplane being pretty small, boarding and getting off was fast. No issues or delays either."

Pros: "West Jet left on time. ."
Cons: "A 4 1/2 hour flight turned into close to 5 hours. Considering that a person has to be there well ahead of time, go through customs etc. a cup of coffee and 2 cookies and no entertainment anymore, it's a long and boring flight ."

Pros: "Friendly flight attendant"
Cons: "For a flight that lasted close to five hours it seemed a long boring flight."

Pros: "Personable and professional staff. Great service"

Pros: "the crew are always great. the flight was on time and fast!"
Cons: "the whole "put your own tags on the bags and load them". we spent 5-10 minutes trying to figure it out. There was someone that came over to assist us and it was still not user friendly. there were not in flight television system. I guess I am spoiled now."

Cons: "I didn't like that you had to download an app for vieweing movies burning flight."

Cons: "Good airlines"

Pros: "The lounge was fairly comfortable. The staff was very nice, however, our flight was delayed 5 times! We were supposed to leave at 3:30 but we didn't leave until 7:00. Crew on the plane was super friendly and I think the pilot was great too. Skilled and always kept us informed of what was about to happen. Was only just over a 2 hour flight so no real food was needed nor was there entertainment. The 'in flight' menu was reasonably priced. Staff on the other end was helpful as well."
Cons: "Small plane, seats and aisles. But hey, you get what you pay for."

Pros: "Boarding was good and fast"
Cons: "The audio jack was not good thus I had to keep it steady with my hand to be able to listen to movie"

Cons: "The delay was ridiculous. Seats are the usual tiny ones so for a big guy they suck but over all great trip"

Cons: "My flight was an early morning flight 8 am. I needed to get up at 5 am to get ready for this flight. AC notified me 5:05 am that my flight delayed 3 hrs to 11am. I wish they told us the night before so no need to get up that early."

Pros: "Got the seats I wanted, movies were good. Staff was friendly"
Cons: "In Montreal they took my carry on bag stating it was too big, I have traveled with it many many times and it always fits except the tiny planes, this was a 787. When I got on the plane many people had larger bags then mine and it was the last bag on the carousel at the other end."

Cons: "We had a 5:35 am flight and the plane was 1/2 hour late to gate. By the time it got there, we spent over 1 hour sitting at gate loaded up waiting for weather to clear. It was fine when it was supposed to be there. Therefore, this was not initially a weather issue. Our connecting flight is 12 hours after Our schedules flight. I have a 1 year old toddler. Customer service rep less than sympathetic personality."

Pros: "Nothing much"
Cons: "Please train this guys for customer service and fix there attitude."

Cons: "Dirty plane, garbage stuffed in seat pocket. Tray table disgusting!"

Pros: "Nice flight"

Pros: "Smooth as you like"

Pros: "Very organized crew for the boarding on instructing passengers with carry-ons etc for the overhead storage compartments. Flight left on time."
Cons: "My entertainment screen was malfunctioning. Very frustrating trying to watch a movie to the point I turned it off & read a book . If you are going to offer the the service make sure it works."

Pros: "The tvs were nice."
Cons: "The people in front of us reclined their seats and there was no leg room. The flight was severely delayed by an hour and a half making us miss our connection."

Pros: "Great service"
Cons: "Not enough time to the flight from Halifax to west plam beach"

Pros: "The seating was good and the pilot was friendly."
Cons: "There was not a good movie selection and there was not a lot of information regarding the altitude and there was not very much warning during turbulence."

Pros: "Everything went very smoothly with this flight. It boarded on time. The crew were all very friendly. I enjoyed the entertainment selections and found a tv show that I had been wanting to see. I managed to watch 2 episodes and look forward to watching more of the same show on my flight back. I ended up having the 2 seats to myself which was great. Extra legroom. I have no complaints at all."

Pros: "Exiting the plane and terminating my transaction."
Cons: "Delayed. Missed layover. Lost luggage. Poor communication. Agents had attitudes."

Cons: "crew was rude and unhelpful with delayed flight"

Cons: "My direct flight was cancelled and rebooked with a connecting flight."

Pros: "On time"

Pros: "Seat was comfortable, leg room adequate. Crew helpful."
Cons: "The young child that screamed for the first two hours of the flight. The man in the seat behind me that coughed loudly constantly for 5.5 hours. No sleep on an overnight flight. Gluten free options not available for me and my wife. We tried to book these before the flight but we're not allowed access for this. Flight entertainment system froze and had to be reset, resulting in blank screens for the first 30 minutes or so."

Pros: "Air Canada couldn’t have been better, I missed a flight they waived their fees and got me on the next direct flight home. Wonderful service !!"

Cons: "Delayed"

Pros: "Boarding process."
Cons: "NA"

Cons: "When the flight was already late (it arrived late), they delayed takeoff so that many people, including me, missed their connections."

Cons: "When there is a delay, even when weather related, show some empathy and feed stranded passengers!"

Pros: "On time"

Cons: "One hour late"

Cons: "Flight was delayed"

Cons: "The flight was late."

Pros: "On time"

Cons: "Almost 2 hour delay in Halifax until 1:30 am but Air Canada lounge closed at 11 anyway."

Pros: "Good breakfast."
Cons: "Cabin was cool"

Cons: "It was 3am and my boarding pass wasn't bright enough on my phone. Instead of politely asking me to go print out my boarding pass at the check in stations, she yelled at me and told me I was holding up the line"

Cons: "Flight was delayed 1.5 hours but no one was in much of a rush to get it going"

Pros: "All was well. Thanks"

Cons: "Not aconfortable plane"

Pros: "The smooth take off & landing"

Cons: "Too hot and cramped"

Pros: "Boarding process was good"
Cons: "No free snacks offered"

Pros: "The ONLY part of flying Air Canada that I used to like was your partnership with SAS, over the past ten years I have lost more airtravel points through Star Alliance troubles than I could have made in the decade before. Luckily when I fly from my birth place of St. John's NL, you're ground staff are the absolute best! I can give "shout outs" to each and every one of them. From those ready for retirement to the new staff just in from "who knows where", they get the whole "customer service" priority that your airline needs to focus on. Your management in Halifax "Sharon" is out of this world too, other than that whether through Lufthansa, Air Canada or anywhere I would travel, seeing that red leaf on your wing would make me ashamed to be Canadian."
Cons: "I paid extra for a seat to ensure leg room, all I got was ear ache! The flight - although half empty had no place for my briefcase, but I was "ordered" to push my sealskin bag under the dirty greasy seat in front of me. When I requested they store it upfront for take-off & landing - the french female steward started flirting with the man sitting next to me and didn't even offer a response. When drinks came around - I was handed a half empty glass with juice on it's exterior and borrowed a napkin from the next seat. Later I did get a napkin "thrown gently" over the person she enjoyed speaking with. I was happy to wait until connecting passengers disembarked before the local traffic, but was appalled when the more senior female steward stopped a local passenger who I know has anxiety about flying - to insist she let the other passengers off first. Air Canada needs to be educated on what human behaviour entails, before they can graduate to customer service. Together with my first name, you can know my last name is Floyd"

Pros: "Seats are comfortable and I had plenty of leg room."
Cons: "No snacks offered with drink. Boarding wasn't well organized. Toronto airport is horrible... long lines at customs and security caused me to miss my connection for the second time in a row."

Cons: "Kayak did not allow us to reserve seats, and the seats we received were not together, even though we purchased the seats six months in advance. My seat was at the front facing rear wards, with a non-tilting seat and little foot room."

Pros: "Getting off the plane."
Cons: "They didn't give out free nuts/pretzels. The entertainment system was off for half the flight even through they said it would reboot in 10 minutes. Loading the plane was the slowest I have ever seen."

Pros: "Seating in a double rather than triple layout."
Cons: "Delay of almost an hour on the runway because of a mechanical problem, after being asked to turn off cell phones and so we couldn't notify those meeting us. Our flight arrival did not appear on the board at Pearson , thus complicating our communication with those meeting us. Baggage was slow being unloaded. Will seriously consider flying to Hamilton with West Jet next time we return from Halifax."

Cons: "Staff was rude. And I was seated next to an alchoholic"

Cons: "Air Canada shares a trait with many other incompetent organizers: everything is fine if nothing goes wrong, but there are no contingency plans in place in case something goes wrong. So, things get more and more delayed. Can't you predict roughly when the plane is going to land (once it is in the air!) and arrange for some gate to be open, so that we don't have to sit on the ground for 45 minutes once it has landed, for example? People who know how to organize are ordinarily capable of doing that. Furthermore, the lack of transparency is really frustrating: we just sit on the tarmac with no indication of how long we're going to be there, and the estimates of the delays are completely wrong when we're given them."

Cons: "Our flight originating in Halifax was 1.5 hours delayed and we knew there was no way we would make our connecting flight in Toronto with a 40 min window to pass through customs, US immigration, and reenter security into the US bound F gates. We requested to be rebooked for early the following day to avoid being stranded in Toronto. Acknowledging it was unlikely we could make the connection, the staff told us that because the computer didn't list it as a "missed connection", they could not take any steps to rebook us. Of course, we missed the connection and were stranded for an entire 24 hours in Toronto with two small children."

Pros: "A very typical flight."
Cons: "No complaints."

Cons: "The security check took so long. We made it last minute even thought we were in the airport more than 1.5 hours before the flight (as recommended)!!"

Cons: "Our flight from Halifax to Los Angeles via Toronto should have left at 3:15 on Sunday so that we could arrive back in Los Angeles by 10:14 pm. Instead the flight was delayed and left 200 people stranded and waiting in line for customer service. Because I did not have cell service in Canada, I was forced to wait 2 hours in line only to have the agent at the counter make me talk to an agent on the phone. Prior to that, we were shocked that one of the only two agents at the counter left the counter to talk to people in line behind us instead of servicing the customers first come first serve. When I asked him to please return to the counter to help the next person in line, he mumbled that that was not what he wished to do. Meanwhile, all flights out of Toronto were fully booked that night. The delayed flight finally left at 1:30 am. Had Air Canada notified its customers about the 10 hour delay, we could have spent that time in Halifax. Both my husband and I were very disappointed in how AC handled the whole situation. Both the counter agents and the phone agent were unhelpful in offering us options."

Pros: "Worst service I've ever had"
Cons: "The flight for Montreal was half empty and than there was a flight to Toronto Hallf empty as well, and the flight Toronto to Montreal was half empty...by coincidence our flight Halifax-Montreal on Sunday at 19:15 was cancelled due to technical issues. However it was obvious that AirCanada didn't care about the passenger time or valued it...instead of flying 3 empty flights they cancelled our flight and maximize capacity on the other planes...not happy we didn't get any voucher and we wasted 4 hours of our time and didn't have dinner until 1 am"

Pros: "Honestly, don’t care for this airline. There’s always some hiccups with boarding, ride staff, mediocre cabin, etc."
Cons: "Why do they always want to check bags that are your everyday carryon items (large purse, medium backpac, etc.), but allow people to carryon their larger carry on suitcases filling up the overhead bins. Those are the people they should be making check their “carry-one.” And then be rude about it on top of that."

Pros: "Great. they upgraded us to First since my husband was silver premier"

Cons: "The food selection. For someone like me who cannot eat cheese. there was absolutely no choice. Everything on the menu had cheese."

Cons: "Long delay."

Pros: "New remodeled gate waiting areas plane"
Cons: "Plane is too old"

Cons: "Multiple delays"

Cons: "It was quite late"

Cons: "the boarding process is horrible and feels rude. The design of the united gates is horrible, the long lines block others walking by. The lack of enough overhead space for carryon's is obnoxious. Overall very disappointing."

Pros: "Simple boarding process, fantastic friendly staff and smooth ride!"

Pros: "Gate attendant very helpful in Boston. Flights went well."
Cons: "The gate layout very confusing and too crowded w/so many close together in semi Circle fashion. Hard for people to line up or even see where they should be."

Pros: "awesome, caring staff"

Pros: "Staff was friendly"
Cons: "Wireless didn't work either way. Uncomfortable seats"

Cons: "Only sent a code for bad wifi on one of two trips. I wish united airlines would step up their game. At least I didn't get dragged off."

Cons: "United sucks soooooo bad"

Cons: "I was there on time but was told my travel information was not on found even though I had the email confirmation and I lost all the money I paid."

Pros: "Competent, organized, pleasant and efficient staff, on time"

Pros: "Everything !"

Pros: "Nothing at all"
Cons: "The flights were late and annoying"

Pros: "Service"

Pros: "Nothing"
Cons: "Everything"

Pros: ".."
Cons: "Flights was delayed and connection was unable to be made. My younger brother is now im limbo in newark nj and is not getting much help at all. Very dissapointed in united. He may have to spend the night in the airport they said. Smh"

Pros: "Kelly is an exemplary employee at the United counter at Logan. She showed compassion and caring after the passing of my brother and changing my ticket . Kudos to her!"

Pros: "Everything"
Cons: "NA"

Cons: "I wished there was a snack."

Pros: "Everything except the wifi not working"
Cons: "The wifi not working"

Cons: "Were held up by TSA in San Francisco because we were not given receipt for our dog who traveled with us. (We had a 2 hour layover in SF and took dog outside the security area for relief). Then the ticket counter in SF was understaffed and it took a long time to get the receipt printed (Once at the counter the agent was very helpful, efficient and quick). Should have a pet area inside the security of airports, like Palm Springs does."

Cons: "They mis-tagged my bag and still haven't found it and have not been helpful or informative when I call to check the status"

Cons: "Seats are too close together. I could barely fit my knees in, and I'm not an overweight person."

Pros: "Getting off the plane"
Cons: "Bathrooms weren't working, huge lines in aisle, lackluster service. Overhead bins were full by Group 3. late takeoff."

Pros: "Everything was well done except for the United check in. Too many of us passengers were unfamiliar with using kiosks."
Cons: "A few more staff to help with kiosk check in. We have not flown in 10 plus years and consequently, the various check in requirements were unclear."

Cons: "I like everything from this."

Pros: "Did get last seat in business class!"
Cons: "The seat assigned online not valid because of change of equipment. Did result in upgrade to business. Very happy outcome."

Pros: "the gate was across from the lounge entrance, after the delay got a seat row to myself"
Cons: "delayed multiple times due to maintenance issue (their fault), no compensation for lost time"

Cons: "Seat/space"

Pros: "Curbside checkin and luggage check"
Cons: "Nothing"

Pros: "I like how easy it was to check luggage and boarding passes quick service"

Pros: "Attendants were friendly and helpful."
Cons: "One of the attendants was pushy and rude."

Cons: "For reasons known only to them, United managed to separate the reservations of my wife and mine. Having paid for the trip with the Mileage Plus Explorer card, the first checked bag is free for each traveler. At the kiosk check-in at Logan, the machine wanted to bill us $25 to check my wife's bag. It took another 20 minutes to get this rectified."

Pros: "Very satisfied."

Pros: "The flights were delayed nd alot of terbulance"

Pros: "My dinner was delicious"

Cons: "Two time delayed"

Pros: "went smoothly"
Cons: "lack of free peanuts"

Pros: "Horrible airline"
Cons: "Uncomfortable, hidden fees"

Pros: "Easy boarding process"
Cons: "Not enough legroom"

Pros: "The complimentary movie, and the incredibly nice service."

Pros: "Quality plane Clean"
Cons: "Seats too close together. My shoulders were squeezed against my neighbors"

Pros: "Upgrades available and ahead of schedule !!"

Pros: "This was the best leg of the trip."
Cons: "That we where heading to Chicago further from our end destination."

Pros: "Comfortable chairs"
Cons: "There are no TV's and there are no snacks"