Pros: "Crews and their messages sounded nice but some parts sounded like it was little too much for normal passengers.; somewhat threatening or too warning ..?"
Cons: "Transit should be guided better, especially if it involves terminal change. It was difficult to pickup and send the luggages as well. The airport terminals were way too hectic. It was hard to find ground staffs."
Pros: "Crew was great and economy seats have above average legroom."
Cons: "Bathrooms could have been cleaned up a bit."
Cons: "Everything was great"
Cons: "No, all good"
Pros: "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
Cons: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Pros: "Crew, food, comfort, entertainment and many good things"
Cons: "I love everything"
Cons: "Inconsistent entertainment system"
Pros: "nothing, i regret flying west jet but i had no choice bc it was the only option for my layover."
Cons: "- boarding was late - take off time took forever (kept circling around) - no entertainment - uncomfortable seats - very loud plane compared to other airlines"
Pros: "Great service, economy legroom"
Cons: "Seat room was too small, couldn't comfortably fit in seat"
Pros: "I like the Korean bibimbap food in the movie selection was good for the Korean and Asian movies although there were just a few"
Cons: "People did not follow the boarding orders everybody just lined up all at one time and the crew let them on board even though they weren't supposed to go on so even though I was supposed to board first I could board last. I didn't really like the selection for the Japanese and Korean m music with no CJ pop and Kpop like more traditional Japanese music like Koto and more traditional Korean music"
Pros: "I very much enjoyed the flight. The crew went out of their to make you feel comfortable. The food was delicious and more than enough to make you full. I was very impressed with the room between seats. I will definitely fly with this airlines again"
Pros: "Very roomie and friendly service"
Pros: "They have bibimbap which is always a great meal option on a plane. The plane felt clean and new. Flight attendants were very nice and made several rounds of water service. Duty free catalog was immense, esp for Korean skincare. Great chance to shop."
Cons: "If you're on an extra long flight, you might feel like there aren't enough movie options in the entertainment system, but my flight was only 8 hours so I was satisfied."
Pros: "Airline provided rooms and a good breakfast before our rescheduled flight. Had personal service by KAL personnel in re-routing our luggage. KAL personnel always told us the truth about our situation."
Cons: "Flight was cancelled and rescheduled through Taipei with another airline 12 hours later."
Pros: "Very comfortable flight and very attentive crew. Food and service was great and great cocktails in the bar"
Cons: "Had to wait an hour in the air pane for a gate to be assigned in Seoul."
Pros: "Cabins were spotless, restrooms kept clean, attendants always pleasant and food excellent"
Cons: "Too much material in seatback pockets, couldn’t store anything"
Cons: "Boarding could have followed through with the row system rather than everyone all at once."
Pros: "Thank you very much. Im so Happy"
Pros: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Pros: "The vegetarian food is better than what was served by the other airlines I've flown in."
Pros: "Food and service was exceptional."
Cons: "Boarding was a joke. They were very sure to make you feel inferior to business & first class. And then the boarding was a cluster. A Korean culture thing I guess."
Pros: "The service, food, comfort and entertainment are all VERY good on Korean Air. I was very pleased with everything."
Cons: "The only weird thing that happened was we were not able to take more then one snack. It would have been nice to have the option of more."
Pros: "Even though we booked this flight through Southern China Air, the flight was operated by Korean Air. Translation: the service, food, comfort level and crew were highly professional."
Cons: "Great flight! Great service! Great food!"
Cons: "Seat was so narrow, my elbows were stuck to my torso the whole way"
Pros: "Business class lie flat bed"
Cons: "Crew does not pay attention to you"
Pros: "Business class lie flat bed"
Cons: "The Korean food was not that great. The crew was not clearing empty glasses They served food on Korean time rather than on destination time"
Pros: "This is the first time I experienced courteous crew. They confirmed my meal plans and enquirer abt my meal."
Cons: "The choice on entertainment is limited. It did not impact me much but will like to have more options."
Pros: "The food was really good, the crew was always kind and taking care of me all the time, the aircraft was nice and comfort, flights were always on time and the connection in Seoul was fast. I love the service. I would totally recommend it and whenever I have the chance to fly with Korean Air, I would do it"
Pros: "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
Pros: "Food. Polite crew"
Cons: "Not enough movie options"
Pros: "Nice service"
Cons: "The omelette, I received horrible food poisoning and all my friends had upset stomachs. Bad experience due to that... Everyone around me also wasn't happy, due to gaseous stomach / farting, poor people."
Cons: "Flight was delayed."
Pros: "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!! Food was well prepared and tasted great. Will fly KAL every time I can"
Pros: "Everything; from initiating reservations, seat assignments, check-in, inflight, etc. Korean Airlines is simply the best!"
Cons: "There wasn't anything that I didn't like."
Pros: "seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage"
Cons: "Food was just okay."
Pros: "I liked their positive & happy attitudes as well as their work ethic."
Cons: "Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals."
Pros: "Great support and communication from staff as well as compensation for free hotel."
Cons: "Flights delayed"
Cons: "Could have had more options in terms of movies on the flight, such as more South Asian and more Western movie options. They also had a limited drink selection, and the wine was not that great."
Pros: "Great value plus layover hotel bonus"
Cons: "It was all good"
Cons: "Food was not that good. poor film selections."
Pros: "Service was great as always on a short flight! I appreciated that food was served and that flight attendants pass out arrival cards."
Pros: "I like that KE is lenient with the baggage allowance of 23kgs per piece that some can still go up to about 25kgs due to measurement system used (Metric vs. US). I also like that KE has bigger leg room even in the economy class."
Cons: "I don't like the fact that KE charges the 3rd baggage (excess baggage) US$200 for only up to 23kgs. Anything beyond that is additional $100 for only up to 32kgs. another $100 beyond 32kgs. I will state for a fact that Cathay Pacific only charges US$150 for the 3rd baggage and is already up to 32kgs. Perhaps this is something KE would like to look into. In spite of Cathay Pacific's excess baggage rates, they have a smaller leg room in the economy class."
Pros: "Lot of space for legs and comfortable seats."
Cons: "Nobody could find my reservation for a special meal and I ended up eating nothing"
Pros: "Flight was great. The service and kindness of flight attendants was the best I ever had."
Cons: "Really can't say there was anything I didn't like. Just going thru customs. Not very many friendly people to help with the process."
Pros: "It was really the best flight I've been on! A very comfortable and relaxing trip. The staff were very kind and happy to answer any questions that came up. Overall I was very impressed and highly recommend Korean Air!"
Pros: "Excellent entertainment selections on the flight."
Pros: "I like the clean atmosphere of the plane The stewardessses were professionals and never condescend to keep the plane clean. The movies were good."
Cons: "food was so so."
Pros: "Always enjoy the care and treatment provided by Korean Air. They know how to pamper. Thank you KOREAN AIR."
Late departure. No food service Flight was full of turbulence
Another good flight newer plane therefore better seats. The landing was excellent!
Pros: "new plane good flight"
Cons: "seat space"
Pros: "All of it"
Cons: "Nothing Best flight"
Pros: "Nassau security line was quick. US Customs line was quick."
Cons: "The Delta line to drop my bags was long and unorganized. The ticket agents were moving in slow motion. I waited over an hour to drop my bag. I thought I was going to miss my flight."
Cons: "Space on airplanes"
Pros: "Crew was excellent, seats are never excellent"
Pros: "I love having a crossword puzzle and lots of fun things to watch."
Cons: "Seats were a little rickety, and one didn't recline properly."
Pros: "delayed, switched to another flight, delayed 3 times...crossed the border at 1am...terrible experience overall"
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Pros: "Very comfortable, no complaints."
Pros: "Crew was amazing."
Pros: "Crew provided first class service and were in good spirits for a very full flight. Full first class beverage service"
Cons: "No food except cookies and salty crisps in first clsss. There was ample time for a full breakfast."
Pros: "seats and entertainment was great"
Pros: "Good snacks"
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Cons: "The comfort of the seat, the food"
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "Good snack selection, plane departed on time, no issues."
Pros: "On time, great service, a lot of legroom."
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Pros: "Plane flew perfectly peacefully!"
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Cons: "Terrible customer service. Took two business days to respond."
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Pros: "On time as scheduled."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "Good service smooth flight"
Cons: "The food on bosrd"
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Pros: "We didn’t order food"
Pros: "The most humorous and professional flight attendants that I can remember on any flight. The ladies were friendly and efficient, but th male attendants were the same, but quite humorous! And at ten o'clock at night, after a long day, that made the flight relaxing and "fun.""
Cons: "Nothing, great ride!"
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Cons: "No space in the seats"
Pros: "Everything was easy to follow....All of the flights were on time and very comfortable...."
Cons: "Nothing to report that was bad..."
Cons: "3 hours there before the departure."
Pros: "Seating was nice...comfortable. Lighting was good, captain wasn't too chatty :)"
Cons: "This flight attendant was just terrible. Wish I could remember her name for this review... She had about half of the First Class cabin offended as soon as meals started getting served - I didn't see ANYONE around me that got what they asked for, and then when people stated the issue, she didn't respond very well. I tried to take things in stride (first world problems?) but it is a bummer to pay extra for the first class treatment and then to not have that great experience, especially on back to back 5ish hour flights."
Pros: "First time flying Delta. And let's just aay, now I know why it's so cheap. You get what you pay for."
Pros: "Snacks included bananas."
Cons: "Forced to gate check a bag that fit within the size constraints."
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
check in terrible, too long
I travel with a Service Dog. Have a relief area please on both sides of security. With fake grass got the dogs and washing area so it will not smell of hog urine.
Pros: "I thought we were going to die. There was tremendous turbulence. Crew did not advise if this was to be expected and if they are worried etc"
Cons: "Better communication other than out on your seat belts. My seat was fixed and I could not move it back either"
Cons: "Food was bland and simple (Aeroméxico offers slightly better, would look to model after amazing Air Asia setup) and would add more movies to the inflight entertainment system. But overall, all good!"
Pros: "Food was great, movie selection was really good too."
Pros: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Cons: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."
Pros: "The crew was friendly, the seat was comfortable."
Pros: "Everything was excellent"
Cons: "Nothing to add"
Pros: "Great crew easy flight."
Cons: "Cannot think of anything to improve."
Pros: "Nowadays people is not like they used to be, don’t like to treat people as they would like to be treated"
Cons: "Customer service"
Cons: "Blankets could have been clean. Crew could have been nicer, flight could have been without constant turbulence."
Pros: "I liked the crew and the fact that I had a TV."
Cons: "The destination of my connecting flight, the food and hesdphones they passed out."
Pros: "Excellent airline. Best to connect the America's."
Cons: "PART OF MY LUGGAGE WAS STOLEN, VERY UNSATISFIED"
Pros: "Atención muy buena y cómodo el avión"
Pros: "I am a premier member of other airline and they treated me bad (gate counter). On the way to Ecuador, they have placed me in a group 2 however on the way back home is different. I asked for the change the group number since I am a premier member of the Star Alliance. People at the gate counter weren't kind at all, especially in Panama City International Airport."
Cons: "I was not able to board my connecting flight from Panama City Panama to Cali Colombia and was told there were no more available flights until the next day. I was very dissatisfied and upset and cant believe they can just bump someone out of a plane that has already paid for the flight. This is the worst experience I have had with an airline in my almost 40 years! I would like to see how we can get a credit or refund for flight!"
Pros: "Excellent fight and personnel"
Pros: "They offer food and free alcohol. This is not common any longer in the US."
Cons: "In Panama City during a layover, we had to go through security a second time."
Pros: "Nice crew, very helpful."
Cons: "No vegetarian menu."
Pros: "Staff was friendly and accommodating"
Cons: "Uncomfortable seat"
Cons: "The food options were poor"
Pros: "The crew was very friendly."
Cons: "I was quite disappointed that I was never informed that in order to have a vegetarian meal it had to be ordered ahead of time and the only meal options both were meat. So rather than offering something different which I'm assuming was not even available I didn't get anything to eat. Wouldn't it make more sense to have 2 ... or even one non meat option rather than 2 with meat considering meat eaters will eat things lacking meat while vegitarian cannot."
Cons: "Never buy the flight insurance.. we bought it to keep our trip open ended and upon visiting an office in columbia they told us that the only time flight insurance comes in handy is if you are in a car accident or stabbed (verbatim) or something the like. We ended up only using half of the leg of the flight and had to book a new one to the same destination."
Pros: "Service was great. Food was good. The flight attendants were attentive and the planes were new."
Cons: "Panamá has the worst airport next to LaGuardia I’ve ever connected through. Crowded; dirty restrooms and poor food options."
Pros: "Flight was on time. It was my connection flight, arrived from Mendoza ARG and continued to Toronto. In Mendoza I got boarding pass for second leg of flight (Panama - Toronto) with the gate number and boarding time. Everything was correct, not even gate number changed. Plane was new, crew OK, food OK. It was a pleasent flight."
Pros: "Early arrival. Friendly staff."
Pros: "Easy layover in Panama, Flight from Panama to Cartagena was short and sweet, Friendly staff."
Pros: "the plane and the service"
Cons: "the airport don't have a good court"
Pros: "The crew was friendly and informative. Even though it was a full flight it was very punctual."
Cons: "How people are randomly pulled of flights and stuck in countries and cities they dont want to be in due to the airlines overselling policies. It doesnt provide security or comfort as a flyer with the airline and makes me think twice about buying again with airlines that can do this type of things to their customers."
Pros: "On time departure from the gate."
Cons: "To board the plane in Panama City passengers had to go through a second security screening and were therefore unable to bring bottled beverages onto the plane. Once through this second security there was no where to purchase water. The free never came through the plane to offer more beverages after the meal service. Many passengers got up and corralled at the back of the plane to get water. I watched a flight attendant drink from one the large bottles herself and then presumably serve to a customer."
Pros: "Comfortable seats. Boarding on time Good attention by crew Movies were so good"
Cons: "The red wine was vinegary"
Cons: "Older plane with less room from Chicago to Panama, but other than that everything was great."
Pros: "I've always had a great experience when I travel with Copa!"
Cons: "Flight was a couple hours delayed"
Pros: "efficient and good service"
Pros: "All was. Ganythingood"
Pros: "Movies were good."
Cons: "Copa crew at the boarding gate was non-communicative with passengers despite being 25 minutes past posted boarding time."
Pros: "On time."
Cons: "No blanket. Food is okay okay. Entertainment is old."
Pros: "Same as above"
Cons: "Same as above"
Cons: "We waited on the tarmac for an unusually long amount of time."
Pros: "Friendly crew, good food."
Cons: "Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Airplane was clean, good entertainment choices"
Cons: "Unusual from Copa, the business class service was subpar. A rude flight attendant, and used glasses were left in our seats for almost the whole flight."
Pros: "The service and employees"
Pros: "Everything moved smoothly"
Cons: "Nothing particular"
Really different experience sitting in business! Comfortable and great service.
There wasn’t an option for not applicable under food. No food on this flight. Good coffee though.
Cons: "Terrible boarding process"
Pros: "Quick and very organized"
Cons: "Snacks and beverages"
Pros: "Ran on time"
Cons: "Wider seats in economy class"
Cons: "due to weather a pile of flights were cancelled, we had to call West Jet and get re-routed"
Cons: "The cabin was very cold."
Cons: "After checking in 24 hours prior and receiving my boarding passes when we got to the airport we found out our seats were changed and only one of them was confirmed if not for one empty seat on the plane we would have had to stay behind this is unacceptable That we were not informed of these changes"
Pros: "Crew was friendly"
Cons: "Seats uncomfortable and no on board entertainment"
Pros: "On time and not much fuss"
Cons: "The seats are really uncomfortable"
Pros: "Comfortable seats. Nice staff."
Cons: "Poor entertainment. I usually watch movies on my iPad but there was no wifi and the available TV shows were not to my taste, the screens were small and not clear. The magazine was boring, no games to play. Flight delayed an hour for no apparent reason."
Pros: "The staff on board the westjet plane were nice but a bit short (except one blonde women flight attendant, she was lovely). The others seemed to be a bit short, likely due to heat or annoyance at punta cana airport"
Cons: "The boarding of the plane was by far a complete failure. I understand we are held hostage by PUJ airport but westjet needs to step up their canadian staff there. Language by westjet staff basically Spanish only and rude. We waited on a bus to drive 10 feet to our plane and the driver seemed to enjoy letting us sit in a closed bus with babies and children and elderly. One day this will cause a serious medical issue and westjet will pay dearly. Again, I am aware we cant control that but having a canadian manager there to ensure common sense is used with their customers from gate to plane is a must. Until better I will never fly westjet from there again. On the plane they ran out of food. Again major organizational issues from the companies point of view. Also made me pay twice to pick my seats on my connecting flights. This is petty and cheap. I will be demanding a discount or rebate from westjet due to all the above. If not my story will continue."
Cons: "I was told I had time to run to washroom before boarding, and 5 min later the boarding area was empty and I was locked out. Plane was ready to leave me because the guy at desk forgot to tell them I wasn’t there yet. Thankfully I was able to hunt someone down to let them know I was there."
Pros: "Easy to change flight same day to one flight earlier."
Cons: "Forced me to check in my (undersized) duffel bag carry on. Then forgot To load the bag onto the plane. WestJet cited a questionable and unlikely reason, that the bag was not loaded due to baggage to passenger weight ratio for safety reasons, even though flight was far from full with multiple empty rows. Plus there was a grand total of only approximately 12 pieces of baggage at the carousel. Also the plane’s auxiliary power generator was broken, which meant no a/c while on the tarmac before and after takeoff. Cabin was warm though not intolerable, however led to delays at both origin and destination airport due to having to wait for an external power supply truck. No in flight service due to supposed turbulence. Which would have been fine, except there really wasn’t much turbulence. Didn’t affect me, but my neighbor’s entertainment system was broken. However, these multiple issues and the broken power generator makes me wonder about what other maintenance issues have been overlooked or not addressed. Most of all I was offended by the clear lack of honesty about my baggage. If there really was a weight limit safety issue despite the plane being far from maximum capacity, then there are much bigger issues with the plane that makes me never want to fly WestJet again. But don’t insult your passengers by lying to cover up your carelessness. My baggage arrived on the following (my original) flight, but that which was delayed by nearly two hours. I’ve flown on United, Delta, Southwest, JetBlue, WowAir, AA, Alaskan, Virgin, American Airlines, United Airways, China Air, EVA, and Air Canada. So far, WestJet has been by far my worst experience."
Cons: "Poorly organized departure lines had plane boarding late, resulting in a long wait on apron for takeoff slot. Late arrival in Toronto meant waiting for a gate, and then customs delay due to multiple arrivals at once"
Pros: "Left on time or mighty close to it. Arrived on time. Safe and mostly smooth flight. Flight attendants and pilot was friendly. Liked the price for a direct flight."
Cons: "Tight squeeze in the seats in terms of having the back of the passenger in front of you right in your face practically."
Cons: "The flight was 5 hours 40 min late The Flight attended (her name was if not mistaken Staysy or start with S) was staying at the door as a security guard in a detention center without formal greeting “welcome on board”, no smile at all and later jumped on me regarding my bag. I was seated when her collage pulled my back bag from the compartment to make room for a bigger luggage, left it on the seat next to me and said will take care later. With frustrating tone Staysy showed up and command me to put it under the seat. I told her to put it under and not to command me with this tone... as it was not my decision the bag to be there. She did put it under but kept making comments and even did not apologize. A frustrating flights - over 5 hours late with spicy flight attendant attitude."
Pros: "The crew were very amiable and one member in particular was quite funny during the seat belt demonstration. First one I've paid attention to the entire time."
Cons: "Plane was freezing cold and seats were quite uncomfortable."
Pros: "Everything borded on time. Cabin crew was very accommodating in allowing me to move seats to an empty row."
Pros: "The cabin crew were outstanding on WS709 today. This is my fourth trip with Westjet, and today stood above. Diane was beyond efficient and pleasant while maintaining a smile and grace, while a number of unattended children were onboard. My seat was changed, and that's fine - mostly because of the manner in which the crew at Pearson handled it. Then, I couldn't resist giving up my re-assigned (centre) seat so that two sisters could sit together. The two folk in my row were lovely, they talked more than I did, but when I joined in, it was a genuinely pleasant conversation. Three strangers, meeting per chance. The woman next to me had given her seat up for a family to sit together, so it really was a chance encounter! Diane needs to be promoted!"
Cons: "While things happen, I wonder why when I was readied a seat, it was missed that two children, sisters, were sitting in separate rows? Should they have automatically been assigned two seats together - they were unaccompanied. As happens, an 'aunt-like' woman was seated next to them, and again, Diane was an another in-charge auntie!"
Pros: "It was clean and on time"
Pros: "Despite an ontime boarding, weather (thunderstorms) and air traffic congestion left us stuck on the tarmac for over 3 hours. Kudos to the captain for keeping us informed of every development and for taking the initiative to negotiate a southern flight plan routing that allowed us eventually to depart when other flights were being cancelled due to congestion in Heathrow airspace to the north. West Jet also put together a special team in Toronto to rebook passengers with connecting flights to later flights. This meant they had a new boarding pass ready and waiting for me by the time I got to Toronto, so the disruption was minimized."
Cons: "I had counted on buying my meal on the plane, so had not purchased any beforehand. Unfortunately, we ended up delayed on the tarmac for over 3 hours and they ran out of hot meals before they reached my seat row. I had to make do with crackers, cheese and fruit as my dinner. Lesson learned: always reserve my meal (or buy one) before boarding my flight - you never know what kind of delays will occur. To be fair, the crew did offer me a free glass of wine to go with it, which was a nice touch."
Pros: "Crew was good as usual."
Cons: "Thought the flight may have been delayed due to issues with ice rain in Toronto. From what was said, it wasn't that, some other issue with the plane and a cancelled flight in the west. No email in advance, no apologies, no freebies (like even a stupid sandwich). You sit an extra 2 and a half hours in an airport with a 5 year old before a 4 hour flight, and see how much the lack of anything grates. And paying for the first bag on the flight. And the emails they did send were after we were already at the airport-in no time to do any good. I Usually like West Jet , but losing my faith in them. Wonder how flair is..."
Cons: "Yea missed the connection due to taking an obviously not sick young woman off flight from Jamaica I am a doctor"
Pros: "No much.."
Cons: "To start.. due to your company combining two out going Toronto flights in Vancouver and then being late off the ground in Vancouver because if that we missed our connecting flight in Toronto to Ottawa. This in turn made us miss a very important appointment in Ottawa. I’m sure the company loves that they saved money by combining those flights however you flunked the test with me. All the corporate could care less about me missing my flight after they look at the bottom line but I will be taking my $1600 plus money elsewhere in the future because of the aggravation, frustration and I don’t care attitude that your company has provided me. I’ll I want to do is get back to Vancouver in my return flight hopefully put most likely on time with my two girls and forget that your company does exists. Thanks for the headaches and goodbye.."
Pros: "THE flight got me home"
Cons: "Th check in staff made light of what seat I was assigned stating it was the best seat. 23A a bulkhead back row seat that did not recline. I was then Seated next to an individual that should have had two seats to themselves instead of most of my seat and theirs. I was literally pressed into the bulkhead by the very large person next to me. Who had another large individual next to them. WestJet used to be a great airline that Had a little more legroom. Now airlines like flair offer the same flights with more legroom wider seats and far lower costs. WestJet has lost me as a customer that used to pay a little extra if There was a WestJet flight option"
Cons: "Even though it was the first flight of the day, WestJet still left an hour late which meant I missed my connecting flight. That meant I also had to rebook my ground transportation an additional cost. Why they couldn't manage to get the first flight of the day out on time, I don't know. This stuff happens, and I am generally a patient and understanding person. That said, WestJet not only caused inconvenience and added expense, the airline had absolutely destroyed my snowboard bag. It was damaged so badly that I had to tape it up just so I could get out of the airport without losing my stuff everywhere. The WestJet employees didn't say anything about the damage, and clearly hoped I would just go away without making a claim. To make matters worse, they only pay part of the cost to replace my luggage."
Pros: "flight was on time and arrived on time"
Cons: "i think it is terrible that one must pay for their baggage, and this will give me a reason to seek an alternative carrier during my next trip"
Cons: "I flew Toronto-Calgary-Palm Springs and then Las Vegas back to Toronto. Only the Calgary-Palm Springs flight (the shortest leg) had seat back entertainment including satellite TV (although it cut out half way there). West Jet should have such entertainment available on all of their longer flights (consistent with the likes of Jet Blue that has had it for years). I would also point the disaster at the West Jet recommended Airport Lounge i Toronto. I almost missed the flight because there was A. No flight information available in the lounge like everywhere else B. The TV available in the lounge was on the information channel which included the time but froze up at some point (I checked the time and though I had about an hour before the flight and had hour til boarding. When I looked up again about twently minutes later the time was exactly the same. C. The Lounge was 20 minutes from the gate and this distance was a total surprise. I provided my boarding pass and the receptioist said nothng about the distance (unlike other airport lounges that I have visited). Note that I stopped into the Chinook Lounge in Calgary to see if they had addressed all of the complaints. I asked how far away my gate was and what steps I had to go through to get there and they had no clue. It turns out that one must take a shuttle bus, go though security again and then go through US customs so bottom line is that one needs the adviised three hours and the Chinook Lounge is essentially useless for travellers connecting to a US destination in Calgary. I would suggest that perhaps your CEO or senior staff should go through the experience of using the above Lounges and believe me this would result in A. Demanding significant improvements or B. Recommending Alternative Lounges or C. Advising that these lounges not be used (and certainly not featuring them on your web site). One additional comment. I arranged to meet someone on your Toronto-Vegas flight at McCarron (last Tuesday nite). There are 26 different luggage carousels so I positioned myself in the middle and monitored the flight arrival information. Officials at McCarron Airport failed to indicate that your plane had arrived. As a result, I was delayed in making my way to meet the individual at Carousel 26 and we missed making contact. Most Toronto passengers were already leaving with their luggage so I approached one of your staff who to put it lightly was useless (not sure why she was there). She would not tell me if my party was on the flight or even when it landed or provide any solution. The McCarron Flight Info Board still did not indicate arrival of your flight even after basically all the luggage was gone. I finally got someone who worked at McCarron to contact the PA Announcer and ask my party to meet me at Carousel 26. The PA Announcement came over a few minutes later ... but said to meet at Carousel 16. Gross incompetence all the way around. Dennis Egan 519-513-1025"
Pros: "Tall dark haired flight attendant from Prince Edward Island was very accommodating is very professional. He had his jacket the whole time and it made flying on west jet seem sophisticated and like we were important enough to dress up for. Also the female flight attendant that did the announcements was great. She made the announcements in a friendly, slightly humorous way rather than sounding bored and businesslike and "let's just get through this" manner."
Cons: "Lack of ice for drinks and snacks. Also, I have noticed that on many flights now, they start with paid service and then free beverage service and often that is about 2 hours into the flight. I realize you probably do that to keep those who need booze from getting anxious or angry, etc. and to make money, but it makes me, who paid the same for my ticket, feel iike steerage class. It would be nice if those of us who aren't puchasing booze (which also includes those who want booze) could get served first, then do the paid. These are little things, but would distinguish you from others. If I knew when I flew with West Jet I could have several packs of crackers or cookies or a small cheese and cracker pack along with ice in my drink and quick soft drink service along with flight attendants that were allowed to be friendly and have a sense of humor, I would consider West Jet more often and even pay a little more. I would pay to be treated a little better than the others."
Pros: "My first trip started on a poor note; I got to airport about an hour before boarding, only to find out that my flight was rescheduled from 9:30am to about 6:15pm ( or so) on that same day without prior notice. I went up to the counter and asked for confirmation for the switch and inquire if there was an issue, which may have affected my original flight. Turned out that the change was due to weather conditions at Toronto (makes sense). I had suggested that it would have been nice to receive some sort of notification, before starting that day way too early and inconvenience of going to pickup my car from the airport parking, only to come back again. The attendant sympathized with my plight and compensated me with a lunch voucher (which was nice of him and WestJet). Matter was resolved; I came back to catch my flight and the trip was wonderful :)"
Cons: "I didn't like the fact that my flight was rescheduled without receiving any notification from Westjet."
Pros: "It was a smaller aircraft and the staff were friendly"
Cons: "was right at the back of the plane and could not hear the announcements clearly."
Pros: "The staff was very kind"
Cons: "I did not like that all the babies sat in the same 3 rows. When one cries , the baby wakes up all the other ones."
Pros: "Friendly , helpful staff . Who know what they are doing and try to accommodate you with minimum fuss ."
Cons: "Nothing comes to mind this trip"
Cons: "Sat be side large man. Took up too much space."
Pros: "Everything except the delays. I like the new app on your phone or tablet to watch movies and TV (and it's free now to watch movies like on AC!). I approve of this change westjet. The staff are very good at informing customers to make sure they download the app before boarding. However because people generally suck and don't listen there is always someone complaining about not having the app on board afterwards."
Cons: "Unfortunately this flight number is always delayed, WS269 Friday YHZ to YYZ. This is the flight I always pick for work schedule compatibility, but have found it to be delayed 30 min to 2 hrs the last 4 times I've taken it in the last 3 months."
Pros: "Everything was very good. The crew was pleasant and entertaining"
Cons: "I don’t want to give an excellent review because it leads to higher fares. But these people are pretty darn good we like to fly with them as much as possible. Two things can be corrected, however. Firstly the amount and size of carry on. If a bag or bundle looks really too big it really is too big. These people are so accommodating though they just let it go. Secondly, sometimes we check in early on line and we have a bag allowance. However, when printing a boarding pass at the airport if we say we are checking a bag the machine wants to charge for it. We always have to ask an attendant to clear this. Perhaps it’s time to fix this little issue. Like I said, I hate to give them an excellent rating because it makes it harder to get a good seat. The company is great and the folks working there are really great. Sorry to say."
Pros: "Got to my destination..."
Cons: "Westjet will nickel and dime you for everything. Did a +9h flight from Vancouver to London and no meal is included during the whole flight. They keep trying to upsale you for everything. Not only is the food expensive it is also real garbage. Flight was delayed by 75 minutes and nearly missed my connection. Of course no checked baggage is included in your already expensive ticket. You have to fork in another 30$ for the privilege of checking luggage. WestJet pretends to offer 200-300$ cheaper plane tickets compared to the competition, but this is false. I found plenty of other flights for same or even cheaper prices with quality airline companies like Lufthansa or Air Canada that include a meal and checked baggage and other perks, but in my case I had already booked. I really recommending you looking for other airline companies for any flight that is not short haul. WestJet's slogan is an airline company with owner that care... Whatever the hell that means. Maybe someone can explain? WestJet brags about it's outstanding customer service while at the same time cutting every corner possible on service. Kind of a contradiction."
Pros: "I arrived early to insure that I didn't run into the same troubles as my previous flight when I missed my flight through no fault of my own. This flight was much better organized and went without any issues."
Cons: "I like the concept of boarding a plane by zone however if Westjet doesn't enforce it then the zone loading is nothing but theory. Time to put it into practice Westjet."
Pros: "Free wine and beer."
Cons: "Our flight for Toronto on Sept. 5 , # WS589 was delayed of about 1 and half hour; so, me and about 20 other passengers missed our connection in Toronto. The crew said that Pearson airport was on a shut down due to severe thunderstorms. But the weather was nice and sunny when we arrived Toronto; in fact my connecting flight ( Hainan airlines HU 7995 had left 20 min. earlier- on time- for Bejing. The crew in Westjet plane told me that all airlines were delayed in Toronto airport due to bad weather , and so that I would not miss my connecting flight."
Pros: "Flight attendants were so nice."
Cons: "There was no info about the visa requirement and that made me stressed out once I tried to check in. Seats were too small"
Cons: "We had a connecting flight through Toronto to Vancouver. First the flight was deleted from Charlotte resulting in a missed connection. In Toronto the WestJet agent directed us back to the Departure counter which required us to go back through security. There was three gate changes and the flight to Vancouver was late. Our transit to the hotel was closed resulting in an extra expense with taxi fares. Not a good experience overall."
Pros: "West Jet is just so much more professional than other airlines that you could select ! The attention to detail goes above & beyond to make each person feel welcome !"
Cons: "From check-in to the flight crew, West Jet is the best !"
Pros: "The fact that air Canada had a flight around the same time"
Cons: "Kept delaying with no clear idea of when we'd actually take off"
Pros: "I thought the flight was a smooth and comfortable one, the pilots are amazing at what they do. In my opinion they have one of the most under-appreciated jobs on the planet. They got everyone home safe and sound, and at the end of the day that's the most important thing."
Cons: "When people travel, as a professional airline you would think that luggage and food is something that would be provided for its passengers. People very rarely travel empty handed. You would think that after spending so much money on a ticket, one small meal and 1 piece of baggage would be included. It really turned me off when I realized that I had to pay extra for this. Ask yourself one question, would you travel empty handed? Would you feel comfortable paying $10 for a meal that should cost $5? I get that it's a money grab, but c'mon your company already makes millions (possibly billions) atleast provide people the option to bring one piece of luggage and a meal. I will NOT be using westjet to fly to Trinidad anymore. The flight was good, but many other airlines provide a smooth and confortable ride as well. That being said, things like that can cause people to stop using your airline and go somewhere else. Just something to think about... Caribbean airlines provide the samething your company provides, except they give you food and allow you to bring luggage woth no hassle."
Cons: "The check in was incredibly slow. The way that WestJet does their onboard entertainment is absolutley absurd. What is wrong with the satellite tv they used to have. Now if you dont have a tablet or dowload their app you just sit there. It is terrible that they charge even more for their flights and then they now charge you to rent a tablet to watch movies etc.... I do not understand where this airline is headed but it seems to be headed in the same direction as Air Canada. West\jet use to be such a good airliine but they to have succumbed to the all powerful dollar leaving its customers in the dust. We need another airline in Canada to serve us properly!!!"
Pros: "The food, the crew."
Cons: "The leg room is almost non existent. I'm 5'2 and was super uncomfortable."
Pros: "The flight was uneventful and the crew very helpful."
Cons: "The seats in economy class were not veryncomfortable. I guess this was because I am a tall person."
Cons: "Better food and an entertainment center with movies. It's a 6 hour international flight after all."
Pros: "Not one thing"
Cons: "The crew did not serve the guest enough water. They were heard laughing at the back. I will not fly Caribbean Airlines agaim"
Pros: "Amazing flight and superb landing. Staff was friendly and the food was great."
Cons: "If beforehand passengers knew to download the airline app for In flight entertainment would have been better for a lot of people. Lucky I saved some movies to my phone otherwise it would have been a crazy boring trip"
Pros: "I love to vibe and feel of to Caribbean Island."
Cons: "uncomfortable seats"
Cons: "Long wait before departure"
Cons: "plane seats were not able to recline . lack of comfort ."
Cons: "In 2018 and no entertainment for such long flight. Check-in agent at MIA overstepped her jurisdiction...need to learn destination requirements based on travellers' passport"
Cons: "Needs better contact services in case of emergency Eg Skype calling because no one seems to answer the emergency line"
Pros: "The washroom was kept clean. Please keep this up as it is one of my concerns when I fly CA. Intermittently the flight attendants should clean it like it is done in Cathay Pacific. It makes the flight enjoyable."
Cons: "Seats are hard and uncomfortable Food is blah, staff are fine, TV screens are small and hard to see (didn't watch movie, but glanced up occasionally) Seats are hard and uncomfortable making the whole experience miserable."
Pros: "Ok service."
Cons: "No lounge acc"
Pros: "crew was nice"
Cons: "no wifi, no jamaican food"
Pros: "The staff was very good"
Cons: "Old aircraft"
Cons: "flight cancelled at the last minute. not helpful with getting hotels or communicating when we will be able to fly out of jamaica. finally said it may take two or more days to get a flight. staff poorly trained. will never use this airline again."
Pros: "Both flights were ahead of schedule."
Cons: "The seats were hard as rocks, causing a lot of pain."
Pros: "The crew was nice n there was more leg room than the flight down"
Pros: "Does anyone give you free food anymore? Does anyone let you check two bags without making an upcharge of it? Caribbean does. Those factors alone left me feeling pretty thrilled with the experience."
Cons: "The plane was clean, but not immaculately clean."
Pros: "All went well and staff was nice."
Cons: "I wish they had better movies to watch."
Pros: "i lied absolutely nothing service was extremely poor"
Cons: "i didnt like everything about this flight from food to the poor service and the rude flight attendants"
Pros: "The flight staff was very professional and accommodating."
Cons: "Although the order of my food was correct, it was mediocre at best."
Cons: "It was the most frustrating flight ever long delay and not enough information"
Cons: "Liat-slowest Servise Im ever had , 5 people in line was waiting over an 1.5 an hour !"
Cons: "Searing on Food terrible Movies poor headsets"
Pros: "The crew members very hosoitable."
Cons: "Judith, the pilots excellent flyers."
Pros: "Nothing was as i espect no Customer service was poor"
Pros: "Meals, easy check-in, smooth flight, pleasant staff."
Cons: "The first few pages of the website."
Pros: "My mother was provided wheelchair assistance as requested. This expedited the check in procedure. The staff was very accommodating at check in. However the flight crew was less than friendly. They asked that we remove our headphones for landing. This was very strange as we have traveled numerous times and kept our headphones on during flight."
Cons: "The smell on the late flight was unbearable. The aircraft smell of urine which permeated the air throughout the flight. I guess this being a local flight there are different standards meted out to the locals. Thank goodness that it was a quick flight."
Pros: "Continually being informed from the tv. Especially when the tv showed the map and the location of the plain before landing"
Cons: "Didn't get any snack. That would have been a plus. Plus the staff could have been a bit more hospitable"
Cons: "The food/breakfast was poor. Two unaccompanied minors in front of me was loud and always fighting. Seats didnt go back no foot rest and the ear buds didnt fit ear."
Pros: "Timely departure of flight. The fact that you are still allowed a xhexked piece of luggage and served a hot meal. Our flight also landed earlier than expected which was a welcomed bonus."
Cons: "Had been traveling quiet a bit the service is great."
Pros: "Friendly staff ground and air"
Cons: "On arriving at the check in at orlando, there was a sea of humanity and no one telling which line was for the various destinations. On the return from kingston they had me send in my checkef luggage then asked me to weigh my take on luggage. Fortunately I was within regulation but if i needed to redistribute my things should I throw stuff away because my valuables were in my hand luggage."
Pros: "Service was excellent. No delays."
Pros: "Satisfactory service overall. Friendly and professional crew members."
Cons: "On the first sector; MBJ-FLL, there was a new gate assignment and we were not aware of same until the very late stages of boarding."
Pros: "Thank you keep up the h old work."
Pros: "The quickness with boarding, the quickness with getting off the ground and the efficient meal, drinks and quiet time that followed...not a lot of fuss...perfect for an overnight flight"
Cons: "We went from hearing, 'business class, those with small children and those that need extra help with boarding' to no other announcements.. everyone just lined up and got on the flight..we had no direction regarding order or rows... One other piece: we heard about a passenger having something stolen out of the overhead. That was unfortunate but I do not know how Caribbean Airlines could help that...but due to the large number of carryon luggage, we were forced to put our backpack under our seats...and that made for a most uncomfortable flight..I wish there was a way to parcel out overhead space...i checked my luggage due to space and others crammed in whatever they could..."
Pros: "I liked nothing about Caribbean airlines..."
Cons: "The fact that I tried to check 12 times!!!all now!"
Cons: "My seat was a middle seat and that was NOT what I chose when I purchased the flight. I'm 5'11 and I was squished in between two men. If you are going to change seat assignments then you need to notify the customer."
Pros: "They were very pleasant and quite responsive."
Cons: "Upon arriving at the airport, the lines were so crazy that luckily we checked in online which allowed us to go to a separate line. My sister and I decided to upgrade to first class and it was downhill afterwards. I understand that their was severe turbulance and Thank God for the crew and getting us out. The problem was there they ran out of food for first class and no wine was offered. Nothing that would be considered as first class. My sister had to ask for water. No amends were made. DId not enjoy at all."
Pros: "The flight crew and flight was quite good."
Pros: "More room space"
Cons: "The room space"