Air India The most poor service ever
Improve traveler desk and provide correct info to board
Pros: "Food was good"
Cons: "No entertainment options, dirty seats, minimal space between seats in business class- expected more from a business class travel- did not meet expectations"
Pros: "The seat was spacious."
Cons: "They could have provided a pillow. The entertainment choices was very poor."
Cons: "The entertainment screens did not work during the entire flight, even after a reset. The plane was falling apart, with peeling paint and creaking noises during every movement."
Cons: "Your (Kayak's) booking service sucks."
Cons: "Management, flight was delayed and no information conveyed ahead. Later connections missed and no proper arrangements made on time for next connecting flight."
Pros: "Comfortable seats with more leg room than usual. And the seats reclined more than usual."
Pros: "The food was good"
Cons: "Condition of the aero plane. The maintenance could have been better"
Pros: "Good leg room, carry on luggage space was great and the crew was very helpful. Overall flight experience was great, taking and land off wise."
Cons: "The audio head set on the entertainment system was broken. The crew tried to fix it by rebooting it several times but to no avail. It seemed like a hardware issue which should ideally have been caught before the flight. The food was also a bit disappointing - the bread was cold, and the second meal (chicken version) had an odd smell to it."
Pros: "Loved the food and the leg room available."
Cons: "The head phones provided were not operating properly. although the cabin crew personnel immediately got it replaced once informed"
Pros: "The flight reached Delhi 35minutes earlier than scheduled ."
Cons: "Dirty toilets and rude passengers"
Pros: "We reached airport at 6:45 PM for our flight at 10PM and there were only two counters open and the staff was extremely slow in helping. There was no duty manager at site which explains how poor the service is despite this was checkin for internal flight. It took 2 hours and 30 minutes by the time we got boarding passes and cleared security. Terrible terrible terrible service and I would never ever wish to fly air India again in the future"
Cons: "Check in - terrible service and extremely slow staff..only two counters were open to help international passengers"
Pros: "Well managed. Well serviced flight. And of course on time."
Pros: "Nonstop flight Indian vegetarian food. Enough food was provided. Even though flight was delayed leaving New Delhi, it arrived to Dulles 10 mins early."
Cons: "Service does not compare to other airlines such as Emirates, Air France or KLM. Even though food is provided, If you miss the cart they will not come back. You have to pickup or ask for snacks... service does not come to you. Seats are not comfortable. They smells and are old. Video options are mediocre Flight is mostly late. Bathrooms need air fresheners."
Pros: "The flight was not full, which was great as I could stretch. I had requested a special meal and it was served. The crew were nice and attentive."
Cons: "Delay in luggage delivery at Bangalore."
Cons: "Not many movies available. The plane was old and the wear and tear was visible. There was loose connection between the headset and its input point."
Pros: "Fastest service between SFO and Delhi. Couldn't expect anything more! Awesome job Air India"
Cons: "Maybe food?"
Cons: "seats uncomfortable, food below average, bathrooms dirty."
Cons: "Good flight. Good food."
Cons: "No comments about the food.."
Pros: "Leg space was really comfortable ."
Cons: "Headsets were very poor . Many sets did not work . Response of entertainment system very slow."
Pros: "Flight is not stop India to Usa"
Cons: "Chaotic flight; delayed by two hours because the engine would not start. Passengers were fighting behind my seat the entire time. The TV screens at the seat do not work. The seats are also uncleaned."
Cons: "Food not good at all"
Pros: "Must highly commend Benaifer Batliwala and Calvin Cruz of the cabin crew. Amazing service, felt like we were a family in the sky !"
Cons: "Wish that my video panel worked. It was one of many that did not work. How does a video panel not work for 14 hours of a flight between Washington and Delhi?"
Cons: "The TV entertainment did not work in both legs of the journey. Especially when I was traveling with a young child, this was very challenging as there was no entertainment for us. Seats were old and the controls for light and the TV didn't work. It was frustrating to not have the light when trying to get anything out of the bag or find something. Also lights were randomly switched on and off on the flight. The seat belts didn't work."
Pros: "On schedule"
Cons: "Horrible food"
Cons: "The flight crew did not do a check before takeoff. There were many seats in the recliner positions, the were children and adults standing during takeoff. When the meal was served there was good all over the cabin floor and hot coffee was spilled on my hand and lap while the flight crew was serving the person next to me."
Pros: "Free liquor, decent food, good price"
Cons: "No WiFi, this 777 was old, in need of updating, seat padding was shot."
Pros: "Was much cheaper than others. Service was good"
Cons: "Not enough leg space"
Pros: "on time and direct routing. cheaper connection in India.As always, there was one broken bathroom."
Cons: "Broken parts everywhere. poor food choices. Veggie meals only. controller barely worked.headphone jack loose. poor announcements."
Cons: "There was no USB charger port insider aircraft. I am amazed for backwards this flight is, especially, India is in the forefront of Mobile technology."
Pros: "Overall performance was good ; Food was good. Cleanliness was satisfactory."
Cons: "The departure was delayed by 45 minutes."
Pros: "Leg space"
Cons: "Seat color selection, flight map not working"
Pros: "It left close to on time"
Pros: "Power points on economy class seats"
Cons: "Food and economy class seats. The seats were actually torn up"
Pros: "Flight schedule, inflight service, boarding process, cost"
Cons: "Entertainment components seem to not work all the time, one unit not working at all. Also not having a viable connection to Chicago with reasonable cost and connectivity support"
Cons: "Schedule and timing of flight"
Pros: "Much improved staff & service Improved amenities Improved aircraft Good leg space"
Cons: "Quality and combination of food Comfort of seats"
Pros: "Prompt and on time arrival"
Cons: "Terrible cabin service (low cleanliness; service not easily available; dirty food trays in the aisle not picked up for hours) Noisy cabin (very loud passengers)"
Pros: "The crew was superb. They looked after everyone and stayed consistent in terms of professionalism and helpfulness."
Cons: "I got sick from the food and the entertainment system was severly lacking if i conpare it to most other airlines."
Pros: "Air India was great for both international & domestics flights. AI planes are in bad need of refurbishing but the staff, service and food was excellent."
Cons: "Interior of the plane needs some refurbishing."
Cons: "The boarding crew was not helpful. Their signs were incorrect. They had no desire to find out answers to timely questions. They ran around like chickens. It was chaos at the gate. Once on board the plane, all was fine."
Cons: "Just a terrible airline always late waited hours unnecessarily"
Pros: "Short travel time."
Cons: "I had requested for vegan meal but they could not provide it. Plus, entertainment the system were not working well. No seat covered in the bathroom + the area close to the bathroom smelled like pee.."