Cleanliness Help for boarding and sitting Food should have been better
Pros: "Crew very helpful. Seat was very good, food excellent."
Pros: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Cons: "Seats after 1st hr, will feel uncomfortable"
Pros: "Great foods and services"
Cons: "The plane needs upgrade business class seats"
Pros: "Crew was okay"
Cons: "Did not get the food I chose. Seats were not clean and clumsy"
Pros: "All Crew members was friendly seats i found comfortable."
Pros: "The crew Were exceptional ."
Cons: "If The seat recline could go down a bit more innpremium economy, that would be perfect"
Pros: "Service was great on both sectors"
Cons: "Premium economy seat is still not comfortable enough in comparison with economy."
Pros: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Pros: "Excellent crew, service and food"
Cons: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Pros: "I reallyiked th service from the crew"
Cons: "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
Pros: "Friendly staff."
Cons: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Cons: "Cabin temperature too cool"
Pros: "Clockwork prompt"
Pros: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Cons: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
Pros: "Very good service."
Pros: "Amazing service!"
Cons: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
Cons: "Expected to have more indian movie choices."
Pros: "The food is very good in economy. Large screen tv gor movies and games."
Cons: "all was good, nothing bad"
Pros: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Cons: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Cons: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Pros: "Modern aircraft , nice crew"
Pros: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Cons: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Pros: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Cons: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Pros: "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
Pros: "Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient."
Cons: "Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK."
Cons: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
Pros: "New movies! Yes!"
Cons: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Pros: "The service and fast flight"
Pros: "the crews were very polite and very helpful"
Pros: "The friendliness of the staff, the food and overall the experience."
Cons: "That our bags weren't check in all the way to SEA"
Pros: "Hard to find lounge for bclass users"
Pros: "I always felt attended to, great customer service, clean and best bang for your buck"
Pros: "Singapore crew are on their feet and working for the entire flight. Great service!"
Pros: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Cons: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
Pros: "Amazing plane and crew!"
Pros: "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."
Pros: "my wife had injured her ankle on our trip. as a result she was walking with the aid of a cane. the crew anticipated her needs and asked her to board early without us requesting."
Pros: "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
Cons: "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"
Pros: "Excellent service, food, in-flight entertainment (what choices!!), and the plane was very up to date as well. Made for a very very pleasant flight experience. Especially for how long the flight was (18 hours or so)"
Cons: "The get out and get back in halt at Hong Kong. Practically the entire flight had to do this, quite wasteful. Bad customer experience. Find a better way please! If Hong Kong makes you do that switch over to another airport, better yet make no halt. I have flown direct from SF to Singapore before so not sure why this halt."
Pros: "I liked how often the staff walked down the ailes to help. They are very attentive. The entertainment is endless. Seats were standard in economy class, I recommended upgrading for that long of a flight."
Cons: "To my flight specifically, it got adjusted without telling me so I ended up missing my final transfer. I was not given a notification for a flight change. Someone met me at the end of my second flight to tell me I missed my connecting flight. With the adjusted flight Singapore gave me, there was no chance I would have made it. They did purchase a ticket for me on another airline to get to San Francisco in the end."
Pros: "Check in and boarding were flawless. The flight left about one hour late. The seats in coach are getting smaller and smaller. I got an aisle seat to have a little extra room (I'm 6'1") only to get hit big time by the food cart (they did apologize). The food was plentiful, but mediocre at best. The flight attendants were working hard, but we're abrupt and tired. Overall, I have three stars, when in the past, flying SA was always a five star experience. It got me back home though. :)"
Cons: "Flight was delayed, but other than that, flight was great."
Pros: "nice food, plenty of water, good service, quite comfortable & on board wifi if you need it"
Pros: "Extremely polite flight crew"
Cons: "-The food was pretty bad -Not much leg room"
Pros: "Food was good"
Cons: "No entertainment options, dirty seats, minimal space between seats in business class- expected more from a business class travel- did not meet expectations"
Cons: "At least airline can do is communicate or call when flights are changed so drastically including flight no, arrival airport that their own staff took 25 min .... yup that long to understand and then advise me at the time of check in. Reached airport 7pm local time for 9:40pm, flight departed 3AM"
Cons: "I had a business card on 01A but in the checkin I was told that the seat is no serviceable They gave a 17C economy seat and promised that if they will succeed to repair the seat I’ll will have my Haines seat 01A back On the gate I was told that seat 01A is ok but 01J is non serviceable bad compa"
Cons: "Tv not working at the seat."
Pros: "Friendly crew. Good food! We left in time and arrived early!"
Cons: "Chair backs leaned way back making it hard for the person behind. Touch screens and options on chairback screens dodn’t work great."
Pros: "It's very good above all"
Cons: "Entertainment not their"
Cons: "Everything beginning from counter check in till exit of the aircraft."
Cons: "Entertainment system did not work properly Foldable dining table on seat was broken"
Pros: "Well managed. Well serviced flight. And of course on time."
Pros: "The space on the aircraft and overhead cabin space was good The crew was very supportive"
Cons: "The entertainment system was not working and the headphone also did not connect"
Pros: "The staff were very nice and we arrived early to our destination. I had enough leg room on the flight."
Cons: "The entertainment system (TV's on the backs of seats) shut down twice and had to be restarted, loosing where you were in a movie. The food was mediocre. My seat cushion was not attached properly when I boarded, and though a flight attendant fixed it for me, it was still very worn. My chair also did not recline well and once it reclined, did not want to return to an upright position."
Pros: "Very good service Very good choice of entertainment"
Cons: "Lounge in Delhi sub par Bangalore connecting flight was late"
Pros: "The flight time"
Cons: "Air India gate in San Francisco was dirty. The aircraft looked old and was dirty. The bathrooms were dirty. The service was mediocre."
Cons: "Entertainment was not working. Old plane, Bathrooms were not clean and soap dispenser was not working. I had to wait for a long time for special assistance."
Pros: "Being non stop between USA and Delhi was the reason I chose air India. I flew AI 5 years ago and it was much better. Food was good and it was on time both while going to India and coming back to USA. ."
Cons: "Plane decore inside on both flights was broken where I was sitting. While going to India my arm rest was broken that it’s top had come off. No one bothered to repair. Person next to me, his entertainment system was broken. While coming back my entertainment system was broken. 14 hours no movies. Luckily I had my iPod and book to read. Seats cushion could use a replacement and air hostess could use a smile. She was as if someone forced her to work on that flight. She was working hard but never smiled or cared for any compliments. I think it was my last flight with AI till some drastic changes are made in leadership."
Pros: "Flight is not stop India to Usa"
Pros: "The flight was fine, just a bit late taking off."
Pros: "Nothing in particular!!!"
Pros: "The flight attendants were nice"
Cons: "The TVs didn’t work for the length of the flight"
Pros: "Food was ok, though the meals were odd. It was an overnight flight and we had a snack, breakfast and lunch."
Cons: "The entertainment systems are antiquated and if you are lucky to get one that works, it only half works. Mine worked but the remote at the seat didn’t so I couldn’t get my reading light to work. I also couldn’t get to all of the menu items in the entertainment as not all of the buttons worked."
Pros: "Flight was short to reach India."
Cons: "Entertainment sysrem doesn't work at all. Service was pathetic."
Pros: "free of charges for 2 pieces of baggage."
Pros: "On schedule"
Cons: "Horrible food"
Pros: "The only 2 crew members that made me want to review "Excellent" instead of Poor, were inside the aircraft."
Cons: "Bullshit boarding process that left me furious! I had a family of 5 that all had seats together. I specifically requested for extra leg space chairs as I have someone in my family who is 6'+ and another member who recently had knee replacements and thus needs extra leg space to allow more knee flexibility. My seats were all good to go, and I arrived at the airport 8hrs prior to my flight and was able to check in and print boarding passes. When I was boarding the aircraft, the gentlemen crossed off my families seats and re-wrote them in PEN right at the gate. I told him I did not approve, and he said "it is to make all your members together". I had told him we were already seated together and I did not like him switching my seats last minute. Turns out when I went in the aircraft that my seats were given to other members, and my family was forced to sit in another row. The team in the aircraft called the guy from the gate and asked why this was done. He gave me all sorts of bullshit excuses, none which made sense. He said it is "Impossible" to give me my original seats back. The other issue occurred from SFO-DELHI where the crew was incredibly rude. They would walk away in the middle of someone speaking, and wouldn't stand to listen to the full request."
Pros: "Price, spacious seats"
Cons: "Made to wait 30 mins in line past boarding announcement "for some VIP"; classic Indian style. Flight was subsequently late over 30 minutes. Sandwich was stale, wrapped in kitchen wrap. Would rather not have them even serve sandwiches."
Pros: "Nothing much really other then the fact it was a direct flight"
Cons: "Everything, dirty plane, horrible food, smells, dirty bathrooms and so on...."
Pros: "Was much cheaper than others. Service was good"
Cons: "Not enough leg space"
Pros: "Overall performance was good ; Food was good. Cleanliness was satisfactory."
Cons: "The departure was delayed by 45 minutes."
Pros: "The crew and service was excellent."
Cons: "The seat became very hard after a long 14 hour flight. I kept having to hop up and go for a stroll in the cabin. This was not a problem except I had to ask 2 other people to move each time I wanted to get up."
Pros: "Flying time was comfortable. Pilot done a good job. Crew members r nice. Air hostesses were good."
Cons: "Hopeless food. T. V. Was not in good condition. Toilets were not clean."
Cons: "My seats that I selected was changed to something at the very end of the plane for both the trips. Disappointed about this service"
Pros: "Good responsive crew and food"
Cons: "Nothing to report in specific since this is a very short flight"
Cons: "Food was bad. Entertainment did not work. Some cracks on the seat and seat cover was falling off the seat. No drink cart ever came, not even soda or juice was offered."
Pros: "I was very impressed with Air India. Whenever traveling to and from india, I will continue to use this airline. No issues with my bag, the food, the plane, or its staff. Had a wonderful flight, and was very impressed with the cost, benefit trade off which you don't always get with other airlines."
Cons: "An organized boarding process could be practiced."
Pros: "Service is excellent, schedule is perfect for us"
Cons: "The audio for my seat didn't work"
Cons: "My flight was delayed for hours that i needed to get on to another flight."
Pros: "Prompt and on time arrival"
Pros: "Crew served with grace. Your crew is doing whatever they can to serve best, but the poor plane infrastructure, indiscipline and chaotic boarding process is terrible at DEL. This part of the business process requires re-training, enforcement."
Cons: "Toilets did not have toilet seat cover papers, very limited supplies of tissue paper. Paper towels were provided instead of tissue paper and seat cover papers. No wonder these toilets clog so often. It's a long haul flight almost 161/2 hours; should attend this need. Upon inquiry from crew, I came to know that flight services from DEL to SFO does not provide toilet seat covers; while SFO to DEL does? Entertainment system hardly works; three of the entertainment systems at 34 row were not working. Infrastructure seating, cushions are old, suggest updating/refurbishing these for such a long flight. Food menu should be reconsidered, especially bread - I still don't understand why are you serving bread roll with Indian food, mismatch, and also would suggest executive management to make surprise checks on the food quality - hopefully they will understand."
Pros: "Flight crew was attentive and served well in such as short flight. Likely food service is not suggested for such short flight. Save money on food and be more creative to serve passengers. I took Air India after a long while, as I got used to Emirates and Ethiad serving my home town Ahmadabad directly from SFO. This time I opted for Air India due to electronic ban on other flights. I paid attention to service by Air India, and I liked their service; they served with grace and attentive to passenger's needs."
Cons: "Food can be better served with a change in caterer who takes pride not just filling order old style, salad needs be taken out if it can not be preserved. Look for a better caterer. Let's look for a better menu. Don't just serve food because you have to. More needs to be explored if this is one necessary evil we need to provide for a short flight of one hour."
Cons: "Bad food, entertainment screens don't work. Crew was no help"
Cons: "The boarding crew was not helpful. Their signs were incorrect. They had no desire to find out answers to timely questions. They ran around like chickens. It was chaos at the gate. Once on board the plane, all was fine."
Pros: "Food tasted really good, hospitality, cleanliness"
Cons: "Inadequate toiletries in the toilet, a couple of fellow passengers were quite rude regarding an issue with keeping my bag on my allotted place."
Cons: "Plane interior was pretty worn. Seat components falling apart, carpet really dirty. Main door gasket falling off. They were cutting it off as we boarded!!"
Cons: "Just a terrible airline always late waited hours unnecessarily"
Pros: "Service was great. Pilot explained everything."
Cons: "No entertainment on-board, crew was sluggish in making announcements, old aircraft carrier which is shaky & noisy"