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Pros: ":)"
Cons: ":("

Pros: "Seat was roomier. Food was good."

Pros: "Crew was great."
Cons: "Entertainment center."

Cons: "Only bathroom on the plane was closed due to issues. Plane was cold and cramped."

Cons: "To actually be on it would’ve been awesome"

Pros: "Food was actually quite decent"
Cons: "In-seat entertainment systems malfunctioned for roughly half the flight, which was quite disappointing"

Cons: "The unplanned layover in HNL was very poorly handled."

Pros: "The crew was nice despite challenging travel conditions"
Cons: "The flight was delayed 6 hours due to adverse weather conditions in SF and then LA. It was frustrating and tiring but the crew handled it well despite the adverse conditions and disgruntled passengers"

Pros: "Arrived at San Diego on time."
Cons: "Seats are too small"

Pros: "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
Cons: "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."

Pros: "The crew was there when I needed them. And out of the way to help sleep. Nice service on departure with wide range of drinks and snacks. Really like entertainment on devices. Many more options of movies to watch. Easy access to restrooms with one in the front and two in the rear."
Cons: "Baggage collection at Dulles can be improved. It took over 30 minutes for the bag to arrive."

Pros: "Female captain. Make lead sturard. Smooth flight"

Cons: "Seats were hard and stiff with no padding on the backrest. There was minimal room and even less overhead storage. The seats were in between the windows so you couldn’t really see outside of someone else shut the window on you. Thein"

Pros: "Flight attendants were very nice"
Cons: "Not much legroom in economy"

Cons: "Delayed for an hour, sitting on plane. Not enough leg room."

Pros: "Attentive cabin crew and decent food/wine selection, but...."
Cons: "This format of business class seating leaves a lot to be desired. There is literally no place to store anything except maybe your cellphone on the shelf under the TV screen. No room for a backpack on the floor - has to be in the overhead. Not convenient on an 8-hour overnight. Seats are tight - could not lay on my back - had to sleep on my side. No separation between seats - it was a 2, 4, 2 layout and the guy next to me coughed all night. At least I wasn't in one of the middle seats. Expensive flight for that type of setup IMHO. And given it was a 777, the plane was big enough."

Pros: "The crew was extremely nice!!!"
Cons: "I think that the notification regarding the original delay was sent too late. The reason for the delays was never really explained till much later."

Pros: "I got super lucky and had three seats to myself, it's a long flight just over 12hrs and good sleep is precious. The entertainment options were excellent and I watched some great first run movies. Food was quite good with options, beverage service standard. Restrooms were readily accessible and "clean.""
Cons: "We left SFO an hour late waiting for a handful of late passengers - good for them though, eh? The rest of the passengers on plane were packed in like sardines. Seemed to me that too much space on plane dedicated to the premium 'cabins' for the uber rich, but they were interesting to look at."

Pros: "Friendly staff. Quick."
Cons: "Waiting 15 minutes before. Able to unload"

Cons: "Check in clerk was mean nasty and said several times we could not fly because we didn’t have our tickets rather then helping us use the airport printer to print our tickets she said you can’t print you ticket until you show me your ticket. She should be fired it was united airlines won’t fly them again"

Pros: "They actually checked sizes of some “carryons.” Of course, it’s a cash cow for the carrier. The checkers should get 20% of the fee collected for checking oversized carryons at the gate."
Cons: "There are faster, more efficient ways to load and unload passengers."

Pros: "See above"
Cons: "See above"

Cons: "I thought I was flying Lufthansa but got United which is the worst Airline in my opinion. Delayed 3 hours and poor service."

Cons: "We were not informed about the cause of the delay without asking at the departure desk and other carrier planes flew to San Francisco while our flight continued to be delayed. The posted time also was erratic both at the airport and on the app for the people meeting us. Luckily our time was flexible so though frustrating and inconvenient we managed OK."

Cons: "Seperated me from my partner after we originally had assigned seats. Middle seats non reclining - horrible"

Cons: "My July 11 fiight UA1259 was delayed and I could not connect to Milan. I had to stay in Newark for 1 night. But UA assigned me a hotel about 1 hour driving from Newark Airport. I had to rent by my own money $160 a day. UA should arraign a hotel either close to the airport or pay the rental car for me."

Pros: "Left early and arrived early"

Pros: "On-time departure and courteous crew. Smooth flying on this leg of our trip."
Cons: "I don't have any major complaints about this flight."

Pros: "I like that we landed."
Cons: "This box seems too small to fit it all in. It's United - underwhelmed as usual."

Pros: "Nothing"
Cons: "Alerted Flight Attendant and Gate Agent and United at 31,000 feet that there was toxic black mold in the plane and I was choking. Advised Customer Service at ORD and they handed me a brochure to call 1-800."

Cons: "Wish small amount of tv cost nothimg"

Cons: "I booked 2 seats in order to sit next my wife. And the seats were not together. I didn't realized till after booking"

Pros: "Crew was friendly and efficient. Snacks - coffee and stroopwaffle were MUCH better than what is typically available without cost."
Cons: "Engine noise made safety instruction and pilots commentary incomprehensible. Plane was equipped with wifi, BUT you needed to download an app to get access - which is a catch 22. Couldn't download the app because I needed wifi access, which I couldn't get without the app!"

Pros: "The flight was great. The seat was comfortable, the staff was funny and kind."
Cons: "You need more sparkling water on the flights, LaCroix. Or Dasani, so many people no longer drink diet soda for healthier options, more sparkling beverages would be wonderful."

Pros: "Crew worked hard and were terrific."

Pros: "Crew was great"
Cons: "Space was very tight, but I pretty much expected that, going to a small airport"

Pros: "I fly weekly, but try never to book United because there are always issues with my support animal. Without fail, regardless of the city, the agents at check-in do not know what to do. Each time I'm met with annoyance at having to check me in, and I usually end up calling either the disabilities desk and handing the agent my phone, or asking for the CRO. I have to leave an extra 45 minutes to accommodate flying United every time -- ridiculous. This time I also got a load of unprofessional gate agents cooing and awwing at my my support animal, and trying to pet him. When this happens I always simply state, "please don't" and this was key with rudeness as well. United please provide us with more professional and adequately trained staff at the airports. Once we're on the planes it's fine. But you seem to have VERY low hiring standards for airport staff"

Pros: "The staff is really polite."

Pros: "Great staff"
Cons: "Board unboard then wait for an hour to get a cleaning crew? Another h delay Of my 3 flights on this trip each one was considerably delayed"

Pros: "Very comfortable and the staff was great!"

Pros: "Flight was quite delayed due to WX. But the crew kept us in the loop and negotiated a better slot with the tower."

Cons: "I booked a Lurthansa flight for good service and had to fly with United. No comparison. Pretty old plane"

Pros: "Customer service was excellent,very friendly."
Cons: "Delay of the plane and every show you have to pay for even the flight map, that was very disappointing."

Pros: "This was one of the top 5 worst flights. I have over 150k of miles logged. I will do my best to NEVER fly United again."

Pros: "Everything"
Cons: "Nothing"

Pros: "Enter system has good content and fair price."
Cons: "The crew was unfriendly and generally grumpy. The flight was delayed due to maintenance ( UAL issue). There was no acknowledgement or apology for the delay."

Pros: "Fast and easy yo use"
Cons: "None"

Cons: "The flight was delayed so that I would miss my connecting flight so they change me to a different flight which was been cancelled and I had to get a different flight to Detroit where I landed as far from my departing gate as you could possibly make it with 20 minutes to get there"

Pros: "Comfortable. Crew was pleasant."
Cons: "No complaints."