Delayed for 2.5 hours, ending up awitching planes. As we left Charlotte at 0035, no services were offered. It was not a full flight.
very bad experience they closed the flight 10 minutes before the flight girls very bad attention
Pros: "Travel is becoming a pain ... what’s new?"
Cons: "Just the way travel has become —loathsome"
Cons: "The plane was completely packed despite the COVID pandemic. A stranger sat next to me on the plane (distance of about 6 inches, not 6 feet). What social distancing? And yet they conveniently said no food/drink beverage for safety reasons. Good way for the airline to save a few bucks. Other airlines (like JetBlue) block out adjacent sears and give snacks in individual bags but this... I flew several times since the pandemic began and this was by far the worst. What a joke of an airline. Never flying them again"
Cons: "Slightly more leg room"
Pros: "Really abundant food service, kind crew, great selection of entertainment"
Pros: "One flight attendant who was on a plane not scheduled for this flight (much smaller plane than scheduled) so lots of people left behind. Don't know her name but she had the best personality and really took care of a lot of people not happy being late of stuffed into a very small plane."
Cons: "Delays happen but DCA is a pretty big hub not to have a big enough plane to get passengers on board who are already delays. You had to pay $700 vouchers to a whole bunch of folks so whatever profit was possible went to vouchers instead."
Pros: "The crew was very courteous and helpful, they seemed to have a positive attitude and worked with passengers like they really enjoyed their job."
Cons: "There was a 3 hour delay outbound and a 9 hour delay inbound. On the inbound flight I was put up in a nice hotel for the day and given a $30 meal voucher. However I missed my connecting flights and had to be put up when I got back to the States. Despite getting in at 10pm I was put on a 5am flight."
Cons: "Full flight, but exceeded expectations"
Cons: "Cabin crew was good not great - expected more in flagship"
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Cons: "No window at the window seat"
Cons: "Didn’t make the flight because of previous flight was delayed"
Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"
Pros: "Very attentive crew"
Cons: "Boarding gates"
Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Cons: "Very confused as to why I am receiving messages regarding confirming flight and post flight review when I did not purchase this flight. I watched it, did NOT book it. I should not be charged for it."
Pros: "Crew was very helpful."
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Pros: "Boarding was on time. Food was acceptable for an airline. Crew was friendly. The Boeing 787 was well equipped."
Cons: "Departure was about one hour late."
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pros: "The flight crew were absolutely marvelous and were wonderful on board."
Cons: "British Airways had too tight of connections on flights that we purchased and then they ran late. Because of this, we had to rebook both going to Europe and coming back. Our friends were then charged extra luggage fees when being put on a domestic flight back home after going through customs. It will be difficult for me to want to use British Airways again because of all the flight change notifications we got before traveling and then once we did actual travel."
Pros: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Cons: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
Cons: "the tremendous pressure from the staff, at the American Airlines. Never before experience such a low and virtually feel like an inmate, Just because the person in doing so, was profiling and that is NO GOOD , also the airport is filthy and dirty , Nobody Cares...I will not come again as a tourist to that country.. American Airlines should train the staff to be more courteous and not to ask that many questions ..it feels like you where in Siberia.."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Pros: "Boarding was fast and efficient."
Cons: "Takeoff delayed 1 hr entertainment system in my seat didn't work asked crew 2x to assist and they ignored me food was poor, I'd rather have a cookie and a bag of almonds"
Pros: "The crew was excellent and most of the counter staff was good except for the one in Dallas. Actually flew on JAL partner AA"
Cons: "Delay out of Wichita and another delay out of Dallas, got into Tokyo 3 hours late. Paid $167 for upgrade to economy plus but seat assignment was in economy"
Pros: "Crew was great, and flight was relatively on time."
Cons: "Itinerary I received was for British Airways, with whom I have always had excellent experiences. However, I discovered at check-in I would actually be traveling on American Airlines with a different flight no. I had already provided my BA flight numbers to family. No explanation was give to me prior to flight that this would be the case. Food was terrible- even for Coach class - I don't always expect a gourmet meal, but BA was consistently good in the past, so I had positive expectations. My personal entertainment system did not work properly so I could not use it."
Cons: "Delayed by 90 minutes."
Cons: "American Airlines lied to us that this flight was canceled. They made me go to the ticket counter to book another flight. While standing in line, my husband found out it was not canceled, but they were boarding the plane. The porter that pushed my mother in the wheelchair was able to get our bags checked. No American Airlines employee would help us. They just said to go back to the end of the line. The porter called the gate to have the plane wait for us. American Airlines DISCRIMINATES especially against the elderly!"
Pros: "Not overcrowded or over booked. Efficient boarding process. Smooth flight."
Cons: "Plane had not been cleaned"
Pros: "Crew was nice"
Cons: "Lost my flight and for next avaulable flight was left over by just seeing how other passengers were given priority before me."
Pros: "Nice new Aircraft. Good service. Reasonable food."
Cons: "Seats have little leg room. Like most....thry pack them in!"
Pros: "When I was able to get my seat TV to work I enjoyed a movie."
Cons: "Food gave me cramps, seat was super uncomfortable, and the crew was not happy to be there."
Pros: "Really glad this segment exists!"
Cons: "The seats are so uncomfortable"
Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Cons: "Flights out of RDU to Philly were late. AA will not let you get on another flight going to the same destination if your checked luggage has been committed to particular flight beforehand. You have to fly with your luggage."
Pros: "GREAT CREW! PILOT MADE UP TIME IN THE AIR DUE TO YHE DELAYED FLIGHT OUT OF MIAMI"
Cons: "THE FLIGHT WAS DELAYED DUE TO BAD WEATHER IN MIAMI."
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Pros: "Flight boarded on time and landed 30 minutes early. Best part is the gate was open in Chicago so we truly arrived early. Flight crew was great too. Very helpful and courteous."
Pros: "Good Airplane"
Cons: "Delays and baggage delayed"
Pros: "Flight was on time and service was good"
Pros: "Friendly people, seemingly short flight, as I slept part of the way. A lot quicker than driving from upstate New York."
Cons: "Again, hard to hear announcements, and I was unaware that non-alcoholic beverages were complimentary. Ride was a little rough, awakening me numerous times"
Pros: "Exit row seating."
Pros: "Friendly flight crew."
Cons: "Flight was cancelled and was rebooked the following day. Plane arrived to my destination 25 minutes late."
Pros: "the people were very helpful and understanding of the situation."
Cons: "that my flight was late causing a chain reaction of all other flights to be useless and thus changing all my flights and giving me another day in an airport."
Cons: "Luggage did not arrive with us"