Pros: "Crew was great."
Cons: "Boarding process was a bit chaotic"
Pros: "Fair cost benefits"
Pros: "Unreal service by all WJ employees. Great service getting my 87 year old mom to and from everything."
Cons: "Flight was delayed."
Pros: "Decent flight."
Cons: "Entertainment system did not work. Also they said there is USB sockets at your seat but there were none."
Pros: "Excellent crew and customer service"
Cons: "The flight was 40 minutes late and boarding took 40 minutes."
Pros: "Good legroom compared to other carriers"
Cons: "Almost 1 hour late leaving. No westjet connect, so no entertainment."
Pros: "More leg room in seat than expected."
Pros: "Great flight. It was like the plane wasnt even moving !!"
Pros: "Airport counter staff v helpful. Crew were great. Helped lady with 2 kids. Looked after 1 while mom changing other."
Cons: "Need more seat room. No entertainment."
Pros: "WE arrived early!!!"
Pros: "Smooth flight, great service delivered by the flight attendants"
Cons: "Food options"
Pros: "It's a way to get from point A to point B."
Cons: "It's like taking the bus, it is what it is. Not great but it gets you there."
Pros: "The crew on the ground and in the air were great. So helpful and upbeat. Every attempt was made to ensure our comfort and safety."
Cons: "I was in a window seat next to a small child and her mother. They were both lovely, but I couldn't move for the bulk of the trip because they slept most of the way. Not the fault of the airline of course, but if there was a bit more leg room, it would have been a less claustrophobic trip. I used to fly a lot back in the 70s and early 80s and I don't remember ever being so uncomfortable. I have another trip flying back home at the end of the week, and, quite frankly I'm dreading it. Also, it was impossible to hear the captain's address, the on-board instructions, or various other announcements, in the airport and on the plane. Especially on the plane; the speakers were far too quiet to hear anything the captain said other than it was a nice day."
Cons: "Woman in seat beside should have taken 2 seats"
Pros: "Crew was great."
Cons: "Plane was uncomfortable.trays were stained and dirty looking."
Pros: "Flight time, attendant"
Cons: "New food is terrible and ground crew is Maui is beyond slow"
Pros: "Crew good, service good"
Cons: "Both flights delayed over 2 hours, missed connection so it took so I was in airports 13 hours instead of 6"
Pros: "The stewards were great however no TV anymore and meals because of cost cutting was where we thought it was lacking."
Cons: "Refer to above :"
Pros: "The crew was so friendly. They offered to check bags for free at the gate which is awesome because I didn’t have to worry about finding space in the overhead bins when boarding."
Cons: "Flight was delayed an hour, but it was due to weather, so it is really out of westjets hands."
Pros: "When I stepped onto the plane, there was someone there to greet you. That was nice."
Pros: "Crew was lovely. Super funny and cool"
Cons: "No onboard movies etc. But it is a smaller plane so I guess it makes sense"
Cons: "Only gave me 20 hours notice, and put me on hold for an hour when I tried to call"
Pros: "All staff were amazing"
Cons: "The Toronto airport has to be on of the most unorganized and disfunctional airport in the world. I have never seen any airport as poorly designed as this one. I would suggest that any traveller try to avoid this airport because I have never had a good experience at this airport."
Cons: "delayed 2 hours and I missed my connecting flight"
Pros: "The trip was uneventful........................................"
Cons: "There was nothing to dislike..............................................................."
Pros: "Ground staff was very good about keeping us informed."
Cons: "Unfortunate that plane was late arriving - weather problems I expect."
Pros: "very amusing male steward! (welcome to westjet flight xxx to cancun!")"
Cons: "well, someday i hope to be able to experience "first class!" travel, but all in all, quite adequate! i always try to fly westjet in canada."
Pros: "safe and on time flight"
Pros: "Was very windy when leaving Hamilton but the captain handled the flight so smoothly that I was able to sleep through most of it!"
Pros: "Westjet probably has the best crew in the industry. Always so helpful and genuinely interested, caring and having fun."
Cons: "No plugins, and a pretty cramped plane in general."
Pros: "The staff was outstanding from the minute we arrived in Hamilton till we got to Edmonton. So impressed with the customer service."
Pros: "Flight was great! Just a bit slow on boarding, that ok , I understand. Out of Hamilton but better than Toronto."
Cons: "Arriving at Orlando, Real confusing and I'm not really old yet. Good thing we had people to meet us, I had no idea where to go."
Pros: "Two snacks, even if the snacks were a little on the small side;"
Cons: "A little cramped; small TV screens; the attendants ran out of hot water"
Pros: "The staff were so helpful to travellers with small children and elderly travellers. They looked like they really enjoyed their jobs...Well Done Christine S North Vancouver"
Pros: "food, flight crew, leg room"
Cons: "crying babies"
Pros: "Pleasant staff and adequate leg room."
Pros: "the connection time in Calgary was short, so overall the trip was verily quick. Generally, the flight was good, clean plane, good services."
Cons: "There was no food for sale on a 4 hour flight from Hamilton to Calgary the flight left at 6:30 a.m., meaning that one had to be at the airport by 5:30 a.m., and for me leave where I was staying an hour before that. It was a connecting flight in Calgary with almost no time in the airport so I didn't get to eat until I arrived in Nanaimo at 1:15 p.m., Ontario time. for health reasons - I'm diabetic, I wish I had known that no "real" food was available. I got a snack which I read had 50 calories, and I got a juice which I normally won't drink to maintain blood sugar levels."
Pros: "The service was fantastic. It always is. I always use west jet and have never had any issues. Friendly staff very helpful. I will continue to use west jet. My parents live in Calgary and I travel a lot for work so you will see me again."
Pros: "Excellent Customer Service"
Cons: "No healthy snack options"
Cons: "To be honest, our stuartess was very abrasive. To everyone."
Pros: "A bit more seat room. I'm a tall guy and was a bit cramp"