Daily cleaning, installation of cabin HEPA filters on flights from Toronto Island to Quintana Roo
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There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 7h 50m
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Scores according to KAYAK customer reviews
Pros: "There is no built in entertainment system. Download the app on your phone to be able to watch movies in flight."
Cons: "Not much room in economy class."
Pros: "only The crew inside the airplane and the airoplane"
Cons: "Every one in Lufthansa are so rude expect the crew"
Pros: "I think the pilots are great, very stable take off and landing."
Cons: "Foods not good"
Pros: "There seems to have been improvements to the check in and boarding for disabled disabled passengers like myself at Pearson. Much easier to drop off luggage and move quickly to the wheelchair pickup area. Staff were courteous and efficient."
Cons: "Spacing between seats continues to be a problem especially for disabled clients. Because I was travelling alone, I was asked if I would move to accommodate someone with a pet carrier that would not fit under the seat they were in. I declined but wondered how they were allowed to board with an oversized case. Also seemed strange to ask a disabled passenger to move."
Pros: "Take off and landing smooth and relatively smooth in between."
Cons: "6 hour flight no food included. Came by twice for beverages. No entertainment. Probably the first time in 10 years I've been on a flight without any screens for entertainment. Goes without saying, no USB plug in."
Pros: "When the flight was cancelled due to mechanical issues my flights from Victoria to Cancun was rerouted through Toronto with free hotel where my brother and I shared a bottle of wine at Air Canada's expense..."
Pros: "Friendly crew, direct flight to my destination, took extra time to de-ice properly...thank you."
Cons: "No pre check-in with Kayak...annoying! Extremely narrow seats, delay boarding because some people were allowed on before the wheelchair travelers and the aisle got clogged, snarky comments at check in.. “.too many seniors on this flight “ yes, it’s January and it’s going to Florida!"
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Cons: "One leg of the flight was cancelled only a few hours before take-off. Huge inconvenience with no remedies. Will not ever fly them again."
Cons: "Not much knee room"
Pros: "Staff was courteous."
Cons: "Entertainment Was limited. Ran out of options for food because of flightbdeparture delay we were over 6hours on flight and many were hungry."
Pros: "Flight late seats have no leg room it’s what one pays for for rouge flights though"
Pros: "i loved the idea of a direct flight from Vancouver to Boston, the convenience of which made other things irrelevant."
Cons: "The snacks served (a tiny bag of pretzels) were a bit meager, especially since I had gone west on Jet Blue, which serves unlimited snacks in a good variety, but that's a minor thing. I don't like checking in at an automated kiosk, which was frustrating, and took me a while to figure out (I am not of the digital generation). The first human contact I had was with the person who scanned my boarding pass. The flight was completely full, which is never a comfortable situation in coach class."
Pros: "This time I didn't have to pick up my luggage in Toronto, it was lucky!"
Cons: "As soon as I got on the plane everything was fine but this flight was also delayed by an hour and I had my relatives waiting for me. On top of that they sent my bag to Buenos Aires which was the planes next destination. My bag was eventually brought to my home. Overall the experience with Air Canada has been horrible. And I lost 2 full days because of the airlines' delayed flights."
Pros: "EVERY efficient boarding. The plane was almost an hour late to our gate, but we were done boarding only 15 minutes after the original takeoff time."
Pros: "Fast and friendly check-in, flight was on time, service on board was good, flight was comfortable."
Pros: "A wider seat due to equipment change."
Cons: "No blankets offered on a red eye flight."
Cons: "Your worst nightmare. Lost my luggage and 24 hours can't even tell me where it is. Complete incompetence."
Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Pros: "Seats comfortable"
Cons: "No overhead bin for centre section of row that my seat was in made it very inconvenient. It seemed to take far too long to offload the plane at the gate; we waited over 10 minutes for the door to open."
Cons: "Air Canada is horrible! They have terrible customer service. Our flight was delayed, and we were on the phone for three hours trying to get things sorted out so that we got to our tour in Egypt on time. I had a few questions on our flight, so I emailed them and received a form letter that I would get a response in 25 business days. If you have any other choice, take it over Air Canada. I will never fly with them again."
Pros: "It was a mostly empty flight, so there was plenty of space."
Cons: "The only bathroom was locked for landing, which I understand is a policy, however a woman sitting next to me REALLY had to go, and being at the back of the plane while everyone was leaving, could not go ask for it to be unlocked. I felt bad for her... Also, it was not clearly written or easy to understand where our gate was at Cleveland Hopkins. It was a small flight, but it could have been clearer."
Pros: "The flight attendant Kaldon was amazing. He was friendly, professional, and you could tell he loved his job. He truly made the short flight something special."
Pros: "The food"
Cons: "The crew was absolutely terrible and very rude"
Pros: "I liked the variety of entertainment options on the iPad app."
Cons: "Unless you knew ahead of time that the entertainment system was housed entirely in an app, you wouldn't know that you needed to have a smart phone or tablet on the flight and needed to download the app. A few people in our traveling party either didn't have a smart phone or tablet, or had trouble downloading the app while on the flight. Also, a few people had issues with the app freezing while in use. There was very little legroom between seats, resulting in an uncomfortable flight. We flew economy on our connecting flight, and the seats were much more comfortable. My reading light didn't work using my button, but it turned on & off during the flight like it might have been connected to someone else's button. There weren't individual air vents for passengers, so some of us were very hot and some were very cold."
Pros: "On time. Clean plane"
Cons: "Miscommunication with luggage No food included but at extra cost No entertaining at all! Only through wifi in your own device and you have to download an app BEFORE boarding for it to work but yet, no one tells you"
Cons: "I tried to call your airlines to reserve a spot for humanitarian supplies. I run a rescue for dogs in Cancun. I could never get through to anyone and there is no info on your tickets about the cost of a third bag. I was charged an extra $500.00 for two extra bags that were carrying donated supplies to help the animals. But your airline made it a useless endeavor because they ended up costing more than they were worth. The people at the gate were unbending and I'm so disappointed that it is more important to you to make money than help non-profit organizations. I have run Isla Animals for 15 years and have had much help from kind airlines, I won't be flying yours or recommending yours to any dog lovers."
Pros: "Turkish airlines always delivers the best service and the most relaxing flights."
Pros: "very pleasant"
Cons: "nothing really"
Pros: "I had a five year old and an eleven year old traveling with me and was able to board early and get them settled before everyone else got on."
Cons: "We didn't see much of the flight attendants and my grandson became ill. We could have used more water throughout the flight as that may have prevented him from getting sick."
Pros: "Boarding a 10 hours flight without any form of entertainment is not fun. All the could manage was rent out iPad for cost of 10 dollars for to watch installed video. They also screwed up my itinerary without informing me"
Cons: "It was cancelled."
Cons: "Delayed 2h"
Cons: "Captain's announcements were inaudible from the wing seats. Seats very cramped - I'm only 5 feet tall and barely had room for my legs. Also, unable to see safety demonstration as the seat backs were too tall for a short person to see anything but the back of the seat in front of me."
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Cons: "The security check took so long. We made it last minute even thought we were in the airport more than 1.5 hours before the flight (as recommended)!!"
Pros: "People were nice wHen airline made them available to us. But business lounge, special services, and other services were not available in Toronto when we wanted them."
Cons: "Connecting flight was repeatedly delayed. Then finally cancelled because no crew was provided by the airline. Since this was only announced so late - after midnight - hotel rooms were no longer available we had to try to sleep on the floor in the departure hall. Maybe ok for 20 year old travelers. Not for 75 year olds like me who paid business class fare so as to hopefully avoid some of the rigors of travel. I managed to catch up on some sleep the next day in the business lounge while eating for my rescheduled connection. Still it has taken an additional period to physically recover from this experience."
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Pros: "Lines werent too bad, staff well-trained and great attitude to passengers, had entertainment system."
Cons: "There could be better access to snacks and drinks - came trhough twice on a long flight.entertainment system was so dark, hard to see."
Cons: "No free alcohol. I know it sounds like a stupid complaint, but alcohol makes these flights way easier to handle. Also, no tv screens of any kind. You have to download the Air Canada app before hand so you can stream only their enabled content on their in flight wifi. It felt like I was flying the international version of Southwest."
Pros: "2 seats together"
Cons: "no wine with dinner awful service felt we were bothering the staff movies on AC app were awful food was awful damaged brand new luggage and said they didn't cover the damage awful awful awful"
Pros: "Very good food. Great range of entertainment -- much better than United, which last year gave no selection for the long rides between Beijing and Chicago"
Cons: "Boarding process. We had four flights on Air Canada, and were put in the last boarding group on every one of them, which makes it hard to get overhead space. It seems statistically impossible for them to assign the worst boarding group to the same people every time, but they did it."
Cons: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."
Pros: "Love Air Canada"
Cons: "Staff don't understand the rules clearly"
Pros: "My air Canada app. Worked great for entertainment"
Cons: "Sitting on the plane for over an hour before we could take off The plane needs a good cleaning. Small size bits of garbage on the floor next to the wall. It's getting missed ... Needs to be vacuumed"
Pros: "The flight left on time. The crew were polite and professional. The pilot didn't hit any bumps in the air."
Cons: "I don't like flying in general. It is one long hassle from what you can carry in your luggage to the cramped quarters. It is still faster than driving."
Cons: "Should offer meal included for a 5 hour flight which such an early check in that most of the airport restaurant were closed"
Airlines flying from Toronto Island to Quintana Roo have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Toronto Island to Quintana Roo
Masks required on board, masks provided on flights from Toronto Island to Quintana Roo
Social distancing seating
Middle seats unavailable to book on flights from Toronto Island to Quintana Roo
Testing for antibodies, testing for symptoms for flights from Toronto Island to Quintana Roo
Waiving of change fees. Search flexible flights from Toronto Island to Quintana Roo