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It was my first KLM flight and I loved it. Thank you very much.

It will get you where you want to go. Power did not work on ether of the 2 planes but staff was lovely. Wood like to see a improvement to the food as the amount was small but the main issue is the food isn't tyed to the location your going to the airlines own culture. So that would have been nice. Staff was crazy nice and even helped me with a very tight connection

I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.

The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.

The service was great. However the lounge only gets passing grade

I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.

Transavia flight. Couldn't select seat or anything prior to flight. No connection with klm systems. Seats are very crammed. Extremely no frills.

It’s chaotic at the bus stop outside of the airport because of the Uber meeting point. You need to be alert and look for the KLM bus which is not branded or labeled. Incorrect information was provided to go to gate 28, when in fact the bus was at gate 27. On the plus side the bus left early and arrived early to Ottawa.

The baggage service at Malpensa was the worst ever. We wanted for over an hour without any information, they broke my suitcase, and the services of the local luggage services company was below any usual services level of a KLM partner.

All and all pretty good. It’s crowded but that is what flying is all about. But no complaints otherwise.

Very cold on aircraft. Everyone was wearing “Parker’s”to stay warm.

On one of the flights, the situation became sufficiently frustrating that a passenger openly expressed their dissatisfaction. Despite these complaints, we did not observe any meaningful improvement or receive an adequate explanation. The fact that members of our group experienced similar conditions on two separate aircraft is particularly concerning. We recognize that cabin temperatures may vary during a flight; however, the prolonged discomfort and the apparent lack of an effective response significantly affected our travel experience. Passengers reasonably expect a long-haul international flight to provide a tolerable cabin environment. When multiple passengers raise concerns about their comfort or well-being, those concerns should be acknowledged and addressed professionally.

The flight was terrible based off the temperature in the plane and the air smelled so stale and gross. I have never wanted to hosed lore in my life after I got off. The food was disgusting and seemingly low quality. The staff was friendly. The bathrooms were so gross after a couple of hours. I will definitely never book with them again.

The crew was great. There was no entertainment and the internet wasn't working. We sat in the run way for a LONG time which is always so upsetting. The seats are very close together and the flights are completely full which makes for a tough flight. Flying is just an uncomfortable experience.

Very kind crew. Vegetarian food better than usual. Prompt take off. Entertainment worked well. Could always do with more room!

The dinner was bland and boring, but the economy seats were surprisingly comfortable. The flight was very packed.

Great crew and entertaining Captain. Seats were not what we had expected based on my booking but things worked out in the end. Of course, like all airlines these days not enough leg or elbow room.

The entertainment system was down; food by purchase only; several people did not receive their luggage. No one answers at the local office or online about the luggage.

This has been the worst experience I’ve ever had. Basically, I lost my round-trip tickets because one of my last names was missing, and you didn’t allow me to correct it. I had to purchase a full ticket again. Once I get home, I will start legal proceedings against you.

It’s ok just the boarding point is far too far

I slept most of the flt after the red eye

Signature class to Uk makes the overnight flight bearable! Duck leg dinner best food we’ve been served in the air for a long time. Well done AC!

Better this time, the pilot communicated to passengers of delay

Delays after delays only to announce we don't know how long it will take

The usb ports to charge phones laptops did not work.

Staff never asked passengers to bring their seat backs forward during landing. Was hoping to get a little relief from the passenger in front of me (I have long legs that I cannot stow in the overhead). Otherwise the flight was very pleasant.

Exorbitantly overpriced ticket. Flight was delayed as per usual with air Canada and there was zero refund or compensation.

Flight delay due to staff shortage. No snack or drinks served. Toilets had water collecting on the floor.

Food, service and the boarding/offloading aspects were great. Our only issue were the seats we booked in the exit row because it was next to the bathroom so we were interrupted all night by people waiting for and then opening and closing the door to use the facilities. Would have fine for a day flight but not so much for an overnighter.

One cabin crew member was outstanding. The rest were typical Air Canada crew... somewhat friendly, but otherwise matter-of-fact and sometimes grumpy. 3 hour delay with no explanation. The chicken dish they served was horrible - no flavour, poor texture, and the couscous accompaniment tasted terrible. Finally, the worst was the seating. We were near the back of a 777ER (row 54), in a 3-4-3 configuration. Unsurprisingly, the seat was narrow and, as typical with Air Canada, the seat pitch reminded my of a Spirit airlines aircraft. Unfortunately this was a 8+ hour flight. Very few people around us were able to sleep due to the uncomfortable and cramped seating.

Overall seamless flight from SFO to FCO. I chose economy to have more money to spend while in Italy. The seats bottoms are a bit on the thin side but they give you a pillow and blanket so Inl used the blanket to thicken up the seat bottom. You have to have a physical boarding pass (at least for my flight) so that was interesting. Crew was nice, food was good and over pretty down the middle.

Really attentive crew in Business class. Best flight Ive had in years!

Staff was professional without a smile. Seat was broken, but staff basically had no solution to offer

Yor internet is terrible and we paid for 2. One did not work entire flight to NEw York

1 1/2 hours delayed boarding at JFK caused us to almost miss connecting flight in Rome. Only 30 minutes of time to run from one end of FCO to the other for connecting flight. Not very easy to do for older travelers.

Comfortable seats with sufficient leg room. However, the female flight attendant spoke English and Italian so fast that it was impossible to understand anything she said. There was no entertainment option. No wifi. No milk for tea (only powered milk which is terrible). I appreciate being able to take a carry on. Crew was nice. Plane was clean.

Flight was smooth and event less. The crew is very professional, good looking and efficient. Food quality is good but the bread rolls (made in India) were too hard.

Staff was nice but seat is not what I expected

Our flight was canceled when we landed in Rome to go to Boston along with three other flight cancellations. They couldn’t get us out that day and told us we would fly Delta the following day. They then told us to look for a desk in the airport to get a voucher for the hotel, transportation and meals. Nobody knew where this desk was. We searched around the airport around the ITA area and nobody could lead us to the desk. Once we found the desk, the line was so long. It took seven hours of waiting in line to get our vouchers to get to the hotel transportation and meals. ITA could do a better job in helping stranded passengers get to their hotel instead of waiting in line for seven hours.

The company tries shamelessly to squeeze every dollar)Euro out of its passengers. During the check-in the force you to go through the seat selection, you can skip it. They will assign you the worst seat available, then show you the other available seats on the map, for a fee. But they won't show you the fee until you click on it. And once you do click, there's no way to unselect it!! You will get stuck and forced to pay for that seat. Cheaters!!

In business on the top-deck of an overnight transatlantic flight. A family with uncontrolled young children were there too. All night they were running around up and down the walkway while squealing . . .

Boarding was weird. They boarded two flights at the same gate at the same time. So mass confusion for the non English/French speakers. So many people at such a small gate. Like every other part of this airport you have to walk miles between everything. Gate to plane was a 5 min walk :) several long flights so I was worried about my steps but ended up walking several miles here so worked out.

The service and food was excellent. The remote control for entertainment did not function properly.

All was good, except my USB charging did not work, so my phone got drained and I could not charge it. Same happened to my neighbour.

Everything well done and customer oriented There entertainment system is difficult to navigate

They delayed my flight from Toronto Pearson for one hour and Frankfurt to Abuja for 2HRS, So sad

The aircraft was old, there was no charging sockets, and the seats were narrow and uncomfortable even though I had exit row premium seats.

The service was really good. The breakfast food could’ve been better as I don’t eat sweets for breakfast and the only choice was a muffin. Overall, good experience though. Thank you.

my flight was cancelled. next one scheduled 2 days later. no hotel provided. worst airline experience ever

It never happened. How could you ask me to write a review of something you are not aware of never happened????