C$ 427 Find Cheap Flights from Toronto to Gibraltar

When we arrived at the airport - 1st step - printing out your boarding pass - no issue. Not long lines as these machines. 2nd step - processing your bag drop off. There was only one associate there to help 10 kiosks. We had a family in front of us for 20 minutes trying to work on the machine and figure out every step for 4 pieces of luggage. My husband alerted the associate who was able to assist the family. Highly suggest that there are more associates to assist in this process. Besides this issue, security check went very quickly. Our flight was direct to Philadelphia. We had to carry our bags down two flights of steps, then out to the tarmac to a bus, then carry our bags up two flights of stairs to the plane. No one on the flight was expecting that long trek. I could see some people were struggling a bit. All in all - great flight crew, plane was clean and food was great!

I would like to recognize a crewmember for her above and beyond service. Her name is Emily Milburn. The flight was delayed for more than a couple of hours, as we sat on the tarmac because of a storm in London. I could not connect to the Wi-Fi, which I needed to do to arrange for my follow up flight back to the US. This young lady told me that her cell phone had reception and offered to provide me connection through her phone. I was beyond impressed. Later on the gentleman sitting next to me, could not connect to the charging portal. Emily came back with her personal auxiliary battery and offered to the other passenger. She certainly needs to be recognized by British Airways for going above and beyond what is expected. She was the ultimate professional and very friendly, and I have to admit that, given the delay, the passengers were not the easiest to deal with.

The air hostess were good, cheerful, but I didn't like the boarding. My son and I initially bought our flight tickets, making sure it included 1 luggage and a carry on. Tickets were purchased for British airlines, but we were merged with American Airlines. At checking in our languages, we were told, we don't have luggage prepaid so we had to pay extra $125 each and almost £60 on our way back. I think that's unfair.

The crew were good. The flight was on time. The food was bad.

Last minute gate change. Didn’t put our TSA global on our trip even though we asked multiple times to confirm. Did not help with food when could not eat what was served.

Delayed due to a technical fault, one small bottle of water, no USB charging point Not much to like

Boarding was efficient. Flight left on time. Wasn’t full so we could spread out a bit. Food was ok.

Experience was good. Could have been better if we didn’t have to board an hour before the flight to ghana and miss relaxing time in the lounge. That process was very stressful

The seats on the plane and at Heathrow Airport are so uncomfortable

I liked having access to all the Harry Potter movies and the food was good. The staff was also excellent. The pillows and blankets could’ve been better as mine had stains when I arrived