Not the most comfortable business class out there
Pros: "Seats were comfortable and crew was great"
Cons: "All good"
Pros: "Quick boarding, good choice of movies"
Cons: "Would have been nice to get offered beverages more often. Was hard to get water as much as I needed without disrupting my fellow seat mates."
Pros: "Good leg space and entertainment options"
Cons: "I was eligible for a complimentary hotel for my connection. However, in none of my correspondence was mentioned that I'm supposed to request a hotel ahead of departure. No emails from Kayak and neither Emirates. This is extremely disappointing and unnecessarily costly"
Pros: "Crew looked stressed and rushing things. Didn’t look very friendly."
Cons: "Smiling crew"
Pros: "Amazing seats and crew"
Pros: "The crew is good."
Cons: "The check-in is a disaster. A F-class passenger is treated as a Y passenger. Luggage limited to 2 pieces, even as GOLD FF, was made to pay US$200 dollars on a ticket of already 3,500 dollars and the price is the same for F-C-Y! The treatment was really commerce, as if the check in gets a commission"
Cons: "Thx crew seemed s little slow (almost 2 hours) with getting us dinner for a very late night flight (10:45 pm). It just makes for not very much time to sleep."
Cons: "Evrything was fantastic"
Pros: "amazing customer service. great seats and interior. well on schedule."
Cons: "no window seats were available just some time after check in was open(at least when i got notification). Got airplane ears- pressure issue. This has never happened to me before."
Pros: "Food is good."
Cons: "Seats could have worked well. Infotainment could be better"
Pros: "Flight was delayed for 6 hours while we are in the plane, on top of my 13 hour flight"
Cons: "letting people know that flight will be delayed ahead of time"
Pros: "The entertainment because it had almost everything."
Cons: "Flying for the first time.I think everything was excellent."
Pros: "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
Cons: "Everything was GREAT"
Pros: "The entertainment system was excellent and the free WiFi was good. The food was good, it was a bit more than expected as were the numerous beverages. The service was excellent."
Cons: "The free WiFi was limited to a small amount of data or two hours."
Pros: "The comfort and smooth boarding procedure"
Pros: "Comfort level was below expected for Emirates today, because the flight was very packed. I didn’t get the ability to choose or change my seat while checking in online and checking in at the counter and was not able to change out of a middle seat. We also took off 1hr + after the original departure time."
Cons: "Not sure why I wasn’t able to change my seat during check-in, this is usually standard. Other than that, the flight was fine."
Pros: "For a 15 hour flight the crew made it comfortable"
Cons: "The restrooms were non functional by the end of the flight"
Cons: "cabin crew's service - men far behind women esp.when serving food. Not up to the mark."
Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
Pros: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Cons: "Movie channels and music could be easier to use"
Pros: "Friendly service"
Cons: "Old plane with old seats."
Pros: "Everything was amazing, from check in to deplaning. I’m going to sign up on their frequent flyer program."
Cons: "This was a fraudulent charge!!"
Pros: "The flight was excellent and the service was awesome I can say that I liked the flight and it was comfortable Thanks flydubai"
Pros: "entertainment part made time fly from Dubai to Seattle and staff too were awesome."
Cons: "15-hour flight not happy thing to be mid-air."
Pros: "Nice travel from Dallas to Dubai and I am happy."
Pros: "Crew is very friendly, food is good, seating is proper, entertainment and ease of access are well provided."
Pros: "The flight was superb."
Cons: "Nothing. Will always fly Emirates whenever I get the chance."
Pros: "The flight updates, services (meals and refreshments)"
Cons: "I have transit for 18 hours and they did not give me a hotel I had to pay for it because they were saying my ticket is not eligible are you really get disappointed from this"
Pros: "Times were great! Food was decent for airline food comfortable seats great selection of movies"
Cons: "I liked everything"
Pros: "Pretty mjuch ebverything except.."
Cons: "My boarding pass for second leg was not given in Colombo but in Dubai.. by then I didn't get an aisle seat."
Pros: "Rude flight attendants and REALLY BAD FOOD."
Pros: "Loved the Emirates experience as always, esp the in-flight experience (incl food) and entertainment."
Cons: "Boarding at JFK in New York could've been more organized. People were crowding near the gate and a line was formed much before the authorities actually allowed people to board. It was a long wait. And I wasn't able to hear my zone being called. Captain's announcements in the flights were also either not loud enough or not intelligible."
Pros: "The response and service of Airhostesses are outstanding. I have to mention specially the assistance their supervisor provided to me when I have felt a little breathlessness and her constant attention on me to ensure I am normal and comfortable. Unfortunately I do not remember her name. Thanks to her and her team I felt at home."
Cons: "Vegetarian food would be good if it was less spicy."
Pros: "They canceled our flight because they were over booked ,we had to stay overnight , overall very unhappy with the airline , they forced us to purchase new tickets , will take legal action against the airline"
Cons: "Not having enough chicken food by the time they serve the last few rows."
Pros: "Entertainment screens good - good range of music and also internet accessible"
Cons: "Food not very appetising. I did not eat much of it."
Pros: "We asked for an imodium and were deplaned and forced to pay $500 as a fine for being ill."
Pros: "Clear and firm boarding instructions - captain updated flight status. Helpful and patient crew. Clean toilets. Prompt disembarkation."
Cons: "Food for main a bit tasteless and dry"
Pros: "Compare Air Portugal who flew this part to Emirates is like comparing chalk and cheese. Air Portugal need to up their game."
Cons: "Cramped, very poor boarding. TAP should reduce the recline of the seats to give more comfort for those behind. More and more airlines are reducing the recline to save annoyance to others."
Pros: "Service was great, choices for each meal were plentiful, flight was smooth..pilot alerted you when slight turbulence would occur"
Cons: "Wish the first class pods weren't only for first class"
Pros: "Entertainment and comfort are nice"
Cons: "Food quality and service were mediocre at best"
Cons: "Food was not provided due to shortage as per attendant."
Pros: "Great service, decent & hot food options."
Cons: "Could do with a better food & drink selection."
Pros: "Seats are comfortable and plenty of entertainment available. Service is prompt and friendly. As good as it can be for a long international flight."
Cons: "It could have been better if I had taken the flight, and not cancelled it 2 days ago"
Pros: "Not bad"
Pros: "Crew was very nice and respectful."
Pros: "Everything was great. Staff of ground services for last security hand bags and passengers checks, documents final checks and all were with great flow, smiles and so professional. Hospitality from cabin crew, cleanliness, food portions and taste were great. Comfortable seats and elite shading side windows. Everything was sooo great. This really escalades recommendations for EgyptAir"
Cons: "The heavy touch down upon landing, could have been a little bit smoother. That was not a big deal at all."
Pros: "Every single flight of the four flights I flew on my trip were delayed. There was no communication from the crew members that the flights were delayed. Worst flight ever."
Cons: "Better customer service"
Pros: "The only thing is good, they gave us a room for the missing flight which is because of them. Poor customer service, no communication, the flight is always late and you will miss your flight."
Cons: "Get organized and explain for the passengers why there is a delay."
Cons: "Flight was a little warm"
Pros: "I liked the new airplane. Compared to my jfk-cai flight the plane was spotless and everything worked. I didn’t feel like I was on a flying greyhound bus. The crew kept the bathrooms cleaner which was great."
Cons: "I was very disappointed that I couldn’t bring water through the gate security in Cairo to jfk. There was nowhere to purchase water after the gate so I felt dehydrated and inconvenienced by having to ask for water so many times."
Cons: "1. Delay in takeoff for more than 45 minutes 2. There is no screen to display movies"
Cons: "Excellent customer service."
Pros: "Direct flight"
Cons: "Food, boarding, carry on bags checks, 1 hr waiting time for baggage claim at destination."
Pros: "the crew was nice"
Cons: "the food and seats"
Pros: "I didn’t like anything. It was my worst flight ever for the last 9 years."
Cons: "You should keep the same level from Cairo to Dubai. But from Casablanca to Cairo was same as microbus."
Pros: "Rapidity for delivering the luggage"
Cons: "Verification of visa"
Pros: "All about this trip was excellent"
Cons: "Your company canceled the tickets from Kenya to cairo"
Pros: "Nice planes. On time. Very friendly crew."
Cons: "Transit to jeddah in Cairo is a nightmare. Even if business flight"
Cons: "The boarding time was delayed. The boarding process could have be more streamlined."
Cons: "Egypt Air provided lounge access for only 3 hours of a 7 hour layover"
Pros: "Nice tilt to seats, good food and service"
Cons: "Cabin WAY too hot, poorly controlled small children"
Cons: "Being on time could’ve been better"
Pros: "Crew and service are more than excellent , on time boarding and landing. Medhat"
Cons: "The plan is totally empty even most of the seat on line booking they are occupied and not available if you want to change your seat, is there any reason for that? thank you"
Pros: "Good food"
Cons: "Flight delayed... Tight seats"
Pros: "Big plane, multiple boarding points. Food did its job & helped with the long flight. Movies weren't expansive, but good choices to kill the time."
Cons: "The crew did not have the key to unlock to doors leading to the plane, which forced everyone to wait 30 mins standing in line. It was quite silly! It delayed our flight about 30-45 minutes - not much, but really painful when the flight is almost 12 hours. The crew didn't tell us what was happening either, but it was pretty obvious."
Pros: "Service was good Airplane was good .while some European air lines are cutting on service Egypt Air was generous. Entertainment was good too."
Cons: "Boarding as usual un organized."
Cons: "Long waiting time"
Pros: "This flight was on time and I appreciate when Egypt Air flights are on time."
Pros: "Comfortable flight, good food"
Cons: "Delays in boarding, unorganized, some grumpy staff"
Pros: "Almost perfect"
Cons: "They didn't give me a travel kit."
Pros: "The Egypt Air personnel were all outstanding. From Check-In through-out the flight, they were pleasant and helpful and professional."
Pros: "We arrived safely."
Cons: "The plane was dirty and so cramped. The food was bad. The flight attendants were frustrated and angry. No internet options. The tv shows and movies were all old and there wasn’t very many options at all. Connecting in Cairo was complete chaos and so exhausting."
Pros: "Food was okay and it's commendable that the airline offered hotel rooms for passengers with long layover."
Cons: "The plane should be at least clean. Sat close to the window twice and it was dirty with some weird stuff. The seat beat was also dirty."
Pros: "Appreciate the breakfast that was served."
Cons: "Boarding process can be improved."
Pros: "Crew was really good and flight was very smooth from Toronto to Cairo"
Cons: "Person behind me kept on kicking my chair"
Pros: "Price was affordable . Short layover. Easy and good flight connection."
Cons: "Poor snacks."
Pros: "Good food selection, Good entertainment selection. Arrived on time."
Cons: "Lack of attention of flight attendants. Children running around without parental supervision and flight attendants ignoring this for 12 hours is irritating. Garbage all over the plane during the flight, mostly due to passengers. Having to x-ray your bags 5times, and stopped 8times to check my ticket before boarding."
Pros: "Provided lunch on an 1.5 hr flight! I thought that was awesome."
Cons: "No complaints!"
Cons: "The pilot was excellent in take off and landing. He got us through some turbulence in a smooth excellent way"
Pros: "Service was great"
Cons: "Late - like departure flight to CDG Departing/Arriving on time is consistent EgyptAir weakness"
Pros: "It is the first time ever..... I rated anything perfect but this time is an exception ...."
Cons: "Nothing.... ouch it hurts to say this"
Pros: "I had checked in online and went to drop my check in bags at the counter. There was no baggage drop line - only economy and business class. I went to business class and said that I had checked in online and want to drop my bags and they gladly accepted it"
The selection of movies has not changed in a very long time. Other than that... All was excellent
Good and efficient service. Food was quite poor though. And my seat hadn't been cleaned from previous flight (pockets still full of gargbage). Flight entertainment had a good screen, but audio with earplugs was terrible.
Pros: "We got scammed out of the tickets from Justfly.com and Ethiopian Airlines turned us away without looking at our tickets. I am upset. Now I have to get more Covid Testing done and that will cost approx. $700 and new plane tickets. JustFly.com's customer service is misleading and deceiving. And they blocked my number."
Cons: "Background check your booking agencies and their agents."
Pros: "This was our first time experience and we appreciated the dedication and the level of safety the crew administered, especially during this time of Covid 19. Thanks"
Cons: "Just keep up the good work."
Cons: "It was over booked the flight 2 times on the way Seychelles........ It was tired journey definitely..."
Pros: "The crew were fantastic! The one meal from Athens to Cairo was excellent, the other two meals weren’t too bad but not as good as the first one."
Cons: "The security in Cairo was really a joke."
Pros: "The crew was Excellent"
Cons: "There is to many delays in the night flights, this should be improved."
Cons: "Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!"
Cons: "Old aircraft, rickety seats"
Pros: "The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening."
Cons: "Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation"
Pros: "Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height"
Cons: "Better selection of videos"
Pros: "Crew was helpful, everythinf fine"
Cons: "The food was not so good. Bit cold.."
Cons: "Everything starting from the check in to on board restrooms"
Cons: "Entertainment is non existent. Plane is tatty."
Pros: "The crew were ok but took ages to help you"
Cons: "faster service in the plane"
Pros: "It was a very short flight"
Pros: "Not much, actually."
Cons: "None of the air stewardess has a smile on their face when talking to or serving passengers. I’m not sure they know how to engage with passengers in a friendly way. My entertainment screen wasn’t working. After resetting, it took them an hour to inform me that I could move to another seat if I wanted to, as they couldn’t resolve the problem with the screen. The food lacked in flavour and the sausage served for breakfast was undercooked."
Cons: "It took 45 minutes for a flight attendant to respond to my call despite me calling dor assistance every 10 min. I had an issue with my tv screen and was not able to use the in flight entertainment I am very dissatisfied with such poor care and professionalism from your staff. This was something that should not have taken 45 min to get solved and even worse despite the call light being on multiple flight attendants walked by and did not even bother to question why the call light was on"
Pros: "It was a comfortable flight with good intertainment."
Cons: "The food could be better."
Pros: "They are nice and friendly"
Cons: "Toilets should be cleaned often"
Pros: "I went for my honeymoon but ET never transported my luggage. I had to spend my honeymoon buying very expensive clothes and basic needs in Mauritius instead of relaxing. My luggage never came. I got it on my way back to Bamako. Nobody was even able to even trace my luggage or respond professionally on the phone. Out of hundreds of calls I made to them, they only picked up twice. ET screwed my honeymoon that I had planned for over a year. I'm so dissapointed that I don'y even want to claim reimbursement."
Cons: "Office in Bamako and apperently even in Nairobi never picks up the phone ! The only time they picked up (in Nairobi) they were rude!"
Cons: "We had requested vegetarian meals, which were not provided on either leg of the Ethiopian Airlines flight. In addition, we had to pay an extra baggage fee and the payment process required us to wait for 45 minutes at the check in desk while the agents tried to sort out a problem wiht their computer system. They claimed that the problem was with the integration of their system with SAA's system."
Pros: "I received flying miles for this flight, well actually I really tried to find something positive to say"
Cons: "spent 19+ hrs in the airport in Addis Abeba, when I was supposed to be transferred to a hotel, needless to say, the airport at night is not the best place a woman would like to spend her time."
Cons: "Not very clean Several used towels noted in seat"
Cons: "Boarded plane, then sat for over an hour before departure due to paperwork processing of plane mechanical check. However, we still arrived close to the time we expected."
Pros: "Overall it was good flying experience. They upgraded me to an exit row for free when I checked in and asked, which was nice. We had a blanket, pillow, and toothbrush kit on our seats. They fed us and had in flight entertainment. This was a 10 hour flight, so its so important to get these types of amenities. I flew a different airline to my destination, and they didn't feed us at all! It was terrible! Ethiopian was much better!"
Cons: "The food wasn't very good (but most airline food isn't), the flight attendants didn't seem to be working much of the flight, just hanging out with each other (I was seated near them), and I really wish there was more room to get up, move around, and stand. On a 10 hour flight you can't sit the whole time. Wish the seats were a little wider, especially for such long flights."
Pros: "Personnel were good. Food on ET is always great."
Cons: "Technical problem caused massive disruption in flight for all. Missed connections and forced unpaid for overnight in Addis. Truly terrible experience"
Pros: "The food was amazing and the plane is more comfortable and you can relax."
Cons: "Everything was bad, very upset !"
Pros: "service very friendly"
Pros: "Great service Seats slide forward, so comfy! Food and drinks all night On time Lots of luggage"
Cons: "No sleep with my baby!! ;)"
Pros: "Absolutely nothing. The plane was hot, stuffy and very uncomfortable. The food was terrible and the staff was rude."
Cons: "The staff, the food, the entertainment, the cabin being extremely hot, the plane being so incredibly old!!"
Pros: "Every thing include the crew members ."
Pros: "I need a refund what do I do for a credit?"
Cons: "At Addis airport, they announced first that the trip got cancelled and postponed for another 7 hours. Then while lining up to change my ticket, I overheard people saying that the boarding is starting in 30 minutes and we have to rush to the gate. Then the gate number changed 3 times and the boarding time got delayed few times as well. It was a 5 stars chaos that trip!"
Cons: "Poor service, not organized, dirty aircraft"
Pros: "The crew very kind and made me feel comfortable"
Cons: "Old 767, with not comfortable set up and no individual TV set."
Cons: "- terrible food and no snacks provided - Crew was attentive and fairly kind - bathrooms were cleaned but could have improved on the amount of times it was cleaned - poor air circulation"
Cons: "My daughter's entertainment system crashed after 20 minutes. She ended up sleeping so I watched a movie. When she woke up, we were going to switch seats, but I tried to turn it back on and mine wasn't working. (By the end of the flight, only maybe 10-20% were using theirs as many others crashed as well.) The food was very boring. At one point I was looking for a flight attendant and couldn't find a single one anywhere in coach."
Pros: "Flight was on time"
Cons: "The food is terrible."
Pros: "Flight attendants excellent. Flights both on time."
Cons: "Film selection could have been better"
Cons: "Food and entertainment is very poor."
Cons: "crew was the worst part. Id have to ask for something 3 or 4 times before i got it. couldnt really understand why a simple request like tea instead of soda was so difficult to fulfill."
Cons: "Staff showing ignorance on "checking-in once for one trip", say from Abidjan to Blantyre. They kept me waiting but with little help."