The airplane is very very very old
Please make better vegan option for business class
Pros: "Crew was very nice and respectful."
Pros: "Professionalisms of Crew"
Pros: "The crew was amazing, QBE the sit was comfortable"
Pros: "Timing and Food"
Cons: "Out of 50 international flights in the past 5 years, this is the first time on EGYPTAIR. They lost one piece of luggage."
Pros: "The flight was on time, the crew was fine"
Cons: "The business class lounge was closed, they gave us $25 per person voucher, but no one store in the airport wanted to accept them. There were not enough seats available when we were waiting for boarding. Business class entertainment needs significant improvement."
Cons: "Very bad experience. Delay and lost a bag"
Cons: "1 1/2 hour delay out of EBB meant missing the connecting flight -- not uncommon apparently. No one was available at the transfer desk in Cairo for over an hour. The alternative through Rome & onwards put us into Munich in late evening."
Pros: "the crew was nice"
Cons: "the food and seats"
Pros: "All about this trip was excellent"
Pros: "Good crew"
Cons: "Entertainment Luggage claim Food"
Cons: "Flight v delayed"
Pros: "Comfortable economy"
Cons: "No entertainment options; no coffee/tea service"
Pros: "Nice tilt to seats, good food and service"
Cons: "Cabin WAY too hot, poorly controlled small children"
Pros: "The crew was friendly and the seat with comfortable"
Cons: "The crew run the safety video after take off it’s should be before take off .."
Pros: "We managed to upgrade to first class. This made the 12-hour flight very relaxing. Service was excellent. As usual, Egyptian pilots are the best in landing"
Pros: "Crew and service are more than excellent , on time boarding and landing. Medhat"
Cons: "The plan is totally empty even most of the seat on line booking they are occupied and not available if you want to change your seat, is there any reason for that? thank you"
Pros: "Everything. Fantastic lunch. Wonderful crew."
Cons: "Nothing. Great service!"
Cons: "TV screens were blurry and not working."
Pros: "Fully flat seats, friendly crew, good food. Excellent price"
Cons: "Dated slightly worn seats"
Pros: "Big plane, multiple boarding points. Food did its job & helped with the long flight. Movies weren't expansive, but good choices to kill the time."
Cons: "The crew did not have the key to unlock to doors leading to the plane, which forced everyone to wait 30 mins standing in line. It was quite silly! It delayed our flight about 30-45 minutes - not much, but really painful when the flight is almost 12 hours. The crew didn't tell us what was happening either, but it was pretty obvious."
Pros: "I’m sitting at Buisness which I usually do !!!"
Cons: "Wish they renew the cabin knoiwngvthat in even in business but it is so old and food is v avarage also the service is v avarage even they don’t offer you before flight any drinks !!!!!"
Pros: "This flight was on time and I truly appreciate when EgyptAir flights are on time."
Pros: "Cheap flight. Boarding was quick and thats about the only thing good."
Cons: "No Wifi, no alcohol, and food was terrible."
Pros: "Great overall service and treatment."
Cons: "Boarding was really bad. Unorganized. Wish there was more entertainment too on flight."
Pros: "We arrived safely."
Cons: "The plane was dirty and so cramped. The food was bad. The flight attendants were frustrated and angry. No internet options. The tv shows and movies were all old and there wasn’t very many options at all. Connecting in Cairo was complete chaos and so exhausting."
Pros: "The timing is perfect"
Cons: "Maybe in the near future the airline should provided for chops and drinks that have less super on the plane.great service and kudos to the pilot and the crews"
Pros: "Everything was amazing! Crew was so great and helpful. Movie choices were all amazing and modern!"
Cons: "Food was boring/bland."
Cons: "People were smoking on the plane. How is that still a thing?! There were no smoking signs and yet the crew did nothing to stop them. Absolutely horrible flight."
Pros: "Crew was really good and flight was very smooth from Toronto to Cairo"
Cons: "Person behind me kept on kicking my chair"
Pros: "Customer service very very very bad And tickets was too expensive"
Pros: "Crew was Excellent Food was great Seat was very comfort I will keep flying Egypt Air and i recmmend it strongly. Weight allowance so generous especially for frequent flyer Gold memebr and above."
Cons: "Entertainment needs more enhancement"
Cons: "Everything very poor business class"
Pros: "Price was affordable . Short layover. Easy and good flight connection."
Cons: "Poor snacks."
Pros: "Service in the plan excellent & good entertainment"
Cons: "Service in the ground so pad from custom & the economy class bag come before the business class & all bags almost with business class from kuwait to cairo"
Cons: "Sat on hot plane Cairo to Amsterdam waiting for take off"
Pros: "The boarding time was exact , the flight was relaxing, staff was professional It was really a five stars."
Pros: "In-seat entertainment; very little turbulence experienced"
Cons: "Delayed take-off by more than half an hour"
Pros: "I did not board the flight to Chicago reservation was wrong (operated by Egypt air ) both airlines denied me I bought another ticket from Lufthansa for$660. I spent two days in hotels. I arrived Chicago Monday noon. I missed two days of work. Please I need refund for my money $837 My name :Mahmoud Helal 15705 brassie court #2s Orland park Il 60462"
Pros: "No problems. As could be expected. Would do again."
Cons: "Capin temperature when we was in cairo airport and chairs."
Cons: "Landing , it was the worst"
Pros: "The most terrible airline ever, paying $25 at airport to get boarding pass. Junk airplane, bad service with no meal . Tiny seat,"
Cons: "The seats are non-comfortable; no complimentary water;"
Pros: "Had a row to myself..."
Cons: "Connection was awful. Boarding was a mess. My luggage never arrived to Kiev. 12 hours after it hasn't even been located. Tomorrow I continue my trip and have no clue if how and when I will get my luggage. Seems like I might be 4 days without it. AND NOBODY CARES..."
Pros: "Boarding was fine and crew was trying to facilitate and speed up the procedure."
Cons: "Food was gross , extremely uncomfortable seats, asked for blanket and airhostess said that’s it’s only for kids, unprofessional cabin crew, speaking too loud and candid with each other, they need to teach their cabin crew how to speak gentle with the passengers."
Pros: "Nice crew. Plan made it to the destination."
Cons: "Flight changed. Then late. My first experience could have been better."
Pros: "Good service on plane"
Cons: "$17 fee for checking in at the airport, no notice of this anywhere. Also no instructions about how to check-in online, I would have done it if I had known how (especially if I knew about the fee)."
Pros: "1. My luggage did not arrive and in the best case scenario will make 2 days later. They told me on this connection it was a normal occurance. 2. The plane was extremely old."
Cons: "Get a newer plane, make sure luggage arrives on time."
Pros: "On time! Even arrived early"
Cons: "Pre-selection of Sears, and I could not add my frequent flyer member"
Cons: "Hello, when I bought the ticket I took special care that it includes luggage fees, both hand and in plane suitcase. But when I arrived departure desk in TLV they charged me both laggage fee and also boarding pass fee on the amount of almost 90$!! This is a disgrace. Please refaid this. On top it was not mentioned anywhere that this flight is not included food."
Cons: "The seats were so mashed together i could barely get in from the aisle, there was an unexplained three hour delay, and no food service."
Cons: "Nine hours delay! This airline is terrible !!! Twenty min. delay to Kiev and nine! hours delay back, old uncomfortable airplane (Boeing767), old unsafe seats without screen and charging plugs. Food was cold and not tasty. Their web site says “…favorite dishes from the unique menu from the chef!” Really? Cold pasta with tomato sauce!"
Pros: "The flight was quiet and pleasant without shaking"
Cons: "The places were crowded and it was very hot and they gave only one drink once"
Pros: "The crew is professional, water was suggested through the night several times with no need to go and ask for it."
Cons: "Extremly crowded plane, no entertainment except one movie on a big screen for all, food is mediocre. It is a cheap option though and I think people know what are they paying for."
Cons: "It was an incredibly long way to transfer from Air Canada in Terminal 1 to Ukrainian International Airlines in Terminal 3 (and even then we had to take a bus from Terminal 3 to a special terminal). All this while lugging all our suitcases including checked baggage. The plane was an old Boeing obviously rented so that the Ukrainian Airline could save money and maximize profit. It was very uncomfortable and the food was mediocre."
Pros: "Short flight"
Cons: "Computer wouldn't let me check in online so I had the pleasure to pay them for the inconvenience I caused them for printing"
Pros: "good plane, good value for money"
Cons: "service was slow due to many transactions. would be better if the water were provided in parallel and more quickly than the for-pay service"
Pros: "The seat was comfortable. The service was old school. Liked all the attention and meals."
Cons: "It was a pleasent experiance."
Cons: "Service is terrible, nobody give you any information when we had a more than 8 hours delay. Flight attendants needs more training. Star with the smile"
Pros: "It's a direct flight to Kyiv and was the cheapest when I was buying. Passengers with kids have priority boarding which was great as it's a late night flight."
Cons: "The plane is old and the seats are extremely tight. They had no pillows, no eye shades or toothpaste to offer even upon request! No entertainment system - no screens in the seats. The food was very basic and for wine, they charge 3 eur/bottle! No USB ports to charge or electricity outlets - so even if you have a tablet to entertain yourself - it only lasts until the battery dies."
Cons: "Many people missed the flight because the flight leaves at 00:30 and there was no notification that it is one day earlier than many have expected. I traveled to the airport on Thursday evening to get on the flight at 00:30, but was told that the flight left the previous night. There could have been better notification about the dates to avoid that confusion. That did not help anyone!!"
Pros: "We were given two free meals that tasted great. The crew on board were fine."
Cons: "An issue occurred prior to taking off and the plane had to be evacuated. The flight was already delayed to leave but this event added an extra 30+ mins. Of course there's protocol to follow but the crew at JFK looked very confused, like they didn't know how what to do next. It was like watching chickens run around with their heads cut off. The seating was very crowded/tight. And the seats recline too much. The person in front of me took full advantage and I barely had any space left after they reclined. There were movies playing on the screen but the subtitles were in Chinese, when majority of the passengers were American or Eastern European."
Cons: "Both legs of the trip were delayed for more than an hour. One of the boarding staff was very rude and hate forigners ."
Pros: "Non stop flight"
Cons: "There was no space for my hand laggage at all. Many people brought 2-3 big bags. Food was really bad. Not enough water. No entertainment . 10 hours in hell."
Cons: "It never happened thanks to KLM"
Cons: "The crew the plane etc."
Cons: "Everything, including service, condition of the airplane, prices, food, quality."
Pros: "If your looking to save money its a ok...you get 2 bags check in. Flights I had got in early...I had zero problems"
Cons: "Old planes...no entertainment."
Pros: "Business class service, airline lounge was nice, flight included pillow and blanket with some personal items (ear plugs, eye mask, etc). Smooth flight. My best experience with this airline to date."
Cons: "No toilet paper in business class bathroom during flight, only got 2 cups of water during 5 hr flight. Food choices for 4am meal not appropriate. Some passengers ordered hot salmon, this made me nauseous during flight. My meal included a fruit dish, slice of tomato, 2 slices of deli beef roast, bun, butter, jam, and coffee pudding dessert and 10 minutes into meal received hot cheese sweet cake with syrup. The combination of food was not appealing."
Pros: "I like the crew"
Cons: "It's kind costly flight than air India but , not better than air India , the seats were not comfortable , the food , if a Asian person is traveling then, I think you should provide him the Asian food"
Pros: "I do like that crew were very welcoming and nice to passengers. An airplane was completely booked and I barely found a space for my carry on. it was a short flight and all of us were served water and drinks. I did not order food, but I saw other passenger did and they were pleased."
Cons: "I did not like that many passengers were inpatient and were pushing others. I guess they had never been educated how to fly with stress free mode."
Cons: "My parents have to pay $80 for baggage."
Cons: "There was no organized way to get on the aircraft. Lines and Queues were not used nor respected. I found this to be a problem on all 4 flights. Overall everything went well."
Cons: "When I came for check in, it came out my baggage is not included into ticket price. There was no indication on my ticket about the baggage and it was written in the rules I may take 21 or 23 kg bag. But airline agent told this rule does not apply and I had to inquire at the airline about the details. It looks strange, I have to buy ticket and then ask what I have actually bought ."
Pros: "Price was ok"
Cons: "Our ticket was booked with checked in luggage going to our destination but no checked luggage on return. This was not mentioned when we were booking or we would have gone with a more expensive airline. It turned out costing the same by the time we added in the luggage. Food is offered but you must pay."
Cons: "there were no personal screen but a central screen for about 5 rows and not only that, they didnt even give us headphones to see the movie that no one want to see everything on the flight besides water was NOT included and you were asked to pay extra money for a cup of juice or coffee. the chairs weren't comfortable at all and very dense. the airplane was old and not in a good condition. that will absolutely be my last flight with this company. I'm very disappointed."
Pros: "Not only was our flight cancelled but they didn't provide proper information or rebook us on a connecting flight from Kiev to Odessa..we ended up having to pay for a 5.5 hour taxi ride..the worst flying experience EVER"
Cons: "Not only was our flight cancelled but they didn't provide proper information or rebook us on a connecting flight from Kiev to Odessa..we ended up having to pay for a 5.5 hour taxi ride..the worst flying experience EVER"
Pros: "Service was good, crew was nice"
Cons: "Seats not too comfortable but okay Vegetarian meal option"
Pros: "If all you want is a tiny seat on a plane and to stand in many lines to get there, here you go. It was clean and warm."
Cons: "Was like flying in the 2000's"
Cons: "I had 1 bag 158 cm, I could check in with my flight frim tel aviv to Odessa.. I was forced to pay exra luggage for odessa to Kiev.. Although I checked before that I have this. Very disappointed."
Cons: "flight was delayed"
Pros: "there was room between the seats which provided a good experience."
Pros: "The crew was okay"
Cons: "In the check in the attendant humiliated me in front of all passengers. This is because he was not willing to allow me to go with hand luggage because the weight was 7.4 kg and not 7 kg. When I tried to moved stuff to the computer bag he refused."
Cons: "i took a flight from jfk to tbilisi, georgia. i was very disappointed that on my 12 hour flight i did not have a food tray available for my seating, so i had to hold everything with my hands, i had to rush eating my food before getting my drink. i also had to take precautions because i didn't want to burn myself with the tea. another problem that the plane has one that one of the bathroom were out of order so there was a huge line just to go to the bathroom. and i also almost forgot to tell you that the plane was leaking water from the top. the person sitting in the next row was getting very frustrated with getting wet. is that even safe? i would never recommended this airways to anyone. by far the worse."
Pros: "Direct and efficient"
Pros: "The price was cheap but you paid for it in other ways!"
Cons: "I have never been experienced such terrible customer service in my life. Flew RT from NYC to Dubai. Flight from Kiev to NYC was delayed. The customer service rep who was the transfer agent when we arrived in Kiev from Dubai was so rude and dismissive. She could not tell us what time we were now going to arrive in NYC. I contacted the airline 2 months before our departure & asked for a window & a middle seat together. I received an email confirmation with the assigned seats I requested. However, the agent handed me tickets with two separate middle seats! I advised her that i had already reserved seats together months ago & she told me too bad, they can change our seats if they wanted to! I was completely shocked that they gave our seats away & at how rudely she treated us. We also tried to ask another agent at the gate what time we would now be landing in NYC (because we were clearly going to miss our connecting flight and needed to make arrangements) He was even more rude to us than the first agent! He said "how am I supposed to know that" then he said he couldn't help us and he needed us to move out of the line. When we asked if he could possibly look it up on his computer he completely ignored us & started talking to the person in line behind us. I was shocked at how bad we were treated & how little the agents knew. We finally found an information desk and one woman told us the flight time was 3 hours. When we told her that it took us over 9 hours to get to Kiev the week before, she then said it was an 8 hour flight. Needless to say it was actually a 10 hour flight. We were told that the reason the flight was delayed almost 4 hours was because the plane would not be getting to the airport until the new scheduled departure time due to delays in another city. Well we witnessed the plane in the gate more than 2 hours before we loaded. It was there the entire time, so that was obviously a lie. The seats were tiny and cramped and they do not have individual TVs. So uncomfortable for 10 hours! Since we missed our connecting flight in NYC, there were no more flights leaving that day so we had to stay the night and fly stand-by the next morning. All the flights were full due to it being the holidays so it took us over 45 hours to get home. Thank god that we were flying on Southwest Airlines from NYC to ABQ. They were so helpful and made sure to get us on whatever flight they could to get us home. Thankfully they had great customer service and were at least able to make the end of our journey a little bit better. I will tell everyone I know to NEVER fly with Ukraine Int. Airlines, no matter how cheap the ticket is. Spend a little more money on go on a reputable airline that will at a minimum have basic customer service. The boarding was a disaster as they kicked everyone out of the holding area and then made us all reenter after they checked us all off a list. We then stood in another line to board. We left even later than the new scheduled time."
Pros: "At least we had space since this flight was not full. The seats are tiny and cramped so the extra space of an empty seat was needed."
Cons: "Small, uncomfortable seats and poor customer service with this Airline overall."
Cons: "Worst airline experience"
Pros: "I sat in an empty row so space was not a problem. Despite the empty row this small plane offered more leg room than UIA's long haul flight from NYC to Kiev."
Pros: "Check in was a snap. Bags arrived just as I got to baggage claim."
Cons: "Flight was delayed 45 minutes. Cuing is not a strong point for Ukrainians."
Cons: "There was no food, everything paid, even that we had a 30 minute delay."