Low season | April |
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High season | June |
Cheapest flight | C$ 227 |
Same answers as on the first question. No food; no entertainment.
Same answers as on the first question. No food; no entertainment.
Good flight times going to and from Alaska. But for some reason, there were no empty seats showing when I checked in except for first class and the exit row, so had to pay extra for the upgrade. I changed it at the airport, but now have to call them for a refund.
Connection in Seattle was almost a disaster. Departure gate was changed but Departure display was never updated. Quite a few people were waiting at the original gate and had to run to new gate after it was discovered online. Display never updated.
The service and freezing in-cabin experience from Seattle to Honolulu was dreadful.
It was nice. Very comfortable. The only thing is that they kept changing my seat. That was very annoying and confusing!
Airline stewards for first class had an attitude not impressed .
Late to board and late to get off the plane too
They cancelled our flight at the last minute, then reassigned us to a flight where we were in middle seats. Their "food" was a set of crackers.
Crew was courteous respectful and attentive to request from passengers.
My flight was cancelled, therefore I missed the bus I was supposed to catch in Reno. and the only new flight that would work at all put me in reno at midnight instead of noon. I was not offered a place to sleep, nor a refund for my missed bus. I’m deeply disappointed by this experience and doubt I’ll fly with Alaska airlines again.
I notice that every time I fly delta or any American carrier, the staff seem tired, overworked, and not at the service level I’m accustomed to in Asia. They frequently crash into my arm when coming down the aisle. Food is shoved at my face with no greeting or verbal cue. The food portions seemed much smaller than usual and didn’t see much wine or beverage options. This is comfort plus? The plane was old and tired. The bathroom was dripping with mineral stains after a long lack of cleaning. The power socket did not work, although the USB output did. I really wonder why I’m flying Delta, I think it’s time to switch to ANA.
It was very good. Our flight was delayed and we as a result missed our connecting flight but rescheduled to the next day. The Need Help staff was so great and offered us compensation that was beyond satisfactory.
Excellent. No issue and it was on time and arrived early, the best!
The flight was great. The crew were a little terse about the size of my bag. It fit fine.
Screen didn’t play movies, do I was pretty boated the entire flight.
It was very cold because the air conditioner was on high power, and my son got sick.
Delta crushed it. Flight attendant in first was attentive and just never stopped. Honestly one of the best domestic flights I’ve been on.
Delta is one of the best airlines I have flown
Flight delayed about 2 hrs so it made it a VERY late night
It was a Red-Eye flight so was not comfortable enough to sleep, but seat was as expected. Crew was great and in-flight entertainment was excellent. Flight was smooth
Everything was fantastic. Modern plane. All the amenities! Although the paid snacks and meals are pure robbery. Like i understand airlines need to make money, but 11$ USD for an overnight oats with some nuts in it and barely any pieces of apple.... Highway robbery
The plane used to go to Chicago was a bit outdated and needed a refresh
My connecting gate in .Chicago was across the aisle from my arriving gate. Otherwise I would not have made my connection. So that was very fortunate.
I flew basic economy, so it was what I expected. Crew was nice though, and flight was quick. Would recommend for flights under 6 hours, otherwise would upgrade to something with more leg room.
Never happened, because of the first delayed flight I lost the connection and had to wait overnight and take two flights to reach my destination.
Bad, they delayed my flight, lost my connection flight had to stay overnight for the next flight and missed a lot of important meetings. 1 day totally lost!
Airline staff was good the checkin process was ok but the plane itself was very bad the comfort was worst it was worst and the most stiff 5 hours of my life i felt claustrophobic
Everything got delayed we were supposed to land at 1pm and landes at 8-9 pm … was horrible
Calgary desperately needs a star alliance lounge in the transborder area for United.
Brutal as can be … delayed by 24 hours then delayed and hour on the tarmac then delayed three hours in Chicago, screaming child behind me kicking the seat for the better part of 10 hours… couldn’t be worse
Never been on a long haul flight that didn't have on flight entertainment. I hope the way back is better !
Very easy boarding. The on board snacks were not good.
They canceled the flight with no reason given they should not be in business
We had a 44 minute layover ( ??? ) to change planes for our flight to SRQ. We landed at Concourse D, and the SRQ plane was located at Concourse B, as we were told in Toronto. We got to "B4" as directed by ( Delta Help ), in less than 10 minutes, only to see the flight we booked to leave at 2:28, was showing "DEPARTED". Back to Delta Help, got an extremely obnoxious and rude clerk who gave use two options, next flight leaving 5:20, on "B12", (STANDBY). or (CONFIRMED), leaving around 8:PM, not sure of the exact time because they took our seat request and gave us another boarding pass minus the exact time. We had been waiting hours for the 5:20 flight and at the very last minute a group appeared and were allowed to board. When the "standby" folks were summoned, several were allowed to board ahead of us, even though we were there much earlier. The clerk, who gave his name as Markus, a black man with a beard, was the most arrogant. rude and condescending individual in existence. When I asked him to repeat his name he said "what did it sound like?". Had I been thinking I would have answered to me it sounded like (markasshole) which is exactly what he was. When we originally got to that gate and asked for advice, he went on and on telling me he could only comment on the flight that was in progress, that ATL was a big airport, and treated us, both, in our 80"s like we were children unable to understand the process, and directly in my face in a loud voice, shouted exactly what we were already aware of. Not one ounce of consideration for our problem, of just trying to get home. When he called out the names of the remaining "standby" people, he left several go before us, even though we were there waiting hours earlier. He called out our names, John and Nubia, looked at us and shouted out that he only had ONE, and with a grin on his face, let another standby board, and told that person that she got the "lucky" last seat, still grinning, meaning we had to wait once again for the later flight. This obviously prejudiced and biased poor excuse of human beings needs to find a job he is better suited for, perhaps dog catcher or janitor, IMHO. This entire fiasco put us home more than 7 hours later than previously indicated on our original and paid for flight schedule. If Kayak continues to offer flights with different concourse locations and with only a 44 minute layover, they might also consider a more reasonable and reliable time frame for layover. It was a horrible experience and considering alternatives to this service is paramount.
Plane was tooo small, making cracking sound felt lime its breaking down. No tv, wifi doesn’t work. Only 2 restroom
Flight was re-scheduled for the next day. No voucher for a hotel offered. Boarding was delayed by almost 1 hour. No free meal or even water was offered on board. When tried to purchase a coke, was denied because they didn’t accept coins less than 1 euro denominations. A young male flight attendant was especially rude and unhelpful.
My connecting flight was switched without proper notice. Spent the night at the airport. Missed my hotel room and rental car due to this inconvenience. Trying to remain positive.
Unable to connect to their entertainment 'app'. Otherwise fine. Maybe a bit chilly.
Very friendly staff at the check in.crew was excellent in side the plane & service was great 👍
Our flight was canceled the morning of and we were given no alternatives, poor communication, and it cost us $2900 more plus five days to get to our destination.
There was no entertainment and no wifi working at all. At least Beer was free and it was a short trip. The staff on board were good
YYZ air Canada security messed up which led to my kids missing their flight and having to go on a separate flight later in the day without the rest of the family. Customer service was horrible and have no sense of urgency or compassion for their customers. They refuse to compensate for their errors and making my kids wait hours in the airport. This isn’t the first time we have had issues with this airline and I won’t be flying with them again.
Cancelled flight had to fight for a hotel voucher and lost my upgrade. Not great business.
Our flight was delayed by almost 1 hour, and this negatively impacted our experience. Everything else was OK.
terrible delay then had to change planes then delay again
5 day of cancellations and errors. Several days due to weather and several due to broken planes. Nightmare
The baggage handlers at Toronto did not load anyone's baggage onto the jet. We sat at the carousel in Pittsburgh for a half hour before anyone told us.
Delay Delay Delay Canceled Terrible customer service Ended up renting a car and driving overnight as that was an easier option than dealing with Air Canada
Flight was cancelled had to stay 29 hours at airport for next flight to Washington DC then to CVG
Flight attendants were delightful, smiling, anticipating needs, and overall excellent. Pilots kept us informed and made 1 of the best soft landings!