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The food could be better, the beef was quite tough. The crew were friendly and helpful on this flight, which has not being my experience on other Ethiopian flights.
The food could be better, the beef was quite tough. The crew were friendly and helpful on this flight, which has not being my experience on other Ethiopian flights.
The crew were extremely unfriendly. The plane was dirty and the entertainment system did not work, so they did not even give out earphones to anyone.
Same but worse than international. The inter African flights are worse.
The entertainment (movies) blockbuster and classics never change. I am a frequent Ethiopian flyer and this should be addressed. Not much changed from my summer flight and my December flight. It is annoying - surely you can update the selections more often. Same with food options. It becomes extremely boring to be offered the same exact meals from Washington to Addis to Maputo every trip, each time. AS
Entertainment was very poor. Couldn’t watch anything. Ear pieces were the wrong type .
Food was horrible. Our flight was not comfortable due to turbulence, seats was not comfortable, Very tight barely can not move anywhere.
The check in staff was amazing. Best customer service! The plane was old! My entertainment on the first flight didn't work at all, in my seat or in the seat next to me. The bathroom doors were old and troublesome. One of the bathrooms, the whole sink panel was broken. Everything felt old and falling apart. The airline stewardesses were amazing and quite hospitable. When there were delays, they kept us well informed. Transit was GREAT! I wasn't sure how I would make it to my next flight in 1 1/2 hours but the security lines were short and efficient. The C gates in Addis Ababa were CROWDED! That whole space downstairs was too crowded and challenging to manuever. I usually fly Ethiopian within Africa and was interested to see how the experience would be intercontinental. Overall, I would choose it again if it was cheaper than Delta/Air France or Lufthansa/KLM. I wouldn't make it a first choice if the prices were the same because the planes are so old! The food and entertainment also weren't as good. Good selection of movies but as I mentioned, on the first flight they didn't work at all (I slept so it was okay) and the 2nd flight it was glitchy. All in all, I didn't hate it but it would be a first choice only if it's cheaper.
The wifi service was really poor I try to use it the service was extremely poor if that could be improved that will go a long way
The food really sucks And they really need to work on entertainment The movie selection is herendous .
Hot, uncomfortable and very rough take off and landing. Very regrettable.
Food quality is deteriorating each time, last year was very good. I avoid the plane food lately.
Boarding time was a bit slow causing the flight to not leave right at 5 pm,but other than that it was fine.
I like the frequent mails we get when there is an update. Please keep it up
I have traveled to probably over a hundred locations worldwide, but had only one mixup of airport in Shanghai. Until Iceland and Stockholm. Reykjavik has 2 airports, Stockholm 4 (!). Please indicate clearly when a departure flight is scheduled from an aiport other than the international aiport. That would greatly reduce stress. Thanks
in the front - higher class of business - sitting in the same seat (with one empty in the middle) is not acceptable any more. need the business class to be as we paid for.
we had to unexpectedly check a bag, the flight was late getting in
There was a two hour delay because of incompetence in scheduling fuel truck. Further, upon arrival in Roanoke, hand baggage was sent to baggage claim. We carry hand baggage because it contains valuable or sensitive materials that we do not want going through the baggage system. This is very poor and United needs to perform better.
The plane was modern and clean. TAP staff at the airport as well as the flight crew were professional, friendly, and helpful. Overall, a great experience.
Perfect although it took an hour to board the plane but other than that it was great
The quality of the aircraft and the professionalism of TAP's staff were perfect. The quality of vegan meals can be hit or miss depending on the airline and the city of departure; on this flight, our vegan meals were quite good. The boarding process for the connecting flight in Lisbon could have been organized a bit better, but it did not spoil our overall experience with TAP, which was excellent. I'd definitely recommend TAP to others.
O comissário não nos serviu bebida no jantar. Quando voltou somente serviu água.
TAP needs to allocate gates at airport. Boarding and disembarking using buses is tortures in hot weather.
Air Canada from Edmonton to Toronto was disappointing but Lufthansa from Toronto to Frankfurt was excellent.
I ended up buying (for $340) "extra space" seats because I my flying partner was given a STY boarding pass, leading me to conclude that she was on standby and that we had to buy seats on the flight. I later learned that the flight was not sold out and that we could have gotten on as usual. To be honest, I felt swindled.
It was a short flight, no real service (which is okay). Very bumpy because of weather.
My school age daughter was not sat near me. We left almost an hour late. Therefore arriving late and missing another flight. Since it was not a connecting flight there was nothing Lufthansa could do about it. After the selay in take off and arrival we waited almost an hour for baggage claim. There was zero concern for my inconvenience. I asked if we could insure being seated together on the return. They stated no because we booked through Kayak. I typically love Lufthansa. This was very disappointing.
I'm Canadian. I have the unfortunate experience of pretty not having the choice to fly with them. THEY ARE TERRIBLE.
didn’t even get to go one of my returning flights cancelled and I wasn’t even in their system, vacation ruined thanks for nothing
Did not appreciate being bumped from the seat I selected during checkin the day before the flight by an overbidding fellow passenger… I am also a paying customer Lufthansa!
Everything was fine except that the ground personnel in Toronto wasn't able to operate the jet bridge, so that everybody was stuck in the plane after landing for 40 min, so I missed my connection.
They have more than 4 hours delay, and broken all my bags
Nothing -they cancelled the flight with less than 12 hours notice