YTO - CLO
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YTO — CLO
27 Nov — 4 Dec1
Return
1 adult
Economy
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Sun 27/11
Sun 4/12
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Good to know
Low season | January |
|---|---|
High season | December |
Cheapest flight | C$ 325 |
Average price round-trip | C$ 886 |
Good deal round-trip | C$ 842 |
Good deal one-way | C$ 447 |
Best time to beat the crowds (13% less expensive on average)
Most popular time to fly (25% more expensive on average)
Flight from Toronto to Cali Alfonso B. Aragon Intl
(avg. price over the last 2 weeks)
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When to book flights from Toronto to Alfonso B. Aragon Intl
Estimated round-trip price
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Top tips for finding a cheap flight out of Toronto
- Looking for a cheap flight? 25% of our users found flights on this route for C$ 447 or less one-way and C$ 842 or less round-trip.
- The cheapest flight from Toronto to Cali was found, on average, 75 days before departure.
- Book at least 4 weeks before departure in order to get a below-average price.
- High season is considered to be November, December and January. The cheapest month to fly is January.
- Morning departure is around 20% cheaper than an evening flight, on average*.
FAQs for booking flights from Toronto to Cali
Top 4 airlines serving Toronto to Cali Alfonso B. Aragon Intl
Scores according to KAYAK customer reviews7.9
AviancaOverall score based on 13872 reviews
8.0Boarding
7.9Comfort
8.2Crew
7.8Entertainment
7.4Food
Pros: "Nothing"
Cons: "Five hours of delay are unacceptable"
Cons: "Respect the scheduling!!!!"
Pros: "Crew was very nice and helpful"
Cons: "There were no options for food and I don’t like their only option so I did not eat"
Cons: "All good"
Pros: "The seat was very comfortable"
Pros: "The service of the counter personnel"
Cons: "Entertainment"
Pros: "Flight delayed"
Pros: "The Crew and the clean aircraft."
Cons: "nothing."
Pros: "Crew was courteous,helpful."
Cons: "Food."
Pros: "Was beautiful"
Pros: "Crew"
Cons: "Less time to get out..."
Pros: "Was the crew amazing"
Cons: "None"
Pros: "Everything was great"
Cons: "Keep up the awesome work everyone does"
Cons: "The plain was too small"
Cons: "Bathroom a little dirty but in middle of flight"
Pros: "Service"
Cons: "Food"
Pros: "Service on time and on point"
Cons: "Nothing really, had a good experience"
Cons: "Asked to move repeatedly between gates, and an hour late without explanation or apology"
Pros: "Speed and On time"
Cons: "The plane"
Pros: "Service, food, entertainment"
Cons: "Everything was great!"
Cons: "The food was gross the flight was four hours late. Horrible service"
Pros: "They were almost an hour late in departing"
Pros: "Excellent service, comfortable seats, plug to charge your electronics"
Cons: "No complaints"
Cons: "N/a"
Cons: "Too many delays and cancellation of my direct flight causing a new route which included a layover. Avianca has become increasingly unreliable. Their in flight services used to include food and now only refreshments are provided. Even in the business class section you are only provided with drinks. I would caution people and look for other airlines."
Pros: "The complimentary movies are the best."
Cons: "Did not allow purchase of cocktail in flight."
Cons: "The delay!"
Pros: "Everything was good."
Cons: "The transport from gate to gate . To far"
Pros: "THE FLY WAS ON TIME GOOD SERVICE"
Pros: "Excellent service, great flight, and nice people"
Pros: "NOTHING"
Cons: "I don’t even know how and where to start.. Avianca has given me issues in the past and I have decided a few more times to give them a chance. Avianca has a culture of rude and “take advantage of people” culture. I went through hell on my last flight. Left us on our connection flight in Cali, Colombia made us (15 passengers) wait for our bus we all had to pickup and carry our luggage’s out to the streets rcause they don’t have enough money to pay for a cart when we were actually in that situation because for them. Next day we were transported (they show up 2 hours later from the promised time) we were transported to the airport to actually catch a flight to another different city to then arrive wait 4 more hours to catch a plane to our final destination... a 3 hours and 45 minutes flight from Miami turned into a 4 different city, hotel and nightmare, luggage’s were broke and everybody turned out to be rude rude rude rude!!!!!!... I am still waiting for my $200 promised Boucher. This is my last time flying with AVIANCA. I am a frequent flyer and have made the decision to fly AA from now On... Actually just purchased a ticket which was actually $100 more than Avianca... nothing like great service and respect towards your clients... I’m also making sure NOBODY flys with AVIANCA."
Pros: "The flight was smooth and the staff was very friendly."
Pros: "The route, not much waiting time, the food."
Pros: "Everything was great"
Pros: "Nothing"
Cons: "I never got to my destination on the date I want it"
Pros: "Not exceptional but very good"
Pros: "The service was excelente; on time."
Pros: "Nothing, missed our flights. The service was horrible and they were talking badly about us in Spanish, knowing we were English speaking. They didn't realize we knew Spanish."
Cons: "Horrible customer service."
Pros: "No Meal compensation"
Pros: "The plane was on time and all of the staff were friendly."
Cons: "I didn't like that there was no ice for the drinks."
Pros: "On Time, Great Staff"
Cons: "The personnel in the airport were at times confused about the Bogota-Cali departure time. It has become a habit to change departure time and gates."
Cons: "The flight was 1 hour late"
Pros: "Everything was great..."
Cons: "Boarding was very slow."
Pros: "excellent service on board"
Cons: "The flight was delayed in Bogota and I lost my connection with the fligth to Madrid, and I had to stay 1 day in Cali, I lost other connections in Madrid due to the delay and hotel reservations. besides that I had to buy new tickets to my connection in Madrid and Avianca didn't help at all."
Pros: "Nothing"
Cons: "After lost my connection (10:50 pm) due to delay from San Juan it was transfered us to the next flight (1135). After one hour inside the airplane it was returned to the gate and the flight was suspended. They transfer us to the next flight at 0535 after two hours complaining. Its original plan was accomodate all passenger in the first three flight to Cali. We felt that they fail to indemnify correctly if it considered the high price of the flight tickets."
Pros: "Everything is perfect in this app"
Cons: "Take long time to take the money from the bank"
Nice clean planes. Easy check in. No long wait for the connecting flight. Checked luggage arrived as it should. food was pretty good. Needed to talk to an agent when booking and got someone in person on the phone who was very helpful. Price was right. Would recommend COPA to friends for sure.
All 4 Copa flights were excellent, but on all 4, the food was seriously bad (and I normally like airline food!)
lost luggage permanently
Pros: "The service"
Cons: "N/A"
Pros: "Crew was great. Seat not super comfortable, worn out support. Entertainment very limited for five hour flight. One movie option playing on shared screens. A kid movie."
Cons: "More comfy seats and entertainment options. Crew, however, was excellent."
Pros: "Never flew Copa Airlines before. I would definitely fly with them again. Flight from ORD to PTY was top notch. Crew and aircraft were excellent. PTY to UIO was an older aircraft that didn’t have all the amenities that the newer plane had, but the crew was still excellent."
Cons: "We were scheduled for a 7 hour layover at PTY. When we arrived we found out the plane we had just gotten off of was continuing to UIO. That flight never showed when I was booking the trip. It would have been nice to receive some kind of notification that a better flight option had become available."
Cons: "The crew nerds ti ve More people person, their Attitude toward the Passangers was rude in More than one time"
Pros: "flight was non stop and arrived more or less on time."
Cons: "boarding in PTY was awful--total chaos. Seat was uncomfortable meal was mediocre"
Pros: "En realidad todo muy bueno"
Cons: "delay"
Pros: "I liked that everything was smooth and everyone was helpful"
Cons: "The attention of the staff could have been better, never the less, they were an amazing crew."
Cons: "Atention and service"
Cons: "Big delay"
Cons: "No room in business class overhead for our bags. Seats head little padding. Very poor quality biz class seats. Food mediocre and not edible. No bottled water."
Pros: "the meal was nice."
Cons: "that I was crammed into a seat. I was seated in the back row and the person in front of me leaned their seat all the way back and because of my height I was literally stuck. Flight attendants wold roll eyes if I didnt understand their spanish immediately or spoke english to them."
Pros: "Under normal conditions, an average Copa flight is better than most other airlines. And even though I can't point at any one particular thing that I liked best, I can certainly say that this was a well-above-average flight."
Cons: "Food is not what it used to be."
Pros: "Nice selection of movies."
Cons: "Everything else was wrong with this flight. It was delayed for almost three hours with no explanation even though passengers were asking about the reasons. All our questions were simply ignored. They gave us coupons for food for ten dollars. Nothing can be bought with that money. And they didn’t have coupons for everyone so had to wait a lot until they brought all the coupons. Boarding was a nightmare. Crew couldn’t care less. A woman refused to seat far from her “kids” (about 9 and 14) and flight attendants didn’t do anything ti stop the woman from blocking the aisle. We were already almost three hours late. Overall the worst experience."
Pros: "Flight was on time and everything was smooth"
Cons: "Plane was a bit too small coming from tampa to panama"
Pros: "On time"
Cons: "Chairs"
Pros: "Friendly crew"
Cons: "NA"
Pros: "It is a short trip from Panama City to San Andrés. It was even better when I got a free upgrade to the executive seating. The crew was polite and professional. No complaints at all."
Cons: "I was not able to board my connecting flight from Panama City Panama to Cali Colombia and was told there were no more available flights until the next day. I was very dissatisfied and upset and cant believe they can just bump someone out of a plane that has already paid for the flight. This is the worst experience I have had with an airline in my almost 40 years! I would like to see how we can get a credit or refund for flight!"
Pros: "Outstanding customer service; complimentary food AND alcoholic beverages; on-time flights; great value!"
Cons: "Cabin temperature could hsve been cooler."
Pros: "Food was particularly good in business class."
Cons: "Very minor point on not having an entertainment system, but the flight was short at just over 1hr. It was hard to understand some announcements over the speakers because of the sound system plus the fast talking with heavy accents"
Pros: "But... when I purchased a tkt online. For some reason the name on last ticket I purchased was on the next COPA ticket. A 300.00 purchase. Because COPA does not change ticket holders names it was a total loss. I bought the ticket for a student in Cali to come and meet me in Panama City I couldn't afford to buy a second ticket so Victor stayed home. Every other Airline charges a minimal fee to make changes on a ticket so now there is a credit at Copa Airlines for a person that will never ever use it.... such a waste of time and money. Barb Langman from Lafleche Saskatchewan Canada"
Pros: "Staff was very polite and courteous. Plane was comfortable."
Pros: "Flight attendants wonderful. Very accommodating no language barrier"
Cons: "Great experience"
Cons: "The food was not good and cold. there weren’t options on entertainment"
Cons: "The pilot did a very odd and scary turn to the plane. He then raised the plane so rapidly that nobody knew what was going on. Not a word from the pilot or the crew of what had happened!!!! Extremely dissapointed!!!!"
Pros: "Everything was fine except my husband and I were not aware that food was going to be served. My husband only eats kosher meat and I am vegan so we were not able to eat."
Pros: "flight punctuality, food."
Cons: "No movies"
Pros: "I la la love travelling with Copa! I book with them whenever possible!"
Cons: "Nothing really. My back was tired from sitting 5 hours but I don't put the blame on Copa for that! 5 hours of sitting does that to a person."
Pros: "Somewhat inexpensive fare and flight times mostly convenient."
Cons: "Service is terrible if you look Asian and don’t speak Spanish, but, if you look Caucasian, it won’t matter if you speak the language or not."
Pros: "Left early and arrived very early. My exit row seat was very comfortable with terrific legroom. Crew was friendly and seemed to know their jobs very well. Once in Panama I breezed through immigration (no line) and the bags arrived very quickly."
Cons: "The dinner was just OK. Not inspiring."
Cons: "Very limited Business Class menu. No entertainment system."
Pros: "The call center was not accured The fligh atendent did'nt pay any attention"
Pros: "Excelente !10.0 un placer viajar con Copa"
Pros: "Everyone was very friendly and kind to help us out. They treated us like royalty because we missed our connecting flight"
Cons: "We got reprimanded because of our bigger crowd, but once we got in order everything was fine."
Pros: "Service and on time."
Cons: "Service and being on tine."
Pros: "Overall good experience. Crew member were polite and pilot did well flying."
Cons: "Seats uncomfortable and way too cold in the plane."
Pros: "Good service and food"
Cons: "The first crew was a little bit rough with customers. The service was good but it will be better if they were a little more friendly."
Cons: "Do to Irma in Florida I had to evacuate 2 days before my flight. I call to re schedule my flight from Tampa and they were not flexible at all charging me an ridiculous fee!!!!"
Pros: "Got upgraded to first class"
Cons: "Started bad with copa giving it to Avianca, and their flight dis not go out, deleyes etc."
Cons: "Boarding"
Cons: "Everyone everything"
Pros: "Excellent service"
Pros: "The plane was very comfortable and the crew was fantastic"
Cons: "The boarding was a nightmare no gate printed on boarding pass and a gate attendant told us the wrong gate and we almost missed our flight"
Pros: "Friendly service leg room"
Cons: "Food"
Pros: "Easy and fast connections. Flight on time.great"
Cons: "The most unprofessional crew I have ever encountered."
The food could be better
Room on aircraft was nice main cabin. Interaction with cabin crew could of been nicer....only seen them once
Incompetent crew at the boarding counter. Never flying AA again.
Like: seats and room, I’m 6ft 3in, 250lbs In flight entertainment Improvement: Care and maintenance of the seats: we had throw-up or something on our seats/trays that weren’t cleaned before we boarded In flight entertainment, either have monitors built into the seats or provide AA Wi-Fi while boarding or if there is a delay and passengers are on the plane
Overall the flight was okay. My problem was with the tepareture inside the aircraft. I was freezing entire trip.
Allowed last minute early boarding due to medical issue. Food? Really? Good movies
Flight attendant reminded passengers of mask policy
Brand new aircraft
Fast boarding and on time.
Cons: "Everything ok"
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Pros: "Everything was on time considering the heavy Holidays travels."
Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
Pros: "Seat extraordinarily comfortable"
Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"
Cons: "Food quality"
Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."
Pros: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."
Cons: "Typical tight seating, aircraft showing age."
Cons: "The wifi signup process not seemless with Android."
Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"
Cons: "Make seat available for two of us together not every one in a deferent row"
Pros: "No"
Cons: "No"
Cons: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"
Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."
Cons: "KTerrible coffee. Tasted stale"
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Cons: "Un necessary delays from start to baggage pickup"
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Cons: "Bag was delayed and damaged"
Pros: "Nice crew"
Cons: "Old equipment"
Pros: "Crew was great!"
Cons: "Was really poor choice of food."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Pros: "Boarding was a breeze"
Cons: "N/A"
Cons: "The entertainment screens did not work in my seat and my wife's seat."
Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."
Pros: "Thanks everything was on time. Very nice cre"
Cons: "N/A"
Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"
Cons: "The seats are hard although spacious for a 3 set row."
Pros: "At least the gate agent was pleasant when she told us she couldn't help us and gave us information to get rebooked."
Cons: "That our bags were late coming off the plane and instead of being able to put them on the connection belt we had to take them up to recheck and rwtag them."
Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."
Pros: "Agents were very helpful"
Cons: "Food"
Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"
Pros: "Friendly crew"
Cons: "Zero Entertainment. Flight delayed around 30 minutes, which gave me a heartburn as we had to catch the next flight. No priority plus lounge near this gate in Toronto"
It took 2.5 hrs wait time to get wheelchair, even then had to walk to the gate due to bad planning. The flight was delayed 2 hrs making me miss the connecting flight in Zurich. Was told I’d fly to Frankfurt to catch another connection but ultimately was sent to London and then on to Delhi because YYZ was just disorganized. Never flying air canada again. The crew was unhelpful, irritated, just bad hospitality.
The air temperature could've been better. It was really hot the whole flight. No free snacks or food offered for a 6.5 hr flight. Drinks were only offered once.
They cancelled my flight and had nothing else available at the time I needed to fly, so I had to book with another airline that was $200 more for the
Airplane arrived late at the gate. Staff was not prepared to board a passenger with disabilities. Boarding was long. Crew member treated without respect a passenger that was worried about missing a connection. It took longer than expected ro get a gate at the airport.
Flight delayed by four hours
Great crew on this one.
Small seats means other passengers thoughtlessly take up your space. At least it’s a short flight.
Cons: "They should make the rouge player app so that you can see the entertainment options before you are trapped on a plane with no access to WiFi. The offering is pretty sparse, and had I known beforehand I would have brought other content"
Pros: "Very good. No issues"
Pros: "The actual flight itself was fine."
Cons: "The five hour delay of departure was not fine."
Pros: "Flight was late leaving and I had a connection flight - they changed my seat so I could be at the front and get my bag easily and run to get my connecting flight. Everyone was very helpful."
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Pros: "The crew was sweet and friendly."
Cons: "When one is trying to watch a movie, you can't hear anything. The connection was very very poor."
Cons: "5 hours delayed because captin was late."
Pros: "Nothing"
Cons: "The fact air canada booted me and my year and a half year old off the plane. They gave me no compensation for the fact that they did this. So not impressed"
Pros: "The plane was quite new, and that's pretty much it."
Cons: "The food is unsuitable for human consumption and so as some of the crew were unsuitable for the position."
Pros: "Air Canada couldn’t have been better, I missed a flight they waived their fees and got me on the next direct flight home. Wonderful service !!"
Cons: "Both my flights were cancelled and I had to fly out on a later flight . Thus greatly inconvenienced myself as both times it meant I did not reach my destination until the middle of the night. I hope I never have to use Air Canada again because I always have something negative happen when I fly with them!"
Pros: "My taxi driver comments that " Air Canada is terrible; I'm sorry you fly them!""
Cons: "Nobody ever around to help you; your anxiety is through the roof just trying to get help or any glimmer of kindness! And forget the bastards refunding you!"
Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Pros: "In flight movies were clutch"
Pros: "Was not impressed with this flight. Honestly this experience will make me reconsider booking with AC in the future."
Cons: "Check in at Houston is terrible. Air Canada made us transfer our own luggage between flights causing us to almost miss our flight. This should have been indicated when booking the flight, we would have purchased a different flight. When we got on the flight, overhead bin was too small for my husbands carry on and a flight attendant whisked his bag away before we could ask where she was going. She came back without the bag and we asked where she had taken it- she had checked it without asking us if this would be ok. The bag was full of valuable breakables as well as our cash and cards. We asked if we could get the bag at the gate and she said it would come out on the carousel. So we spent 3 hours completely stressed out. Drinks were only served once the entire flight, more water should have been offered. When we got off the plane one of our bags had gone missing. We had to wait 2 days to have it delivered. It was delivered at 4am in the morning. Overall compared to the previous United flight, Air Canada has lots of room for improvement."
Pros: "Didn't crash"
Cons: "The seats for economy were way too small...we felt crammed into our seats and crowded the entire flight. We didn't like all of the extra fees compared to West Jet that we flew on our way home. Food vouchers were pre purchased and the crew records were not updated."
Pros: "Everything was perfect"
Cons: "No end to delays."
Cons: "The flight attendants were jerks. Why can't I listen to my headphones before takeoff? Because of the safety speech? Are deaf people not allowed to fly? I was asked to take my headphones off during the safety speech, which I did. I put them back on after the speech and was yelled at. The lady in front of me had a dog. The lady across from me was talking on her cell phone. And the kids behind me were playing games on their iPad with no headphones and the sound on. No one said anything to them. Screw this airline."
Pros: "Nothing !!!"
Cons: "My luggage did not arrived until 4 days in to my trip. I was told that some of my luggage ended up in China. It messed up the wedding ceremony that I went for. Gifts that I bought all got broken, the bag all torn. Air Canada refuse to upgrade my flight as a compensation. All their representatives did not help or provide any support. Other than stating "we are sorry". I and my family and friends will never fly with air Canada again."
Pros: "Everything came on time. Staff was professional during a difficult situation"
Cons: "Air Canada seems to lack organization or any coordinated effort through out the organization. They have a fully booked flight and instead of making people with hard case luggage check them they crowd them in on the same flight where there are delays trying to get peoples luggage to fit into the bins. Also through the 4 Air Canada flights flight attends were constantly running down the aisle and hitting customers shoulders and not apologizing. it was also disruptive when people were trying to sleep (these were the 3 flights going to hawaii through calgary and vancouver and then back through vancouver. Probably will not fly with Air Canada again till corporate starts considering clients."
Pros: "Fast loading and unloading."
Cons: "Late!"
Pros: "The entertainment was horrible, seats so uncomfortable. Service was really bad and overall to cramed"
Cons: "Change the seats and give a bit more space. Get the flight attendance to not be jerks and do their jobs"
Cons: "It was cancelled."
Pros: "Nothing"
Cons: "They refuse to let me and my friends catch a flight....and they didnt even let us on standby...we had to get a rental car to drive back to nyc...the worst service ever....it just wasnt right to leave us stranded"
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pros: "Logan checking with own security checkpoint Boston to Toronto tv great Staff professional"
Pros: "It was an easy flight and went smoothly."
Pros: "-Free entertainment system -Included electrical outlets for every seat"
Cons: "-During boarding I was forced to measure my carry-on and told it was too large despite taking it on hundreds of flights (including numerous Air Canada flights) in the past. Not the best first impression of this Air Canada flight."
Pros: "For a small aircraft like that, it was really comfortable."
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Pros: "Crew was nice and very helpful.. Nice selection of movies.."
Cons: "Food could be improved.. no flavor and it looked over cooked.. Drinking cups could be switched to paper cups.. or recycled one's.. Packaging and overall rubbish could also be reduced. 777 seats were to narrow.. bigger seats are a must for such long flights. Internet access could be free.. with a limit of course.."
Pros: "The process through Heathrow was easy and efficient. Boarding was fairly quick for an international, large flight. The staff were always accommodating and friendly. I was comfortable in the seat, I am a small person but I did notice that the seat was significantly larger than other flights I have been on, and appreciated the entertainment, which had a great selection of movies."
Cons: "The meal served was very nice. The snack served after was a spicy chicken wrap and I really must question the wisdom of serving anything spicy in an enclosed environment with a limited number of toilets."
Pros: "Flight - seats were comfortable"
Cons: "Ground personnel lax"
Cons: "Nothing"
Pros: "Flight was short. Crew was very good"
Cons: "Not much to like in a short hop in a small plane."
Pros: "Great crew. Gracious and helpful."
Cons: "Kayak was a nightmare to work with."
Pros: "Nothing in particular. Just the staff was very welcoming and nice"
Cons: "No complimentary entertainment at all, I was bored the entire flight. Not even an overhead TVs. Little to no room at the seat. I felt very crammed and I was sitting near the window."
Pros: "Haneda is a beautiful airport and the airline staff there were great, as service generally is in Japan."
Cons: "need to devise a better boarding process--small number of zone 1 and 2 passengers, then massses in 3, 4, and 5. More zones or more thought into how to improve customer experience for all."
Pros: "Nothing"
Cons: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."
Pros: "Love Air Canada"
Pros: "Most things where fine. Food decent for airline food, slight delay in boarding but still made our connection."
Cons: "Tried to signal stewards for another beverage but got no response. Lack of customer service."
Pros: "It was okay."
Cons: "We were delayed by an hour due to a fuel issue. The food was horrible. I will never fly Air Canada again."
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