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Austrian airlines lost my bag in Vienna and it took 2 days to find it and deliver it to me

I paid for carry-on bag, but they did not let me take it on board, persuaded to check it in because the flight was full. I agreed to help them out, and they mixed up tag numbers and my bag got lost. I had very valuable things in there, and my whole vacation experience was ruined. I even asked the boarding assistant why the tag number was different from the assigned one, but they assured me it was alright and the bag will arrive to my destination. Nothing arrived of course. Incompetence of boarding assistants cost me the loss of all my things.

They lost our luggage and there has been no news for 5 days. I called their office and they said they can’t help us, we don’t do anything about it.

My flight was changed, you over charged me for a change fee and seats that I did not get, I was out on standby with Austrian airlines. You stile $600 from me.

There was not enough sparkling water and beer during the flight. Coffee was not hot

The crew was attentive but not intrusive, and was always kind in every interaction.

Austrian was not the issue. Kayak was terrible The flight was canceled. Frustrating but it can happen. The worst was Kayak's customer support around re-booking. I have chatted with a bot, than with a person who insisted the flight was still on as originally booked. while chatting i went on Austrian web page and told the kayak chat lady that the flight is shown as cancelled. She said she will escalate this and that someone will contact me within the hour. When I have asked her to give me the details of the flight she sees, She gave me the general A to B and return B to A. Totally unhelpful. After two hours I contacted them again, They were still saying the original flight is as scheduled and when I explained again I was told I will be contacted within 2-6 hours. NO ONE CONTACTED ME EVER SINCE! I have than contacted Austrian directly and was rebooked on a difficult flight. Kayak continued to send me irrelevant updates about my original flight. Terrible customer service at time of need.

From all the segments I flew it was the only one I did not get the option to choose ni seat, I did not get the quality of seat I had paid for. Crew was nice, airplane was clean, but no food, only water and a small courtesy chocolate. Everything else you had to pay for.

Management and staff att viena wasn’t professional,and they are not good by how to communicate and solve the problem, I was shocked , as I know Austrian airlines was amusing Thank you

I bought the ticket a month before my flight but checked in couple hours before my flight and had to wait seat assignment just before take off. On top of that there was not enough room in the overhead bin for my luggage.

So bad we never travel with Egypt air bad service smells bad food bad Ching my sets to back

Horrible old filthy airplane with brooking seat and entertainment system

Boarding was a nightmare. Still the B773s don’t have WIFI and are a something from the 90s in terms of comfort.

Cairo airport has probably the most stressful and overcomplicated security system in the world. Can't really blame Egypt Airlines.

I have been traveling for over 30 years, and this was THE worst experience ever. The guy that was checking in at Dubai, didn’t have any professionalism or curtesy. During the flight, You had to wait a while just to get something to drink. They didn’t transfer all my luggage, even after they made me pay $155 extra for one small gallon of Zamzam water, and that luggage is still missing after three days of my arrival. NEVER AGAIN..,

The seats were broken, crew didn’t really care about service, boarding was not priority for business class, my bags arrived last

The bathroms were disgusting by the end of the fight.

Greater clarity in organizing line-ups for the various boarding groups would have made it easier for all. Due to the many children, the announcements could not be heard clearly enough, so a simplicity in organization would have helped.

I had a great experience with EGYPTAIR. They offered me to check in my handbag which made it very easy since I use a cane. Thank you to EGYPTAIR crew for making sure everyone is receiving the right services.

Too difficult to indicate and receive vegetarian food. And staff was rude about it. Other passengers felt sorry for me.

The crew and the flight was excellent. Captain kept us informed about weather and possibly of turbulence and I appreciated that! The only thing is they didn’t have tv monitors. Other than that, everything was great.

Terrible. Flight in the morning was circling in air for 45 min due to weather then rerouted to a location further than the final destination to refuel. Sat on tarmac for almost 2 hrs to refuel. Flight was originally to land at 9:30am, we arrived at 2pm and then waited another 30 “for an agent”. Then afternoon return flight was delayed again 3 times for weather then cancelled. Auto rebooked was for the next evening! Just miserable.

Boarding was late, but we still made it earlier than scheduled. I still can't understand how a national carrier doesn't offer food or snacks on flights and charge you for them. It's a national carrier of Canada, not some low-cost airline; this shouldn't happen. Friendly crew.

I have never been on an older or dirtier plane.

Late, almost 3 hours late. I have whiplash from how many times our ETA was changed.

First time with air Canada an we had to wait for our plane due to mechanical problems. I besides that it’s not much different than the other airlines. Maybe if I upgrade to premium economy it might be better. But I’d it worth the xtra money layout..? Like to hear that from other customers.

The nicest thing I can say about Air Canada is that they are consistent. Consistent delays plagued our trip. We never had one leg of the journey as scheduled.

very disappointed with Air Canada, flight delay more than 4 hours.

It would’ve been very helpful to have people directing traffic when we got off the plane at the Toronto airport however, the person who appeared to be having that responsibility was sitting on a chair playing on a cell phone instead of doing their job

The seats were very cramped and they kept turning on the lights which made it hard to rest.

Crew had connection details for only 2 other flights and gave less than empathetic guidance.

This is the worst part of the journey. The Lufthansa flight was delayed, and I missed the connecting flight. Lufthansa staff have not been helpful in rebooking the subsequent flight with Air India (another airline that is part of the Star Alliance). Lufthansa told me it's not their responsibility, and Air India says the PNR is part of Lufthansa, so they are not responsible for rebooking. Lufthansa customer service asked me to contact the counter at Delhi airport, but no one was available there. I am caught between these two airlines, and ultimately, Air India decided to reschedule my flight after 18 hours. I am stranded at Delhi airport. I can't go out because if I do, I can't come back in, and I can't get past security to get food. My 3-year-old and I are stranded here for 12 hours without food and water.

I wasn’t able to make my flight due to Kayak’s inability to simply update my name on my trip from Nick to Nicholas. I would like a refund.

Seats were terribly uncomfortable! Couldn’t sleep! I paid for good seats when scheduled with Lufthansa, got crappy mid-section seats on Air Canada!

Cancelled flight, that morning! But got us on an Air Canada flight!

The seats are much too narrow and the arm rests are hard and awkwardly high, resulting in shoulder cramps. I am an average sized person ( definitely not overweight). The seats are a similar size to car seats with the added discomfort of incorporating hard plastic arm rests, that force average height individuals (I'm 5 ft 7 (f)) to hold their arms uncomfortably for several hours. The seats are much too close to the ones in front and behind making it extremely difficult to allow fellow passengers to get out, especially when the seat in front is declined. The leg room also necessitates knees banging into passengers backs for the entire flight. This used to be a quality airline who now offer mediocre service for premium cost, coupled with charging exorbitant prices for basic needs, like a seat, or luggage. Blatant and unabashed gouging of clients.

Efficient boarding. Good flight but seats were quite uncomfortable considering we'd already been sitting on two flights, total 13 hours or so. Would have liked to have prices on the menu of amenities on the plane. We could have used more water. Restrooms and nonalcoholic beverages at no extra cost, not much else. I realize these were discount tickets, and the airline has to break even, so I can't say we were expecting amenities to be plentiful. Still, it's nice with long flights to discover a few. Very pleasant crew though.

my flight was at 3:45 after that they delayed to 4:40 I have transit from Chicago to Frankfurt and Frankfurt to vina airport from vina to Erbil buy the Time I come to Frankfort my other flight left me I have to stay at airport all day with my 5 kids ask for help no one help me I spent at airport almost $450 just for food was horrible flight ever I call and ask for hotel from united customer service they been telling me we can’t provide any hotel I need some refund or fixed my flight when I return to America need some one respond my email

boarding needs to be streamlined load the back of the plane first

Terrible. There was a rattling noise the whole flight. The internet didn't work after I paid. Boarding is very disorganized.

Was downgraded from Premium Economy to Economy and no indication of any compensation.

LUGGAGE ISSUE - Upon luggage drop off the 4 staff were sharing only one functional POS machine. The contactless transaction asked for PIN, which I provided. In my app it showed 2 transactions automatically: 1 contactless denied and 1 approved after the pin input. However, no receipt came out of the POS. The lady at the baggage drop had me standing by the counter for 10 minutes to wait for the transaction to show up in their system. Which it didn't. So then we proceeded to make another payment using the chip and this time it gave a receipt. Needless to say, now I have to wait for another 7 days before I can claim the first payment back, as I was charged twice. NO ENTERTAINMENT OR FOOD ON THE SHORTER FLIGHT, just the longer one. Meaning - the plane had no screens, and the "food" was a small packet of pretzels. OVERALL GOOD STAFF on both planes.

We got our seats and was surprised at the half empty plane, so had a very good hostess and we enjoyed the whole flight back home, so the only thing we had to wait for was the passenger assistance that was not there and had to wait about 20 mins on the jetway.

The crew were very friendly and helpful. Also, the airline was very strict and not very helpful when I wanted to start by boarding from Heathrow airport instead of Glasgow international airport. I stayed 10 hours in the airport and no hotel or any form of compensation was provided. That sucks.

Staff at check in and on the flight were great, no issues. Check in was slow, massive queues, badly/incorrectly listed on the information boards. Lots of confusion and irritation. At least 3 different flights (Southampton, Heathrow and Edinburgh) we're being forced through 2 check in terminals, hence the queue. Plane wasn't cleaned and crisps littered the floor. Chewing gum was stuck inside the seat pocket so unusable. £3 for a black coffee on the plane was a joke. Even at easyJet, you can get a proper coffee for that but none available on the BA flight. Plane was delayed by over an hour, possibly nothing to do with BA but it added to the poor experience. Luggage took 45 minutes to come through on the reclaim belt. Again may not be BA issue but unless they and other airlines deal with these issues on our behalf, they'll get the bad reviews. Overall, not a good days travelling.

I liked the attention to detail also they made sure to ask you if you needed anything.

we departed 5 hours late. Instead of 10pm it was after 2AM and the business lounge thew us out at 1AM and everyone was standing around the boarding gates. When we did board, the crew was nice, served dinner and then was not to be seen again until we landed. No breakfast (which is not great for diabetes)

The plane was delayed. That was only downside to flight. Crew was very nice

5hour delay with a 3hour wait on board at the gate

Quick boarding process, slight delays on the tarmac prior to takeoff and a late arrival due to an emergency on the landing runway. Not the fault of the airline at all! Cabin crew was very friendly and the Captain kept the passengers well informed about what was going on