Air Lingus was in no hurry to get us on the plane as sat at the gate a long time before they boarded us. Then they leave us on the tarmac for an hour. They were no help to let me know what I needed to do to get home. I had to navigate London Heathrow with 0 help from them.
There was a 6h delay with limited updates . When we got to Manchester the bus took ages to get to arrivals and we missed our train, dinner reservation. Basically lost a whole day due to arrivals Lingus!!
Great. Has a problem with DOB. Fixed 4 us. Led to a 5 hour earlier flight to London!
Because of problem with aer Lingus, I couldn’t check in until just before the flight and was stuck in the middle seat
My flights with Aer Lingus were very good and I will definitely fly with them. Again in future trips to Ireland and Scotland.
At check-in the unmanned machines said QR code was invalid so had to queue for over an hour to check in bags
There was no flight. I booked a flight from Toronto to Bordeaux with a stopover in Dublin. I arrived in Dublin and the flight number I had didn't exist and the flight going to Bordeaux I wasn't on. I had to book a new flight with a different airline for later in the day and pay out of pocket.
Friendly crew who apologised and explained reason for delay. Good on board service. Rather cramped seating. Late departure.
They lost my baggage on my connecting flight and we’re an hour late so I nearly missed it
.Ealing could have been better but no complaints on everything else
All good, professional service, and arrived close to on time.
This was a special trip so we booked first class. It was obviously an old plane as the seats weren't that comfortable or spacious. We were delayed 45mins taking off as the "little engine that starts the big engines doesn't work". The powered divider between myself and the next seat in first class didn't work and my electrically powdered seat didn't work so I had to move seats to try and get some sleep. Food and drink were good, crew were great. But I'll never fly with BA again.
Need thicker and wider blankets. Food was below standard especially in the fist leg.
Decrepit planes, poor business class layout designed to maximize revenue, no decent movie selection.
Boarding was efficient. Flight left on time. Wasn’t full so we could spread out a bit. Food was ok.
The A350 is a great plane but BA's seating was incredibly tight (eg compared to the same plane as flown by BA's partner Finnair) and with a middle seat it was very claustrophobic
Staff and crew where very nice and friendly. Just need to improve the timming om the meal and beverages.
we departed 5 hours late. Instead of 10pm it was after 2AM and the business lounge thew us out at 1AM and everyone was standing around the boarding gates. When we did board, the crew was nice, served dinner and then was not to be seen again until we landed. No breakfast (which is not great for diabetes)
Entertainment catalog certainly needs an upgrade to include better and latest content. Food was not good at all - they need to cook something edible. Five starts to the crew and on tim performance of British airways though!!
Me and my wife checked well before time. we were amongst the first to check in. When the flight landed in London our AirTag showed that the luggage is left behind at Toronto. We caught the onward flight and landed at Bangalore, India and are still waiting for delivery of the four pieces of checked in luggage.
