Low season | March |
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High season | December |
Cheapest flight | C$ 528 |
I liked nothing about this particular flight. Not only it was initially delayed for two hours due to late arrival of the plane, but the flight attendants were also very late to show up coming from a hotel (based on the announcement made by the gate agent). They did not arrive on another late flight, so why couldn't they be on time? Total disrespect of the passengers!! The plane itself was cramped and the seats super uncomfortable. To top off the poor experience, my video screen did not work. To summarize: flight delayed for 3 hours, cramped and no entertainment (for me).
I liked nothing about this particular flight. Not only it was initially delayed for two hours due to late arrival of the plane, but the flight attendants were also very late to show up coming from a hotel (based on the announcement made by the gate agent). They did not arrive on another late flight, so why couldn't they be on time? Total disrespect of the passengers!! The plane itself was cramped and the seats super uncomfortable. To top off the poor experience, my video screen did not work. To summarize: flight delayed for 3 hours, cramped and no entertainment (for me).
They kept posting delaying flight due to maintenance issues from incoming arrival flight since 10am, the flight is supposed to depart at 3:45pm, after kept delay until 12am, they finally said it’s canceled. What were they doing for the last 13 hours? After 2am, they still don’t find hotel where we can stay. terrible experience!
My five hour layover in Phoenix turned out to be 7 1/2 hours. A plane that arrive late because of some other issues with that route. Then we boarded and had to wait for an air test. Then we discovered that the wheels flat and they say we have to Deign well while we do planing the crew changes the tire before we’ve completely gotten off the plane. So we didn’t need to get off in the first place that cost us a good half hour to 45 Minutes at the least.
It was perfect in almost all ways. In fact it arrived early in both legs of my flight. The entertainment was marginal, but that was due mostly to the length of the flight. I love American!
My flights had excessive delays, alleged mechanical problems, and overall terrible customer service
The crew was very helpful and the aircraft was clean. More attentiveness to us in business class.
LIT to DFW - 3 hours late; the entire plane had been boarded before they told us there was a delay due to a weather-related ground stop in Dallas. DFW to MAY - 2+ hours late due to A/C needing to be repaired after everyone had boarded, then when we finally reach the runway, the First Officer timed out and we had to taxi all the way back to the gate and wait for a new one. I arrived in New Orleans 5+ hours later than I should have. Return flights were completely cancelled; rebooked through the app to fly through CLT instead of DFW. MSY to CLT had no issues, but CLT to LIT was delayed 1.25 hrs because flight attendants had not arrived to the airport yet. At least they didn’t make us all sit on the plane to wait for them. I should have driven.
Left on time. Arrived early. Turbulence coming in and gate not open due to early arrival but expected.
American Airlines continues to price it can provide the least comfortable passenger experience in the air. This legacy carrier rivals the budgets for both terrible seats and inadequate amenities. I am a 5’7” woman who is not wider than a coach seat (even on these narrow bodied aircraft). My 3.5 hour flight was terribly uncomfortable because the leg room is inadequate (my knees hit the seat on front of me even when it was not reclined); the seat barely reclines; and the foam padding is worn thin to the extent one can feel the metal supports of the seat. Add to this the fact that the aisle is super narrow, so that the drink cart literally scrapes the arm rest of the aisle seat. It’s basically torture.
Flight delayed 3 times. We were directed to go to a gate across from our gate. The plane wasn't there yet so we had to wait for it to arrive, then deplane everyone and then wait again for the plane to be cleaned. After 45 minuites we were allowed on the plane. The first plane had mechanical issues. The 2nd plane must have had bathroom issues because we did not have any food service whatsoever. No snack or beverage. That made for a long time not to have anything considering that we had just made it to the original gate and we had no time to stop to get food or a drink. Then we didn't want to leave the gate to get food because we wouldn't know how much longer the delay would be. Then the next gate change. Had we been told that the total time would have been aprox 45 min later we would have left to get food and a beverage. We had to wait again for the okay to the pilot to take off so we were on the runway for another 20 min. Overall, we were delayed over 2 hours which felt like 4 hours.
Cairo airport has probably the most stressful and overcomplicated security system in the world. Can't really blame Egypt Airlines.
I have been traveling for over 30 years, and this was THE worst experience ever. The guy that was checking in at Dubai, didn’t have any professionalism or curtesy. During the flight, You had to wait a while just to get something to drink. They didn’t transfer all my luggage, even after they made me pay $155 extra for one small gallon of Zamzam water, and that luggage is still missing after three days of my arrival. NEVER AGAIN..,
The flight was cancelled with very little info at the airport. Absolutely mess with no option to reschedule flights without paying fortune for business class.
On time, smooth flight… very old and run down aircraft
Despite paying business class, the angle seat was uncomfortable. The crew was just ok. The baggage checkin was a mess at JNB.
Chaotic boarding began 5 minutes before departure without any announcements explaining the delay. Once on board, an outdated 737 greeted me, without of WiFi. The crew hastily placed trays in front of passengers without any interaction or smiles, only to swiftly retrieve them and vanish for the remainder of the flight. The food provided was inedible, but there were decent juice options like guava and strawberry. The only reason I chose this flight was because of its schedule; otherwise, I would have opted for a different airline.
The bathroms were disgusting by the end of the fight.
The crew in Business class for me departure and return were very pushy and rude. They would place the food in front of you and majority of the time remove your meal and toss it without asking if you were done. At one point on the return flight one of them crew members completely missed my sister and when I told another crew member who told that person in their language, she got an attitude and didn't offer her some of the other options they had like yogurt. They need to also take into account that not everyone can eat nuts and that shouldn't be on everyone's plate. Also the plane is dirty! I had to thoroughly wipe down every inch of my area and it was just nasty. The reclining seat struggled to fully extend. For the amount of money I paid for business class I expected better.
Flight was supposed to take off Saturday at noon. Bumped for unknown reasons until 2 am, then 9 am, then noon, then we don’t know. Not weather related. Dismal and non existent customer service. No 24/7 relations. Couldn’t get my bag back to attempt to get on another flight until 5pm Saturday. Will never take this airline again!
I had a great experience with EGYPTAIR. They offered me to check in my handbag which made it very easy since I use a cane. Thank you to EGYPTAIR crew for making sure everyone is receiving the right services.
The crew and the flight was excellent. Captain kept us informed about weather and possibly of turbulence and I appreciated that! The only thing is they didn’t have tv monitors. Other than that, everything was great.
Terrible. Flight in the morning was circling in air for 45 min due to weather then rerouted to a location further than the final destination to refuel. Sat on tarmac for almost 2 hrs to refuel. Flight was originally to land at 9:30am, we arrived at 2pm and then waited another 30 “for an agent”. Then afternoon return flight was delayed again 3 times for weather then cancelled. Auto rebooked was for the next evening! Just miserable.
Boarding was late, but we still made it earlier than scheduled. I still can't understand how a national carrier doesn't offer food or snacks on flights and charge you for them. It's a national carrier of Canada, not some low-cost airline; this shouldn't happen. Friendly crew.
I have never been on an older or dirtier plane.
Late, almost 3 hours late. I have whiplash from how many times our ETA was changed.
First time with air Canada an we had to wait for our plane due to mechanical problems. I besides that it’s not much different than the other airlines. Maybe if I upgrade to premium economy it might be better. But I’d it worth the xtra money layout..? Like to hear that from other customers.
The nicest thing I can say about Air Canada is that they are consistent. Consistent delays plagued our trip. We never had one leg of the journey as scheduled.
very disappointed with Air Canada, flight delay more than 4 hours.
It would’ve been very helpful to have people directing traffic when we got off the plane at the Toronto airport however, the person who appeared to be having that responsibility was sitting on a chair playing on a cell phone instead of doing their job
The seats were very cramped and they kept turning on the lights which made it hard to rest.
Crew had connection details for only 2 other flights and gave less than empathetic guidance.
Flight and crew were gone. The entertainment was none because the screen locked up and wouldn't work even after being reset. That's a long flight 9 hours without something to watch.
A very poor experience which is a surprise as Lufthansa has such a good reputation. Absolutely no leg room in economy - it was very very uncomfortable - the video/tv screen was not working, food was poor but that is standard for airline food. Flight attendants were generally nice and helpful. Pilots were reassuring.
The flight was super bag and on top of that my luggage got delayed and i didn’t get them until now
Seats were terribly uncomfortable! Couldn’t sleep! I paid for good seats when scheduled with Lufthansa, got crappy mid-section seats on Air Canada!
Cancelled flight, that morning! But got us on an Air Canada flight!
Flight was very late, meaning a missed connection in Frankfurt, and staff completely unhelpful or just absent. Handicap accommodations, reserved in advance, somehow never made it through the system for the second trip in a row!
The seats are much too narrow and the arm rests are hard and awkwardly high, resulting in shoulder cramps. I am an average sized person ( definitely not overweight). The seats are a similar size to car seats with the added discomfort of incorporating hard plastic arm rests, that force average height individuals (I'm 5 ft 7 (f)) to hold their arms uncomfortably for several hours. The seats are much too close to the ones in front and behind making it extremely difficult to allow fellow passengers to get out, especially when the seat in front is declined. The leg room also necessitates knees banging into passengers backs for the entire flight. This used to be a quality airline who now offer mediocre service for premium cost, coupled with charging exorbitant prices for basic needs, like a seat, or luggage. Blatant and unabashed gouging of clients.
Efficient boarding. Good flight but seats were quite uncomfortable considering we'd already been sitting on two flights, total 13 hours or so. Would have liked to have prices on the menu of amenities on the plane. We could have used more water. Restrooms and nonalcoholic beverages at no extra cost, not much else. I realize these were discount tickets, and the airline has to break even, so I can't say we were expecting amenities to be plentiful. Still, it's nice with long flights to discover a few. Very pleasant crew though.
All 4 flights were late. Plus delays for cleaning planes . On return baggage was not even on the plane arrived next day not received until two days later . Very poor experience.
Was downgraded from Premium Economy to Economy and no indication of any compensation.
Usual friendly BA crew who were helpful and so kind to the kids. New business class cabin combined with 787 makes for a really enjoyable experience.
Horrible. Crew is not helpful. Lounge is sub standard and overcrowded. Getting to your plane is underwhelming “via a bus”. Worst experience I have had.
Initially there was delays due to weather so we were grounded. Once we got off the ground, they were quick to turn of the seat belt sign and give us drinks and snacks. No complaints about the flight. It was very full.
They lost 3 out of our 4 luggages on the way to Santorini…didn’t not receive until the following night. The first leg of our flight home was a hour delay, which meant we had to run to catch our connecting flight. One on my TUMI luggage had a broken wheel when I arrived in Boston. After paying close to $12k for these flights I was highly disappointed.
Staff at check in and on the flight were great, no issues. Check in was slow, massive queues, badly/incorrectly listed on the information boards. Lots of confusion and irritation. At least 3 different flights (Southampton, Heathrow and Edinburgh) we're being forced through 2 check in terminals, hence the queue. Plane wasn't cleaned and crisps littered the floor. Chewing gum was stuck inside the seat pocket so unusable. £3 for a black coffee on the plane was a joke. Even at easyJet, you can get a proper coffee for that but none available on the BA flight. Plane was delayed by over an hour, possibly nothing to do with BA but it added to the poor experience. Luggage took 45 minutes to come through on the reclaim belt. Again may not be BA issue but unless they and other airlines deal with these issues on our behalf, they'll get the bad reviews. Overall, not a good days travelling.
I liked the attention to detail also they made sure to ask you if you needed anything.
Cancelled our flight due to weather. But didn’t rebook us on the next available flight. Had to spend over 5 hours on calls to get on a wait list: and then whole day at the airport to get ticket confirmed. Absolutely terrible. Need to shut down airlines if they cannot perform basic tasks such as rebooking for their own cancellation
Every flight was late in arrival, last was late in departure and late in arrival, then lost our luggage!
we departed 5 hours late. Instead of 10pm it was after 2AM and the business lounge thew us out at 1AM and everyone was standing around the boarding gates. When we did board, the crew was nice, served dinner and then was not to be seen again until we landed. No breakfast (which is not great for diabetes)